We are seeking a skilled IT Support Technician to join our team and provide technical assistance and support for end users & partners. The ideal candidate will have a technical background, excellent troubleshooting skills, and the ability to communicate effectively with users at all levels.

This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.

Key Responsibilities:

• Provide technical support and assistance to end users via phone, email, remote tools, and in person.

• Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support.

• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.

• Diagnose and resolve technical problems related to operating systems, applications, and company’s brand product.

• Collaborate with customer’s IT teams to escalate and resolve any complex technical issues in a timely manner.

• Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system.

• Provide training and guidance to end users on the use of hardware, software, and systems. (Ad-Hoc)

• Perform software updates, patches, and system upgrades as required to ensure security and stability.

• Assist to maintain inventory of hardware and software assets, including tracking and managing equipment and licenses. (Ad-Hoc)

Qualifications:

• 1~2+ years of experience in a L1/2 desktop support role or similar position. (Preferably but training provided too)

• Experience troubleshooting hardware, software, and network issues in a Windows environment.

• Knowledge of Active Directory, Group Policy, and other Windows domain services (Preferably but training provided too)

• Familiarity with remote desktop support tools and techniques.

• Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels.

• Strong problem-solving and analytical skills, with attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

Soft Skills:

• Self learner & team player

• Proactive and strong analytical skills

• Quick Learner

• Generate monthly financial reports to assess Group financial performance, encompassing Group monthly financials and predictions.
• Conduct analysis of Group performance and identify potential issues throughout the month, collaborating with the Management Reporting and Budget Manager.
• Validate data quality to ensure the accuracy of published reports.
• Aid in the Group’s annual budgeting activities, including target setting, guidance provision, and interaction with relevant corporate departments. This will be done in close coordination with the Management Reporting and Budget Manager, as well as internal budget experts.
• Devise new business reports, continue refining existing reports, and restructure them to align with evolving business requirements.
• Manage the monthly profit and loss (P/L) and cashflow forecast.
• Assist in monitoring and projecting Group performance, presenting Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs), offering variance analysis with pertinent explanations, and appropriately challenging internal business or Finance teams.
• Support the creation of Board materials concerning Group figures and accompanying narratives.
• Provide expertise to business stakeholders, finance teams, and project groups.
• Collaborate closely with business finance and corporate accounting units to ensure the precision of data for management reporting.
• Deliver ad hoc business modeling and assess projects and proposals.
• Contribute to generating decision-support analyses as requested by management.
• Adhere to the Company’s policies and Code of Conduct and Business Ethics (CoBE).
• Undertake any additional responsibilities as assigned periodically.

Qualifications:

• Bachelor’s Degree in Finance, Accounting, Economics, Mathematics, Business, or a related field.
• Having obtained CPA/CA certification is advantageous.
• At least 3 to 4 years of experience in financial planning, reporting, and analysis (FPR&A), preferably within large global MNCs, working in a global or regional reporting structure.
• Solid grasp of the financial determinants in the shipping/tanker industry.
• Demonstrate proficient and matured business analysis skills, including data analysis and information management.
• Proficiency in Advanced Excel, including Pivot Tables and advanced formulas, along with expertise in financial modeling, PowerPoint, and Word.
• Experience dealing with and analyzing extensive datasets.
• Hands-on experience with large ERPs like SAP and business intelligence tools such as Power BI, Power Pivot, Power Automate.
• Strong verbal and written communication skills.
• Ability to engage effectively at all levels and cultivate productive relationships.
• Exceptional problem-solving and analytical capabilities.

Brief Summary

• Basic $5000 with Full benefits
• 5 Days | Mon-Fri 8.30am-5.30pm
• Working Location @ East

Job Responsibilities

• Maintain IT environment (network, servers, PCs, etc ) to ensure continuity, secure and stable operation.
• Setup, configure and troubleshoot server, network infrastructure and security for the organization.
• Validate, implement and document end-to-end process for office network structure, physical and virtual security, server, backup, IT inventories, etc.
• Hands-on knowledge on IT equipment setup, WAN, LAN, DMZ design, Cybersecurity, Server installation, OS hardening, Virtualization, Computer troubleshooting, etc.
• Proactively monitor and report IT operation, deliverables, risks and issues, incident reports, etc. ensure IT service is within good standard and meets SLA.
• Work with Corp It and external vendors to optimize networking setups and provide reporting of network status.
• Design and implement new system and network solutions and/or improving the efficiency of current networks.
• Hands-on operate for AD, DNS, File server, printer, email, Antivirus services.
• Provide L1/L2 IT supports to end user onsite or remotely.
• Perform regular internal auditing and review IT compliances and policies.

Requirements:-

• Min. 3 Years' experience in server administration and network security environment.
• Good fundamental knowledge of Networking protocols, DNS, VLAN, VPN, switching, routing, QoS, etc., and familiar with network monitoring tools
• CCNA / CCNP, Security Certification and/or MSCE preferred
• Familiar with IT infra, security principles and OA system administration

For consideration, kindly submit your CV by clicking “APPLY Now” or email to [email protected]

**Only shortlisted candidate would be notified**

EA Reg. No: R1988238

Responsibilities

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

Responsibilities

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

Responsibilities

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

Responsibilities：

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent.
• Experience and knowledge in office system furniture or commercial carpet or interior design.
• Good contacts with interior Designer & Architect.
• Possess good interpersonal skills.
• At least 1 year of working experience in the related field is required.
• Preferably Entry Level specialized in Sales – Corporate or equivalent.

The Diocese of Singapore (DOS) has under her umbrella, 27 churches, community services, schools and chaplaincies. The Diocesan Central Administration (DCA) is the corporate headquarter for DOS.

Responsibilities:

• Manage listing of DOS hardware
• Manage listing of software/application & vendor when required
• Assist in User Support (onsite and remote) in workstation, emails server, firewall/security, network & printer
• System support with SFIT
• Manage IT Securities (Passwords and Acceptable Use)
• Assist in liaison with vendor on Finance applications (SAGE 300) & DMP (Greenfossil)
• Support in installation & trouble-shooting Office Suite and other applications (ZOOM account, Adobe Acrobat, Google Apps, Jotform, etc.) when required
• Office procurement
• Assist with developing policies, proposals, DDMS etc.
• Support DCA's office ad-hoc maintenance and event

Requirements:

• At least 5 years of IT experience including IT infrastructure planning and operations.
• Good communication and interpersonal skill
• Have ownership of DCA office procurement
• Proactive at sourcing effective fire safety measures
• Able to streamline process & develop SOP
• Able to think logically and demonstrate strong analytical and problem-solving skills

Salary will commensurate with qualifications and work experience.
Please submit your application with updated resume indicating your notice period and expected salary. Only shortlisted applicants will be notified.

This position requires working in shifts.
Availability to work on weekends (Saturday and Sunday) and night shifts as required to ensure continuous coverage and support for customers.
You will work in accordance with the 3 shifts of 9 hours (1 hour overlap between shifts) to handle security incidents - investigate and provide security solutions. (The shift time may vary based on the project.)

We will be implementing an allowance claim for night shifts as follows:
Night Shift 1: SGD 15
Night Shift 2: SGD 20
Additionally, we will provide meal allowance for night shift 1 & 2.

3 Shift:
Day shift: 6.30am to 3.30pm
Night Shift 1: 2pm till 11pm
Night Shift 2: 10.30 pm till 7.30am

Responsibilities:

• Utilize cloud monitoring tools and dashboards to oversee the performance, availability, and health of cloud-based systems and services.
• Implement and customize monitoring solutions to ensure optimal visibility into cloud resources.
• Respond promptly to alerts generated by cloud monitoring tools, investigating and resolving incidents affecting cloud-based applications and infrastructure.
• Collaborate with cloud service providers to address and resolve platform-specific issues.
• Develop and implement automation scripts to streamline routine tasks, enhance efficiency, and support the scalability of cloud infrastructure.
• Contribute to the development and maintenance of Infrastructure as Code (IaC) scripts for provisioning and managing cloud resources.
• Ensure cloud environments adhere to security best practices and compliance requirements.
• Participate in security incident response and contribute to the ongoing improvement of cloud security measures.
• Maintain accurate documentation of cloud configurations, procedures, and troubleshooting steps.
• Update documentation to reflect changes in cloud-based services.
• Work closely with DevOps and development teams to understand application requirements and optimize cloud infrastructure to meet performance expectations.
• Monitor and analyze cloud resource usage to identify opportunities for cost optimization.
• Recommend and implement efficiency improvements to optimize cloud spending.

Qualifications:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Basic experience working with cloud platforms such as AWS, Azure, or Google Cloud.
• Proficient in using cloud-native monitoring tools and dashboards.
• Strong scripting skills (e.g., Python, PowerShell) for automating cloud management tasks.
• Familiarity with Infrastructure as Code (IaC) concepts and tools.
• Understanding of cloud security principles and best practices.
• Knowledge of compliance standards relevant to cloud environments.
• Excellent communication skills with the ability to convey technical information to both technical and non-technical stakeholders.
• Ability to collaborate effectively with cross-functional teams and external cloud service providers.
• Flexibility to adapt to changes in cloud services, technologies, and industry best practices.
• Relevant cloud certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or Google Cloud Professional Cloud Architect may be advantageous.

What You'II Do:

• Assess existing IT/OT systems, identify problems, and provide effective solutions to address issues.
• Collaborate with various stakeholders, including business units, vendors, management, and IT/OT teams, during system implementation and maintenance.
• Lead internal and external resources to implement IT/OT systems and manage change requests, ensuring quality deliverables aligned with business objectives and compliance policies.
• Maintain high availability of critical business systems (24/7) by continuously improving existing systems and responding promptly to incidents.
• Develop control features to ensure IT/OT systems meet quality standards and guidelines.
• Stay updated on IT/OT trends, developments, and emerging technologies, identifying opportunities for business digitization.

Technical Skill Sets:

• C#, .NET, NodeJS, ExpressJS, ReactJS, AngularJS, jQuery, HTML5, CSS3, Bootstrap, and MS SQL Server.
• REST services
• Advantageous to have experience in: Salesforce, MS PowerApps, MySQL, MongoDB, MariaDB, Crystal Reports, Swagger, JMeter, Payment Gateways (e.g., Cybersource), Microservices, Message Brokers (e.g., RabbitMQ & Apache Kafka) and Integration Tools (e.g., SAP PO, Salesforce Data Loader, MuleSoft)

What You'II Need:

• Bachelor’s degree in Information Technology or Computer Science (or equivalent).
• Minimum 5 years of experience in system design and development.
• At least 5 years of technical experience in IT/OT system support and maintenance.
• Ability to devise solutions for business requirements and evaluate vendor-provided solutions.
• Strong communication skills, with the ability to convey complex concepts in an understandable manner.
• Experience in engaging cross-functional business and IT/OT stakeholders, as well as vendors.
• Positive attitude, willingness to learn new technologies, and adaptability to new challenges.

Job Description:

· Manage and execute operational tasks related to IT infrastructure, systems, and applications.

· Perform deployment activities, including software installation, configuration changes, and system updates/patches.

· Ensure the security and stability of IT systems by applying patches, security updates, and conducting vulnerability assessments.

· Monitor system performance, troubleshoot issues, and provide timely resolution to minimize downtime and maintain optimal system functionality.

· Collaborate with cross-functional teams to identify and implement process improvements and automation strategies.

· Maintain documentation of system configurations, procedures, and troubleshooting steps.

Qualifications:

· Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

· Proven experience in IT operations, systems administration, or a similar role.

· Strong knowledge of operating systems (e.g., Windows, Linux), network protocols, and server hardware.

· Understanding of security principles and best practices, including patch management and vulnerability assessment.

· Proficiency in scripting languages (e.g., PowerShell, Python, Bash) to automate tasks and streamline operations.

· Ability to assist with troubleshooting issues and propose resolutions.

· Good communication skills, with the ability to collaborate effectively with technical stakeholders.

· Strong attention to detail.

What You'II Do:

• Attend to the queries and issues encountered by users of the applications managed by Geospatial Services Unit in GSS Section
• Perform system enhancements through application configuration changes and development in ArcGIS Pro, .Net and ArcGIS web APIs.
• Provide application demonstration, training and technical support and explore new technologies.
• Assist in problem resolution in ArcGIS Pro and web applications.
• Member of the project that will migrate the Gas network into Esri Utility Network for the SP PowerGrid’s Gas & Electricity Mapping System (GEMS). Provide advice on the best practices for mapping data management, review new workflows and participate on the creation of test cases and execution of SIT and UAT

What You'II Need:

• Degree in Information Technology or Computer Science or its equivalent
• 5 years+ experience in development using ArcGIS Desktop and minimum 1 year experience in ArcGIS Pro.
• Experience in Utility Network and able to code in C# .Net to create add-ins.
• 5 Years + experience in ArcGIS JavaScript for web, Pro SDK, Trace Network and Utility Network and VB.Net based applications.
• Able to develop solutions to business requirements/problems and evaluate solutions provided by vendors.
• Effective communications skills and able to conceptualise, convey complex concepts in a manner easy to understand.
• Experienced in engaging cross functional business, IT stakeholders and vendors.
• willingness to learn new technologies quickly and adapting to new challenges.
• In-depth knowledge and working experience of ESRI (ArcGIS Desktop/Server/Mobile, ArcSDE, ArcObjects, etc.) and other GIS products.
• Good working knowledge of Microsoft.NET with ESRI software, Microsoft SQL Server, PostGreSQL, web-based technology and Web Services/XML/SOAP.

What We'll Provide:

• Join us to empower the future of energy.
• We offer hybrid work arrangement as we believe in providing work life balance while maintaining rapport at work.
• Immerse in a positive work environment that promotes/fosters teamwork and collaboration.

We regret to inform that only shortlisted candidate will be contacted. Thank you.

Manager (Project Management)

Responsible for full IT and engineering project delivery life-cycle which includes contract negotiations, risk management, financial budgeting and cost management, project scheduling and tracking, scope management, resource planning, project reporting and stakeholders management.

In addition, will be required to ensure quality and cost-effective service delivery to the customers as well as managing the technical and service relationships with the customers at various levels.

Education / Experience:

o Degree in IT / Computer Science / Engineering, or equivalent

o At least 5 years of experience in managing large-scale IT and engineering integration projects and cross-functional delivery teams

o Knowledge of security requirements and implications relating to government security standards would be advantageous

o Professional certification (e.g. PMP, CITPM, CISSP or equivalent Certification etc.) is preferred

Job Description: 

• Accomplishes strategic objectives by overseeing multiple project activities 
• Manage high quality, complex IT and engineering project delivery life-cycle within scope, schedule and budget using sound Project Management processes and standards within regulations and compliant. 
• Responsible for the various stages of full turnkey project deliveries covering requirements gathering and analysis, design, systems / software development, construction, delivery, integration, systems / data migration, testing, commissioning and maintenance services 
• Map out the overall project management plan and ensure that the roles and responsibilities, objectives, commitment, deliverables, schedule, critical path and risks are clearly defined and communicated to team members and customers 
• Manage project budget and costs with the objective to maximize revenue and margin achievements 
• Establish a risk management plan for a structured approach to identify and review potential risks and mitigation actions 
• Proactively manage changes in project delivery with proper impact analysis , resolutions and contingencies plan.  Build a high performance delivery team, and provide effective leadership to the team members 
• Maintain a pro-active and responsive relationship with all stakeholders, both internal management and customers, to provide regular and accurate progress updates, problem reporting, escalation and resolution processes 
• Participate in pre-sales activities & work with solution team to develop the Request for Proposals (RFP)

Skill sets: 

• Experience in turn-key development, implementation and maintenance of large-scale, multiplatform, multi-vendor systems in the IT and engineering domain.
• Large-scale program management of multi-service line teams, including strong project management and communications skills, service delivery, client relations, planning, scheduling, budgeting, financial management, resource management, quality assurance and situational negotiations 
• Proven track record in managing multi-million dollar projects in the government and/or commercial sectors  Proven record of successful staff management in the area of leadership, staff motivation, performance appraisal, professional development and recruitment 
• “Hands-on” attitude 
• Good presentation skills, communication, negotiation, interpersonal skills and customer-service orientation

Regards

Shashi (R23112213)

Just Recruit Singapore Pte Ltd (EA12C6295)

Job Description:

• Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to the business operations to identify areas for improvement and optimisation
• Develop a deep understanding of the operational workflows and procedures and maintain up-to-date documentation of policies and processes
• Partner with business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases
• Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver operational outcomes effectively
• Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
• Identify interdependencies across projects/initiatives and strategise how these can be managed and coordinated, in collaboration with the relevant teams
• Support business transition and help drive change through actively engaging key stakeholders and end users
• Own and maintain overview of the business operations health’ and support operational decision-making through business analytics by:
  • Establishing standards and metrics to measure impact, progress and performance of operational initiatives
  • Tracking, analysing and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks and benefits)
• Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards operational goals
• Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement

Working Arrangement:

Mon to Thurs: 8.30am to 6pm

Fri: 8.30am to 5.30pm

Sat/Sun: Off

Location: Changi Business Park

Contract: 3 months

Salary: SGD 4000-4200

The Compliance Anti Money Laundering Risk Management Analyst is an intermediate level role responsible for recommending/establishing internal procedures to prevent money laundering and assist in all matters concerning financial crimes in coordination with the broader Anti-Money Laundering (AML) team. The overall objective is to utilize established disciplinary knowledge to identify inconsistencies in data, and formulate strategic recommendations on policies, procedures, and practices.

Responsibilities:

• Identify, vet and address potential risks or escalated issues with the assistance of functional partners and key stakeholders
• Utilize information from regulatory changes, new regulations, and internal policy changes to further identify new key risk areas
• Analyze comparative data, prepare and present reports related to AML risk assessments, and monitor AML related issues and escalation
• Conduct investigations and research on potentially suspicious clients using various internal and external systems and databases
• Conduct Cross Sector reviews among multiple Citi business lines.
• Document and report the review/investigation findings and prepare case files with the required supporting documentation
• Summarize, in writing, clear and concise findings of the investigation
• Advise senior management on next steps and provide recommendations on the next course of action (relationship retention, termination, Suspicious Activity Report (SAR))
• Manage risk by analyzing the root cause of issues and impact to business
• Has the ability to operate with a limited level of direct supervision.

Qualifications:

• 0-2 years of relevant experience
• Experience and knowledge of AML regulations/laws (such as the Bank Secrecy Act, the US Patriot act, US Treasury AML guidelines, and OFAC requirements)
• Experience writing and preparing Suspicious Activity Reports (SARs)
• Proficient computer skills with a focus on Microsoft Office applications
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s Degree/University degree or equivalent experience

Interested candidates please share your resume to [email protected] with all details like current salary, expected salary and notice period

Regards

Shashi (R23112213)

Just Recruit Singapore Pte Ltd (EA12C7295)

☑ Up to $4000 Basic + $500 Transport Allowance + Commission + Bonus

☑ Working Location: Bedok
☑ 5 Days (9AM – 6PM)
☑ IT System Integration Industry
☑ No Personal Vehicle Required

☑ Good Career Prospect

Job Scope:

• Identify & Prospecting new client and upsell & cross-sell HRIS & Payroll Software
• Building & Maintain rapport with clients
• Perform sales presentation on software functionality
• Liaising with internal department to achieve KPI’s
• Any other ad-hoc duties assigned

Requirement:

• Diploma or Degree in Sales & Marketing Field of Studies or Equivalent
• 2 – 4 Years of B2B sales experience
• Experience in Payroll or HRIS system sales

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button

Only shortlisted candidate will be notified

Soo Kok Ee (Jeffrey)

Registration No: R1436761

Position Overview:

The IT System Engineer oversees the day-to-day administration and management of Windows-based infrastructure and systems, providing support to end-users and ensuring smooth operations. They lead projects for system upgrades and new setups, perform routine maintenance to uphold system integrity and security, and collaborate with stakeholders to strategize and execute IT initiatives aligning with organizational objectives.

Job Responsibilities:

· Provide day-to-day IT support to end-users, including system administration, and network management.

· Implement and oversee Windows-based infrastructure and associated technologies.

· Administer IT Infrastructure and System Management, including installation, configuration, and management of Windows servers and service such as IIS, SQL Server, Exchange 2019

· Manage or participate in new setup or upgrade of system/network infrastructure projects.

· Perform and manage routine preventive maintenance and operational activities.

· Monitor and maintain the health, performance, and security of Windows servers and systems.

· Collaborate with stakeholders to strategize and execute IT projects, including upgrades, migrations, and deployments.

· Engaging with business stakeholders across various departments to identify and address their IT needs.

Job Requirements:

· Proficiency in Windows server OS, Unix/Linux OS & virtualization platforms Hyper-V environment.

· Minimum Diploma in IT, or equivalent qualification.

· At least 2 to 3 years of relevant working experience required .

· Strong understanding of Active Directory, Group Policy, DNS, and DHCP.

· Good Working knowledge with VPN, firewall appliances and routers/switches

· Ability to work independently and efficiently, managing timelines and expectations.

· Strong communication and interpersonal abilities.

· Certifications such as MCSE, MCSA, or equivalent are advantageous.

· Good knowledge and hands-on experience with Microsoft SQL Server is beneficial.

We are a fair opportunity employer and offer a progressive and competitive package. We invite qualified and aspiring candidates to join us as part of Bulten-Exim family. For more information, pls refer to www.bulten.com & www.eximfr.com.sg

Position Objective

Highly motivated tech-support professional skilled in troubleshooting, analyzing, and resolving technical problems, utilizing resolution procedures in schools assigned. Provision of professional and high level customer service ensuring unresolved issues and queries are promptly escalated as per protocol.

• To act as a single point of contact for all user incidents, requests and general communication.
• Provide Level 0/1 support to all applications or software systems used in school
• To improve user awareness of IT issues and to promote appropriate use of IT services and resources.

Responsibilities

The job holder’s responsibility for promoting and safeguarding the welfare of children and young person’s for whom they are responsible, or with whom they come into contact will be to adhered to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, they must report any concerns to the School’s Designated Safeguarding Lead or to the Head or indeed to the Cognita Regional Safeguarding Manager so that a referral can be made accordingly to the relevant third party services.

• Management of IT incidents in the incident management system
• Act as a single point of contact from customers (internal staff) regarding IT issues via phone, email or in person.
• Provision of professional and high-level customer service ensuring unresolved issues and queries are promptly escalated as per protocol
• Provide Level 0 /1 support all applications and infrastructure
• Repair and upgrade PC hardware and software, including scheduled maintenances
• Maintaining inventory of equipment and software licences; update computers with latest service packs, patches and applications; prepare Service Desk reports to enable the IT operations to run effectively
• Managing the provisioning and de-provisioning process of school’s IT resources by engaging staff and students to ensure that device and get connected to the network and provide support data backup and recovery
• Managing classroom support for IT and Audio Visual (e.g. Apple TV, Projectors, Interactive technology, and applications)
• Managing logistics for school’s IT needs (e.g. ipads, ipad charging carts, computers, copiers, printers, projectors, etc.)
• Mobile Device Management operation
• Desktop operation system management and planning
• To research and investigate new technologies that can help improve IT support and processes
• Ensure that helpdesk processes/procedures and kept up-to-date
• Administrative Support for Technology department (e.g. Department Information & Activities)

Position Requirements

• Must possess strong analytical and problem-solving skills. Ability to think outside of the box and apply creative solutions.
• Demonstrate an ability to establish relationships and build rapport at all levels, uncover technical issues and facilitate their resolution.
• Hands on approach with the ability to learn new systems quickly and apply them in the work environment.
• Good command of English with clear, concise verbal communication skills.
• High standard of customer service skills and excellent telephone manners.
• Demonstrated ability to work successfully in a team environment, with good time management and organisation skills.
• Understanding of and commitment to the principles of confidentiality.
• Familiar with basic network troubleshooting
• Familiar with Active Directory account management
• Familiar with Office 365 account administration
• Familiar with CASPER suite for managing Apple devices
• Demonstrates the Stamford Values – Integrity, Courage, Ingenuity and Compassion

Qualifications

• Fresh graduates from the Post-Secondary Education Institutes (“PSEIs”), such as the Polytechnics and Institute of Technical Education
• Domain knowledge of the following:

1. Microsoft Windows 10 & 11
2. Apple IOS
3. Apple OS X
4. Active Directory
5. Microsoft Office365

• Networking
• Able to work independently
• Possess highly developed interpersonal and teamwork skills.
• Excellent verbal and written English skills
• Good references on request

Contacts

• Works closely with Regional and School team
• Liaises with 3rd party solution providers as requested

Working Conditions

• School Environment
• Will be required to work independently and as part of a collaborative team effort
• Extended working hours to complete projects as required

Terms of Employment

• Working Hours: 7.45am to 4.45pm’ or ‘8.00am to 5.00pm’ or ‘8.15am to 5.15pm’, Monday to Friday, plus occasional staff meetings and trainings
• Some weekend or late-night duties are expected to support maintenance, installations or upgrades in non-business hours
• Annual Leave: 21 working days
• Medical Benefits: Medical insurance provided where applicable
• Sick Leave/Hosp: 60 days hospitalization leave including 14 days sick leave
• Probation Period: 3 months from date of commencement
• Referee request: Required
• Background Check: Required

Stamford American International School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Pre-employment background checks are mandatory and appointments are strictly subject to confirmation that all reference and background checks are completed to the satisfaction of Cognita, Stamford’s parent organization.

We are an equal opportunity employer and disallow discrimination of age, ethnic origin, nationality, gender, religion, sexual orientation, family status, pregnancy, marital status, medical or mental health history, physical characteristics or disability. We welcome applications from all qualified candidates.

Please note that only shortlisted candidates will be notified.

Responsibilities

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

Must have working experience in 3 or more of the following:

Web application

- ASP.Net platform (C#)

- HTML, CSS, Javascript, JQuery, BootStrap

- XML, JSON, SOAP (Interface, Webservice)

- Microsoft SQL Server

- Windows Presentation Foundation (WPF)

- Crystal report (version 7 & above)

Android & iOS project

- Flutter

- API (Entity Framework, Linq)

- Microsoft SQL Server

• This is a Temporary role of a minimum of 6 months. Contract might extend longer depending on project status during that time

Job Description:

1. Provide technical support to end-users, resolving hardware, common software issues in office computers
2. Assist in the installation, configuration, and maintenance of computer systems, software, and peripherals.
3. Perform routine maintenance tasks such as system updates, backups, and antivirus scans to ensure the security and integrity of IT systems.
4. Assist in managing user accounts, permissions, and access controls across various platforms and applications.
5. Collaborate with IT team members and follow SOP and best practices to conduct work diligently.
6. Assist in the procurement and inventory management of IT equipment and software licenses; Issue, collect and record IT assets and resources according to onboarding, exit and replacement procedure.
7. Document IT procedures, configurations, and troubleshooting steps to maintain an up-to-date knowledge base.
8. Maintain IT server room, monitor basic network and system health and uptime by following the guideline.
9. Handle BER devices disposition, assist team members to retire EOL devices and/or Operation systems.
10. Perform other ad-hoc tasks suitable from time to time.

Job Requirement:

1. Candidate to be IT savvy preferred
2. Candidate to have minimum 1 year of working experience in IT field
3. Candidate who have IT helpdesk experience for end user support and office administration will be highly of an advantaged
4. Good interpersonal skills and have good team spirit as well as able to work independently
5. Candidate needs to be able to communicate billingually so as to communicate with Chinese counterparts

Job Summary:

The role of a Business Analyst for an IT product is vital for ensuring that the final product aligns with business objectives and delivers value to users. They help create a bridge between technical teams and business stakeholders, ensuring a smooth and successful development process. The Business Analyst serves as a liaison between various stakeholders including business users and the IT department, translating business needs into functional requirements that guide the development of software solutions and process improvements. You need to gather, document, and analyze business requirements, identify opportunities for process enhancements, and contribute to the successful implementation of technology-driven solutions.

Responsibilities:

General:

• Assistance with Manager to lead the workflow between developers, designers and others team member.

Requirement Gathering and Analysis:

• Collaborate with stakeholders to understand business goals, processes, and needs.
• Elicit and document clear and comprehensive business requirements.
• Analyze current business processes and systems to identify inefficiencies and areas for improvement.
• Translate high-level business objectives into actionable technical specifications.
• This involves conducting workshops and research to fully understand the needs and goals of the project.
• Ensure data accuracy, completeness, and consistency in all reporting deliverables.
• Create automated reports that provide regular updates to relevant teams.

Solution Design:

• Develop detailed functional specifications and use cases based on gathered requirements.
• Collaborate with development teams to design solutions that align with business needs.
• Ensure proposed solutions are feasible and aligned with the organization's technological capabilities.
• This includes making decisions about UI/UX, data flow, and integration points.

Process Improvement:

• Identify process bottlenecks and areas for optimization.
• Recommend process changes, workflow modifications, and automation opportunities to increase efficiency and productivity.
• Participate in discussions and workshops to drive continuous improvement initiatives.

Stakeholder Communication:

• Act as a bridge between technical and non-technical teams. Clearly communicate requirements and expectations to developers and other team members, and translate technical concepts back to business stakeholders.
• Present findings, proposals, and progress updates to both technical and non-technical audiences.

Documentation:

• Create and maintain comprehensive documentation of business requirements, functional specifications, and project-related materials.
• Create detailed requirement documents, such as user stories, use cases, and functional specifications. These documents outline the features, functionalities, and workflows that the IT product needs to have.
• Ensure all documentation is accurate, up-to-date, and easily accessible for reference.

Gap Analysis:

• Identify any gaps or inconsistencies in requirements and address them by working with relevant stakeholders. This helps prevent misunderstandings and ensures that everyone is on the same page.

Change Management:

• Handle changes to requirements that may arise during the development process. Ensure that changes are properly assessed for impact and communicated to relevant parties.

Testing and Validation:

• Assist in defining test cases and scenarios based on the requirements. Work with QA teams to ensure that the product is thoroughly tested and meets the specified criteria.

User Acceptance Testing (UAT):

• Coordinate and support UAT with business users to ensure that the product meets their expectations and requirements before it is released.

Project Support:

• Assist in project planning, estimation, and prioritization of tasks.
• Monitor project progress and communicate potential risks or delays. Work with the team to mitigate these risks and come up with contingency plans.
• Provide ongoing support during implementation and post-implementation phases.
• Take immediate response action on the issues.

Requirements Prioritization:

• Collaborate with stakeholders to prioritize requirements based on business value, technical feasibility, and project constraints. This helps ensure that the most critical features are developed first.

Continuous Improvement:

• Gather feedback from stakeholders after product releases and use it to improve future iterations of the product. Identify areas for enhancement and suggest improvements.
• Stay up-to-date with the latest trends and developments in the BI and analytics space.
• Identify opportunities for adopting new tools, methodologies, and best practices to enhance BI capabilities.
• Transfer of knowledge to other team members to build additional capacity.
• Plan the timeline for end-to-end project execution and assist in enforcement of project deadlines and schedules.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in requirement gathering techniques, documentation, and modeling tools.
• Knowledge of business process modeling and improvement methodologies.
• Knowledge of Agile methodologies is often beneficial
• Ability to create clear and concise documentation
• Familiarity with software development life cycle (SDLC) methodologies.
• Ability to work effectively in cross-functional teams.
• Experience in supporting PHP, JS (Vue / Node), Python, Golang, SQL (MySQL/Oracle) in microservices environment
• Familiar with cloud infrastructure like, kubernetes, CDN, Databases, S3, in microservices usage environment

We will be implementing an allowance claim for night shifts as follows:
Night Shift 1: SGD 15
Night Shift 2: SGD 20
Additionally, we will provide dinner for night shift 1 & 2.

3 Shift:
Day shift: 6.30am to 3.30pm
Night Shift 1: 2pm till 11pm
Night Shift 2: 10.30 pm till 7.30am

Responsibilities:

Shift Work:
Availability to work on weekends (Saturday and Sunday) and night shifts as required to ensure continuous coverage and support for customers.
You will work in accordance with the 3 shifts of 9 hours (1 hour overlap between shifts) to handle security incidents - investigate and provide security solutions. (The shift time may vary based on the project.)

Cloud Infrastructure Monitoring:

Utilize cloud monitoring tools and dashboards to oversee the performance, availability, and health of cloud-based systems and services.

Implement and customize monitoring solutions to ensure optimal visibility into cloud resources.

Incident Response in the Cloud Environment:

Respond promptly to alerts generated by cloud monitoring tools, investigating and resolving incidents affecting cloud-based applications and infrastructure.

Collaborate with cloud service providers to address and resolve platform-specific issues.

Automation for Cloud Management:

Develop and implement automation scripts to streamline routine tasks, enhance efficiency, and support the scalability of cloud infrastructure.

Infrastructure as Code (IaC):

Contribute to the development and maintenance of Infrastructure as Code (IaC) scripts for provisioning and managing cloud resources.

Security and Compliance for Cloud Services:

Ensure cloud environments adhere to security best practices and compliance requirements.

Participate in security incident response and contribute to the ongoing improvement of cloud security measures.

Documentation for Cloud Configuration:

Maintain accurate documentation of cloud configurations, procedures, and troubleshooting steps.

Update documentation to reflect changes in cloud-based services.

Collaboration with DevOps and Development Teams:

Work closely with DevOps and development teams to understand application requirements and optimize cloud infrastructure to meet performance expectations.

Cost Optimization:

Monitor and analyze cloud resource usage to identify opportunities for cost optimization.

Recommend and implement efficiency improvements to optimize cloud spending.

Qualifications:

Education:

Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

Cloud Platform Proficiency:

Basic experience working with cloud platforms such as AWS, Azure, or Google Cloud.

Proficient in using cloud-native monitoring tools and dashboards.

Scripting and Automation (Optional Plus Point):

Strong scripting skills (e.g., Python, PowerShell) for automating cloud management tasks.

Familiarity with Infrastructure as Code (IaC) concepts and tools.

Security and Compliance Knowledge (Optional Plus Point):

Understanding of cloud security principles and best practices.

Knowledge of compliance standards relevant to cloud environments.

Communication:

Excellent communication skills with the ability to convey technical information to both technical and non-technical stakeholders.

Collaboration and Teamwork:

Ability to collaborate effectively with cross-functional teams and external cloud service providers.

Adaptability:

Flexibility to adapt to changes in cloud services, technologies, and industry best practices.

Certifications (Optional):

Relevant cloud certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or Google Cloud Professional Cloud Architect may be advantageous.

Responsibilities

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

Job Responsibilities:

• Support Microsoft Dynamic Navision ERP system, and produce Jet Reports
• Support and implement new EDI solutions and applications. Develop and maintain EDI integration using XML
• Hardware and software installation and maintenance.

Requirements:

• Minimum Diploma in IT
• Ideally, also has experience in hardware and software installation and maintenance.
• Must be strong in Navision Application support in manufacturing (inventory, warehouse management, production), finance, purchasing, sales support.
• Web development knowledge an added advantage.