Responsibilities:

• 1st Level IT Support when required.
• Perform routine monitoring and resolve basic issues according to Standard Operating Procedures (SOPs)
• Follow through the escalation process as necessary
• Track and manage all incidents to closure within Service Level Agreements (SLAs)
• Provide administrative support to ensure smooth day-to-day operations
• Perform data management and documentation duties to ensure accuracy of records
• Generate and prepare reports
• Source for viable vendors and request for quotations
• Liaise with internal and external stakeholders on projects to ensure timely delivery
• Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking
• Design and implement automation solutions
• Support ad-hoc duties and projects as assigned

Requirements:

• Candidates must possess at least a diploma
• Willingness and capacity to learn new skills and technology
• Excellent verbal and written communication skills
• Meticulous, excellent record keeping and documentation skills
• Good customer service skills
• Some background in IT will be an added advantage

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Hooi Wai Man (Samantha)

EA Personnel Reg No: R21100062

Responsibilities:

• Monitoring, maintaining, troubleshooting computer systems and network problems
• Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction
• Install and set up laptops, printers, phones, operating systems, and applications (and other necessary equipment)
• Image computers according to specification
• Active directory maintenance
• Office 365 and corporate software related support
• Supporting the roll-out of new applications and hardware
• Repair and support equipment as necessary
• Act as the security liaison in the Singapore local office; adhering to the security guidelines and ensuring employees are following the company security policies and procedures
• Other ad doc tasks and projects as needed

Requirements

• Diploma / Degree in Information Technology or equivalent with at least 3 years of experience.
• Demonstrated ability with Active Directory, Exchange administration (email accounts, distribution lists, shared mailboxes, resources) and remote-control support tools
• Must have extensive Office 365 Product Suite experience especially Exchange Online, OneDrive, Teams, SharePoint, Power Apps
• Good understanding of LAN, WAN, DNS and DHCP concepts

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Hooi Wai Man (Samantha)

EA Personnel Reg No: R21100062

Job Objectives

The Process Assurance Team is within Group Banking Technology (GBT), supporting bank’s Project, Development and Technology Delivery teams to ensure process compliance to System Development Methodology (SDM) process.

The team acts as an assurance gate for SDM major milestones to ensure entry & exit criteria are met and is responsible to review the quality of the artefacts such as functional & design specification, testing documents and others project deliverables.

This position serves as a Process Assurance Analyst for the software delivery assurance as per the established processes and guidelines, the lead will drive process compliance to all the software releases into production. The lead will also contribute to drive continuous improvements withing Software Delivery Processes.

The candidate must be skilled in verbal and written communication, as the position interfaces directly with senior project managers and delivery managers. The position requires attention to detail and accurately articulating impact in a non-technical and technical manner. Prioritizing tasks and shifting focus under pressure is critical as the team works through various competing high priority projects and releases.

Key Responsibilities

• Independently plan, conduct, and coordinate process assurance assignments, involving waterfall and agile projects. Review progress and evaluates results, which are communicated to the Project Manager and key stakeholders.

• Independently leads and plans interaction with project managers and delivery leads to establish/execute process assurance plans.

• Plans and implements recommendations for major improvements to existing processes and procedures.

Key Requirements

• Degree in computer science/engineering or related disciplines.

• > 3 years of hands-on application development experience in the banking industry, preferably led a development team before.

• Audit / Technology Risk Management experience

• Ability to communicate plans and deliver timely effective information to leadership and key stakeholders.

• Strong written and verbal communication skills.

Responsibilities:

• Generate and grow business with existing clients and develop new business source by identifying market opportunities.

• Establish and maintain excellent relationship with existing and new customers. Working together with sales manager and team and work effectively as a team to meet performance targets.

• Regular reporting and updates on sales progress.

• Responsible for identifying market opportunities, learning about new products, supporting ongoing projects.

• Negotiating with the customers for the professional services rendered.

• Working together in a closely knitted sales team reporting to the sales manager.

Requirements:

• Minimum 1 year of experience in sales and account management. Knowledge of Presales and Post sales will be an added advantage.

• Customer focused and results driven.

• Individual contributor

• Prior working experience in a fast-paced, dynamic technology environment or

• Experience in handling corporate customers will be an added advantage.

• Good team player with strong communication, listening and organizational skills.

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

Responsibilities

• Provide single point of contact for incident, service request and escalation.
• Monitor, manage and maintain data centre operation and facilities.
• Manage equipment movement
• Daily monitoring of status
• Ensure proper running of the existing data centre systems.
• Perform tape mount and un-mount for the backup operation.
• Handle the portable media storage for off-site storage.
• Liaise with the vendor on maintenance and enhancement issues.
• Troubleshoot and report system incidents/problem and abnormalities.
• Resolve incidents related to routine problems or known issues.
• Adhere to service level agreement for response time and turnaround time.

Requirements

• Possess Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
• 12 hrs shift working

Interested applicants, please click "Apply Now" or forward a detailed resume as MS Word format / PDF and email to [email protected].

Tempserv Pte Ltd

License No : 06C3745

Consultant : Daniel Lee / R1989151

Responsibilities:

• Supporting our Singapore Regional Office & Vietnam Office’s ERP systems and SAP Business One
• Maintaining and supporting all IT hardware and software matters
• Occasional procurement of warehouse consumables
• Initiate digital transformation process and strategy for the Company

Requirements:

• Diploma in Computer Science, Information Technology or equivalent
• Minimum 1-2 years relevant working experience
• Exposure in ERP system support, SQL and some hands-on programming knowledge will be an added advantage
• Knowledge in technical IT support and troubleshooting, covering PC Hardware & Microsoft applications

SUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking an experienced and dynamic IT Executive to join our pre-opening team.

1. Job Purpose

The IT Executive plays a critical role in ensuring the smooth operation of computer systems and network infrastructure across all office and restaurant outlets. Responsible for installing, configuring, and maintaining hardware, software, and telecommunications equipment, as well as providing technical support to users based in Singapore and implementing IT policies and guidelines from headoffice.

2. Principal Accountabilities:

• Install and configure computer hardware, software, applications, systems, networks, and point of sales in the restaurant and in the back office.
• Provide timely first-level support to troubleshoot and resolve system and network problems, diagnosing and solving hardware or software faults.
• Conduct training sessions for users on system applications to enhance their proficiency.
• Manage VPN, VLAN, POS system, alarm system, and CCTV to ensure smooth operations.
• Draft and implement IT policies and guidelines, including IT security, equipment procurement, and replacement guidelines.
• Set up and implement backup plans and business continuity plans for system applications and stored information.

3. Requirements:

• Minimum of 2 years of working experience in the IT department within the F&B industry.
• Singaporean citizenship is preferred
• Comfortable working in an F&B environment preferred.

If you meet the qualifications and are ready to contribute to our dynamic team at SUSHISAMBA Singapore, we invite you to apply for the position of IT Support Specialist. Join us and play a vital role in ensuring the smooth functioning of our IT infrastructure across all locations

Responsibilities

• Provide single point of contact for incident, service request and escalation.
• Monitor, manage and maintain data centre operation and facilities.
• Manage equipment movement
• Daily monitoring of status
• Ensure proper running of the existing data centre systems.
• Perform tape mount and un-mount for the backup operation.
• Handle the portable media storage for off-site storage.
• Liaise with the vendor on maintenance and enhancement issues.
• Troubleshoot and report system incidents/problem and abnormalities.
• Resolve incidents related to routine problems or known issues.
• Adhere to service level agreement for response time and turnaround time.

Requirements

• Possess Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
• 12 hrs shift working

Interested applicants, please click "Apply Now" or forward a detailed resume as MS Word format / PDF and email to [email protected].

Tempserv Pte Ltd

License No : 06C3745

Consultant : Daniel Lee / R1989151

✔ Knowledge in Cyber Security, Network, Cloud Computing, Process Automation, Business Data Analytics, Project Management PMBOK, ITIL cert

✔ Work location is closer to Paya Lebar MRT, East

JOB RESPONSIBILITIES

• IT Planning Support

Support for IT infrastructure & Application planning an implementation, maintenance support and these budget under IT head supervises.

• IT-related Project Management & Coordination support

Coordinate project deliveries for IT initiatives, applications and solutions.

Support to implement new IT tools and change the setting of existing IT tools in corporate with relevant.

• Office IT Support

Responsible for support of Office IT and Data Center operation with performing the role below :

1) Support Office IT such as helpdesk & troubleshooting.

2) Lifecycle planning and execution for IT devices.

3) Procure, setup and deliver IT devices and services for end users.

4) Perform contract procedures between related parties such as estimates, orders, and billing.

• IT Risk management Support

Coordination of IT Risk management activities.

Perform the role below

1) Monitoring & Reporting Software License Inventory

2) Backup & Recovery monitoring & reporting

3) Cybersecurity monitoring & training

• QCD Improvement & DX promotion

Develop standard operation and documentation for Standard Operation Procedure (SOP) of IT.

Make proposal for QCD improvement and digital transformation planning and execution.

Any other duties assigned by superior or by Company

SPECIFICATIONS & QUALIFICATIONS:

• Bachelor's degree or above in IT related field
• At least 4-5 years relevant experience
• Knowledge and skills for some IT areas of Cyber security, Network, Cloud Computing, process automation (RPA), Business Data Analytics, project management (PMBOK), IT service and these certifications.
• Good interaction with people
• Able to communicate concepts and ideas well.
• Strong written and verbal communications, Logical thinking
• Able to work independently as well as work in the team
• Good knowledge on computer hardware and software, MS Office,
• Pivot, Macro, power Bl etc.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Peh Hui Xian (Mich)
EA Personnel Reg No: R24120511

Responsibilities:

• Generate and grow business with existing clients and develop new business source by identifying market opportunities.

• Establish and maintain excellent relationship with existing and new customers. Working together with sales manager and team and work effectively as a team to meet performance targets.

• Regular reporting and updates on sales progress.

• Responsible for identifying market opportunities, learning about new products, supporting ongoing projects.

• Negotiating with the customers for the professional services rendered.

• Working together in a closely knitted sales team reporting to the sales manager.

Requirements:

• Minimum 1 year of experience in sales and account management. Knowledge of Presales and Post sales will be an added advantage.

• Customer focused and results driven.

• Individual contributor

• Prior working experience in a fast-paced, dynamic technology environment or

• Experience in handling corporate customers will be an added advantage.

• Good team player with strong communication, listening and organizational skills.

Responsibilities:

• Responsible for understanding business processes and identifying business requirements and translate into functional specifications
• Assist in tracking and reporting of project progress, issues and risks to ensure deliverables are on track
• Assist in supporting multiple applications systems and platforms
• Adhere to company, project and support standards and guidelines

Requirements:

• At least 5 years working experience in delivering and supporting IT applications
• Analytical, problem solving skills and attention to detail
• Written and verbal communication with emphasis in technical writing skills
• Keen appreciation of business needs and interest in business processes and process re-engineering
• Basic knowledge of SQL and writing SQL queries

We are looking for engineers to provide preventive and corrective maintenance on IT network and infrastructure systems to ensure high availability and serviceability of our customer’s network and communication systems.

a) Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible

b) Perform routine preventive maintenance to minimise unscheduled system downtime

Requirements:

• Higher NITEC/ Diploma in Electronics/Information Technology/Telecommunication or related discipline

• Job requires standby 24/7 after office hours when required

• Class 3/3A driving license is compulsory

• On job training will be provided, no experience is required

• 8.00am-5.30pm/Monday-Friday with standby duties when required

Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg

Tempserv Pte Ltd

License No: 06C3745

Attention: Wee Wan Qi / EA Personnel No: R22109446

Responsibilities

We’re looking for a dedicated account manager to maintain our clients’ accounts and new business development.

You will act as main point of contact for allocated clients.

Our ideal candidate should have passion for providing exceptional customer service.

Applicant should also be comfortable working with spreadsheets, invoicing and other organizational software.

The account manager must be able to clearly articulate capabilities and service value to customers.

The account manager will partner with recruitment team to manage successful sales pursuits.

Act as the main point of contact in all matters relating to client concerns and needs.

Build and strengthen client relationships to achieve long-term partnerships

Maintain accurate client records, keeping track of any contract updates and renewals.

Work with sales team to develop tactical plans and ensure KPIs are being met

Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to existing and new clients

Skills, Experience & Qualification:

· Should have exposure in Account Management and staff augmentation / contractual IT staffing and IOT Services in APAC region.

· Minimum 3 years’ existing and new Business Development experience in IT staff augmentation (Professional Services) and Managed Services

· Minimum qualification: Graduate in any faculty

· Have track record of annual revenue of at least 1 Million SGD or higher

· Should have good experience in interacting with Clients as well as Sales and Recruitment teams

· Proven track record of meeting or exceeding quotas and receiving positive customer feedback.

Key Responsibilities

• Manage and administer hybrid cloud and on-premises infrastructure, ensuring high availability, scalability, and performance.
• Lead regional and local IT Infrastructure projects. Bring together external and internal stakeholders.
• Implement and maintain security measures, including access controls, encryption, and vulnerability management, for hybrid cloud and on-premises environments.
• Collaborate with cross-functional teams to define and implement infrastructure strategies, taking into consideration hybrid cloud and on-premises components.
• Work closely with vendors and service providers to effectively manage the infrastructure, ensuring compliance with service level agreements (SLAs) and resolving any issues or escalations.
• Plan and execute infrastructure changes and upgrades, while minimizing disruption to business operations.
• Stay up-to-date with emerging technologies, trends, and best practices related to hybrid cloud and on-premises infrastructure, and propose and implement improvements accordingly.
• Provide technical guidance and support to team members and other stakeholders on infrastructure-related matters.
• Provides regular reports on Service level attainment and other KPIs in accordance to corporate regulatory and compliance requirements.
• Develop and maintain documentation, including infrastructure architectures, procedures, and troubleshooting steps.

General Requirements

• Over 10 years experience in general IT and more than 5 years experience in a regional infrastructure management role
• Demonstrated experience in the planning, design and implementation of hybrid cloud and on-premises infrastructure architecture and security
• Experience in general IT governance (organizational management, technology evaluation, vendors management, program planning, etc.)
• Project Management and decentralized team coordination experience
• Familiar with enterprise infrastructure and networking solutions, able to review technical details with the team to identify potential improvements
• Have a good technical understanding of advanced network security concepts and identity & access management solutions
• Relevant certifications (e.g. Microsoft 365 Enterprise Administrator Expert, Certified Azure Solutions Architect, Fortinet NSE, …) are a plus

Key Responsibilities

• Working with Regional and Local teams to deliver quality and secure IT services that are aligned with local business needs and meet regulatory and legislative requirements.
• Responsible for high quality, consistently clear and regular communications to promote the technology department and our services.
• Orchestrate and lead the local IT teams to work together as one single high performing agile team in support of the whole region.
• Work closely with vendors and service providers to innovate and manage highly cost-effective IT services.
• Create and monitor key performance metrics for continuous service improvement to deliver and exceed user expectations.
• Point of contact between Regional and Local teams to implement key initiatives for the organisation.
• Implement and maintain a Problem and Incident Management process across region
• Develop and maintain documentation, operational IT procedures, and troubleshooting steps
• Embrace and champion operational excellence at all levels of IT/IS operations in all the teams in the region

General Requirements

• More than 3 years experience in regional IT client services management with global organizations
• Demonstrated experience in the leadership and management of IT staff across different countries and cultures.
• Experience in general IT governance (organizational management, technology evaluation, vendors management, program planning etc.)
• Project Management and decentralized team coordination experience
• Well-rounded IT technical knowledge across end user computing environments and ITIL service management
• Relevant certifications (e.g. Information Technology Infrastructure Library, Microsoft Certification, Certified Information Security and/or Project Management Professional, …) are a plus.
• Bachelor or Master degree (Computer Science) or equivalent through experience

As an IT Compliance Officer, you will be responsible for ensuring that the company's information technology practices comply with all relevant laws, regulations, and industry standards.
Responsibilities:

• Work closely with IT Governance Team ensuring all processes are in compliance with regulatory requirements;
• Ensure the Service Level Agreements are adhered to;
• Liaise with Application Support team to troubleshoot the incidents to analyse the root cause;
• Attend daily incident meeting to be aware of on-going Production incidents;
• Stay alerted for any P1 incidents and prepare P1 report for submission to regulatory;
• Provide Trend Analysis of the incidents flagged by the business units on monthly basis;
• Provide weekly gaming incidents report for submission to regulatory authority;
• Raise any lapses and also report to the senior management the list of incidents;
• Identify the areas of opportunities and issue recommendations to the appropriate audience;
• Monitoring and reporting on audit progress in the management meetings;
• Keep abreast of internal standards and business goals.

Requirements:

• Degree in Information Technology / Computer Science / related fields;
• At least 4 years of experience in IT Application Support;
• Hands-on experience in governance and internal controls;
• Experience in troubleshooting of IT applications and IT Service Management;
• Deep understanding of the IT Applications’ issues and Service Level Agreements;
• Possesses a Certification of ITIL® Foundation Certificate in IT Service Management (ITIL)
• Familiar with data analytics tool, such as Tableau / Power BI;
• Experienced in vendor management;
• Familiar with the Gaming sector;
• Ability to work well with key business partners, internal audit and IT teams in a collaborative manner;
• Excellent interpersonal, writing and communication skills.

Job Responsibilities:

• Work closely with IT Manager and other internal stakeholders on assigned IT support functions to achieve operational efficiency and ensure smooth execution of work.
• Setup, configure and maintenance of computer hardware, network and system
• Troubleshoot and provide IT technical support to end-users on hardware, software and network issue
• Manage data protection and cyber security function.
• Maintain IT assets, system documentations and software license.
• Knowldege on adminstrating 365 Environment, Security and Intune is an added advantage.

Job Requirements:

• Diploma in Computer Science or relevant qualifications
• Broad technical understanding of Window OS and Microsoft 365 with basic IT network skillset
• Able to work independently with minimum supervision
• Good interpersonal, communication, analytical and problem solving skills.
• Good working attitude and willing to learn.
• Able to work on Public Holiday

Responsibilities:

• Knowledge in supporting Office 365
• Knowledge in support on premises Exchange Hybrid Servers
• Knowledge in supporting Azure AD Connect
• Able to support after office hours if required.
• Strong analytical, problem solving and troubleshooting skills
• Demonstrates good spoken and written communication skills

Requirement:

• Diploma or degree in Computer Engineering/Computer Science or Information Technology or related qualification
• IT certification or related qualification
• Min 3 year relevant experience.
• Strong problem-solving skills.
• Good communication skills.

JOB RESPONSIBILITIES

IT Planning Support

Support for IT infrastructure & Application planning an implementation, maintenance support and these budget under IT head supervises.

IT-related Project Management & Coordination support

• Coordinate project deliveries for IT initiatives, applications and solutions.
• Support to implement new IT tools and change the setting of existing IT tools in corporate with relevant.

Office IT Support

Responsible for support of Office IT and Data Center operation with performing the role below

1) Support Office IT such as helpdesk & troubleshooting.

2) Lifecycle planning and execution for IT devices.

3) Procure, setup and deliver IT devices and services for end users.

4) Perform contract procedures between related parties such as estimates, orders, and billing.

IT Risk management Support

• Coordination of IT Risk management activities.
• Perform the role below

1) Monitoring & Reporting Software License Inventory

2) Backup & Recovery monitoring & reporting

3) Cybersecurity monitoring & training

QCD Improvement & DX promotion

• Develop standard operation and documentation for Standard Operation Procedure (SOP) of IT.
• Make proposal for QCD improvement and digital transformation planning and execution.
• Any other duties assigned by superior or by Company

SPECIFICATIONS & QUALIFICATIONS:

Education and Qualifications:

Bachelor's degree or above in IT related field

Practical Experience:

At least 4-5 years relevant experience

Professional Business Skills:

Knowledge and skills for some IT areas of Cyber security, Network, Cloud Computing, process automation (RPA), Business Data Analytics, project management (PMBOK), IT service and these certifications.

Interpersonal & Social Skills:

• Good interaction with people
• Able to communicate concepts and ideas well.
• Strong written and verbal communications, Logical thinking
• Able to work independently as well as work in the team

Computer Skills:

• Good knowledge on computer hardware and software, MS Office,
• Pivot, Macro, power Bl etc.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Peh Hui Xian (Mich)
EA Personnel Reg No: R24120511

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

Key Responsibilities:

• Conduct thorough analysis of business processes, systems, and requirements to identify opportunities for improvement.
• Collaborate with stakeholders to gather and document detailed business requirements, ensuring a clear understanding of project strategies and objectives.
• Create, Groom and maintain Business Requirements / User stories, Data models and Data flow, Functional Specifications to effectively communicate business requirements to development teams.
• Perform data analysis to extract valuable insights, identify trends, and support informed decision-making.
• Collaborate with technical teams to ensure that solutions align with business requirements and are delivered within established timelines.
• Facilitate workshops and meetings with stakeholders to elicit and validate requirements, and to address concerns and questions.
• Develop and execute test plans to ensure that delivered solutions meet specified requirements and quality standards.
• Assist in change management activities, including communication, training, and support, to ensure a smooth transition during the implementation of changes.
• Monitor and assess the performance of implemented solutions, and recommend further optimizations as needed.
• Contribute to continuous improvement initiatives by identifying areas for enhancement and proposing innovative solutions.

Qualifications:

• Bachelor’s degree in Business Administration (or) Accounting (or) Information Technology, (or) related field.
• Proven experience around 8-12 years as a Business Analyst in a similar role is required.
• Conversant with Agile practices and methodologies. Exposure to JIRA and Confluence is strongly required.
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Experience with data analysis tools and techniques.
• Familiarity with project management methodologies and tools.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and collaboratively within a team

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Responsibilities:

• Generate and grow business with existing clients and develop new business source by identifying market opportunities.

• Establish and maintain excellent relationship with existing and new customers. Working together with sales manager and team and work effectively as a team to meet performance targets.

• Regular reporting and updates on sales progress.

• Responsible for identifying market opportunities, learning about new products, supporting ongoing projects.

• Negotiating with the customers for the professional services rendered.

• Working together in a closely knitted sales team reporting to the sales manager.

Requirements:

• Minimum 1 year of experience in sales and account management. Knowledge of Presales and Post sales will be an added advantage.

• Customer focused and results driven.

• Individual contributor

• Prior working experience in a fast-paced, dynamic technology environment or

• Experience in handling corporate customers will be an added advantage.

• Good team player with strong communication, listening and organizational skills.

We are seeking for skilled IT Security engineer - Cybersecurity with 2 - 4 years of experience or fresh graduates encouraged to apply

• Senior Cybersecurity Engineer (min with 4-year experience)
• Cybersecurity Engineer (min with 2-year experience)

Job Requirements:

Operating Hours:

Mon – Thu: 8.30am – 6pm

Fri: 8.30am – 5.30pm

Note: Engineer is expected to standby to work after office hours, weekends, and public holiday.

Scope of Work:

For Security & Vulnerabilities Assessment and Remediations Management

• Engineer shall perform vulnerabilities assessment based on the vulnerabilities identified by Customer Cyber Security team and any other security vendors.
• Engineer shall work closely with Customer Cyber Security team and/or any other security vendors to provide the remediation and/or workaround solution to close the vulnerabilities.
• Engineer shall test the remediation and/or workaround solution in the development environment first before deploying the remediation

to production.

• Engineer shall prioritise and resolve all the vulnerabilities according to customer remediation timeline.
• Engineer shall perform the necessary coordination with various parties for impact analysis, schedule for downtime, patching and any other related.
• Engineer is required to provide the necessary documentation on vulnerabilities remediation before implementation on production.
• Engineer is required to provide the necessary fall-back plan if the implementation fail on production.
• Engineer is required to raise the necessary ticket for implementation and schedule for downtime.
• Engineer is required to provide the necessary monthly report on vulnerabilities assessment, remediation schedule, status etc.
• The software products within the scope are as follows:

i. Solaris OS

ii. Linux OS (Oracle Linux, RedHat Linux, other Linux variations)

iii. Windows OS

iv. Hypervisor such as Nutanix, VMware Esxi, Vxrail, Microsoft Hyper-V and Azure, Oracle VM for x86 and Sparc

v. Web Server (Apache and IIS)

vi. OpenSSL

ICT Infrastructure Project Delivery and System Administration

• Engineer shall ensure smooth rollout of customers projects.
• Engineer to provide technical support for the project coordination, implementation, and rollout work of all customer projects.
• Engineer to provide IT consultancy services which includes but not limited to providing technical advice for the infrastructure services required for the setup, configuration, and commissioning of the customer projects.
• Engineer shall ensure all systems are well maintained.
• Engineer is expected to function as part of customer team in providing 24x7 operation support for system implementations arising from system changes, patches and security vulnerabilities fixes.
• To ensure the reliability and good working condition of the systems, the Engineer is expected and not limited to perform the following maintenance tasks.
• Periodic OS/firmware evaluation and recommendation exercises to recommend standard versions of OS/firmware for various intranet hardware platforms; quarterly for extranet and internet hardware platforms. The exercises shall cover security aspects, availability aspects, as well as pitfalls on operational aspects.
• Prepare, coordinate and execute the OS/firmware patching/upgrading of computer devices in accordance to the schedule and frequency stipulated by customer.
• Perform basic housekeeping tasks such as server configuration, backup, daily syslog/alert monitoring, health check, ORCA trend charts monitoring, etc.
• Monitor server performance via customer’s existing monitoring tools or scripts.
• Engineer assigned shall undertake to collect/review relevant statistics that may facilitate troubleshooting, capacity planning and performance tuning. Such statisticsshall be made available to customer either on a monthly or on a per-need basis should exceptions arise. The proactive measures that apply and are not limited to are as follows:
• Network performance indicators – network load, utilization etc.
• Hardware resource performance indicators – CPU, memory, etc.
• Continual assessment on overall performance & network health collectively to identify potential bottlenecks by looking at resource and traffic profiles.
• Performance indicators shall be reflected in a section within the monthly reports for ease of reference and discussions.
• Reviews of server setup to support Capacity Planning purposes shall be carried out every 6 months.
• Condition of current server performance
• Proposal to enhance or tune the server for better performance
• Updates of firmware and hardware releases that may affect the eventual performance and upgrade path of the components – such information as imminent obsolescence, End-of-Sales and End-of-Support status must be communicated to customer.

Requirement:

• Degree/Diploma in Information Technology/Computer Science or equivalent
• Working experience in Network Security
• Knowledge of Networking, firewall and other security technology.

Job Responsibilities:

• Provide Presales support such as product sharing, demo and POC testing on cybersecurity solutions (DLP and PKI Security) to clients and partners.
• Provide implementation and technical support services for cybersecurity solutions.
• Work with technology vendors to propose suitable solutions to our partners’ and customers’ requirements.
• Provide technical support for tender submission, including technical compliance, technical solution proposal, and conducting Proof-of-Concept testing based on given bill of material.
• Evaluate and test security products and technologies for the development of new products and solutions.

Qualifications:

• Diploma or Degree in IT, Computer Science, Cybersecurity, or equivalent
• Minimum 2-3 years of hands-on experience in designing, managing, and implementing cybersecurity for multi-vendor infrastructure, including:

1. Microsoft based Domain Controller, DNS, DHCP, LDAP, RADIUS & AAA servers
2. Microsoft based Certificate Authority, Prime Key EJBCA
3. Window/Linux/UNIX OS environments
4. Hardware Security Module (HSM)
5. Key Management System (KMS)

• Ability to troubleshoot technical issues or perform technical setup with minimal supervision.
• Knowledge in SQL system such as MSSQL, Oracle, MYSQL is a plus.
• Familiarity with networking solutions (i.e. switching, routing) is an advantage.

Interested candidates, please forward a detailed resume as MS Word format and email to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Consultant: Daniel Lee / EA Personnel No: R1989151