Responding to Service Requests, Incidents, and Trends

• Ensure that events and service requests are handled successfully and within the SLA (Service Level Agreement) by taking responsibility for them.
• Actively detect recurring problems or service hazards and assist in preventing them to enhance our internal procedures, operations, and customer service.
• Contribute expertise to the team and our self-service portals to aid in incident resolution.

IT Asset Management

• For smooth operations, make sure the projectors and other collaboration tools in the conference room are operating properly.
• Make that all devices are patched and running the most recent versions of the operating system; fix those that don't comply.
• To guarantee a smooth onboarding process, give new or transferred users phones, computers, and other required devices.
• Review IT asset stock levels on a regular basis to make sure the storeroom has enough supplies and to manage asset replacement.
• Oversee the lifecycle of IT assets, from acquisition to disposal, making sure that proper tracking and reporting are done.

Managing Vendors & Finances

• To get the best value for your money, get quotes, oversee the purchase, and invoice for IT equipment and licensing.
• Work together with suppliers to guarantee equipment delivery on schedule, and coordinate with the finance department to guarantee timely payment.

Qualifications:

• Outstanding ability to communicate in written and spoken English
• More than two years of experience in a Level 1 or Level 2 support position
• Excellent client focus identifies wants and comes up with solutions to satisfy them
• Familiarity with the Microsoft Office 365 Suite, specifically with Administration, Teams, Outlook, and Sharepoint
• Strong working familiarity with desktop and laptop hardware and support for Windows and Linux
• Familiarity with Endpoint Central and other IT asset management and automation tools
• Support for audio-video and video conferences
• Knowledge of issue tracking and resolution ticketing systems, such as ZenDesk, ServiceNow, or comparable

We are looking for candidates that are looking for IT job.

Job scope as follow for the candidate:

• Provide technical support to ensure the smooth operation of PCs / NB/ Servers/Network switch/Router/Firewall/ printer through regular maintenance & housekeeping.
• Job also include diagnosing and resolving of hardware and software problems, installing software and new applications as well as providing advice and assistance to users.
• Cabling job

Willing to learn & responsible

*This is a full-time contract role, on a 1-year renewable basis

We are looking for a proactive and tech-savvy IT Support Officer to join us! This hands-on role offers the opportunity to engage with various aspects of IT operations, including user support, system maintenance, and project collaboration. If you are passionate about technology and ready to apply your skills, we’d love to have you on board!

Key Responsibilities:

• Provide user training and support for IT programs and solutions.
• Provide ongoing support for our in-house CRM application and connected devices (e.g., tablets).
• Assist with network maintenance and resolve day-to-day system issues for software, hardware, and networking, if any.
• Coordinate with vendor and group HQ IT for project implementation, application rollout, software/system patching, and upgrades.
• Maintain and support office equipment, including laptops, printers, servers, and perform business email setup.
• Collaborate with on-site vendor for hardware and network troubleshooting when required.
• Document and update system protocols and procedures to ensure smooth operations.

What We Offer:

• Hands-on experience across various IT functions.
• Exposure to working with vendors and business users.
• Opportunities to hands on SAP systems troubleshooting, network management, and backend business IT programming and tools.

Qualifications:

Education:

A diploma or degree in Information Technology, Computer Science, or a related field.

Relevant IT certifications are advantageous.

Experience:

1-3 years of experience in IT support or related technical roles.

Knowledge of networking, troubleshooting, and hardware/software installation.

Technical Skills:

Proficiency in IT tools and remote support software.

Knowledge of Active Directory, VPNs, and IT security protocols.
Ability to diagnose and troubleshoot technical issues in real-time.

Soft Skills:

Strong problem-solving abilities.

Excellent communication skills to interact with users of varying technical abilities.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

IT Problem Management Lead

Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting

Email: [email protected]

Our Client is a leading leading stable firm.

The IT Problem Management Lead, as part of the IT Service Management (ITSM) team at a financial institution ensures that ITIL processes are operationally relevant and optimized, providing technology teams with a framework to deliver effective IT services to customers.

The Technology Problem Manager is tasked with identifying, analyzing, and mitigating the root causes of major incidents and recurring IT issues. This role is crucial for maintaining long-term stability within the IT environment by preventing incidents from recurring, enhancing system performance, and minimizing disruptions.

Key Responsibilities

• Proactively identify potential problems through analysis of incident trends and service data.
• Lead root cause analysis (RCA) initiatives for recurring and major incidents to prevent future occurrences.
• Document the outcomes of RCA meetings, ensuring comprehensive investigations that consider all contributing factors and potential systemic issues.
• Present root cause analyses, action plans, and resolutions clearly to both technical and non-technical stakeholders.
• Communicate findings and updates with relevant parties to enhance service reliability.
• Maintain and improve the problem management process in accordance with ITIL best practices.
• Oversee the Known Error Database (KEDB), ensuring that all known errors are accurately documented and accessible to relevant teams.
• Monitor and track known errors to ensure they are addressed promptly, minimizing operational impact.
• Collaborate with incident and change management teams to update or retire known errors as fixes are implemented.
• Share known errors and workarounds with relevant teams to improve the efficiency of incident resolution.
• Identify risks that could lead to disruptions and work proactively to mitigate them through effective problem management.
• Track and report all problem management-related key performance indicators (KPIs) in a timely manner.

Requirements

• A minimum of 5 years of experience managing problem investigations within a complex technological environment that supports real-time transactions.
• ITIL v3/v4 Foundation Certification is required; advanced ITIL certifications are preferred.
• Relevant technology certifications (e.g., AWS, Azure, Cisco) are a plus.
• Excellent communication and writing skills, with the ability to articulate complex matters clearly.
• Strong understanding of IT infrastructure components (servers, databases, networking) and their interdependencies.
• Proven experience in conducting complex root cause analyses and incident resolution in multi-vendor and multi-platform environments.
• Familiarity with monitoring and alerting tools (e.g., ELK, SolarWinds).
• Self-motivated and capable of working independently.
• Strong problem-solving skills, with the ability to analyze intricate technical issues and perform effective root cause analysis.

To Apply:

For a confidential discussion regarding your next Technology role, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Working Hours: Monday – Thursday (8.30am – 6pm), Friday (8.30am – 5.30pm) (Hybrid working arrangement)

Working Location: Central

Salary Package: Up to $8.5k

Employment Type: Contract

We are seeking an experienced IT Infrastructure Manager who will be responsible for managing the ICT infrastructure aspects of various projects from initiation to implementation.

Key Responsibilities:

• Collaborate with stakeholders across the organization to understand business and application requirements, and design infrastructure solutions accordingly.
• Develop and manage budgets for infrastructure projects, ensuring cost-effective solutions and oversee maintenance contracts, negotiating terms with vendors to ensure value for money.
• Lead the planning, deployment, and support of application infrastructure, including Microsoft Windows, SQL Server clustering, and VMware virtualization (vSAN).
• Coordinate the integration of AWS and Azure Cloud services (IaaS, SaaS, PaaS) into the organization’s infrastructure.
• Ensure all infrastructure projects adhere to public/government standards
• Oversee daily operations and support for application infrastructure

Requirements:

• Degree/Diploma in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of relevant working experience in ICT infrastructure operations.
• Hands-on experience with AWS and Azure Cloud services, including IaaS, SaaS, and PaaS is an added advantage.
• Experience in public/government sector is an added advantage.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Siew Ting (Maeve) - Outsourcing Team

ScienTec Consulting Pte Ltd – 11C5781

Job Description:

We are seeking a highly skilled IT Security Specialist to ensure the security and integrity of an Application in one of the governments Agency. The successful candidate will be responsible for implementing, maintaining, and overseeing security procedures and protocols, ensuring compliance with regulatory requirements, and performing risk assessments.

Key Responsibilities:

• Security Compliance: Ensure the system complies with security policies, regulations, and standards as outlined by the Board, including ISO/IEC certifications (27001, 27017, 27018).
• Risk Assessment: Conduct risk assessments to identify potential threats to the system, assess vulnerabilities, and propose mitigation measures​.
• Security Audits and Testing: Coordinate and conduct security audits, penetration testing, and vulnerability assessments for hardware, software, and network components​.
• Incident Handling: Manage security incidents, including detection, containment, recovery, and root cause analysis​.
• Security Documentation: Maintain and update security policies, procedures, and reports, ensuring all documentation is up-to-date​.
• Personnel Management: Conduct background checks on personnel and ensure they meet the security clearance requirements​.
• Training and Awareness: Provide security training and awareness programs for internal staff and subcontractors​.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Certification in security standards such as ISO/IEC 27001, CISSP, or equivalent.
• Minimum 3-5 years of experience in IT security, risk management, or related fields.
• Experience in performing security assessments, audits, and implementing risk mitigation strategies.
• Familiarity with security frameworks like CIS, OWASP, and OSSTMM.
• Strong communication skills and the ability to work collaboratively with cross-functional teams.

Our client is a premier supplier of indirect industrial supplies essential materials.

• Analyze incidents to identify root causes, solutions, and provide reports.
• Assess business needs and manage user access in ERP and CRM systems.
• Oversee software development, including design, testing, and documentation.
• Track IT tasks, resolve issues, and report project status.
• Ensure compliance with IT policies and deliver excellent customer service.

Requirement:

• Bachelor’s Degree in IT or equivalent
• At least 3 years of experience managing databases in Infor M3
• Proficient in Microsoft SQL Server and SQL scripting.
• Excellent communication skills to clearly explain complex IT concepts.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Job Description

• Position: Network & Security Engineer
• Well Established Singapore Based IT Service Provider
• Working hours: Monday – Friday
• Salary (commensurate with experience): Up to $8,000
• Working Location: East
• Duration: Permanent
• Industry: IT

Main Responsibilities:

Project implementation, migration, and maintenance support across various products, including:

• Wireless Networks, Switches, and Routers: Implementation of Cisco, HPE/Aruba, or Ruckus switches with multiple VLANs and routing; wireless implementations using Cisco, Aruba, or Ruckus.
• Other Products: Bluecoat Proxy, RSA Server, MS Radius Server, Aruba ClearPass, Aruba AirWave, Nessus, SolarWinds, PRTG.
• Firewalls: Cisco, Checkpoint, Watchguard, FortiGate, Palo Alto, and Juniper, including IPsec/site-to-site VPN, and UTM features such as antispam/antivirus, IPS/IDS, and content filtering.
• Basic Windows Server implementation with AD, DHCP and DNS.
• MS Azure network configuration.
• Provide 24x7 software maintenance support on a rotational standby basis.

Requirements:

• Possess a degree or diploma in Computer Science.
• Minimum 3 years of IT experience, preferably with project implementation and support exposure in systems integrator environment.
• Knowledge of VMWare, or HP/IBM Blade servers/SAN storage would be an added advantage.
• Candidates with less experience will be considered for a junior position.
• Salary will be commensurate with the candidate's experience.

Email to: [email protected]for more information.

***We do not charge our candidates any referral fee nor bind them with any contract. ***

Eugenie Cheah

Consulting Manager

Reg no.: R24122293

EA No: 20C0257

Working Location: Tuas
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm

Salary: $2600 - $2700

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Working Location: Jurong
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm

Salary: $2600 - $2700

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Job Scope

1. To support and drive Bank’s Generative AI initiatives in improving Contact Centre operations, employee journey and overall customer experience.

2. Ensure smooth delivery of Contact Centre system enhancements in Corporate Banking (such as CRM and telephony) and fixes through comprehensive testing.

3. Preparation of test cases based on user requirements, executing cases, and collaborate with developers to ensure all issues are resolved before release.

4. Strong ownership of assigned projects and ensure tasks are completed to meet project timeline.

5. After office hours and weekend/PH work are expected to support releases during off-peak hours.

Requirements

1. Diploma or Bachelor’s Degree in Computer, IT, Engineering or Business equivalent.

2. Good understanding in Software Development Lifecycle (SDLC) and AI.

3. Proficient in productivity tools such as Microsoft 365, Jira, Confluence, Figma, etc

4. Experience in Agile Project Management and Customer Service is preferred.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Product Control, Global Financial Markets, Finance

The Analyst of the Interest Rate Derivative (IRD) Business Control team will be expected to perform the following roles and responsibilities:

Perform the following Daily deliverables:

1. Daily PL report production and PL decomposition

2. Provide commentary on significant PL drivers and relating it to the business strategies of the desks

3. Monitoring of New Deals, Late Deals and Market Operations

4. Monitoring checks for transactions done at Off Market rates and arrive at justifications/reasons for entering these transactions

5. Exceptions monitoring on Reported PL vs Trader Estimates and breaches on threshold limits for unexplained PL attributions

Perform the following Monthly routine tasks:

6. Reconciliation of PL between Management reporting vs General Ledger

7. GLAO certification on Balance Sheet accounts

8. Room wide & Desk level Reserves computation

9. Significant MTD PL drivers

10. Reporting of Key Risk and Performance Indicators for the desks

Perform the following Ad-Hoc & Projects tasks:

11. Streamline workflows to enhance operational efficiency within the team

12. Review control processes for gaps

13. To be proficient in handling ad-hoc queries from Front Office/RMG/TMO/Finance

14. To assist in responding to internal and external audit requests for the desks

Requirements:

1. Degree holder in Accountancy or Business or Finance is preferred.

2. Knowledge of treasury products, derivatives and options is preferred.

3. Proficient in Microsoft Office, particularly Microsoft Excel

4. Strong team player

5. Strong control awareness and inquisitive mindset

6. Ability to relate product control processes with the business strategies and activities of the desks

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Description

1. Responsible for Transfer Agency Services, including the communication of dealing orders, contract notes and attending to queries from investors and fund managers

2. Manage the daily deliverables such as settlement, reconciliation, corporate action, dividend processing and other ad-hoc reporting

3. Maintain and prepare Registrar Reports for fund managers and issue monthly statements to shareholders

4. Calculate performance fees, process subscriptions, redemptions, transfers and issue the related contract notes to investors

5. Perform due diligence on investors such as KYC, AML, name screening checks

6. Assist with FATCA/CRS reportingon the investors on behalf of the fund managers

7. Demonstrate a high level of accuracy and attention to details

8. Liaise with different teams and external vendors to provide reports and other investor related services to clients

9. Support new TA system build

Requirements

1. Degree holder with related Operations experience

2. Ability to work under pressure and meet critical deadlines within a changing work environment, and willing to work beyond working hours (if necessary)

3. Able to communicate effectively (verbal & written) with product owner, external customers, counterparties and internal BUs.

4. Accurate and able to work in fast paced environment

5. Has an eye for details and is meticulous

6. Team player who can work independently

7. Good communication & interpersonal skills

1. Deliver personalized service over the telephone to customers on Housing loan, car loan and auto loan on their services enquiries in an effective and efficient manner.

2. Review customer existing home loan package and advice accordingly on the various option available

3. To protect home loan portfolio by managing customer expectation on loan repricing package offered

4. To respond and follow up on customers’ request promptly and accurately

5. Identify cross-sell opportunities during customer interaction

6. Consistently deliver excellent quality service to our customers to achieve total customer satisfaction

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Note: Additional Monthly allowance are added to basic salary.

JOB DESCRIPTION:

· Has customer service experience, preferably in financial institutions

· To provide one-stop customer service to corporate customers.

· Assist customers (primarily over the phone as an in-bound call agent) with dedication and passion on various enquiries and requests on *Corporate products; Corporate Account Services, Cash Management Products, Corporate Trade Services, Corporate Loans, Self-Service Banking, Corporate Live Chat.

· Resolve requests from corporate customers on general and transactional enquiries related to Corporate account products.

· Collaborate with stakeholders to resolve all customer queries and requests.

· Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

As part of the SME marketing team, this role embedded with the SME product, sales & servicing teams to translate business priorities into marketing activation and engagement opportunities to achieve the objectives of

1) Building affinity with existing customers

2) Engage existing customers to upsell and cross-sell

3) Activate and engage “new to bank” potential prospects.

The 2nd part of the scope would be to develop engagement tactics aligned with business outcomes through the Business Class engagement program as the community manager

(Developing engagement calendar, executing events, tracking success of events)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Responsibilities:

- Develop test case for new application / service features and IAC release

- Identifying the required test scenarios, test case preparation, test data preparation and document traceability matrix to ensure sufficient test coverage

- Execute test cases and test plans to support the quality assurance activities throughout software lifecycle

- Participate in continuous improvement in quality of test pipelines and test process

Key requirements:

- Good knowledge in Python, TypeScript and React

- Good understanding in API (FastAPI), Distributed System (Celery, Kafka, ActiveMQ), Database (PostgreSQL) and CICD (Ansible, GitLab, ArgoCD)

- Hand-on experience in develop test-driven use case and technical documentation

- Hand-on experience in develop DevOps test pipeline for modern applications architecture (i.e. container, microservices, micro-frontend) and blue-green deployment

- In-depth knowledge and experience in analysing software requirement specification and identifying the required test scenarios

- Experience with containers and orchestration tools such as Kubernetes/OpenShift

Job Overview:

We are seeking an experienced and dynamic Culture and Well-being Specialist to join our team.

The ideal candidate will be a strategic thinker, strong implementer, skilled facilitator and an agile self-starter who thrives in a fast-paced environment.

You will play a key role in designing and implementing group-wide strategies, fostering a strong organizational culture and uplifting the workforces’ well-being.

Key Responsibilities:

• Design and Implement Culture Interventions: Diagnose, design and deliver fit-for-purpose interventions to enable our leaders, managers and employees to demonstrate the desired behaviours

• Drive and manage employee well-being in a holistic approach: Execution of well-being strategy, approach and interventions

• Facilitate Workshops and Webinars: Lead interactive workshops and webinars sessions for employees and leaders.

• Change Management: Support organizational change by developing and implementing strategies to guide employees through transitions, ensuring effective communication, employee engagement, and a smooth adaptation process.

• Project Management: Lead cross-functional projects, ensuring timely completion, stakeholder engagement, and delivery of expected outcomes. Manage project timelines, budgets, and resources.

• Data-Driven Decision Making: Utilize employee feedback, surveys, and performance metrics to assess organizational needs and effectiveness of interventions. Use data to make informed recommendations for continuous improvement.

• Stakeholder Collaboration: Partner with leaders, HR teams, and other stakeholders to align initiatives with business needs and ensure seamless implementation across departments.

Requirements:

• 5+ years of experience in Organizational Development or a related role with a proven track record of delivering successful OD programs and initiatives.

• Project Management Skills: Demonstrated experience in managing cross-functional projects, including the ability to manage multiple priorities, deadlines, and resources effectively.

• Facilitation Skills: Strong workshop and group facilitation experience with the ability to engage diverse audiences, encourage participation, and manage group dynamics.

• Change Management Expertise: Familiarity with change management principles and the ability to guide teams through organizational change effectively.

• Self-Starter: Highly motivated, independent worker with the ability to take initiative and drive projects from concept to completion.

• Growth Mindset: A passion for continuous learning and improvement, with the ability to inspire the same in others.

• Analytical Thinking: Strong ability to analyze data and trends, draw insights, and make informed decisions.

• Excellent Communication Skills: Strong verbal and written communication skills, with the ability to influence and build relationships at all levels of the organization.

• Collaboration: Experience working in cross-functional teams, with the ability to partner with HR, leadership, and other departments to achieve shared goals.

A position is required to support the Consumer Banking Data Governance Team in areas such as Metadata Management & Data Quality Management.

The candidate should have some experience (1-3 years) in Banks / Financial Services, preferably in an Data Management / Data Analyst / Data Engineer role.

The tasks include:

• review and approve metadata data;

• Track quality of metadata submissions;

• Conduct metadata training / knowledge sharing;

• Assist in both periodic & ad-hoc Data Quality profiling;

• Any other tasks assigned by the supervisor.

Requirement:

• Degree / Diploma in Business Studies, Business Analytics, Information Technology, Computing or related disciplines

• Working experience in the financial services or management consulting industry, or strong exposure to Financial Services

• Good understanding of Financial Products & Processes and the data models for these

• Proficiency in SQL is a pre-requisite

• Attention to detail and ability to follow through

• Good communication skills (verbal and written)

• Knowledge of Data Management frameworks like DAMA, DCAM will be an advantage

• Experience with data technologies & languages such as Hadoop, Cloudera Data Platform, Google Cloud / AWS, Python, PySpark, Superset, Teradatawould be particularly relevant and an advantage

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Job Objectives

Application Development & Support – Application Development

Application Development is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products.

The Application Development focus specializes in planning, designing, and developing software systems (e.g., middleware, legacy, mainframe) and applications.

Developers design, code, test, debug, and document program requirements, working with architects, product managers, and end-users in the development and enhancement of applications.

Key Responsibilities

· To support multiple ongoing and upcoming large projects

· To support the team’s suite of applications including

• Enterprise contact centre systems (IVR, CTI, Chat, customized modules)
• Outbound dialling systems
• Email and SMS notification
• IBM MQ, Tomcat and JBoss
• JAVA Programming
• IVR application development

Key Requirements

· Academically qualified in IT related domain – Computer Science/Info Communications/System Analysis/similar

· Sound knowledge of UC applications design/development/testing and support area

· Managed and/or developed applications that leverage Avaya’s appliances for use by Contact Centre

· Relevant experience more than 7years

· Hands-on implementation and application support experience in Avaya Experience Portal, Avaya Proactive Outreach Manager.

· Knowledge on Tetherfi Products will be added advantage

· Experience in working with the following technical platforms / programming languages - Linux, Shell Scripting, SQL Server

· Implementation experience in Avaya Contact Centre Products is a MUST.

· Independent, proactive and self-starter with excellent interpersonal and communication skills.

· Strong analytical and good problem-solving skills.

· Ability to work in a fast-paced and team-oriented environment.

· Must be a team player

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

This role supports HR activities relating to training

1. Deliver solutions on training programs for business and/or support units alongside the HR Learning & Development (HR L&D) team across key markets.

2. Support the day to day training schedules and operations of training classes and preparation for various training activities.

3. Attend to training enquiries arising from employees, HR stakeholders and day-to-day Bank’s Academy operations.

4. Participate in process improvement projects to enhance effectiveness and efficiency of training administration as well as initiatives that involves Bank’s Learning Hub.

5. Support program managers in claims submission for training and skills development subsidies and grants administered by various government agencies.

Preferred Qualifications

1. Good attention to details along with an open and investigative mind-set, able to see issues at both a high-level and in detail

2. Strong analytical and problem solving skills

3. Strong team player with excellent communication, partnering and influencing skill

4. Good organizational skills, able to manage and prioritize multiple tasks

5. Highly motivated self-starter

6. Strong working knowledge of Excel

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Responsibilities

• Manage and drive the z/OS Unix (Mainframe Access Management operations and Audits.

• Drive and operationalize to complete z/OS initiatives like MFA, STIG

• Ability to write scripts/JCL to automate tasks & improve processes

• Manage identity and access management processes, standards and procedures to ensure control effectiveness and service quality

Requirements

· Bachelor’s degree in IT or equivalent. Major in IT security or related areas would be an added advantage.

· At least 5 – 7 years of experience in Mainframe Security (RACF) administration/operations provided by z/OS UNIX system services (USS), CICS, DB2 and WebSphere MQ with hands-on regulatory compliance knowledge.

· Strong understanding of zSecure Admin and zSecure Audit modules.

· Good working knowledge of Access Management lifecycle and process

· Strong hands-on experience in Microsoft Excel

· Experience in banking or financial services institutions preferred

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

- Partner with front office in GFM as a Business Manager to drive solutions, improve procedures/infrastructure for the Variable Capital Company (VCC) business and implement end to end systematically captured workflows. These include pre-trade compliance checks, order management, trading, investment operations, risk management/compliance/oversight, closed-book accounting, or performance measurement & attribution

- Liaise with internal stakeholders and external service providers/brokers for the setup and maintenance of trading accounts and with Fund Administrators and Custodians to

support fund events, asset transfers and month end reporting

- Initiate negotiations and management of external service contracts with vendors to ensure that service level agreements are being met along with instigate RFP’s and due diligence on new vendors/service providers are done periodically per contract end

- Provide secretariat support for VCC related committee meetings including preparation of presentation materials

- Review and work with business and support units to ensure VCC’s compliance with regulatory requirements, including maintenance of registers and records (i.e. for investors and VCC directors)

- Support and coordinate with relevant parties on operational risk reporting, tax/regulatory filings, audit, insurance related matters, etc

- Perform assurance or risk /control related testing (where required)

- Participate in ad-hoc business development projects

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Job Title: Environment Build and Delivery Lead

Key Skills:

Middleware: JBOSS, WebLogic, WebSphere, Apache, Iplanet

Messaging Platforms: WebSphere MQ, Sterling CD, SFTP and API's

Infrastructure: Solaris, Linux, Oracle DB

DevOps Tooling: Jenkins

Scripting / Coding: Shell Scripting, PYTHON, Groovy

Job Objectives

To analyze, design, plan, co-ordinate, create infrastructure required to run the application environments, install middleware and provide BAU support that includes middleware infrastructure build, monitoring, troubleshooting, resolution of all environments related incidents to the application development team.

Key Responsibilities

Candidates are expected to:

• Lead and oversee the environment readiness, review, track and report the overall infra delivery and environment delivery for MPP Program
• Actively manage the dependencies and coordinate with infrastructure and application teams to resolve dependencies.
• Coordinate with Infrastructure Build teams to assign resources (cluster, storage, network) to build MPP Program
• Discuss and finalize the environment strategy and end to end integrated environment approach.
• Perform environment assessment and collate the details in environment inventory covering connections across all applications.
• Co-ordinate with core infrastructure team to ensure readiness of servers / databases, prepare requirement document.
• Drive the low-level design for application middleware infrastructure for critical applications.
• Orchestrating the environment connectivity setup activities with sever build engineers.
• Gathering requirement and setup connectivity file gateway, file store to target migration environments work with internal departments.
• Actively manage the dependencies and coordinate with infrastructure and application teams to resolve dependencies.
• Track and report the migration environment build to program management office and provide daily update on the progress
• Coordinating with application stream leads to review the data refresh requirement for migration environments and plan releasing the end-to-end integrated environment.
• Act as one of the main points of contact for MPP Build delivery coordinating across managed service partner resources and update the status and highlight the risks.
• Manage environments demand management of all other dependent upstream and downstream applications and Environments.
• Define the monitoring requirement and coordinate with monitoring team to implement the container service status and platform specific monitoring.
• Support application specific monitoring and enable platform to support environment planning, assessment, and approach for Troubleshoot server and network related problems.
• Prepare the system and database backup/restore procedures.
• Working experience in application integration platform (MQ, Connect Direct)
• Technical hands-on experience in building application middleware platforms
• Familiar with system and database backup/restore, disaster recovery procedures and Load balancers.
• Troubleshoot Control M job failures and assist in re-run as appropriate.

Key Requirements

The candidate must have 12 - 15 Yrs of working experience in the following areas:-

· Lead and oversee the team, review, track and report the overall infra delivery and environment delivery.

· Unix/Linux administration

· Excellent Middleware platform knowledge (Weblogic, JBOS, MQ & CD)

· Middleware deployment automation

· Working experience in DevOps Tools (Jenkins, Bitbucket)

· Excellent knowledge of MS SQL-Server / Oracle

· Excellent communication and influencing skills