Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Harmony, Heritage Guitars, Teisco, Swee Lee, Dawsons, and Manny’s. Vista Musical Instruments is headquartered in Singapore, with operations in the USA, UK, and APAC, and is a part of Caldecott Music Group.

Established in 1946 and headquartered in Singapore, Swee Lee is South East Asia's leading omni-channel musical instrument and lifestyle retailer and distributor. Committed to community and creativity, the brand's mission is to be the region's trusted house of music and expression. Swee Lee is known for curating immersive experiences at their cafes and Local store concepts, and matching customers with the products and services they need throughout their musical journey. With a legacy rooted in thoughtfulness, resourcefulness, and enthusiasm, Swee Lee embodies a passion for music that resonates across the region. Swee Lee is a part of Vista Musical Instruments and has locations in 5+ countries across South East Asia.

Job Overview:
We are looking for an IT Support Intern (Part-time/Full-time) to assist our team with everyday troubleshooting and configuration tasks. This role involves providing on-site technical support for staff, coordinating device repairs (e.g., Apple Store visits), and addressing routine issues at our retail locations.

Responsibilities:

• Respond to and resolve basic IT issues, including hardware, software, and network troubleshooting.
• Assist with routine tasks such as device reboots, marketing screen troubleshooting, and system configurations.
• Support staff with account setups, password resets, and other common IT needs.
• Bring devices to repair centers and ensure their timely return.
• Maintain IT asset inventory and provide documentation.

Requirements:

• Ability to commit 3-6 months.
• Pursuing a degree in IT, Computer Science, or a related field.
• Familiarity with Windows, Mac, and basic networking concepts.
• Strong problem-solving skills and customer service orientation.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt quickly.

Job Responsibilities

• Ensure the smooth operation of assigned systems, being available for on-call duties and overtime work for emergency handling or urgent needs.
• Perform routine system maintenance and upgrades.
• Efficiently handle user requests and provide excellent customer support to resolve IT-related issues.
• Take responsibility for or assist in project implementation.

Job Requirements

• Possess at least a bachelor's degree in information technology engineering, computer science, applied mathematics and others engineering related.
• Preferred qualifications include relevant certification(s) or work experience in the following areas:

1. 1-year + Cisco network administration experiences; or
2. Cisco certification, like CCNP, CCIE, etc.; or
3. 1-year + IT working experiences in semiconductor factory.

• Possess basic knowledge of Windows/Unix operations.
• Experience in network management or certifications in related fields are preferred, especially Cisco-related experience.
• Demonstrates a positive and aggressive mindset, with the ability to thrive in a high-pressure work environment.

Deliver expert support and comprehensive administration of the Microsoft 365 cloud environment, ensuring a secure and reliable infrastructure.

Key Responsibilities:

• Independently research, design, implement, and manage Microsoft 365 solutions for the organization.
• Oversee the Microsoft 365 environment, maintaining optimal availability, reliability, and performance.
• Continuously monitor system health; review, analyze, and test system performance.
• Conduct annual refresh for hardware, including endpoint devices and network equipment.
• Provide regular updates, perform backups, and restore data as needed.
• Work with internal teams to enhance functionality and improve user experience.
• Facilitate onboarding and offboarding processes for new hires and leavers.
• Document system configurations, processes, and create IT user guides.
• Deliver high-level support, working with internal teams and external vendors to resolve both onsite and offsite issues (including vessel support).
• Travel internationally to support vessel IT systems when vendors are unable to resolve issues remotely.
• Serve as the IT procurement officer, managing vendor relationships with excellent vendor management skills.
• Track and manage billing and subscriptions for SaaS applications and Microsoft 365.
• Maintain an inventory of IT hardware and software assets.
• Perform daily, monthly, and annual IT operational checks.

Requirements:

• Minimum 1 year of experience managing and administering Microsoft 365 environments.
• Over 2 years of experience as L1 support in a mid- to large-sized enterprise.
• Strong skills in customer service, communication, and problem-solving.
• Able to work independently as well as collaboratively in a team.
• Familiarity with networking and firewall configurations is a plus, though not mandatory.

Responsibilitites

• Collaborate with stakeholders to gather requirements, understand and document business needs, business requirements and flows related to the Authority’s public services and application systems;
• Review business rules and service journeys, gathering requirement specifications, engaging stakeholders, creating user journey maps and wireframes, and providing support on updates to the Authority;
• Develop user stories, specifications, acceptance criteria, and create detailed process maps to visualise, understand and streamline current workflows and business processes;
• Review design specifications and project deliverables (e.g. monthly project report, log review for privileged user access, test plan, test reports, application design/ code) to ensure the completeness for the Authority’s acceptance;
• Understand and review source codes from vendor(s) for deployment;
• Support and review on-site acceptance and System Integration Testing (SIT);
• Facilitate and support User Acceptance Test (UAT) and trainings for users;
• Conduct technical review and assessment of End of Support (EOS) upgrade proposals before making recommendations to the Authority;
• Coordinate, facilitate and support any audit to be conducted by the Authority’s appointed auditor(s) on the system;
• Project management and governance, ensuring performance and fulfilment of contractual obligations by the Authority’s appointed contractor managing the collection system.
• Provide maintenance and technical operations support for the Authority’s
• Reviewing impact analysis of all system modifications or new requirements on the functionality, performance, and security of the systems
• Work closely with external parties, ICT providers or government agencies for the operational and maintenance works and new initiatives/enhancements of the Authority’s systems;
• Performing hands-on development as part of exploration of new technologies/products and automation of existing processes;
• Participate and support in incident, troubleshooting, testing and verification of reported issues, incidents and to follow up with the Authority’s appointed contractors, stakeholders and business users to ensure timely escalation where required and completion and closure of the issues or incident; and
• Ensure that the deliveries of the project by the Authority’s appointed contractors are compliant with relevant policies and guidelines and to identify and close any compliance gaps.

Requirement:

• Atleast 3 years of experience in business analysis.
• Bachelor’s degree in Computer Science, Information/ Infocom Technology, or related discipline would be preferred;
• Strong knowledge in application support and maintenance and possesses hands-on’ knowledge and experience in end-to-end Software Development LifeCycle;
• Experience in IT project implementation, specifically on user requirements gathering, IT business analysis, application solutioning, UI/UX design and using automated testing software such as Tricentis TOSCA would be an added advantage;
• Experience in the following would be advantageous:

1. Cloud platform and technology;
2. Application development using Power builder, Java, Delphi or ASP.Net;
3. and
4. Government projects.

• Experience with stakeholder management;
• Have a positive attitude and good interpersonal skills, able to work and communicate effectively with stakeholders to ensure business needs are met; and
• Experience in working under minimal supervision and to demonstrate ability to ensure tasks are well completed and project is on schedule.

Job Scope:

• Support Level 1 & Service tasks
• Ensure customer satisfaction in maintenance and support
• Analyse, Troubleshoot, solve assigned tickets by the Team lead.
• Formalize corrective action plans or local workaround within the SLA
• Solve or escalate the analysis to the Level 2 support
• Communicate regularly to keep the customer informed on the progress
• Maintain components of IT infra and backend, including Hardware and Software
• Replacements of Hardware/Endpoint equipment when faulty.
• Perform site administration activities – Regular health checks on endpoints, Regular restart of services, monthly report submission.
• Perform Preventive maintenance of servers and wide range of endpoint devices.
• Backup and Restore – Database backups, logs housekeeping, Image backup of endpoint, workstation, servers etc.,
• Perform OS Patching, Anti-virus update, security patching.
• Assist in Change/Service request deployment and testing.

EA License No: 96C4864

Reg. No.: R24121728

Responsibilities:

• Manage sales administration and coordination to ensure high customer satisfaction.
• Address customer requests for quotations and product information for new purchases or license/maintenance renewals.
• Process confirmed sales orders.
• Handle customer delivery requests and coordinate with the Operations team.
• Assist with tender requirements and follow-up in liaison with Suppliers and the Technical Solution Team.
• Build strong customer relationships to identify additional business opportunities.
• Perform other administrative tasks as required.

Requirements:

• Minimum 'O' Level with 2 to 3 years of customer service experience, preferably in the Information Technology or IT System Integrator industry.
• Strong customer experience mindset with excellent listening, understanding, and response skills.
• Eager to learn and a team player.

Interested candidates who wish to apply for the advertised position, please click on the apply button

EA License No: 96C4864

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Salary: up to 7.5k

Working hours

• 5 day work week
• 8am to 5.15pm // 8.30am to 5.45pm

Job Description

• Design, develop, and implement IT systems and policies in alignment with business objectives and security standards.
• Adhere to corporate governance frameworks for IT and cybersecurity, and audit requirements.
• Lead a team to provide IT support for club operations.
• Introduce new IT technologies to improve operational efficiency.
• Engage and manage vendors to fulfill Service Level Agreements.
• Plan, manage, and control the IT budget to achieve cost efficiency.
• Ensure the Club Management System (CMS) is consistently operational.

Requirements

• Degree in Computer ENgineering or Microsoft Certified Professional or equivalent
• CISSP, PMP, and MCSE certifications will be added advantage
• At least 3 years of experience in similar capacity
• Ability to manage and synergize team

**Staff transport is provided

Highlight:

• Homeland Security Domain Provider
• Permanent opportunity
• 5 days work week, normal office working hour
• Great career progression
• Fun & friendly environment
• Location: Tampines

Responsibilities:

• Develop and implement recruitment strategies to attract, engage and hire top talent across all levels of the organization.
• Lead, mentor and manage a young recruit team to understand current and future talent needs.
• Collaborate with hiring managers to understand talent needs and provide expert guidance on workforce planning and role requirements to ensure alignment between organizational objectives and recruitment efforts.
• Manage the end-to-end recruitment process, including job posting, sourcing, screening, interviewing, extending offers, on-boarding etc.
• Utilize data-driven insights to analyse recruitment metrics, optimize processes and report on hiring outcomes.
• Build and maintain a strong talent pipeline through proactive sourcing methods, including networking, talent acquisition partners, referrals, social media, recruitment events, recruiters, campus and career fairs etc.
• Oversee and manage the employer branding strategy to enhance the company’s reputation as an employer of choice.
• Ensure compliance with all employment laws and company policies throughout the recruitment process.
• Participate in internal and external audits.
• Stay updated on industry trends and best practices to continuously improve the talent acquisition process.

Requirements:

• Degree In Business, Human Resource Management or equivalent
• Minimal of 5 years of experience in talent acquisition and management
• Technical hiring experience in the IT industry/System-Integrator environment is preferable.
• Strong knowledge of recruitment strategies, sourcing techniques and best practices o Motivated, adaptable and able to deliver under pressure.
• Good communication, negotiation and interpersonal skills to interact and build strong relationship with diverse internal and external stakeholders.
• Analytical mindset with the ability to interpret data and drive decisions o Strong organizational and project management skills.
• Diplomatic, discrete and able to keep confidentiality at all times.

HOW TO APPLY:

Interested applicants, please send your latest resume to [email protected] or click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason of leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Dick Sern (Dick Sern)

EA Personnel Reg No: R22106832

Responsibilities

• Design, develop, implement and coordinate IT system and policy implementation in adherence to business objective, security standard (includes corporate governance framework for IT and cyber-security) and audit requirement
• Lead a team to provide IT supports to business operations and introduce new IT technologies to improve operational efficiency
• Engage and manage vendors on fulfilling Service Level Agreement
• Plan, manage and control IT budget to achieve cost efficiency
• Ensure the Club Management System (CMS) is effectively operational at all times

Requirements

• Degree in Computer Engineering or Microsoft Certified Professional or equivalent
• At least 3 years of experience in similar capacity
• CISSP, PMP and MCSE certifications will be of added advantage
• Ability to manage and synergize team
• East, 5 days, 8:00am to 5:15pm or 8.30am to 5.45pm, pick up from Tanah Merah MRT
• Job Reference: W4RX39

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

Our client is a local company, one of the leading Environmental Services provider. They are looking for a IT Executive to assist their team for the next phase of their business. They are located in West.

Duties of IT Executive:

• Provide support for on-site and remote end-users to resolve IT-related issues, including hardware, software, and network troubleshooting on notebooks, desktops, and related peripherals.
• Conduct installations, system migrations, and problem-solving for various systems.
• Troubleshoot desktop-related issues effectively.
• Maintain and support servers, databases, and IT infrastructure, including performing configuration upgrades.

Requirements:

• Minimum 1 year IT back end support experience
• Minimum ITE/Diploma in Information Technology
• Comfortable to work in fast-paced environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

About the client

They are one of the largest key wealth management providers in the region. Their Asia footprint covers major cities in the region including booking centres in Hong Kong and Singapore, offices in Shanghai, Mumbai and other key cities in India.

KEY FEATURES OF THE POSITION

IT Risk Management

• Maintain the central risk register for Asia
• Support and assist risk owners to develop risk mitigation/remediation strategies for High, Medium and Low risk items
• Maintain oversight of risks mitigation / remediation plans of High, Medium and Low risk items
• Work closely with IT Project Managers to identify, mitigate and treat residual risks arising from projects
• Collaborate with Information Security function to support implementation and/or mitigation of Cyber risks
• Prepare risk reporting materials to be presented at IT Risk Management Forum and Operational Risk Committees
• Perform internal control validations and highlight exceptions for remediation
• Track, monitor and report on status of controls
• Provide IT risk awareness trainings
• Support IT teams in responding to external and internal audit queries.
• Review audit reports and provide audit responses
• Track audit remediation plans to ensure timely and proper closure of IT audit points

KEY FEATURES and accountabilities

Client Management (internal & external)

• Various IT functions, both regionally and globally
• Operational risk (CRO)
• Local Legal and Compliance functions

Business Management

• Key local stakeholders include IT Service Owners, IT Infrastructure, IT Application Managers, IT Architecture and Project Managers
• CRO functions including Business Operational Risk, Information Security and Compliance functions
• Global functions IT Risk Management , Information Security
• Establish strong relationship with key stakeholders

SKILLS REQUIREMENTS

Professional and Technical

• 7 to 9 years of experience, in the areas of Information Technology, Risk Governance or Control, Security or Audit related functions
• Banking experience, preferably in Wealth Management. Sound understanding of various business functions
• Strong technical skills. Experience in IT delivery or implementation and having a good understanding system design is a plus
• Independent worker, team player
• Preferred certification: CISSP, CISA

Job Purpose:

Responsible for maintenance of IT infrastructure. Coordinate and implement new systems to expand existing infrastructure

Job Responsibilities:

1) Provide IT and network support including system installation, configuration, upgrading and

2) Manage computer networks and related computing environments on systems software, applications software, hardware, and configurations.

3) Provide daily support to user and operation system platform.

4) Documentation of all the IT assets, user information, phone lines, data lines and software licenses and maintenance.

5) Protect data, software, and hardware by coordinating, planning and implementing network security measure.

6) Troubleshoot, diagnose and resolve hardware, software and network problems.

7) Managing of IT assets and assists in decision making on acquiring IT assets.

8) Setting up all the IT requirements which includes PC, Copier Machines, required software and the applications pertaining to the respective department.

9) Email configuration – creating email IDs for the new staffs, taking backup of the outlook files, adding additional email accounts in accordance to internal procedure.

10) Monitor server infrastructure and application full data and system backup, load balancing web server

11) Explores, installs, maintains and constantly monitors the F&B POS system and booking system including the mobile app features to ensure operations are at its optimal level.

12) Assists the IT Manager in the implementation of any new system and technology that will improve work processes and member experience.

13) Assist the IT Manager in overseeing operation in his absence to ensure immediate attention is provided.

14) Others:

· Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.

· Not engage in any unsafe or negligent act that may endanger yourself or others working around you.

· Use personal protective equipment provided to you to ensure your safety while working. You must not tamper with or misuse the equipment.

15) Any other ad-hoc assignments assigned by the Management.

Requirements

· Minimum Diploma

· Graduates with no working experience are welcome to apply

· Knowledge of best practices in IT administration and system security

· Good interpersonal and communications skills

· Ability to listen and active problem-solving skills

· Ability to identify issues, recommend and implement strategies to resolve problems and manage issues effectively

Our client is a global US MNC in the IT industry. Due to business needs, they are now recruiting a Logistics Coordinator be part of their Logistics Team for ongoing transformation projects.

Duties of Logistics Coordinator:

• Assist with daily warehouse operations, including picking, packing, and stock management.
• Maintain high accuracy in receiving, picking, and Warehouse Management System (e.g., SAP) processes.
• Monitor and respond to emails and handle general inquiries efficiently.
• Sort and organize inventory in line with established procedures.
• Provide administrative support, including document filing, scanning, and retrieval (e.g., PODs, invoices).
• Conduct regular stock-taking and cycle counting as assigned.
• Ensure punctuality and commitment, including availability for overtime when needed.
• Perform other tasks as directed by supervisors.

Requirements:

• Relevant experience
• Physically fit to carry loads up to 20kg

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Functions:

• Collaborate with development teams to design, build, and maintain the Micro SaaS (Microservices as a Service)/LaaS (Logistic as a Service)/WMS (Warehouse Management System) website and its underlying platform components.
• Analyze and optimize web application performance to enhance overall user experience.
• Manage and maintain large-scale data suites on overseas cloud platforms, ensuring the stability and efficiency of data platforms and services.
• Monitor cloud resources, manage costs, and implement optimization strategies.
• Automating operations, performance tuning, troubleshooting and incident response, and cloud platform management

Education and Experience:

• Bachelor’s degree in computer science-related technical discipline, or equivalent practical experience; with minimal 2 years of working experience in Internet industry
• Proficiency in Java or TypeScript (Angular) for software development.
• Experience with K8S, Docker, SQL Server, MySQL, Redis, RocketMQ, and similar technologies.
• Familiarity with DevOps, SRE, and Scrum methodologies are plus.
• Experience in managing cloud platforms like Azure, AWS, or GCP.

Knowledge, Skills and Abilities

• Self-motivated, a good team player, and continuous improvement attitude
• Ability to read & communicate in Mandarin and English
• Good analytical and trouble-shooting skills.
• Effective communication skills and interpersonal skills.

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
• Generating sign ins for new hires during the onboarding process
• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analysing data to diagnose problems with computer systems
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed
• Enable faster and smarter business processes and employee productivity
• Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, and Google Workspace
• Train employees in using software and hardware, and provide technical support when needed

Responsibilities:

· Plan, coordinate and oversee the installation and maintenance of internal systems of hardware, software and networks.

· Implement and manage security protocols, including access controls, backups and firewalls.

· Monitor, troubleshoot IT systems, including security system and networking.

· Manage servers, email systems, CCTV, HR system and others.

· Set up user accounts and PC workstations, Apps etc.

· Ensure the efficiency and reliability of IT infrastructure.

· Support web development and maintain Company portals.

· Maintain and support the Dynamics NAV ERP system.

· Conduct programming and develop Apps to support business operation.

· Provide IT support to internal and external users as needed.

· Maintain all IT related documentation and policies up to date.

· Perform other tasks as required.

Requirements:

· Minimum Diploma in IT, Computer Engineering, or a related field.

· At least 2 to 3 years of programming experience.

· Knowledge of system security, networking and database management.

· Good programming skills, with app development experience is a plus.

· Familiarity with access control, CCTV, and alarm systems is an advantage.

· Highly adaptable with a fast-learning ability.

· Open to young professionals and fresh graduates, eager to learn and grow.

Working Hours: 8am to 5.30pm (Monday to Friday)

Work Locagtion: 5 Jalan Tepong

(Transportation is provided, pick-up at Lakeside MRT station)

• Company: Car parts Manufacturer (Japanese MNC)
• Location: Kent Ridge (Nearest MRT Station)
• Hybrid and flexi work structure

Job Description:

Our client, a well-known Japanese car parts manufacturer, has started looking for an Assistant Manager.

They are looking for a competitive, reliable and trustworthy Assistant Manager to help them expand their business activities across the region. The ideal candidate embraces a culture of continuous learning, possesses experience in IT-related business environments, and has the ability to collaborate with partners to create effective solutions for our users. They value a positive mindset, open communication, teamwork, a can-do attitude, and a strong customer-first approach.

Key Responsibilities:

• Excellent technical knowledge and proven ability to develop technical solutions and proposals, along with strong problem-solving skills to provide comprehensive solutions to align with customer requirements
• Able to conduct technical demonstrations and proof-of-concepts to showcase security features and benefits to potential customers
• Able to train customers and internal teams on various technologies and best practices
• Strong understanding of various AutoID products, features, and capabilities
• Work closely with sales team to identify sales opportunity while providing full presales assistance to close deals

Job Requirements:

• Diploma/Degree in Computer Science, Engineering, or related field
• Minimum 5 years of experience in presales engineering or technical sales, preferably within AutoID or security industry
• Familiar with industry standards, regulations, and best practices related to Auto ID or security systems
• Programming experience in .Net Core, C# and Python
• Experienced in providing product demos for technical presentations for prospective clients
• Able to support presales site activities, preliminary site visit, coordinating trial supports / preparations

Interested applicants please apply directly for further shortlisting review.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Jeffrey Koh Kok Ann

EA Registration No: R1770345

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246

EA License No:90C4069

Responsibilities:

• Log customer interactions and create support tickets to track issue resolution.
• Escalate unresolved or complex issues to higher-level support teams when necessary.
• Efficiently research, gather, organize, and share information in a timely manner.
• Prepare documents like correspondence, memos, reports, and other written materials.
• Utilize Microsoft Office Suite (Word, Excel, PowerPoint) to create documents and materials.
• Follow established procedures to track and ensure project completion.
• Coordinate service delivery during the operational phase.
• Support invoice creation and timely processing.
• Maintain accurate and up-to-date files and records in accordance with team standards.
• Assist Business Analysts with data quality issues and reporting.
• Provide administrative support to other departments or CUPPS operations as needed.
• Timely completion of daily paperwork and projects.
• Manage and maintain office supplies and equipment.
• Collate, update, and monitor operational support maintenance renewal contracts.
• Participate and support operations, and undertake other assigned duties.

To apply, please visit www.gmprecruit.com and search for Job Reference: 25005

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

Responsibilities:

• Demonstrate proficient knowledge in cabling installation.
• Independently deploy resources and manage site operations.
• Respond promptly to service calls to resolve faults.
• Ensure timely delivery and completion of service and maintenance tasks.
• Provide basic IT networking assistance and support.

Requirements:

• Possess a valid Class 3 Driving License.
• Hands-on and eager to learn new skills.
• Previous experience in IT networking and cabling installations preferred.

Interested candidates who wish to apply for the advertised position, please click on the apply button

EA License No: 96C4864

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Sephora Asia is looking for an IT Business Partner to successfully manage the suite of tech capabilities across two Commercial functions - Asia Merchandising and Loyalty Marketing. We are looking for a highly motivated strategic thinker and an excellent collaborator who can partnership and influence stakeholders across Asia (including Great China and SEA) in transforming the organization with cutting edge technologies in a high paced environment.

The IT Business Partner for the Merchandising and Loyalty Marketing functions plays a critical role in aligning business strategies with technology solutions. This role requires close collaboration with commercial teams to understand their goals, pain points, and strategic priorities.

The IT Business Partner will be responsible for developing business cases together with commercial owners and identifying value realization through KPIs and metrics, tracking adoption rates to ensure solutions deliver measurable business value. The ideal candidate will prioritize business backlogs, ensure timely delivery of impactful solutions, and act as a trusted advisor between the business and technical teams to optimize performance.

The role will be based in Singapore, and ad hoc travel may be required to Shanghai.

Key Responsibilities:

• Establish strong business partnerships with Merchandising and Loyalty Marketing functions to deliver technology solutions that drive measurable business value
• Collaborate cross-functionally to understand business objectives, pain points, and priorities, translating them into clear, actionable requirements for technical solution teams
• Develop business cases and define value realization frameworks (KPIs, metrics) to ensure ROI and successful adoption of technology solutions
• Prioritize product roadmaps based on business objectives and planning budget to ensure backlog items deliver the highest business return in the shortest time
• Facilitate decision-making processes by managing trade-offs and defining acceptance criteria in partnership with technical teams and business stakeholders
• Oversee the governance and tracking of project and product progress, including adoption metrics and change management, ensuring successful delivery and alignment with business goals
• Lead and foster collaboration with internal and external stakeholders, including third-party vendors, to ensure alignment and successful execution of IT initiatives
• Support the development of RFPs and business cases, ensuring alignment with financial goals and business priorities
• Participate in Change Boards and decision-making processes where required when releasing product updates and changes to the business
• Strengthen the IT Business Partner team by contributing to processes, standards, and governance, and mentoring team members to enhance their business acumen and technical understanding

We would love to hear from you if you have ...

• Minimum 8 years of relevant experience in technology or delivery management, with proven experience in managing enterprise-level applications and experience working on enterprise transformation projects is preferred
• Business key stakeholder management: building effective partnerships with internal stakeholders, and ensuring alignment between business and technical teams. Demonstrate ability to deliver measurable business value through the successful implementation of IT initiatives
• Cross-Functional Leadership: Strong capability to lead cross-functional teams without direct line management, ensuring high-quality delivery within tight deadlines
• Industry and Domain Knowledge: Solid understanding of retail or luxury fashion, particularly within Merchandising or Loyalty Marketing domains technologies and familiar with SAP retail solution is ideal
• Vendor management: Strong skills in managing third-party vendors and their teams
• Problem-Solving & Strategic Thinking: Strong problem-solving abilities, attention to detail, and strategic thinking skills, with a focus on delivering outcomes that align with business objectives
• Technological Expertise: Experience working with Atlassian tools such as Jira, Jira Align, and Confluence, with a preference for those familiar with emerging technologies and product development trends

Job Title: IT Operations Specialist

Job Description:

We are seeking an IT Operations Specialist with a diverse skill set encompassing basic network administration, Linux expertise, data center management, IT helpdesk support, knowledge of business continuity practices, familiarity with trading product setups, and a basic understanding of cybersecurity principles.

Responsibilities:

1. Basic Network Administration:

· Configure, maintain and troubleshoot network devices.

· Ensure network security protocols and procedures are implemented.

· Perform network monitoring and analysis.

2. Linux Hands-On:

· Manage Linux-based systems, including installation, configuration, and maintenance.

· Troubleshoot Linux server and application issues.

· Implement security measures and updates on Linux systems.

3. Data Centre Hands-On:

· Oversee the physical and virtual infrastructure of data center facilities.

· Ensure proper functioning of servers, storage systems, and networking equipment.

· Perform routine maintenance tasks and coordinate with vendors for repairs.

4. IT Helpdesk:

· Provide technical support to end-users, resolving hardware and software issues.

· Respond promptly to support tickets and inquiries, ensuring high levels of customer satisfaction.

· Document troubleshooting steps and solutions for future reference.

5. Business Continuity Knowledge:

· Develop and maintain business continuity plans and procedures.

· Coordinate with stakeholders to ensure effective disaster recovery strategies are in place.

· Conduct regular tests and drills to evaluate the effectiveness of business continuity measures.

6. Basic Trading Product Setup:

· Assist in setting up trading products, including product mapping and trading connectivity.

· Collaborate with trading teams to ensure smooth integration of trading systems.

· Troubleshoot trading-related issues and liaise with vendors as necessary.

7. Cybersecurity Focus:

· Implement cybersecurity measures to protect systems and data from unauthorized access, data breaches, and cyber-attacks.

· Conduct regular security assessments and audits to identify vulnerabilities and risks.

· Develop and enforce security policies, procedures, and best practices.

· Respond to security incidents, conduct forensic investigations, and implement remediation measures.

Qualifications:

· Diploma / Bachelor’s degree in Computer Science, Information Technology, or related field.

· CCNA certification or equivalent experience in network administration.

· Proficiency in Linux system administration, including shell scripting.

· Hands-on experience with data center operations and infrastructure.

· Prior experience in IT helpdesk support roles.

· Knowledge of business continuity planning and disaster recovery principles.

· Familiarity with trading systems and basic trading product setups is a plus.

· Strong understanding of cybersecurity principles and practices.

· Relevant certifications such as CompTIA Security+, ITIL are desirable.

· Strong problem-solving skills and ability to work under pressure.

· Excellent communication and interpersonal skills.

· Able to communicate in English and Chinese due to frequent interactions with China HQ and Chinese-speaking clients

If you find that you align with the requirements of this position and you are interested in the opportunity, please submit your CV to [email protected].

▪ To assist in coordination and logistics management of:
o Client device delivery
o Client device staging and image distribution
o Client device deployment & OS upgrade scheduling
o Client device acceptance
o Submission of Declaration Form & billing (if any)
o Support Project Manager on administrative matters (eg. Purchase etc.)
▪ Track and compile project report regularly.
▪ Update assets records of client devices handled by project team.
▪ Work with project team in ensuring that the client devices’ inventory records are updated & accurate
▪ Work with project team to handover the client devices for O&S
▪ Monitor, track & review the Project migration output and key project progress milestone.
▪ Submit the progress reports to Manager

Job Description:

• Serve as the first point of contact for IT support within the company, addressing technical issues and queries.
• Install, configure, and maintain hardware, software, and network systems.
• Monitor IT infrastructure, ensuring seamless operations of computer systems and networks.
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
• Support IT requirements for manufacturing systems, ensuring minimal downtime.
• Document IT processes, incidents, and resolutions for future reference.
• Assist with maintaining cybersecurity protocols and data backups.
• Provide basic training and guidance to employees on IT systems and tools.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, or any related field.
• Basic knowledge of hardware, software, and networking fundamentals.
• Familiarity with troubleshooting tools and IT service management practices.
• Knowledge of basic IT support tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.

Job Scope and Responsibilities

• Developing, enhancing, deploying, supporting and maintaining of the new or existing system based on the end-user/business users’ requirement
• Responsible for daily system support
• Coordinating of internal resources and external vendors for regional business process enhancement
• Preparing of system documentations such as Functional Specification, Users’ Guide
• Conducting of end-users trainings
• Managing Database Server (creation, scheme design, setup, administration, migration, configuration, performance tuning, etc.)
• Providing ERP functional and programming support and troubleshoot for subsidiaries in region
• Undertaking any other assigned duties

Requirements

• Degree or Diploma in Computer Science, Information Technology, or Computer Engineering
• Experience in software development or ERP support preferred
• Knowledge of OOP/OOA/OOD (Object Oriented Programming, Analysis, Design)
• Knowledge in Order Management, Purpose Order, Inventory Control, Production Control and Scheduling
• Experience in supporting ERP running on IBM AS/400 and/or RPG & CL Programming skills will be added advantage
• Experience in ERP applications in the Manufacturing/Distributions Sector preferred
• Intermediate Microsoft Office skills required
• Possess strong desire to learn and a keen interest on the latest software technology trends
• Strong organizational, multi-tasking, decision-making and problem-solving abilities
• Time management skills and the ability to multi-tasking are essential
• Ability to work independently and as a team