YOUR IMPACT _________                  

The Regional Assistant Retail Education Manager plays a key role in driving and animating the Makeup category, digital and client experience education strategy in Travel Retail Asia Pacific (TR APAC). As the subject matter expert in Makeup, you will be an integral part of the regional training team to adapt and create content for estimate population of 700 Beauty Consultants across 250 doors in the APAC region. You will lead the Makeup specialist development plan and build a community of passionate Dior Color Stylists and Makeup Artists.

With responsibility to support transversal projects within digital learning, you will manage makeup e-modules and drive BC engagement within this digital learning community. Together with the education and marketing team, you will collaborate to organize events such as BC seminars, Train-the-Trainers (TTT) and other engagement activities.

Reporting to the Regional Senior Retail Education Manager, you will also work closely with the Training Managers to support their training content needs, and with the Regional Marketing team to refine retail tools, services and exciting experiences for our customers.

YOUR MISSION _________

MAKEUP CATEGORY TRAINING

• Be the voice of Travel Retail APAC for Makeup Education
• Adapt and transmit centrally-created Makeup training modules and tools for TR APAC, collaborating with Regional Makeup Marketing and each market’s Training Managers (TM) on needs and strategy. 
• Deliver Train-the-trainer to TMs on key makeup modules including novelties, integration, professionalization, and specialization level.
• Closely follow global and regional Makeup trends, transmitting them to the field team through creation of digital content and videos.
• Work closely with the Digital Training project team to digitalize makeup modules.
• Together with the Regional Training team, produce Generic Staff 3-axis training modules and tools.
• Work with vendors to translate and proof-read Makeup training content developed by Central and/or Regional.
• Collect feedback to continuously improve quality of materials to address the markets’ needs, provide advice for category and trade marketing and business development teams on services. 
• Plan Makeup learning calendar and maintain Makeup modules library, ensuring that all content is available in a timely manner to support launch calendar and Makeup curriculum.

• Adapt Makeup services according to the region’s needs and implement in timely manner (with launches, new openings etc.) 

MAKEUP SPECIALISTS’ DEVELOPMENT AND COMMUNITY ENGAGEMENT

• Plan and rollout yearly Makeup Specialist certifications with every market.
• Build field team’s passion in Makeup, identify and develop Makeup Specialists (Color Stylists & Makeup Artists).
• Build field team’s makeup expertise, makeup demonstration and application, and selling skills through seminars/ webinars, digital and/or physical.
• Maintain frequent communication with Makeup community via the digital training app, share relevant retail information and social media buzz updates. 
• Work closely with markets to consolidate and share key insights on Chinese and Local consumer trends and selling approach.

• Forecasting of grooming products and gifts for Makeup specialists & BCs and ensure timely order for on-counter date.

• Support the Senior Retail Education Manager with budget updates on tools, grooming and gifting expenses.

MAKEUP SERVICES AND TOOLS

• Lead the implementation of Makeup services, adapted to the format of market’s needs, from on-counter to animations/VIP events.
• Ensure a consistent standard of makeup service excellence across key boutiques, with expert consultations, artistry skills and cross-selling capabilities.
• Train-the-trainer on Makeup Retail tools (Lip Tool etc.) and Makeup services (consultation, pampering, masterclasses).
• Responsible for the update of Makeup Retail Tools for the POS
• Collect feedback and provide advice for makeup category marketing and business development teams on retail tools and services. 

PLAN MAKEUP LEARNING CALENDAR AND MAINTAIN MAKEUP MODULES LIBRARY

• Provide a clear roadmap of the learning support provided and required from various stakeholders.
• To download the centrally-created modules into the regional SharePoint folders, releasing the adapted content in a timely manner to ensure ample support for launches, and maintaining an organized library of modules for trainers.

BC SEMINAR / SPECIALIST SEMINAR / GOLDEN STAR NOMINEES

• Be a key member of the organizing committee of regional key events.
• Design, plan and organize the workshops and activities for makeup category.
• Collaborate with forecast team to ensure the supply of gifts and product testers.
• Where needed, to support the project manager of the Seminar/Event.

ADMINISTRATIVE AND OPERATIONAL SUPPORT

• Create, Manage and Monitor all Training Packages on InDior App for all categories (Forecasting Tool)
• Collaborate with Regional and Market Trainers on each FM Run to forecast quantity allocation for training gifts, grooming kit, uniforms and couture gifts.
• Track market consumption as per forecast to ensure minimal wastage.
• Liase with supply team on item availability and cascade info to market to ensure timely delivery.
• Support in uniform & grooming plan.
• Support in the financial processing of quotations, POs, invoices and updating of budget expenses.

KEY ROLES AND RESPONSIBILITIES

• Establish / optimize infrastructure design and enhance existing processes to meet business goals

• Plan and coordinate the functions of Infrastructure, Network and EUC

• Identify customer and operational needs of multiple on-premises and cloud-based solutions, serving as a subject-matter expert and trusted source to management, supervising and evaluating the performance of assigned staff

• Oversee and deliver reliable IT infrastructure, Network, and EUC operations with established metrics, KPIs and SLOs

• Maintain and evaluate Lifecycle management of infrastructure hardware

• Deliver operational excellence and infrastructure best practices for both on-prem and Azure setup

• Identify hardware, software, external service cost estimates, and resource requirements to meet assigned project scopes and objectives.

• Works closely with internal users, partners to proactively manage all Infrastructure, Network and EUC topics and requests

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Computer Science or Computer Studies or Information Technology or related discipline

• Strong knowledge of hardware and networking

• Minimum 8 years experience

• Ability to work in a team as well as independently

• Ability to communicate across different functions and levels of audiences

• Effective at acquiring an understanding of a problem or situation, with good problem-solving skill.

• Fundamental Cybersecurity knowledge on perimeter defense

• Knowledge in OT setup is an advantage

• Knowledge in architectural and construction industry is an advantage

PREFERRED SKILLS & CHARACTERISTICS

• Independent worker with initiatives, positive attitude and team player

• Good analytical skills and attention to details

• Good verbal and written communication

Infrastructure Engineer

· A minimum of 5 years of experience in Banking Infrastructure environment.

· Monitor the health of the Linux, Windows, AIX, VMware servers through both automated and manual processes.

· Perform server hardware maintenance and upgrades.

· Timely action to resolve or escalate to the next level for investigation.

· Great knowledge in handling incident, change management process.

· Install, configure, and maintain servers in a Linux, Windows environment.

· Maintain documentation for procedures, configurations, and programs.

· Good knowledge of the fundamentals of VMware ESX and related technologies.

· Excellent communication and collaboration skills.

· Great organizational, time management, and problem-solving skills.

· Availability to resolve urgent environment problems outside of business hours.

· 24/7 support required to handle BAU Operations.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

IT Business Analyst - {Payments Systems) - Bank

We are seeking a highly motivated candidate for the position of IT Business Analyst within Information Technology Department under Asian Systems Office.

The successful candidate will be part of a growing dynamic regional team that in charge of Regional Payment System.

This is a critical system that processes all the domestic payments received from our corporate customers in this region.

You will be expected to play an important role in ensuring good quality, timely delivery of the system solutions.

Job Responsibilities:

• Conducts requirements analysis and collaborate with business units to elicit and review business requirements
• Work with cross functional teams to analyse and define the integration requirements between different systems, highlighting any dependencies and impacts
• Responsible to analyse and define detailed functional and non-functional requirements based on the business requirements
• Monitor and manage risks/issues related to the requirements and scope creep
• Work with offshore test team to translate requirements to test scenarios and test cases. Validates test result to ensure the fixes are tested correctly before rolling out to production.
• Clarify test findings escalated by test team and classify the findings accordingly (either as a defect or change request)
• Liaise with the relevant teams including vendors to investigate reported issues/problem, identify root cause/impact, implement workaround and fixes to resolve issue.
• Manage the outstanding defects/change requests, prioritize with business units and plan for the fix or implementation.
• Provide L3 production incident analysis, resolving, handle user queries and change requests.
• Maintain up to date knowledge based or documents related to application features and processes (subject matter expertise)

Job Requirements:

· Bachelor’s Degree in Computer Science, Information Systems, or other related field

• 7+ Years of experience with specialization on Payments implementations, with exposure to methodologies and frameworks for business analysis

· Experience in Payment & Settlement systems with strong domain knowledge of Asia Pacific payment systems (e.g. RTGS, NEFT, ACH, CITAD, G3 Fast, Payroll etc.)

· Excellent Knowledge of ISO20022 payment standard and SWIFT messages

• Experience with TCS Bancs Payments product preferred

· Familiar with project management fundamentals and change management processes

• Excellent analytical, troubleshooting and problem solving skills
• Strong verbal and written communication skills
• Excellent interpersonal and negotiation skills
• Strong planning, organizational and time management skills
• Self-motivated and possess drive, and ability to work independently and a good team player
• Experience in software development lifecycle (SDLC) and exposure to Agile methodology
• Knowledge in Java/J2EE platform, Oracle DB, SQL, Unix/Linux, IBM WAS (would be a plus)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

ALM Risk Business Analyst

1. Responsibilities

1.1. Gather, collate, and analyze requirements from business users and provide clear functional specifications for enhancements to ALM Risk Systems.

1.2. Perform impact analysis of enhancement requests on existing processes.

1.3. Design solutions that are sound, adequate, and forward-looking to address ALM business requirements.

1.4. Plan, schedule, and executes to deliverable objectives from initiation till successful implementation within agreed timelines.

1.5. Devise comprehensive test plans (including test scenarios and test cases) to test IT deliverables.

1.6. Perform User Acceptance Testing, Regression Testing, Simulation Testing and Live verifications to ensure system deliveries meet requirements objectives.

1.7. Formulate a Roadmap for ALM Risk Systems that continually addresses existing and potential business needs.

1.8. Provide functional support to business users and co-manage ALM Risk System production issues with technology partners.

2. Requirements

2.1. Degree in Banking, Financial Engineering, Computer Science, or any other related quantitative discipline with about 1 to 5 years’ relevant experience in business analysis area

2.2. Understanding and experience in ALM Risk, including Liquidity Risk and Interest Rate Risk, specifically LCR, NSFR, MCO, IRRBB is preferred.

2.3. Prior experience in implementing or managing an ALM Risk System would be an advantage.

2.4. Prior business analysis experience of interfacing between IT Teams and end Users and translating / documenting business requirements into documents that can be used by IT Teams for development of systems solutions.

2.5. Knowledge of machine learning and AI usage would be useful.

2.6. Proficient in SQL and Excel

2.7. Strong inter-personal, communication, presentation, analytical and problem-solving skills

2.8. Accountable and self-starter

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

We are seeking a highly skilled and motivated Operations/ Aftersales Manager to oversee the operational and aftersales functions of our vehicle leasing business. The ideal candidate will have extensive experience in motor repair, claims management, and customer service. This role is crucial for ensuring operational efficiency, high-quality vehicle maintenance, and exceptional aftersales support.

Job Responsibilities & Duties

Oversee day-to-day operations of the vehicle leasing department.

2) Ensure efficient allocation and utilization of the vehicle fleet.

3) Manage all aspects of aftersales services, including maintenance, repairs, and customer support which includes complaints and feedback.

4) Develop and implement aftersales strategies to improve customer satisfaction and retention.

5) Oversee and manage the vehicle repair process, ensuring timely, cost effective and high-quality repairs.

6) Liaise with insurance brokers, companies and repair workshops to expedite claim settlements.

7) Conduct regular training sessions to enhance team skills and knowledge.

8) Monitor team performance and implement improvement plans as necessary.

9) Prepare and present regular reports on operations and aftersales performance.

10) Analyze data to identify trends, areas for improvement and develop/ implement action plans based on analysis to drive continuous improvement.

11) Any other duties as assigned.

Job Requirements.

• Bachelor's degree in Business Administration, Automotive Engineering, or a related field.
• Minimum of 5 years of experience in operations and aftersales management within the automotive or vehicle leasing industry
• Extensive experience in motor repair and claims management.
• In-depth knowledge of vehicle maintenance and repair processes.
• Strong understanding of insurance claims processes and procedures.
• Proficiency in using fleet management software and Microsoft Office Suite.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Exceptional communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High level of organizational and time management skills.
• Ability to build and maintain strong relationships with stakeholders.

1. Basic knowledge or understanding in Credit Card and Card Rewards processing.

2. Meticulous, with an eye for detail, and able to work in a fast-paced environment to support user request and testing.

3. Efficient planning skills and an ability to adhere to deadlines.

4. Help to liaise with technology partners on solution, delivery timeline and User Acceptance Test (UAT) environment readiness.

5. Create UAT test plan, test scope, test script and data, setup Rewards Campaigns in UAT and to perform end-to-end user acceptance testing.

6. Document test results and provide test artifacts in structure format for review and walkthrough with stakeholders.

7. Able to Manage UAT progress, provide timely UAT status reporting, highlight and report issues earlier, monitor issues with timely resolution, and to update business teams and key stakeholders.

8. Collaborate with technology partners, business teams and operation teams on system implementation, including the preparation of instructions/parameter forms to parameter team for Rewards Campaigns setup.

9. Arrange with business teams and stakeholders for live verification.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Handles the day-to-day operational work - processing account closures, Earmark / Signal status, Transactions posting and follow up with the respective parties, if necessary, and ensures that service standards are met.

1) Prepare/Update PRMs & SOPs timely

2) Archival & Retrieval of documents

3) Support UAT/LV on system/workflow enhancement.

4) Perform FATCA/CRS processing activities

5) Enrolment & De-enrolment of e-statements

6) Sorting of mails

7) Processing of returned cards (ATM/Debit/Credit)

8) Processing of returned mails (Individual & Corporate)

9) Support Team Manager/Leader on project/initiatives & process improvements.

10) Meet turn-around times / service levels at all times

11) Complete adhoc assignments/tasks assigned within timeline

12) Any other duties that may be assigned by Team Lead or Team Manager

13) Perform call back verification to customers for static data updates

14) Handling of failed notifications

15) Prepare Powerpoint slides as and when required

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Functional/System Analyst – Cash Management Systems

Job Description:

We are seeking a highly motivated candidate for the position of Functional/Systems Analyst within Informations Technology Department.

The successful candidate will be part of a growing dynamic regional team that in charge of Cash Management System.

This is a critical system that processes all the domestic payments received from our corporate customers in this region. You will be expected to play an important role in ensuring good quality, timely delivery of the system solutions.

Responsibilities:

· Gather, analyse user business process and requirements; verify & validate the requirements and ensure the requirements are document into functional and non- functional specification.

· Work with cross functional teams to analyse and define the integration requirements between modules and interfaces with other systems.

· Perform requirement traceability, identify out of scope requirements and escalate scope creep; review, identify and resolve conflicting, incomplete and inaccurate requirements.

· Deeply review and evaluate IA (Impact Analysis), functional, technical design and specification prepared by vendors from business and technical point of view.

· Review, verify & validate fixes are tested correctly before rolling out to production.

· Track and resolve all reported defects to closure, analyse and identify root cause and ensure fixes are done and tested before implementation

· Provide post implementation support including production support, user query and change request.

· Liaise with internal team and vendor to investigate reported issues/problem, identify root cause/impact, implement workaround and fixes to resolve issue.

· Support enhancement releases, testing and implementation.

Requirements:

· Experience in Cash management and Payment domain (e.g. RTGS, G3 FAST, SWIFT standards or ISO 20022, etc.)

· Proficient in gathering and analysing Business Requirement, Technical & Functional Specification Design documentation, test case design.

· Knowledge of all phases of IT system development and implementation life cycle

· Knowledge in J2EE, Oracle, SQL, Unix/Linux, Web application development, IBM MQ is preferred.

· Strong and patient analytical and problem solving skills

· Good inter-personnel and communication skills across a wide range of people

· Self-motivated and possess drive, and ability to work independently and a good team player

· Experienced in working with different teams on medium to complex regional channel systems will be an advantage.

· Project management skills is preferred.

· Self-motivated and possess drive, and ability to work independently and a good team player

· At least 5- 6 years of experience

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

The technology Department enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In Group Technology department, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

1. Perform technical verification checks on customers’ income documents to process customers’ unsecured facilities creation or maintenance in Bank’s operating systems

2. Toggle between different systems to perform pre-processing and data entries for customer’s unsecured facilities creation

3. Lead/Participate the team in providing ideas/initiatives in digitalization of processes and automation improvement

4. Identify operational risks and implement measures to address/mitigate the risk

5. Ensure all requests are processed within specified Service standards – timely and accurately

6. Manage operational issues and provide timely escalations to management team

7. Review & update system reports on daily, weekly, and monthly basis

8. Challenge status quo and execute changes in an effective manner

9. Data-driven and structured in using data to perform analyses

10. Provide insights through data visualization and presentations to deliver productivity gains – identifying root cause and problem statements to solutions

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

We are looking for an experienced and inspirational Creative Content professional who is passionate about creative and fashion culture. You will play a key role in driving the brand’s identity and creative output across various channels, including but not limited to advertising, marketing, digital, editorial, events/pop-ups/activations, and CRM. You’ll work closely with marketing and creative content leads to create effective and engaging work across all platforms.

RESPONSIBILITIES

• Drive innovative creative ideation and execution for the brand’s marketing, social campaigns, activations, and content to achieve marketing goals
• Develop, define, and be accountable for the creative approach, including design, art direction, video motion graphics, AR/VR, gamification, partnerships, and collaboration
• Collaborate with functional and key market leads to create and drive content strategy across channels and media
• Ensure creative excellence by managing and mentoring a team of designers and photographers to deliver a strong brand identity and effective creative output
• Continually manage the brand identity, ensuring it remains central and consistent across all creative projects and platforms globally
• Structure and deliver outstanding creative presentations, both internally and externally
• Champion new and interesting creative talent within the industry
• Recognize opportunities to grow and shape the brand through partnerships and collaborations with brands and talent that align with our values
• Partner with the team producers to establish production approaches, processes, and schedules
• Build strong relationships with external agencies and partners as needed
• Analyze campaign performance, market trends, consumer needs, and the competitive landscape to inform your team’s work
• Act as a creative thought leader for your team, working closely with Creative Content, photographers, media designers, UI/UX designers, and internal key stakeholders and senior leaders
• Perform all other job-related duties as assigned

REQUIREMENTS

• Extensive experience in conceptual creative work, art direction, and graphic design in a senior creative role in a fashion advertising agency, brand, or creative environment
• Experience in business and digital performance channels, including digital marketing, editorial, photography, and multimedia
• Demonstrable experience in leading and delivering a broad range of creative projects (brand campaigns, activations, moving images, design systems, events, digital content, motion graphics, print, and social campaigns)
• Highly skilled motion designer capable of creating outstanding creative designs and assets for traditional and digital marketing
• Understanding of digital asset production at scale, post-production workflows, and technical requirements of digital marketing assets (e.g., video formats, email templates, quality standards)
• Familiarity with social media, new digital formats, and trends
• Experience developing targeted creative across multiple markets (e.g., experience in Asia, the US, UK and non-English markets)
• Experience in brief conception, storyboarding, and on-set art direction for shoots and campaigns (both moving images and stills)
• Advanced technical skill set, including graphic design, typography, art direction, moving images, motion graphics animation, AI, and proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, XD etc.)
• Strong creative vision and experience in business and digital performance channels, including digital marketing, editorial, photography, and multimedia
• Ability to thrive in a dynamic, fast-paced, and changeable environment
• Act as a brand guardian, consistently connecting and networking with relevant people and brands for future opportunities
• Willingness to work after office hours and on weekends if required
• Comfortable and willing to travel overseas

*Salary Package will be comensurate with level of experience.

Job Descriptions:

• Update electronic client records and databases.
• Safeguard confidential digital information.
• Provide recommendations and feedback monthly.
• Implement office automation processes.
• Coordinate office activities and operations to ensure efficiency and compliance with company policies.
• Provide administrative support for in-house training.
• Manage digital marketing efforts and social media.
• Oversee and maintain the company’s website.
• Assist the IT manager in compiling technical support for servers, workstations, and networks.
• Handle the installation and updating of software.
• Assist in compiling technical documentation, guidelines, and procedures.
• Assist in the procurement of IT equipment.
• Perform general administrative duties and any other ad-hoc tasks as required or assigned.

Job Requirements:

• Minimum Diploma in Computer Science, Information Technology, or equivalent.
• At least 2 year of relevant work experience.
• Good knowledge of IT processes and MS 365.
• Good knowledge in PC setup, backup and restore.
• Knowledge in email setup, settings, and server management.
• Possess good initiative, resourcefulness, and meticulousness.
• Independent team player with strong analytical and management skills.

Responsibilities:

• Oversee the management of all IT infrastructure, including servers, networks, storage, and hardware.
• Ensure high availability, scalability, and performance of IT systems.
• Monitor, maintain, and troubleshoot IT infrastructure to minimize downtime.
• Lead and manage the IT operations team, providing guidance, mentorship, and training.
• Allocate resources effectively to meet the needs of the business.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Implement and maintain monitoring tools to ensure optimal system performance.
• Conduct regular system updates, patches, and upgrades to ensure security and stability.
• Perform routine maintenance and proactively address potential issues.
• Respond to and resolve IT incidents in a timely and effective manner.
• Conduct root cause analysis for recurring issues and implement solutions to prevent future occurrences.
• Maintain a clear and efficient communication process for issue resolution with stakeholders.
• Ensure that IT operations comply with security policies, industry standards, and regulations.
• Implement and maintain firewalls, antivirus, and other security tools to safeguard company data.
• Regularly review and update IT security protocols, and conduct security audits.
• Manage relationships with third-party vendors, service providers, and suppliers.
• Ensure SLAs (Service Level Agreements) are met and vendor performance is tracked and evaluated.
• Oversee the procurement and renewal of IT hardware, software, and services.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT operations, infrastructure management, or a related field.
• Proven experience in managing complex IT environments, including network administration, server management, and IT security.
• Experience in a leadership role within IT operations is preferred.
• Strong understanding of IT infrastructure (servers, networks, storage, cloud services, etc.).
• Knowledge of security protocols, disaster recovery, and business continuity planning.
• Expertise in system monitoring tools, ticketing systems, and incident management.
• Excellent problem-solving and troubleshooting skills.
• Strong leadership and team management abilities.
• Ability to prioritize tasks and manage multiple projects simultaneously.

The IT Admin shall assist in raising the necessary Service Requests (SRs), manage WOG related service requests, helpdesk/incident tickets and servicing of GovTech initiatives. the IT Admin shall assist in preparing/filling the required forms and documents such as:

• Form submission for creation, deletion and access control of related accounts,
• Form submission for transfer of equipment,
• Submission of IT Service Requests,
• Monitoring and tracking of requests, etc.

The IT Admin is to assist in other administrative support but not limited to such as:

• Ensuring that IT inventory records are updated with purchase/delivery orders and maintenance contract details.
• Verifying requests by 3rd-party vendors against IT equipment and service inventory records.
• Documentation of Computer Centre SOP.

The IT Admin will also assist in manning the IT Care Centre to provide enhanced customer service for walk-in, phone and email requests.

We are seeking a highly skilled and motivated IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical assistance and support to EUC users and ensuring the smooth operation. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a customer-focused attitude. This is a field support role.

Responsibilities:

1. Helpdesk Support: Respond to IT support requests from end users, either in person, via phone, or through the ticketing system. Troubleshoot hardware, software, and network issues, and resolve problems in a timely manner.
2. Hardware and Software Setup: Assist with the installation, configuration, and deployment of computer systems, laptops, printers, software applications, and other IT equipment.
3. User Account Management: Manage user accounts, permissions, and access rights in various systems and applications. Ensure user onboarding and offboarding processes are executed accurately and efficiently.
4. Network Support: Troubleshoot network connectivity issues and work with the Network team to maintain a stable and secure network environment. To provide smart hand support for basic network devices installation and deployment.
5. IT Infrastructure Maintenance: Perform routine maintenance tasks on computer systems, servers, and other IT equipment. Keep hardware and software up to date with the latest patches and updates.

1) Design, develop, integrate and implement applications

2) Provides technical guidance to the users

3) Software support and maintenance of deployed products and solutions

4) Strong hand-on experience in ASP.Net C#, .Net Technologies

5) Knowledge of Object-Oriented Programming and SQL

6) Able to work as a team

7) Assisting staff in printers and preferable knowledge in operating of printers, system and software installations

8) Ability to manage a hosting environment, including database administration as well as scaling applications to handle load change

IT Support Engineer | Up to $4.5k | 5 Days | Siglap

Salary Range: $4000 - $4500
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Summary

• Provide 1st and 2nd Level IT Support to end-users
• Manage IT assets through procurement, tracking, maintenance, refresh/renewal and disposal/ termination.
• Provide assistance in the implementation of new end-user computing technologies

Responsibilities:

• Provide 1st and 2nd Level IT Support to end-users
• Provide end-user IT support for both local and remote locations daily to ensure smooth business operation including end-user computing device performance monitoring
• Perform installation, configuration and maintenance of computers, workstations, applications and other related equipment and devices
• Perform IT asset lifecycle management including tech refresh, preventive maintenance (Eg. Laptops / Printers) and software license monitoring
• Responsible for the procurement of IT equipment, software and related products including administering procurement processes and supporting in requirements scoping and evaluation
• Manage IT vendors (service quality, feedback, improvements) and service contracts
• Provide assistance in the implementation of new end-user computing technologies
• Any other IT duties as assigned

Requirements:

• Recognized Diploma or Degree in Information Technology or equivalent
• Minimum 3 years of experience in providing IT support to end- user community
• Experienced in troubleshooting IT issues at L1/L2 support levels and escalating to higher levels of IT support

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

IT Support Engineer

Salary Range: $4000 - $4500
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Summary

• Provide 1st and 2nd Level IT Support to end-users
• Manage IT assets through procurement, tracking, maintenance, refresh/renewal and disposal/ termination.
• Provide assistance in the implementation of new end-user computing technologies

Responsibilities:

• Provide 1st and 2nd Level IT Support to end-users
• Provide end-user IT support for both local and remote locations daily to ensure smooth business operation including end-user computing device performance monitoring
• Perform installation, configuration and maintenance of computers, workstations, applications and other related equipment and devices
• Perform IT asset lifecycle management including tech refresh, preventive maintenance (Eg. Laptops / Printers) and software license monitoring
• Responsible for the procurement of IT equipment, software and related products including administering procurement processes and supporting in requirements scoping and evaluation
• Manage IT vendors (service quality, feedback, improvements) and service contracts
• Provide assistance in the implementation of new end-user computing technologies
• Any other IT duties as assigned

Requirements:

• Recognized Diploma or Degree in Information Technology or equivalent
• Minimum 3 years of experience in providing IT support to end- user community
• Experienced in troubleshooting IT issues at L1/L2 support levels and escalating to higher levels of IT support