Our Vision:
To house the world’s most vibrant health and fitness community.
Our Mission:
By working together, we provide an integrated health and fitness community for people striving to achieve their personal goals.
Our Purpose:
To Ignite and Celebrate the Greatness in Everyone
The cornerstone of UFIT’s success has been the high quality service, atmosphere, and community provided by our Hubs. It is in these hubs that our team is able to demonstrate its excellence, passion, and work ethic in delivering the best version of themselves everyday to our clients. The Hub Manager will be tasked with the job of ensuring high standards are kept with every session we provide, that our clients are setting and achieving goals consistently, their team is happy, engaged and referring to each other, and the business unit is achieving and exceeding their monthly revenue goals.
Desirable qualities:
● A goal-getter: Setting and achieving goals with our clients is the
single most important task any of our team has every day. The Hub
manager at each location needs to live and breathe this approach,
and be committed to optimising all processes to help our clients
achieve their goals.
● An effective manager – Able to make the team feel valued, seen
and heard, whilst simultaneously ensuring the standards of each and
every session delivered remain high.
● A salesperson – This individual will be at the front of the majority of
customer consultations, introducing them to the full range of UFIT
services and business lines, and getting the customer buy-in to invest
in a UFIT 6 or 4 week program to help them achieve their goals.
Roles and Responsibilities:
Summary:
● Directly responsible for the P&L and the overall performance of all
operations and one north
● Ensure constant focus and attention of the team on setting goals,
achieving results, and working with the Circle of Care.
● Team 1-1's and engagement
● Ideas, planning and strategy for future CPD sessions
● Responsibility for the smooth operations of UFIT One North
● Involvement and contribution to weekly leadership meetings
Sales and Operations:
● Take the lead on all Health Consults at UFIT one-north.
● Lead and manage a team which achieves all revenue forecast goals
set for them by the SMT
● Lead and manage the UFIT Rep at your location to deliver excellent
customer service, and process payroll and other administration tasks
efficiently.
Human Resources:
● Lead and manage a team to be engaged, happy, and passionate
about exceeding their clients expectations every day.
● Coach your team to ensure that the highest quality standards are
maintained, particularly around goal setting, results, and integration
of clients to the Circle of Care.
● Drive the uptake of tech usage and data capture, particularly around
the usage of Trainerize.
● Identify under-performers within the team and create a pathway of
improvement to bring them up to the standards expected of the UFIT
team.
Facility Management:
● Ensure the environment, working surfaces, and client facing areas
remain clean and tidy throughout the day.
● Organize any needed repairs or facility improvements as and when
required, in collaboration with the FacilitiesManager.
Recruitment:
● Provide on-site induction and training for new-hires as required.
● Host second-round interviews for candidates who may be hired to
work at one-north.
Business Development:
● Assess opportunities for business growth and discuss with SMT
accordingly.
● Engage with current or potential partners & key stakeholders and
provide facility tours and meetings as requested by SMT.
Personal:
● At all times conduct yourself in a manner befitting an exceptional
UFIT employee, characterized by our values of Passion, Work Ethic
and Excellence.
● Model an excellent professional attitude toward your clients, and
lead the cultivation of an integrated team atmosphere at your studio.
● Possess a strong awareness of customer satisfaction
Key Performance Indicators:
● Achieve the location’smonthly revenue, Gross profit & EBITDA targets
for all service lines
● Number of clients on 4 or 6 week UFIT Programs
● Retention rates of team members
● Integration rate of members: over 60% utilising one or more services
in the Circle of Care.
● Delivery and reporting of team results and celebrating client
milestones (looping in marketing early and often).
