Porsche Singapore is offering a vacancy as Customer Experience Specialist within its Marketing team.

The Customer Experience Specialist is responsible for delivering a professional, prompt and best-in-class service experience to customers across various communication channels. This role aims to create excitement and build trust, ultimately achieving the overall targeted customer satisfaction.

• Handle customer interactions by processing and following up on customer requests and queries across different channels (including online chat, social media, inbound and outbound calls, and emails), ensuring satisfaction through proactive follow-ups.
• Investigate complex cases or complaints submitted by customers and provide resolutions to the cases/complaints, including working with various stakeholders and crafting replies.
• Log all queries and requests accordingly into the Porsche inhouse system and update the status and resolution on a timely basis.
• Ensure secure handling of IT systems and maintenance of customer records in the Customer Relationship Management database.
• Support data and reporting tasks, including report preparation, assistance in data cleaning, extraction, segmentation, and qualification. Additionally, identify and analyse market needs, and provide regular reports on customer insights, campaign performance, and case resolutions to internal stakeholders, ensuring business retention and growth.
• Support campaigns/events activities, which includes managing guest RSVPs, consolidating guest data, customer registration duty during events, and other duties as assigned.
• Perform all other adhoc duties and projects as assigned.

Requirements

• At least 2 years of working experience preferably in a customer service role
• Excellent verbal, written and interpersonal communication skills and telephone etiquette
• Proficient in Microsoft Office applications
• Ability to perform rotating shift work including public holiday and weekend shifts

For interested applicant, please submit your application via this link: https://jobs.porsche.com/index.php?ac=jobad&id=11158

Thank you.

Role:IT BA ( Treasury and Markets)

Location:MBFC

JD:

around 6-8 years of experience and someone with experience working on Treasury & Markets projects.

Job Duties & responsibilities (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.)

1. Part of a scrum team handling Treasury & Markets Projects/Enhancements

2. Facilitate requirements workshops to engage the various stakeholders such as Front Office, Supporting Unit users, UX/UI Designers, Technology to elicit and validate business requirements.

3. Lead and manage issues during UAT/Sprints, and ensure all requirements have proper traceability.

4. Possess strong business & technical subject matter knowledge.

5. Understanding of multi-asset class products e.g., FX, FX Derivatives, Interest Rate Swaps, Fixed Income etc.

6. Analyzing and defining the interface structure between applications using protocols such as REST API, KAFKA.

7. Leverage the subject matter experts in T&O in delivery of structured and well-thought through solutions.

8. Become an effective “bridge” between users and technology.

9. Good team player with strong interpersonal skills.

10. Respond promptly to issues raised, through good understanding of business, operational and technical considerations, and recommend sound solutions.

Required Experience (Indicate nature and extent of work experience including minimum number of years required.)

- Education – Bachelors or higher degree preferably in business or Computer Science IT

- At least 6-8 years working as a Business Analyst.

- Possess strong business & technical subject matter knowledge.

- Ability to run and manage projects independently.

- Working experience with Wealth users is an advantage.

- Experience in Agile delivery will be an advantage.

- Must be organized, able to work with minimal supervision, flexible to switch and work on different projects and manage them in a timely manner.

- Experience working on Jira, Confluence will be an advantage.

Job Responsibilities:

• Orders and Revenues Management: The department manager is responsible for supervising the attainment of crucial KPIs related to orders and revenues within the department. This involves overseeing sales, monitoring orders, ensuring prompt invoicing, and effectively managing revenue streams to align with departmental and divisional objectives.
• Source for New Business: The department manager will be tasked with identifying and pursuing opportunities for new business or revenue streams. This may involve market research, networking, prospecting, and developing strategies to attract new customers or expansion of current businesses.
• Manage Staff Well-Being and Trainings: Responsible for the well-being, development, and performance of their staff. This includes providing support, coaching, and feedback to employees, as well as organizing training and development programs to enhance their skills and competencies.
• Build Positive Relationships with Customers: Cultivating positive relationships with customers is crucial for business success. Department managers play a key role in ensuring customer satisfaction, addressing concerns, and building long-term relationships that contribute to customer loyalty and retention.

Job Requirements

• Knowledge in computer science, Information Technology, Business Administration, or related field; relevant certifications (e.g., PMP, ITIL) preferred.
• Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.
• Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).
• Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.
• Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.
• Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
• Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking and security.
• In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

In essence, the deputy department manager serves as a key support to the department manager, helping to ensure the smooth functioning of the department and the achievement of its goals and objectives.

• Assisting in Leadership: Supporting the department manager in providing leadership and direction to departmental staff, fostering a positive work environment, and maintaining morale.
• Operational Oversight: Assisting in overseeing day-to-day operations within the department, ensuring that tasks are completed efficiently and in accordance with customer as well as organizational policies and procedures.
• Team Management: Coordinating with the department manager to manage and allocate tasks among team members, providing guidance and support as needed to ensure productivity and high performance.
• Financial Management: Assisting in budgeting and financial management activities, such as monitoring expenses, tracking revenue, and ensuring that the department operates within budgetary constraints.
• Staff Development: Supporting the department manager in identifying training and development needs for departmental staff, facilitating training programs, and promoting professional growth opportunities.
• Problem-solving and Decision-making: Assisting in identifying and addressing challenges or issues that arise within the department and collaborating with the department manager to make informed decisions and implement solutions.
• Continual Improvement: Contributing to efforts aimed at identifying opportunities for process improvements, innovation, and efficiency enhancements within the department, and actively participating in initiatives to implement changes as needed.

Job Requirements

• Knowledge in computer science, Information Technology, or related field; advanced certifications (e.g., MCSE, RHCE) preferred.
• Experience in managing enterprise Linux (SUSE Linux) and Windows server environments in a complex IT infrastructure.
• Strong understanding of high availability and fault-tolerant system architectures, with experience in clustering, load balancing, and failover mechanisms.
• Hands-on experience with SQL database maintenance.
• Familiarity with network protocols, routing, and firewall configuration, particularly with Palo Alto, McAfee, and Checkpoint appliances.
• Experience with storage area networks (SAN) and SAN storage solutions
• Knowledge of Microsemi NTP (Network Time Protocol) for time synchronization across network devices.
• Manage a diverse range of hardware equipment, including Cisco switches, Sun Microsystems servers (X4170, X4170 M2), HPE ProLiant DL360 series servers (G7, G9, G10), and SAN storage solutions.
• Excellent communication and leadership skills, with the ability to effectively lead and motivate a diverse technical team.
• Strong problem-solving abilities and a proactive approach to identifying and resolving technical challenges.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

• Orders and Revenues Management: The department manager is responsible for supervising the attainment of crucial KPIs related to orders and revenues within the department. This involves overseeing sales, monitoring orders, ensuring prompt invoicing, and effectively managing revenue streams to align with departmental and divisional objectives.
• Source for New Business: The department manager will be tasked with identifying and pursuing opportunities for new business or revenue streams. This may involve market research, networking, prospecting, and developing strategies to attract new customers or expansion of current businesses.
• Manage Staff Well-Being and Trainings: Responsible for the well-being, development, and performance of their staff. This includes providing support, coaching, and feedback to employees, as well as organizing training and development programs to enhance their skills and competencies.
• Build Positive Relationships with Customers: Cultivating positive relationships with customers is crucial for business success. Department managers play a key role in ensuring customer satisfaction, addressing concerns, and building long-term relationships that contribute to customer loyalty and retention.

Job Requirements

• Knowledge in computer science, Information Technology, Business Administration, or related field; relevant certifications (e.g., PMP, ITIL) preferred.
• Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.
• Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).
• Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.
• Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.
• Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
• Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking and security.
• In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

As a Marketing Specialist at PlayPark, you will play a key role in developing and executing marketing campaigns to engage both existing players and attract new players to our portfolio of games. Reporting to the Marketing Manager and working closely with the Marketing Team, you will leverage your creative skills and strategic thinking to promote our games across various online and offline channels.

Job Responsibilities

• Develop and implement marketing strategies to boost community engagement and user acquisition.
• Plan, coordinate, and execute both offline and online events and activities.
• Prepare After Action Review (AAR) reports for events.
• Generate and analyze channel sales reports.
• Liaise with external parties for partnerships and various media buys.
• Collaborate with cross-functional teams including product development, community management, and customer support to align marketing efforts with overall business objectives.
• Stay abreast of industry trends to maintain competitiveness in the gaming market.
• Provide comprehensive weekly and monthly reports to the Marketing Manager and to other related departments, keeping them abreast of campaign progress and major issues.

Job Requirements

The ideal candidate should possess:

• A Diploma in Marketing, Communications, or a related field.
• Proven experience in digital marketing, or events marketing, preferably within the gaming industry.
• Strong understanding of social media platforms and digital advertising channels.
• Excellent written and verbal communication skills.
• Creative thinking with a passion for gaming and digital entertainment.
• Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
• Proactive attitude with a demonstrated ability to take initiative and drive projects forward.
• Experience with analytics tools such as Google Analytics or Adobe Analytics is a plus.

We are seeking highly self-motivated and talented team-players who can contribute towards bringing our games to the next level! So if you have what it takes to join an agile and dynamic team that seeks to push everyday boundaries and are enthusiastic about games, love challenges, are innovative and ambitious, we want you!

All applicants meeting the above requisites and wishing to pursue a career in the Game Publishing industry are welcome to apply.

Senior Product Specialist (Game Operations)

As the product champion, this role works across various functions such as Game Planning, Product Management, Product Marketing and Community Management. The candidate assists the Product Manager to defend the product’s position in the gaming ecosystem as well as achieve operational and business targets.

Job Responsibilities

• Responsible for the localization of in-game content and management of the product roadmap in consideration of local/regional marketability and consumers’ preferences while ensuring profitability.
• Responsible for the conceptualization and implementation of additional in-game and web-based content, offline and online events or activities to enhance the overall user experience.
• Strategize, develop and implement creative product marketing plans for user acquisition, retention and monetization.
• Monitor industry competitors and market trends towards developing product positioning strategies.
• Analyze product statistics and derive a forecast/and or target for festive or special events towards maximizing micro transactional sales potential in the game.
• Track and analyze game metrics to identify anomalies in the game’s health and develop pre-emptive and/or corrective measures.
• Analyze product metrics and formulate a product forecast towards meeting monthly, quarterly, and yearly organizational goals.
• Facilitate communications and manage efforts of developers and internal departments such as IT, Web, Marketing/PR, Game Support/QA, Customer Service, towards ensuring deliverables related to the product goal are met on a timely basis.
• Provide comprehensive weekly, bi-weekly, monthly and quarterly reports to the Product Lead and to other departments, keeping them abreast of project progress and major issues.
• Housekeep and maintain all platforms and tools related to the management of the product and its gaming community.
• Other Ad-hoc duties include, but are not limited to:
  - Perform various writing duties and conceptualization of websites.
  - Review the quality of translated scripts and creative design taskings.
  - Curation and creation of social media content for the product’s social channels.
  - Source, evaluate and review potential game titles for new product acquisition.

Job Requirements

Fluency in English and an avid interest in PC and Mobile gaming is a minimum prerequisite for this position. The ideal candidate should:

• Ideally have prior experience in the gaming or IT-related industry.
• Possess strong analytical and problem-solving skills.
• Possess strong communication and teamwork skills.
• Be highly organized with very strong attention to details.
• Be passionate and well-acquainted with MSEA post-2016 till current.
• Be able to work independently with a keen sense of ownership and responsibility.
• Be willing to work long and/or irregular hours when required.

We are seeking highly self-motivated and talented team-players who can contribute towards bringing our games to the next level! So if you have what it takes to join an agile and dynamic team that seeks to push everyday boundaries and are enthusiastic about games, love challenges, are young at heart, creative, innovative and ambitious, we want you!

All applicants meeting the above requisites and wishing to pursue a career in the Game Publishing industry are welcome to apply.

As a Marketing Specialist at PlayPark, you will play a key role in developing and executing marketing campaigns to engage both existing players and attract new players to our portfolio of games. Reporting to the Marketing Manager and working closely with the Marketing Team, you will leverage your creative skills and strategic thinking to promote our games across various online and offline channels.

Job Responsibilities

• Develop and implement marketing strategies to boost community engagement and user acquisition.
• Plan, coordinate, and execute both offline and online events and activities.
• Prepare After Action Review (AAR) reports for events.
• Generate and analyze channel sales reports.
• Liaise with external parties for partnerships and various media buys.
• Collaborate with cross-functional teams including product development, community management, and customer support to align marketing efforts with overall business objectives.
• Stay abreast of industry trends to maintain competitiveness in the gaming market.
• Provide comprehensive weekly and monthly reports to the Marketing Manager and to other related departments, keeping them abreast of campaign progress and major issues.

Job Requirements

The ideal candidate should possess:

• A Diploma in Marketing, Communications, or a related field.
• Proven experience in digital marketing, or events marketing, preferably within the gaming industry.
• Strong understanding of social media platforms and digital advertising channels.
• Excellent written and verbal communication skills.
• Creative thinking with a passion for gaming and digital entertainment.
• Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
• Proactive attitude with a demonstrated ability to take initiative and drive projects forward.
• Experience with analytics tools such as Google Analytics or Adobe Analytics is a plus.

We are seeking highly self-motivated and talented team-players who can contribute towards bringing our games to the next level! So if you have what it takes to join an agile and dynamic team that seeks to push everyday boundaries and are enthusiastic about games, love challenges, are innovative and ambitious, we want you!

All applicants meeting the above requisites and wishing to pursue a career in the Game Publishing industry are welcome to apply.

Position Overview:

We are seeking a dynamic and results-driven Product Specialist with a proven track record in pharmaceutical sales to join our team in Singapore. This position requires a versatile and dynamic professional with at least three years of sales experience in the pharmaceutical sector. Experience in ophthalmology is advantageous, demonstrating an ability to adapt and succeed in different therapeutic areas.

Key Responsibilities:

• Drive sales initiatives and achieve targets across multiple therapeutic domains.
• Forge robust relationships with a diverse healthcare professional network, including specialists and primary care providers.
• Deliver compelling and educational presentations on our product range, adapting to the specific needs of each therapeutic area.
• Analyze market trends and competitor activities to inform strategic planning and execution.
• Provide outstanding service and support to healthcare professionals, enhancing product trust and loyalty.
• Collaborate with marketing and medical affairs teams to optimize promotional strategies and educational initiatives.
• Gather and analyze market intelligence to support business development initiatives, identifying opportunities for growth and partnership in the pharmaceutical sector.
• Stay updated with the latest clinical data and research to reinforce product knowledge and credibility.
• Perform other ad-hoc duties as assigned by the Company.

Qualifications:

• Bachelor’s degree in Business, Life Sciences, or related field.
• Minimum of three years of pharmaceutical sales experience.
• Experience in ophthalmology is preferred, highlighting versatility across therapeutic areas.
• Strong analytical and problem-solving skills to effectively address and capitalize on market opportunities.
• Excellent communication and interpersonal skills, facilitating strong relationships with a diverse range of healthcare professionals.
• Ability to work independently and as part of a team in a fast-paced and evolving environment.
• Proficient in Microsoft Office, with excellent organizational and time-management skills.

Are you seeking the new norm career opportunities?

We are helping Thatz International Pte Ltd to identify suitable talents to help them to grow their business in the new norm. Selected talents will be placed with them to carry out their Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business.

Who we are

Thatz Resources Pte Ltd (Agency License No. 04S4557) has been established since the Year 2000 to recruit the right IT candidate that meets our clients’ requirements at all levels. We always have great success in matching the best candidate with the job openings.

Our DELIVERIES:

· Quality

· Speed

· Technology

· Right Pricing

· User eXperience

Our CORE VALUES:

· Integrity

· System

· Consistency

· Forward Looking

· Humanity, and

· Environmental Friendly

Sales Account Manager (ICT & Outsourcing)

Job Title: Sales Account Manager (ICT & Outsourcing)

Work Location: Central Area, Singapore

Job Type: Permanent

Job Summary

The Account Manager acts as a key point of contact between an organisation and its clients. He/She possesses thorough product knowledge and oversees product and/or service sales. He/she works with customers to identify their needs and prepares reports by collecting, analysing, and summarising sales information. He/she contacts existing customers to discuss and give recommendations on how specific products or services can meet their needs. He/she maintains customer relationships to strategically place new products and drive sales for long-term growth.

He/she works in a fast-paced and dynamic environment, and travels frequently to clients' premises for meetings. He/she is familiar with client relationship management and sales tools. He/she is knowledgeable of the organisation's products and services, as well as trends, developments and challenges of the industry domain.

The Account Manager is a resourceful, people-focused and persistent individual, who takes rejection as a personal challenge to succeed when given opportunity. He/she appreciates the value of long lasting relationships and prioritises efforts to build trust with existing and potential customers. He/she exhibits good listening skills and is able to establish rapport with customers and team members alike easily.

Primary Responsibilities:

A) Business Development and Sales Generation

· To promote and market Thatz 2.0 core competencies in Business Solutions and Nextgen Enterprise ICT Services.

· Responsible for business development, revenue growth, productivity, and profit of each customer engagement.

· Implement sales strategy, identify new sales opportunities, and convert sales opportunities to meet sales targets.

· Prepare proposals, costings, quotations, and presentation deck, as well as lead the meetings with customers to turn the business opportunity into sales.

· Advise the customer on technology adoption and implementation strategy including architecture, integration, selection, and operation to improve the success of the customer’s business operation.

· Manage and coordinate resources, as well as, meet contract obligations to deliver good customer satisfaction.

· Collaborate with the Technical Support Team to develop effective sales action programs.

· Work closely with Channel Partners and Principals to develop and promote new products and services to existing, as well as, new clientele.

B. Customer Relationship Management

· Establish and sustain strong business relationships between Thatz and the customers through informal meetings and networking activities.

· Seek business opportunities from customers and fulfill their business needs promptly to convert them into sales.

C. Others

· Strategize, plan, execute, and monitor/review/modify the business development and sales function implementations to achieve the agreed objectives and targets ahead of schedule or on a timely basis.

· Support regional business expansion plan, when necessary.

What we are looking for?

1. Diploma in Sales and Marketing, or related field.

2. At least 2 years of working experience, preferably in the Sales and Marketing field in the ICT industry with good customer engagement expertise.

3. Professional, enterprising, resourceful, self-initiated/starter/motivated, detailed, and sales/result-oriented personnel.

4. Quick learner and adaptive to a dynamic working environment.

5. Reliable and able to take ownership of areas under your responsibilities.

6. A team player and able to work under pressure.

7. Excellent English writing and communication skills.

8. Looking for long-term career advancement within the company.

ARE YOU THATZ ONE?

Get in touch

· Prepare your updated resume (please include your notice period, current salary package with full breakdown such as base, incentives, annual wage supplement, etc.), and expected package.

· Apply through this application or send your resume to [email protected]

· All shortlisted candidates will be contacted

As an advocate for fair employment, we strive to do our best to render objective and merit-based considerations for all applications, and we shall communicate with you when short-listed. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. For those who are not short-listed, your profile will be kept for other opportunities where suitable.

Please note that your response to this job advertisement and communications with us according to this job advertisement will constitute an informed consent by you to the collection, usage, and/or disclosure of your personal data by Thatz Resources Pte Ltd and her customers to carry out its business in compliance with the relevant provisions of the Personal Data Protection Act.

Best wishes for your job search!

Feel free to recommend this position to your friend(s) or relative(s) who may meet our needs and get rewarded.

Connect with us on Instagram, Facebook, and more to stay updated on our latest offerings, industry insights, and exciting announcements. Join our vibrant online community and reach out further to discover the endless possibilities with our business. Follow us now for more!

Instagram: https://instagram.com/thatz_international

Telegram: https://t.me/+Qfwm_1-DbIhmMjc1

Facebook: https://www.facebook.com/profile.php?id=100091735044533

LinkedIn: linkedin.com/in/thatz-recruiter-25234548

STAY SAFE AND HEALTHY! TAKE CARE!

Job Description

• Assist in maintaining the IT infrastructure, including servers, networks, systems, and software in our group of hotels and head office.
• Provide installation, configuration, and maintenance of desktop, laptop, network appliances and software.
• Perform user account management and prepare laptop or desktop for new staffs.
• Provide application and infrastructure technical support to hotel staff and head office employees.
• Develop simple trouble shooting checklists for our hotel staff to follow before contacting IT department or the vendors.
• Co-ordinate with multiple vendors to ensure that various systems (e.g. PMS and Keycard) with dependencies are implemented at the same time or in a timely manner.
• Security and Compliance:
• Assist in the implementation of IT security policies, procedures, and protocols to protect the hotel's data and systems.
• Ensure all PCs and laptops in our hotels have up-to-date anti-virus software installed.
• Perform end-user daily data and network backup.
• Perform documentation on IT procedures, system and network configuration.

Job Requirement

• ITE / Diploma Information Technology, or a related field.
• Excellent interpersonal skills.
• Experience with property management systems (PMS) is a plus.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• IT Procurement
  • Coordinate the acquisition of new servers, including scoping of requirements, evaluating specifications, and selecting suitable hardware.
  • Manage the decommissioning process of old servers, ensuring proper disposal of data and components.
  • Demonstrate a deep understanding of hardware components within servers and workstations to make informed decisions.
  • Ensures that the research space has sufficient thermal cooling and power consumption.
  • Keep abreast of semiconductor (eg. AMD/Intel/Nvidia) roadmaps and developments.
• Data Center Administration
  • Facilitate the provisioning of IP addresses for servers.
  • Conduct data center walkabouts to monitor and ensure the integrity of physical infrastructure.
  • Perform physical server inspections and maintain accurate records of server inventory.
  • Collaborate with cost centers for internal audits, ensuring compliance with established guidelines.
  • Track power and thermal consumption, optimizing energy efficiency and preventing potential issues.
  • Allocate rack space efficiently and maintain organized server placement.
  • Lead server decommissioning efforts, ensuring secure data wiping and proper disposal.
  • Able to troubleshoot hardware-related issues on servers.
• Enforcement of IT best practices
  • Enforce best practices across research and teaching to safeguard data and to ensure a firm security posture.
  • Assist and ensure all research systems are updated and patched promptly to address security vulnerabilities & cyberthreats.
• Support faculty, researchers and students in their research and development work
  • Provide technical support and troubleshooting assistance to university staff and students regarding system-related issues, including hardware, software, package dependencies, and network problems.
  • Respond to service requests, diagnose problems, and offer timely solutions to ensure minimal disruptions.
  • Triage, troubleshoot and resolve technical problems with end users.

• Bachelor's degree in Computer Science or equivalent.
• Minimum 4 years of experience in a similar capacity.
• Diploma in Information Technology (or equivalent) with 4 years relevant experience may be considered.
• Demonstrates an understanding of procurement concepts and business processes.
• Knowledgeable in purchasing, IT projects, payment milestones, and cost breakdowns.
• Execute strategic procurement processes, demand management and forecasting.
• Responsible for gathering and representing business requirements within the negotiations and contracting.
• Ensure work is in line with the Company Procurement Policy and Guidelines.
• Maintain centralised contract repository, completed contracts, SOW's, addendum's for appointed sourcing categories.
• Upkeep purchased records and provide monthly reports for all orders.
• Manage and source for vendors with competitive prices.
• Budgeting for purchases.
• Basic IT networking concepts is a plus.
• Administration of enterprise software (good to have).
• Data centre administration (good to have).
• Strong technology and common business acumen.
• A self-starter, always striving for excellence, innovative with service-oriented mindsets and initiative to improve processes.
• Attention to details, sound decision-making abilities, Independent, with initiative, positive attitude, and keen interest in exploring the areas of systems and data center management.
• Strong communication and collaboration skills.

#LI-JN2

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

ABOUT THE ROLE:

Bayer’s The Solution Provider in Radiology. This direction advances a shared philosophy to fulfill our purpose while creating a new, differentiated presence in the imaging market. While our innovative products have created both clinical and financial value, our customer engagement approach has evolved to become the main difference-maker regarding innovation and competitiveness.

This initiative will explore the cocreation of value with customers who need more from their industry partners, potentially creating new, customized ways of creating value for both customers and Bayer. Offer clinical perspective and a strong understanding of patient workflow to customers. Promote Bayer's offer by presenting the product's value (i.e., customer, patient, economical) over features. Dig deeper into customer’s needs & challenges to achieve a holistic understanding of solution requirements.Bayer’s The Solution Provider in Radiology. This direction advances a shared philosophy to fulfill our purpose while creating a new, differentiated presence in the imaging market. While our innovative products have created both clinical and financial value, our customer engagement approach has evolved to become the main difference-maker regarding innovation and competitiveness.

As a Portfoio Solutions Specialist you will be responsible to build, develop and grow the assigned territory, including managing local/national tenders and ongoing and new funnels of devices in the assigned territory. To execute scientific activities in the assigned territory on driving product or solution strategies in the short, mid, and long term to achieve set business goals under the supervision of the Country Manager.

YOUR TASK AND RESPONSIBILITIES:

• Co-create new, innovative ways of partnering with a defined segment of customers - this will likely exhibit an orientation comfort in using Bayer products - Willingness to experiment with new days of doing business/ delivering outcomes, and a desire to engage with Bayer beyond image acquisition, expanding into a more holistic view of how Bayer can best impact patient and disease management.
• Energized by the challenge to create a vision and collaborate with a cross-functional team of internal and external stakeholders to develop a new innovative offering.
• Understand the healthcare operating model and relate to the mindset that addresses clinical and various stakeholder perspectives.
• OEM management – maintain and establish strong relationships to maximize market opportunities and strengthen business continuity and ongoing representation. Identify opportunities for strategic collaboration for further mutual clinical and commercial objectives.
• To identify and increase key opportunities in new accounts and manage the existing accounts with an entrepreneurial mindset (local/national tender and strategic customers)
• Train customers on the utilization of Bayer solutions beyond current product portfolio. Assist customer on making best use of product they have at hand. Increase adoption/implementation of the full offering of Bayer portfolio
• Facilitate training sessions, new product releases and launches, and implementing marketing activities, but not limited to product presentation, e-detailing, operation training, and congress and tradeshow.
• Develop a master call list and make five quality calls per week with outcome updates. Efficiency utilizes digital tools to perform advanced data mining such as prospect accounts, record and maintain customer database in RAD CRM platform, and coordinate the assigned territory activities with peers and field partners
• Ensure all scientific programs are effectively implemented and targeted for growth based on Return-on-Investment Planning
• Achieve profitable and sustainable growth and individual sales targets for the Radiology business.
• Generate and implement the annual territory plan on the assigned territory to develop the value proposition of each account, analyzing potential accounts for strategies, action plans, and resource planning.

WHO YOU ARE:

• Bachelor's or Degree in Business, Marketing, or clinically relevant field to radiography with an understanding of a clinical workflow.
• Min 3 years of working experience in radiology or at least 3-5 years of sales and marketing experience.
• Strong Presentation, facilitation, and interpersonal skills to coach others on using products and clinical applications. Increase results in terms of sales and quality with customers by excellence in clinical differentiation. Have the ability to lead and motivate others.
• Demonstrated entrepreneur mindset and experience developing and executing product solution proposals. Added value: Experience in procurement operating
• Demonstrated the right mindset with self-driving product knowledge and selling skills
• Demonstrated ability to lead efforts to discover, define and create tangible, mutually beneficial outcomes and ideas into well-defined plan that is actionable and measurable
• Excellent networking and collaboration skills and anticipatory problem-solver
• Good command of English

About the role:

We are looking for Senior Tax Specialist to join our APAC tax team, based in Singapore.

Main duties and responsibilities include:

• Providing tax compliance services for the APAC region including the filing of tax returns for Wiley entities covering both direct and indirect taxes (e.g. corporate income tax, withholding tax, VAT/GST and transfer pricing);
• Working with the respective appointed tax agents and tax service providers in the APAC region, as well as the regional controllership teams; and
• Supporting the Global tax team in servicing the various Wiley stakeholders.

How you will make an impact:

• Providing tax compliance services for the APAC region covering both direct and indirect taxes (e.g. corporate income tax, withholding tax, VAT/GST and transfer pricing)
• Managing all tax filing deadlines for the APAC region
• Preparing/reviewing tax returns, including dealing with tax audits/queries, and articulating the tax risks and opportunities
• Ensuring that there is proper reporting, compliance and documentation for tax purposes
• Working with the respective appointed tax agents and tax service providers in the APAC region, as well as the regional controllership teams
• Managing external tax agents and tax service providers to ensure timely and accurate deliverables, including reviewing their work
• Ensuring that all tax filing deadlines for the APAC region are met and complied with
• Dealing with tax inquiries and assist in resolution of tax issues with the Tax Authorities where required
• Working with the regional controllership teams on tax matters
• Supporting the Global tax team in tax risk management and servicing the various Wiley stakeholders
• Monitoring changes in tax laws or administrative practice and analyse implications, including staying up to date on various tax developments; and effectively applying tax knowledge relevant to Wiley business operations
• Assisting in improving tax processes that create efficiencies by developing or implementing best practices on tax compliance initiatives
• Assisting in developing tax sharing content and conduct tax sharing sessions to internal stakeholders within the Wiley Group
• Participating in other ad-hoc projects where required

We are looking for people who:

• Degree in Accountancy/ACCA/CPA or equivalent
• Minimum 2-3 years of relevant experience, with working background in an MNC environment or Accounting firm.
• Familiar with tax laws and tax treaties within the APAC region.
• Familiarity with US MNC environment is a plus.
• Knowledge of SAP would be desirable.
• Familiarity with accounting standards a plus.
• Strong numeracy skill, including being meticulous with keen attention to details.
• Conversant with Microsoft Word, Excel and PowerPoint.
• Able to work under reasonable pressure and meet tight deadlines; Keen eye for details; Hands-on team player with the ability to multi-task.
• Fluency and good command of English.

Main Responsibilities

• Assist customers with their queries on their required products
• Maintain good knowledge of products to provide advice and recommendation to customers
• Receive, process and organize deliveries accordingly
• Perform stock-taking & replenishing duties
• Handle wholesales, retail sales and online sales

A global professional services firm is hiring a Finance & Payroll Specialist (Regional) for their Singapore office. This is a newly created role in Singapore due to expansion.

Reporting directly to the Regional Finance Manager, you will have to ensure the efficiency and accuracy of financial and payroll operation, processing of monthly payroll for Hong Kong, Singaporeand china offices, works closely with payroll service provider. You will be overseeing Accounts Payable, bank reconciliations, playing a key part in supporting annual audits, maintaining precise employee records, and coordinating with HR for payroll adjustments.

Requirements:

• Bachelor’s degree in Accounting or Finance/ ACCA /CA related qualification
• At least 5-8 years of payroll-related experience from professional servuce environment
• Good understanding and knowledge of local tax and labor laws in Hong Kong, Singapore and Mainland China
• employee taxes, social insurance, pension and tax treatment of various fringe benefits and overtime laws
• Experience in establishing standard payroll processes and auditing procedures within Asia

Interested applicants please send your resume in MS Words format to [email protected] and attn it to Joey Chen (R1878026)

Shortlisted candidates will be notified.

www.ambition.com.sg

EA Registration Number: R1878026

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

#LI-JC1

ABOUT JANIO

Janio is a cross-border logistics platform providing integrated end-to-end logistics solutions across Southeast Asia (SEA). As a smart logistics solutions provider, we are geared towards connecting industry players globally. Our vision includes incorporating AI and machine learning for smarter logistics management.

KEY OBJECTIVES

Understand local logistic landscape and optimize vendors to perform within the local operating model.

EXPECTED ACTIONS

• Design and maintain local target operating model
• Procure rates and services in function of the target operating model to enable it on Janio's System
• Advise & solution internally/externally based on local regulations and best practices
• Run monthly business review with key providers
• Manage trials to ensure smooth integration of clients - handover to backend operations for scalable transition
• Handle disputes (claims, performance, etc) accordingly with the NPMedior
• Eager to learn
• Ecommerce logistics background (not a must)
• Pro activeness

REQUIREMENTS

• About 3-5 years in similar fields
• Basic access and understanding to local partners
• Organized and consistent
• Ideally data focused
• Strong in communication

Interested applicants may apply via our website here: https://janio.darwinbox.com/ms/candidate/careers/a65f7c31c79f0d

Please include your notice period, current and expected salary in your application.

Job Responsibilities

• Administer and maintain fleet management software solutions, including features for vessel ERP system, Crew management system & Fleet system integration.
• Collaborate with software developers to customize and enhance software to support fleet management operations.
• Collaborate with cross-functional teams to gather requirements and define software specifications.
• Monitor the performance of IT systems and networks on vessels, identifying and resolving technical issues promptly.
• Oversee the maintenance and management of the IT infrastructure supporting fleet operations, including servers, networks, hardware, and software.
• Ensure that IT systems are operational, secure, and compliant with industry standards.
• Implement and enforce cybersecurity measures to protect vessel IT systems and sensitive data from cyber threats.
• Manage the procurement and maintenance of software applications on vessels. Ensure software licenses are up to date and compliant.
• Collaborate with IT vendors and service providers to ensure the availability and reliability of IT system on vessels.
• Negotiate contracts and service agreements as needed.
• Maintain accurate records of vessel IT systems, configurations, and incidents.
• Generate reports on IT performance, issues, and improvements for management.
• To ensure successful delivery of the Fleet project and IT activities

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• At least 5 years' experience in developing and implementing major IT systems (preferrable Fleet, Shipping system), at least 3 years of which should be in a project management or project leadership role.
• Previous experience in managing IT operations in a maritime or shipping environment is highly preferred.
• Excellent problem-solving and communication skills.
• Strong leadership and project management abilities.
• Ability to work in a dynamic and remote maritime environment.
• Understanding of web services/API interface to various system
• Good communication & interpersonal skills with strong problem-solving skills.
• Experience working with overseas partners and stakeholders.

Are you seeking the new norm career opportunities?

We are helping Thatz International Pte Ltd to identify suitable talents to help them to grow their business in the new norm. Selected talents will be placed with them to carry out their Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business.

Who we are

Thatz Resources Pte Ltd (Agency License No. 04S4557) has been established since the Year 2000 to recruit the right IT candidate that meets our clients’ requirements at all levels. We always have great success in matching the best candidate with the job openings.

Our DELIVERIES:

· Quality

· Speed

· Technology

· Right Pricing

· User eXperience

Our CORE VALUES:

· Integrity

· System

· Consistency

· Forward Looking

· Humanity, and

· Environmental Friendly

IT Engineer (6 months contract)

Job Title: IT Engineer

Work Location: Downtown, Singapore

Job Type: 6 months contract, subject to extension

Primary Responsibilities:

1. Laptop Setup & Deployment:

· Configure and deploy laptops per company standards.

· Install operating systems, software, and updates.

· Ensure network connectivity and peripheral setup.

· Provide user training and support.

2. Secure Wipe of Laptops:

· Perform secure data wiping using approved methods.

· Maintain records of wiping process for compliance.

3. Inventory Update and Maintenance:

· Maintain accurate laptop inventory records.

· Coordinate with procurement for asset tracking.

· Conduct regular audits to ensure compliance.

4. Any other duties as required by the company.

Job Requirements:

1. NITEC or Diploma in IT or related qualification.

2. Strong knowledge of computer hardware, software, and operating systems.

3. Ability to work independently and prioritize tasks in a fast-paced environment.

4. Fresh IT Graduates are welcome to apply.

ARE YOU THATZ ONE?

Get in touch

· Prepare your updated resume (please include your notice period, current salary package with full breakdown such as base, incentives, annual wage supplement, etc.), and expected package.

· Apply through this application or send your resume to [email protected]

· All shortlisted candidates will be contacted

As an advocate for fair employment, we strive to do our best to render objective and merit-based considerations for all applications, and we shall communicate with you when short-listed. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. For those who are not short-listed, your profile will be kept for other opportunities where suitable.

Please note that your response to this job advertisement and communications with us according to this job advertisement will constitute an informed consent by you to the collection, usage, and/or disclosure of your personal data by Thatz Resources Pte Ltd and her customers to carry out its business in compliance with the relevant provisions of the Personal Data Protection Act.

Best wishes for your job search!

Feel free to recommend this position to your friend(s) or relative(s) who may meet our needs and get rewarded.

For more information about THATZ and other job listings, please visit: www.thatz.com

Connect with us on Instagram, Facebook, and more to stay updated on our latest offerings, industry insights, and exciting announcements. Join our vibrant online community and reach out further to discover the endless possibilities with our business. Follow us now for more!

Instagram: https://instagram.com/thatz_international?igshid=NTc4MTIwNjQ2YQ==

Telegram: https://t.me/+Qfwm_1-DbIhmMjc1

Facebook: https://www.facebook.com/profile.php?id=100091735044533

LinkedIn: linkedin.com/in/thatz-recruiter-25234548

STAY SAFE AND HEALTHY! TAKE CARE!

Role:System Engineer (IT Infra & Network)

JD:

Main Tasks & Responsibilities:
• Assist project or team leads in evaluating and recommending the appropriate IT infrastructure products (commercial or open source) that will meet project or customer requirements
• Take charge or support the deployment of said products, including integration and testing activities at the System-as-a-whole level
• Work with engineers from other disciplines (e.g. software, cybersecurity, integration) in the delivery of turn-key systems or proof-of-concept (POC) initiatives
• Monitor the health of infrastructure services and perform availability management for servers and its services, and assist in the resolution of operational issues
• Create & maintain technical documentation on Operations / Audit Best Practices, troubleshooting & related solutions knowledge base
• Manage the system recovery process (backup/restore of Infrastructure services and critical production server data and image) and assist in preparing incident reports in the event of outages
• Participate in failover or disaster recovery exercises of the IT infrastructure when required
• Deploy security fixes on Infrastructure services in accordance to enterprise vulnerability and patching strategy
• Support the administration of servers, VMware/Hyper-V platforms and domain controllers/LDAP servers
• Participate in the optimization of system performance and system capacity planning

Requirements:
• Degree in Computer Science, Information Technology or related disciplines
• At least three years of relevant IT experience in designing (not mandatory), deploying and managing IT infrastructure systems.
• Required knowledge and experience with Windows Server 2k16/2k19, Linux, VMware/Hyper-V virtualization, and Azure Cloud
• Knowledge of infrastructure best practices, system technologies, operation processes and system engineering methodologies
• Working knowledge of cybersecurity technologies will be desirable
• Technical certification in cloud and system technologies, such as CCNA, Microsoft Certified: Azure Administrator Associate, VCP (VMware), VMCE (Veeam), CEH etc. will be advantageous
• Good written and oral communication skills
• Motivated team player with a keen eye for details, but able to work independently as well when required
• Candidate should also be willing to explore new technical domains in order to have a holistic technical view of the digital transformation landscape

Job Descriptions:·

Participate in IT outsourcing risk management, lead IT outsourcing risk assessment, participate in due diligence and annual inspections of IT outsourcing vendors, participate in verification of the implementation of IT risk management and control measures of outsourcing vendors, and other IT outsourcing management work.·

Regularly organize and carry out inspections of the first line of defense, make inspection plans, scope and approaches for the first line of defense, and follow up with relevant departments or teams to complete the rectification of inspection problems.·

Take the lead in response of gap analysis and other regulatory requirements, verify the implementation of regulatory compliance requirements, and ensure compliance of the branch's IT risk work.· Participate in the assessment and mitigation of IT risks and vulnerabilities, and monitor the completion of the mitigating of risk vulnerabilities timely.

Participate in the assessment of local regulatory and head office IT risk alerts, and follow up with relevant teams to complete risk mitigation work according to requirements.· Improve the IT risk identification and assessment working mechanisms and methods, and organize relevant teams to carry out IT risk identification and assessment work.·

Participate in the construction and organization promotion of IT risk quantification indicator system and other management tools , improve the use of IT risk monitoring platforms, cooperate with the second and third line of defense departments to carry out risk and internal control management work ; organize risk assessment matrix, RACA , KRI , LDC and other assessment work.·

Organize and complete the data collection, review and submission of the IT risk quantitative indicator system of the head office.· Develop branch-level IT risk safety training plans and organize their implementation.· Participate in completing other tasks assigned by superiors and the head office.

Job Requirements:

Able to communication effectively both written and spoken in English & Chinese with internal/external stakeholders and HQ.
Open to candidates with interests in IT risk, IT governance, IT audit, IT regulatory compliance who are keen to explore a career in IT risk management.
Knowledge of regulatory requirements and industry practices (e.g. MAS TRM Guidelines, MAS Cyber Hygiene, ISO27001 etc.)
Attention to details, with the ability to thoroughly and accurately review IT policies, process, reporting and audit responses.
Bachelor's degree or above in IT relevant majors.
Relevant professional qualifications and certificates will be a plus.

Company information

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

RESPONSIBILITIES include the following. Other duties may be assigned :

• Maintain and ensure the IT systems, such as network administration, servers, desktop systems, office systems & etc. are well maintained and operate reliably. Duties include: regular monitoring, preventive maintenance, security patches, backup, recovery, review and upgrade.
• Responsible for all day-to-day IT related matters and to provide technical support for both hardware and software issues the users encounter as well as provide relevant IT training to the users.
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices for computers, email, applications and change request for all locations.
• Implement information security policies and governance to ensure compliance controls with commercial and legal requirements are met.
• Ensure security of data, network access, backup systems and maintain updated documentation of all IT systems.
• Assist with vendor evaluation, recommendation and negotiations. Manage third party vendors to ensure services and support are delivered in accordance with Service Agreement.
• Liasie with external providers for all business operating systems for any troubleshooting and their maintenance.
• Monitor current and future trends, technology and information that will enhance company’s growth.
• Manage and maintain accurate records of all local IT assets/inventory and asset configuration documentation.
• Develop required reports in response to business user and management needs.
• Administer and maintain the group’s Office 365 in all locations.
• Assist in any IT related ad-hoc projects when needed in all locations.
• Perform any other duties and responsibilities that may be assigned.

EDUCATION and/or EXPERIENCE

• Diploma in Information Technology or equivalent with a minimum of 2 years experience in IT roles.

SKILLS, ABILITIES & ATTRIBUTES

• Good creative and analytical thinking and problem-solving skills
• Good leadership skills
• Strong human relations skills
• Strong planning, organising and coordination skills
• Good communications (verbal and written) and presentation skills
• Strong working knowledge in:

1. Hotel and F&B technology – PMS, POS, payment solutions
2. Management of service desk, or be ITIL certified
3. Fortigate Firewall, VLAN, L2 switching, Wireless, or be Cisco certified
4. Windows Server and server virtualisation, or be Microsoft certified
5. Webside development, hosting management, WordPress, Magendo

SCOPE

Reporting to the General Manager, this position is responsible for managing all local computer and audio-visual technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies.

OVERALL OBJECTIVES

• Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated company standards and rules and regulations given by law.
• Ensure that IT & AV contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.
• Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place.
• First point of contact for all IT & AV related issues within the hotel.
• Solve technical or operational problems as reported by the users.
• Ensure that equipment is in proper working order and application performance is optimized
• Ensure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.
• Ensure that backups are performed and checked on a regular basis.
• Update all computer systems with the latest security patches to minimize internal and external access security risks.
• To train end users for correct usage of IT systems and equipment, and provide confidence for daily operational needs.
• Other ad-hoc duties as assigned

REQUIREMENTS

• Diploma or Degree in IT Administration, Information Systems or equivalent, with at least 5 years of relevant IT & AV experience, preferably in the hotel industry.
• Experience with hotel applications such as Opera, Fidelio and Micros preferred
• Organized, analytical, resourceful, meticulous and confident
• Able to multi-task and work independently in a dynamic environment with good problem solving and decision-making skills.
• Good interpersonal and communication skills
• Able to work shifts/weekends as required

Requirements

The role requires handling of measurement and detection equipment for military and homeland security. The successful candidate will possess strong IT software installation and configuration skills. He is able to manage post-sales delivery of equipment, perform regular maintenance and carry out diagnostic analysis for trouble shooting and repair work. A keen learning attitude and strong problem-solving ability will position him well for the role. He is expected to prepare basic reports. Good communication and interpersonal skills will assist him in reinforcing existing strong customer relations.

Qualification

Higher Nitec / Diploma in Electrical & Electronics Engineering with min 2 years relevant experience

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Role: Client onboarding Specialist

Location:Singapore

Domain Required( if any specific): KYC Onboarding

Year of experience required: 0-3 years

Minimum Education: Graduate

Duration: 6 months (extendable based on performance)

Permanent/Fixed term: Fixed term

Working Days: Monday to Friday

Role Purpose

• Own and deliver end-to-end client onboarding experience for our clients of WM Business, facing off clients alongside our client advisors to gather required client onboarding documentation.
• Interface as a case manager to seamlessly handle all the different steps for onboarding a client, handle all queries from the client/client adviser.
• Think flexibly to propose new ideas and contribute to continuous improvement of processes and services.
• Strong understanding of the ever-changing regulations relating to AML/KYC and Investment suitability.
• Engage in Adhoc projects including systems change, process improvement, cross border initiatives, new regulatory changes from requirements gathering through implementation.
• Have good planning and time management/prioritization skills

Your experience and skills:-

You have:

• Bachelor’s degree in any stream
• “0-3“ years of experience in KYC/AML roles,Client Onboarding, Remediation Process, or related functions ( ideally in banking)
• Detailed understanding of KYC/AML procedures/regulations
• Understanding of the risk management framework in a bank, with emphasis on ability to identify, assess and address any potential risks.
• Proven experience in client service (ideally in banking).
• Ability to diligently follow up and follow through on deliverables.

You are:

• A self-starter who can work well with minimal supervision.
• A skilled written and verbal communicator. (Mandarin written and verbal skill would be an advantage in serving our APAC clients)
• A collaborator who can work well with different functions and can manage stakeholder expectations.
• A dedicated team player with a can-do attitude and eagerness to learn.
• An effective worker who can multi-task and perform under pressure.
• Able to think on your feet /out of the box to come up with solutions.