Job Responsibilities

• Order Processing- Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in order. Analyses service failures and makes recommendations for improvements. This to maximize customer service level and sales.
• Resolve Customer Complaints- Ensures efficient customer complaint handling and decrease of the number of complaints. This by:
• Pre-advising all customers of any potential shortages including reason and next availability.
• Processing all allocated customer’s returns / queries. Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner.
• Obtaining and evaluating all relevant information to handle enquiries and complaints. Reports on customer complaints as requested by Customer Services Lead.
• Pro-actively inform the customer of what can be delivered. Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationships
• Provide the Logistics Operators with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on- going support as requested by team leader or manager
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

Job Requirements

• Diploma or Degree
• 2-5 years of experience in customer service, in an FMCG environment
• Understanding of order to cash processes and experience in managing order flows with internal and external stakeholders
• Detailed SAP ECC system knowledge
• Proficient in Excel

Job Responsibilities

Perfect Content, Activation, Search & Assortment (CASA) Design & Execution

• Update & Maintain hero images for all JDE products across all online channels
• Develop promo hero images and update images during key promotion windows
• Manage the day to day relationship with 3rd Party Marketplace (MP) partners, to ensure a perfect execution of our eCommerce Fundamentals

Performance tracking/ data analysis

• Drive Visibility and Promotional planning to Win the Key Shopping Festivals such as 11:11 or Black Friday or Prime Day.
• Measure CASA performance using online tools such as Profitero
• Assist Channel Managers with Performance Tracking reports

Plan & Develop Exclusive Channel Promotions

• Work closely with E-com Channel Sales Managers on Promotional Campaign Planning
• Lead the GWP sourcing function to support all Online Channel promotions

Develops Platform Communication Materials (on site & off site banners)

• Work with cross functional teams to develop platform materials linked to National Marketing Campaigns and/or Channel Exclusive Promotions,
• Work on all Content curations, feeds, CRM messages
• Lead planning & Execution of Digital advertising

Process Customers’ queries received via Online Channel platforms by working with relevant stakeholders

Job Requirements

• Bachelor Degree in Marketing
• 1-2 years of experience in Digital Marketing & Content Creation
• A good knowledge of Microsoft Office is required.
• Good communication and stakeholder management skills
• Ability to be agile
• A good knowledge of eCommerce Retail Environment: Grocery on-line, Marketplaces and Pure Players will be an advantage.

Operations Specialist, Front Office Support Services, Asset Transfer Validation (5 Months Contract)

Description

Bank of Singapore opens doors to new opportunities.

Start your career with Bank of Singapore as an Operations Specialist (5 Months Contract ) in our Asset Transfer Validation team!

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

General Description

We are seeking a contractor within our Front Office Support Services (FOSS) function. The incumbent will handle pre-checks on all client related transactions prior to processing by Remittance team and to perform callback on related transactions.

Responsibilities

Pre-check on client related transactions

• Ensure all relevant approval is obtained and instruction provided by Business adheres to client’s signing mandate
• Escalate any deviation to Standard Operations Procedure
• Coverage includes: Payments, Internal Transfer, Standby Letter of Credit/Banker’s Guarantee, Letter of Undertaking, Cheques

Callback on Asset and Non-asset Transfers

• Ensure callback is conducted in accordance with procedures and policies
• Initiate call to clients to confirm and verify various transactions / instructions
• Retrieve and verify callback conducted by Front office
• Handle BAU type of queries/issues ensuring that the case is resolved or properly escalated in a timely manner.

Control

• Act as a control unit and be able to identify risk issues in the course of interacting with the client/Front office
• Ensure that exception processing is completed exactly according to the conditions set in the approval
• Perform an end of day review to ensure tasks are completed by signing off on the end of day checklist

Query Management

• Ensure all queries from Business is resolved within expected timeframe or escalated to the correct parties

Change Management

• Identify control gaps and work with team to review process efficiency and deliver improvements
• Participate in projects as and when required

Requirements

• 2 to 4 years of experience in Private Bank Operations especially in the area of Remittances, Callback or Client Service role
• Tertiary education with a good academic track record.
• Good knowledge of Microsoft Office.
• Fluency in English is essential.
• Clear written & verbal communication skills with all levels of staff
• Client-oriented mindset
• Meticulous and good team player
• Ability to work independently & drive initiatives forward until delivery.
• Ability to work effectively with both Front Office and Support staff, at all levels.
• Ability to work & deliver under time pressure
• Proactive in identifying any process gaps, providing or suggesting solutions to improve productivity
• Ability to perform ad-hoc system testing

The ESG specialist should possess competencies in sustainability, technology, and business administration, with the business acumen to understand a complex organization, devise technical solutions and work as a liaison between the commercial, marketing and technical teams. Broad understanding of seaborne transportation and shipping finance will be an advantage.

The specialist is expected to analyse, specify and validate data and provide insights to clients on ESG strategy and framework development, ESG benchmarking and Gap Analysis, ESG reporting and assurance, and other related services. They will also apply analytical and problem-solving skills to support business initiatives and ensure that project deliverables are met.

What You Will Do:

• Work with customers and/or internal stake holders to gather data and data analytical tools to analyze, report and provide recommendations for sustainability projects
• Establish and maintain information network to collect and compile pertinent industry data from publications, clipping services, analyst reports, electronic databases and various field sources
• Track and keep abreast of global and regional regulatory developments regarding ESG and sustainability, particularly for the maritime sector.
• Deliver sustainability reporting, gap analysis and assurance projects, including strategy development, project management and stakeholder management.
• Maintain awareness of the overall ABS service portfolio and promote services/products
• Work with organizational teams to develop capture strategies, proposals and pricing as appropriate
• Work with technical staff and other internal teams as needed to meet customer needs
• Provide strategic insights related to future business initiatives, market drivers, and competitor activities for inclusion in business planning
• Attend industry events and conferences, and provide feedback and information on market and creative trends
• Develop and maintain key client relationships with a focus on maintaining current work and expanding new business opportunities and prospect for new clients

What You Will Need:

Education and Experience

• Requires a Bachelor’s degree in business management or in a technical engineering field.
• MBA or engineering postgraduate degree is preferred.
• Typically requires four or more years of experience in the assigned area of responsibility and market sector.
• Previous experience in business development or sales in a technical and diverse product environment will be an advantage.

Knowledge, Skills, and Abilities

• Knowledge of Sustainability reporting frameworks like GRI, SASB, TCFD, etc.
• Previous experience of working in a consulting firm or corporate sustainability department
• Highly analytical and strategic, and able to deal with complex flux of information
• Ability to identify and provide regular updates and overviews on new leads and potential business opportunities
• Proven track recorded in the development of high performing multidisciplinary teams
• Track, interpret and analyze emerging legislation that will affect the industry and draw up transition plans
• Excellent communication skills (oral & written), enabling effective communication at multiple levels
• Strong commitment to ethical business practices, in full accordance with relevant corporate policies
• Experienced in using tools such as MS Power BI, Tableau or other visualization tools is a big plus
• Display an entrepreneurial mind set and think practical, ‘out of box’ solutions
• Ability to work efficiently and deliver timely in a fast-paced environment
• Working knowledge of the ABS Health, Safety, Quality and Environmental management system.

COMPANY DESCRIPTION

About BW Group

BW Group is a leading global maritime company involved in shipping, floating infrastructure, deepwater oil & gas production, and new sustainable technologies. Founded in 1955 by Sir YK Pao, BW controls a fleet of over 450 vessels transporting oil, gas and dry commodities, with its 200 LNG and LPG ships constituting the largest gas fleet in the world. In the renewables space, the group has investments in solar, wind, batteries, biofuels and water treatment. BW is proud to be listed as one of Forbes World's Best Employers 2023.

Are you ready to make an impact?

What drives us is our mission to deliver energy for the world today, and to find solutions for tomorrow. If you want to make lives better around the world by providing access to energy, while working on sustainability and decarbonisation, we'd like to hear from you. Working at BW you will feel the pulse of the world each day. If something happens in the world, we feel it, and you can play your part by anticipating and responding to it. Our high-performing teams are drawn to BW by the global nature of our work and the satisfaction of working with collaborative people who inspire each other to deliver exceptional results.

RESPONSIBILITIES

BW Group is seeking an IT SOX Manager to join our SOX Team with the responsibility to design and implement IT SOX controls to ensure compliance with Sarbanes-Oxley ("SOX") regulations. Your primary focus will be on understanding end-to-end business processes and application data flows, and map them to existing IT General Controls ("ITGC"), IT application controls ("ITACs"), and business process controls, including identifying control gaps, documenting controls, testing operating effectiveness of controls and performing remediation of deficiencies identified.

Responsibilities:

• Leads the creation of a Risk Control Matrix to map controls to identified risks, ensure proper coverage and inventory of controls for each process, establish transparency and completeness of coverage with consideration on the controls frameworks such as COBIT, NIST, ISO 27000 and CIS
• Develops, directs and leads IT SOX compliance efforts, including review and tracking of IT controls design assessments, controls validation testing, and gap remediation according to Internal Audit concepts (Sarbanes-Oxley, COSO, and/or evaluations of systems of internal control) and SEC/PCAOB/SEC guidelines
• Maintains current understanding of IT audit/technology developments and emerging risks, and proactively identify IT risks and process improvement opportunities according to company-wide initiatives and changes
• Performs SOX testwork and advice to partners on policies and procedures, system implementations, regulatory and compliance requirements, application and infrastructure updates, cybersecurity, change management, asset management, business continuity and disaster recovery, and data privacy, etc.
• Collaborates with application owners to facilitate the onboarding process, providing guidance and support through the change management process to ensure proper alignment with SOX requirements, and oversees completion of required SOC 1/2 controls assessments, inventory of End User Computing (EUC) Tools and Models
• Assists with designing and deploying audit procedures and techniques for technical / IT areas such as segregation of duties and critical access, ERP configuration controls and other related areas
• Assists application owners in understanding the associated ITGC and ITAC controls for new applications being onboarded, and coordinate and conduct controls testing to assess the effectiveness and compliance of implemented controls
• Coordinates with Internal and External Auditors to support the SOX audits and reviews

• Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certified Internal Auditor (CIA), or equivalent.
• Minimum of 7+ years of professional working experience required in IT SOX compliance, IT audit, or a similar role ; 2-3 years of Big 4 experience strongly preferred
• Strong analytical and problem-solving skills, with experience in utilising tools like Visio to visually represent application flows and identify controls from applications within the SOX scope, with experience in data analytics (e.g. ACL) and data extraction methods such as using Excel Macros, Python, R language, etc.
• Strong project management skills, with the ability to manage multiple priorities and deliver results within defined timelines
• Demonstrates excellent communication and interpersonal skills to lead and collaborate effectively with cross-functional stakeholders at all levels to create and understand comprehensive process flows, control matrices and effective completion of control documentation to facilitate mapping of upstream and downstream processes
• A diligent and effective manager who leads by example, demonstrates strong personal credibility and integrity, and works effectively as an integral part of the SOX team to achieve challenging and dynamic objectives

At BW, we offer challenging work in an international environment with a team of dedicated and competent colleagues. We recognise that the success of BW rests with each employee's ability to provide the necessary skills and confidence within the team, and our training is tailored to suit individual needs and career aspirations.

Vision: Best on Water

Mission: We deliver energy for the world today, and find solutions for tomorrow

Values

• Collaborative
• Ambitious
• Reliable
• Enduring

If our values resonate with you and you think you can contribute, we would be delighted to hear from you!

Information for Recruitment Agencies:

BW endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, BW operates a preferred supplier list (PSL) and will not be accepting unsolicited applications from non-PSL agencies for this role.

IT Officer

About the role

Reporting to the IT Assistant Manager, the successful candidate will be responsible for the day-to-day IT operations which will require you to support administration staff, teachers, and students.

You will be responsible for asset tracking, tech refresh, software, hardware, and application support.

You will be responsible in ensuring that all IT policies set by your reporting manager and regional office are strictly adhere to. You will be responsible in liaising with external vendors with regards to equipment that requires repair and servicing.

You are also required to support events that requires IT support and be responsible in ensuring that all AV & media equipment are well taken care off.

To assist the IT Department leads and the IT department in daily operational support. To act as liaison with teachers and key stakeholders to support daily IT helpdesk requests.

You are also expected to perform other Ad-Hoc duties assigned to you by your reporting manager which may require you to report or stay beyond your normal working hours.

Education and Experience:

• Diploma / Degree in Information Technology or its equivalent. Certification in ITIL and CompTIA+ would be advantageous.

• At least 2 years of relevant working experience in helpdesk or onsite support with strong support skillset.

• Excellent communication skills

• Basic knowledge of Windows, OSX, iOS, hardware, software, server and networking. Experience in Office 365 and Active Directory would be an advantage.

• Excellent people skills

• Ability to work under pressure and well with others and in a team environment

• Fast learner in a fast-paced environment

• Ability to retain new skills

• Experience working with different cultures

• Fresh graduates will be considered

Essential Duties

This position includes, but is not limited to, the following essential functions:

Desktop Support

Responsibilities:

· Level 1 Help Desk duties-responsibilities will increase with training

· Assist in troubleshooting, such as, but not limited to:

· Password resets

· Printer configurations, ordering and changing of toners

· Desktop, laptop, Mac and other user device support

· Break/fix, configuration issues, troubleshooting, software installations, hardware repair including in-house repair (projectors & smartboards).

· Assist in coordinating software/hardware requests in coordination with managers requirements.

· Assist in Desktop/Laptop imaging, computer/mobile setup and distribution.

· Devices supported under Desktop Support Scope include, but not limited to:

· Desktop/Laptop/Smart Phone

· iMac/Macbook/iPad

· Projector/Smartboard

· Audio Mixer/AV equipment

· Analogue CCTV/IP Camera

· VoIP Phone

· Participates in technological research by studying organization goals, strategies, and new technological resources for improvements.

· Assist in identifying the need for system and network upgrades, as well as configurations and storage updates.

· Assist in ensuring hardware/software security within the workplace.

· Assist in setting up and supporting AV equipment as and when necessary.

· Ensuring that all IT asset and inventory are tracked and up to date.

· Create and update technical documentation of operating procedures as needed

Audio/Video Support

• Supports Hall / Outdoor A/V requirements for assembly and events.

• Assists the Music Department with their technology and audio/video equipment.

Asset & Vendor Management

• Promotes responsible usage and care of company equipment.

Ad-Hoc Duties

• User relocation

• VOIP phone deployment & troubleshooting

• Media Wall related issues

• Change of printer toner, remove paper jam, increase printer credit

• Printer report extraction

• Vendor escort and assembly stand-by duties

About you

Able to adapt quickly to our fast-paced international environment. Seeking out and implementing new ideas and innovative methods to raise the school’s level of achievement and the ability to communicate clearly with all stakeholders is essential.

Keen to collaborate and share your specialist expertise, you will be a fitting ambassador for the school. You will communicate with confidence across diverse audiences and situations, using your expertise to build strong relationships with colleagues.

All staff are required to manage effective personal development as part of the Company’s commitment to invest in staff as the key resource in the organization.

All Staff must ensure that they meet their statutory responsibilities with regards to Health and Safety, Equal Opportunities and other relevant legislation, and should conform to professional and ethical requirements

Safeguarding

At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people are able to thrive and learn. We are committed to safeguarding and promoting the welfare of all our students irrespective of race, ability, religion, gender, or culture.

All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years. The school will support candidate to obtain this.

The Apparel/Accessories Costing Excellence (ACE) team is a function of Nike’s Global Sourcing and Manufacturing team, driving product cost transparency and excellence through effective costing and cost engineering. ACE also creates the costing frameworks, standards, and systems to enable an integrated costing process for Apparel/Accessories (AP/AC), leading manufacturing cost negotiations and serving as subject-matter-experts and change leaders in costing for Nike.

WHO WE ARE LOOKING FOR

We’re looking for a Marker Specialist who is based in Singapore and responsible for the seasonal evaluation of apparel, headwear and accessories fabric and trims utilization, enabling cost accuracy/avoidance and reduction of material wastage in long term through marker validation, optimization, and standardization efforts.

Being the subject matter expert, the Marker Specialist will also be collaborating with both internal and external stakeholders, providing technical support and guidance through troubleshooting, discussions and trainings related to material utilization and factory performance improvement.

Operationally, the Marker Specialist is required to prepare seasonal reporting, perform data analysis and regular maintenance of existing SOP (Standard Operating Procedure), tools and documents. In Nike, change is constant. Therefore, the desire and curiosity to constantly identify or explore opportunities for continuous process improvement in existing workflow and practices over time is highly valued.

WHAT YOU WILL WORK ON

On a day-to-day basis, you will be evaluating on seasonal marker validation, analyzing and optimizing material (fabric/trims) utilization by evaluating factories’ costing marker using pattern/marker software during seasonal marker validation. You will be providing cost effective marker lay-up recommendations and accurate justification of usage and percent efficiency standard which contributes to cost accuracy/avoidance for Nike. At the end of each season, you are to provide seasonal cost savings reporting that will be shared with relevant Nike stakeholders.

During the marker validation or material utilization process, whether seasonal or ad-hoc basis, you are
expected to provide technical support & guidance to internal and external stakeholders through area of expertise and knowledge of fabrics, construction, and fit standards to troubleshoot or address on fabric/trims related usage initiatives and enquiries.

You will be presenting findings and/or providing solutions, options or recommendations whenever possible. There is also a need to deep dive with factory and costing team to review factories’ seasonal material efficiency performance whenever required. You will initiate and lead discussion with factory partners to resolve technical matters and drive manufacturing process improvement with the aim to reduce waste and improve efficiency.

In a team setting, you should be actively involved in weekly team meeting to share updates, explore and drive possible process/ system improvement conversation to optimize day to day operational efficiency. Always sharing best practices and ensure standardization and alignment within team through proper documentation

Aside from the daily tasks/activities, there will be a need to perform other operational duties, such as data analytics for internal use or further project study, maintaining, updating or re-design existing tools, guidelines, policies and training materials whenever required. Occasionally, we could be providing trainings for internal and external parties whenever required, such as new process implementation, onboarding new factory etc.

WHO YOU WILL WORK WITH

You will be part of the AP/AC Costing – Material Utilization team reporting to the Material Utilization Manager based in Singapore. The work that our team is leading plays a significant role in enabling cost accuracy/avoidance and reduction of material wastage in long term through validation, optimization, and standardization.

As the subject matter expert for material utilization, you will be collaborating closely with factory partners and supporting Nike internal functions involved in the costing process such as Product Creation and Sourcing team to evaluate apparel, headwear and accessories fabric and trims utilization. In this process, you will be providing findings, analysis, and/or suggestions to achieve material optimization and efficiency improvement.

WHAT YOU BRING

• 4 to 6 years of relevant experience in the apparel industry, specifically in costing/production marker making or equivalent experience with material usage optimization will also be considered.
• Proficiency in CAD/Marker/Nesting software systems such as Optitex and Lectra is preferred.
• Knowledge in applying data visualization tool Tableau and work management tool Smartsheet is preferred. Proficiency in creating dynamic PowerPoint presentations is a plus point.
• Great presentation skills and excellent verbal/written communication skills in English.
• Work Independently with strong analytical and problem-solving skill as well as a good team player to collaborate and communicate effectively with factory partners and cross functional teams.
• Demonstrate initiative, proactiveness and resourcefulness
• Meticulous and detail oriented

Mon to Fri 8am to 5pm

Salary: $2500-$3500

Location: Chai Chee

Industry: Manufacturing industry

Responsibilities:

• Performs day-to-day broad range of HR activities including proper filing of documents
• Assisting with the process of recruitment such as, screening candidates, assist with scheduling interview, and issuing employment contracts
• Handle benefits and claims administration
• Maintain accurate HR database and up-to-date employee records
• Generates and maintain regular HR reports as required
• Handle any other ad-hoc duties as and when required

Requirements:

• Diploma in Business Management or Human Resource related discipline
• No experience but posses driving license most welcome.

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Job Responsibilities

• Oversees brand integrity, messaging, and strategy alignment across all stages in the marketing funnel and marketing campaigns.
• Brainstorm and manage overall digital marketing strategy to drive lead acquisition and increase online presence.
• Measure and report on the performance of digital marketing campaigns and assess against ROI goals.
• Liaise with digital media and identify opportunities for media coverage fit for the brands.
• Copywrite in English and transcreate (mainly Chinese to English) for content in different formats, tones and channels; work with relevant functions for assets suitable for content.
• Consistently conduct knowledge research, brainstorm for new ideas and track trending topics to develop interesting content.
• Work with internal stakeholders to optimise content and copy for advertisement considering keywords, business objectives and budget.
• Collaborate with internal stakeholders to develop product positioning and marketing direction for products; contribute to product naming.
• Manage corporate social media accounts such as Facebook, Wechat, Weibo, Red, Youtube, Instagram etc., including content development, posting, building following, community nurturing, social listening/ monitoring and responding to feedback, enquiries and comments, to increase brand awareness, engage customers, and gather insights.
• Update marketing materials, maintain content asset database and communicate regularly with regional marketing teams.
• Collaborate with marketing and product teams internal stakeholders to and contribute to product positioning and marketing direction for products.
• Assist in other marketing events and activities, when required.

Requirements

• Degree in Marketing, Communications, Languages or other related fields.
• Excellent grasp of English language and copywriting skills.
• Proficiency in Chinese for translation preferred.
• Possesses knowledge and a keen interest in skin care and health and wellness products.
• Strong project management skills, comfortable to manage multiple stakeholders from cross-functional departments.
• Resourceful and able to work independently with initiatives.
• Active team player; positive attitude and a problem-solver.

Responsibilities

• Generate and develop creative ideas for video content.
• Support and execute relevant programs to achieve company goals.
• Create engaging content for various social media platforms, including Facebook, Instagram, and YouTube.
• Manage multiple projects simultaneously, ensuring effective and efficient video and photo production and editing across various budget levels.
• Collaborate with cross-functional teams to understand project requirements and deliver visually compelling solutions that align with brand guidelines and messaging.

Qualifications

• Expertise in video production, camera operation, and lighting techniques.
• Experienced in shooting and editing videos and photos using Adobe Premiere Pro, After Effects, Photoshop, and other relevant software.
• Strong skills in visual storytelling and creativity.
• Up-to-date with the latest trends and research in media platform features and media techniques.
• At least a Bachelor's degree or certification in a media-related field.

If you are interested, kindly apply through mycareersfuture.

I regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R21100604

Data provided is for recruitment purposes only

Business Registration Number: 201735941W.

Licence Number: 18S9037

PRODUCT AREA

Chrome is dedicated to building a better, more open web. We’re focused on making a better browser (on both desktop and mobile) to help users take advantage of all the web has to offer in a safe and secure way.Chrome is available across all major platforms — iOS, Android, Windows, Mac, Linux and Chrome OS. We also built Chrome as an open source project so the entire web ecosystem could benefit from the latest innovations in speed, simplicity and security.

ADDITIONAL JOB DESCRIPTION

The mission of the Chrome Enterprise Browser Go-To-Market (GTM) team is to grow and secure the Chrome Enterprise browser footprint in partnership with customers and cross-functional teams.

In this role, you will help drive enterprise sales and adoption of Chrome Enterprise browser products, including Chrome Enterprise, Chrome Enterprise Core, and Chrome Enterprise Premium in the region. You will drive a pipeline and engage with enterprise customers, IT, and security decision makers across all verticals. You will work cross-functionally with various customer-facing roles in Chrome, Cloud, Workspace, Chrome OS and more, as well as with channel partners to move opportunities forward. You will be a customer advocate internally in the various aspects of the GTM efforts around Chrome Browser for enterprise.

Qualifications

JOB RESPONSIBILITIES

• Develop a strategic territory plan for the region and account plans to build a pipeline. Forecast, and achieve regional and team OKRs to promote Chrome Enterprise products.
• Engage with prospects and customers at all levels and identify use cases for Chrome Enterprise browser products, understand existing IT environments and requirements, and influence the long-term direction for new and existing customers.
• Advocate throughout customers Chrome browser journey, develop customer specific solutions, and remove blockers.
• Attend industry events and strategic customer meetings virtually and in person to help build awareness for Chrome Browser’s solutions.
• Manage cross-functional partnerships with Google teams and external partners to influence promoter network and product roadmap.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in technology sales or working with customers in a sales role.
• 1 year of experience with device management and application solutions.

PREFERRED QUALIFICATIONS

• 3 years of experience promoting Chrome technologies to organizations across geographies and functions.
• Experience working with marketing, channel, and product and engineering to play a significant role in the launch of marketing campaigns, channel strategy, and product development.
• Experience with end-user compute IT administration including CBCM, Cloud Security solutions, ChromeOS, Linux, and virtualized environments.
• Ability to understand and work with new emerging technologies, methodologies, and solutions in technology spaces.
• Excellent written and verbal communication skills, with the ability to present to customers or in events.

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Decathlon is your sports wonderland! 

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport!

At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together!