Responsibilities:

· Identify new market opportunities and generate new sales leads

· Follow up on sales funnel and ensure successful completion of projects with prompt customer service and satisfaction

· Plan and develop sales plans to achieve sales objectives & monthly sales target

· Manage entire sales cycle from pre-sales discussion with customers, prepare quotations, negotiate orders, contract review to post-sales support

· Develop and conduct presentations explaining products and provide product knowledge to new and existing clientele

· Provide technical & sales support to key clientele like Architects, Lighting Consultants, Interior Designers, Landscape Designers and M&E Consultants

· Maintain and develop trusting long-term relationships with new and existing customers through understanding their business activity and needs

· Promote and represent the company professionally at trade exhibitions, events and product demonstrations

· Prepare reports and forecasts as and when requested by the management in a timely and accurate manner

Requirements:

· Minimum Diploma in any Electrical/ Electronic/ Mechanical/ Building Engineering

· Minimum 3 years of relevant working experience in building industry preferred

· Strong passion in sales and highly driven to achieve targets

· Enjoy working with a dynamic team and able to work confidently in a fast-paced environment

· Meticulous and ability to multi-task with good organisation skills

· Possess strong interpersonal, communication, presentation and negotiation skills

· Good problem-solving skills and ability to work as a team

· Good track record in project sales and large tender preparation

** 5-day work week

** Shuttle Bus Service provided at Ang Mo Kio / Yio Chu Kang MRT

IT Support Engineer | WAN/LAN | AMK

Working hour : Mon to Fri, 830-6pm
Salary : $3000-$3500
Address : Ang Mo Kio Industrial Park

Job
-Provide LAN\WAN support and trouble-shooting
-Provide end users support in a Windows based environment
-Reporting and Updating Database and documentations
-To participate and assist in new projects implementations.
-To assist in any other IT related activities
-May be assigned to station at client’s premises

1-2year experience can apply

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Location: Tai Seng

Salary Range: Up to 5.5k

Mon to Fri ; 9am - 6pm

Responsibilities:

• Provide support for Microsoft Dynamics Navision ERP system and generate Jet Reports.
• Support and implement new EDI solutions and applications, including developing and maintaining EDI integration using XML.
• Conduct hardware and software installation and maintenance.

Requirements:

• Minimally a Diploma in IT.
• Experience in hardware and software installation and maintenance would be advantageous.
• Experience with ERP systems.
• Knowledge of web development would be advantageous.

If you're keen to explore this opportunity, do apply directly or submit an updated copy of your resume to [email protected]!

Talents@Work Pte Ltd: 21C0501
Navarro Melody Grace Bayog: R1764275

“Who We Are as a Company”

Capital C Corporation, a leading Singapore-based fintech company, as we transform financial services in Southeast Asia.

With a decade of experience and a startup mindset, we're enthusiastic about the opportunities in Southeast Asia to supercharge our users.

Our technology is purpose-built, enabling us to reach and empower underserved individuals through digitalization, offering a wide range of financial solutions, including consumer, MSME business, two & four-wheeler financing, buy now pay later, and salary advances for developing countries, all aimed at boosting financial stability.

Come join us on our journey to revolutionise financial inclusion and enhance lives across Southeast Asia. Our mission: "Driving financial inclusion, enhancing lives."

“Discover the team behind the scenes”

The team of Customer Engagement Specialists is committed to delivering exceptional customer service. They operate collectively to swiftly address inquiries, clarify doubts, and aid customers in their initial document submissions. As a Customer Engagement Specialist, the role involves being the initial contact point for customers, resolving inquiries, and guiding them through the process of submitting required documents. This role plays a pivotal part in ensuring a positive customer experience and efficient document collection.

"Role Sneak Peek"

Your primary responsibility is to provide top-notch customer service while also employing your sales-driven skills daily.

You have the flexibility to use a range of different sales tactics in conversations to meet departmental KPIs. This role encompasses being the initial point for document collection and effectively guiding customers to either our outlet or assisting them in submitting their documentation to us, ensuring a seamless customer experience."

"Workday Activities"

The daily routine of a Customer Engagement Specialist involves answering customer inquiries through various channels, including calls, email, and chat. This role focuses on clearing customer doubts, providing guidance on our services, and proactively engaging with customers to meet their needs. Sales skills are applied to identify opportunities for upselling or cross-selling, and accurate documentation of interactions is maintained. The role is dynamic, customer-centric, and essential for ensuring exceptional service delivery.

"The Essential Qualities"

You must possess a sales-driven mindset, with the ability to engage effectively in sales conversations or demonstrate relevant sales experience. You should prioritize a customer-centric approach, displaying a strong commitment to delivering exceptional service. Additionally, excellent communication and persuasive skills are essential for success in this role.

"Valuable Additions"

It's advantageous to possess prior sales experience, even if it's from a different industry. A strong command of English, clear and precise communication skills, familiarity with CRM systems, and experience in the financial industry are all qualities that can enhance your qualifications for this role.

Working Hours:

• 10 am - 7.30 pm
• Five-day workweek: Monday to Saturday, with Sunday off, and one additional off day during the week.

• Opportunity to work on cutting edge Technologies
• Newly created role

About Our Client

Our client is operating within Singapore's defence sector, boasts robust IT operations, and is actively engaged in an expansion drive within the region.

Job Description

As a Cloud Operations Lead, you will be responsible for:

• Act as the main point of contact for operational concerns from customers, ensuring swift and efficient issue resolution.
• Offer guidance and mentorship to the engineering team, cultivating a culture centered around operational excellence.
• Distribute and manage team workloads adeptly, while ensuring effective and efficient task delegation.
• Supervise team activities related to security, patch management, and vulnerability assessments, upholding up-to-date and secure systems and infrastructure.
• Proactively tackle daily tasks, incidents, events, and problems, guaranteeing timely resolutions with minimal disruption to operations.
• Take the lead in discussions with Cloud Service Providers, OEMs, and principals, actively participating to stay informed about the latest industry trends and technologies.

The Successful Applicant

• Bachelor's degree in Computer Science, Information Technology, or related disciplines.
• Minimum of 5 years of experience working in an enterprise environment.
• The Cloud Operations Lead possesses expert knowledge of the AWS cloud and is well-versed in ITIL operational processes
• Possess strong technical knowledge in one or more of the following domains: System Administration, Networking, Cybersecurity, Business Continuity, MS Active Directory & IAM, End Users Computing, etc.
• Familiarity with enterprise-class applications such as Tenable, CyberArk, NetBackup, Splunk, Palo Alto, Symantec Endpoint Protection, etc.

What's on Offer

You will have the opportunity to work with cutting-edge technology and tackle challenging projects that will keep you engaged and motivated. What's more, our client has an excellent track record of promoting from within, providing you with the opportunity to build a long-term career with the organization while advancing your professional goals.

Responsibilities:

• Oversee the setup and upkeep of the company's network infrastructure.
• Inspect all WAN and LAN network infrastructure and services are secure, reliable and in accordance with the company's regulation.
• Practical experience with Transmission Control Protocol/Internet Protocol, IPS, switches, routers, servers, Windows and Linux server operating systems.
• Utilize software-defined networking, cloud computing platforms, network operations, and network security.
• Monitor and analyze WAN traffic on the IT network.
• Create a strategy to address issues or concerns and put the network solution into practice.
• Assist with requests for network solutions and services changes.
• Oversee the automation of network infrastructure deployment.
• Support the region's IT project planning, coordination, and execution.
• Partake in the launch of regional and international IT initiatives.
• Participate in new business initiatives, implementing and supporting IP voice solutions.
• Oversee and work with vendors to accomplish KPIs for system operations.
• Ad hoc duties assigned.

Requirements:

• Diploma in Computer Science or an equivalent field.
• At least 4 - 6 years of networks operations experience
• Expertise in Azure/ AWS Cloud security and network protocols will be ideal

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

About the Company

China Mobile International Limited (CMI) is a wholly-owned subsidiary of China Mobile. In order to provide better services to meet the growing demand in the international telecommunications market, China Mobile established CMI in December 2010, headquartered in Hong Kong, China. CMI has expanded its footprint in 36 countries and regions.

Leveraging the strong support by China Mobile, CMI is a trusted partner that provides comprehensive international telecom services and solutions to international enterprises, carriers and mobile users.

Job Description

• Project management for data business service delivery, including IEPL/IPLC, IDC, MPLS VPN, IP Transit and etc.
• Manage and provide regular progress update during the project lifecycle for new circuit installation, upgrade, and relocation etc.
• Liaise with customers and vendors to facilitate service requirement to ensure the project progress on schedule
• Conduct risk management, procedure optimization and escalate all outstanding issue during provisioning stage.
• Consolidate, revise and update internal reports weekly and monthly.
• To support ad-hoc tasks assigned by team manager

Requirements:

• Bachelor's degree or above
• Technical background such as CCNA, CCNP, IP networking skills are preferred
• Minimum 3 years of experience
• Excellent teamwork skills, hardworking, self-motived and able to work under pressure
• Excellent written and verbal communication skills in both English and Mandarin as this role needs to liaise with Hong Kong headquarters.
• Singaporeans are highly preferred.

*Candidate with more experience will be considered as Senior Project Specialist

• creating, enhancing, and managing the assigned Computer Integrated Manufacturing (CIM) applications and components to ensure their optimal performance and functionality.
• Responsible to provide 24/7 level 2 & 3 support to ensure the eefiecient operation of production lines.
• Involve collecting specifications, creating, implementing, and rolling out new versions of CIM applications, with a particular emphasis on automation solutions for the Equipment Manager system.
• collaborating with other IT teams towards a shared objective of enhancing system response time and availability.

Requirements:

• Diploma in Computer Science or equivalent.
• At least 2 years of experience in Java development, SEMI Equipment Communication Standard (SECS), Oracle SQL, and/or Tibco.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22109628

Position Summary
As an IT helpdesk engineer, you will be providing 1st Level IT support to end-users locally and regionally via, via Phone and Remote-control tools. To manage users’ incidents and queries in a professional and timely manner. Job scopes includes handling new PC/laptops/printers, AV/VC system, IT purchase/repair, logging and closing tickets, troubleshooting and solving EUC issues, maintaining inventory, providing daily/weekly performance report to team lead, completing assigned project tasks, and to support after office-hour standby call rotation.

Key Responsibilities

• Managed all helpdesk service requests (Office & Production users).
• Plan, coordinate, and prioritize activities tasks to ensure timely and effective resolution of IT support requests and incidents.
• Develop and maintain IT SOPs, documentation, and asset inventory.
• Monitor and report on SLA related to desktop support service levels, team productivity, and customer satisfaction.
• Log all incidents (either via phone or email) into the Incident Management System and handle all incidents within the SLA.
• Troubleshoot and resolve end user application issues, maintain, and update technical support documentation.
• Engage in internal EUC projects, PC/Laptop purchase, part replacement / repair for end user computing devices.
• Assist in the testing and rollout of the hardware, software and internal applications, patches to all PCs.
• Proactively monitor, identity, investigate and resolve technical issues.
• Provide daily/weekly/monthly update on the progress to the helpdesk lead.
• Understand the user’s requirement, provide recommendation and solution to the user within SLA.

Requirements

• Higher Nitech or Diploma in Information Technology, Computer Science or relevant fields.
• Strong oral and written communication skills with demonstrated abilities to communicate with other department team members.
• At least 5 years of experience in End User support environment.
• Work experience in Windows 7,8,10 and above.
• Work experience in 24x7 manufacturing environment is an added advantage.
• Good interpersonal skills for customer relations.
• Ability to work under pressure.
• Strong analytical and problem solving/troubleshooting skills, combined with ability to provide quick resolution to problems.
• Knowledgeable in-service desk systems and IT tools.
• Must be independent, resourceful, pro-active and a team player.
• In-depth knowledge of servers and network, data organization, and both hardware and software.
• Effectively communicate with teammates and managers.
• Ability to prioritize effectively and work with a sense of urgency.

Job Title: L4 - System Analyst - Functional

Key Skills: Functional System Analyst

Job Objectives

Bank’s Technology and Operations (GTO) Global Markets IT division in Singapore is looking for an experienced Senior Business Analyst to join its dynamic derivatives development team to lead in providing solutions for Market Risk Scenarios requirements and Risk Regulations with usage of historical market data.

Market Risk Scenarios

Key focus is to enhance Market Risk Scenarios system using historical market data from external data vendors and internal systems. That includes data sourcing from various market data vendors, historical data calibration, backfilling, applying proxies, generate Stress & historical scenarios for Market Risk business for VaR, ES & Risk Regulatory program FRTB.

Key Responsibilities

· Own functional Market Data requirements & analysis for Market Risk (VaR, ES) projects and risk regulatory initiatives like FRTB-IMA

· Come-up with BRD, FSD and other documents like traceability matrix for Historical Market Data backfilling, proxying, historical scenarios (shocks) generation & establishing data mappings across various Risk Factors in Market Data domain

· Plan & collaborate across different application/infra teams to manage functional dependencies of the solution

· Collaborate with business stakeholders Market Risk Business, technology team to help finalise requirements and deliver solution.

· Assist with completion of System Integration Testing (SIT),

User Acceptance Testing (UAT), application performance testing.

· Prepare and manage technical implementation plan across application teams - coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support

· Third-line BAU support

· Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

· Drive UAT calls with users.

Key Requirements

Skills & Experience

· Manage end to end functional knowledge and business analysis skills on all key market data modules like Data Sourcing from various market data vendors, Backfilling, Calibration & Historical Scenarios.

· With direct experiences in Historical Market Data Domain to cater to Market Risk requirements for data sourcing from various market data vendors (like Bloomberg, Refinitiv, ICE, MarkIT), backfilling, calibration, proxy & historical scenarios generation for VaR & ES.

· Good Business Analysis experience in data sourcing from various market data vendors, backfilling, curve computation (calibration), proxy, stress scenarios & historical scenarios generation for Market Risk and Regulatory requirements

· Cater to various historical market data requirements for historical scenarios for Murex upgrade

· Extensive knowledge of various market data instruments such as equities, commodities, FX, IR curves, options, volatilities etc.

· Experience in any of EDM/MDM market data product like Neoxam, Asset Control, Golden Source, MarkIT etc.

· More than 10 years (for L4) track record in analysing requirements and tracking delivery of global/regional IT capabilities for a bank or multi-national/regional company

· Experience in banking industry preferred

· Proven result-oriented person with a focus on delivery

· Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders

· Good problem solving, analytical, synthesis, system thinking and solutioning skills

· Good to have some scripting/coding capabilities in either one or more of the following skills: Windows batch/Unix shell scripting, java script, SQL, PL-SQL, vendor proprietary language etc.

Functional Expertise Required in following domains:

· Market Data (Historical & EOD)

· Market Risk

· Global Markets

Competencies

· Ability to communicate complex topics in an understandable way using a level of detail and terms appropriate to the situation

· Must be a good team player and able to drive consensus amongst stakeholders with conflicting viewpoints and objectives

· People and team management in a transversal function

· Ability to effectively communicate, interact with and influence technical associates, business and operational partners and executives

· Work effectively within a fast-paced, cohesive architecture team and willing to learn fast and adapt quickly to change

· Possess strong understanding of business strategies and able to translate them into concrete achievable action plans

· Able to collaborate and drive motivation across a diverse slate within and across teams and can deal with difficult conversations effectively

· Owns and enhances workflows and processes, and delegates with clear accountabilities across the teams to meet objectives / outcomes

· Promotes an environment of learning and development. Understand and develop team members and others to achieve their professional growth

· Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders

Education

· Bachelor's degree in computer science, engineering or similar domain

· Related professional qualification like FRM

QC Specialist

Highlights:

• Industry: Manufacturing
• 5 days’ work week; 8.30am – 5.15pm
• Remuneration: Up to $3200 (Depending on experience)
• Location: Jurong Island
• Transport (2 ways) provided at : Jurong East OR Otram Park MRT Station

The Challenges:

• To perform routine analysis of polymer testing & wet chemistry analysis.
• To ensure that tests assigned are performed in a timely manner in accordance with validated test protocols and procedures.
• To perform instruments’ calibrations, maintenance, and troubleshooting.
• To perform housekeeping and maintain the cleanliness in the laboratory.
• To perform inventory check & improvement idea in the lab.
• Other ad-hoc duties as assigned.

What it Takes:

• Min. Diploma in Chemical Process Technology / Chemical Engineering or equivalent
• Candidates with min. 1 year of experience are preferred
• Candidates with no experience are welcome to apply too (Training will be provided)
• Hands-on experience in operating laboratory equipment such as injection molding & gas chromatography will be an added advantage.
• Able to commit to OT occasionally as and when required

Interested candidates please kindly send your updated CV to [email protected]

Talents@Work Pte Ltd

EA License Number : 21C0501

Rei: R2199207

Main Responsibilities

• Coordinate maintenance contractors, review checklists and ensure customer D.O. sign-off within the time.

• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

• Prepare and maintain comprehensive energy conservation action plan to include previous and ongoing efforts and short, intermediate and long-term goals

• Prepare operational and maintenance schedule as per MIS

• Work closely and collaborate with the customer support team to ensure customer satisfaction.

• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

• Remote monitoring of the system operation and performance and reach site if any emergency.

• Familiarization of Refrigeration System Chillers & Freezers, Compressors, Cooling towers, FCUs, Cold room, ETV doors and related controllers.

• Working with a team and deliver the work within the planned schedule.

• Collect the onsite operating parameters like cold room and space temperature and verify with SCADA.

• Collaborate with Internal teams regarding any controls and programming related onsite works.

Qualifications

• Diploma, Bachelor of Engineering Mechanical, Electrical or Equivalent

• Electrical or Mechanical troubleshooting experience would be advantageous

• HVAC knowledge of Chiller Plant, FCU, SCADA, Air side equipment

• Strong communication and analytical skills.

POSITION SUMMARY

As our Coffee Specialist (Customer Service & Contact Center), you will act as our Brand ambassador to deliver world-class customer service continuously throughout the customer lifecycle and engage with our customers across a number of touchpoints. You will elevate the customer experience with functional and behavioral expertise, creating brand engagement and loyalty while always emphasizing customer centricity.

A DAY IN THE LIFE AS Coffee Specialist (Customer Service & Contact Center) – Nespresso Singapore

As our Coffee Specialist for Customer Service & Contact Center, you will engage and build rapport with our customers to understand their needs well, and provide concise solutions through various touchpoints such as phone, digital or social media to deliver exceptional service.

You will provide one-stop shop services for any of our customer needs, including but not limited to product information, delivery slots and machine troubleshooting. You are constantly delivering an unbeatable level of service to the customers, aligned with Nespresso brand values and standards. You will be involved in identifying and proposing areas for improvement in processes, tools, trainings, speech and services to ensure continuous improvement to the customer journey and lifecycle. You should raise and share valuable customer insights, proposing suggestions and feedback to improve the customer experience as well.

WHAT MAKES YOU SUCCESSFUL

• Passionate, customer-driven attitude and does not give up in the face of challenges but works to find the best solution for our customers
• Experience in customer service / sales environment is an added advantage
• Ability to multi-task well and in a fast-paced environment, using a variety of different digital tools and platforms during the course of handling every contact
• Strong interest in the coffee and service industry
• A team player who supports his/her team in meeting department goals yet is also someone who can work independently with minimal supervision
• Solution-driven, meticulous and accurate
• Being able to context-switch quickly when being tasked to handle various tasks depending on dynamic changing needs of our daily operations

Job Description:

• Manage HR recruitment.
• Onboard new candidates and introduce them to others staffs in the company.
• Offboarding upon resignation of staff, find out the reason for leaving the company
• Application & Renewal of employment pass & work permit for few foreign employees.
• Manage outsource employees’ contract renewal(every 2 years)
• Manage CRM Leave portal.
• Administer employee benefits, such as insurance policies e.g. medical, hospitalization, travel.
• Working closely with our Financial Controller on staff management.
• Organize and hosting employee event annually.
• Identify and recruit qualified candidates for the organization.
• Submission of government paid maternity / childcare leaves.
• Assist accountants in monthly billings.

Requirements:

• Keeping up to date on legal and MOM requirements for the company & employees.
• Basic accounting knowledge
• Certified HR management
• Minimum 4 years of relevant experience

This is a 12 months contract assigned to our client

Work Location: To be confirmed

Salary Range : $3,500-$5,000

Shift timings are

1. 4pm-1am

2. 12midnight-9am

3. Mon-Sun (including public holiday)

Night shift allowance applies

Job Description

1. This role works closely, in a 24/7 operations and coordinating fraud intelligence and taking swift actions

on accounts that had been or might be used for fraudulent activities

2. Assist with developing and implementing Fraud Risk Management Framework and all associated

policies and procedures (including risk metrics/ monitors) and ensure they are effectively embedded

3. Follow up and analyze abnormal transactions activity on customers' account.

4. Manage customer's expectation and explain to customer on suspected scam activities.

5. Coordinate and support detection, investigation and mitigation.

6. Understand when to escalate events and to whom

7. Be responsible for incident triage, response and escalation

8. Be responsible for both reactive and proactive security investigations

9. Assist in statistics collation on the various scams reported to the organisation to submit for

monthly management reporting and any others task and assignment by the line manager & management

10. Has strong analytical skill and well verse in Microsoft Office

11. Willingness to learn on the job

12. Skills requried Compliance Legal Support

• Perform installation, moves, changes, upgrades, decommissioning, configuration, testing and other planned requests on the end user devices as per the Operational Service Manual (OSM)
• Deal with incoming incidents and end to end management of EUC Tech Support.
• Troubleshooting and resolving IT related incidents
• Communicate with business the status of the IT related incidents
• Procurement of end user devices & accessories
• IT Audit & Hardware asset management
• Disposal of end user devices as per Schroders’ policy
• Business Continuity Process (BCP) & Disaster Recovery Support
• Work closely with Information Security to ensure continued high levels of Security are maintained
• Be aware of regional and global regulations, keeping Schroders true to their compliance requirements
• Ensure customer satisfaction.
• iPad, iPhone, Android – basic troubleshooting,

• At least 3 years of Desktop Support Experience.
• Knowledge in Call Management, Ticket Management and Escalation Management.
• Knowledge/provisioning /profile administration on Active Directory, MS Teams/ Skypes
• Mobile Iron /Intune configurations, troubleshooting/ installation, configuration, upgrade, removal.
• User profiles administration, provisioning.
• Proficient in IT Services Management experience. Strong customer service focus.
• Basic / 1st Level troubleshooting:

Desktop Support Engineering, IT Support

My client, an Asian bank is looking to hire an AVP , Technology Governance & Control to be part of their key IT Team provioding IT Technology Governance and Control oversight on the IT System Development and Service Management, IT Operations, and IT Support and Control function team.

It's a full time position, office is located at Changi Business Park (East)

• Design, develop, implement, and maintain the IT Technology Governance and Control framework, Policies and Processes (inclusive of process implementation and tools development). This covers areas in IT System Development and Maintenance, IT Service Management (ITSM), IT Assets Management (ITAM), IT Security and Operations, with a strong focus on Identity Access Management (IAM).
• Establish IT Control objectives that are in line with regulatory requirements (e.g., MAS TRMG, BNM RMIT) and the bank's internal IT procedure manuals.
• Ensure compliance with the bank's IT Governance policies and procedures and implement support initiatives to strengthen the overall governance framework. This includes liaising with IT system owners to perform system risk assessment whenever there are system enhancement or new onboarding of systems.
• Liaise and work with APAC branches on the standardization of processes and procedure and perform review of APAC Branches’ IT related documents such as Procedure Manuals and Guidelines.
• Carry out regular compliance check on IT controls on Project Management, IT Security and Operation, and identify non-compliance and work with stakeholders to remediate the non-compliance areas.
• Identify and implement areas of improvements within IT for better productivity, better controls and higher efficiency on overall IT Operation.
• Be a Subject Matter Expert on topic related to Identity Access Management (IAM). This includes designing and implementing a comprehensive IAM framework that covers all aspects of identity management, access control, and privileged access management.
• Provide leadership and guidance to the technology teams to ensure that they adhere to the IAM policies and procedures, including user access management, identity verification, and security controls.
• Manage the implementation of an effective IAM toolset (e.g., SailPoint).
• Ensure that relevant controls are applied, e.g., review of end users' system access requests and ensure appropriate provisioning are granted with timely de-provisioning achieved and perform periodic review of users' access into IT system to ensure there are no unauthorized access.
• Provide review and assessment on user access matrix (UAM) for respective system and work with IT system owners to ensure proper segregation of duties are implemented within the system.

Qualifications:

• Bachelor's degree in IT or equivalent with min. 10 years of working experience with good knowledge and experience in IT Governance and Control function, preferably within the Financial Services sector.
• Strong leadership and people management skills, with experience in managing teams responsible for IAM and IT Auditing is an added advantage.
• Subject Matter Expert on Identity Access Management especially system and users' access control management in the technical aspect can be considered.
• Ability to identify the risk within process and develop control checks to ascertain the controls implemented are effective.
• Solid technical and functional knowledge of relevant regulatory and compliance requirements, with proven experience in applying legal/regulatory guidance into solving practical problems.
• Ability to work collaboratively with stakeholders at all levels of the organization (e.g. between HQ, APAC branches and Singapore teams).
• Good working knowledge of relevant industry standards and understanding of industry trends and products.
• Proven ability to understand, identify, analyse and communicate clearly the operational risks within processes.
• Good understanding of the overall System Development and Operational processes within the financial services industry.
• Ability to manage large workloads and tight deadlines and prioritize accordingly.
• Experience in IT Governance Reviews, Controls Testing and Assurance, and delivery of training.
• Excellent communication, presentation and interpersonal skills.
• Working experience on JIRA (workflow management system) and ServiceNow (ITSM/ITAM) is preferred.

APPLY NOW! Interviews are ongoing! email to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Chiam Lee Ping Dayna

Consultant

Reg. No: R1764404

Stellar- Link Partners Pte Ltd (EA License: 21S0698)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

The Visualization and Refractive Specialist is responsible to drive the sales, market shares, adoption and growth of Alcon Surgical Visualization and Refractive portfolios within an assigned geographic area and customer accounts to meet or exceed the sales target.

This role will be responsible for (AVS) Agros, Ngenuity, Revalia and Refractive equipment & accessories portfolios.

Major Accountabilities

• Responsible for the sales, market share, adoption and growth of the Visualization and Refractive portfolios
• Responsible for the demonstration of the visualization and refractive products to the customers
• Effective Sales penetration of targeted accounts through supporting the doctors in the Operating Theatre and follow up in the clinics (if necessary)
• Collaborate with CAS to provide clinical and training support to customers
• Establish and develop strong customer rapport to achieve growth and acceptance of Alcon’s surgical products
• Effectively communicate to customers the benefits to patients of the utilization of Alcon’s surgical products in order to drive and facilitate increased sales, market share and adoption
• Gain accounts commitment through effective marketing practices – e.g. holding practice development workshops for doctors/HCP; evaluating and follow up on post marketing effort
• Maintain a high level of product and technical knowledge
• Submit daily activity report utilizing Sales Force and Pitcher with contents
• Participate in trade exhibitions, official functions, congresses, seminars and other marketing events as required

Education:

Minimum:

• Diploma in Medical Technology & Informatics, Biomedical Engineering, Nursing, Optometry or related field. Other diploma background may be considered based on relevant experience to the role.

Preferred:

• University Degree in Biomedical Engineering, Nursing, Optometry or related field. Other education background may be considered based on relevant experiences to the role.

Experience:

• Minimum of 2 years of sales experience, sales experience in Medical device industry is preferred
• Minimum of 3 years of clinical application experience, preferably in cataract and femtosecond Laser refractive surgery
• Preferred experience in: OR；Demonstrated experience working with Microscope, 3D visualization in a hospital environment
• Understanding of clinical education training and associated process implementation
• Demonstrated experience delivering complex information and modifying messaging based on audience
• Possess good interpersonal and communication skills
• Able to liaise with staff at all levels in an effective and efficient manner
• Able to work independently as well as a team in promoting Company’s products
• Possess positive attitude and goal oriented
• Has good business acumen

How You Can Thrive at Alcon:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Alcon Careers

See your impact at alcon.com/careers

JOB RESPONSIBILITIES

Enhance Shareholders' Value (Financial):

• Support Singapore CRO/Credit Head and to work closely with Singapore Finance in complying with Group and regulatory credit standards as well as Basel and FRS requirements.
• Support Singapore CRO/Credit Head in credit provision management for Corporate and Commercial business in a forward-looking manner.
• Support Singapore Credit Head in managing loan portfolio quality to minimize GIL ratios.
• Ensures optimal allocation of capital in line with regulatory requirements and the bank’s risk appetite.
• Early identification potential problem cases with well-placed strategies to protect bank’s interests.

Internal Business Process:

• Incorporate development, implementation and maintenance of risk management frameworks and policies in line with the retail business environment and products.
• Develop and review risk appetite models to implement managed business growth in line with Group risk appetite.
• Establish, monitor and manage portfolio risk activities through the application of Analytics, Risk Infrastructure and MIS.
• Support Singapore CRO in local Country Risk reporting to local regulator.
• Ensuring compliance and business writing standard in business segments and Singapore Risk Appetite Statements and dashboards.
• Initiate and provide ad-hoc analysis of portfolio/segment reviews based on trend analysis, macro-economic and industry trends, current events and regulatory changes or policy/strategy changes, to support business in mitigating risks.
• Effective implementation of Risk strategy and Risk Governance framework and processes aligned to regulatory and Group policy requirement.
• Potential problem cases/risks are identified early with well placed strategies to protect bank’s interests. Effective processes and tools in place to measure and maintain risk-return balance.

Customer:

• Ensure close coordination with Group/Country counterpart relationships are strategically forward looking, highly collaborative and productive.
• Work in collaboration and consultation with key country and regional stakeholders to implement stress testing/back testing on credit portfolio.
• Ensure timely resolution of key risks to effectively mitigate the financial and reputation risks to the business.
• Work in collaboration with relationship managers to enable a sound and sensible credit decision be made with effective alignment of business strategy and credit appetite.
• Increase awareness with all BUs on the key risks and responsibilities.
• Promote Risk as an active role in supporting CIMB Singapore’s strategic initiatives.
• Streamline and simplify Risk requirements to enable easy understanding and align with business strategy.
• Align with business strategy and develop a customer focused and responsive approach.
• Reliever and backup to any team member absence.

Employee Engagement & Development:

• Support Singapore CRO & Credit Risk team to promote an environment that fosters mutual understanding of CIMB risk culture, risk responsibility, and business practices. Ensure team and individual performance is managed in an open and honest manner.
• Assist in providing training of risk policy and procedures to other risk team members and BUs to raise quality of credit applications, management, and control.
• Promote knowledge-sharing of ideas about what works and to assist others to focus on identifying ways to do things differently to promote better outcomes for customers and the business.
• Improves Risk & Business Stakeholders’ risk capability through training and coaching.
• Constructive contribution at forums and committees.
• Leadership: Role model collaboration and constructiveness that empowers and motivates the team.

Credit Portfolio Management

• Further develop and improve the structure and requirements of the Corporate & Commercial Risk datamarts and data infrastructure.
• Prepare artefacts in accordance to Group Risk’s / Singapore Consumer’s project lifecycle framework and documents.
• Track project status, especially tasks to ensure delivery is on track. Provide regular project update to stakeholders and management.
• Prepare project initiation documents e.g. internal memo, budget application.
• Define relevant project scope, formulate detail project plan and seek stakeholder’s agreement for sign off.
• Document portfolio reviews and deep-dive analysis and providing insights and recommendation to senior management.
• Highlight and escalate risk issues to relevant parties in a timely manner.
• Enhance Retail Risk Monitoring to ensure that all the key portfolio performance indicators and triggers are monitored regularly.
• Enhance Portfolio management frameworks by introducing applicable metrics that drive business decisions in the overall credit risk process/strategies.
• Support preparation information requests from internal/external auditor and regulator/s.
• Support regional/country risk projects that may require ad hoc queries relevant to the portfolio being managed.

REQUIREMENTS

• Min. Bachelor's Degree with relevant discipline
• Minimum 5 years in Corporate Banking risk and portfolio management.
• Familiarity with Risk Infrastructure supporting Corporate and Commercial banking businesses.
• Familiar with Corporate and Commercial banking in Asia region.
• Experience on decision making: Endorsement/Approval on credit matters.

Technical/Functional skills

• In-depth knowledge of Retail products and services, including the rules and regulations in the domestic and international landscapes.
• Strong presentation and influencing skills, required in guiding and assisting teams in putting forward proposals whenever necessary
• Leverages best practice in portfolio management and data-driven analysis.
• Effective, commercial experience in running a business unit/s

Soft Competencies

• Strong presentation and communication skills, required in guiding and assisting teams in executing projects and tasks whenever necessary
• Strong presentation and influencing skills, required in guiding and assisting teams in putting forward proposals whenever necessary
• Good reputation and business network in the Corporate and Commercial Banking community
• Proven track record of achieving business targets, risk management and project management.
• Execution
• Self-starter, Results-driven & Customer-oriented.

WHO WE ARE:

PALO IT is a global innovation and software development company dedicated to helping organizations craft tech as a force for good. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 16 offices and five continents (France, Hong Kong, Singapore, Thailand, Australia, Mexico, Colombia, Spain and the United States).

We're committed to helping businesses transform to better our world. We're proud to be a World Economic Forum (WEF) New Champion, and a B Corp-certified company in Singapore, Hong Kong and Mexico, currently working towards certification across all other locations.

YOUR ROLE:

You are responsible at our client's engagements to lead a whole project from start to end (pre-sales, inception, discovery, delivery, completion, handover). You have the capabilities to lead toward successful delivery, maintain strong engagement with our clients, communicate clear and focused messages to different parties, and facilitate interactions between the different teams and stakeholders.

YOUR RESPONSIBILITIES:

PROJECT LEADERSHIP

• You are expected to maintain and uphold the transparency on the indicators representing the health of the project to the teams and the client.
• You maintain a good situation awareness to the team of project scope/requirements vs progress, and drive resolution of team level impediments.
• You are responsible for overseeing the PALO IT delivery team(s) in terms of the quality of service provided for the project. As the customer advocate, you will relay feedback and escalate issues within internal teams.

ENGAGEMENT

• You are a trusted advisor and partner to the client in all matters relating to the project.
• You manage the P&L with the account manager to ensure the financial goals of the project are achieved.

COMMUNICATION

• You commit to facilitating delivery success and serving as the go-to point for clients' various aspects of product delivery. i.e you will act as a strategic liaison between senior client stakeholders, our project team(s) and sales team.
• Serve as a liaison between all stakeholders and the teams, as well as bridge between conflicting needs.
• You document reports (project health, key highlights, RAID, steering committees, etc) and communicate them to external and internal stakeholders

FACILITATION

• You prepare for and facilitate workshops/meetings by establishing the framework for bringing team members and stakeholders to valuable and tangible outcomes.
• You create customized agendas and facilitate workshops to align team members and stakeholders on the product to deliver and ways of working.

AGILITY

• You coach and guide your team to improve the way they work by focusing on team empowerment, collaboration, skills acquirement, and product value.
• You coach clients on product ownership such as vision, release plan, backlog management, value identification, and stakeholder management.
• You provide the team with focus and guide them toward improving the way they work.
• You teach the basics of Scrum to the team (client included), explain the scrum events, & artifacts.
• You are also able and willing to facilitate scrum events: planning, review, retrospectives.

YOUR PROFILE

• You enjoy leading and managing teams, deciding approaches, communicating, organizing, and setting goals, and thus improving the direction and efficiency of teams.
• You have a natural ability to understanding the client’s business landscape and challenges.
• You have strong communication skills to engage/drive discussions with senior stakeholders and to facilitate interactions with all parties and individual team members.
• You have at least 5 years of experience leading software development projects in an agile/iterative environment (discovery, design, development, testing, deployment, maintenance).
• You have the knowledge and skills on servant leadership, facilitation, situational awareness, conflict resolution, continuous improvement, empowerment, and increasing transparency.
• You can play the role of a Scrum Master or/and a Product Owner according to the type of engagement.

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. With 2025 as our horizon, we are taking action to meet the following objectives:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all 16 of our offices across the globe
• Continuously measure & improve employee happiness

Our clients (https://www.palo-it.com/en/case-study) are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

WHAT WE OFFER:

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits in Singapore, check out our careers page (https://www.palo-it.com/en-sg/careers)

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

As a FinTech Ecosystem Specialist, you will be responsible in developing and nurturing an ecosystem of FinTech & Ecosystem partners to accelerate Bank’s digital transformation agenda and strengthen business competitiveness.

Job Description

• Collaborate with internal and external stakeholders to identify and co-create Fintech solutions and partnerships, with a clear value proposition, integration models and technology compatibility assessment within set timelines
• Conduct/Facilitate Proof of Concept (POC) to validate proposed solutions to manage downside risks and encourage fast adoption
• Promote bank-wide usage of FinTech & Ecosystem Solutions through constant engagement with Business and Technology teams
• Scan Fintech landscape and trends to scout potential Fintech partnership opportunities
• Track and report progress against key ecosystem metrics
• Support in defining prioritisation criteria and partner evaluation framework
• Support overall strategy and roadmap for Fintech and ecosystem partnership

Qualifications

• At least 5+ years of Fintech & Ecosystem building experience; Technology know-how preferred
• Strong product and business analysis experience in domains such as regulatory & compliance; finance and human resources.
• Deep understanding of FinTech, emerging technology trends and market needs
• Experience in Financial Services with a focus on digital transformation and innovation
• Able to communicate effectively with all levels of stakeholders, internal and/or external
• Able to lead, manage or influence others to achieve desired objectives &/or deliverables
• Able to provide creative or alternative solutions to address business problems and achieve desired outcome
• Team player, able to work independently
• Strong ownership and accountability
• Customer service focused, resourceful and result oriented and good follow through
• Analytical skills

Responsibilities:

• Generate and grow business with existing clients and develop new business source by identifying market opportunities.

• Establish and maintain excellent relationship with existing and new customers. Working together with sales manager and team and work effectively as a team to meet performance targets.

• Regular reporting and updates on sales progress.

• Responsible for identifying market opportunities, learning about new products, supporting ongoing projects.

• Negotiating with the customers for the professional services rendered.

• Working together in a closely knitted sales team reporting to the sales manager.

Requirements:

• Minimum 1 year of experience in sales and account management. Knowledge of Presales and Post sales will be an added advantage.

• Customer focused and results driven.

• Individual contributor

• Prior working experience in a fast-paced, dynamic technology environment or

• Experience in handling corporate customers will be an added advantage.

• Good team player with strong communication, listening and organizational skills.

Role:

System Analyst (SAP / IT / Manufacturing Application / Up to $6000)

• Singapore Based (Woodlands)
• 5 Days work per week (8am to 5.30pm)
• $4000-$6000
• At least degree or above in Information Technology, Computer Science or a related discipline + 3 years IT related work experience
• SAP experience is must (FICO is an advantage) + Manufacturing application experience is an advantage
• AI application experience is an advantage + Cloud experience is an advantage e.g. AWS and Azure
• Career Progression Opportunities

Responsibilities

• Liaise with user, IT teams and vendor for project activities and meetings.
• Participate in designing, coding, testing, debugging, documenting and implementing IT systems
• Design and develop systems specifications
• Propose and explore new applications for company
• Occasional travel to overseas

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

The Role Responsibilities

· Provide timely market updates and accurate product information to clients and stakeholders

· Offer appropriate solutions with consideration of clients’ risk profile and hedging/ investment objectives across products such as FX, Fixed Income and Unit Trusts

· Proactively engage and work with Relationship Managers to identify client opportunities

· Ensure prompt and accurate execution of clients’ orders

· Ensure compliance with regulatory and internal compliance policies & processes

Strategy

· Awareness and understanding of the Group’s business strategy and model appropriate for the role

Business

· Responsible for the delivery of CMPS financial objectives

Processes

· Responsible for ensuring that process and procedure are followed as per the Operational Risk Framework in the course of their work

People & Talent

· Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners, ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks

Risk Management

· Ensure major risks are identified, logged on a timely basis and remediation plans are in place for all identified gaps

Governance

· Ensure no governance breaches, adherence to sales process and all identified gaps remediated.

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

· Education: Valid certification in CMFAS Modules 1b, 5, 6, 6a, 8 & 8a

· Demonstrates strong Business Communication

· 4 years of Treasury Specialist experience

Role Specific Technical Competencies

· Interpersonal skills

· Communication skills

· Technical Analysis

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers