This role will report to the Customer Service Team Leader.

As a Customer Resolution Executive, you will be the go-to person for our offshore Customer Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide insights, advice and approvals to technical cases escalated by our customer service officers and take over any complex cases and complaints as a level 2 support staff. This role requires you to have a strong interest in consumer electronic products and keeping up-to-trend with the technologies. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.

Job Descriptions:

1. Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via various contact points such as Emails, Live Chats and Phone Line
2. As the 2nd level support, review escalated cases and provide advice to frontline agents
3. Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc.
4. Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction
5. Identify emerging issue with products and provide insights to Team Leader early through data collection and an 'eye for details'
6. Audit works submitted by agents to ensure data integrity and accuracy
7. Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes

Requirements:

• Minimum Diploma holder
• Competent in written and spoken English. A second local language is a bonus. (Chinese, Malay, Tamil)
• Previous experience working in a contact center (technical support and e-commerce will be an advantage)
• Basic understanding on consumer electronics and smart appliances such as monitors, smart TVs, etc
• Strong interest in consumer electronics and technology
• Think big - make decision based on risk assessment and proper judgement
• Be a self-starter and always seeks to improve yourself - dare to step outside of your comfort zone
• Data driven - you will be required to generate data, structure them and provide insights

Responsibilities
• Responsible for providing administrative support to the operations team.
• Receive, monitor, follow up with the Food Delivery vendors processes/reports.
• Handling customer feedback and enquiries via emails and calls.
• Follow-up on store licenses and liaise with the government authority with regard to food hygiene matters.
• Liaise with shopping mall management on operational issues of the F&B outlet.
• Liaise with various vendors related to operations (cleaning services & security system).
• Prepare management reports related to operations.
• Assist other departments in operations related matters.
• Report to the General Manager, Operations and Operations Manager.
• Other duties as assigned by the General Manager, Operations and Operations Manager.

Requirements
• Minimum 1 year experience in a business support or administrative role.
• Prior experience in the F&B or retail industry advantageous.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office Applications (Excel, Word, PowerPoint).
• Positive attitude and team player.
• Preferably bilingual in Mandarin and English to handle enquiries and request from Mandarin and English-speaking customers.

Job Decription

· Achieve sales target achievement

· Establish a new account for business development.

· Maintain and provide good relationships with new and existing customers.

· Assist with any other assignments as and when required.

Requirements

Min diploma

Fresh Graduates can try

Able to communication with Chinese speaking clients

• Full spectrum digital ads management, including but not limited to, ad buy, conceptualising content, implementing effective campaigns, analysing data, and evaluating campaign performance.
• Optimization of social media accounts, ensuring consistent branding, engagement, and growth. Stay abreast of emerging trends and best practices in social media marketing to drive innovation and maximize impact.
• Collaborate closely with internal teams, including advertising, market research, production, sales, and distribution, to align digital marketing efforts with broader business objectives and initiatives.
• Performing digital marketing analytics, preparing reports, and sharing key insights with the team to develop optimisation plans, including managing platforms for outreach and possible international stockists.
• Proficiency of social media platforms, and digital analytics tools such as Google Analytics, Net Insight, Web Trends etc.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms. 

We are a team of 440 builders from 18 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates. ​

Join our dynamic IT team as an L1 Support Engineer (IT Admin) and play a crucial role in maintaining our organization's technological infrastructure. In this position, you'll be responsible for providing frontline support to end-users, troubleshooting hardware and software issues, and ensuring smooth operations of our IT systems. You'll have the opportunity to collaborate with cross-functional teams, learn new technologies, and contribute to the overall success of our IT operations. If you're a proactive problem-solver with a passion for technology and excellent communication skills, we'd love to hear from you. 

Position Duties 

• Install, configure, and maintain computer systems and software.
• Attend as the first level of IT support to all reported incidents and service requests.
• Maintain documentation of IT related incidents and ensure compliance with IT policies and procedures.
• Assist with user account management, including creation, deletion, and modification.
• Manage the procurement of new computers and coordinate the distribution of equipment for new hires.
• Maintain the IT assets inventory record including accountability forms.
• Collaborate with higher-level support teams for licenses, accesses, or complex issues.
• Other admin tasks that may be assigned from time to time.

• A minimum of 2 years of experience providing technical support.
• Strong organizational and multitasking skills.
• Attention to detail and accuracy in handling IT assets and equipment.
• Strong mindset to try out new approaches to solve unique problems.
• Ability to take responsibility and ownership of managing and resolving tickets.
• Knowledge of ITIL framework or basic IT service management concepts.
• Familiarity with IT procurement processes and inventory management.
• Proficiency in using IT support tools and ticketing systems such as Jira, Zendesk, ServiceNow or similar
• Holds a passion for IT and has received education in a related field.
• Prioritizes customer satisfaction and maintains a user-centric approach.
• Capable of working autonomously and effectively within a team setting.
• Always learning!
  

More About Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness.  As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place.  We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

Location: Novena
Monday to Friday Office Hours
Salary: $2.5k to $3k

Job Responsibilities:

• Supports Outpatient Management Unit (OMU) managers to plan, manage and propagate PSA core knowledge and skills training so as to advance and improve PSA practices in accordance to the institution needs and service direction.
• Delivers effective training for Specialist Outpatient Clinics (SOCs) staff.
• Assists in the development of PSA Propel training curriculum and prepare training manuals, guides and materials for SOCs to ensure staff members develop and maintain a thorough knowledge that is required for SOC operations.
• Supports Manager in collaboration with IT department and Human Resource Development to enhance the quality of education for PSA and trainees.

Requirements:

- Min Nitec/Diploma
- Prior experience working in healthcare/patient service associate will be advantageous

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Our client is a Europe MNC, one of the leading players in the Freight Forwarding sector. Due to business needs, they are now recruiting a Logistics and Operations Executive to be part of their Operations team for ongoing transformation projects. They are located in the West - easily assessible.

The Logistics and Operations Executive's responsibles are:

• Coordinate with subcontractors for urgent, direct loading, and special project shipments on a daily basis.
• Conduct physical checks on import and export cargoes to ensure they are in good condition.
• Verify documents and match them with physical cargo before release.
• Monitor shipment processes through in-house systems, ensuring accurate re-weighting and measurements.
• Check labels for accuracy and liaise with internal departments and customer service to address discrepancies.
• Execute physical tasks like picking, sorting, packing, labeling, and loading/unloading containers.
• Conduct equipment inspections daily and report any unsafe incidents.
• Manage inventory, perform valuable cargo clearance, and handle urgent shipments.
• Familiarity with in-house systems, document retrieval, and cross-departmental support.
• Maintain warehouse cleanliness and adhere to safety rules.
• Report suspicious activities immediately.

Job Requirements:

• Min 2 years of warehouse operations experience
• Familiar with WMS and inventory management
• Possess Forklift license is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

IT TECHNOLOGIES PTE LTD is market leader in chromatography consumables , analytical instruments accessories and chemistry software in Singapore and Malaysia serving research and quality control laboratories in Singapore and Malaysia.

Now, we are looking for a passionalte chemist with strong knowledge in analytical instruments and chemistry software that looking to switch carrier from laboratory environment to application support and sales/marketing field.

- Degree in Science majoring chemistry.

- 3 to 5 years of hands on experience in analytical instruments

- responsible for introducing chromatography products to end users through application support

- method development and troubleshooting

- familiar with chemistry softwares related to GC/HPLC/Uv-Vis/FT-IR/NMR

- keen interest in solving technical problems

- familiar with various general laboratory equipments and accessories

Our client is a security service company. They are looking for a Temp HR Executive (Recruitment) to assist their team for the next phase of their business. They are located in the East - easily accessible.

Responsibilities:

• Understand the company's hiring needs and find suitable candidates for department heads.
• Advertise job openings on relevant platforms and use creative methods to find the right candidates.
• Handle the entire recruitment process, including sourcing resumes, arranging interviews, managing offers, and conducting reference checks if needed.
• Assist new hires with onboarding and orientation activities.
• Use social media platforms like Facebook and LinkedIn to find potential candidates.
• Support HR projects and other initiatives when necessary.

Requirements:

• 1 year of relevant experience.
• Knowledge of the Employment Act.
• Proficiency in Microsoft Excel.
• Experience with sourcing methods.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

Job Description

Reporting to the Marketing Manager, this person will develop and execute marketing and promotional strategies in line with brand guidelines to ensure overall brand’s objectives are achieved.

Brand Management and Marketing

• Plan and execute marketing activities and marketing plans for new product and seasonal launches, etc. to boost brand’s visibility and awareness in the Beauty industry
• Liaise and work closely with Social Media agency to manage and maintain the brand's presence on Social Media platforms.
• Liaise and work closely with PR agency to develop, manage and maintain new product and seasonal launches, with its activities associated with PR.
• Copywriting for marketing materials and communications
• Drive partnerships with media titles, other brands and internal and external stakeholders
• Manage the daily operations and promotional campaigns
• Measure effectiveness and ROI of marketing activities
• Other ad-hoc task required by the management

Requirements

• Relevant University Degree (or Diploma holder, minimum 1 year working experience in either a sales/marketing function, preferably in the Beauty industry)
• Proficient in MS Office; especially with focus on Microsoft Excel
• Good communication and interpersonal skills
• Good copywriting and copy-editing skills
• A strong team player with the ability to work in a fast-paced, dynamic environment
• Resourceful, with a positive can-do attitude
• Able to work in Central CBD area

Our client is a Global MNC, one of the leading players in the Manufacturing sector. Due to business needs, they are now recruiting a Sales Admin to be part of their team for ongoing transformation projects. They are located in the Central – easily accessible.

Responsibilities:

1. Process Purchase Orders & Prepare invoices
2. Follow up on customers complaints and overdue payments
3. Perform data entry, filling, scanning
4. Providing after sales service

Requirements:

• Min Diploma in Business administration or Supply Chain
• Min 2 years of relevant experience in Sales Admin
• Proficient in Microsoft Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R21101676 (Ng Zhi Qing Alethea)

Job Responsibilities

• Responsible for the L2 support and troubleshooting for production incidents and critical system interface.

• Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis.

• Responsible for production system integrity and production system readiness of banking systems.

• Support the IT Planner in meeting project objective and perform production transition for new system launch and system change request.

• Propose improvement for systems based on identified process gaps.

• Standardize processes through developing implementation, integration, and documentation in accordance to set standards.

• Identify and propose suitable processes for automation and implementation.

• Highlight and escalates risk issues to relevant parties in a timely manner.

• Participate in system restoration for Disaster Recovery exercises.

Job Requirements

• Degree in Computer Science or Information Technology

• Possess strong work experience in the Application or System Support function, preferably in a bank or financial institution.

• Has technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, ORACLE) and handling application services under Windows Services and LINUX application services

• Experience in suporitng Banking payment systems will be advantageous

• Possess good understanding and competency in scripting (such as DOS, UNIX or VBA).

For more information, please visit to www.gmprecruit.com and search for Job Reference: 17353

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845

❤️Sales Marketing Brokers

(Looking For Career Switch Opportunity)

❤️Earn $3000 Salary + High Active Comms = $6000-$10000 Income Monthly, Excluding Other Monetary Rewards - Incentives, Recurring Comms, Year Bonus, Loyalty Benefits, Career Progression Etc

(Pay Package Proven To Enable New Personnels Without Experience To Fetch At Least $6000-$10000 Monthly Income) - 90% Of New Brokers Made More Than $9000 Upon Joining Etc