This is a 2-month short term assignment from our Zurich office to Singapore branch to train the local team as part of the Global Control Centre setup to cover the night shift (Zurich time) to provide support services (e.g., for software, hardware, end user devices, networks) and monitoring capabilities to ensure continuous access to IT services and Live Cycle for End Users, with the following key areas of focus:

• Operational monitoring and support of the central and decentralized applications (IBM z/OS mainframe, Unix, Windows etc.) in the IT Control Center
• Execution and monitoring of requests for manual interaction in the different systems using OPC (z/OS) and AWA-Automic scheduling tools
• Perform day to day operational activities which included periodic system checks, IPLs, Start/End of day procedures, system health checks etc.
• Global coordination with Switzerland HUB to implement follow-the-sun model, participating in the shifts handover and keeping track of the main events of the shift in the team sharepoint
• Collaboration on releases, key date changes, disaster recovery tests, etc.
• Early escalation of Incidents to the responsible team and Incident Management organization, according to the applicable Incident Management process and available instructions
• Global collaboration with L2 and L3 responsible of the critical applications

Professional and Technical Requirements

• Mainframe z/OS experience as Operator
• Experience with OPC (z/OS scheduling tool)
• JCL, Batch Scheduling
• AWA scheduling tool experience is a plus
• ITIL basic knowledge
• Experience in a similar role (1st-Level, 2nd-Level and/or Onsite) and in troubleshooting general IT issues

Job Title: Executive

Reporting to the HR Manager, you will be responsible for providing high quality end to end HR services to both internal and external stakeholders.

Responsibilities

· Responsible for daily HR operations eg. on-boarding, work passes processing, management of employee data in HRIS, annual performance appraisal, off-boarding etc.

· Manage business units’ recruitment and selection of new hires

· Administer all types of leave and statutory claims

· Coordinate the issuance of email, laptop, door access… etc

· Manage employee outpatient & inpatient medical benefits, insurance claims, work Injury claims & reporting

· Conduct orientation of new hires on staff benefits

· Any other job responsibilities and duties as assigned

Job Requirements

· Degree in Human Resource, Business Administration or other related fields

· Possess at least 3 years of experience in HRM

· Well-versed in the Employment Act and other employment regulations and legislation

· Familiarity with TimeSoft System an advantage

· Proficient in Microsoft Office

· Good command of spoken and written English

· An independent and meticulous worker who is a team player

· Able to work with all levels of employees

We regret that only shortlisted applicants will be notified

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

Responsibilities:

• To uphold and deliver all Bowling Alley and Youth products and services in accordance with the Club’s vision, mission and values, working united as a team within the department and beyond.
• Ensure smooth operations for all responsibilities pertaining to events, camps, parties, classes and workshops.
• Build good rapport and partnerships with key stakeholders, such as parents and children who utilize the facilities, fellow colleagues and external vendors.
• Maintain effective communication between all stakeholders including line staff and Management.
• To complete administrative aspects for the Bowling Alley and Youth Sections as agreed with the Project Executives and Manager.

Requirements:

• Diploma or equivalent qualification
• At least 1 year in supervisory role
• Experience in budgeting
• Comfortable working in kids' environment
• Able to work on Weekdays, Weekends, Public Holidays and shift hours according to the operation
• Experience in early childhood or running of operations in a kids-friendly environment would be advantageous
• Meticulous with strong administrative skill
• Good communication and interpersonal skills
• Good team player
• Mobile set-up required

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:

MindFlex Education Pte Ltd is Singapore's #1 Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with strictly no office politics and no overtime culture.

We are currently expanding and looking for fresh & energetic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to this posting and we would love to get in touch with you!

Job Scope:

- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency

- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp...etc)

(no cold-calling or anything of that sort!)

- Assist clients in shortlisting and recommending suitable tutor profiles based on their criterias

- Coordinate and arrange 1st tuition lesson for clients and tutors

- Follow-up with any necessary administrative support and after-sales service

- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:

- Friendly, Passionate and Energetic Team Player

- Organized and Good Administrative Skills

- Responsible and Strong Work Ethic

- Decent Typing Speed and Computer Skills

- Polite, Patient and Calm Personality

- Able to Commit for Minimum of 1 Year

- Poly & University Fresh Graduates are welcome, no experience required

Salary:

- $2,300 - $3,000/Month + CPF

(Depending on Qualifications & Work Experience)

- Attractive Monthly Team Bonuses ($200-700/month)

- Looking at about $2,500 - $3,700/Month or more after incentives

- Clear Salary Progression, Annual Salary Review (Minimum 10% Increase)

Working Hours:

- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekend

- 9.00am - 6.30pm

- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:

- Fun Working Environment

- Casual Working Attire, Relaxed Setting

- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games...etc)

- Company Meals / Outings / Events / Bonding Activities

- Full Leave Benefits: PH, Annual Leave, Sick Leave

- Strictly No Office Politics / Drama

- Great and Enjoyable Company Culture

- Career Progression and Extremely Low Staff Turnover Rate

- New Bright Hill MRT (Brown-Line) at Doorstep of Office

Others:

- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face

- Signing of Non-Compete contract will be required upon successful employment

Overview

Join the NUHS Group Chief Technology Office (GCTO) that advocates flexible and innovative working culture. Successful candidate will be part of a team of Data Scientists and Software Developers who partner clinicians to propose, develop, and implement advanced Artificial Intelligence / machine learning models and pipelines to augment clinical workflows in NUHS cluster. The candidate will also ensure the adequacy and effectiveness of the models and tools for NUHS.

Key Responsibilities

• Research and develop machine learning models in various clinical areas such as clinical notes, medical images, and patients’ data
• Develop, train and test AI models in the local medical domain
• Work with the team to design and architect the workflow of the data and algorithms including data input, output and storage between various health IT systems
• Lead in the gathering of requirements and data by working and coordinating with clinicians and other relevant internal and external stakeholders
• Work with the team to develop and deploy necessary AI models for NUHS in hybrid cloud environment
• Document clearly explaining how the algorithms have been implemented, verified and validated
• Lead project to deliver AI related research and development requirement to meet the business need

Requirements

• Minimum Bachelor’s degree in computer science or related fields with strong statistical modelling and machine learning skills. Graduate degree in related fields may apply
• Hands-on experience in the development of end-to-end data analytics solutions and machine learning pipeline including data exploration/extraction/crawling, data processing, and model building
• Hands-on experience on development of AI models in NLP is a plus
• Proficient with programming in Python and AI related frameworks such as Scikit-Learn, TensorFlow, and PyTorch
• Knowledge and experience in machine learning platform and services from cloud providers such as AWS, GCP, Azure
• Familiarity with healthcare data, medical image is a plus
• Experience in leading AI projects and virtual team
• Strong problem-solving skills with the ability to work independently and in a team
• Excellent written and verbal communication skills, including the ability to communicate technically and non-technically with ability to translate between the two

Job Responsibilities:

• Pack and fulfil online sales and ecommerce orders through the efficient use of in-house and 3rd party delivery partners
• Receive incoming and outgoing shipment within the warehouse
• Coordinate all logistics activities and work with inter-department heads across different business units
• Monitor warehouse inventory and inform Product Managers if stocks are running below par level
• Provide feedback and suggest ways to improve operations and ensure cost-efficient and timely delivery of shipment and goods in line with the business needs
• Participate in monthly stock-take and provide monthly closing reports
• Support with any other administrative duties or special projects as required

Minimum Requirements:

• At least 1 year of work experience in a similar position
• Diploma/Bachelor’s Degree in Logistics & Supply Chain Management or equivalent
• Familiarity with Shopify and marketplace ecommerce platforms such as Lazada, Shopee, Fairprice and Amazon
• Experienced/Comfortable with operating pallet stacker/pallet jack
• Proficient use of Microsoft Excel
• Ability to communicate in written and spoken English and a positive mindset and “can-do” attitude to continuously strive to make things better
• Possess a Class 3 Driver’s license will be a bonus

Rice Fields (RICE) pride ourselves as a reputed architectural material solution provider to many esteemed partners in the industry since 2001. As a supplier of premium quality and stylish eco-friendly tiles to homes, institutions and commercial projects globally, our team is committed to deliver the finest product and services to the architecture + design industry.

Our award-wining design showroom, riceLAB offers a tile selection experience that is uniquely different in the industry.

If you are interested to be part of the team that helps to create dream spaces, we now invite you to join our team today as a Customer Experience Executive.

As the spokesperson of the Company, you are required to:

Responsibilities

• Deliver professional and quality concierge services to customers
• Communicate and handle customer requests or enquiries via phone, email, online platform in a clear, professional and timely manner
• Establish relationships with customers with a positive customer experience after every contact
• Provide support for Material Planners, risk management and marketing research
• Plan, manage and support marketing campaigns/branding/events and hosting with various team functions
• Manage and monitor the corporate gifts inventory for gifting
• Produce regular reports on marketing and manpower capacity, including scheduling and coordinating sales appointments
• Assist in sample preparation, collection and delivery
• Ensure corporate image is maintained
• To ensure that conditions of riceLAB (showroom) is well maintained
• Receive and manage mails and packages

To excel in this job and have an enriching career pathway, you must have/be:

Requirements

• Have good interpersonal and communication skills, customer service-oriented disposition and a team player
• Well-groomed to represent Company’s image at all times
• Work well in a challenging and fast-paced environment
• Willing to work on Saturdays on a 5-day work week (4 weekdays and 1 Saturday). Non-working days for Sunday and Public holidays

Customer Support

• Lead and inspire the customer support team to deliver best-in-class post-sales support.
• Foster a positive work environment that encourages collaboration and innovation.
• Conduct regular team assessments and provide guidance to enhance performance.

Administrative Support

• Assist the director in various administrative tasks to ensure smooth operations.
• Oversee Singapore entity GST submission, ensuring compliance with regulations.
• Manage corporate income tax returns in a timely and accurate manner.

Financial Oversight

• Work closely with the accounting team to manage financial transactions and reporting.
• Coordinate banking activities and maintain strong relationships with financial institutions.
• Ensure timely and successful completion of internal and external audits.
• Implement and maintain robust internal controls to safeguard financial processes.

Logistics and Sales Operational Support

• Collaborate with global logistics teams to optimize supply chain operations for APAC.
• Support Director in forecasting in a timely fashion to support strategic planning. 
• Manage the overall Singapore entity GST submission, Corporate Income Tax returns as well as internal and external audits in a timely fashion.
• Relationship building with corporate bank and support commercial director in relevant banking activities and proper documentations as and when required.
• Arrange banking and boardroom documents sign off as well as keep record of all the correspondence and documentation pertaining to the Singapore corporate entity.
• Build policies on distributors and customers credit limits and payment terms in compliance with company policies.
• Oversee monthly accounts closing and financial reporting, invoice payments to internal and external parties as well as accrual postings.

The Sales Operations Executive will primarily support Sales team(s), which could be selling multiple events/products across regions. They will provide structured sales administration, Salesforce (CRM) support, data analysis & investigation, reporting, data management & floorplan management. The role will drive consistency and quality in the Sales teams and act as a key link between multiple stakeholders at a given time. Being able to prioritize tasks would be essential due to the multiple events that’s being required to handle. Attending events local/overseas to support Sales & Operations team to ensure the smooth success of the event.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Sales Administration & Team Support
  • Sales enabling administration including issuing sales contract and invoice, payment collection and floorplan management
  • Monitor sales figures and remind relevant sales persons/offices to follow up on outstanding contract/payment for responsible event(s)
  • Ensure customer queries are answered and/or resolved in a timely manner
  • Manage the distribution of the exhibitor manual order forms and be the point of contact for responsible event(s)
  • Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and facilities forms for online customer tools
  • Act as key liaison point with Event Operations team for customer data and Event floor plan queries
  • Prioritizing tasks and eye for details
  • Where required, support Event team in organisation of sales events
• CRM (Salesforce) / invoicing system (EMS) support to sales teams
  • Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge
  • Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis
• Reporting, Data Analysis & Investigation
  • Perform Salesforce (CRM) reporting and ad-hoc reports as requested
  • Where relevant manage integration of International Joint Venture reports
  • Support Sales team with proactive insight and trend analysis
• Campaign Management
  • Support to Sales Leadership and CRM team to set up, assign and manage campaigns
  • Manage the gathering of member lists / data for campaigns and QA
• Testing & Improving Salesforce Development
  • Act as liaison between Sales team and CRM team to gather regular system feedback
  • Help identify priorities for development and gather requirements
  • Perform User Acceptance Testing

• • Perform additional responsibilities as assigned by Event Director and Head of Sales

The role
As a member of our Operations Team, you will support the delivery of Business Information products/services in Experian Credit Services. You will be responsible to ensure that we meet or exceed our service delivery commitments/ and agreements with our clients to achieve a positive customer experience.
The candidate must have a reasonable knowledge of Singapore Credit Services products and solutions. You are required to collaborate and work effectively with internal cross fuThe role
As a member of our Operations Team, you will support the delivery of Business Information products/services in Experian Credit Services. You will be responsible to ensure that we meet or exceed our service delivery commitments/ and agreements with our clients to achieve a positive customer experience.
The candidate must have a reasonable knowledge of Singapore Credit Services products and solutions. You are required to collaborate and work effectively with internal cross functional teams (eg. sales/ technical / customer service) and external parties including data suppliers/vendors.
The candidate must be efficient, accurate and timely and have the relevant experience in Operations. The candidate must be passionate about delivering quality service, initiating process improvements to drive operational efficiency and customer satisfaction.
The ideal candidate must have worked in MNC / financial institution and has demonstrated skill in being able to overcome the complexities of working in a challenging environment.
Key Responsibilities
• Achieve or exceed operational efficiency targets and objectives (eg. Utilization% etc)
• Deliver on service-level-agreement (SLA) commitments made to customers on delivery turnaround time and quality of delivery.
• Ensure accurate and timely order placement support activities with data suppliers/vendors, to ensure timely fulfilment of customer’s business information orders, including but not limited to business/company, credit report, financial, litigation, and property related information.
• Ensure accurate & timely maintenance of information databases – via different data sources (including newspapers, portals, system integrations, etc)
• Work independently to monitor auto-buy/ integration programs, perform exception handling which may include manual buys & data updates, system re-initialization/verifications, liaison with internal technical team to fix integration problems.
• Provide regular feedback to manager on system/ process related issues that impact our speed and quality of delivery to our customers.
• Initiate process improvement/suggestions automation or formulate solutions to problems and collaborate across internal functional teams (technical/ sales/ customer service), and internal technical team to drive system enhancements, where necessary.
• Provide support in system related enhancements to improve process/speed or quality of delivery, User Acceptance Test or Business Continuity Plan which may take place during non-operation hours/days.
• Handle back-up operational activities/duties of other operation functions, where necessary.
• Prepare and distribute daily/weekly/monthly reports
• Assume any report or task assigned that are relevant to operations.