Responsibilities

• Keep abreast of all relevant laws, regulations and corporate governance requirements including data privacy, Charities Act etc.
• Develop, review, and update compliance policies and procedures. Ensure policies align with the relevant laws and regulations.
• Ensure timely submissions to the relevant authorities.
• Support the Board, Executive Committee, and Audit and Risk Management Committee meetings.
• Support maintenance of the enterprise risk management framework including working with key risk owners and stakeholders to identify new risks and develop/review risk mitigation plans.
• Support management reporting to key stakeholders including the board.
• Manage the scientific publications database and coordinate with key stakeholders on performance monitoring and to prepare presentations and reports to key stakeholders.
• Any other duties assigned by the Reporting Officer.

Requirements

• Bachelor’s degree in law, business, finance, or a related field.
• Minimum 5 years of relevant experience in compliance.
• Strong project management and organizational skills.
• Strong analytical skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Good communication and interpersonal skills.
• Experience with a non-profit organisation or research institution preferred.

Salary and benefits are commensurable to educational qualifications and working experience of the candidates. Benefits include annual leave, medical and flexi-benefits, etc.

Interested individuals may apply by sending their curriculum vitae to [email protected].

For more info, please refer to our website: www.tll.org.sg.

(Please note that only shortlisted candidates will be notified.)

Experience Matters is an event agency that dreams, designs, manages, and delivers experiential events for clients and their audience. Based in Singapore, they have been the agency behind several prominent government meetings involving world leaders, industry movers and shakers. Their work with Fortune Global 500 companies takes them around the globe, creating immersive experiences that matter – shifting mindsets, building brand loyalty, and impacting choices.

• We are looking for individuals who are keen to develop a career in the event industry.
• Who are looking to be a part of a team.
• Who are passionate about work and play.
• Who are committed to delivering not just effective experiences but also experiences that transform mind sets and make a difference.

About the position

This position reports to the Event Manager and interfaces event attendees and vendors, and will be required to manage roadshows and festivals that includes, but is not limited to the following:

• Running a live event independently and representing the agency and our clients in a professional manner
• Maintaining timelines effectively
• Preparing for WIP meetings and providing clear reports to clients and their stakeholders in a professional manner
• Liaising with venues to ensure all documentation is thoroughly prepared
• Preparing pre-event and post-event documentation, active management of set-up and tear-down of events
• Working closely with designers to ensure collaterals and production items are produced timely
• Managing a team of event crew
• Communicating with and managing consumers of the event
• Being open to working irregular hours

If this is how you roll..

• Customer-focused and can interact well with clients
• Good communicator and good interpersonal skills
• Good team player
• Independent with high initiative
• Able to work under pressure and adaptable
• Well organized and meticulous

Seniority and remuneration will be based on relevant experience.

Application Requirements

Interested applicants are to provide us with the following:

• Cover letter
• Resume
• Salary expectation
• Available start date

Are you passionate about bridging client needs with cutting-edge technology? Join our team as a Solutions Engineer, where you'll work closely with clients and our sales team to craft meaningful, customized IT solutions. Your role is all about connection – understanding client challenges, creating impactful solutions, and guiding them through the process as a trusted technology advisor.

#presales #technicalaccountmanager #salesengineer #solutionsconsultant

WHO YOU ARE IN ITG:

As a Solutions Engineer, you’ll be at the forefront of client engagement, designing solutions that truly resonate with their needs. From leading technical deep dives to preparing proposals and providing hands-on support through the entire sales cycle, you’ll play a vital role in helping clients achieve their goals.

WHO WE ARE LOOKING FOR:

• Technical Savvy: Experience in IT Operations and Security solutions, with knowledge of technologies.
• Solution-Focused Mindset: An ability to understand business challenges and design practical solutions.
• People Skills: Great communication skills, with a knack for explaining complex ideas clearly and confidently.
• Proactive Approach: You keep up with trends and look for ways to bring value to clients.
• Collaboration: You’re a team player who works well with clients, sales, and technical teams alike.
• Experience: With at least 5 years of experience in presales, solution architecture, or consulting within the IT field; certifications in relevant solutions are a plus!

WHY JOIN US AS A SOLUTIONS CONSULTANT:

• Purposeful Work: Your role directly impacts clients’ success and helps us deliver real-world solutions.
• Supportive Team: Collaborate with a passionate team that values your expertise.
• Room to Grow: Develop your skills in a role that encourages learning and career growth.
• Innovative Environment: Work on exciting projects that keep you at the forefront of tech.

WHAT YOU WILL BE DOING:

• Partnering with the sales team to deliver compelling solution presentations, demos, and technical insights.
• Listening to clients, understanding their unique challenges, and designing solutions that align with our technology offerings.
• Building proposals, pricing, and documentation tailored to each client’s needs.
• Leading workshops, proof-of-concept sessions, and assessments to validate solutions.
• Acting as a trusted advisor, developing deep client relationships that extend beyond the sale.
• Staying updated on industry trends to ensure we’re always bringing the best ideas to our clients.

If you’re ready to connect people with powerful technology solutions, we’d love to meet you. Be part of a team that values innovation, collaboration, and client success. Let's VENTURE together!

Overview:

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology – or multiple X-ray technologies – to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Responsibilities:

Manage Daily Operations:

• To ensure timely and accurate order processing, facilitate communications within the organization and customer on orders related matters, maintaining records, and ensuring compliance with policies.
• Systematic handling of orders from inception to completion, including order creation, processing, fulfillment, delivery and liaise with finance to meet invoicing requirements.
• Build and maintain close working relationship with customers to enhance customer satisfaction.

Management of Equipment Orders:

• Handle customer PO /CAF receive from sales team, check and verify the details of the order.
• If anything in the PO/CAF is not in order, work with the sales team/ customer to rectify, amend and or request for revised PO/CAF, etc.
• Execute order within the company's guideline and obtain the required approvals.
• Upon receiving the required approvals in accordance with company’s guideline, process the order in the system.
• If PO requires compliance requirements, for example requires export license, end user statement, import license, etc, work with sales team/ customer and compliance team to obtain the required documents and approvals.
• Regularly maintain and update booking in the global booking report, order backlog and book and ship report.
• Once the order is processed, update the factories of the intercompany PO/SO that had been generated and work with factory to provide the ship date.
• Send Sales Order Acknowledgement and or Proforma Invoice for advance payment or/ issuance of LC to customer.
• Work closely with factory on the order status and update customer.
• Regular team meetings with factories on order fulfillment, management of order related issues, etc.
• For LC orders, work with customer and factory on the LC requirements.
• Regularly monitor backlog orders to ensure everything is in place when due for shipping, e.g. advance payment is received, valid LC is in place, freight forwarder information for FCA shipment is available.
• Work with customer and logistics team of the respective factories to arrange the shipment and the requried shipping documents.

Qualifications:

• Diploma/ Degree or comparable experience.
• Commercial background and professional experience.
• 2-3 years similar work tasks with industrial products.
• Experience with MS Office.
• Strong communication and presentation skills.
• Ability to work under pressure in a fast-paced working environment.
• Fluency in both written and spoken English.
• Resourceful with problem solving skills as need to work independently with minimal supervision.

Purpose of the Job

Responsible for ensuring elderly clients’ safety in transportation while performing driving or escort duties. Possess a valid licence to drive the class of vehicle use during duty and maintains the vehicle in good condition regularly. Observe safety precaution on the road and ensure the safety of the elderly during transition.

Key responsibility areas

Driving Duties

• Strict adherence to traffic compliances and implement measures according to Active Ageing Centre and prevailing government agencies’ guidelines.
• Provide good customer service to clients and family members in transportation matters and coordinate with the team.
• Attend to basic care needs of clients.
• Ensure safe restraints of clients
• Drive or escort clients on transport to & from centre/clinics/medical institutions/outing destinations.
• Conduct general maintenance and cleanliness of the vehicle and in-vehicle equipment at all times.
• Send vehicle for ad-hoc or regular maintenance during non-operating days or hours.
• Assist to manage accidents, incidents and emergencies during transportation
• Assist in despatch duties like delivery of documents or collection of donations, donations-in-kind or office supplies.

Centre Support Duties

• Perform area cleaning like simple washing of showering/toilet facilities whenever necessary
• Assist in proper washing of utensils used by clients
• Assist in maintaining the cleanliness of the gardens like sweeping of leaves/branches and clearing of fruit drops.
• Assist in watering of plants in the garden.
• Ensure vector control like regular inspection and clearance of stagnant water.
• Assist in simple repair works as well as supervision of some contractor works.
• Assist in visual checking of food, safe preparation and distribution of food.
• Implement safe strategies to manage different behaviours of clients.
• Assist clients and team in external outings.
• Perform other duties as assigned by the Centre Manager/Management.

Required qualifications and experience:

• Minimum Primary school education
• Possess valid Class 3/4 Driving License and/or Defensive Driving Certificate preferred
• Minimum 2 years of driving experience and assistance to elderly clients in a Senior Care Center or with similar setting.

Required Competencies:

• Physically fit and able to assist in lifting or transferring of clients and carry some heavy loads
• Ensure that road safety for elderly are observed and ability to complete the essential duties safely.
• Ability to maintain regular, punctual attendance consistent with the local standards of agency.
• Must be able to do simple documentation of work.
• Able to converse in simple local languages and dialects.
• Reliable team member, possess positive work and good interpersonal skills.

Tech Support

• Working Hour : Monday-Saturday [ 10am-7.30pm ]
• Location: Sim Lim Square (Rochor)
• Salary: $2000 +-

Requirements:

• Proven experience as a technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues

Job Scope:

• Serve as the first point of contact for customers seeking technical assistance through walk ins, over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Assist in onsite installation/service
• Assist in RMA processing
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from Illumina End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with Illumina core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

As a sales support administrator, you will:

1. Assist to list in SKUs, follow up on sales requests and action items.

2. Attend customer meetings ( in house or on site ) , take minutes and ensure follow up of action items.

3. Assist in Accounts Receivables , ageing debts follow up.

4. Assist the Accounts team in support duties.

5. General admin office support duties and as and when tasked by management.

6. Assist to manage marketing activities and programs.

Experience: 6-9 Years

Role: Production Support Analyst

Key Responsibilities:

· Provide 24x7 production support onsite / offsite.

· Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

· Prioritize defects and plan for production release based on defect criticality or align with quarterly release

· Follow up on defect and incident closure and meet incident closure KPI

· Share production defect support learning with QA team and development team to improve application quality and minimize future defects

· Make sure system availability as per respective agreed SLA

· Support EOD batch run

· Perform annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Ensure proper knowledge transfer (KT) from project / development team before enhancement release

· Ensure application documentation is properly updated for each production release.

Key Requirements:

Education:

· Bachelor’s degree in computer science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· At least 10 years of Mainframe experience.

· At least 5 years of solid Base CARDLINK (Credit and Debit Card System) hands-on experience.

· Cards and payments domain Knowledge.

· Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.

· Expert knowledge and use of Mainframe tools such as; Control-M, Endevor, File-Aid, Control-M.

Prior application or production support experience is a plus

Key Domain/ Technical Skills:

· Mainframe, Cardlink

· COBOL, JCL, VSAM, CICS, Ezytrieve

· Microsoft Office.

Chugai Pharmabody Research Pte. Ltd. (“CPR”) was established in Singapore as a wholly-owned subsidiary of Chugai Pharmaceutical Co., Ltd (Chugai), a member of Roche group, in January 2012 and started operations on July 2, 2012. Located at Biopolis in Singapore, it aims to generate new antibody drugs based on Chugai’s proprietary antibody engineering technologies, such as recycling antibody®, sweeping antibody®, bispecific antibody, various Fc engineered antibodies, and other new antibody engineering technologies that are under development.

Senior Research Support Officer in Research Support Unit

Facility Management:

• Establish short term (1 – 3 years) and long term (5 years and above) facility management plan to be in line with company’s business continuity plan.
• Establish the facility monitoring system in cooperation with external vendors.
• Conduct facility management, such as repair works and maintenance works, in cooperation with external vendors.
• Arrange the relocation of lab and equipment in line with research activities.
• Schedules and oversees the use of space, resources, and lab/equipment in line with research activities.

Requirements:

• General degree with minimum 8 years of facility management experience in the life science industry.
• Business proficiency in Japanese Language is a must to liaise with Japanese speaking colleagues and clients.
• Proficient in Microsoft Office Applications such as Word, Powerpoint, Excel, Outlook, Forms etc.

Interested applicants are invited to apply with their detailed resume, qualifications, availability, current and expected salary.

For more information regarding our Company, you may refer to our website at:

http://chugai-pharmabody.com/

We regret that only short-listed candidates will be notified

• Conduct testing for new product/ software prior launching
• Provide repair, service and customer support during onsite visit
• Configuration of smart product setup
• Work independently to diagnose and troubleshoot any issues
• Record and update test report/ service report on a timely manner
• In-house repair and maintenance of PRISM+ product
• Support warehouse disposal activity
• Managing and leading a team of technicians in their daily activities
• Liaising with engineers to solve any technical fault
• Other duties as assigned

The Department and Position

The department is responsible for development and maintenance of Capital Market IT applications (in-house and package) used worldwide, covering Front Office (Murex, Apex, Orchestrade…), Back Office (Summit, Calypso…), Market data referential (Asset Control..), Market Risk (in-house application on big data technologies).

“Run the bank” is the first mission of IT department. It involves many front line IT professionals who understand the nature of business operations, timing of activities & data flowing through internal and external systems.They are continuously working with business users, infrastructure engineer and system managers.

The Static and Market Data team works across the full value chain to feed FO, BO and Risk department with Static Market Data to sustain business activities.

The candidate will join the Singapore Capital Market Run the bank team in charge of running applications managing Static and Market data used by all bank application. The team works closely with other teams supporting Front-Office applications (Murex, Apex, Orchestrade…), Back Office and Market Risk applications.

Main Responsibilities

Application monitoring responsibilities

• Define and implement in coordination with the build team the needed application monitoring.
• Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.
• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Incidents and Requests management (business users and others IT teams)

• Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
• Analyze and manage incidents/problems/requests.

Problem management and continuous improvement

• Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.
• Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
• Provide non-functional requirement to the build team to implement monitoring as code whenever available.

The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.

Qualifications and Profile

Candidates should have 4+ years experience in application support activity.

• ITIL certification.
• Good understanding of Capital Markets Domain and market activities.
• Relevant experience on Asset Control software
• Exposure to the Capital Markets with proficiency in financial instruments (Bonds, Rates, Equity, etc..), trading lifecycle and specifically market data.
• Relevant experience with working with external source like Bloomberg, reuters
• Expertise in static market data with knowledge of data types, sources, and uses within financial systems, including reference data, price data.
• Proven experience in technical proficiency with strong skills in SQL,
• High level of proficiency in unix/linux scripting.
• Should be able to doSLA & KPI management, client communication & interaction
  Predictive analysis, consulting, escalation management
  Risk analysis and project execution
  
• Appetite for continuous improvement and automation.
• Strong knowledge in XML, PL/SQL, MQ, CFT and Control-M.
• Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)
• Excellent communication and interpersonal skills.
• Strong analytical and troubleshooting skills.
• Ability to work well under pressure.
• Autonomous, self motivated and excellent team player.
• Strong perseverance and diligence towards attaining goals and effective time management.

The candidate should have analytical and problem solving skills, a pro-active mind-set in security, proven ability to work individually under pressure. Team player with good interpersonal skills. Excellent written and verbal communication skills.

All candidates, but particularly seniors, will be held to high a standard when it comes to communication, both oral and written. You should have good expository style, be able to explain yourself clearly and concisely, especially when the subject is technical and complex. It goes without saying that your English must be extremely fluent.

Education

• Intermediate level (min. 4 years)

Shift Timings

• Work hours : 8:45am – 6:30pm SGT and shift rotation 5PM – 2AM SGT
• Rotational Week-end support.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

We are a leading provider of behavioural therapy for children on the Autism Spectrum and those with ADHD, learning difficulties with more than 20 years of experiences.

We are looking for positive & proactive Admin Marketing Support to work in a fast-paced energetic team.

We invite you to apply if you meet all of the following requirements.

REQUIRED DAILY/MONTHLY DUTIES

• Provide admin support in all aspects of centre operations and good follow up on emails and calls received.
• Assisting with the setup, facilitation and completion of marketing projects
• Manage social media platforms and content creation of any marketing collaterals
• Support the company in developing sales strategies, marketing campaigns and on collecting and interpreting marketing analytics
• Any other ad-hoc duties as assigned.

The ideal candidate would be:

· Diploma or Degree in any field

· Proficient in using Microsoft Office and strong office administration skills

· Proactive, independent, meticulous and organized

· Able to handle multiple responsibilities in a small, fast-paced environment

· Able to learn web-based system for appointment booking, schedule, etc.

· Patient, understanding and able to display professionalism in handling & receiving inquiries and clients.

· The ideal candidate will have prior experience in a similar setting.

Work days (Monday to Friday) from 9am to 6pm.

Please email your detailed resume with a photo to [email protected]

Do indicate your earliest availability.

We regret only shortlisted applicants will be notified

The Senior End User Computing Engineer will be responsible for architecting, implementing and managing a comprehensive range of end-user computing devices including desktops, laptops, tablet (eg: iPads). This role focuses on migration projects, performance optimization and the integration of various EUC technologies. The ideal candidate should have extensive experience in EUC solutions and technical leadership.

Key Responsibilities:

Solution Architecture: Design and architect end user computing solutions encompassing physical desktops, laptops, tablets (iPads), virtual desktops and think clients. Develop detailed technical specifications and deployment strategies.

Device Management: Implement and manage a variety of EUC devices including windows PCs, iPads, Thin Clients. Ensure efficient provisioning, configuration and lifecycle management.

Virtual Desktop Infrastructure: Lead the implementation and management of thin client and VDI solutions, including VMware Horizon. Optimize performance and ensure high availability.

Operating System Deployment: Oversee the deployment and management of operating systems (Windows 10/11) using tools such as MECM, Altiris, Intune and other device management solutions.

Migration Projects: Lead and manage complex migration projects involving transitions from on-premises to cloud-based solutions, upgrade of operating systems and migration of applications and user data across varies devices.

Automation and Scripting: Utilize scripting languages to automate provisioning, configuration and management tasks. Develop scripts for bulk deployments and device managements.

Performance Optimization: Monitor and analyze the performance of EUC environments. Implement optimization techniques to enhance system efficiency, reliability and user experience across all device.

Security and Compliance: Implement and manage security measures for EUC environments, including endpoints protection, encryption, secure access and compliance with organizational policies and industry regulations.

Technical leadership: Provide expert guidance and technical leadership on EUC technologies. Conduct design reviews, technical discussions, and lead cross-functional teams in implementing solutions.

Troubleshooting and Support: Address and resolve complex technical issues related to EUC devices and environments, perform root cause analysis and implement corrective actions to prevent recurrence.

Documentation: Develop and maintain comprehensive documentation, including architecture diagrams, deployment guides, device management procedures and troubleshooting documentation. Ensure knowledge transfer to relevant teams.

Training and Mentoring: Provide training and mentorship to junior team members and end users on new technologies, device management practices and best practices.

Any other ad hoc duties as assigned by supervisor.

Qualifications:

Experience: 8+ years of experience in end-user computing, including significant experience in designing and implementing EUC solutions across a diverse range of devices and leading migration projects.

Technical Skills:

Operating systems: Extensive experience with Windows 10/11, iOS

VDI Solutions: Advanced knowledge of VMware Horizon, Microsoft Azure Virtual Desktop, Thin clients

Device Management: Proficiency in managing desktops, laptops, thin clients using Microsoft End Point Manager (Intune), MECM, Altiris and Mobile Device Management Solutions.

Security: Experience with endpoint security solutions, encryption technologies and security best practices.

Problem-Solving: Excellent problem-solving skills with a focus on troubleshooting complex technical issues across multiple devices.

Communication: Strong verbal and written communication skills, with the ability to present technical concepts to non-technical stakeholders.

Leadership: Demonstrated leadership abilities, including experience leading cross-functional teams and mentoring junior staff.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

• Experience in application support role for min 5 years for support and good knowledge of Java, Unix/Linux, SQL
• Recent experience in working with Java J2EE applications
• Experience in Unix commands , SQL queries
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills & ability to meet SLAs

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

Production Support Consultant

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a Production Support Consultant to support and maintain the production environment to ensure availability of critical services for daily operations of business.

Responsibilities:

- Deliver 1st and 2nd line support for market application production services.

- Partner with the global support teams, infrastructure and development teams to ensure quality support to our end users.

- Report & escalate incidents to the appropriate chain of command with focus on business and technology communications to end users and senior management.

- Work with BCP coordinators to perform disaster recovery exercises and assist with audits.

- Carry out post incident review with development and infrastructure teams.

Requirements:

- Relevant experience in production support in a financial service environment.

- Technical proficiency in Oracle SQL, UNIX-flavor operating systems, and automation tools.

- Familiar with ITIL incident change management environment.

- Functional knowledge in Equity and Derivatives products is a plus.

Additional Information:

- Location: HarbourFront

- Working hours: Monday to Friday, 9 am to 6 pm.

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- Renewable contract until 14 July 2025, with 2 months' notice period.

ALG has an opportunity as a Flight Crew Support Officer with our international airline client. This is a long-term contract position based in Singapore.

The candidate should be prepared to perform shift duties and be proficient in the use of PC, mobile devices and office software e.g. Word, Excel.

Prior experience in Operations in the airline industry / airport premises will be advantageous.

Considering that the staff may need to enter the transit area of the airport, he/she will be required to clear security checks.

The key responsibilities for the support staff will include:

• Managing inventory (including issuing, returning and fault reporting) of mobile devices/electronic devices;
• Housekeeping of devices and related accessories (including but not limited to cables, adaptors, charging carts);
• Attending to crew queries and performing administrative duties such as data compilation/preparation of reports; and;
• Handling device administration (including resetting and updating device/OS settings);
• Collecting or arranging for the collection of mobile devices and related accessories from crew arriving into Singapore (at any terminal); and
• Supporting the dissemination of eMemos and updated e-documents/notifications to crew.

During the lull periods, the staff may be called-upon to assist with the following:

• Supporting the serviceability for kiosk PCs and printers (including fault reporting and replacing consumables); and
• Other ad-hoc over-the-counter duties.

Requirements:

• Shift work based on roster
• Able to work independently in a fast paced environment
• Proficient in MS Office
• Must be PC literate
• Good communication skills

If you are interested in this role, please APPLY NOW! Please note that only shortlisted candidates will be notified.

EA License Number: 11C4379 | Registration Number: R23113794

Key Accountabilities:

• Provide Level 2 Customer Support for Marine in APAC for Subsidiaries, Distributors, Service Partners and Customers.
• Responsible for Marine Product Support.
• Support the Customer Care Center Duty Manager.
• Attends to all technical enquiries and work with Factory's Level 3 and R&D.
• Provide leads and support to After-Sales Dept.
• Coordinates service recoveries, support installation and commissioning.
• Provide on-site investigations/troubleshooting in the APAC region when required.
• Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
• Coordinates with Failure Analysis Center to carry out FAC as required.
• Any other Support Requirement to the region.

Qualifications and Skills:

• Minimum Diploma/Degree in engineering (Mechatronics, Mechanical or Electrical/ Electronic)
• At least 5 to 10 years working experiences with high level of experience/ expertise and sound knowledge of Marine and Diesel engines, components, and systems.
• Experience in ship building industry an advantage.
• Good knowledge of Customer Service/ After Sales matters
• Ability to understand electrical and mechanical drawings, specifications and documentations.
• Good coordination, troubleshooting, logical- and analytical skills
• Good computer skills and good familiarity with relevant software and information sources
• Strong drive and initiative with the ability to work under pressure and highly independent
• Good and professional communication (fluent English in speaking and writing), interpersonal and leadership skills.
• Able to travel when required.

Key Accountabilities:

• Undertake the assignments on one's own such as commissioning, installation, maintenance, trouble-shooting and repair/overhaul for MTU engines and associated product
• Capable of resolving technical matters and completing services according to the works order for acceptance by the customers.
• Conduct acceptance test of equipment and systems with customers or customer representatives.
• Carry out repair/adjustment if required.
• Provide service/investigation reports where applicable.
• Prepare and submit travel report on work progress as well as completion of project.

Requirements:

• Minimum Diploma/Degree in Mechanical or Marine Engineering.
• At least 2 – 3 years of experience in the diesel engine/generator industry.
• Experience in troubleshooting, project handling/execution, servicing and commissioning.
• Communicates effectively, has a strong initiative and ability to work under pressure.
• Possess logical and analytical skills
• Highly independent, and an excellent team player.

• To track and be responsible for providing optimum service levels for day-to-day production support
• Able to write scripts using shell/ Python etc for monitoring, system troubleshooting and maintenance operations.
• To collaborate with third party vendor/other support teams to provide a seamless support model for the business.
• Experience working in elastic search for logging, monitor systems services.
• Understanding the CI/CD pipeline, deployment process to assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
• Able to take ownership of high severity issues and follow through to closure, answerable to business users and provide strategic long-term solutions and participate in RCA and provide pre-emptive solutions for production stability.
• To be able to drive himself/herself to learn new things while dealing with daily production support, good troubleshooting capability.
• To communicate effectively and work efficiently across different Business and support units.

Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.

You will be a valued member in our world-class customer support team, responsible for ensuring impeccable support for our global customer base across more than 60 countries. The incumbent will be responsible for enhancing Secretlab’s brand awareness and loyalty, approaching each valued customer with tactfulness and an expert understanding of our products and services.

Our Customer Support team is an integral function in ensuring the success of both Secretlab and our collaborative efforts with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.

Responsibilities

• Responsible for daily customer relations to support Secretlab’s vision of providing unparalleled world-class customer service support to both local and overseas customers. You will also be required to liaise with multiple overseas logistics partners to resolve issues.
• Provide quality customer service, including interacting with customers, answering large and complex volumes of customer enquiries/issues via email(80%), live-chat and over the phone ensuring customer satisfaction.
• Acquire multiple product knowledge to enhance ability to understand customer needs across different products and regions.
• Take ownership of customers’ inquiries and issues by following through effectively and efficiently to ensure timely resolution, as well as following up and handling post-sales servicing/warranty related issues.
• Documentation of issues, as well as following up and arrangement of post-sales servicing/warranty related issues.
• Daily ad-hoc tasks. Additional job scopes and responsibilities to be taken on with time, based on strength and performance.

Requirements

• This role requires someone who is innately customer-centric, passionate about creating great brand experience & understands how customer engagement is crucial for the brand’s growth and loyalty.
• Possess emotional maturity and passion for customer service
• Decisive, action-oriented, results-focused, able to work independently and able to handle diverse situations.
• Driven and customer-oriented - with the ability to adapt/respond to different types of characters. You need to be tolerant, exhibit empathy and be patient.
• Possesses at least a Diploma/Advanced/Higher/Graduate Diploma in any field.
• Very strong proficiency in written and spoken English with excellent email writing and etiquettes.
• Able to communicate effectively on both technical and non-technical topics to customers and team members.

Bonuses

• Good command of spoken Mandarin is a plus.
• Work experience in the customer service sector is a major plus.

Responsibilities

· Provide 24x7 production support onsite / offsite.

· Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

· Prioritize defects and plan for production release based on defect criticality or align with quarterly release

· Follow up on defect and incident closure and meet incident closure KPI

· Share production defect support learning with QA team and development team to improve application quality and minimize future defects

· Make sure system availability as per respective agreed SLA

· Support EOD batch run

· Perform annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Ensure proper knowledge transfer (KT) from project / development team before enhancement release

· Ensure application documentation is properly updated for each production release

Requirements

Education:

· Bachelor’s degree in computer science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· At least 10 years of Mainframe experience.

· At least 5 years of solid Base CARDLINK (Credit and Debit Card System) hands-on experience.

· Cards and payments domain Knowledge.

· Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.

· Expert knowledge and use of Mainframe tools such as; Control-M, Endevor, File-Aid, Control-M.

Prior application or production support experience

Key Domain/ Technical Skills:

· Mainframe, Cardlink

· COBOL, JCL, VSAM, CICS, Ezytrieve

· Microsoft Office.