The primary role of an IT Support Engineer with our global company, Human8, is mainly to provide IT support to all internal users / employees by following the best practices in place, in a 1st and 2nd line multi-purpose role.
The position will involve a high level of customer service and support, proactive problem solving and an expectation of continuous service improvement of the Human8 infrastructure and support desk.
We are looking for a Service Desk Engineer to join our Global IT Operations team and support the growth of Human8 and its international expansion.
Together with your team members in the IT Operations team you will be responsible for the IT Service desk & support of all hardware and software.
You are able to align different service desk and regions in 1 unified process and maintain an international IT infrastructure.
With your knowledge and passion for technology, applications and IT systems you can take us a step further than the competition. You will share your knowledge with the users and guide them with training.
Provide support for 800+ users in +25 office locations around the globe, with occasional travel to other offices if required. Because of the different time zones you have to support there is willingness to work in different time zones (early or late shift).
Responsibilities
- Supporting our end users on hardware and software used at Human8.
- Maintenance and setup of end user devices (Windows & Mac).
- Managing the service desk.
- Creating documentation and training materials.
- Management of Office 365 and other licenses.
- Stock and asset management.
- Installation and support of IT equipment (Wi-Fi access points, printers, videoconferencing,…).
- Deploying new software.
- You will be involved in security operations (access control, configuration, patches, security updates, vulnerability scanning).
- Contact & follow-up with external suppliers for hardware purchases.
- Asset management and stock management (including wiping and disposal of devices).
- Monitoring of the IT environment.
- You can do magical things with scripting (small office automation tasks).
- You make and maintain procedures and other documentation.
Qualifications
- Bachelor in computer science or higher (or a proven track record in IT).
- Remote working techniques: Citrix, VPN, Remote desktop…
- You’re familiar with: routers, switches, TCP/IP, DHCP, DNS, FTPS, VPN, HTTPS, …
- Other relevant skills: Nessus, Qualys, antivirus, …
- Background of IT security techniques is a plus (technology, procedures, …) and you can help with maintaining the ISO 27001 certificate and improve our ISMS.
Knowledge of helpdesk software (FreshService, Zendesk, Jira, …):
- Good knowledge of software deployment automation and unattended installs
- Knowledge of IT networks, systems & security
- Security operations mindset
Excellent knowledge of Microsoft products and related services:
- Windows 10, Windows Server
- Active Directory, GPO, WSUS, DFS, Exchange Server, IIS, …
- System Center Configuration Manager
- Office 365 management and migrations
- Azure or cloud environments
- PowerShell scripting
You have at least 3 years of professional experience, but if you feel you’re the right candidate for the job please don’t hesitate to reach out!
Benefits & Perks
- Local perks & benefits
- Global hybrid working culture
- Diversity & Inclusion initiatives
- Team bonding events
About Human8
We're Human8, the human-driven consultancy, that connects brands with people and culture to drive positive change.
Human8 is the coming-together of 10 game-changing agencies from around the world: InSites Consulting, Direction First, Columinate, eÿeka, Join the Dots, ABN Impact, Answer Global, Space Doctors, Gongos, and Happy Thinking People.
We unite a creative, smart and ambitious group of +900 people across 23 locations under one vision: making brands more human by better understanding people and culture, empowering brands to take action, and enhancing the lives of the people they serve.
