Core Function:

The Case Manager is responsible for providing casework services for clients of SUN-DAC and their families.

Core Responsibilities:

1. Provides information and referral, consultation, counselling and groupwork programmes for clients and caregivers.

2. Uses an evidence-based approach for effective delivery and evaluation of casework services for clients with disabilities.

3. Monitors, evaluates casework programmes and ensures all programmes are able to meet stated objectives and outcomes.

4. Develop long term care plans for caregivers.

5. Submits timely assessment and evaluation reports of clients.

6. Interprets the vision and mission of SUN-DAC to the community through direct involvement with public and private groups and networking with other social service agencies.

7. Assists in conducting staff trainings and supervision.

8. Organise and/or conduct caregiver trainings.

Core Competencies:

· Passion for the Mission - Our staff is focused on and dedicated to meeting the expectations of internal and external stakeholders.

· Teamwork – All volunteers and employees are valuable members of SUN-DAC and contribute to the overall success of SUN-DAC. We collaborate and communicate openly and honestly to solve problems, respect each other, learn from one another, grow in our respective roles and contribute to strong morale throughout the organization.

· Domain Knowledge and Technical Skills - Our staff is committed to possessing the skills needed to best perform in his/her position. As needs and resources change, staff will seek and engage in learning opportunities to improve their skills and strengths.

Core Job Specific Competencies:

· Motivating Others – creates a climate in which people want to do their best

· Negotiation - negotiates skilfully in tough situations

· Action Orientation – works hard and maintains high energy; seizes opportunity

· Innovation Management – brings creative ideas of self and others to fruition

· Time Management – uses time effectively and efficiently; can attend to a broad range of activities

Core Work Requirements:

Education:

· Bachelor’s degree in social work, psychology, or related field.

Experience:

· A minimum of three years of experience working in the sector preferred, fresh graduates are welcome to apply.

· Must be computer proficient.

Special Skills:

· Demonstrated skills in organization, management and leadership.

· Knowledge of and ability to work effectively with the community and stakeholders;

· Excellent oral and written communication skills.

· Ability to establish and maintain positive working relationships with staff, volunteers, and the public. Must be self-directed and work independently.

Physical Requirements:

Must have the ability to attend community meetings, training events and agency meetings.

Working Hours:

Full time; 40 hours per week; with the ability to work flexible hours depending on needs and events

Job description:

• Process invoices, debit notes, credit notes, receipts, and disputes handling.
• To work with operations in managing the AR recovery and monitor the collection of all customer payments.
• Bank reconciliation.
• Customer profile maintenance, customer onboarding and customer credit review
• Perform month-end closing matters, analysis of selected GL and balance sheet audit schedules preparation.
• Liaise with external/internal auditors.
• Perform administrative and other ad-hoc duties as assigned.

Requirements:

• Diploma in Accountancy, or Finance.
• Minimum of 3 years of accounting experience in manufacturing & multi-currency environment. Position would be commensurate with suitable qualification & experience.
• Strong proficiency in SAP and Microsoft Office
• Meticulous with good interpersonal and communication skills
• Good communication skills; requires communicating with different parties (internal & external) and team-player

JOB PURPOSE

The Customer Service Specialist is focused primarily on ensuring that all sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches. The role includes embarking on program initiatives targeted at meeting the demands / requirements of our customers, thus satisfying their needs.

PRINCIPAL ACCOUNTABILITIES

• Effective day to day customer service operation to support the pre and post shipment requirements of the sales branches.
• Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues encountered on a daily basis.
• Customer Service Specialist will be allocated into a specialist team and rotate through the specialist function as deemed necessary.

JOB DESCRIPTION

• Weekly management of the Customer backorder report with a turnaround time of 48 – 72 hours for a complete review.
• Work and assist the Sales team in managing their Customer pre & post shipment.
• Support and drive the requirements generated by Customer Bond Constraint Report related to fulfillment of bonded parts in their BIM program.(If applicable)
• Escalate all their issues or challenges in fulfilling their assigned task to management in the most appropriate timeline to seek guidance on resolution.
• Manage customer’s portal update and customized report if required.
• Update customer production change requirement to optimize inventory planning.
• Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.

REQUIREMENTS

• At least a Nitec or Diploma qualification in a relevant field of study.
• At least 2 years of working experience, relevant industry experience is advantageous but not a must.
• Candidates without experience are welcome to apply.

COMPETENCIES

• Accurate data entry skills
• Proficiency in Microsoft Office Applications – especially in Excel
• Basic knowledge and understanding of transportation modes (air and ocean)

Company’s Profile

With over 25 years of expertise as a global solution provider for the construction, port, foundation and logistics industries, they have successfully sold millions of heavy equipment such as forklifts, drilling rigs, container and mobile cranes to their loyal clients. Their team consists of expert engineers that provide efficient repair, maintenance and even upgrading services to tailor fit their equipment to customers’ needs.

Location: Gul Circle

Working Hours: 5.5 days (Mon – Fri, 9am to 6pm and Sat, 9am to 1pm)

Responsibilities:

• Perform sales activities to achieve sales target, including business development and account management
• Plan and execute sales strategy and meet the company’s sales objectives
• Explore, identify new business opportunities and develop new client accounts
• Build, establish and maintain good rapport with clients
• Handle customer’s order, inquiries, negotiation and closing of sales in an effective and efficient manner

Requirements:

• Min. Diploma in Mechanical Engineering field or equivalent
• Min. 3-5 years’ experience in sales of industrial handling heavy equipment
• Familiar with China brand heavy equipment such as Forklifts, Excavators, Drilling Rigs and/or Crawler Cranes
• Possess excellent communication, presentation and customer relationship skills
• Possess your own vehicle to travel around client sites

Your recruiter for this job: WhatsApp Celine @ 8494 0873 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Interested candidates may apply directly as well. For more job opportunities, follow SnatchJobs on Telegram: https://t.me/sgfulltimers

Celine Chan | R21103433

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Description:

• Hardware Skill – Desktop, Laptop, Printer and Scanner

• Windows OS (Experience in Windows 10 will be an advantage)

• Good to have healthcare environment experience.

Requirements:

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.

• Support on desktops, notebooks, printers, scanners hardware components.

• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

• Installation of Apple IPad software’s.

• Provide support for queries, escalation, problem determination, resolution, and MAC – move, add, and change.

• Printer Maintenance.

• Take on and resolve complex calls or tasks the other engineers could not resolve.

• Responsible for learning and working independently.

• Responsible for providing excellent support and timely service.

Roles & Responsibilities

Delivery drivers have a variety of duties in addition to driving their routes and making their deliveries. Other

important responsibilities include:

- Following the best practices for safety, both on the road and while loading or unloading a truck

- Maintains communication with management to be informed of any change of delivery, route, or schedule

- Communicating with dispatchers, drivers, and other team members to make deliveries

- Communicate with customers by phone to update them of the time of deliveries if there have been issues or changes to their estimated time of arrival

- Meeting delivery deadlines

- Performing basic truck maintenance

- Loading and unloading

- Obtaining client or customer signatures when needed

- If not follow the basic driving rules and made accident or fine means, driver must be the responsibilty

- work start time morning 545am and daily drop points 30 to 40 location, must follow the timing customers

Taking drink and food orders, serving customers, handling payments, ensuring cleanliness of tables and dining areas, providing menu recommendations, and maintaining a positive customer experience. Handle customer inquiries, and collaborate with kitchen staff to ensure timely and accurate order delivery.

Job Responsibilities:

• Oversee the accounting function for Corporate Office
• Review, analysis and commentary of monthly financial reports for the group
• Responsible for banking and treasury Function
• Co-ordinate year end external audits and ensure statutory accounts are completed timely
• Ensure financial statements are prepared in accordance with Financial Reporting Standards
• Assists with formulating Corporate Finance policies
• Oversee taxation and transfer Pricing matters
• Oversee accounts receivable and credit control function

Requirements:

• Degree in Finance or Accounting or equivalent
• At least 7 years of post-qualification experience in in a diversified international business environment involved in manufacturing and trading
• Knowledge in costing will be an advantage
• Strong leadership and communication skills
• Have a good command of written and spoken English and Mandarin
• Ability to work with tight deadlines
• Proficient in accounting software, MS office and other reporting tools

About the role

A Retail Associate, also known as a Sales Associate or Retail Salesperson, is a front-line employee in a retail setting. Their primary role is to provide excellent customer service, assist customers with their purchasing needs, and contribute to the overall sales and operations of the store. The specific job responsibilities may include:

• Customer Service: Greeting customers, identifying their needs, and providing personalized assistance.
• Sales Support: Actively engaging with customers to understand their preferences and guide them towards suitable products.
• Product Knowledge: Developing a comprehensive understanding of the products or services offered by the store.
• Merchandising and Inventory: Maintaining proper product displays, organizing shelves, and ensuring merchandise is adequately stocked and visually appealing and monitoring inventory levels.

Job Requirements:

• A high school diploma or equivalent is typically required for a Retail Associate position.
• Previous experience in customer service or retail is beneficial but not always mandatory, as on-the-job training is often provided.
• Strong interpersonal and communication skills to engage with customers and provide excellent service.
• Active listening, patience, and the ability to address customer needs and concerns effectively.
• Willingness to learn about products, their features, and benefits.
• Ability to work effectively as part of a team, supporting colleagues and maintaining a positive work environment. Flexibility to adapt to changing tasks, priorities, and store operations.
• Time Management and Multitasking: Strong organizational skills to manage multiple tasks, prioritize responsibilities, and handle a fast-paced retail environment.

Responsibilities

• Perform forklift driving using various attachment.
• Perform loading & unloading of products.
• Carry out the shifting of products for other production activities & proper storage.
• Perform container stuffing / un-stuffing.
• Be part of the auxiliary safety & fire fighting team.
• Upkeep & daily checks to ensure forklift is in good working conditions.
• Other duties as assigned by Superior.

Requirements

• Minimum GCE 'N' Level or equivalent
• Willing to work in chemical industries

• Perform cleaning job at the assigned worksite, need to travel to different locations.
• Provide cleaning relief cover for regular cleaners who are on leave, as well as carry out periodic cleaning jobs.
• Must be familiar with cleaning methods, equipment use, work under minimum supervision and be a strong team player.
• Willing to learn
• Polite and hardworking
• Will be required to work weekends will be an advantage.

Key Responsibilities

• Assist the Development team in preparing and executing administrative and logistical tasks for sponsorship and fundraising pitches, e.g., preparing proposal decks.
• Assist the Ticketing and Development teams to fulfil ticket allocations for individual and corporate donors.
• Research and solicit new corporations, government agencies, foundations and other bodies that could potentially provide grants or donate to Pangdemonium.
• Work closely with the Development team to assist with the annual fundraiser (including but not limited to the preparation of collaterals and maintaining of the donor database, sending out reminders to donors, liaising with vendors to ensure timely delivery of items).
• Assist with the fundraiser on the event day as required.
• Assist the Development team to prepare the Annual Report.
• Assist with Front-of-House duties during the Production period on an ad-hoc basis (e.g. Donor Receptions and Gala Nights).
• Obtain quotations when necessary.
• Additional duties as assigned/required.

Requirements

• Excellent written and verbal communication skills.
• Strong project management, multitasking, and decision-making skills.
• Metrics-driven marketing mind with an eye for creativity.
• Proficient in Microsoft Office (Word, Excel, PowerPoint), Canva, and Photoshop.
• Ability to work regular office hours in addition to nights, weekends and occasional holidays.
• Interest in theatre and the Arts.

Job Description:

· Client & partner management

· Office administrative work

· Answering phone calls and emails

· HR work and worker management

· Invoicing and purchasing

· All other related or ad-hoc duties assigned

Job Requirement:

· Proficient in MS Office skills

· Proficiency in Xero is a plus

· English speaking, English and Chinese speaking is a plus

· Strong in verbal communication, interpersonal and organisational skills

· Willingness to work in stressful environments

· Ability to multi-task, work under pressure and meet tight deadlines

Benefits:

· Flexibility of WFH if proven to perform well remotely

· Prospect in promotion to a higher managerial position

· Team-working environment with ‘Family’ cultures

· Medication allowance and welfare

· Remuneration shall be based on years of experience and qualification.

We apologise that only shortlisted would be notified.

TECHNICAL SKILLS/KNOWLEDGE:

· Possess a high-level knowledge of CAD-based systems (Autodesk Architecture 2019 preferred), Revit, Microsoft Windows-based systems (Word, Excel, PowerPoint, Project, etc.); 3-D modeling experience preferred, but not required.

· Possess excellent written and oral communication skills.

· Possess strong interpersonal skills among the project team, consultants and client representatives.

· Ability to travel to and from the firm by automobile to attend project site meetings/surveys.

· Understanding modern architectural / construction means and methods; and the ability to fully detail these systems in coordination with structural, mechanical and civil trades.

· Proficient understanding of Construction Drawing/Detailing of various commercial and institutional building systems of significant size. Healthcare architectural design experience preferred.

· Ability to solve complex architectural design and construction problems to serve the Client’s program and advise the Senior Management team of any issues that deviate from the program goals and/or that impact the project budget and timeline.

· Proficient understanding of MEP, Structural and Site/Civil Engineering trades, while understanding the impact that these trades have on the architectural design concept. The Project Manager must possess the ability to direct consulting teams in the early stages of design and be involved in the election of structural and MEP systems and assemblies for each Project(s). The Project Manager must properly coordinate these consultant trades throughout the Construction Document phase.

· Ability to manage multiple projects at various stages of development.

· Ability to function comfortably, gain trust, confidence and deal effectively with a wide range of individuals including clients, owner’s representatives, consultants, contractors and project team.

KEY ROLES/RESPONSIBILITIES:

Must proficiently serve in the following capacities throughout each architectural project:

· Will be the Project Lead in in developing design and construction documents for bidding and construction on multiple projects.

· Will lead a team of 2-3 staff members and be responsible for their productivity throughout each Project. The PM will consistently meet with team members to direct workload and review project timelines/milestones.

· Will lead the field measuring survey of existing spaces and structures and direct the junior staff accordingly to produce efficient and accurate surveys.

· Will develop design / space plans based upon the Client’s approved program requirements (assist client with programming).

· Serve as the Construction Administrator during the Construction Phase, as required. Specific responsibilities during this phase include:

· Review and approval of Shop Drawings & Submittals.

· Responding to Contractor’s Request For Information (RFI’s).

· Review of Contractor’s Payment Applications and advise Project Architect in a timely manner that said applications should be certified for payment.

· Review and Approve Change Orders, advising Project Architect that a change in construction cost has occurred.

· Prepare and Issue Construction Field Directives under the supervision of the Project Architect and/or senior management team.

· Perform Punch Lists at Substantial Completion.

· Attendance at on-site construction project meetings will be required and the Project Manager will keep accurate meeting minutes according to the firm’s standard format. The Project Manager will advise the General Contractor and the senior management team of any critical path and long lead items that will affect the project goals.

· Exhibit entrepreneurial qualities that could support business development.

· Organize and direct the architectural and/or engineering team to execute the work in an orderly, timely, and coordinated manner.

· Perform quality assurance checks on all drawings and documents related to assigned projects.

· Issue progress review sets of drawings to Project Architect/senior management team at various levels of development, according to established project milestone dates.

· Make decisions independently and/or as part of the management team, to adhere to the Design Concept, Project Budget, Project Timelines and Milestones.

· Exhibit excellent administrative and personal time management skills while having the ability to prioritize assigned tasks and delegate efficiently to maintain established project timelines and milestones. Project Manager shall advise Senior Management team of any deviations to project timelines and milestones.

· Exhibit strong multi-tasking abilities which allow performance of the above responsibilities for multiple projects simultaneously.

· Oversees training of junior staff and implementationof drafting standards, providing mentorship and assistance in solving technical related project complexities.

· Commitment to meeting project deadlines and milestones while understanding his/her role as part of the project team. The Project Manager understands that he/she must move strategically into different roles during the course of the project in order to achieve the overall project goals.

· Apply excellent research skills to insure project code compliance and to fully develop project technical specifications.

· Strong building agency experience; prepare applications, draft responses to agency objections, define alternate approaches to achieve project approvals.

Management Trainee Responsibilities:

• Completing all assigned tasks and assisting with day-to-day operations.
• Participating in meetings, workshops, and other learning opportunities.
• Observing and learning from experienced staff members.
• Gaining knowledge of company policies, protocols, and processes.
• Taking detailed notes and liaising with Managers, Supervisors, and other senior staff.
• Fulfilling any requirements and meeting goals set out at the start of the traineeship.
• Following all company regulations, and health and safety codes.
• Preparing documents and updating records.
• Learning about conflict resolution and sitting in on disciplinary hearings.
• Traveling to different offices and participating in daily operations as required.

Management Trainee Requirements:

• Bachelor's degree in any disciplines or relevant.
• Experience in management role or similar will be an added advantage.
• Excellent written, verbal, and interpersonal skills.
• Proficiency in MS Office.
• A positive attitude and willingness to learn.
• Excellent time management skills.

You will work alongside seasoned Engineering professionals and learn on the job while applying the theory you have learned in school.

Internship duration: 3-6 months and if you like it, you may join us as a Full Time Trainee

Singaporeans only

Responsibilities

• Assist with technical tasks such as troubleshooting, testing, and repairing equipment.
• Responsible for researching new technologies, equipment, or products to support the company's goals.
• Responsible for recording data from equipment tests or experiments, which may include inputting data into spreadsheets or databases.
• Responsible for assisting with equipment maintenance, including cleaning, calibration, or other routine maintenance tasks.
• Assigned to support project teams, assisting with project planning, testing, and documentation.
• Learn and develop their technical skills and knowledge throughout their internship, which could include attending training sessions or workshops.

Requirements

• Interns interested in this position should hold relevant certifications in Marine Engineering or a related discipline (NITEC/Diploma/Degree)
• Regular working hours are 8:30-17:30

Responsibilities

• Overseeing all logistics daily deliveries
• Overseeing all Bulk collection and time slot booking
• Arranging all vehicles & ISO tank relevant inspection
• Arranging & ensuring all vehicles and forklift maintenance
• Updating all failure of collection and delivery
• Coordinate with sales personnel on the deliveries
• Verify Drivers and Operations Worker’s incentive payment voucher for payroll
• Monthly checking all ISO tank movement against Navision record.
• Storage tank & ISO tank cleaning arrangement.
• Update the peroxide status bi-weeklyAny other duties as assigned by the superior

Requirements

• Minimum GCE 'O' Level
• Minimum 1 – 2 years of experiences in sales / logistic coordination. Candidates with no relevant experiences are also welcomed.
• Meticulous and possess good planning skills

Company Description

This locally established Singaporean company has been catering to the Offshore Marine, Manufacturing, Logistics, and Construction sectors for more than three decades. Its primary focus lies in the provision of wooden products, plastic pallets, and efficient packing service solutions.

Role Description

• Perform data entry tasks using MYOB for delivery tickets and invoicing
• Maintain accurate bookkeeping records
• Procure ad hoc items as required
• Able to work in light industrial area and perform inventory count with timbre pallets
• Proficient in Xero accounting software
• Effectively communicate via email in English

Requirements:

• Proven experience in data entry and administrative tasks
• Proficiency in using MYOB software for delivery tickets and invoicing
• Excellent bookkeeping skills and attention to detail
• Ability to procure ad hoc items efficiently
• Advanced knowledge of Xero accounting software
• Strong written and verbal communication skills in English

Note: Please attach any certifications or references related to data entry, bookkeeping, and the usage of MYOB and Xero accounting software.

Other Information

• Administrative Assistance and Executive Administrative Assistance skills
• Excellent phone etiquette and communication skills, both written and verbal
• Proven ability to handle confidential information with discretion
• Clerical skills, including time management and organization
• Bachelor’s degree in business administration or related field preferred

In addition, the candidate should possess exceptional attention to detail, ability to work under pressure, and proficiency in Microsoft Office Suite. Experience in project management or event planning will be a bonus.

You hereby acknowledge and provide your consent for the utilization of your personal data for the explicit purpose of recruitment and job placement with this job application.
We regret to inform that only shortlisted candidates would be notified.
EA License: 22C0941 (Communal Connections Pte Ltd)

About BCS

BCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central Repository.

Position Summary

The successful applicant will primarily be responsible for implementing and supporting DevOps processes and tools that would further enhance the automation and orchestration of development and operation tasks in NETS

Key Responsibilities

• Design, implement and improve upon the Continuous Integration / Continuous Deployment (CI/CD) development environment for NETS, including the processes and tools.
• Work closely with the application teams to ensure completeness while on-boarding the projects to CI/CD platform and guide the team to be enabled with new process and standards
• Support the definition of the Change Management and Release Management processes which will align CI/CD with ITSM requirements
• Design and Implement DevOps process by integrating various tools used during CI/CD
• Support the tracking of improvement metrics with the adoption of new processes
• Administer the DevOps environment on an on-going basis, which includes the new tools and servers adopted during the process
• Provide input on the introduction of DevSecOps and monitoring/operations activities to continually enhance the existing DevOps Framework

Requirements

• Degree or Diploma in Computer Science or relevant Technology disciplines in medium to large organizations
• Hands-on experience integrating and administrating CI/CD tools like Git, Jenkins, JIRA-confluence, fortify, SonarQube and Nexus/Artifactory
• Hands-on experience implementing CI for applications on Java/J2EE, spring boot on linux based systems and best practices of CI/CD which includes build, source code scanning, unit testing and packaging
• Hands-on experience in Jekins is the key, experience in jenkins pipeline scripted or declarative methods are most preferable
• Hands-on experience of build tools like Maven, Ant and scripting languages like groovy, shell are must
• Hands-on in experience of Linux system administration, patch management etc
• Automating tools upgrade to ensure vulnerabilities are managed timely
• Working knowledge on AWS on implementing and extending DevOps to cloud
• experience with the following would be highly advantageous:
• Configuration management tools like Ansible & puppet is an added advantage
• Containerization & Virtualization technologies such as Terraform, Docker would be advantageous
• Strong interest in designing, analyzing and automation

1) Manage Team Members and ensure goals are met.

2) Setup & Maintain a Service Desk to evaluate its Efficiency.

3) Resolve Problems, to Improvise Service Flow, thus increase Productivity.

4) Educate Customers on Equipment Operations, Care and Maintenance.

5) Provision of Service Trainings.

6) New Service Technicians Recruitments.

7) Must bewell versed in Commercial Kitchen Equipments.

COMPANY DESCRIPTION

A trusted premium preschool with over 20 years of experience. Renowned for its unique adventurous concept, Alphabet Playhouse provides a holistic environment geared towards nurturing young children into outstanding and talented individuals. With an enormous outdoor arena and attractively-furnished indoor spaces, Alphabet Playhouse provides your children with endless joy as they explore the wonders around them and embark on an amazing journey of knowledge discovery.

RESPONSIBILITIES

• Implement age-appropriate curriculum according to the Companys curriculum framework
• Responsible in maintaining quality classroom and learning environment that supports development in accordance to the curriculum framework
• Foster trusting and respectful relationship with children and parents, by being a positive role model
• Execute daily routine accordance to time schedule
• Administrate minimum paper work for reference / recording purposes

• At least a Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), or Diploma in Child Pyschology & Early Education
• Minimum GCE 'O' Level credit in English

• Ability to build good rapport with parents and various stakeholders
• Excellent communication and interpersonal skills
• Able to work well independently as well as within a team
• Passionate about working with children
• Driven to making a positive impact in the early education of the young

Responsibilities

• Cold calling daily to potential new customers as well as assigned existing customers.
• Handle customer enquiries, complaints expeditiously and efficiently.
• Investigate, respond to requests for service on a timely basis.
• Forward all sales orders to outbound activities and service in a timely manner.
• Monitor debtors aging and to ensure prompt payment from customers.
• Matching Delivery Orders against invoices for filing.
• Generating of invoices & processing of orders.
• Issuance of Debit / Credit Note.
• Any other duties as assigned by the supervisor.

Requirements

• Minimum ‘N’ Levels or ‘O’ Levels.
• Minimum 1 year experience in Telesales

The Mainframe Systems Management Specialist is responsible for providing remote/onsite technical support and services for IBM z/OS and related Software.

In this role, you will apply Problem Determination/Problem Source Identification (PD/PSI) techniques in diagnosing and resolving complex technical problems for our clients/services teams. You will be collaborating with other worldwide support/development teams and organizations to ensure timely, accurate and seamless solution. Candidate must be able to work as a team and build up relationship across various teams worldwide. Candidate will also assist on pre-sales related activities such as requirement gathering, preparation of SOW and creation of new offerings. The candidate will be required to implement and maintain the solution built.


Requirement:
• Bachelor's Degree
• At least 10 years’ experience in z/OS and related Software


Required Technical Skills:

1) Experience in troubleshooting z/OS and related software
2) Experience in providing routine z/OS system maintenance related tasks
3) Experience to solution and implement z/OS related infrastructure:
- SMP/E
- RACF
- DFSMS
- z/OS version upgrade
- z/OS and storage related migration to new hardware

Additional/Optional Technical Skills:
1) Parallel Sysplex
2) MQ on z/OS
3) DB2 on z/OS
4) CICS
5) Omegamon
6) Storage related skills – DS8k, IBM VE, etc

• Understanding department plan objectives and KPIs
• Understanding of quality of service is maintained aligning to IMS and BCM requirements in contract dept.
• Serves as secondary representative to contract manager dealing directly with existing and potential new clients; maintains and enhances customer relations through visitations, engagements and meetings
• Tender management – prepare costing sheet and submit all required documents on time
• Engages clients at a detailed level to gain an understanding of the business issues and objectives driving the clients’ needs
• Identifies the need for, and engages the appropriate vendor or partner personnel with the proper skill set to assist the solution and technology definition as required by customers’ opportunities.
• Responsible for negotiating, ensuring timely renewals on existing allocated and establish new customers
• Assist and guide contract executives for their assigned customers and other allocated tasks when necessary.
• Act as liaison between clients and internal stakeholders to ensure all clauses and implications in contract administration are properly addressed and resolved
• Value-add to current product sales by promoting related and or / new products
• Develop good product knowledge and market awareness
• Assist in working towards contribution towards Financial Year Targets
• Any other duties assigned by Contract Manager , Senior Contract Manager and Head of Service Division

Duties and Responsibilities:

• Handle customer’s enquiries and bookings of service (Hotline, Email and Face to Face)
• Handle corporate customer matters (Credit Facility/VSIR System)
• Handle refunds and complaints
• Any other administrative work assigned by superior

Requirements:

• Minimum ‘O’ Level qualification
• Minimum 2 years of relevant experience in customer service
• Good communication: administrative and interpersonal skills
• Customer-oriented and a team player
• Proficient in Microsoft Excel and Word