We are a centrally located boutique firm experiencing strong growth. As the company scales, we are looking to bring on a Recruitment Manager to develop strategic plans and system implementation to support through the next phase of growth and development roadmap.

You will be responsible for:

• Supervise, drive, and grow the recruiting team
• Improve on current process and implementing new business processes and procedures
• Monitor various recruiting metrics, costs analysis, effectiveness of sales to provide reports to the management
• Recommend and execute action plans to improve the employer brand
• Coordinate with various departments to forecast future hiring needs
• Building up the company’s professional network through relationships with HR professionals, external vendors and internal stakeholders
• Other ad-hoc duties may apply

Requirements

• At least 5 to 8 years of relevant experience (Preferably in the Recruitment Staffing industry)
• Proven work experience in Managerial / Supervisory level
• Strong business acumen, analytical skills and use of data to advice on key business insights

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

R1107107

Responsibilities

· Reporting to CEO for all Insurance, Ship Management agreement, Ship registration and legal matters.

· Demonstrated experience in handling Ship Registration with various International Ship Registries such as Hong Kong, Singapore, Marshall Islands, Liberia, Panama, Isle of Man and others as may be required.

· Working with Owners and legal entities, for registration of vessel coming into management of the company and matters related to Owner’s sale and purchase of managed vessels. Familiar with ship mortgaging and Bareboat chartering requirements.

· Manage H&M (Hull and Machinery), PNI (Protection and Indemnity), FD&D (Freight Demurrage & Defence) and other insurance covers for the company’s managed fleet. Follow up on insurance claims with relevant insurers.

· Coordinate with various Crewing, Technical and other departments to collate documentation to file H&M and Crew related P&I claims with respective insurers of managed fleet.

· Maintain cordial relationship with Marine Insurance Brokers to obtain quotes and placement of Insurance Cover when necessary.

· Check & approve invoices from Ship Registries, Insurance Brokers and others related to services procured.

· Arrange Ship Management agreements for new take over vessels. Knowledgeable about BIMCO Shipman.

· Arrange COFR, ICB and other locally required Certificates as required for trading in USA and various other countries.

· Assist Technical and Marine department in dealing with EU-ETS and any other such carbon tax systems.

· Liaising with company Lawyers for any legal issues.

Qualifications, Knowledge, Skills, Abilities

· Diploma/Degree from well-recognised Institute/University in Law, Maritime Business or Shipping.

· Degree with any other discipline from well-recognised university and long experience with relevant job can be considered.

· At least 4 years relevant working experience in Ship Registration / Marine Insurance claims handling preferably with a Shipowner / Ship Management Company.

· An independent hands-on person with ability to communicate effectively written and verbal with Flag State, Ship Owners, insurers, peers and other outside contacts.

· Resilient, possesses a sense of urgency and work well under demanding timeline. Willing to work outside normal working hours, if required.

· Proficiency with the Microsoft Office Suite (Outlook, PowerPoint, Word, Excel).

· A good team player for working in a multinational environment.

· Strong negotiation skills.

· Knowledge about BIMCO Ship Management Agreement, CBA and MLC.

· Take active part in the Health, Safety, Quality, Environmental, Energy and Cyber Security Culture within the Company.

Job description:

• The Innovation Scientist will focus on bringing new technologies to life through co-creation with partners, creation of functional industrial prototypes and working with early adopter customers to validate these prototypes.
• Deliverables are prototypes with increasing maturity level. The prototype to be created can be significantly different from the company’s core business and a large portion of the work will also involve exploring disruptive business models.
• Co-create with external partners.
• Identify, collaborate, and partner with strategic partners, research institutions, and other companies.
• Seek out and develop innovative new products, services and business models that significantly diverge from current company offerings and provide significant upside potential for value creation.
• Develop forementioned fundamentally different prototypes and disruptive products and services which create new profitable business models and new value streams.
• Scanning and scouting of new technologies to pursue innovative approaches and applications.
• Operate with a startup mentality in terms of speed to market, focus on rapid prototyping and testing, and work with early adopter customers as soon as possible to get valuable market feedback.
• Communicate results and opportunities on technical and management level.
• Structuring and managing small projects or working bricks
• File for IP as necessary to protect and enhance company’s IP portfolio.
• Perform other duties as assigned.

Requirements:

• Engineering degree (electronics, electrical, embedded systems, system engineering, software, chemical and material science, or mechanical) will be advantageous.
• Candidates with any of the following experiences will be considered: Embedded application research, embedded Software/System development, electronics hardware design, thermodynamics design or software development experience.
• Passionate and open minded with an entrepreneurial mindset.
• Technology enthusiastic and interested in adjacent technologies and scientific disciplines.
• Outstanding critical thinking and problem-solving skills.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Thorough understanding of basic scientific process and engineering principles.
• Proficient with all related software programs used for testing and reporting.

The above information on this description has been designed to indicate the general nature, and level, of the work performed by this position. It is not designed to contain, or be interpreted, as a comprehensive inventory of all duties, responsibilities and qualifications required.

Interested candidates may also apply or write in to CS Chua, EA 12C6130/ R1548619 [email protected]. Shortlisted candidates will be contacted for a discussion.

We are looking for highly motivated fresh graduates to start a career as a Machine Learning Engineer. We have designed a specific learning program to accelerate the young and talented graduates to enter and start their careers with the aspiration to empowering breakthrough innovation in Financial Services!

WHO IS KLAARA

KLAARA provides AI-driven solutions tailored to the needs of customers in the capital market, insurance, reinsurance, and various other organizations. Our cutting-edge platform empowers businesses to transform their unstructured data into actionable intelligence, fuelling better decision-making and driving competitive advantage.
Headquartered in Singapore, KLAARA was launched in 2023 as a result of 3 years of Research and Development and a spin-off of Upskills, a consultancy company in Capital markets.

KLAARA is composed of creative thinkers and problem solvers, with the ultimate mission to breakthrough innovation! All of us are fully engaged in delivering cutting-edge solutions with the latest state of the art in AI.

Our DNA is reflected in our values, these are how we act every day to make the greatest impact on what we are doing!

· We ask “Why not”.

· We constantly learn and grow.

· We care for one another.

· We cherish honest and respectful conversations.

· Positive energy and proactivity are the foundations of our team.

· Excellence and pushing technologies characterise our ambition: Sky is the limit!

· We are serious about fun.

If you see yourself enjoying working as a member of KLAARA team, then check out below!

WHY JOIN US?

· To work with a team of dynamic ML engineers and R&D team in a fast-growing start-up

· Contribute to KLAARA’s product development roadmap.

· Deliver POC.

· Progress within the state-of-the-art AI environment

· Fine-tune the current model and implement it.

· Understand, analyse and define new models to create new use cases.

You are:

· Passionate and following the latest state of the art technologies.

· A fast learner

· Excited to dive into the FinTech market and be deeply involved in KLAARA development.

· Ready to interact with R&D and other ML engineers to continuously improve our models.

· Motivated by challenges and problem solving.

With:

· A Bachelor’s/ master’s degree in computer science/ computer engineering, AI, Data Science is preferred.

· Full proficiency in Python

· Understanding of basic Git commands

· Strong knowledge in Machine Learning and Deep Learning

· Experience with Document AI understanding, and extraction is a big plus

· Experience with Pytorch or Tensorflow

· Github repository with projects is a big plus (we want to see what you have been able to create)

OUR OFFER

Competitive compensation: Our comprehensive medical insurance coverage includes dental benefits for you and a wide range of medical coverage for your dependents as well.

Extensive learning opportunities: access to our upAcademy platform and learning sessions to develop your skills set throughout the year.

Fun in your daily life: Do you want to feel the vibe and the energy of Upskills, too? Enjoy team building activities, quarterly company events and plenty of engaging activities such as volunteering events, wellness challenges and festival celebrations!

A LITTLE BIT MORE ABOUT US…

We are located at Raffles place, the heart of financial hub in Singapore, surrounded by leading international businesses and financial institutions. Our welcoming space fosters collaboration and encourages lively discussions, providing a stimulating environment complemented by amenities such as kitchen facilities, refreshments, snacks, and an overall open working culture.

Join our team of passionate professionals by sending your resume to [email protected]!

• Manage warehouse in compliance with company’s policies and vision.
• Adhere to all warehousing, handling and delivery requirements.
• Manage warehouse inventory, ensure efficient goods flow and accurate inventory count.
• Lead and manage warehouse safety measures.
• Daily maintenance and housekeeping of the warehouse and equipments.

Executive Assistant, Up $6K

Duration: 1 year contract

Working hours: 9am - 6pm, Monday - Friday

Location: Orchard

We are seeking to hire a highly organized, dynamic and proactive Executive Assistant with a passion for executive support, who thrives in a fast-paced environment. The successful candidate will play a pivotal role in providing comprehensive support to 2-3 regional executives, ensuring seamless coordination and efficiency in the daily operations of our executive team. The role will require a combination of strong organizational skills, excellent communication skills

Responsibilities:

Calendar Management

• Coordinate and manage the calendars of executives, scheduling appointments, meetings, and conferences
• Effectively handle time zone differences when coordinating with global and regional counterparts
• Anticipate scheduling conflicts and proactively address time-sensitive priorities

Travel Planning

• Plan and coordinate travel arrangements, including flights, accommodation, and itineraries
• Ensure travel plans align with executive priorities and preferences

Communication and Correspondence

• Serve as a liaison between executives and internal/external stakeholders
• Act as a point of contact for inquiries, requests, and communications, and screen and prioritize inquiries, and requests, as necessary

Meeting Coordination

• Organize and prepare materials for meetings, including agendas, presentations, and reports
• Attend meetings, take minutes, and follow up on action item

Expense Management

• Monitor and reconcile expense reports, ensuring accuracy and compliance with company policies

Information Management

• Maintain and organize confidential files, records, and documents for the executives
• Keep executives informed on key issues, deadlines, and priorities

Project Support

• Assist in coordinating special projects and initiatives as assigned by the executives
• Track project timelines, milestones, and deliverables

General Office Support

• May be required to stand-in for the receptionist from time to time when the receptionist goes on annual leave

Requirements:

• Proven experience as an Executive Assistant supporting C-level executives or in a similar administrative role
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Proficiency in MS Office (Word, Excel, PowerPoint) and other relevant software.
• Experience with COREFA (our accounts system) and CONCUR (for expense management) is a plus
• Ability to handle sensitive information with discretion and maintain confidentiality
• Exceptional attention to detail and problem-solving skills
• High level of professionalism and interpersonal skills
• Flexibility to adapt to changing priorities and deadlines

Job Decription:

Actively contribute to critical financial functions, including month-end closing processes and preparing reports for MAS, liaising with auditors and tax agents etc. Additionally, you'll support Finance and Treasury team on day-to day operations, gaining valuable hands-on experience in the dynamic field of financial management.

Working days: Mon - Fri (8.30am - 6pm) (Work Overtime)

Work location: Novena / Clarke Quay

Salary: $3,000/month

Responsibilities:

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• Singaporean
• Excellent communication skills | Microsoft Excel | Site Visit
• Prior working experience in Customer Service/Call Centre is a big plus
• Experiences with KPI targets

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

JOB DESCRIPTIONS:

• Consult customers before and after treatment

• Perform massage treatments on customers

• Update customer records regularly

• Handle basic front desk duties

• Ensure store cleanliness and hygiene is well maintained

JOB REQUIREMENTS:

• Basic conversational English

• Preferably with experience in Spa industry as a Body Therapist

• No experience required and must complete 12 months training course

• Able to commit 5 to 6 days a week

• Able to work from 1.30pm to 10.30pm, inclusive of 60 minutes break

• Good customer service and team player

Please send your resume and cv to: [email protected]

Job Scopes

1. Automated Product Inspection Equipment (ATE) Design and Development .
2. New Product proces design and line setup.
3. Work closely with local and HQ (Japan) designers on product change requirements, plan with the local group of members,
   draft the implementation schedule to meet target date, disseminate, and finetune the schedule with production PICs for the implementation to be carried out smoothly.
4. Follow-up with related members and enforce the usage of systems developed for Operation Change tracking.
5. Understand key functions and product master setting rules of our ERP system, process-related inline systems, traceability requirements, to align the process design with the systems.

Technical Background Requirement:

Electronic/Electrical Design, Software Design & Programming

Language Requirement:

English and Japanese is preferrable

• Create and develop new customers and product lines.
• Perform effective business meetings with good process, product knowledge and commercial sense.
• Maintain good relationship with existing key customers and suppliers.
• Responsible for product presentation, sales documents, market report and annual budget.
• Liaise with logistic team, to ensure products are delivered on time and conforming to their specifications.

Requirements:

• Diploma in Chemistry/Electrical Engineering or equivalent
• At least 4 years of sales experience in Semiconductor Front End Wafer Process.
• Hands-on experience in Semiconductor Assembly and Test environment.
• Strong knowledge in working with suppliers and customers.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website atwww.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

We are seeking a dynamic Junior Project Manager to join our team, contributing to the flawless execution of multiple projects. If you have a passion for project management, excellent organizational skills, and a positive attitude, we invite you to be a part of our collaborative environment.

Role:

• Coordinate internal and external resources for flawless project execution.
• Ensure on-time, in-scope, and on-budget project delivery.
• Develop detailed project plans and monitor progress.
• Manage changes and measure performance using project management tools.
• Report and escalate issues, maintaining client and stakeholder relationships.
• Perform risk management and create comprehensive project documentation.

Ideal Candidate:

• Bachelor's Degree in Engineering or equivalent.
• 3 to 6 years of experience
• Experience in implementation for customer service / contact center is a plus
• Proven project management experience.
• Strong communication and organizational skills.
• Proficient in Microsoft Office and project management tools.
• PMP certification is a plus.
• Positive attitude and willingness to learn.

Responsibilities

Administrative

• Provide administrative duties, like filing administrative documents, data entry
• Preparing purchase orders, delivery orders, invoices for all office related services
• Order office supplies
• Update Office Expenditure list
• Maintaining equipment inventories List and evaluating new equipment
• Responsible to supervise and inspect contractors' works, i.e. Security and Cleaners
• Responsible for the maintenance and upkeep of office including CCTV system, AV system, Fire Extinguishers, Furniture and all properties in office

Receptionist

• Manage incoming calls and direct to the intended parties
• Take and deliver timely messages to the intended recipients
• Receive visitors in the office and direct them to the meeting room
• Ensure full compliance of MOM safe distancing measurements are comply to .
• Handle all incoming, outgoing, local and international mails & courier deliveries
• Assist in conference call bookings and arrangement when required
• Coordinate with travel / hotel providers as and when necessary

Others

• Back-up for Admin Manager
• Any other ad hoc duties as assigned by the Admin Manager

Requirements

• Minimum O levels
• At least 3 year(s) working experience in a similar field
• Preferably junior executives specializing in clerical / administrative support or equivalent
• Have good computer application knowledge (eg., Excel, Words, Power Point, etc.)
• Have good phone etiquette, anticipation, analytical skills, with problem solving aptitude.
• Excellent communication skills, both written and spoken in English

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

JOB DESCRIPTIONS:

• Consult customers before and after treatment

• Perform facial treatments on customers

• Upsell skincare products

• Update customer records regularly

• Handle basic front desk duties

• Ensure store cleanliness and hygiene is well maintained

JOB REQUIREMENTS:

• Basic conversational English

• No experience required and must complete 12 months training course

• Able to commit 5 to 6 days a week

• Able to work from 1.30pm to 10.30pm, inclusive of 60 minutes break

• Good customer service and team player

• Sales driven and a keen interest in skincare

Please send your resume and cv to: [email protected]

Responsibilities

• Responsible for ensuring products produced meet the product and customers' quality requirement
• Responsible for developing and improving the processes to gain productivity, efficiency, quality and costs.
• Responsible for coordinating NPI/NPQ activities with details and meeting timeline.
• Responsible for supporting and resolving daily technical issues in operations
• Responsible for supporting analysis of failures from yield loss, reliability failures, new products, new materials.

Requirements

• Min Diploma in Electronic Engineering, Material Science or relevant
• Min 5 years of working experience in semicon assembly and test environment
• Experience in Assembly FOL of dicing, die attach, wire bond
• Experience in maintenance of assembly and test machines of dicing, die attach, wire bond encapsulation, testing

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Description

• Processing payment and prepare cheque
• Supporting Accountant in data entry and information gather for reports purpose
• Record financial transactions, including accounts payable, accounts receivable, and general ledger entries
• Process and verify invoices, match them with purchase orders and delivery receipts, and ensure timely payment to vendors
• Assist in preparing financial reports, including balance sheets, profit and loss statements, and cash flow statements
• Review and process employee expense reports, ensuring adherence to company policies and verifying supporting documentation
• A/R, A/P transactions
• Any other ad-hoc work instructed by superior for account related matters

Requirements

• Min Diploma in Accountancy
• Accounting knowledge is necessary
• AT least 1-year experience
• Proficiency in using accounting software and Microsoft Office applications
• Strong attention to detail and accuracy in data entry and financial records
• Excellent organizational and time management skills
• Ability to work collaboratively in a team environment
• Basic understanding of financial regulations and compliance

Job Highlights

• Medical and Dental Benefits
• Birthday Leave and Family Care Leave
• F&B Discount

Job Summary:

The successful candidate will be responsible for driving and achieving company sales targets through conducting consultations, interview sessions.

The Executive, Student Enrolment will manage Events, CRM, Email, Incoming call, walking, local/overseas leads, agents and update following department SOP, and uphold the highest level of customer service.

The Executive, Student Enrolment will work with inter-departments on administrative and enrolment matters and collaborate with the Marketing Department on marketing strategies and initiatives.

The role reports to the Assistant Director for all SHATEC Student Recruitment & Enrolment matters.

Key Responsibilities:

• Perform follow-up of sales leads and take proactive actions to close sales.
• Drive and achieve company sales targets.
• Conduct consultations and Students interviews
• Collate relevant information to be included in sales proposals and reports. Manage CRM system leads, prepare reports, update following department SOP.
• Uphold the highest level of customer service.
• Work with inter-departments on administrative and enrolment matters
• Good in written and oral communication skills and able to maintain rapport with potential and existing agents and potential students, and close sales leads.
• Report to Assistant Director Student Recruitment & Enrolment.

Others

• To ensure adherence of operational processes in work areas to compliance requirements stipulated by CPE EduTrust
• To support all related school events
• Any other tasks and duties assigned by his/her supervisor

Requirements:

• Diploma in any related field.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and/or as part of a team.
• Proficient in Microsoft Office (Word, Excel, PPT).

A powerful combination

It’s never been a more exciting time to join our organisation. Tricor and Vistra have now merged to form one organisation, which means we’re now a powerhouse of over 9000 colleagues in 50+ jurisdictions across the globe. We’re seizing the opportunity to create a purpose-led organisation that will unlock significant value for our business, our clients, and our people.

We have an exciting opportunity for you to join our team as Senior Associate, Accounting based in our Singapore office. Reporting to the Team Leader, this full-time and permanent position is based in Singapore and offers regional coverage, allowing you to make a significant impact to our Business Services and its’ growth.

Key responsibilities:

• Manage, maintain and administer client’s accounts with a variety of monthly/quarterly/yearly bookkeeping, monthly payroll, MAS reporting, GST reporting and payment administration.
• Preparation of clients’ deliverables (i.e. monthly/quarterly/yearly management accounts, reporting packages, schedules, GST registration, MAS and GST Returns, consolidation, and drafting of year-end SFRS financial statements with Director’s Report).
• Assist clients with accounting, payroll, MAS and GST related issues.
• Mentor and review work done by Associates.
• Any ad-hoc internal assignments.

Key requirements

• Diploma in Accountancy, Degree in Accounting or ISCA/ACCA/other equivalent professional qualifications.
• At least three years of working experience in handling full set of accounts, GST and payroll processing.
• Work experience (Audit or Business Outsourcing) in a Singapore CPA firm would be an added advantage.
• Proficiency in Microsoft Office and accounting software.
• A team player who has a can-do attitude with strong initiative & credibility, pay attention to details, thrives in a fast-growing organization and work to meet tight deadlines.
• Resilient and able to work independently to organize and prioritise work with minimum supervision.
• Excellent interpersonal, written & oral communication and analytical skills.

Company Benefits:

At our Singapore office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and birthday leave.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like CA, or ACCA, ensuring you stay ahead in your field.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!

• Detailed JD:
  • Assist Helpdesk manager in managing day to day operation of Helpdesk
  • Assist Helpdesk manager in managing client on the daily reporting
  • Real Time Monitoring of daily operations to departmental objectives & KPIs are met
  • Monitor agent’s weekly performance using available data
  • Identify training and development needs of agents to bridge competency gaps.
  • Work with trainers and QA to ensure agents are appropriately trained, coached and evaluated
  • Ensure team members’ compliance in operations policies and processes
  • Provide the necessary leadership/guidance to team members to achieve Contract SLA.
  • Lead, motivate and supervise agents to ensure that Customers’ requests are answered promptly, of consistent quality, and in accordance to stipulated performance standards
  • Coach and appraise Agents on their daily tasks and achievement of individual and departmental KPIs
  • Conduct regular huddles / meetings with agents to ensure that they are kept informed about ongoing changes and updates (eg share important updates like survey participation rate, calls handled the previous day, unique cases so agents are kept updated)
  • Ensure all knowledge base (eg. SharePoint/Confluence) for Helpdesk are all up to date
  • Evaluate and resolve customer’s complaint and ensure that they are dealt with expeditiously and satisfactorily, reporting service failures to source and making recommendations to prevent recurrence.
  • Continuously review roster to ensure optimal resource utilization, enhanced productivity, and sufficient coverage of both agents and Team Leads across Helpdesk operational hours
  • Promptly alert and escalate potential issues to ensure minimum disruptions to Helpdesk
  • Work closely with the Helpdesk Manager to communicate, implement and co-ordinate company policies and procedures to agents and ensure compliance
  • Provide structured feedback and recommendations for tool and process improvements on an ongoing basis
  • Perform other duties and responsibilities that may be assigned to you by the management for the effective implementation, maintenance, and continual improvement of Helpdesk.
  • Provide regular staff engagement including but not limited to Daily Operations Floor Meeting,
  • Monthly 1:1 coaching session with team members; Quarterly team bonding session
  • To take over level 1 escalation from agents. To call user to resolve the issue for user.
  • Live and inspire agents to live the corporate values, contributing to the success of company culture. Pride in Customer Excellence . Pleasure to work in a team . Respect your commitment

Skills

• 3 to 5 years of work experience in the related field is preferred for this position.
• 3+ years of leadership experience directly managing others
• Strong time management skills and motivation to exceed expectations.
• Ability to multi-task
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Degree or diploma in any discipline.
• Strong leadership skills
• Good knowledge and understanding of top-class customer experience.
• Passionate about how customer service can contribute to the success of any businesses.
• Proactive and positive in resolving issues.
• Experience with performance metrics
• Excellent written and verbal communication and interpersonal skills to coach, train and assist team members.

The Role Responsibilities

Strategy

· In Standard Chartered Bank’s Corporate, Commercial & Institutional Banking (CCIB), we aim to be digital-first and data-driven, delivering enhanced client experiences, driving new wallet share and realizing untapped client value and market opportunities.

· Part of CCIB’s Digital Channels & Data Analytics (DCDA), we are building a complete end to end, digital first client journey from onboarding, transacting to servicing and reporting. We are passionate about developing and delivering Best in Class digital client experience, delivered through consistent, well designed, contextual user journeys across web, desktop and mobile.

· Data is the foundation of Digital. Strong integration of the digital channels & platform strategy with data-driven insights will deliver our ambition on providing best-in-class digital client experience, as well as align the delivery of data-driven insights to both our people-led capabilities (Frontline RMs, Sales) and our digital platform capability via in-app notifications & nudges.

· As the Chief Product Owner for Data Solutions, you are responsible for the product strategy and roadmap for a portfolio of CCIB data solutions & analytics capabilities. You will be tasked in executing on the vision and roadmap through disciplined product development, ensuring delivery, collaboration, and alignment with CCIB business partners, as well as developing a high performing team.

Business

· Develop the strategic direction and roadmap for a portfolio of CCIB data solutions products that maximizes client and business value from data-driven insights, in alignment with the Business Strategy and investment appetite for new strategic business opportunities

· Enable clients to leverage data driven insights to make decisions and rapidly respond and take action.

· Leverage data analytics to address internal business problems across Client Coverage, Transaction Banking and Financial Markets with the goal of maximizing growth and a sustainable P&L.

· Partner with the DCDA Digital Platform team to leverage data as a foundation for best-in-class digital workflow solutions that supports client journeys - from client onboarding, to transacting, to servicing.

· Deliver data-driven insights through our web and mobile channels that create high client engagement, provide value to the business, and contribute to incremental revenue.

· Support the bank’s digital agenda and ensure commercialization and adoption of digital channels and data solutions across CCIB and CPBB.

· Push the boundaries by bringing new ideas that will take the Bank’s digital and capabilities to a new generation of Treasurers, CFOs and Institutional Clients

· Be a culture carrier of the digital agenda and support customers and colleagues in this digital transition.

· Drive innovation and be at the forefront of technology developments, with the aim of making CCIB a leading digital wholesale bank.

· Build capability of the team aligned to the targeted business strategy. You will work with talented team members across DCDA, Transaction Banking, Financial Markets, Client Coverage, CPBB, Technology and Operations to develop data solutions products, all the way from conceptual stage to launch and commercialization.

· Drive best practices in the DCDA product and technology teams to adopt scaled agile delivery to drive outcome-based KPIs and a relentless focus on customer experience.

· Build out a strong team that builds data products that solve real customer problems, in ways that customers love and that work for our business.

· Drive the strategy to streamline processes and controls, enhance productivity, reduce risk and improve speed-to-market of product delivery.

Processes

· Accountable for ensuring appropriate frameworks and operational infrastructures are in place to enable the business processes to be efficient and compliant with internal policies, procedures, codes and applicable external laws and regulations.

· Ensure tight collaboration with Risk and Control, Compliance, Security and other areas to prevent any issues related to the digital channel access by external and internal clients. Accountable for working with the Group functions to ensure appropriate adherence to principles and policies to protect the bank and its clients.

· The individual plays an essential role to embed Agile development and Human Centered Design practices

· Establish processes which are aligned with the business and operational requirements and in line with the relevant product management responsibility and accountability within the executive teams

People & Talent

· Lead through example and build the appropriate culture and values. Set appropriate tone and expectations amongst colleagues and work in collaboration with risk and control partners.

· Lead with a culture of collaboration, especially with the business lines as internal customers and with a view to increasing ultimate customer satisfaction and NPS.

· Ensure active communication of vision, priorities and progress to the business to foster engagement, awareness and motivation.

· Coach and uplift the team leads to ensure talent development and the ability to operate and excel in an ever-changing professional environment

· Drive a high-performance culture in the team and build a strong talent pipeline

· Lead talent management activity including identifying key talent, growth, upskilling and mobility opportunities.

· Ensure succession planning is in place for critical roles.

Risk Management

· Adherence to all Group Policies and relevant legislation covering credit, operational, reputational risk among others across all asset classes and associated post-trade processes

· Commitment and adherence to Group Code of Conduct

· Ensure product development aligns to internal governance frameworks that sets out the requirements for the design, implementation, and maintenance of data solutions.

· Where material changes are made to existing data solutions, ensure compliance to process change impact assessment and technology change impact assessments are completed.

Governance

· Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas

· Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

· Willingness to ‘speak up’ in the event of any realized or perceived breach of group conduct rules or laws by colleagues

· Willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles, Fair Outcomes for Clients

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

· DCDA Management Team

· Client Coverage

· Transaction Banking

· Financial Markets

· Technology (CIO)

· Operations (COO)

· Finance (CFO)

· Consumer, Private & Business Banking (CPBB)

Our Ideal Candidate

· Keep abreast of and leverage emerging technologies (such as use of Machine Learning), statistical and automation tools (e.g., Python, Tableau, PowerBI) to perform effective descriptive and diagnostic analytics

· 15 + years’ of experience with a proven track record of success in data product management and development, preferably in the area of Corporate and Institutional Banking

· Skills Proven track record in leading and implementing digitalization and/or transformation initiatives in Corporate and Institutional Banking driving adoption of digital and data solutions and increasing share of revenue and/or realising cost efficiencies by leveraging digital and data capabilities.

· An experienced people leader with an ability to build a strong team, encouraging team members to drive personal career development, including strengthening skills through relevant training, learning and development activities.

· Good understanding of the product development lifecycle using Agile Methodology and relevant prior experience in drafting vision statements, epics and user stories, use case documents, solution papers, business workflow documents and high-level functional flows.

· Deep understanding of the corporate banking domain with exposure to various products & business lines across Coverage Banking, Transaction Banking and Financial Markets, as well as experience in working with cross-functional teams in the wholesale bank,

· Proven track record in developing data solutions for the corporate bank at scale – across countries, regions, products & business units.

· A skilled negotiator with an ability to work across all organization levels

· High integrity and personal drive, with a passion for product, technology and services transformation

Role Specific Technical Competencies

· Highly experienced in stakeholder management and working closely with global senior leaders, including business product heads, COOs and CIOs

· Effective and positive written and verbal communications especially when acting as a liaison between departments, internal employees/subordinates and clients.

· Ability to create and deliver effective oral and written presentations/proposals up to a senior level of management.

· Comprehensive solution-oriented thinker when dealing with clients, team members, internal functional departments and upper management.

· Ability to effectively manage and motivate matrix resources to attain organizational goals and influence without direct authority

· Strong project management skills including planning, documenting, communicating and delivering the end result on-time

· Experience in a position of broad collaboration, influence and communication in a large organization.

· Excellent teamwork skills preferably with experience of working in teams spread across functions and geographies

· Sense of ownership and pride in your performance and its impact on the program’s success

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Responsibilities

• Responsible for providing support on maintenance project.
• Responsible for handling system administration, network support, implementation, troubleshooting in Windows / Linux / Unix.

Requirements

• Min Diploma in Electrical/Electronic Engineering, Computer Science/ Information Technology or equivalent.
• Min 2 years of working experience in managing LAN / WAN / Routers / Switches / DNS / Firewall and Milestone System

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

• Conducting maintenance service, commissioning of alarm systems
• Address to customer request on alarm and card access systems

Requirements:

• Basic Security certified
• At least 2 years of working experience
• Possess valid class 3 driving license

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

· Identify emerging markets, potential clients and decision makers

· Develop business proposals and pitches for clients

· Engage prospects and present products/solutions to clients

· Understanding clients’ concerns and provide possible solutions

· Establish and maintain good relations with clients

· Oversee the merchant implementation process

· Build strong pipelines and Sales Plan to ensure achievement of sales targets/KPIs

· Report sales and performance to management

· Stay up to date with industry news

Requirements:

· Relevant qualification with sales experience in the e-Commerce, FinTech, Card Acquiring organisation or Payments industry

· Knowledge of Credit/Debit Card, Alternative Payment Methods (APM) management, Cross- Border Payments & Payments Processing landscape for both online, offline and mobile acceptance.

· A proven sales hunter with a passion for payments, as well as experience with full-cycle sales management from lead generation to merchant go-live implementation

· Strong technical background/knowledge with a focus on API and integration/payment gateway technologies, and able to build great relationships with highly technical customers

· Excellent presentation, diplomacy and negotiation skills with outstanding verbal and written communications, developing proposals and decks for customer/prospects presentations

Position title: Beauty Advisor

Working Days: 6 days
Working hours: 44 hours per week
Location: Tanjong Pagar

Responsibilities & Duties

• Performing basic front-of-house duties such as attending to customers, answering email, phone or appointment booking inquiries in a professional manner
• Handle all clients’ requests promptly and resolved customer's inquiries professionally.
• Delivering luxury and premium service in store
• Record and update all communication with clients in the CRM
• Deliver sales, customer service, and skincare recommendations to educate customers on Porcelains Products & Services
• Build rapport and establish good relationships with clients to ensure customer retention & loyalty
• Promote & up-sell without hard-selling in a genuine and sincere manner
• Investigating and solving customers’ problems
• Communicate and work closely with the team (therapists, managers) to ensure maximum client satisfaction
• Manage POS, payment terminals, and day-to-day store opening and closing procedures.
• Ensuring inventory accuracy
• Maintain Outlet’s Tidiness and Cleanliness
• Attend all training
• Ensure after-sales follow up is done

Job Requirements:

• Diploma in any field
• At least 1 year of experience in related field/industry
• Proficient in MS Office Application (Word and basic Excel/PowerPoint)

Interested applicants may choose to apply / Contact me your updated resume for our consultant to find you a suitable oppurtunities

Contact Number : +65 90839650

LIM JUN SHENG Reg No: R22104301

The Supreme HR Advisory Pte Ltd EA No: 14c7279