Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Growth Marketing Manager (Singapore)

12 months fixed term contract

As the Growth Marketing Manager, you'll work with the APAC division of one of the largest video-sharing platforms with a growing community of video creators and consumers. Your work is instrumental in identifying opportunities to develop the Creator Community in the region and will result in more Creators considering video-sharing as a platform for growing their audience and expressing their creativity. 

You’re someone with an experimentation mindset and will be leading growth marketing initiatives to accelerate creator growth and retention in key markets. Working closely with product marketing managers, data scientists, strategists and experts, you will be evolving our approaches and providing growth hacks and solutions to transform the business.

Role:

• Develop acquisition and retention strategies to drive product adoption and growth via our own and operated platforms (e.g. in-app notifications, email)
• Analyse marketing and product funnels to identify opportunities and build audience segmentation to drive step-changes in creator and revenue growth.
• Define marketing channel mix and use lifecycle marketing principles to create personalised and engaging experiences for creators. 
• Design and execute campaign strategy by working closely with agency partners and internal stakeholders to develop creatives and content. 
• Generate and structure plans to execute projects, manage project priorities and allocation of resources within the project. 
• Monitor and analyse key metrics and KPIs for growth and lifecycle marketing campaigns, such as product adoption rate, open rate, click-through rate, conversion rate, retention rate, churn rate, etc.
• Collaborate with global, regional, local and cross-functional teams to design growth experiments and A/B testing initiatives, leveraging user feedback and behavioural data to inform iterative improvements and optimise the product-market fit. 

• Stay informed about, communicate, and apply new or current trends and best practices in digital marketing and analytics.

You:

• Bachelor's degree or above, 5+ years of professional experience with at least 2-3 years of experience in growth, performance or lifecycle marketing strategy. 
• Two+ years of experience in the technology industry or a deep understanding of the technological landscape is a nice to have but not an imperative. 
• Strong understanding of growth concepts, user journey optimisation and experimentation frameworks with hands-on experience in developing marketing campaigns based on personas and segmentation cohorts
• Creative expertise, understanding of creative strategy and production process
• Understand the attribution of marketing data (e.g. multi-touch attribution, cannibalisation optimisation, marginal efficiency, etc.)
• Experience with marketing automation and CRM platforms, a deep understanding of marketing measurement and revenue models (e.g. LTV, ROI etc.)  is a nice to have but not an imperative for this role. 
• Passion for the web video/video-sharing ecosystem and digital culture. Understand video-sharing platforms its creators and identify opportunities to celebrate the creator community.
• Strong project management, ability to work across project teams on several projects at once, and previous experience working with agencies
• Sensitive to data with strong analytical skills, maintains curiosity and self-motivation, excellent communication skills, ability to cope with work pressure, have top-level awareness and ability to pinpoint and overcome challenges.
• Exceptional verbal and written English communication and presentation skills and, ideally, fluent in another Asian language to support the projects across JAPAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.!

Role Summary

• Responsibilities: You will be responsible for the smooth running of the Singapore office and will gain exposure to different aspects of the company, including office management, facilities, and IT. You will also be providing administrative support to the Senior Management team.
• Salary: S$2,500 to S$3,500 per month, depending on your previous experience
• Benefits: Generous holiday allowance, flexible working hours, private medical insurance, comprehensive travel insurance, full funding for external training, comprehensive travel insurance and more
• Role Type: Full-time, permanent
• Start Date: We are currently recruiting for start dates throughout 2024, which occur on a monthly basis
• Location: This role is based in our Singapore office

About the Role

You will join the team during an exciting period of expansion in both Singapore and China. This growth has been driven by our commitment to delivering exceptional levels of customer service and high-quality work. We are therefore seeking a proactive and enthusiastic individual to take responsibility for the smooth running of our rapidly growing office in Singapore. The role is varied, and you will gain exposure to different aspects of the company including office management, facilities, IT, travel and event planning.

You will receive training and mentorship from experienced colleagues in the global Operations team. You will have ample opportunity to make the role your own and help drive the development of the office. As the Singapore team continues to grow, progression opportunities could see you taking on greater control of office management or specialising in an area of our business operations.

Key responsibilties will include:

• Maintaining essential office supplies and IT equipment
• Actioning established IT procedures
• Liaising and maintaining a good working relationship with service providers and suppliers
• Taking an active role in creating a safe, tidy and professional environment
• Holding responsibility for day-to-day health and safety and conducting work-station assessments
• Greeting all visitors to the office and coordinating office visits from colleagues and clients
• Answering telephones and taking messages
• Arranging domestic and international shipments
• Coordinating external events, such as client meetings and attendance at scientific congresses, as well as internal social events and celebrations
• Scheduling meetings and organising logistics for off-site meetings
• Processing incoming and outgoing mail, photocopying, scanning and filing
• Supporting with the arrangements for domestic and international travel
• Setting up for on-site interviews, which includes preparing meeting rooms, printing relevant materials and greeting candidates that visit the office
• Making purchases for the office and processing expenses
• Responding to personal and ad-hoc administrative tasks, as well as supporting the wider Technical and Operational Support team, when required

About You

The Office Administrator role is suited to those who thrive in a fast-paced environment, value autonomy and enjoy taking the initiative to suggest efficient ways of operating.

Essential requirements for the role are:

• Strong organisational skills, including the ability to plan and prioritise your own time and communicate this to others
• A good level of proficiency in written English and arithmetic
• A dedication to providing excellent customer service and professional verbal and written communication
• A friendly and approachable demeanour
• An excellent attention to detail
• Fluency in Microsoft Office
• Discretion and the ability to handle sensitive documents and information appropriately
• A high level of proactivity to shape this role and add the most value to those you support
• A proactive mindset and an eagerness to take on new challenges with a friendly, positive and ‘can-do’ attitude

Previous experience within an Office Administrator, or similar, role would be desirable but not essential as full training and guidance will be provided.

About Costello Medical

Costello Medical is a rapidly growing global healthcare agency specialising in medical communications, market access and health economic and outcomes research. We work with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies and charitable organisations. Our lasting client partnerships create a direct and measurable impact on the successful launch of novel therapies and devices across a wide range of disease areas. Our vision is to be a community of the very best people, constantly challenging ourselves to make meaningful and outstanding contributions to improving healthcare.

We are committed to our company values which are central to creating our fun, friendly and innovative workplace in which we strive to deliver the highest standards of quality. As a result, we have been listed in The Top 100 Companies to Work For list for five consecutive years.

On 27th May 2022, Costello Medical received its certification as a B Corporation. We are really proud of this achievement as it demonstrates that Costello Medical is meeting the highest standards of verified social and environmental performance. We underwent a rigorous assessment that covered the whole of our business including employee benefits, charitable giving and sustainability. We believe this certification is external validation of our mission to be a force for good.

The Recruitment Process

Our recruitment process includes an assessment for you to complete in your own time, followed by a telephone interview with a member of the Talent Acquisition team. If successful, you will be invited to an interview with senior members of the Singapore office. Our standard recruitment process lasts around 2 to 4 weeks, however this can be adapted if necessary.

We are currently recruiting for start dates throughout 2024, which occur on a monthly basis. Whilst there are no set application deadlines, we strongly recommend applying as early as possible so that we can begin processing your application. The role may close when suitable candidates are found.

Please note that this role is available in our Singapore office. You can learn more about our office locations here: www.costellomedical.com/careers/locations

What We Offer

• A competitive starting salary of S$2,500 to S$3,500 per month depending on your previous experience
• 18 days’ annual leave plus public holidays
• Private medical insurance
• Flexible benefits scheme offering additional holiday, cash payments and wellbeing benefits
• Paid study leave and funding for external qualifications
• Comprehensive travel insurance
• Flexible working hours
• Regular company-funded social activities

Please click here to learn about our reward package and the other benefits of working for Costello Medical: https://www.costellomedical.com/careers/benefits-package-in-singapore/

How to Apply

You are required to submit your CV and a cover letter via our online application form. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical, with examples to support both. As written communication is a vital skill for this role, if your cover letter is suspected to have been generated by Artificial Intelligence (AI), your application is likely to be disqualified. Your CV should clearly state the dates of all qualifications and grades achieved where applicable. Please contact the Talent Acquisition team at [email protected] if you have any questions about the role or application process.

Visa Sponsorship

Please note that we are unable to support Employment Pass applications for this role and you will therefore need the right to work in Singapore independently from the company.

About Us:

4e Exchange is a globally leading financial derivatives trading platform, offering diverse financial trading services and products. With a team possessing rich industry experience and advanced technological support, 4e Exchange is able to provide users with comprehensive solutions for fiat and digital asset trading.

Website: https://www.eeee.com/zh_CN

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Responsibilities:

• Establish a unified design language, set design principles, develop and maintain best practices through marketing and branding strategic.
• Create new UI patterns and continue refining the library for other designs in building compelling experiences for our users.
• Oversee and create proposals throughout the design process, including conceptual vision, executive presentations, and final mockups for implementation
• Work closely with marketing, branding team throughout the entire marketing plan cycle, from product inception and strategy to execution.
• Provide leadership and mentorship to designers and collaborate with UX to grow the level of visual design craft on the team.

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• Minimum qualifications:
• 7 years of experience as a visual designer.
• Experience in establishing UI design patterns and design system.
• Online portfolio demonstrating visual design creativity and design system.
• Experience implementing visual design systems across a range of platforms in a product development environment.
• Experience developing and launching a consumer product or app for multiple devices.
• Experience designing for mobile apps, with knowledge in Material Design.
• Experience with Figma, including component, style, layer management, and creating scalable design systems.
• Experience collaborating with cross-functional partners (Marketing, Operations and Products).

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

With the rise of the gig economy, we are seeking highly motivated individuals passionate about enhancing the retirement, healthcare, and housing adequacy of Platform Workers (ride-hailing/on-demand delivery workers) to join our dynamic team. The individual will have the exciting opportunity to conceptualise and implement new systems and processes to facilitate the collection of CPF savings for Platform Workers. The individual will also design and develop a new scheme to provide government support to lower-income Platform Workers. The multi-faceted job scope involves policy formulation, development of operational processes, system design, and engagement of multiple stakeholders.

Your broad responsibilities will include

• Formulate and assess operational policies and processes in collaboration with multiple counterparts across government and private entities.
• Lead cross-functional teams to co-create business and IT solutions with internal and external stakeholders, including Finance, IT support, and vendors.
• Partner with legal counterparts to establish necessary legislative arrangements to support operational objectives.
• Drive publicity and engagement efforts for platform operators and workers to foster a collaborative and supportive ecosystem.
• Develop and implement strategies to promote awareness and adoption of operational policies and processes among stakeholders.
• Monitor and evaluate the effectiveness of operational policies and processes, making recommendations for improvements as needed.
• Stay informed about industry trends and best practices in operational management, incorporating relevant insights into strategy development and implementation.

What we are looking for

• At least 4 years of experience in formulating and assessing operational policies
• Demonstrated ability to think strategically and implement innovative solutions to complex challenges.
• Experience working with legal counterparts to establish legislative arrangements is preferred.
• Knowledge of IT systems and solutions, as well as experience working with IT support and vendors, is advantageous.
• Ability to drive publicity and engagement efforts, including developing and implementing marketing strategies, is advantageous.
• Good leadership and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Good communication and negotiation skills, with the ability to influence and persuade others.

The successful candidate will hold the corporate title of Manager/Senior Manager with seniority based on individual work experiences.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

Responsibilities

• Lead, plan and coordinate projects with end users, customers, and vendors
• Design, develop, and implement software applications to meet business needs.
• Liaison between IT and the business defining business requirements
• Write, test, and deploy code using programming languages and development frameworks.
• Create technical documentation to support application design, development, and deployment.
• Troubleshoot and resolve issues related to applications, systems, and integrations.
• Conduct code reviews and provide feedback to ensure code quality, maintainability, and performance.
• Exploring and enhancing application in new and emerging technologies
• Provide application technical support to end-users as needed.
• To participate in any ad-hoc projects/tasks as assigned.

Requirements

• Diploma in computer science, software engineering, or a related field
• Minimum 3 years of experience in application development and engineering.
• Proficient programming skills such as Java, Python, JavaScript, HTML, and CSS.
• Experience in Low code development.
• Good knowledge in OutSystems and/or Workato.
• Experience with database management and SQL.
• Understanding web services and APIs (REST, SOAP) for integrations.
• Team Player
• Good communication and presentation skills
• Experience with agile software development methodologies is a plus.
• Ability to work independently
• Strong vendor management and partner relation skills

Nafisah

R2096014

Responsibilities

• Develop and implement short-term and long-term business plans and objectives for marine travel services.
• Monitor and evaluate market trends, customer needs, competitor activities, and industry regulations.
• Identify and pursue new business opportunities and partnerships.
• Recruit, train, and mentor staff members and managers for marine travel services.
• Conduct regular performance appraisals and feedback sessions, and provide coaching and guidance.
• Foster a positive and collaborative work culture that values diversity and inclusion.
• Lead and motivate the sales team to achieve and exceed sales targets and revenue goals.
• Develop and execute effective marketing strategies and campaigns to promote the company’s brand, products, and services.
• Establish and maintain strong relationships with key clients and stakeholders.
• Oversee and manage the daily operations of marine travel services, including booking, ticketing, invoicing, and reporting.
• Ensure the quality and efficiency of service delivery, and resolve any issues or complaints promptly and professionally.
• Coordinate and liaise with suppliers, vendors, and service providers to ensure optimal

Requirements

• Minimum Bachelor’s degree in business, hospitality, or a related field.
• At least 5 years of senior management experience in Marine Travel
• Effective communication through speaking and writing
• Adept understanding of travel documents, insurance, import/export regulations, and travel agency operations.
• Strong negotiation abilities and sound business judgment

Nafisah

R2096014

Join us and make your mark on the Pulau Tekong project as a QA/QC Administrator. Your role will involve skillfully communicating inspection results to project team members, ensuring seamless collaboration, and reporting directly to our QA/QC engineers. By effectively relaying vital information, you will play a key role in maintaining the project's quality standards and ensuring a smooth workflow.

In addition, you will be at the forefront of project excellence, meticulously monitoring construction activities to pinpoint potential quality risks and proactively recommending preventive measures. Your keen eye for detail and commitment to maintaining the highest standards will be instrumental in safeguarding the project's success and upholding our dedication to quality.

Your responsibilities as a QA/QC Administrator

• Conduct inspections of construction sites, materials, and workmanship to ensure compliance with project plans, specifications, and applicable codes.
• Document and report any non-compliance issues, defects, or deficiencies found during inspections.
• Communicate inspection results to project team members and report to QA/QC engineers.
• Maintain accurate records of inspection reports, test results, and other quality-related documentation.

Your qualities

You can make your mark as a QA/QC Administrator

• At least 3 years of experience as a QA/QC administrative or similar role.
• Bachelor's or technical degree in engineering, or related field preferred.
• Effective communication skills, both verbal and written.
• Proficiency in using inspection tools and equipment.
• Relevant certifications or training in construction inspection or quality management preferred.

Purpose:
To provide high quality service deliverables to the firm’s Real Estate (RE) Clients you are responsible for, ensuring all deliverables are met and the clients expectations are managed and met on a day to day basis.
This entails reviewing all Financial Statements and disclosures and ad-hoc client deliverables in relation to providing fund administration services to PE clients.
Expected to help improve the processes and efficiencies of the department.
Be subject matter expert of RE Fund Structures accounting and administration processes.

Core Responsibilities:

• Managing financial servicing for a portfolio of RE clients ensuring the smooth running of day to day relationship with clients and consistent delivery of client reporting/ information accurately and on time
• Be an ‘expert’ on designated clients including understanding technical details of their LPA, SLA, Fee Agreement and any technical nuances
• Minimise risk to IQ-EQ by ensuring all procedures and checklists are followed by all team members

Tasks / Duties:
Client Delivery

• Deliver timely quality service to the client to ensure all requests for designated clients are met, ensuring any client/investor queries are responded to within 24 hours
• Complete a review on designated client work (includes NAV, Financial Statements and other Ad Hoc Tasks) and assist on reviews for other teams as required
• Ensure that KPIs are developed, implemented and reported quarterly in accordance with agreed SLA’s
• Prepare quarter end timetable for all client work and manage quarter end process to ensure all deliverables adequately resourced and completed on time
• Maintain regular contact with client through weekly phone calls and emails detailing upcoming deliverables and progress thereof.
• Assist with new business take on where required.

Management of Workflow

• Work with Back Office on client deliverables to ensure adequate resources are allocated and fully utilised
• Ensure Back Office are preparing all work to a standard suitable for client review
• Provide constructive feedback to Back Office on a timely basis and ensure Back Office receive appropriate development support
• Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved
• Ensure reconciled cash balances are maintained for clients at all times.

IQ-EQ Fee Management

• Ensure our electronic time sheets are completed daily, and accurately for all hours worked and recording ad hoc work completed for billing purposes
• Systems
• Understand and use best practice on Investran (accounting platform)
• Understand and make best use of the functionality in our software when producing accounts
• Ensure client database is up to date and accurate in Investran (contact changes completed within 24 hours of receipt) and Outlook databases for client related changes

Risk

• Ensure relevant procedures and checklists are adhered to by staff to minimise risk of errors
• Report any breaches, complaints or errors to Compliance officer promptly
• Ensure all error reports are completed for review by the Senior Accountant on the day an error is identified

Other

• Undertake any additional reasonable requests as deemed by the firm

We are seeking a highly motivated intern to join our team. In this role, you will be responsible for supporting regular reporting and analytical activities within the supply chain functionality. You will monitor operational activities, foster cross-regional collaboration, and identify improvement potential in demand planning processes. Additionally, you will facilitate regular reporting processes within the function.

• Support regular reporting and analytical activities within the supply chain functionality.
• Monitor Supply Chain operational activities, including cross-regional collaboration and support.
• Identify improvement potential in demand planning and collaborate with relevant stakeholders to drive supply chain activities.
• Facilitate regular reporting processes within the function.

Your Career

As a Consulting Engineer, you will be the expert on our solutions offerings for enterprise and industrial IoT security. You are the “go to” person for customer interactions that exceed standard Systems Engineering support requirements (we always expect a baseline expertise in all areas from our SE’s, but augment them with CE’s in the advanced or new technology areas). You will be required to -

Present to customers as our expert in IoT Security and deployment at all levels in the customer hierarchy, from technician to CIO. Lead conversations about industry trends and emerging changes to the security landscape that every customer needs to be aware of and planning to deal with in regards to IoT. Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative. Lead and support customer demonstrations (with our SE’s) that showcase our unique value.Interact locally and remotely with customers in an equally persuasive manner. Enable SEs through production of white-papers and other elevated technical collateral. Maintain bi-directional trusted advisor relationship with Product Management to drive client based insights/feedback and future solution direction.

The Consulting Engineering role is an overlay technical role that directly supports sales delivery of quota. CE’s are measured by their expertise and by their ability to lead to customer successes. There is also a requirement for close interaction with Product Management to ensure that we continue to deliver innovative solutions to our customers.

Your Impact

• Work with Product Management, Technical Marketing and R&D to create requirements and product features for our large customers and provide feedback from customers
• Provide design consultation and best practice guidance for rollout, implementation, and policy conversion during the 'pre sales' process for strategic opportunities - The Consulting Engineer will take ownership of advanced 'proof of concept' testing in strategic accounts either at the customer site or Palo Alto Networks lab facilities
• Provide product update and enhancement training to other SEs in the JAPAC region
• Provide demos for strategic prospects and current accounts in all facets of Palo Alto Networks IoT security offerings and integration in existing customer environments
• Assist in the training of new Palo Alto Networks SEs in their designated region in installs customer presentations, and internally-focused deal preparation activities
• Provide advanced 'Partner SE' training for updates in the Palo Alto Networks product suite
• Support relationship expansion with top existing partners for IoT security

Team Summary

A unique opportunity exists to join Visa and the Product and Solutions team in the geographic cluster of Indonesia, Philippines, Vietnam, Myanmar and Cambodia (IPVMC). IPVMC, as the fastest growing cluster in the region, forms a significant opportunity for VISA. Strong economic growth, rapid social and demographic change, complex payments regulation, intense competition and rapid acceleration of digital commerce make these markets some of the most exciting in the world.

The Product and Solutions team in IPVMC is a critical function that drives the usage and expansion of Visa credentials, accelerates digital payments, promotes payment innovation, and grows the adoption of Value-Added Services (VAS).

What a Product Manager, Value-Added Services, IPVMC does at Visa:

The Product Manager, Value-Added Services will support the IPVMC Product VAS Lead in driving the growth of our Product VAS portfolio across all Product VAS categories such as Risk and Data Solutions, Processing Solutions, Digital Solutions, Consumer Solutions, and Innovation. The position will have significant interaction with IPVMC cluster and Regional Hub Product teams and collaborate with cross-functional teams within Visa such as Sales, Risk, Finance, Consulting and Analytics, and Client Services.

Important to the role are a deep understanding of the payments landscape, a customer-obsessed mindset to understand our clients’ needs, and a strong business acumen to achieve long-term growth. Key responsibilities include but are not limited to the following:

• Drive VAS revenue and goals by working with market and regional Product teams, Sales teams, and other relevant cross-functional teams and stakeholders,
• Develop and execute VAS strategies to accelerate the growth of VAS in the cluster,
• Support pre- and post-sales engagements including but not limited to evaluating potential opportunities, creating client pipeline, and executing against sales plans,
• Execute activities throughout the sales cycle such as sales pitch, product demos/webinars, commercial offer, contracting, optimization, and audit management,
• Support the launch of new product initiatives, product enhancements, and acceleration plans,
• Assess the feasibility of rolling out new products and solutions into the cluster, understand and provide local market requirements that will influence the global product roadmap, and develop go-to-market and commercialization plans,
• Engage with clients during & post the sales journey to pitch, negotiate commercials and showcase value from usage
• Provide regular reporting and analysis to senior management.

Why this is important to Visa

Value-Added Services (VAS) are core in both Visa's revenue diversification strategy and our goal to deliver best-in-class solutions that will help our clients meet their business needs. With VAS now firmly established as one of our pillars of growth, it is important we build on this strong momentum into the years to come. This role is critical in growing the adoption of VAS by our clients and building a strong VAS function in the cluster
 

Projects you will be a part of:

In this capacity, the successful candidate will get an opportunity to have an in-depth knowledge of Visa’s value-added services across various functions, tied to different business areas, and thus, have a comprehensive understanding of Visa’s business. He/she will also be collaborating with cross-functional teams to meet business objectives. Projects include but not limited to:

• Conducting training or knowledge transfer sessions to the Product teams and other relevant stakeholders within the cluster (e.g., Sales team, Client Services, etc.),
• Developing and executing sales plans and strategies to drive higher penetration of VAS such as acceleration plans, product roadshows, and pricing strategies,
• Supporting end-to-end sales process from lead generation to implementation,
• Leading regular product trial engagements and performance reviews,
• Leading post-sales product optimization sessions and check-ins,
• Supporting the development and execution of the annual VAS strategy and associated revenue targets,
• Leading cluster-level go-to-market and commercialization plans for new products.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams. ​

• Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.​

• Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tactics for 2030 rooms, 12 F&B outlets and 10KSQM Convention center ​

• Actively participates in ownership conversations and presentations.​

• Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies​

• Maintains relationships with local market competitors to keep informed of trends and news. ​

• Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee satisfaction results.​

The APAC Senior Tax Analyst is a core member of the ServiceNow Corporate Tax Team, with the primary responsibility of supporting the Tax Director - APAC in all external and internal tax reporting requirements for our legal entities in APAC region.  You must have the ability to operate independently in a fast-paced environment and to work closely and proactively with numerous functional teams across our organization. This position will be based in Singapore.

• Support tax compliance for ServiceNow entities in the APAC region.  Prepare workpapers, coordinate with third party tax advisors to file corporate income returns and arrange for tax payments.
• Collaborate cross functionally with external statutory auditors and Financial Reporting Team to prepare or review tax disclosures in the statutory financial statements. 
• Prepare income tax provision for APAC entities for USGAAP and local GAAP purposes, including current and deferred tax, tax payable reconciliations, tax accounts roll-forward and return-to-provision true-up.
• Support transfer pricing such as intercompany transactions analysis and local transfer pricing documentation.
• Provide support for tax audits and tax controversy matters in the region.
• Assist in M&A and tax planning/ restructuring projects, including modelling related tax impacts.
• Identify opportunities for process improvements to streamline and automate tax-related procedures.
• Support internal control testing and maintain SOX documentation and processes.
• Build collaborative working relationships with Legal, Accounting, FP&A, and Corporate Development Teams.  Effective communication of tax considerations to business stakeholders.
• Research and evaluate tax impact of current and proposed tax legislation.
• Other ad hoc tax projects as needed.

Team Summary

Cybersource, a Visa company, is a global leader in eCommerce payment management. Cybersource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, Cybersource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems.

The Tech Support Analyst team is a global Level 2 Client Services function within Cybersource. It carries responsibility for investigating and solving Cybersource product queries submitted by the client (Direct/Channel Reseller, the global Level 1 team, and other internal stakeholders). The role liaises regularly with numerous departments internally example: Account Management, Pre-Sales, Technical Account Manager, Back-Office teams to name a few.

What an Associate, Tech Support Analyst does at Visa:

The Tech Support Analyst team is a Tier 2 Client Services team tasked with supporting and assisting online and point of sale merchants, acquiring banks and partners using all Cybersource Enterprise products and services. The candidate will be responsible for providing web support, direct phone, and email to our clients. These will include assisting new and existing clients with setup of Cybersource’s digital/online payment services, educating client on the use of our enterprise business center, reports and continuing to resolve any hurdle the client might face during the interaction with the Support Analyst.

The candidate will work with other teams inside and outside the Client Service organization, provide product training, and interface with customers on a regular basis. Work streams covered by this role are scheduled, proactive & reactive in nature making this one of the most varied & flexible roles within the company. The role carries implicit leadership principle, so whilst there is no management of staff, the candidate will be required to work independently, flag concern, display accurate interpretation and response as a world class client services organization.

In this role, you are expected to:

• Accurately Interpret and response client queries on Cybersource Product and services
• Troubleshoot, replicate, and escalate product and services concern with Level 3 teams
• Using processing driven methodology
• Provide excellence client service standard
• Enter pertinent case data into CRM to track progress
• Liaise with appropriate internal teams and external parties to resolve outstanding client issues with Cybersource’s products and services
• Maintain expert knowledge of Cybersource products and services through training and self-study
• Own and maintain internal process documentation and Knowledge Base articles
• Configure internal systems to enable effective processing for clients using our services
• Offer knowledge sharing and internal support to local / global team

Why this is important to Visa?

The Level 2 function within Cybersource is a crucial client facing role in ensuring that various stakeholders are aware of challenges faced by the front-line teams and how these relate our products and requirements within an ever-changing landscape.

The function serves to display the wealth of product knowledge to our clients and our understanding on how we can help support their businesses.

Projects you will be a part of:

This role will involve process improvement and ad-hoc project assigned by the management team. The goals of these project are to improve and enhance service level targets.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

MicroStrategy’s Sales Engineers (Pre-sales Consultants) have a key role in the ASEAN Region. As Pre-sales experts, our Sales Engineers are accomplished at dealing directly with clients, along with international colleagues, to help secure results for a global, market leading listed company (NASDAQ: MSTR). Our Sales Engineers work closely with our Sales and Customer Success Management organizations to provide technical solutions for our prospective and existing customers, as well as with our Product and Consulting organizations to provide customer feedback and project handover. They are responsible for designing solutions that will address and resolve a customer's business issues, while evoking confidence in our technology platform and removing all technical objections in the sales cycle.

Our Sales Engineers work in tandem with our Account Executives to understand the customers’ goals and challenges to effectively position the value of the MicroStrategy platform. They will manage the technical aspects of the pre-sales engagement, customize demonstrations and respond to technical objections, RFIs and RFP all based on the goal to prove MicroStrategy can meet customer’s decision criteria.

Our Sales Engineers are one of the most interactive groups within the customer engagement lifecycle and help to drive pipelines by supporting marketing events, content, MicroStrategy days, etc. The successful candidate will have a consultative sales approach, and value the importance of teamwork. This position is critical to the success of our Sales organization in describing and showing how we provide cost-effective solutions that deliver business value to our customers. 

You will work with our Regional Partner Managers to understand and grow the enablement level of MicroStrategy’s Partners, as well as make sure that the key MicroStrategy Partners are supported in building their business with MicroStrategy.

Your Focus

• Understand a customer’s goals and challenges through successful discovery to effectively position the MicroStrategy platform in a way that differentiates us from the competition and brings clarity to where we can add value in a customer’s architecture.

• Scope, build, and present custom demos and presentations that address key business value for our prospects.

• Take technical ownership of the sales opportunity, respond to objections and can manage most aspects of the sales cycle with little assistance.

• Handle multiple customer engagements simultaneously.

• Research, scope and respond to customer RFIs and RFPs and take initiative in sharing results with all team members.

• Supports Partners and engages with Partners of MicroStrategy to identify and define joint opportunities. The individual will provide functional and technical advice, sales training and other in-person support to Partners on an as-needed basis.

• Advance the product knowledge of MicroStrategy partners through education, training, skills transfer, and best practices.

• Stay up to date with our demo content and product positioning and be an early adopter of incorporating these changes into our product positioning.

• Confidently present and articulate the business value of the MicroStrategy platform at all levels of the customer’s organization.

• Have a natural passion for new technology, be innovative, and create new solutions with out-of-the-box thinking

• Support pipeline generation with marketing events, content, onsite MicroStrategy days, etc.

• Constantly learn and develop expertise in MicroStrategy software through product training classes and unsupervised work assignments. Uses this experience and knowledge to develop expertise in MicroStrategy software including new releases.

Team Summary 

The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

The Client Delivery team is responsible for designing the client service experience for new solutions and delivering end-to-end client implementations for products, solutions, infrastructure and new client onboarding.

What a Consultant, CS Onboarding & Advisory Services does at Visa: 

CS Onboarding & Advisory Services is a team of specialized project and program managers providing high touch support for strategic projects and non-routine client requested initiatives which would benefit from Visa technical expertise.

This position serves as Visa Project Manager (PM) for implementation services provided to Clients with specific focus on new client onboarding (including fintechs), strategic, multi-market and multi-solution and multi-phased projects. Given the complexity of the project, the PM will perform the role of an Advisor and deliver consultancy services to the client.

This is an individual contributor responsible for high-touch delivery while solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a critical touchpoint with Visa Clients, to ensure the implementation is executed successfully with a Go Live objective.

In this role, you are expected to:

• Lead and execute Visa client projects across new client onboarding and strategic client projects to ensure customer expectations are exceeded while maximising Visa Solution adoption and implementation in parallel to product developments and a changing landscape 
• Drive pre-sale discussion, dealmaking and pitching activities to deliver technical advisory services on deep dive topics to solve clients’ technical and operational challenges
• Coordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions 
• Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications
• Gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features and functionality
• Represent client system and operational requirements to internal Visa organizations. Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor 
• Set priorities, influence others, manage client expectations and multi-task under tight deadlines 
• Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments 
• Orientation towards quality enhancement and process improvement; proactively identify opportunities and implement recommendations to increase service quality and/or efficiency
• Assume appropriate decision-making authorities to ensure flawless execution of project objectives 
• Coordinate internal Visa resources to ensure delivery on commitments 

Why this is important to Visa:        

The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues.  The role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.  

Projects you will be a part of: 

The team will continue to define and improve the service experience for new client implementations for all new client types to develop & provide deeper levels of support to meet new client needs. This will include phasing project plans to encourage the adoption of more Visa solutions at the time on client onboarding.

The team will implement strategic or complex client projects requiring enhanced support which may include regional client projects spanning multiple markets, bundled solutions requiring a phased approach incorporating multiple stakeholder and multi-phased projects.

The team will provide advisory services for project use cases or clients that requires a deeper level of technical support, as part of a comprehensive service offering that Client Services is offering as part of onboarding.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• Minimum GCE 'O' Level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Tasks

• Manage daily workplace operations including office supplies and foster communication and collaboration by designing/activating the workplace as the point of experience
• Serve as first point of contact for visitors and reception for guests and contribute to the organisational development as brand ambassador with focus on hospitality and operational excellence
• Provide secretarial support to the Board of Management, which encompasses scheduling and coordinating meetings/appointments, assisting in business travel, collating reports and presentations, and take charge of asset management which includes company cars and insurances
• Work with building management and external vendors to ensure adequate maintenance of office premises/equipment
• Establish and optimise office systems/processes and update policies/documentation, to improve the work environment and enhance the employees’ experience, health, and safety
• Support the HR department in the onboarding/offboarding of new employees, organisation/ execution of events and internal communications for better employee well-being and engagement

• Degree holder with at least 5 years of experience in general administration
• Excellent interpersonal/communication skills and a strong team player
• Customer oriented with positive service attitude and pleasant personality
• Experience in facility management and HR operations is an added advantage
• Strong organisation skills, resourceful and able to handle multiple tasks and work independently

• Perm
• At least 3 years of experience in business, finance and data analysis for P&L foreacasting and budgeting.
• Strong communicator and able to present data to senior management.

Job Description

• Collect, analyze, and interpret data to identify trends, patterns, and potential areas for enhancing vessel financial performance.
• Develop insightful analysis and assist internal stakeholders to provide recommendations with the objective of financial improvement.
• Track and submit monthly KPI Report to management.
• Manage business unit’s / sub-business units’ implementation of improvement actions.
• Conduct benchmarking exercises.
• Analyse data and provide insights for P&L forecasting and budgeting.

• Bachelor’s degree in either business administration, accounting, data science, statistics, mathematics, or similar subject from a recognized university.
• Minimum 3 years of relevant working experience.
• The expertise to deep-dive and gain insights from data is a must.
• Excellent charting and graphical representation skills to enable effective communication of insights to management.
• Driven and a self-starter who enjoys working in a fast-paced environment.
• Excellent problem-solving skills and a proactive approach to challenges.
• Proficiency in data analysis, Microsoft Excel and MS PowerPoint. SAP is a plus.
• Effective communication and interpersonal skills to collaborate with colleagues across departments and various internal and external stakeholders.

• Perm
• Medical
• Insurance Coverage
• Bonus

• Perm
• Must have at least 5 years of BD/sales experience in Oil & Gas, Bunker fuels or selling to shipowners/ship managers
• Proven track record in building business
• Comfortable to be a sole contributor
• Advantageous if incumbent possess technical experience and is familiar with the bunker industry

Job Description

• Grow the sales of the global business in line with the strategic growth plan of the business working to budget targets
• Manage key accounts in designated geographical regions
• Identify and develop new opportunities to expand the services offered by the company
• Prepare quotations and tenders for new business opportunities.
• Develop working relationships with decision makers for all managed accounts and potential accounts
• Maintain up-to-date knowledge of the company's service offerings as well as external market trends
• Manage and maintain a pipeline; ensuring all sales information is current
• Gain a greater understanding of our customers’ business activities and the demands, constraints and factors affecting their business and markets
• Gain information on competitive activity and market factors which could affect the company's overall business
• Attend industry relevant conferences and exhibitions
• Assist with marketing activities
• Maintenance of I-Connect CRM database
• Liaise with local service providers when required to ensure high standards of service delivery are maintained

• Min Degree
• At least 5 years of BD/sales experience in Oil & Gas, Bunker fuels or selling to shipowners/ship managers
• Proven track record in building business/growing sales
• Excellent verbal and communication skills to liaise with internal and external customer’s
• Ability to develop strong working relationships with clients and internal stakeholders
• Knowledge of Petroleum Products and their properties
• Knowledge of Marine Industry operations and relevant legislation
• Knowledge of all competitive testing companies

Perm

AWS

Bouns

Medical and Insurance Coverage

Job Description

• Prepare lesson plans/ teaching aids and conduct lessons using a variety of teaching strategies and age-appropriate practices
• Provides a happy, safe and stimulating environment for the children
• Collaborate with Principal and staff in establishing and developing effective pupil assessment procedures and e-portfolios.
• Maintain positive collaborations and communication with parents
• Participate in own professional progression and career development through trainings and Performance Management Cycle

Job Requirements

• At least 2 years relevant professional teaching experience in early childhood
• The candidate should hold a minimum of a Diploma in Early Childhood or Education or equivalent, which is obtained from a recognised institution
• Knowledge of or willingness to acquire knowledge of inquiry-based learning is required;
• Certified by ECDA at L2 Level
• Diploma in Montessori Teaching will be an added advantage (Chinese Educator)
• Must be proficient in Microsoft Office – Word
• Able to work independently and also a team player
• Attend courses, if required

In-charge of process maintenance and improvement,

 Ensure Customer Satisfaction

 In charge of Quality Management System implementation and maintenance

 Handle and answer customer complaint

 Implementation and Maintenance of SAC SINGLAS Accreditation

 Coordinate with Headquarter on improvement and action items on quality

issues.

 Support to Singapore Sales and Market Development on technical and commercial

requirements

 Attends technical bid evaluation / technical clarification meetings and closes all issues

The Innovation and Entrepreneurship (I&E) Office at NTU is established under the NTU I&E initiative to drive overall synergy, coordination and interaction among the pillars along the innovation and entrepreneurship value chain at NTU. The Office seeks to accelerate the University’s efforts to translate NTU’s scientific discoveries, innovations and creative work into technological and social entrepreneurship activities that benefit industry and society.

The incumbent will perform key administrative support for the I&E office, ensuring process efficiency/effectiveness as well as smooth day-to-day operations. He/she will ensure timely and transparent financial reporting for the I&E Office, that complies with NTU financial policies and standards.

Responsibilities:

• Perform financial accounting and reporting; track usage of office budget, including monthly closing of accounts and preparation of financial reporting packages. Maintain accurate financial records and documentation that comply with NTU financial policies and standards.

• Develop and implement efficient administrative processes and procedures to ensure smooth operations of the I&E Office.

• Manage all procurement matters in the I&E Office, in accordance to university’s financial regulations and policies.

• Work with NTU internal stakeholders to collect and organise data and information from various sources for monitoring, projections and analysis; perform data analysis to support data-driven management decisions.

• Any other ad-hoc initiatives and projects undertaken by the Office.

Requirements:

• A Bachelor’s degree in Business, Finance, Accountancy, or a relevant discipline from a well-recognised university.

• At least 3 years of administrative and/or finance work experience.

• Hands-on experience in financial and accounting IT systems and applications.

• Knowledge of financial systems (such as SAP, Concur, Ariba) would be advantageous.

• Good knowledge of Microsoft office applications.

• Strong problem-solving and analytical skills.

• Strong interpersonal, verbal and written communication skills, with the ability to interact with various management levels.

• Adaptable and proactive, able to multi-task and work independently with minimum supervision.

• Analytical and meticulous.

The School of Social Sciences invites applications for the position of Research Assistant. 

The Baby-LINC Singapore Lab (https://blogs.ntu.edu.sg/baby-linc/) is looking for a talented Research Assistant to contribute toward research studies on child development and parent-child interactions. Projects include clinical studies on children of parents with mental disorders such as depression and anxiety, as well as infants at-risk for neurodevelopmental disorders.

Key Responsibilities: 

• Perform participant recruitment, data collection and basic data analysis

• Design and validate novel affective cognition tasks for infants. Data collected will include the simultaneous collection from parent and infant of multiple data streams including EEG, ECG, eye-tracking, motion tracking, video and audio data, whilst they are engaged in a variety of social interactive and cognitive tasks

• Assist with data coding of video and audio data for behavioural analysis of parent-infant social interaction and synchrony

• Assist with graduate and undergraduate research student projects

• Provide other administrative and research support to the PI where necessary

Job Requirements: 

• A good Bachelor’s degree (at least second-upper) in Psychology, Neuroscience, Biomedical Engineering, Medical Sciences or related Technical and Computational fields

• Experience with human psychological data collection, working with children (particularly infants) and families

• Efficient, organised and self-motivated with the ability to work to tight deadlines

• A good team player with strong interpersonal and communication skills

• Experience with EEG and/or eye-tracking data collection

• Experience working in mental health settings

• Skills in programming and/or computational analysis of data

• Interest in parent-child social interaction and the development of early cognition

We regret that only shortlisted candidates will be notified.

Part-time Lecturer in Creative Writing

We are seeking an experienced writer (of either poetry, fiction, creative non-fiction, or script for performance) capable of teaching HL6205 Forms of Narrative as one of our offerings in the Master of Arts in Creative Writing and Publishing within the School of Humanities. Candidates should have a proven track-record in creative writing and teaching. The instructor will be responsible for leading workshops and seminars for three class hours per week in addition to syllabus planning, class preparation, marking for assessment and student consultation.

Preferred qualifications:

• Master’s degree or higher
• At least 3 years tertiary teaching experience

For further information about the current Creative Writing and Publishing Electives, please refer to the following website:

https://www.ntu.edu.sg/soh/admissions/pgc/mcpub/courses

Please click “APPLY” button to submit your application.