Position Overview:

As a Senior Consultant at Ollion in Singapore, you will play a pivotal role in leading solutions around cloud adoption. You will focus on developing and implementing operating models, financial management strategies, talent upskilling, and processes that enable our clients to leverage cloud technologies powerfully.

Key Responsibilities:

• Conduct workshops with multifunctional teams and customer leads, facilitating specific work streams within the cloud operating model.
• Gather and analyse information to develop comprehensive future state models that align with customer needs and strategic goals.
• Design and facilitate workshops using methodologies such as design thinking to drive innovation and ensure effective problem-solving.
• Collaborate with clients to understand their business objectives, challenges, and opportunities in cloud transformation.
• Develop comprehensive cloud adoption strategies that align with the client’s business goals and drive operational efficiency.
• Design and implement financial management frameworks that optimise cloud investments and ensure cost-effective operations.
• Create and refine talent management processes to support the acquisition, development, and retention of cloud-skilled professionals.
• Provide thought leadership and strategic guidance to clients on best practices for cloud adoption and digital transformation.
• Demonstrate strong customer-facing presence and the ability to adjust and tailor workshops and engagements to meet client needs.
• Work closely with cross-functional teams within Ollion to ensure seamless delivery of consulting services and solutions.
• Mentor and develop junior consultants, fostering a culture of continuous learning and professional growth.

What a HCD Design Director does at Visa Consulting and Analytics 

• You will serve as a Creative Director, lead design thinking with HCD approach, build new business and clientele, and support multiple products and services from the ground up.
• As a Director, you will join and lead engagement teams serving our clients and gain exposure to a spectrum of topics that are complex in scale and scope, intellectually demanding, and highly deadline driven.
• You will work in teams of typically 3 – 5 consultants/designers, taking charge of specific aspects of the project. You will do extensive research, source data, lead cocreations and contribute to identifying potential solutions for a specific client problem or challenge. 
• Design, lead and facilitate client workshops then synthesize insights into defensible visions, frameworks, and concepts using human-centered design and lean start-up processes.
• Rapidly convert ideas into working prototypes, meshing-together solutions/capabilities that exist within Visa or externally.
• Conduct and/or support in-depth market testing using various qualitative and quantitative research methods
• Develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and be able to apply them to clients’ business problems to actively engage with clients and co-develop meaningful solutions to address their challenges. 
• You will also present results to internal Visa stakeholders, client management and at-times implement recommendations in collaboration with client team members. 
• Contribute to key Practice building initiatives – Capability - IP generation, training, mentorship, team initiatives. 

About This Role

NIQ’s Sales Account Development team is focused on growing business revenue, finding new business opportunities and market penetration. Sales is NIQ’s growth engine which is instrumental for the company’s success.

As a Sales Account Development E-Commerce Retail Lead, you will take responsibility of the overall  eCommerce Retailer business. You will secure our collaboration, improve our partnerships, recruit new partners, and drive a sustainable sales pipeline, developing new revenue opportunities, and maintaining relationships for existing accounts.

Key Responsibilities

• Lead commercial strategy, partnership, and sales of eCommerce retailers solutions
• Sourcing and recruit for strategic new eCommerce retailers, enhancing features & inputs from existing ones
• Secure the eCommerce retailers cooperation continuity improving the conditions of existing cooperation agreements with current eCommerce retailer partners
• Ensure all data partnerships are correctly managed within the Partnership Program framework
• Ensure the Best-in-Class servicing through account account development retail team and  in collaboration with the customer services using our different platforms in priority
• Drive sales, cooperation renewals and overall growth of existing  eCommerce retailers securing sustainable and long term pipeline, revenue opportunities ensuring an accurate forecasting; maintain C-suite customer relationships
• Increase penetration of the NIQ/GFK solution portfolio and seek strategic alliances leveraging partnerships with third parties (e.g. for Loyalty, Pricing,  OSA, Business Intelligence, Newron and Collaborative programs) to create strong dependency of eCommerce retailers on our capabilities and information
• Develop a strategic understanding of our eCommerce retailer’s industry / business / markets / clusters
• Partner with Customer Success and other relevant  functions (Operations, Product Leadership, Technology, and Marketing) to define strategic Account Plans and JBPs and remove roadblocks
• Drive strategic action plan to tackle Voice of the Customer feedback
• Ensure proactive alignment of NIQ and GFK values proposition to customer’s needs and trends

About You

You are a high-performing deal maker with a growth mindset. You know how to build and promote strong long-lasting client relationships. A proven leader, you motivate others to work with passion on sales opportunities and client retention. You’re energized by accelerating sales, uncovering opportunities, and exceeding targets while bringing the best out of others. A deep understanding of the eComm retailer landscape, our products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth and better partnerships.  

Understanding our customers and their contexts, effective negotiation and growth mindset drive your work. 

Throughout your tenure, you will demonstrate the following competencies: 

• Relationship Building: Develop  effective long-term professional interactions with customers based on trust working toward the best interest of those involved  providing positive results. 
• Active listening: Enhance mutual understanding in communicating with customers by expressing genuine interest in, and providing full attention to, the content and meaning of customers’ messages 
• Information seeking: Curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking in-depth questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future 
• Influence and persuasion: Persuading, convincing, influencing, or impressing others in order to get them to support a specific agenda, make a specific type of impression, or take a specific course of action. 
• Inspirational Ambassador: Translate our company vision to others. Inspire and communicate with transparency. Be and ambassador for the retail strategy. 
• Negotiation: Identify key bargaining points for all parties and work effectively toward win-win solutions 
• Composure and resiliency: Effectively deal with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation. 
• Organizational Savvy: Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships 
• Business Acumen: Makes sound business decisions based on a strong understanding of the company’s business model, strategic goals, and relevant policies, as well as best practices and current technologies in their own discipline or functional area. 

The position is responsible for managing the department in a professional, efficient and flexible manner. He/she is also responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organizing, directing, and controlling the Housekeeping Department operations and administration.

Primary Responsibilities

Manages The Daily Housekeeping Operations For Rooms And Public Area

• Supervises the upkeep of the entire hotel premises to maintain an immaculate and luxurious state according to Raffles Hotel Singapore standards. Priority and full attention is given for VIP suites or events.
• Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Establishes the foundations of Housekeeping operations through detailed planning of work and maintenance schedules, supervision of the team and proper organization and delegation of duties.

Provides A Guest Experience That Exceeds Residents’ & Guests’ Expectations

• Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.

Management And Leadership Of The Housekeeping Team

• Leads the Housekeeping Team with a Heartiest® approach and constantly seeks to create an all-encompassing and welcoming working environment for a multi-cultural and diverse group of Housekeeping colleagues. He / she will focus on the well-being, safety, and training as well as development needs of colleagues.  
• Plans for a 24-hours shift coverage for all colleagues and is able to personally cover any role or duty under the Housekeeping department.

Involvement As A Member Of The Hotel Leadership Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Personally handles and follows up on any guest complaints and incidences, together with Lobby Manager and/or respective hotel colleague(s), in a manner which aligns to the hotel’s values, policies and procedures.
• Undertakes any reasonable tasks and secondary duties as assigned by the Director of Housekeeping / Assistant Executive Housekeeper.
• Performs any other duties and responsibilities that may be assigned.

The position is responsible for managing the day to day business of the Raffles Boutique, achieving all performance targets and goals as well as by leading the team to ensure high level of guest satisfaction maximizing margins. Develop merchandise to optimize profitability, develop innovative ideas, plans and maintain statistical and financial reports.

Primary Responsibilities

Providing a Great Shopping Experience to Meet Company Financial Targets

• Work towards achieving set targets and budgets.
• Allocate, review and control expenses & budget
• Involve in strategic & long as well as short term planning.
• Develop new merchandise items with vendors and explore new trends.
• Review and analyze slow moving merchandise daily & maximize on fast moving merchandise.

Product Development of Raffles Created Products and Collaborations to Drive a Diverse Product Mix

• Create new products according to market trends and Raffles Boutique trends that will grow Raffles Boutique product mix and revenue strategically
• Create partners and collaborate with local/regional makers through different business models to develop Raffles own in-house products to diversity product mix
• Work closely with Marketing, Commercial, Sales, Revenue and Purchasing teams to understand and develop synergies of products that appeal to guests from all segments.

Provide a Retail Experience That Meets Guest Expectations

• Supervise and lead the monthly inventory stock take together with Finance.
• Control and maintain well-balanced stock levels in the Raffles Boutique.
• Create value for loyalty members by tactical and strategical offerings.

Supervision/Training of the Retail Team

• Induction and training of Retail Associate, Leader and Executive in sales, revenue, technical and product knowledge skills as well as stock take/order procedures.
• Manage team within guidelines of the hotel in fair, efficient and timely manner.
• Coach Retail Associate, Leader and Executive to constantly improve or maintain performance, give guidance when performance is below expectation.

Visual Display & Confidentiality Level at Workplace 

• Ensure that safe working practices are followed including emergency procedures.
• Maintains levels of confidentiality and discretion for colleagues and guests.
• Develop own knowledge and skills as a contributing member of the Retail team.

Other Responsibilities

• Oversee and ensure smooth processing of Mail order request.
• Providing feedback from guests to enhance guest’s experience.
• Observe good telephone etiquette at all times.
• Familiarize with any promotional events for the Raffles Boutique or any other area of the hotel.
• Corporate purchase/Festive hampers.
• Record and handle any defective and damaged goods.
• Build a loyal following among local market through managing the gourmet corner.
• Actively work on successful positioning and managing of the shop/gourmet website.
• Performs any other duties and responsibilities that may be assigned.

Team Summary

The AP Corporate Communication function plays a critical role in driving Visa’s business growth by advancing and protecting Visa’s reputation in the region. The function focus on storytelling, thought leadership and content development that supports revenue growth across Visa’s three growth pillars. Not only does it increase the connections between Visa’s brand, culture, and innovation to ensure brand relevance, it also enacts proactive and defensive strategies to protect Visa’s business and reputation and evangelize Visa’s purpose. Driving the evolution of Visa’s culture and an enhanced understanding of Visa’s business strategy is a core part of what Corporate Communications does to protect Visa’s reputation in Asia Pacific.

What a Director, Business Planning Operations, AP Corporate Communications does at Visa:  

Reporting to SVP, AP Head Corporate Communication, the Director, Business Planning and Operations (BPO) of the AP Corporate Communication function will be responsible for business and workforce planning, strategy development and execution, budget management, management and control of the strategic project portfolio, provision of business support to markets, including enhancing business processes to maximize internal and in-market performance.     

This role is a key member of the AP Corporate Communication team, working closely with both hub and in market leads to facilitate planning, strategy and reporting activities. This role is the key liaison between global Corporate Communication function and the region, as well as a key member of the regional BPO network.  This role requires sound commercial and strategic mindset, as well as strong organizational and influencing skills to ensure its successful delivery, as it involves working closely with the various functional teams and subject matter experts across the organization in the AP Region.

In this role, you are expected to:

Business / Strategy

• Lead the AP Corporate Communication group in business planning, strategy development, drive effective leadership and operations through management of key business processes.
• Manage the tracking, reporting and analysis of AP Corporate Communication metrics and targets, and recommend changes or initiatives to achieve goals as necessary
• Manage and drive key strategic projects, which typically require cross-functional collaboration from initiation to execution, ensuring alignment with organization, business and market priorities
• Enhance the effectiveness of the AP Corporate Communication team by pursuing initiatives and process enhancements identified during annual planning sessions, quarterly and monthly business reviews
• Provide ad-hoc analysis and decision support as necessary
   

Planning / Operational

• Oversee the Annual Operating Plan and annual OKR / goal setting process ensuring that hub and market goals are aligned with AP Corporate Communication strategy
• Develop an effective tracking mechanism that monitors progress towards the agreed targets and objectives
• Collaborate with cross-functional teams to enhance and generate regular AP Corporate Communication dashboards, provide support in preparation of presentation materials for business review
• Continue to review, enhance business process to drive greater efficiency and share best practices within AP Corporate Communication and Global Corporate Communication
• Manage multi-year planning across AP Corporate Communication Collaborate with Finance Business Partner to drive quarterly forecasting and annual operating plan
• Manage AP Corporate Communication team townhalls and offsites agenda/content
• Project-manage large-scale events that AP Corporate Communication is responsible such as APMK, Client Events (on the agenda and content perspective, not events organization), as well as program manage regional communication campaigns

This position works closely with the Facilities Manager and Cluster manager, with focus on day to day operations, to ensure full functionality of the workspace to support the Business. The role entails facilities management, receptionist duties, and managing cleaning staff and pantry services. Candidates must be willing to perform receptionist duties as part of their role, ensuring a welcoming and professional front desk experience for all associates and guests. 

Responsibilities

• Create a pleasant work environment for employees 
• Develop intra-office communications to share information about the building (ie, landlord-sponsored events, equipment repairs, changes in procedures, etc)   
• Ensure reception, security, mail room, and janitorial services are continuously meeting the needs of associates and guests 
• Receive and manage daily requests from associates, engaging landlord maintenance support or other vendors as needed 
• Respond to associate requests in a timely and professional manner 
• Perform receptionist duties, including sitting at the reception counter and managing the door/guests
• Manage cleaning staff and pantry services to ensure a clean and well-maintained office environment.
• Create and maintain service level agreements (SLAs) with vendors, and audit services on a regular basis to ensure service quality is met  
• Obtain vendor price quotations, prepare POs, monitor invoice processing  
• Drive cost savings initiatives, identify services to adjust or bid  
• Liaise with site landlords to ensure that the agreed program for planned building maintenance is implemented and monitored 
• Ensure compliance with local regulations 
• Liaise with the ESG team, execute against strategy, and ensure sustainability-related data delivery per country  
• Coordinate with Project Manager(s) to execute renovation and relocation plans  
• Work closely with Corporate Security to implement safety standards on site   
• Collaborate with the Global Crisis Response team, to work through situations, such as earthquakes, hurricanes, theft, etc.  
• Collaborate with FM on-site team members  

Reporting to the Commercial Director, APAC, your task will be to manage the FreeWheel Marketing initiatives for APAC by liaising and connecting with the different International Marketing and Communications teams internally.

Your responsibilities may span the following areas:

• Brand Marketing: Under the leadership of the International Brand Marketing Department, you will be supporting the project management of local marketing events (planning, executing, and tracking of marketing KPI’s).
• In coordination with the Intl Sales & Product Marketing team, you will help to adapt and maintain sales deck and marketing materials (including case studies).
• Coordinate and relay regional communications opportunities with the International Communications Department.

The Restaurant Manager of Butcher’s Block is responsible to support the Restaurant General Manager for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. As Restaurant Manager, you will be responsible for stepping up in the absence of the Restaurant General Manager to fulfil the role as the “face” and ambassador of the restaurant, leading the venue’s personality and soul. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Ability to work independently and with minimal supervision.
• Highly organised with strong analytical and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remains within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external guests.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organisation together with Chef In-charge.
• Maintains a productive climate and confidently motivates, mobilises, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritises, organises and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with Talent & Culture.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Restaurant Chef In-charge.
• Develops pre-opening training schedule in coordination with Restaurant Chef In-charge.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and updates evaluation criteria for smooth opening.
• Creates simulation schedules, menus and critique forms in coordination with Restaurant Chef In-Charge.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations in coordination with Restaurant Chef In-Charge.
• Creates restaurant Standard Operating Procedures.
• Establishes minimum/maximum of guest supplies in coordination with Restaurant Chef In-Charge.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Restaurant Chef In-Charge.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operation.
• Assigns the Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timelines of deliverables.
• Maintains consistency in quality of food, beverage and service above all else in coordination with Restaurant Chef In-Charge.
• Attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and superior knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Revises and updates the outlet SOP annually.
• Is present in the operation during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds and maintains loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service and culinary team to personalise guest experience and in accordance to Hotel standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, team members, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to maintain consistent service standards while executing a collaborative and enabling leadership style. Conducts regular team meetings, provides trainings, arranges examinations and provides learning opportunities for all team members to reach highest standards and skill levels.
• Coaches and trains team members to prepare them to move to the next level within 14 – 24 months.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using varied coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Reviews work performance of all colleagues to assure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provide a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Food & Beverage Operations Manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Displays the knowledge and confidence to represent the brand and promote the outlet.
• Is comfortable being a media personality with all public statements being subject to approval and supervision of the Management and Marketing Communications team.
• Answers questions and attends to queries or feedback regarding the restaurant comfortably and confidently.
• Provides recommendations to Management about potential sources of incremental revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of labour and operating.
• Submits regular restaurant revenue and expense forecasts.
• Submits monthly sales analysis with respective improvement recommendations/action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistenly develops in self-learning and development of own skills and knowledge.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and maintained.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Rapsodo is a Sports Technology company with offices in the USA, Singapore, Turkey & Japan. We develop sports analytics products that are data-driven, portable, and easy to use to empower athletes at all skill levels to analyze and improve their performance. From Major League Baseball star pitchers to Golf tour players, athletes use Rapsodo technology to up their game across the world. Trusted by coaches and players from youths to professionals, Rapsodo provides real-time insights for all-time performance.

We are innovative, focused, and rapidly growing. We are continuously looking for very driven team players who will stop at nothing to deliver state-of-the-art solutions as part of Team Rapsodo.

We are seeking an IT Specialist to be part of our global team responsible for managing policies and procedures.

Key Responsibilities:

• Monitoring and configuration of WAN & LAN connections and devices
• Monitoring firewall logs and maintaining backups
• Managing of Microsoft 365 accounts & licenses, specializing in Cloud environment
• Experience in mobile device management
• Responsible for all hardware & software assets, IT inventory and licenses
• Troubleshoot, install and deployment of workstations (desktops/laptops)
• Applying information security procedures and practices to IT infrastructure
• Providing Level 1 and 2 support to service desk operations
• Deploying and configuring existing and new business processes
• Implementing single sign on (SSO)
• Ensure appropriate security levels are maintained in the organization
  

Skills & Qualifications:

• Minimum 3-5 years of relevant working experience
• Creative, solution-oriented, open to innovations, constantly following technology
• Sound understanding of network and internet access such as WAN & LAN, TCP/IP, SSL, firewalls and VPNs
• Experience with MacOS/iPadOS/iOS devices and Linux OS devices such as Ubuntu is an added advantage
• Familiar with Microsoft 365 administration
• Experience in setup/configuration of antivirus & anti-spam applications
• Experience with backup process and tools
• Working knowledge of requirements of ISO 27001 & PDPA
• Familiar with business process management & corporate IT procedures
• Able to work independently as the sole point of support for a team of 80 employees

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for

Internal Code: A24069

What will you do?

• Assist in the engagement with various stakeholders to identify the requirements and business objectives for the product.
• Assist in the work with developers to ensure swift time-to-market delivery and optimal resource utilisation.
• Assist in the work with the app architect and developers to harmonise the data structure to ensure usability and consistency of data fields across various applications
• Assist in the translation of the user requirements into detailed requirements and prototypes for the product development.
• Assist in the prioritisation activities based on business and customer impact with the product owner.
• Assist to conduct product evaluation exercises to ensure that they are consistent with product line strategy.
• Assist in driving product launches, collaborating with diverse stakeholders and other members of the product management team.
• Support the execution and follow-through of the Change Management Plan.
• Assist to conduct feedback gathering exercises from end users on the grounds for the developed products and services.

What are we looking for?

• Bachelor's degree in business, technology, or a related field.
• Minimum of 10 years of experience as a Business Analyst or in Enterprise Architecture, with expertise in Microsoft Power Platform and Microsoft Modern Workplace
• Demonstrates exceptional articulation and presentation skills, consistently achieves set targets.
• Experience in Microsoft Dynamics 365
• Strong in articulation and presentation skills

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney and more. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission – eliminating unfairness to enable trust for the world. 

Responsibilities

As a People Operations Associate, you will be responsible for the daily operations for HR functions. Be expected to work alongside internal teams on Recruitment, Employee Engagement, and HR operations matters. We are looking for a passionate and motivated HR thinker, that is able to execute functions independently and yet work collaboratively to support HR projects in a fast pace environment.

• Responsible for daily operations of the HR functions
• Oversee proper maintenance of employee personnel records in the HR system
• Assist in administering employees’ benefit programs including but not limited to designing, developing, and execution of programs
• Support office management
• Facilitate on- and off-boarding process
• Conduct regular reviews and updates of HR Policies and processes to ensure compliance with global and local statutory requirements
• Organize employee engagement activities such as corporate retreat and company gathering
• Ad-hoc duties as assigned

• Minimum Degree in Business or related fields
• Ability to work independently and as a team player in a fast-paced environment
• Problem solver with strong initiative and meticulousness
• Have a strong affinity for critical thinking, hands-on execution, and result orientation
• Demonstrated capabilities with people and project management
• Versatile and has strong perseverance mindset
• Excellent verbal and written communication skills

• Remuneration Package: Up to $8,000 + Fixed Allowances $220
• Benefits: Permanent Role with AWS and Variable Bonus
• Company Background: Leading MNC Manufacturing Company on Jurong Island
• Technical Experiences: Strong exposure in network and server (Cloud) needed
• Team Management Experiences: Leadership experience in managing team's performance and staff development is required

Key Responsibilities:

• Technical Support Excellence: Provide top-tier support for PCs, laptops, servers, Microsoft Office, collaboration tools, security, and networks to ensure high user satisfaction.
• Leadership role: Lead a team of IT Engineers to assist local IT with 1st and 2nd level technical support on site
• Effective Communication: Communicate effectively with a diverse range of users and peer groups across different disciplines.
• Policy Enforcement: Enforce IT policies and encourage users to adhere to established standards.
• Network and Systems Support: Support network and regional systems for process automation and local databases.
• On-Site Projects: Participate in various on-site projects, ranging from infrastructure upgrades to core service changes.
• IT Updates: Keep employees informed about IT-related progress, issues, and improvements.

Requirements:

• Degree in a related field with Cisco Associate certification (CCNA) is preferred
• Minimum 8 years of technical IT support (level 2) experience in support more than 80++ users in a site
• Leadership experiences in managing a team of engineers include their performance reviews and staff developments.
• Proven experience in network and server management, including Azure cloud, Windows Server 2016, and Microsoft 365.
• Proficient in remote desktop/user support, firewall setup management, and CCTV.
• Experience with Power Automate, Power Apps, and SharePoint design is an advantage.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

ABOUT XORA INNOVATION

Xora Innovation, a wholly owned subsidiary of Temasek, invests in disruptive, world-changing ventures forged by ambitious founders and powered by compelling scientific breakthroughs. Headquartered in Singapore, Xora is an early-stage deep tech investing company, wholly owned by Temasek. We are looking for individuals with creativity, intellect, passion, grit, curiosity, openness, and resilience.

ABOUT THE ROLE

We are seeking a HR Business Partner / VP who will play an important role working with Xora’s team and portfolio companies. The successful candidate will have a high bar of excellence and be a ‘thinker-doer’, i.e., a strategically minded, yet a hands-on and strong communicator. He/she will take pride in enhancing progressive HR policies and streamlined processes that empower our entire team to achieve optimal performance and focus on delivering value to our stakeholders. The HRBP would need to maintain an effective level of business literacy about the business, understand business priorities and translate them into impactful solutions. This role will proactively support our leadership team in building a strong, positive work culture embodying our corporate values and in fostering the collective well-being and morale of our team. As our in-house subject matter expert, you would also be expected to advise our portfolio company founders on HR-related topics. It is key that the successful candidate has a track record of successfully developing and executing on talent strategies in service of business objectives. This position requires you to work from the Company’s headquarters in Singapore.

RESPONSIBILITIES

- With executive management, implement the organizational and talent strategy to support the company’s growth and expansion objectives, including talent recruitment, onboarding and retention

- Augment and administer core human resource programs including globally competitive compensation and benefits; performance assessment and talent management; career progression and development • Manage and resolve all types of employee relations issues, fairly representing all interests

- Ensure effective and efficient implementation of policies and practices pertaining to all HR matters to ensure consistency and transparency

- Continuously review HR services, offerings, and processes and propose amendments and customization where necessary to ensure competitiveness

- Build on and orchestrate end-to-end HR functions

- Maintain a strong professional network to keep updated on best practices and tools

- With the leadership team, develop and execute a culture playbook that integrates our purpose, values, aspirations, and brand

- Act as a partner and advisor to founders of portfolio companies to help establish HR systems, policies and processes

PROFESSIONAL QUALIFICATIONS

- Bachelor's degree or equivalent

- 10+ years of human resource management experience as an HR generalist/business partner managing end-to-end HR functions, with at least 5 years in a senior HR Business Partnership role

- Experience in developing and augmenting HR policies, processes, systems, and business partnering in a high-performance environment • Strong problem-solving approach that supports and enables efficient and effective decision-making amongst multiple stakeholders

- Sophisticated understanding of the talent needs of venture-backed, high-velocity startups

- Excellent communication, partnering, and relationship-building skills with a proven ability to prioritize, negotiate, and work with a wide range of internal and external partners, including our portfolio companies

- Strong verbal and written English communication skills; comfortable interacting and communicating with executive and senior management levels

• Entry level, Degree holder in Chemical Engineering
• 12 hours shift rotational work
• Jurong Island with transport pickup
• Basic $3,300 + $1,100 Fixed Allowances + Night Shift + AWS + VB + Flexi Benefits

Job Responsibilities

• Lead a group of Production Technicians in the safe and smooth running of the production.
• Assist the Process Engineer to conduct activities and projects to optimize operation during Shift to achieve operational and cost efficiency.
• Troubleshoot plant/equipment/quality issues and recommend countermeasures.
• Monitor and ensure plant equipment integrity and reliability.
• Assist the Process Engineer to support Shift operation by providing suitable operating conditions for stable plant operation and product quality control.

Requirements

• Possess Degree in Chemical Engineering or its equivalent, experience in petroleum, chemical or polymer industries added advantage.
• Have knowledge of process control and troubleshooting, hands on knowledge of plant equipment and instrumentation.
• Essential prerequisites include good analytical and technical report writing skills, ability to be a team player with leadership, initiative, drive & commitment, able to take pressure and able to communicate well with others.

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

PRISM+ is the largest Singaporean direct-to-consmer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

Description:

• Develop and implement recruitment strategies to attract top talent.
• Oversee the onboarding process to ensure a smooth transition for new hires.
• Address employee concerns and grievances in a timely and professional manner.
• Develop and implement performance management systems to support employee development and organizational goals.
• Conduct performance reviews and provide feedback to employees.
• Identify training needs and coordinate professional development programs.
• Ensure compliance with local labor laws and regulations.
• Develop, update, and implement HR policies and procedures.
• Maintain accurate and up-to-date employee records.
• Oversee the administration of compensation and benefits programs.
• Conduct market research to ensure competitive compensation packages.
• Manage employee benefits, including health insurance, leave policies, and other perks.
• Collaborate with senior management to develop and implement HR strategies aligned with business objectives.
• Monitor and analyze HR metrics to measure the effectiveness of HR initiatives.
• Drive continuous improvement in HR processes and practices.
• Lead the implementation of new HRIS and ATS to streamline HR processes and improve efficiency.

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 6 years of experience in HR management, preferably in construction or manufacturing.
• Strong knowledge of Singaporean labor laws and regulations.
• Excellent interpersonal and communication skills.
• Proven ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving and conflict resolution skills.

As a Finance Executive, you will support in media finance operations, including but not limited to:

• On-boarding of new suppliers and clients
• Jobs monitoring, analysis and closing
• Issue/check billing instructions to shared service team and ensure 100% billing completion before end of following month of activity
• Revenue recognition and reconciliation of WIP account. Review completeness and accuracy once posted in ERP System
• Resolve/respond to client billing queries
• Resolve issues in supplier invoices in co-ordination with Media/Operations team
• Work closely with respective teams on issue resolutions
• Regular WIP meeting with Stakeholders
• Accounts Payable responsibilities

The Lead System Engineer is responsible for the detailed system design, solution completeness and support in implementation of medium to large scale IT/ Engineering projects with high complexity and within budget to comply to specifications and meet customer’s requirements.
 
Job Responsibilities: Technical System Design and Delivery

• Analyse complex technical requirements from customers, propose both on-premise and cloud-based video/AI related solutions and system architecture to meet requirements 
• Evaluate products/solution from various vendors and capable to narrow down the choice of vendor’s product based on solution quality, product performance and cost effectiveness
• Actively engaged in system design review with customers and capable to contribute as an in-depth technical domain expert 
• Able to work independently and act as “technical advisor” to project team and customers to resolve technical related issues
• Support and involve in proof of concept or demo during tender presales stage and project implementation stage, if required
• Support Request for Quotation (RFQ), able to negotiate with vendors and make products/solution recommendations to bid proposal team for inclusion in proposal 
• Provide support in projects implementation upon award, including driving system level and detailed design, System Design documentation, Acceptance Test Plans, and seek approvals from customers and regulatory authorities where applicable, and manage 3rd party vendors on system delivery and technical performance.
• Configure, implement, optimize and test video/AI-related software and hardware but not limited to, IP cameras, video encoders, Video Management Systems, Video Analytics, storage, Virtualization, as well as benchmarking various video analytics solutions for technical comparative assessment etc
• Conduct and develop materials for use in customer training and train others in project teams or life-cycle support services team 
•  Conduct project post mortem, identify successful elements and propose recommendations on areas for improvement 
• Follow up on implemented solutions and identifies new opportunities that complement the work that was completed
   

Reporting to the Service Supervisor, in this role you will be part of a National team of Field Service Engineers providing a prompt and effective service to customers within the Water, Power, Petrochemical and other associated Industries.  

In this role you will identify faults, repair, test and modify actuators in the field, carry out planned and preventative maintenance, mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts and completing accurate and technical site visit reports for each job.

This role would suit a determined problem-solver, who can think logically for troubleshooting issues and has the willingness to travel.

Solution Sales is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $16B. We are moving fast, and with this rapid scale and dynamic growth we are hiring a strategic sales & GTM leader to drive growth, scale and consistency.  

The BDM Go-to-Market leader will spearhead market success for the Security Business. This role will focus on driving growth strategy, enhancing solution sales capabilities, and orchestrating cross-functional ecosystem efforts to build a robust sales pipeline and capture market opportunities. As a seasoned sales executive, you will apply your expertise to drive business growth in partnership with various cross-functional teams, including sales, specialist sales, product, marketing, partners, and other key stakeholders.  

This role offers a unique opportunity to make a substantial impact on the organization's growth and success. The ideal candidate is a proven sales & GTM leader with the ability to collaborate effectively, foster relationships, and demonstrate a keen intellectual curiosity that builds trust with senior leaders and stakeholders throughout the organization. The candidate must bring a combination of GTM expertise, deep product & market domain knowledge, and sales excellence to drive results.  

Key Responsibilities:  

• Develop and implement a comprehensive business development strategy with a specific focus on transformation initiatives.  Identify potential business opportunities and partnerships to support the company's growth objectives, leveraging market insights and industry trends.  
• Conduct thorough market research and analysis to identify emerging trends and transformational opportunities within the industry.  
• Collaborate with cross-functional teams to define and refine the company's value proposition and develop innovative solutions to address market needs.  
• Build and maintain strong relationships with key stakeholders, including clients, partners, and industry influencers.  
• Evangelize ServiceNow’s Service value proposition for major deals, partnerships, and strategic alliances, ensuring alignment with the company's overall transformation objectives.  
• Provide guidance and mentorship to the sales team, fostering a culture of excellence, collaboration, and continuous improvement.  
• Monitor and analyze market trends, competitive landscape, and customer feedback to inform strategic decision-making and enhance business development efforts.  
• Collaborate with the executive team to define and execute the company's overall growth strategy, incorporating transformational initiatives.  

Job Description

Solution Sales is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $16B. We are moving fast, and with this rapid scale and dynamic growth, we are hiring a Business Development Manager to join our Strategic Portfolio Management, Team and drive growth, scale, and consistency across the region. As a Business Development Manager for our Strategic Portfolio Mgt (SPM), team, you will play a pivotal role in helping the APJ Sales Leadership define, shape, and execute our SPM strategy across the APJ region.

You will help roll out initiatives that contribute to market success of ServiceNow's SPM products and will work closely with Major Area leadership to define and execute Go-To-Market (GTM) priorities including growth, upsell/cross sell motions, and health/adoption focus. You will specifically help drive net new revenue growth, customer expansion for our SPM technology partnerships, and create new revenue streams for ServiceNow.  You will bring together and drive cross-functional collaboration to execute strategic initiatives and contribute to our continued growth.  You’ll also be the primary interface to connect sales cycles between ServiceNow and the strategic resell for our technology partners.  As a Business Development Manager, you’ll help design and execute sales campaigns that will capitalize on our joint selling market opportunity and increase customer satisfaction. 

This position comes with the opportunity to play a pivotal role in growing the business and driving lasting impact for the organization. The ideal candidate is a proven seller, expert at partnering with field teams, a superb relationship builder, and an intellectually curious individual who can develop trust with senior leaders and stakeholders across the organization.  This role requires a seasoned professional with sales leadership, business development, strategy, and operations expertise. The candidate must be able to combine GTM expertise, product/market knowledge and sales GTM excellence to drive action and deliver results.

Key Responsibilities:  What you get to do in this role

• Develop and implement a comprehensive business development strategy with a specific focus on transformation initiatives.  
• Work with and thru our technology partners to establish sustainable support models for deal cycle product and technical support; models that don’t rely on our internal business unit teams for support.
• Analyze existing customer install base to identify and prioritize opportunities for joint upsell, cross-sell, and new logo acquisition campaigns.  You’ll craft those plans in tight alignment with the objectives of each technology partner resell opportunity.
• Partner closely with SPM Specialist teams and with Sales Executives to execute sales cycles and close new business.
• Collaborate externally with selling teams aligned to our external technology partners and coordinate internally to achieve cohesive joint sales campaigns with ServiceNow core field teams.
• Develop and execute growth strategies at a Major area level in conjunction with adjacent functional leaders (Field Sales and Pre-Sales Leadership, Marketing, Alliances & Channels, Professional Services and Sales Operations teams) to effectively GTM.
• Own the multi-quarter business performance view, continuously track & monitor key metrics to ensure success, recommend course correction & success initiatives for our technology partnership GTM.
• Bridge market insights and intelligence to shape product pricing & packaging for GTM success. Inform the BU (Business Unit) and partnership integration roadmap based on customer & market insights.
• Define and drive cross functional programs that empower sales and solution consulting teams to drive Security Operations sales, adoption, and customer success.
• Help build, manage, and report on the SPM resell forecast and pipeline to the business with sales leadership.
• Partner with our Global Partner and Channel organization to influence the evolution of additional technology partnerships within the SPM space.
• Monitor industry developments, competitor activities, emerging trends, potential business opportunities, and customer requirements to provide feedback and insights that inform product managers and leadership.
• Help coach the core teams with foundational specialty solution area knowledge to identify SPM solution opportunities and help manage the sales cycle.
• Define enablement priorities, expand field domain expertise, uplevel competitive readiness.
• Facilitate best practice sharing between field teams and support a strong virtual community of interest around SPM technical partnerships.

The Senior Accountant shall be responsible for maintaining the financial accounts in accordance with applicable accounting standards.

Key responsibilities:

• Perform monthly accounts closing, ensure adherence to accounting requirements
• Handles AR, AP, GL functions for multiple entities
• Perform monthly bank reconciliation, financial analysis and reconciliation
• Prepare intercompany billings, and monthly intercompany reconciliation
• Support coordination to ensure payments are appropriately and timely processed
• Prepare monthly financial statements, account analysis and Group reporting
• Prepare management reports and variance analysis for report to the FP&A team
• Assist with financial year-end statutory accounting and audit requirements
• Support in the preparation of GST & corporation tax returns, and tax compliance requirements
• Prepare AR Aging report, payment forecast and support cash management
• Supervise junior Accountants on financial reporting of the companies
• Ensure compliance with internal controls and support coordination of yearly accounting procedures
• Support implementation of Group policies, and ensure compliance to Financial Reporting Standards
• Contribute and/or drive streamlining of processes to improve efficiency and quality of data/reports
• Ensure proper document filings and undertake other ad-hoc assignments as assigned

• Remuneration Package: Up to $3,300 + Fixed Allowances of $1,100 
• Location: Jurong Island (Company Transport Provided at Designated Points) 
• Shift Job: 12 Hours, Rotating AM and PM Shifts 

Are you a fresh graduate with a degree in Chemical Engineering? Ready to jumpstart your career in a dynamic and cutting-edge environment? Join our client, a reputable chemical manufacturing company, where you will work with the latest manufacturing technology and advanced engineering control systems. Lead a team of skilled technicians and ensure smooth and safe plant operations while gaining invaluable experience in process optimization and quality conformance.

Responsibilities:

• Lead and Oversee: Guide a team of Production Technicians to ensure the safe and efficient running of production processes.
• Support Process Engineering: Assist the Process Engineer in conducting activities and projects to optimize operations and achieve cost efficiency.
• Troubleshoot and Resolve Issues: Address plant, equipment, and quality issues promptly and recommend effective countermeasures.
• Maintain Equipment Integrity: Monitor plant equipment to ensure reliability and integrity.
• Optimize Operations: Support shift operations by providing optimal operating conditions for stable plant performance and high product quality.
• Train and Develop: Mentor and develop team members to enhance their skills and performance.

Requirements:

• Educational Background: Degree in Chemical Engineering or equivalent.
• Technical Skills: Knowledge of process control, troubleshooting, plant equipment, and instrumentation.
• Key Attributes: Strong analytical and technical report writing skills, leadership qualities, initiative, drive, commitment, ability to handle pressure, and excellent communication skills.

If you are ready to embark on an exciting career journey and make a significant impact in the chemical industry, we want to hear from you!

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

• Remuneration Package: Up to $10,000 + AWS + Variable Bonus
• Location: West, Walking Distance from MRT Station
• Business Travel: ~35% to Asia Regions

Are you a seasoned quality assurance professional with a passion for excellence and innovation? Our client, a reputable company in the consumer care manufacturing industry, is seeking a dynamic individual for this great opportunity.

Key Responsibilities

• Drive Compliance and Quality Standards: Influence and persuade senior site and sales heads to ensure adherence to top-tier quality systems, mitigating risks associated with non-compliance and subpar quality.
• Global Coordination: Collaborate closely with Group Quality to maintain a unified global approach to quality, providing consistent and comprehensive documentation across various regions.
• Customer Satisfaction: Enhance quality performance by monitoring key indicators on customer complaints, ensuring exceptional customer service while staying competitive in the market.
• Problem-Solving Expertise: Tackle complex challenges involving diverse and critical information, requiring keen recognition and resolution skills.
• Autonomous Decision-Making: Make independent business decisions that significantly impact different manufacturing sites and the overall business.
• Training and Coaching: Provide expert training and coaching to Sales and Site teams on quality and customer-related needs.

Requirements

• Educational Background: Degree in Chemistry.
• Extensive Experience: Minimum of 10 years of experience in Quality, preferably with a background in consumer care or chemical downstream manufacturing industries and experience overseeing Asian regions.
• Product and Market Insight: In-depth understanding of the company’s products and market trends.
• Regulatory Knowledge: Thorough knowledge of QA systems, GMPs, and regulatory requirements, including familiarity with guidelines such as ICH, FDA, EMA, and MHRA.

Interested candidates, please forward your CVs in MS Word format to [email protected].

Reg No. R1983718

Triton AI Pte Ltd

License No. 21C0661

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into every phase throughout the client lifecycle of Visa products and services. To deliver on our mission: “To connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive”, and to maintain our high-quality customer experience, as incidents occur, we must manage and communicate these to conclusion in the most expedient way possible.”

Within Client Services, the role of the global Client Services incident response team is to take ownership of ensuring internal and external communications are distributed effectively throughout the lifecycle of an incident whilst developing consistent processes, playbooks, and controls to meet the needs of internal partners and our clients.

What a Senior Consultant, Business Incident Response does at Visa:

The role is part of a dedicated global Client Services Incident Response team, based in Singapore, and part of the broader Global Transformation and Business Health team. Responsible for supporting cross-functional teams during the restoration and remediation of client-impacting service issues, as well as incident communications and the development of client-facing executive summaries.

Job scope:

• Provides on-call Business Incident Response support, as part of a Follow-the-Sun rotation (Singapore/UK/US) ensuring both internal senior stakeholders and client communications are distributed in alignment with our commitments.
• Ability to communicate swiftly technical issues in a client friendly manner.
• Represents the voice of the client during service disruptions, ensuring the financial ecosystem impact is understood and prioritized appropriately.
• Supports the global Client Services leadership team in the event of a service disruption.
• Leads post-incident client remediation activities in partnership with client-facing teams.
• Provides key insights into post-incident reviews to identify improvement opportunities.
• Develops client-facing Executive Summaries following major incidents, including root cause and improvement initiatives.
• Engages cross-functional partners to ensure new and existing services have an effective business response plan.
• Proactively seek out opportunities to evolve the Client Services Incident Response processes, playbooks, and tools.

Why this is important to Visa:

Client Services incident response is a critical function in Visa. We are committed to deliver best-in-class services, and when a service is not performing as our clients expect it to, it is imperative to the financial ecosystem that we communicate quickly, manage both client and internal expectations throughout the incident lifecycle and achieve our client commitments through contractual service levels.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.