We are looking for a talented Data Engineer (Remote) to join our team and contribute to building our data platform, utilizing cutting-edge technologies such as Dagster, Starburst, and S3 in its architecture. 

This is a 100% remote position, following Singapore hours, therefore candidates must be based in the similar timezone.  

What you will do : 

• Design, develop, and maintain robust ELT pipelines for data ingestion, processing, and storage.
• Our tools of choice are: Dagster for orchestration, Starburst (Trino-based) Galaxy as a query engine, dbt for transformations, and Amazon S3 + Iceberg for an open data lakehouse.
• Implement and manage a data platform using modern data stack.
• Centralize data from multiple diverse sources into the data lakehouse.
• Collaborate with data science and analytics teams to understand data needs and provide optimal solutions.
• Ensure data quality, integrity, and governance.
• Optimize the performance of data management systems and troubleshoot technical issues related to data flows.
• Participate in the automation of data processes and continuous integration/continuous deployment (CI/CD) of data workflows.

As a Media Executive in this role, you will:

• Work with one of the world’s largest technology advertisers, a tier 1 client for Publicis APAC
• Be exposed to our multi-disciplinary specialists across the globe, solving some of the industry’s largest challenges in digital marketing
• Help to coordinate marketing activity across multiple teams and countries
• Develop expertise in media, technology & research tools & platforms
• Have clear understanding of basic cost structure, campaign set-up process & way of buying ad space for different channels, across digital platforms (e.g., Meta (Facebook), Google, TikTok, Snapchat, Twitter)
• Learn how to drive genuine business results through simple digital campaign optimization
• Help develop costing and data collection for planning, recommendations or analyses
• Develop media diary & copy instructions based on the media plans & proposals
• Manage media booking deadlines, to ensure material deadlines are clear with the client/creative team
• Troubleshoot issues with creative and troubleshoot
• Be responsible and accountable for prompt delivery of reports and recommendations
• Have an analytical nature, a person who enjoys working with numbers & data – with an interest in guiding projects such as automated dashboards and data science initiatives

We are looking for an AI/ LLM Engineer with a strong developer background and a passion for generative AI. The ideal candidate will be autonomous, innovative, and capable of developing AI-driven solutions to enhance our products. You will work on creating personalized and targeted content, as well as developing tools and applications that support various business needs.

This is a 100% remote position, following Singapore hours, therefore candidates must be based in a similar timezone.

Key Responsibilities

• Develop AI-driven solutions for personalized and targeted content creation and recommendation.
• Utilize internal and external data sources to produce curated content and insights.
• Create tools and applications to support various business functions.
• Collaborate with stakeholders to understand and translate business needs into AI/GenAI solutions.
• Research and utilize best-of-class tools within LLM ecosystem (e.g. Vector databases, LlamaIndex, etc).
• Research and keep up with the latest use cases of LLMs (e.g. RAG, Agents, etc).
• Take ownership of projects from conception to deployment.
• Collaborate with a small team of doers.

This is a client facing / delivery role, working on cloud operations in the delivery team. You will execute daily cloud operations as well as cloud implementations in technical customer engagements including basic operations and administration, specific implementation projects and/or pilots in Cloud.

The ideal candidate will have experience in delivery roles and success in implementation discussions, hands-on experience with good client handling skills and good team player within the team. The candidate should also be able to provide solutions and technical expertise to fellow team members and in client accounts.

What we seek to accomplish together:

• Apply technical knowledge and customer insights to create a modernization roadmap. Apply technical knowledge, hands-on and customer insights to operate and administrate a cloud infrastructure
• Ensure all configuration conforms to high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment, aligning to design documentation specifications
• Ability to codify or implement/deploy configurations with the principles of automation by default in new projects with proper documentations will be advantageous
• Ability to codify or maintain cloud systems in an automated fashion using tools like Ansible, CloudFormation, Terraform etc with proper documentation will be advantageous
• Participate in Cloud Migrations for VMs using tools like CloudEndure, Azure Migrate with more than 20 VMs migration or Databases would be preferred
• Collaborate with team members to engage clients in operational meetings, discussions, process betterment and contribute to optimisations for the client’s environment
• Maintain technical skills, certifications and knowledge of market trends and competitive insights; collaborate and share with the technical community specifically in the cloud space
• Ability to resolve issues with proper resolution/documentation technically and SLAs is required for this role

We are looking for a CRM Senior Strategist who is adept in understanding how brands win customer’s loyalty through connected experiences, with a focus on owned channels (i.e. email, push notifications) but an overall point of view on the entire consumer funnel and how 1PD can be leveraged across. You’ll combine smart lateral thinking with the drive for effective results. Versatility is the key characteristic we look for in a Senior Strategist.

An ability to connect thinking across touch points, brand, data, creative, content, and media. You’ll join the strategy team, which delivers end-to-end solutions to help clients orchestrate their role, offering, audience, experience, platforms, and products. The successful candidate will therefore possess strong knowledge of CRM, customer experience, content, and data-driven & analytics solutions.

The Senior Strategist is an inventive individual that naturally owns the strategic agenda. Someone that brings creativity and authority to the role and a collaborative style that fits Digitas’ internal culture and external relationship with clients. Our culture is collegiate and thrives on diversity; Strategists work with client leads, creatives, data scientists, experience designers and solution consultants within Digitas as well as forming Power Of One solution teams across Publicis Groupe. At the inter-section of technology, data and creativity we believe we can offer more meaningful connected experiences between brands and people.

You will be responsible for owning the CRM strategy for a brand, working with the team to achieve set KPIs around engagement, loyalty, and business results. You will have direct ownership of loyalty strategies, contact plans & engagement strategies, and the digital experience, always with a data-driven approach. As part of your role, you need to be able to connect media, creative and digital strategies, and nurture the client’s customer database from acquisition through to becoming loyal customers of the brand. You will work closely with the client lead to build the client relationship as a trusted partner for long-term growth of the account.

The role is responsible for regional and local work, reporting to our Strategy Director. Sound like you? Then we’d love you to get in touch

Key Responsibilities

• Drive the CRM/loyalty strategy for a brand across SEA region, covering 8 markets
• Customer contact and engagement plans, that drive customers from inactive to engaged to loyal customers, driving brand & business results
• Champion data-driven strategy, integrating customer marketing analytics to the strategy.
• Develop a measurement strategy and ensure business impact for all efforts
• Maintain relationships and support strategy leaders in Digitas and Publicis Groupe
• Develop the right expectations, manage stakeholders and own quality delivery.

Purpose:

To provide high quality service deliverables to Open End Fund clients. The candidate shall need to ensure that all deliverables are met, and the client’s expectations are managed and met on a day to day basis.

This entails reviewing all Financial Statements and disclosures and ad-hoc client deliverables in relation to providing fund administration services to Open End Fund clients.

The candidate is expected to help improve the processes and efficiencies of the department and be a subject matter expert of Open End Fund structures accounting and administration processes.

Core Responsibilities:

• Managing financial servicing for a portfolio of clients ensuring the smooth running of day to day relationship with clients and consistent delivery of client reporting/ information accurately and on time
• Be an ‘expert’ on designated clients including understanding technical details of their PPM, side letters, SLA, Fee Agreement and any technical nuances
• Minimise risk to IQ-EQ by ensuring all procedures and checklists are followed by all team members
• Liaise with the auditors, banks, brokers, custodian and regulatory authorities i.e.

ACRA, IRAS, MAS, CIMA

Tasks / Duties:

Client Delivery

• Deliver timely quality service to the client to ensure all requests for designated clients are met, ensuring any client/investor queries are responded to within 24 hours
• Complete a review on designated client work and assist on reviews for other teams as required
• Ensure that KPIs are developed, implemented and reported quarterly in accordance with agreed SLA’s
• Prepare deliverables timetable for all client work and manage the reporting process to ensure all deliverables adequately resourced and completed on time
• Maintain regular contact with client through weekly phone calls and emails detailing upcoming deliverables and progress thereof.
• Assist with new business take on where required.

Management of Workflow

• Work with Back Office on  client deliverables  to ensure adequate resources are allocated and fully utilised
• Ensure Back Office are preparing all work to a standard suitable for client review
• Provide constructive feedback to Back Office on a timely basis and ensure Back Office receive appropriate development support
• Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved
• Ensure reconciled cash balances and position are maintained for all clients at all times.

IQ-EQ Fee Management

• Ensure our electronic time sheets are completed daily, and accurately for all hours worked and recording ad-hoc work completed for billing purposes

Systems

• Understand and use best practice on PFS Paxus (accounting platform)
• Understand and make best use of the functionality in our software when producing accounts

• Ensure Client database is up to date and accurate in PFS Paxus (contact changes completed within 24 hours of receipt) and Outlook databases for client related changes

Risk

• Ensure relevant procedures and checklists are adhered to by staff to minimise risk of errors
• Report any breaches, complaints or errors to Compliance officer promptly
• Ensure all error reports are completed for review by the Senior Accountant on the day an error is identified

Other

• Undertake any additional reasonable requests as deemed by the firm

• Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log
• Report broadband and telephone equipment defects to the relevant vendors
• Attend to complaints and enquiries referred to by Communications Assistant
• Highlight important events, special instructions and information to the team
• Handle follow ups passed over from the previous shift
• Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up
• Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
• Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
• Ensure Broadband charges tally with the Hotel PMS postings
• Conduct and attend trainings, daily briefings and monthly departmental meetings when necessary
• Maintain good housekeeping standards and adhere to all safety and loss control procedures 
• Monitor the functionality of in-house TV Channels, Pipe-in music system and other equipments and systems and report any defects to Engineering Dept
• Keep an accurate record of the inventory, rental equipments and stock
• Tabulate daily and monthly traffic analysis report

OVERVIEW

CNBC International is seeking a dynamic leader to spearhead our APAC news coverage and drive editorial decisions. This pivotal role will oversee the newsroom, in addition to leading the production of one of the dayside shows on the grid.  Reporting directly to the VP, News & Partnerships, this role offers a unique opportunity to provide strong leadership and drive the newsroom culture. 

KEY RESPONSIBILITIES

• Oversee daily editorial coverage, ensuring our coverage provides compelling and essential business and financial news
• Collaborate with Newsroom leadership in other regions
• Lead the linear editorial team and provide guidance and support to drive essential and compelling content
• Champion & model a respectful, accountable, and professional working culture in the newsroom
• Supervise & lead one of the shows in the APAC programming grid, managing the team and the content
• Motivate and organize the APAC Output TV Production teams, driving actionable content strands and segments that push CNBC’s output to the next level
• Collaborate with Assignments Editor & Head of News Desk to assign On-Air Talent and Producers for outside broadcasts and assignments and liaise closely with the Broadcast Operations department to execute coverage plans to world class standard
• Maintain and manage forward planning diaries (big interviews, events and OB coverage) and keep them constantly up to date, in conjunction with VP, News & Programming
• Contribute to CNBC APAC editorial relationships and access, maintaining world class access to leading business leaders and policy makers
• Actively engage in integrating the TV, News Desk, Digital and Digital Video & Social teams. Collaborate with the Editorial Leadership team to innovate and bring to life joint TV, Digital and Social collaborations, platforms and product offerings
• Lead the recruitment, training and retention of new Output and On-Air employees, including production, editorial and presentation training
• Ensure ‘best of’ content is shared across all CNBC regions and NBC channels and maximize distribution of key interviews
• Adhere to CNBC editorial standards and best practices

• Assist guests with check in and checkout, and other cashiering duties
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions 
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Provide guidance and assistance to Guest Relations Assistant
• Meet, greet and provide rooming for VIP guests
• Attend daily briefings and relevant departmental and interdepartmental meetings
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area 
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager 
• Comply with hotel and department policies and procedures at all times
• Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
• Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters

• Determining the confidentiality, integrity, quality, technical, health and safety aspect of the company.
• When necessary, updating of test methods and working instructions.
• Identifying and developing new areas of work and the corresponding test equipment required.
• Highlighting unusual results and referring them for further investigation.
• The interpretation of standards in accordance with operating manual.
• Supervising all work related to the section(s).
• Training and supervising all staff in the section(s).
• To conduct internal audits.
• Ensuring that all equipment in the section(s) are calibrated in compliance to schedule.
• Ensuring that the requirements of SAC-SINGLAS are met

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for

Internal Code: A24036

What will you do?

• As a UX Designer in our team, you will drive design excellence and ensure the highest quality of user experience across our digital products.
• Your expertise will shape design solutions that meet user needs and business objectives, fostering a culture of collaboration and continuous improvement in design practices.
• Drive the end-to-end product design process — from discovering the problems and proposing design solutions to delivering the final design and supporting the product launch.
• Conduct workshops and co-creation sessions with business users and stakeholders, delve into business operations, and identify opportunities where technology can enhance service journeys. Connect the dots between business challenges, user needs, and technological advancements.
• Use qualitative and quantitative research methods including usability testing, A/B testing, user surveys, and in-depth interviews to gather insights that inform design solutions. Use this data to refine and enhance user experience continually.
• Rapidly create and iterate on ideas using user flows and mock-ups. Present design solutions backed by research insights to continually enhance user interactions.
• Able to translate usability test findings into actionable recommendations and simplify complex systems
• Establish design guidelines to ensure consistent design quality across products. Regularly review and update these standards.
• Work closely with the team to maintain and enhance our design system. Oversee all aspects of its usage, including guidelines, updates, and application across products.
• Develop and maintain strong relationships with cross-functional product teams. Foster an environment of collaboration and mutual respect, and encourage a culture of feedback and continuous improvement within the design team and beyond.

What are we looking for?

• Strong experience working collaboratively in agile cross-functional teams and skilled in stakeholder management with excellent organisational, presentation, and listening skills.
• Meticulous attention to details and good problem solving skills
• Open minded, curious and explorative
• Knowledge in design principles, colour theory and typography
• Knowledge and experience in running user research, ideation workshops and usability tests
• Degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, Business, or related disciplines.
• Minimum of 5 years of experience in the UX industry.
• Demonstrated experience working on at least 2 different products creating great user-centric solutions and aesthetic interfaces
• Expertise with popular design tools and software such as Figma, Miro, Adobe Creative Suite e.g. Photoshop and/or Illustrator, Notion, and Excel.
• Good digital illustration skills will be an added advantage
• Previous experience leading a UX design team and/or experience working in the government sector, with legacy systems or complex domains will be considered an advantage.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

• Work closely with the Regional Account Director and collaborate with Global and Local country sales leads to further develop and grow the business in Asia Pacific.
• Identify and develop growth opportunity values using GfK tracking data based on client needs.
• Analyze and present data and findings to create a need and increase selling opportunities to existing and potential clients.
• Establish and maintain excellent relationships with key decision-makers within existing and potential clients, building and maintaining C-suite level engagement to increase upsell opportunities.
• Take the lead in the region for all sales within the industry, including point-of-sale and digital ad hoc opportunities.
• Ensure client deliverables comply with existing agreements where necessary.
• Identify potential problems and propose proactive solutions to meet client needs.
• Contribute to maintaining the high quality of the product.
• Achieve sales and manage accounts with new and existing clients.
• Stay informed about the latest developments in local and global markets and economies.
• Regular travel within Asia may be required.

Reporting to the General Manager, the Director of Revenue is responsible for working with the Revenue Management team in determining strategic goals and tactical efforts, which drive revenue to the hotel. The Director of Revenue is responsible for ensuring that the inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel. This role serves as the objective decision maker that ensures the best interest of profitability is served in the overall hotel as well as ensuring the integrity of rates and long-term customer investment.

How your day looks like:

• Closely monitor competitive pricing and understand the impact of relative pricing decisions on property performance. Performs competitor checks and reports as appropriate.
• Leads the fortnightly revenue meetings.
• Provides analysis of demand factors, competitive positioning and future outlook and trends.
• Prepares Daily, Weekly, and Monthly Revenue reports to include production, trends, booking patterns as well as channel analysis.
• Develops fundamentals and provides guidelines to maximize revenues related to the sale of catering events, function space and all other revenue streams at the Hotel.
• Ensures that the revenue plan is updated on a daily basis, balancing all figures with the PMS and ensuring that all data input into the system is accurate – Geo source, Product quality and pricing.
• Actively manages the Hotel’s revenue system 
• Monitors transient and group production to ensure that an optimal mix is maintained and evaluates group booking requests to ensure that the Hotel is not displacing higher yielding revenue.
• Analyzes the impact of the revenue management strategy being implemented by the Mondrian Singapore team and advises relevant changes as when needed.
• Ensures that the Hotels' position in the GDS and other distribution channels is consistent with the Hotels' Selling Strategies, includes conducting rate and availability audits, and that rate parity is maintained across all channels.
• Ensures that all rate plans are built in accordance with established Mondrian Singapore guidelines.
• Accurately forecasts Mondrian Singapore short term (weekly) and long term (30, 60 and 90 days) business outlook.
• Works with Director of Sales and Director of Marketing to determine effective and engaging rate offers (packages) which are then offered in to the right customer in the right channel.
• Works with Director of Sales and Sales Team members to encourage strategic selection of the right piece of business.
• Responsible for developing, training, and providing guidance to the Revenue Analyst/Distribution Executive/ Reservations Team through day to day management.
• Participates in all Revenue conference calls with Corporate.
• Assists in managing relationships with third party online intermediaries especially OTA’s and Regional Travel Agents.
• Produce and analyze current and historical demand including lost business turndown, rooms on the books, competitive set and market trends to aid in more accurate forecasting.
• Liaise with Group and Business Sales Managers, Reservations and Front Office to ensure yield and revenue management principles are understood and followed.
• Operationalizes hotel and corporate pricing strategies through definition and management of rate levels, stay restrictions and other tactics, which are congruent with demand factors and which are managed through all distribution channels.
• Provides guided learning so that all areas of the hotel that impact revenue are fully aware of the hotel Revenue Management strategies and understand their role in the plan.

You will play an instrumental role in supporting the team in our day-to-day operations, working on a myriad of government campaigns to enhance the lives of Singaporeans. As part of our team, you will get to horn your expertise in crafting strategic media plans, optimizing advertising budgets, and ensuring campaign effectiveness in driving the success of our media campaigns and contributing to the greater good of our society.

Expectations of a Senior Integrated Media Planner:

1. Planning

• Partner your Manager to develop media strategy, channel recommendations and prepare the detailed media flow plan
• Liaise with media owners for proposals
• Engage clients and creative agencies on day to day operations, competitive tracking & reviews, media trend updates and various campaign reports on local/regional/global levels

2. Buying 

• Negotiation with media owners for better rates and value adds
• Booking of ads – both managed service and self-service
• Prepare Copy Instructions/material specs, liaise with media vendors & creative agencies for material submission
• Digital ad operations (campaign set up on self-serve platforms, tagging of ads and client’s site, ensure ads are properly served and tags are firing)
• Monitor ads during campaign period, weekly digital reporting, end of campaign reporting and reconciliation of final costs for finance billings

You will play an instrumental role in supporting the team in our day-to-day operations, working on a myriad of government campaigns to enhance the lives of Singaporeans. As part of our team, you will get to horn your expertise in crafting strategic media plans, optimizing advertising budgets, and ensuring campaign effectiveness in driving the success of our media campaigns and contributing to the greater good of our society.

Expectations of a Integrated Media Planner:

1. Planning

• Partner your Manager to develop media strategy, channel recommendations and prepare the detailed media flow plan
• Liaise with media owners for proposals
• Engage clients and creative agencies on day to day operations, competitive tracking & reviews, media trend updates and various campaign reports on local/regional/global levels

2. Buying 

• Negotiation with media owners for better rates and value adds
• Booking of ads – both managed service and self-service
• Prepare Copy Instructions/material specs, liaise with media vendors & creative agencies for material submission
• Digital ad operations (campaign set up on self-serve platforms, tagging of ads and client’s site, ensure ads are properly served and tags are firing)
• Monitor ads during campaign period, weekly digital reporting, end of campaign reporting and reconciliation of final costs for finance billings

As a Media Executive specializing in Digital Media Operations at Zenith Singapore, you will play a pivotal role in driving the operational aspects of digital marketing campaigns for our clients. Collaborating closely with senior team members, you will execute digital campaigns with precision, manage campaign logistics, and contribute to strategic digital media plans. This role offers an exciting opportunity to immerse yourself in the dynamic realm of digital and integrated media operations, working across diverse clients and utilizing cutting-edge technologies.

Expectations of a Media Executive:

1. Campaign Execution and Management:
   • Execute digital marketing campaigns across various platforms, focusing on meticulous implementation and adherence to established operational workflows.
   • Coordinate with relevant stakeholders to ensure seamless delivery of campaign assets and materials.
   • Monitor campaign execution to ensure flawless implementation and troubleshoot any operational issues that arise.
   • Have clear understanding of basic cost structure, campaign set-up process & way of buying ad space for different channels - digital (social, programmatic, search, mobile, etc.), print, TV, OOH, radio
2. Logistics and Coordination:
   • Oversee the logistical aspects of campaigns, including scheduling, budget tracking, and resource allocation.
   • Collaborate with internal teams and external partners to ensure all operational elements are aligned for campaign success.
   • Maintain clear documentation of campaign processes and workflows.
3. Data Insights and Reporting:
   • Develop expertise in media, technology & research tools & platforms
   • Analyze and monitor operational data to ensure campaign timeliness, optimized pacing, and to derive insights into campaign efficiency and effectiveness.
   • Prepare regular reports that outline operational performance, identify trends, and propose optimization strategies.
   • Utilize data-driven insights to improve operational processes and enhance campaign outcomes.
4. Strategic Support:
   • Assist in the development of operational strategies that align with overarching media plans.
   • Contribute innovative ideas for enhancing operational efficiency and streamlining processes.
   • Collaborate with senior members of the team to implement operational aspects of comprehensive digital media strategies.
5. Client Collaboration:
   • Engage with clients to understand their operational requirements and align campaign execution accordingly.
   • Collaborate with clients to address any operational concerns and provide status updates as needed.
   • Maintain clear and professional communication to ensure client satisfaction.
6. Digital Trends and Tools:
   • Stay informed about the latest digital media trends, operational tools, and technologies.
   • Identify emerging operational platforms and tools that can elevate campaign execution and efficiency.

The position is responsible for managing the department in a professional, efficient and flexible manner. He/she is also responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organising, directing, and controlling the Housekeeping Department operations and administration.

Primary Responsibilities

Manages The Daily Housekeeping Operations For Rooms And Public Area

• Supervises the upkeep of the entire hotel premises to maintain an immaculate and luxurious state according to Raffles Hotel Singapore standards. Priority and full attention is given for VIP suites or events.
• Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Establishes the foundations of Housekeeping operations through detailed planning of work and maintenance schedules, supervision of the team and proper organisation and delegation of duties.

Provides A Guest Experience That Exceeds Residents’ & Guests’ Expectations

• Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.

Management And Leadership Of The Housekeeping Team

• Leads the Housekeeping Team with a Heartist® approach and constantly seeks to create an all-encompassing and welcoming working environment for a multi-cultural and diverse group of Housekeeping colleagues. He / she will focus on the well-being, safety, training and development needs of colleagues. 
• Plans for a 24-hours shift coverage for all colleagues and is able to personally cover any role or duty under the Housekeeping department.

Involvement As A Member Of The Hotel Leadership Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• ·Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Personally handles and follows up on any guest complaints and incidences, together with Lobby Manager and/or respective hotel colleague(s), in a manner which aligns to the hotel’s values, policies and procedures.
• Undertakes any reasonable tasks and secondary duties as assigned by the Assistant Executive Housekeeper.
• Performs any other duties and responsibilities that may be assigned.

The position is responsible for ensuring the ongoing impeccable cleanliness and organisation of public spaces and facilities in accordance with established standards of the hotel. He/she needs to maintain the impeccable cleanliness in his/her area of responsibility as per hotel standards related to the nightly deep cleaning by outside companies as per contractual agreement in public spaces and back-of-house areas.

Primary Responsibilities

Supervises The Daily Housekeeping Operations For Public Area

• Supervises the upkeep of the entire hotel premises to maintain an immaculate and luxurious state according to Raffles Hotel Singapore standards. Priority and full attention is given for VIP events.
• Monitors the smooth operations of public area team by ensuring all tasks are completed in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Establishes the foundations of public area operations through detailed planning of work and maintenance schedules, supervision of the team and proper organisation and delegation of duties.
• Possesses good knowledge with cleaning techniques and use of necessary equipment to perform deep cleaning around the public areas.

• Communicates verbally and in writing to the morning manager all relevant occurrences or problems encountered related to the hotel’s or the department’s function.

Provides An Experience That Meets Guests’ Expectations

• Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.

Supervision Of The Housekeeping Team

• Leads the Public Area Team with a Heartist® approach and constantly seeks to create an all-encompassing and welcoming working environment for a multi-cultural and diverse group of Housekeeping colleagues. He/she will focus on the well-being, safety, training and development needs of colleagues.
• Plans for a 24-hours shift coverage of the Public Area team and is able to personally cover any role or duty in their absence.
• Oversees the provision of cleaning supplies, cleaning equipment, linen and chemicals.

Involvement As A Member Of The Housekeeping And Hotel Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Undertakes any reasonable tasks and secondary duties as assigned by the Housekeeping Manager.
• Performs any other duties and responsibilities that may be assigned.

The position is responsible for ensuring high level of guest satisfaction and ensuring good customer feedback and response to customers’ queries in a timely manner.  Reaching out and liaison with tour agencies and the increase the sales tickets and meeting the monthly sales target.

Primary Responsibilities

Providing A Great Shopping Experience

• Handling customer complaints and concerns.
• Answer to customers questions through in-person, phone, email, chat and may also providing timely, empathetic help that keeps customers’ needs at the forefront of every interaction.
• Be personalized, competent, convenient and proactive.
• Detailed guest product knowledge and assist guest with selection of gifts and souvenir based on details product knowledge.
• To ensure stocks are fully replenished on retail shelves at all times. Takes corrective action or communicates half empty shelves to Senior Operations Executive.
• Operate P.O.S machine and handle cash and other payment methods professionally, courteously. Understands how to handle local and foreign currency.

Provide Retail Experience That Meets Guest Expectations

• Manage and communicate merchandise opportunities to Boutique Manager.
• Participate on monthly inventory stock take.
• Proactively engages with all guests and upsells items.

Supervision/Training Of The Retail Team

• Inducts and trains Retail Associates in technical skills and product knowledge.
• Manages team within guidelines of the hotel.
• Coaches Retail Associates to constantly improve or maintain performance and provides guidance where performance is below expectation.
• Ensures execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of retail store is meeting all set Raffles standards.
• Ensures that safe working practices are followed including emergency procedures.
• Maintains levels of confidentiality and discretion for colleagues and guests.
• Develops own knowledge and skills as a contributing member of the Retail team.

Online Orders And Store Orders

• Ensure that all web orders and enquiries are answered timely.
• Ensure all online products information, inventory and new products are  up to date
• Maintains levels of confidentiality and discretion for colleagues and guests.
• Continuously develop own knowledge and skills as a contributing member of the Retail team.

Other Responsibilities

• To oversee and ensure smooth processing of mail orders request.
• Timely providing feedback from guests to enhance guest’s experience.
• To observe professional and customer focused telephone etiquette at all times.
• To be familiar with any and all promotional events for the Retail store or hotel.
• Corporate purchase/festive hampers.
• To record and handle any defective and damaged goods and highlight to Manager in timely manner
• Performs any other duties and responsibilities that may be assigned.

Tour Guide

• Manage and communicate with tour guide at the boutique.
• Participate in relationship building with the tour guide.

OVERVIEW

The Digital Producer is an experienced news journalist, passionate about devising and executing engaging content published across CNBC International’s digital outlets, including desktop and mobile services and social media accounts. Sitting within the Events and Programming organization, this person will produce strategic, revenue-generating editorial content, and will be accountable for quality assurance, spearheading creative story-telling and journalism across a range of news and lifestyle topics, working through all aspects of the production process and collaborating closely with newsroom teams, including TV show teams, technical operations, editors and graphic designers.

The Digital Producer role may include some on-camera reporting work and formal management of direct reports when there is a business need.

KEY RESPONSIBILITIES

• Devise distinct and original editorial concepts for digital franchises, series and story-telling that optimise for different digital platforms.
• Oversee all elements of the production process including guest booking, scouting and securing locations, obtaining necessary permits and rights clearance forms, story-boarding plans, directing shoots, writing and clearing scripts, complying with NBCU Standards and Practices and collaborating on the editing and publication process.
• Clearly communicate editorial vision and logistical updates in the editorial planning process and in other team meetings.
• Manage shoots on location, giving clear direction to guests, on-camera reporters and camera operators.
• Work closely with TV features colleagues on adapting television content to maximize views and engagement on Digital platforms, including cut-downs and edits, shooting additional content and adding elements like graphics and text to video.
• Write compelling scripts to pictures, editing video and producing promos to deadline.
• Liaise with social media producers to optimise opportunities for social media reach. Track performance metrics to inform content formats.
• Balance multiple demands, decide and communicate priorities, schedules and objectives clearly among peers and to senior managers.
• Work effectively and collaboratively across time zones with teams in other regions.
• Manage direct report(s) by sharing objectives, setting clear goals, giving regular feedback and promoting training, news skills and career growth.
• Keep up to date with industry trends in digital production and publishing, sharing knowledge with colleagues.

The role would support the APAC Franchise Strategy and Brand Marketing Function across the core responsibilities

1. Regional APAC Universal Franchise Strategy and Execution 
2. Regional APAC Universal Theatrical Brand Marketing
3. Regional APAC Symphony  
4. Universal APAC Parks Brand Marketing 

Your responsibilities may span the following areas:

Theatrical Brand Marketing/Park/Symphony

• Support the Parks initiatives in APAC.
• Help with the approval process of various initiatives at the parks – marketing, entertainment, social/digital campaigns.
• Support in preparing movie slate presentations for Television Distribution and Theatrical partners in the region.
• Work closely with Theatrical, Parks, Consumer Products and Television Distribution groups to plan and execute key symphony initiatives.

Franchise Strategy

• Assist regional/local franchise leads on planning and execution of local initiatives, including approval process.
• Build regional social/content calendar working with the global team.
• Assist in live events/digital amplification/gaming ideas needs for the region.

During your internship you will be exposed to and gain an understanding of everything in the colourful world of Human Resources ('HR') that ranges from HR Operations to fun Employee Engagement projects. You will partner very closely and support the HR Manager in maintaining quality HR services across the business.

Your responsibilities may span the following areas:

Wellness Programmes & Communications

• Plan & deliver meaningful activities to promote overall employee wellbeing, championing dynamic employee involvement
• Review and improve existing communication channels & mode
• Design & broadcast EDMs/artwork for internal Company/HR announcements
• Own & coordinate Staff Welfare matters, i.e. LSA, Marriage, New Born, Hospitalization & Bereavement
• Run HR-driven company events & projects such as Healthy Week/Month, DEI, CSR efforts etc.

Employee Lifecycle

• Overseeing end-to-end Onboarding, Offboarding and relevant HR documentation for new joiners & leavers, including but not limited to communications, activation of Sterling Backcheck & pre-employment medical check etc.
• Maintain & upkeep eFiles & pFiles
• Own & update corporate DLs timely
• Generate Employee Letters as needed/requested, i.e. Letter of Employment, Visa Applications, PR Applications etc.

Invoice & Billing Matters

• Vendor & PO creation
• Invoice processing
• Validating & processing 3rd party contractors’ invoices

Other Ad-Hoc:

• Collaborate closely with HRM/HRC on HR Analytics efforts for data collection and analysis; for example: research, gather and translate HR industry data/trends and insights for application to the business
• Own and manage the monthly HR Events Calendar and initiate meetings to brainstorm and plan for upcoming events & projects
• Extend support to wider HR team, when required & directed by HRM/HRC

Team Summary

Reporting to the Asia Pacific Regional Risk Officer (AP RRO), the AP Corporate and Regional Risk Services (CRRS) team is responsible for:

• Driving general Risk Strategy for AP and supporting the effectiveness of the in-market Heads of Risk
• Protecting Visa as the 2nd line of Defense by proactively governing corporate risks, frameworks and supervisory regulatory requirements, and
• Managing risk for the Global Issuing and Acquiring clients

What a Manager, Risk Strategy and Operations does at Visa

As a pivotal figure within the AP Risk Hub team, the Risk Strategy and Operations manager reports directly to the VP CRRS. They will spearhead crucial strategic initiatives, risk analytics, business planning, and general risk operations, including managing the annual AP Risk Executive Council, one of Visa Asia Pacific's top three annual senior client events.

This role is ideal for a motivated, independent individual who is deeply analytical and is dedicated to driving results that best support the business and the AP Risk team. They will collaborate with the regional risk teams, cross-functional partners in the AP market support center, Global Risk teams, and the Risk Leadership team in AP.

Specifically, on Risk Strategy, they will:

• Collaborate with the AP RRO and the VP CRRS to establish strategic priorities for AP Risk
• Manage strategic initiatives to enhance the security and integrity of the AP payment system
• Support the development of a forward-thinking communication plan for AP Risk ensuring Visa maintains the thought leader in the Risk Payments space

Specifically on Risk Operations, they will:

• Oversee key operational processes such as Executive Quarterly Business Reviews (QBR), Annual Planning, and the Risk Operating Plan
• Partner with the global and hub analytics partners to create and manage Risk MIS dashboards enabling client fraud performance management
• Collaborate cross-functionally with Client Services, Products, Value Added Services, and Visa Consulting to ensure alignment and achievement of Risk related objectives
• Project manage the annual flagship AP Risk Executive Council event in close collaboration with the Events and Corporate Communications teams
• Lead internal AP Risk events such as Townhalls and periodic AP Risk staff offsites

Why this is important to Visa:

Visa owns the most recognizable global brand in the financial services industry. With new and diverse players entering the payments ecosystem, constant innovation and increased government intervention, the industry is becoming highly complex with the risks landscape evolving quickly. 

The dynamic nature of the Risk ecosystem has necessitated increased client, regulator and stakeholder demand for Visa's expanded role in ecosystem protection. Meeting this demand calls for strategic planning, data analysis, and implementation to sufficiently prepare the AP Risk team to handle these substantial threats. This role is crucial in enabling the wider AP Risk team to focus on their primary responsibilities

Responsibilities:

• Support the Media Director in ensuring that we deliver high client satisfaction scores (which means we constantly have a pulse on the relationship)
• Lead the Search channel strategy & support the team operations across the day to day running of the account with clients & agency partners. Working closely with Google to define the client’s JBP & enhance the relationship in one of the keys of success in this role. Other important Search partners include Microsoft, Naver & Daum.
• Drive relationships at the appropriate levels of our client organizations. This includes working closely with our internal specialist teams across AU, KR & IN, on the same key account. Effective communication in this team also involves collaborating across our regions internally (EMEA, APAC, JPN) and laddering up key project updates, initiatives and suggestions for clients in an APAC regional leadership capacity, and directly to global clients on occasion - particularly the client Channel champions of Search & Analytics, respectively.
• Apt knowledge & understanding of digital channels combined with the ability to understand digital infrastructure including tracking, web analytics, trafficking and SEO. Success revolves around being able to put Search & digital results in perspective of the client’s business priorities and strategic pillars. There is an opportunity for our Search channel lead to feed into the client’s technical product roadmap, by suggesting AdTech features as recommendations.
• Have prior platform experience in managing Paid Search (and/or Programmatic) campaigns, including but not limited to account setup, strategy development, organization, and management. The primary role is to help the team bring the implementation to life, and be the voice of Search to clearly articulate your vision of the Channel.
• Create strategies and make in-depth recommendations based on strong grasp of analytics, marketing & research concepts – emphasis is on test & learn roadmaps, account restructuring to support the client’s business objectives and effectively communicating the improvements to demonstrate progress. This role provides the perfect opportunity to develop & deliver your ‘executive presence’ as an effective team & channel leader.
• Manage the Search team’s output across daily work flow of all client campaigns, and working with various internal and external stakeholders, including creative agencies and media owners to deliver campaign objectives
• Able to organise & delegate, sensitive to needs & problems of reporting staff – works across buying & planning issues, with a clear opportunity to develop the next generation of Search specialists in our industry
• Be aware of opportunities to drive revenue streams from existing relationships and leveraging cases from existing relationships to create new relationships
• Assist in mentoring, and developing team members

• Manages day to day project admin tasks
• Assist engineers in preparation of meeting minutes and consolidating tender returns and tabulation
• Assist the sector leads in preparation bids
• May revise system or schedule as required to ensure timely approvals and distribution.
• Ensures changes to document are completed in a timely fashion in order to meet set deadlines. 
• Responsible for coordination with other parties to make sure document edits are made and proofed.
• Tracks and keeps records of documents. 
• Ensures document tracking and production system is maintained. 
• Prepares and maintains a document control system for all forms of documentation. 
• Makes copies of drawing for production and other company employees. 
• Ensures that all completed documents have been signed-off by the appropriate personnel.
• Implements and follows company quality assurance program procedures.