BNB Chain is looking for a dynamic Public Relations and Communications Manager to join our team. This is a full-time remote APAC-based position reporting to the Global Marketing function. This individual who fills the position will be pivotal in increasing public awareness of BNB Chain, enhancing our company image, and managing communications effectively during crises. The ideal candidate will have a proven track record in public relations, media relations, and communications within the technology or blockchain sector, specifically within the APAC region and mainland China.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display and merchandise garments to maximise selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

Working at the heart of a fast-paced fashion business, a Visual Merchandiser will create an environment that inspires customers to explore their personal style. This role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values. You actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Merchandiser will meet the expectations of customers & colleagues at all times, as well as follow all H&M procedures & standards.

Key Responsibilities

• Lead garment presentation in the store and in the windows according to our H&M guidelines
• Plan, execute and follow up sales activities and store campaigns
• Maximize selling by analyzing sales reports and taking action accordingly
• Communicate, inform and train the store team about garment presentation, and upcoming activities and campaigns
• Order, handle and organize display materials

1.    To perform Data Analysis and Reporting

• Analyse and generate reports of Asia Pacific data on Customer Backlog (CBL) 
• Work with Sales Logistics Customer Interface Team to ensure data quality and track the progress of CBL   
• Perform data validation, identify the root cause and resolves issues to improve the order fulfilment rate and overall impact on customer service level 
• Write complex SQL queries to extract, transform, and aggregate data from large databases efficiently. 
• Utilize Common Table Expressions (CTEs) to create temporary result sets and simplify query readability. 
• Leverage Window functions to perform advanced analytical operations, such as ranking, partitioning, and aggregations, within SQL queries.
• Optimize SQL queries for performance by using appropriate indexing strategies and query execution plans.
• Employ various JOIN operations (INNER JOIN, LEFT JOIN, FULL OUTER JOIN) to merge data from multiple database tables efficiently.
• Create subqueries and correlated subqueries when necessary to retrieve specific subsets of data.
• Implement conditional logic and CASE statements within SQL queries to handle complex data transformations.
• Continuously optimize SQL queries for performance, scalability, and maintainability. 
• Monitor and tune database performance to ensure efficient data retrieval.

2.    To build and enhance dashboards to support Process Automation

• Build and enhance Power BI dashboards with existing databases (SQL database, etc.) on different Order To Cash (O2C) topics.
• Maintain and improve current Power BI dashboards, including enhancing SQL scripts in databases and DAX measures in Power BI.
• Provide technical support to resolve data-related issues and troubleshoot problems in dashboards, and reports.
• Develop Python scripts to streamline and automate manual data transformation processes. 
• Identify repetitive data preparation tasks and create reusable Python scripts to perform data cleansing, formatting, and aggregation. 
• Continuously optimize and enhance Python scripts for performance, scalability, and efficiency.

3.    Cross-Functional Collaboration

• Collaborate and align with central departments/stakeholders to support in achieving sales target
• Manage multiple projects simultaneously, ensuring timely delivery of data analysis and reporting solutions. 
• Collaborate with project stakeholders to define project scope, objectives, and deliverables.

Responsibilities

• Liaise with Commercial Executives to ensure orders are processed and shipped to Travel Retail customers timely.
• Liaise with 3PL to ensure timely picking/packing/labeling and delivery of orders.
• Liaise with Supply Planning team to ensure optimum product availability in warehouse and order fulfillment.
• Issue invoices & other shipping documents to customers.
• Assist team leader and management with any special projects assigned and provide backup to the team when necessary.
• Work within agreed service levels, striving to exceed customer expectations whenever possible.
• Communicate discrepancies/issues to team leader when necessary.

The Distribution Intern supports the distribution team, in tasks which may include conducting research, identifying business opportunities, develop sales presentations, participating in meetings and assisting the distribution department wherever possible.

Your responsibilities may span across the following areas:

• Provide input, compile and distribute presentations and sales literature.
• Updating presentation decks with research and updates and new info
• Event planning and support
• Special projects as needed.

We’re looking for a talented HRIS Specialist to join our growing People Team based in Singapore. This role sits within our People Technology team and will be instrumental in helping us to manage and optimise our HRIS system, Workday. This dynamic and varied role manages the performance and maintenance of our HR systems whilst driving efficiencies around processes and solutions. We are looking for a systems specialist from a technology/HRIS background who will be responsible for the day to day operational support for Workday from a functional perspective, which includes responding to tickets raised from across the People team as well as working on projects and automations. We want someone who is passionate about providing great service and is able to think holistically across the HR functions.

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. We’re 5,400+ Wisers strong, with over 70 nationalities working in 25+ locations around the globe!

This is a unique opportunity to join Europe’s most valuable fintech company at a pivotal time in evolving our global People technology, automation and data capability. Keeping a customer first mindset, you’ll be working closely with our HRIS Manager in building, designing, delivering and maintaining Workday and all other People Systems across Wise.

Your mission:

• Partner with stakeholders to identify development areas and provide technical solutions utilising People systems and technology (primarily Workday)
• Provide support for HR System upgrades and enhancements to include prioritization, functional design, documentation, testing, training, implementation and support model design.
• Review business processes to ensure system features are being fully utilized and identify Workday features that may improve efficiency
• Build and maintain Workday functionality, including any new developments or modules
• Support other tools like Absorb, Peakon, SmartRecruiters
• Building basic and advanced custom reports and extracting data requests
• Help, advise and train the People team and Wise leads (managers) on using HRIS and best practice
• Provide an excellent customer experience by troubleshooting complex problems and investigating and resolving errors quickly and efficiently
• Monitor, review and optimise HR processes (online and offline).
• Consult with functional leaders and SMEs in HR to design, develop, and implement technology solutions that increase operational efficiency, maintain compliance, and positively impact customer experience for HR, candidates, employees, managers and business leaders.
• Collect, document and maintain security requirements and policies for user level access to HR applications.
• Manage support queries from employees and HR via our ticketing system

Job Description and Responsibilities

We are on the lookout for a seasoned Consultant / Cloud and infrastructure as Code Engineer to become a part of our dynamic Infrastructure reliability Engineering team. This role involves delivering inventive and state-of-the-art automation solutions across Visa's global network and services. The ideal candidate will possess the necessary skills and experience to design, construct, and manage intricate cloud solutions using cutting-edge technologies and tools. In this role, you will use your expertise in cloud platforms, DevOps, automation, scripting, and programming languages to create, deploy, and manage cloud resources in line with infrastructure as code principles. Additionally, you will offer technical guidance and leadership to other automation engineers and developers as well as contribute to the ongoing enhancement of our automation architecture and processes.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Roles & Responsibilities

· Fabricate and build of Cabinets, Console, DryWall and other wood finishing

products

· Assemble, install, and repair furniture in workshop, client's house or Jobsite

· Maintain tools and equipment in safe operating condition

· Take measurement, plan and ordering of materials

· Assisting supervisors with structural design, planning, layout, and installation

Requirements:

· Min. 3 years of working experience as Carpenter or similar role

· Joinery and cabinet making skills

· Understand detailed cabinetry drawings or sketches.

· Ability to assess the quality of woodwork and materials.

· Ability to operate hand tools, machines, and other equipment.

· Perform work in accordance with safety best practices

· Able to work overtime and independently

An industry leader in Timber and Metal Doors manufacturer & implementation with almost half a century history in Singapore. We are currently recruiting for our business transformation and expansion. We seek individuals who are motived, independent and can support our vision towards establishing our international footprint.We are currently looking for QUANTITY SURVEYOR

Roles & Responsibilities

• PREPARE MONTHLY PROGRESS CLAIMS
• CHECK AND PROCESS SUBCONTRACTOR PAYMENT CERTIFICATES
• PROCESS VO CLAIMS
• FOLLOW UP WITH PROJECT CLAIMS AND OTHER PROJECT ACCOUNTS RELATED ITEMS

Job Description

• Administrate user accounts for network, e-mail, and other applications;
• Provide support to end users companywide on IT equipments and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, office applications;
• Identify, research and resolve technical problems of IT equipment and software applications;
• Respond to IT tickets/enquiries, telephone calls, e-mails, and requests for technical support;
• Document, track, and monitor problems to ensure timely resolutions

Requirements

• Diploma in Computer Science or Information Technology;
• Preferably 1 year of experience in a help desk or IT Support role; and
• Experience with Office 365 and other cloud based applications is a plus
• Proficiency in Technology will be an added advantage

Career Category

Job Description

Specialist Information Systems Engineer – Network Engineering

Singapore

HOW MIGHT YOU DEFY IMAGINATION?

Amgen is one of the world’s leading independent biotechnology companies. For over 4 decades, Amgen has pioneered biotechnology breakthroughs, to bring state-of-the-art medicines from laboratory to the patient. Amgen has not only discovered and developed innovative human therapeutics, but has invested in cutting edge manufacturing capability and support services to deliver these exciting therapies to medical teams around the world. Japan and Asia Pacific (JAPAC) is the fastest growing region in Amgen. Now we are hiring a Specialist Information Systems Engineer – Network Engineering in Singapore.

Live

What you will do

Win

What we expect of you

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we work to care for our teammates’ professional and personal growth and well-being.

• Vast opportunities to learn and move up and across our global organization
• Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
• Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now!

Key Responsibilities

• Independently or as part of a team, contacts/visits existing and/or prospective customers.  

• Identifies customer needs and assists in developing and implementing  sales strategies

• Assists in customer demonstrations with product business group representatives

• Communicate and present Applied Materials’ product roadmaps and capabilities to the customer, as well as communicating and presenting the customer’s technology needs to product business group representatives

• Assists in preparing product pricing quotes and documentation needed to book an order.  May assist in negotiating final pricing.

• Conducts follow-up on accounts receivables

• Maintains appropriate coverage and documentation for all assigned customers.  Maintains summaries of customer visits. Develops customer specific action plans and completes them on a timely basis.

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work

Leadership

• No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents 

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Position:

1. Event Assistant – Customer Experience
2. Event Assistant – Venue & Logistics Operations
3. Event Assistant – Commercial Operations

Roles & Responsibilities:

Customer Experience

• Assist and manage all event administrative duties
• Handling customer enquiries, feedback and execute service recovery
• Manage event execution and related administrative, including event logistics procurements
• Coordinate with internal departments and external stakeholders to meet event requirements
• Assist to source, recruit and manage volunteers for the event
• Process invoices and preparation of post event reports
• Perform ad hoc duties when assigned

Venue & Logistics Operations

• Provide day-to-day support to project lead on event operations, including team management, supplier/vendor management and venue coordination; to ensure event, internal and client expectations are met
• Plan and propose workflow for projects
• Sourcing and achieving cost-effective solutions for event requirements and logistics from suppliers. Prepare purchase requisition documents and invoices accurately for processing
• On-site/tear down setup coordination and supervision of suppliers
• Coordinate with internal departments and external stakeholders to meet project requirements.
• Proper and accurate administration/paperwork to ensure an effective and efficient project delivery
• Work with venue owner such as Sportshub ensuring all paperwork are submitted timely
• Prepare and ensure layout/event day runsheet accurately and promptly
• Perform ad hoc duties when assigned

Commercial Operations

• Assist with the execution of all event branding/programme plans timely
• Monitor/manage all branding inventories, ensure list is accurate and in good condition
• On-site/tear down setup coordination and supervision of suppliers
• Coordinate with internal departments and external stakeholders to meet project requirements
• Proper and accurate administration/paperwork to ensure an effective and efficient project delivery
• Coordinate with the respective vendors to set up VIP Hospitality area
• To assist in the planning of all aspects related to the VIPs leading up to the event (e.g.: VIP flag off parties, VIP movement, welfare)
• Assist in drafting emcee scripts for the emcees on event day
• Prepare purchase requisition documents and invoices accurately for processing
• Perform ad hoc duties when assigned

Requirements:

• Proficient in Microsoft word, excel, powerpoint
• Dedicated, self-oriented and results driven
• Possess good communication skills
• Ability to work independently
• Willingness to work out of office hours whenever necessary

Location: Mega at Woodlands

Working hours: 9am – 6pm (Monday – Friday, may be required to work beyond normal hours)

Please attach a copy of your resume for our necessary review

Only shortlisted candidates will be notified about their application

· Reporting to APAC Sales & Marketing Director and working closely with General Manager for a Luxury Swiss Brand

· Managing and execution of marketing and communications, PR & Advertising for Singapore and Asia Pacific

· Manage events marketing for press and retailers

· General manage and support in terms of all marketing related inquiries in regional office

· Support of the other departments when needed and any other ad-hoc duties and responsibilities & support inter-department activities

· Traveling for work when required

· Write in for the detailed JD. Your interest will be strictly confidential

Requirements:

· Master’s degree in marketing and/or Business Administration or related discipline.

· At least 10 years of relevant marketing and sales experience in a multinational company in the luxury industry (watches, fashion, cosmetics, automotive, hospitality)

· Minimum 3 years in a Managerial role with at least 5 years of experience leading a team

· Experienced with managing multiple stakeholders such as agencies, vendors, suppliers, members of media and retailers.

· Experience in a regional office overseeing the Asia Pacific / South East Asia region is preferred.

· Budget management and accounting. Ability to analyze numbers

· Excellent command of written communication and ability to prepare presentations. Proficient in Microsoft 365 and Office products.

· Office location: Orchard |Mondays to Fridays (9am to 6pm)

We invite interested candidates to send in your updated resume (in MS Word Format) to [email protected] cc [email protected]; stating your reason(s) for leaving each employment and your current/expected salary package. Please indicate the position you are applying in your email subject.

We regret to inform that only shortlisted candidates will be notified.

EA License: 90C3627

EA Reg No: R1108020

Job Description:

• Involve in Site Management.
• Heading a team of site supervisors and subcontractors.
• Coordinate works, liaise with clients and consultants. Ensure overall construction progress base on schedule.
• Enforcement of quality control and safe management control.
• Keeping site staff and subcontractors informed on approved materials & latest drawings.
• Coordination of different trades on site.

Requirements:

• Diploma or Degree in Electrical Engineering.
• Knowledge in residential & commercial building installation works.
• Knowledge in design skills and usage of AutoCAD/ Revit will have added advantage.
• Those familiar with HDB projects will have added advantage.
• Applicants without relevant qualification must have minimum 2 years' experience in similar capacity.
• Training provided for fresh graduates with no experience.

JOB DESCRIPTION:

From essential vascular devices to next-generation technologies, our products are helping lay the foundation for better health outcomes every day. Minimally invasive treatments help speed recovery and let people get back to their daily activities faster with fewer complications, allowing healthier lives for millions of people worldwide.

Responsibilities:

• Leads Endovascular sales team to ensure achievement of sales revenue & market share targets in assigned market(s).
• Work with manager and team members to formulate and implement sales objectives and strategies from the individual account level, per the overall company’s objectives and policies.
• Works with manager and team to set targets for individual accounts and monitors on a quarterly basis minimum.
• Works collaboratively with marketing, regulatory, clinical, supply chain, OEC and any other interrelated functions to achieve business objectives compliantly.
• Responsible for the achievement of the sales, market share and/or profit objectives of specified territories or products.
• Promotes and establishes HCP education of the company’s products and/or services.
• May have own accounts to promote & sell the company’s products & to establish customer relationships (physicians, Surgeons, Cardiac Catheterization lab staff, OT staff, hospitals) and to support development of new customers.
• Plan and drive towards achieving company vision and business objectives, as well as divisional mission and strategies

Requirements:

• Bachelor’s Degree in a Life Science, Business or Marketing
• Min 6 years of relevant industry experience in sales and/or marketing in Medical Devices
• Experienced in the field of Cardiology or Endovascular Intervention preferred
• Experience gained in multinational medical device companies will be an advantage
• Nurse in Cath Lab or Operating theatre background will be an advantage

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

Job Description & Requirements

• Work progress schedule arrangement, tracking & follow-up.
• Prepare invoices for Clients.
• Key-in purchase order to computer.
• Manage & prepare hardware stock & store.
• Liaise with the factory & installer for a materials purchase order.
• Manage worker welfare & safety.

Requirements:

• Min. GCE ‘N’ Level/ITE/O'Level
• Min. 2 years of Admin experience
• Bilingual in English and Mandarin to liaise with Mandarin-speaking workers.
• Computer literacy skills.
• 5.5 working days
• Only Singaporeans/PR/Malaysians may apply

Qualified or Interested candidates, please send your resume or

whatapps: +65 8188 1455

Job Description

- Assist the company in developing and executing the overall marketing strategy (both online and offline)

- Work closely with internal functional teams to execute marketing plans (promotions, brand awareness, etc)

- work closely with social media agency and media experts (photographer/videographer) to develop contents for publishing

- Generate creative ideas for marketing campaigns, promotions and branding initiative

- Research and monitor market trends, directions, and competitor analysis

- provide monthly reports to Management on the progress of ongoing campaigns

- Manage company's marketing assets and materials (both soft copy and hard copy)

Job Requirement

- Effective interpersonal skills and well-organised.

- A team player and ability to work independently without supervision.

- Possess strong analytical skills and creativity.

- Excellent understanding of digital marketing concepts and best practices

- At least two years working experience in related field.

We are part of the Global Collection Team. We are a very dynamic and fun loving team and good at what we do – collecting money! We also provide support to our internal customers - Sales, Sales Finance, Account Management, Order Management and Customer Service besides our external customers.

About the Role, You Will:

· Ensure customers pay within agreed credit terms timeframe, including customer liaison, conduct detailed research, account reconciliation to resolve disputes.

· Weekly cash forecasting

· Liaise with Sales for sales forecast and to resolve issues, relating to invoices.

· Perform periodic financials analysis and credit reviews.

· Ensure compliance with company policies and procedures.

· Work closely with all levels of customer and internal contacts within the Company.

· Meet performance metrics and participate in Sarbanes-Oxley compliance testing.

· Provide general administrative support as and when necessary.

· Any other ad-hoc duties assigned by manager.

About You:

• A team player with good interpersonal, communication and written skill.

• Analytical, ability to work with data and details.

• Independent, self-motivated, willingness to learn and positive attitude, and must be able to work in fast-paced, demanding environment professionally.

• Have the desire to lead a team in near future and grow with the team.

Your Experience Includes:

• Knowledge of SAP.

• Working knowledge of advanced Excel a must.

• Proficient in Microsoft Office applications (Word and PowerPoint).

• Proficient in both English and Chinese as would need to communicate with internal and exteral customers.

Location:

Seagate Singapore Design Centre, The Shugart

MRT: One North (Circle Line)

Responsibilities:

• Develops, implements, and maintains methods, operation sequence and processes in the fabrication of parts, components, sub-assemblies and final assemblies

• Interfaces with other engineering functions to coordinate the release of product improvements and/or new products

• Launches, releases, approves and implements or issues engineering change requests as required to support design engineering and Operations with new and existing products

• Uses basic engineering and DFx principles to estimate and reduce manufacturing and/or product costs and improve delivered product quality; determines time standards and makes recommendations for tooling and process requirements

• Writes and releases test procedures

• Gathers operational and test data and evaluates results

• Evaluates work methods, procedures and policies

• Assists in determining root cause analysis for issues that arise during assembly and/or test of systems

Requirements:

• Bachelor Degree in Engineering

• Some understanding in semiconductor industry and chip-making process

• Work in a cleanroom manufacturing environment where you need to wear cleanroom suit

• Resourceful, hands-on and proactive

Working Location: Upper Changi office

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Applied Materials’ Global Logistics & Packaging Supplier Management Team is searching for a recent graduate to join our team!  

The position will entail the following:

• Under direction from senior commodity business managers, support tactical procurement activities for existing contracts for transportation, warehouse, brokerage, and packaging , including bid analytics, cost analysis, negotiations, market intelligence research, etc. 
• Support sourcing events, including the use of an online sourcing platform
• Generate reports from available systems/tools, understand and utilize the data for required analysis
• Conduct analytics of volume and spend for cost-savings/optimization opportunities
• Complete continuous improvement projects
• Documentation sourcing and supplier management processes
• Administration of reports and reporting for scheduled and ad hoc meetings

Requirements

• Bachelor’s degree program in Supply Chain, Industrial Engineering, Business Management, Operations Management or a related field
• Experience in logistics, transportation or warehousing preferred

Knowledge, Skills, Attributes

• Quick learner in a variety of systems and processes
• Attention to detail and passion for problem-solving
• Ability to conduct multiple independent activities in a fast-paced environment
• Continuous improvement mindset
• Interest in negotiations, market and industry assessments, and meetings with suppliers
• Six sigma, statistical analysis, advanced data review and cleansing
• Familiar with Microsoft Office (excel, word, power point, etc.), and other analytical/data management tool is a plus
• Passion for growth and comfort with some ambiguity
• Comfortable engaging with a variety of levels from front line warehouse workforce to top-level leaders, and demonstration of intermediate communication skills

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Role purpose

We are looking for an SDM to take responsibility for overseeing the successful delivery of services for a large regional APAC client. This role involves managing a team, coordinating resources, collaborating with various stakeholders to ensure seamless service delivery and to ensure all service level KPIs are met or exceeded.

Role tasks and responsibilities

1. Client Relationship Management:

• Build and nurture strong relationships with clients.
• Conduct regular meetings to understand client needs and expectations.
• Act as the primary point of contact for addressing client concerns and inquiries.

2. Service Delivery Oversight:

• Develop, implement, and optimize service delivery processes and procedures.
• Monitor service performance against established SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Identify opportunities for process improvement and efficiency.

3. Team Management:

• Lead and manage a team of service delivery professionals.
• Provide coaching, mentoring, and performance feedback to team members.
• Collaborate with HR for recruitment, onboarding, and training of new team members.

4. Resource Allocation:

• Allocate resources effectively to meet service delivery objectives.
• Work with resource managers and other departments to ensure adequate staffing levels.
• Manage workload distribution among team members.

5. Quality Assurance:

• Implement and oversee quality control measures to ensure service excellence.
• Conduct regular reviews and audits of service delivery processes.
• Develop and maintain quality standards and guidelines.

6. Problem Resolution:

• Address and resolve issues or escalations in a timely manner.
• Collaborate with technical teams and other stakeholders to identify and implement solutions.
• Develop and implement preventive measures to minimize recurring issues.

7. Reporting and Analysis:

• Generate regular reports on service performance, trends, and key metrics.
• Analyze data to identify areas for improvement and provide insights.
• Prepare and present reports to senior management and clients.

8. Continuous Improvement:

• Proactively identify opportunities for process improvement and optimization.
• Implement best practices to enhance service delivery efficiency.
• Foster a culture of continuous improvement within the service delivery team.

9. Contract Management:

• Collaborate with the sales and legal teams to ensure service delivery aligns with contractual obligations.
• Participate in contract negotiations and provide input on service-related terms.
• Monitor contract renewals and changes.

Required:

• A Bachelor's degree in a Business-related field
• At least 4 - 6 years of relevant work experience
• Experience in customer service, leadership or business development
• Advanced computer skills and the ability to learn technology quickly
• Resource planning and budget management experience
• Experience in a Client facing role
• Strong teamwork skills
• Attention to detail

Preferred:

• PMP certification
• Experience in corporate security

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Responsibilities:

· DFM Study and Evaluation by conducting in-depth DFM studies on customer drawings and technical documents to identify potential design and manufacturing issues.

· Collaborate with the design and engineering teams to make necessary design improvements for efficient and cost-effective manufacturing.

· Evaluate the availability of the manufacturing resources and capabilities (Malaysia and China) to meet production demands.

· Identify resources/areas for improvement or upgrading on capabilities when required.

· Work closely with the Quality Assurance team to resolve production-related issues and implement corrective actions.

• Perform comprehensive cost analysis studies and reviews to optimize tooling expenses while maintaining quality and performance.

• Utilize 3D CAD software, preferably Creo Parametric or UG or NX tools, to create, modify, and optimize tooling designs.

· Propose innovative process flows that enhance efficiency, reduce lead times, and ensure cost-effectiveness.

· Liaise with the production teams in Malaysia and China to facilitate knowledge sharing and best practices.

· Regular reporting to Superior on any progress, challenges, and recommendations.

Qualifications:

· Diploma/Bachelor's degree in Mechanical/Manufacturing Engineering or related field.

· Above 8 years’ experience in tooling engineering with a strong background in rubber and plastic component parts manufacturing.

· Proficiency in 3D CAD software, specifically Creo Parametric / UG / NX tools.

· Extensive experience as a mold maker in the rubber and plastic manufacturing industry.

· Knowledge and experience in conducting cost-effective mold tooling reviews and studies.

· Strong problem-solving and analytical skills.

· Effective communication and collaboration skills in cross-cultural settings.

· Ability to work independently and as part of a team.

Administrative Assistant Job Responsibilities: The following list of day-to-day job responsibilities may differ significantly depending on your industry, business nature and size, and organizational needs.

• Provides administrative support to ensure efficient office operations.
• Maintains physical and digital filing systems.
• Answers phone calls and directs callers to appropriate personnel, schedules appointments.
• Responds to emails and other digital queries and correspondence.
• Drafts and edits letters, reports, and other documents.
• Inputs and updates information in databases and spreadsheets.
• Prepares meeting agendas and takes meeting minutes.
• Maintains office equipment, including printers, copiers and other inventories.
• Works closely with office staff and supports other colleagues as needed.
• Works with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations.
• Ensures that deadlines are met and adapts to changing priorities.