Role Responsibilities
The Transformation, Technology & Operations (TTO) division of Standard Chartered Bank is responsible for the Build and Run of the Banks’ technology platforms, in addition to providing an Operations capability to the Business. A key priority is to transform the Bank’s technology landscape through increased automation, digitalisation, and optimisation, while improving the quality and stability of our technology deliverables.
Aligned to the Transformation agenda, TTO Risk Management (“TTO RM”) seeks to enhance our tooling capabilities by building a centralized Technology Obligations Register and a Technology Controls Library. This will provide a holistic view of how our Technology Regulatory Obligations are met, and how this compliance can be demonstrated externally and internally by linking our Regulatory Obligations to specific provisions of the Group Technology Policy, the Bank’s IT Standards, and Technology Process Controls.
In addition, there are a number of other Tooling Transformation initiatives planned in TTO RM for 2024 that will require close coordination in order to ensure the outcome of these initiatives is aligned, resources are effectively utilized, and the initiatives are staggered in a way that considers critical dependencies.
The Project Manager, TTO RM Tooling Transformation, will work under the leadership and direction of the TTO RM Head, Risk Transformation, to lead the development and operationalization of the Technology Obligations Register and the Technology Controls Library. In addition, the incumbent will work on coordinating and aligning other TTO RM Tooling Transformation initiatives, keeping in view transformational efforts in the Bank at large. He/she will be expected to step in and assist the TTO RM Head, Risk Transformation with other Transformational efforts as required.
RESPONSIBILITIES
- Working under the direction of TTO RM Head, Risk Transformation and collaborating closely the TTO RM TTO Governance team, TTO RM subject-matter experts, technical experts, and key stakeholders (e.g., 2nd Line), articulate the tactical and strategic solution for the Technology Obligations Register and the Technology Controls Library
- Perform detailed mapping of “as is state” (e.g., data and mapping already performed by SMEs) and propose how to best utilize available resources for the tactical and strategic solution, map out key constraints, limitations, and dependencies
- Socialize the tactical and strategic solution, secure buy-in from all key stakeholders to proceed with implementation; prepare Project Plan for implementation including the resources required to get it done
- Lead the implementation of the tactical and strategic solution, including the sourcing and mapping of data for the Technology Obligations Register and the Technology Controls Library, the storage of data, and the extraction of the data into a MI and data visualisation tool (Risk Analytics)
- Track progress, oversee tracking of the Project financials, track Risks and Issues and ensure these are communicated to the relevant stakeholders clearly and in a timely manner, ensure the implementation meets the Bank’s current Project Management Standards
- Keep abreast other Tooling Transformation Initiatives within TTO RM, assist the TTO RM Head, Risk Transformation with coordinating these initiatives, step in to provide hands-on assistance on specific initiatives as required by TTO RM Head, Risk Transformation and the relevant TTO RM MT members
- Work nimbly and effectively within our current and planned Technology landscape, leveraging available resources to deliver solutions that are aligned with the target state for TTO and for the Bank at large, and as cost-effective as possible
- Perform other task related to TTO RM Transformation, as required by the TTO RM Head, Risk Transformation
Strategy
- Articulate the appropriate tactical and strategic solution for the Technology Obligations Register and the Technology Controls Library
- Articulate dependencies and constraints for the tactical and strategic solution, as well as available resources that can be utilized for timely and cost-effective delivery
- Keep abreast of, help align and coordinate, and track progress of other Tooling Transformation Initiatives within TTO RM
Processes*
- Lead the effort to implement the tactical and strategic solution, in close collaboration with TTO RM TTO Governance team, other SMEs and technical resources
- Prepare a Project Plan to implement the tactical and strategic solution, including the resources to get it done; track progress, financials, risks, issues, dependencies
- Step in to assist with other Tooling Transformation Initiatives for TTO RM, as and if required
People & Talent
- Communicate and collaborate effectively with a diverse body of SMEs and stakeholders inside and outside of TTO RM to define and agree an appropriate solution, and to facilitate delivery
- Build working relationships that allow for friction-free problem-solving and delivery
- Communicate clearly on progress and on any risks and issues impacting the design and delivery
- Maintain a momentum in the solutioning and implementation, foster a sense of ownership and urgency in the Team
- Work with limited direction, but within the parameters set by TTO RM Head, Risk Transformation, and TTO RM MTs
- Lead through example and build the appropriate culture and values
Risk Management*
- Develop appropriate level of subject-matter expertise on Technology Regulations, Group Technology Policy, IT Standards, IT Processes, Technology (and ICS) Process Controls, Control Objectives, Control Requirements, Metrics, Control Testing and Assurance, Risk Governance to get the work done
Governance
Regulatory & Business Conduct*
- Display exemplary conduct and live by the Group’s Values and Code of Conduct
- Take personal responsibility for embedding the highest standards of ethics, including Regulatory and Business conduct, across Standard Chartered Bank
- Lead the delivery team to achieve the outcomes set out in the Bank’s Conduct Principles: The Right Environment
- Effectively and collaboratively identify, escalate, and resolve Conduct and Compliance matters
Key stakeholders
- Global Head Risk Management, TTO
- Head, Risk Transformation TTO RM
- TTO Governance Team
- TTO Risk Management MTs & SMEs
- Group Operational Risk
- Other stakeholders (MRC Team, ICS Team, system owners, IT Standard Owners, Technology Process Owners)
QUALIFICATIONS
Our Ideal Candidate
- 10+ years of experience in project management within Banking & Financial industry
- Experience delivering similar scale transformation programme(s)
- Very good understanding of the Bank’s technology platforms, and prior experience with implementing substantial system change(s)
- Good understanding of the Regulatory framework and how it is cascaded within the Bank (how Regulations translate into Policies, Standards and Process Controls)
- Strong experience in managing challenging stakeholders withing tight timelines
- Proven ability to deliver a lasting and substantial change (not just a paper trail) is essential
- Ability to own and drive the outcome with minimum supervision, but within the parameters set by the TTO RM Head, Risk Transformation
- Must enjoy radical challenge and be able to work with minimal resources, if necessary
- Excellent analytical and problem-solving skills, ability to quickly orient oneself in a large volume of disjoint and complex information
- The ability to pursue disparate leads in order to gather data (“a detective mindset”), and the ability to articulate a feasible, realistic solution based on the data, is critical
- Mature individual with a refined ability to manage, align, convince, and inspire a large number of diverse and sometimes difficult stakeholders
- A natural multi-tasker, as the role is expected to act as a Programme Manager, a Business Analyst, and a Delivery Lead simultaneously
Role Specific Technical Competencies
- Project Management
- Business Analysis
- System and Process Design
- Regulatory Compliance
- IT Standards, Procedures & Policies
- Stakeholder Management
- Change Management
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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