Job Description

- Lead in handling sales operations in the company.

- Develop new business leads, signing new corporate and business group contracts.

- Oversee performance of sales team; lead, mentor, and manage a team of sales representatives, providing guidance, training, and support to achieve individual and team goals.

- Establish sales plan and justify plans to superior management.

- Identify emerging markets to find new sales opportunities.

- Preparing sales budget, projections and approving expenditures.

- Handling and resolving customer complaints regarding product or service.

- Effective point of contact between customers and internal support teams.

- Maintains strong relationships with customers, resolving complaints and understanding needs.

Job Requirement

- Excellent skills in selling & building client relationships.

- Results driven individual who is capable of meeting personal sales targets and lead sales team.

- Possess good interpersonal skills, analytical skills, communication skills and leadership skills.

- Strong Business Acumen.

- Chef or Sales in Food Related Products (Meat Industry) is a plus.

- At least a Bachelor degree holder in relevant field.

- Able to work on Saturday, 5.5 days a week.

- Candidates with less experience will be considered for Senior Sales Executive position.

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Senior Executive, Marketing to join our team!

As a Senior Executive, Marketing, we rely on you to:

• Support and deliver strategic internal and external marketing plans that creatively advance reputation and business objectives.
• Amplify messaging and the publicity outreach program to maintain effective media coverage of hotel in local and key markets through distribution of press releases and newsworthy articles, media and influencer hosting programs and engagement.
• Amplify messaging for projects and events across multiple channels including print, email, web, social media, advertising, and media listings
• Identify, develop content and execute email and social media strategies to increase engagement and positive sentiment in local and key markets.
• Support loyalty program initiatives through communication, activation and campaigns, working closely with the hotel, regional and HQ teams
• Manage multiple projects and campaigns simultaneously, ensuring clear and proactive communication.
• Actively supports hotel related programs including training and CSR

Job Function:

· Finance: Provide appropriate and accurate accounting records and financial statements in a timely manner for Aldersgate Methodist Church, including Aldersgate Praise Centre.

· Able to provide variance analysis of the accounts

· Able to extract and collate data requested for analysis, budget preparation/evaluation and ad hoc reporting.

· Able to handle online cash management matters

· Liaise with external parties such as bankers, auditors and consultants.

· Administration: Provide administrative, clerical and reception support for Aldersgate Methodist Church.

Qualifications:

· Diploma or equivalent in accounting with at least 3 years’ relevant experience.

· Able to maintain a full set of accounts including preparation of financial statements

· Strong organizational and communication skills

· Meticulous with attention to details and precision in account reconciliation and report generation.

· A commitment to good interpersonal relationships, teamwork and support of church ministries

· A commitment to confidentiality regarding all financial records, both of the church and staff, and the members.

· Proficient in Microsoft office (Excel, Word)

· Knowledge of accounting software- MYOB etc is desirable

Interested applicants, please send your detailed resume (with expected salary) to [email protected]. Only shortlisted applicants will be notified.

Responsibilities

AR

• Preparation of sales orders, invoices and credit notes
• Verification and recording of receipts
• Correspond with customers and respond to their enquiries
• Generate monthly statement of accounts
• Credit control management

AP

• Verification of purchase orders and purchase invoices
• Data entry
• Preparation of payments for management approval

Inventory

• Ensure inventory transactions are recorded accurately
• Reconcile monthly stock balance with vendors
• Annual stock-take for audit

GL

• Preparation of monthly inventory report
• Preparation of monthly journals
• Preparation of monthly cash and management reports
• Preparation of quarterly GST for review
• Preparation of audit schedules

Admin

• Timely filing of all accounting documents
• Attend to finance-related queries from customers/vendors/internal departments

Requirements

• Candidate must possess minimum LCCl/ACCA/Diploma/Degree in Accounting/Finance
• Those pursuing LCCl/ACCA are welcome to apply
• Familiarity with Singapore tax is an added advantage
• Experience in Sage ACCPAC/300 and Office 365 is an added advantage
• Excellent communication skills required in English
• At least 1 year of relevant working experience
• Must be well organized, meticulous, resilient and detail oriented
• Possess positive attitude, strong organizational and time management skills

1. Order remark consolidation

2. Query and complaint handling (Whatsapp)

3. Delivery management (Message customers when parcel is dropped off)

4. Data entry (Shopee and Lazada)

5. Minimal inventory tracking (Only when stock is low)

6. Scanning and filing of invoices

7. Occasional light packing may require stepping into walk-in freezer (For urgent orders)

8. ⁠Stock receiving duties

9. Generate end of day reports

Work Days:

5 days work week (Schedule negotiable)

Requirement:

Good command of English and Mandarin

Citizenship:

Singaporean

POSITION : Sales and Admin Executive

Duties :

· Generate quotations to customers

· Processing orders

· Generate invoices and delivery orders

· In charge of order placement, shipments and communications with suppliers and customers

· Inventory management control

· Attending to email inquiries and calls

· Arrangement of courier and logistics

· Packing of goods for export

· Other duties as assigned

· Establishment of Standard Operating Procedures

Requirements :

· Min 2 years working experience

· Able to meet tight deadlines

· Proficient in MS office

· Experience with Accounting Software will be added advantage

· Meticulous, pro-active with positive attitude and willing to learn & work independently

· Experience and knowledge in preparation of shipping documents will be an added advantage

· Able to speak and write English and Mandarin

· Assist with other duties as assigned by superior

Responsibilities

• Responsible for managing customer feedback and maintain relationship with the customers
• Responsible in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• Responsible for handling customers’ inquiry/ tender for the company products and services
• Responsible for processing quotation and sales order on day to day basis
• Responsible for tracking and reporting on submitted quotation and tender status

Requirements

• Min Diploma in Engineering, Manufacturing or other relevant discipline
• Min 1 years of working experience in Oil & Gas/ Precision/ CNC Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities and Duties:

· Undertake data management and verification in accordance to the requirements of COMIT.

· In-charge of timely data collation and quarterly report submission, as well as generate reports, in accordance to the requirements of COMIT programme.

· Assist in documentation and tracking of key performance indicators and targets.

· Provide administrative or logistical support to the team in running client-related support and/or other COMIT activities.

· Liaise with relevant organizations and healthcare providers to coordinate referrals for COMIT Programme.

· Organizes the logistics &/or resources to ensure the smooth running of COMIT activities and services.

· Provide secretariat support for workgroup meetings and presentations.

· Assist in coordinating and planning outreach and engagement events with other community partners and agencies.

Job Requirements:

· Bachelor’s degree in any discipline.

· Minimum 2-3 years of working experience in project management.

· Able to work independently and deliver in a timely manner.

· Demonstrate strong analytical and problem-solving skills.

· Task driven team player with strong interpersonal and communication skills (verbal and written).

· Proficient in Microsoft Office applications, in particular, Microsoft Excel.

Responsibilities:

· Conduct daily operations routine checks, monitors and tracks condition of building and ensure issues regarding leakage, defects, pest control, landscape, CCTV, water features, lift, electrical, and kitchen equipment are in good order at all times

· Ensure media equipment are in order at all times

· Ensure timely reporting on the safety regulations and report breaches in workplace safety requirements

· Submit event/ defects/ maintenance summary reports, liaise with service vendors and project/ contractors and tracks rectification progress/ completion and contract renewals

· Assist in deployment of manpower for events (e.g. Waitresses, bar tenders, kitchen cleaners)

· Undertake the full scope of planning and execution of the event/ corporate visits such as organising catering etc

· Handle the entire dining aspects of the event to ensure that guest’s dining requirements are taken care of

· Manage manpower deployment to handle the event execution

· Manage and handle the inventory required for the sales gallery such as replenishment of bottled water, umbrellas and perishables etc

· Carry out any other ad-hoc duties as and when assigned

Requirements:

· Diploma in Property Management/ Hospitality

· At least 5 years of experience

· Well versed in Safe System of Work (SSoW) practices and safety regulations

· Candidates with F&B service industry experience will have an additional advantage

· Takes initiative, ownership, meticulous and pays attention to details

· Good time management, ability to work independently and as part of a team

· Customer service-oriented, good organizational skills with the ability to multi-task

· Proficient in Microsoft Words and Excel

· Able to work on rotating shifts (including Sat, Sun and Public Holidays)

• Specialising in Facilities Maintenance
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Facilities Management, Building Services, Engineering (Civil, Mechanical or Electrical) or equivalent.
• At least 5 Years of working experience in the related field is required for Executive position and at least 10 Years for Manager position.
• Required Skill(s): Microsoft Office
• Preferably Senior Executive specialized in Engineering - Civil/Construction/M&E/Facilities Maintenance or equivalent.
• Preferably candidates with valid Class 3 Driving License (M)

Responsibilities

• Responsible for providing forward planning on materials stock plan
• Responsible for liaising with all extenal vendors on subcontracting job particularly on their PO, DO, shipment arrangment, delivery schedule and quality delivery service to production.
• Responsible for procuring production material based on master planning requirement for manufacturing and also support Production to procure consumable items.

Requirements

• Min Diploma in Engineering, Supply Chain or Business
• Min 2 years of working experience in Production planning, FIFO for material supply and good supplier communication and basic procurement SOP.
• Knowledge and experience using MRP or ERP system for planning and inventory control.

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences
• Responsible for maximizing revenue opportunities and customer retention.

Requirements

• Min Diploma in Marketing or related
• Min 2 years of working experience in sales support environment with customer relationship and maintenance responsibility

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

• Service existing account and ability to develop new business.
• Liaise with suppliers to formulate marketing plans and meeting targets.
• Responsible for development of customers to promote products into their project development cycles.
• Service existing account and ability to develop new business.
• Work training will provide by company.
• Self-motivated and team player.
• Strong communication and interpersonal skills.
• Candidate must possess at least Diploma in Engineering (Electronics) or equivalent.
• Compensation commensurate with experience
• Candidate with relevant experience will be considered as Managerial position.
• No working experience candidates welcome to apply
• Entry-level position

Globally we throw away about 1.6 billion tons or 1/3 of all the food we produce. At Lumitics, we believe that we’re called to be guardians and good stewards of what has been given to us – Mother Earth. That is why we are passionate about helping kitchens leverage on technology to reduce their food waste, cost and environmental footprint. We need to save today to save tomorrow.

We’re looking for a high energy customer success lead that will take up a key role in managing customers’ accounts and ensuring their success – from the on-boarding process throughout implementation and providing strategic consultation to help them achieve their food waste reduction goals.

Responsibilities

• Conduct on-boarding processes for new customers from pre-onboarding to training and implementation while maintaining a constant feedback loop with them at each step of the way
• Ensure successful adoption of our solution by the key stakeholders through active partnership and constant feedback
• Actively engage with key stakeholders to analyse data collected and craft steps to help them achieve food waste reduction and savings through weekly check-ins, monthly and quarterly review sessions
• Be the first line of contact for all potential issues customers may face with our hardware devices and work together with the hardware team to seek resolution
• Stay in close touch with key stakeholders to gather feedback and ideas on how our solution can be improved
• Maintain a pipeline of customers due for renewal and engage them with yearly reviews to identify potential renewal risks.

Criteria

• At least 2 years of experience in front-facing client roles
• Excellent communicator and problem solver who can work under pressure, meet deadlines and deliver accurate results
• Self-starter with the ability to work effectively in a team environment with excellent interpersonal skills.
• Manage multiple tasks and use good judgment in resolving difficult issues. Must be flexible to changes.
• Proficient in office suite software (Word, PowerPoint, Excel) and/or other equivalents (Google Suite / Pages / Keynote / Numbers)
• Able to communicate effectively in English is a must.
• Detailed oriented with a strong sense of job ownership.
• Highly responsible, client-focused.
• Organised, initiative and able to generate creative ideas to achieve required goals.

• Specialising in Facilities Maintenance
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Facilities Management, Building Services, Engineering (Civil, Mechanical or Electrical) or equivalent.
• At least 5 Years of working experience in the related field is required for Executive position and at least 10 Years for Manager position.
• Required Skill(s): Microsoft Office
• Preferably Senior Executive specialized in Engineering - Civil/Construction/M&E/Facilities Maintenance or equivalent.
• Preferably candidates with valid Class 3 Driving License (M)

· Provide clerical and minor technical support for the sales department of the company.

· Recordkeeping responsibilities may include sales and expense reports, electronic databases and sales proposals for prospective customers.

· Plan meetings and ensure that sales representatives in the field are in contact with home office staff.

· Process orders via email or phone with both customers and vendors.

· Get suitable quotes / pricing and check data accuracy in orders and invoices

· Contact clients to obtain missing information or answer queries

· Liaise with the Logistics to ensure timely deliveries

· Maintain and update sales and customer records

· Develop monthly sales reports.

· Communicate important feedback from customers internally

· Should be able to manage and distribute information within an office. This generally includes answering phones, taking memos, and maintaining files.

· Assist in Bookkeeping, mailing and filing duties. Duties may range from creating spreadsheets to reporting expenses to Manager / General Manager. As such, may be required to be knowledgeable in office bookkeeping software, such as Microsoft Excel, MYOB and ERP solutions.

· Be of assistance to the admin team in the generation of monthly invoices and other adhoc duties as and when needed.

· Basic knowledge of word processing, desktop publishing, report generation, project management, and other such relevant applications. Advance level knowledge will be an added advantage.

1. Job Purpose

Reports to BME Engineers in the commissioning of medical equipment, breakdown services, planned preventive maintenance, decommissioning, and disposal of hospital medical equipment.

2. Duties and Responsibilities

1. Primary Responsibilities and Duties (80%)
   
2. Provide technical support to all hospital personnel in the commissioning, operation, maintenance and de-commissioning of medical equipment.
   
3. Supervise the specialist vendors and appointed contractors on medical equipment maintenance works to ensure quality of works and compliance to required standards.
   
4. Update and collect feedback from users regularly on the maintenance, performance, reliability and quality of medical equipment.
   
5. Check, analyse and investigate faults / complaints / hazards on medical equipment and assist BME engineers in mapping out and implementation of required action plans.
   
6. Ensure quality of works conform to standards and practices that the hospital subscribes to, including other quality initiatives driven by hospital and department.
   
7. Manage stock and spares for front line technical support and assist stock supervisor in documentations.
   
8. Secondary Responsibilities and Duties (20%)
   
9. Assist BME Engineer in coordinating services for medical equipment projects with vendors, contractors and appointed project consultants.
   
10. Perform any other duties as assigned by BME engineers.

3. Job Specification/Requirements

3.1 Qualification: Diploma preferably in Electronics / Biomedical Engineering OR Vocational Training Certificate in Electronics / Electromechanical / Mechatronics Engineering with practical experience of at least 5 years.

3.2 Skills:

3.2.1 Good communication and supervisory skills

3.2.2 Customer service oriented

3.2.3 Positive work attitude and ability to work with all levels of staff

3.2.4 Basic IT skills

As Marketing Executive, you will be responsible for marketing campaigns on the different platforms available in the organization such as but not limited to: corporate website, social media platforms and local & overseas exhibitions.

• Plan and implement marketing initiatives to be inline with and help achieve organization objectives and needs.
• Product writing for organization aquarium/pet products to attract attention of customers and to increase overall sales.
• Maintain and manage the corporate website and social media platforms through updating of contents, providing feedback and attending to enquiry of customers to achieve greater customer satisfaction.(Facebook and YouTube).
• Conceptualize and creating marketing/product contents for print, corporate website, social media, product videos,slides and demonstration for sales presentation, and other marketing media material.
• Organizing and setting up of booth for both local and overseas exhibitions to attract greater customer pool both locally and globally.
• Involves in the company's promotion & products new launch campaign
• In-charge of various content creation for social media platforms

Requirements:

• Min Diploma in Marketing or Business Studies
• 2 years of Marketing experience

Working hours:

Mon to Fri: 8:30am to 5:30pm

Alternate Sat: 8:30am to 12pm

Responsibilities

• Responsible for providing forward planning on materials stock plan
• Responsible for liaising with all extenal vendors on subcontracting job particularly on their PO, DO, shipment arrangment, delivery schedule and quality delivery service to production.
• Responsible for procuring production material based on master planning requirement for manufacturing and also support Production to procure consumable items.

Requirements

• Min Diploma in Engineering, Supply Chain or Business
• Min 2 years of working experience in Production planning, FIFO for material supply and good supplier communication and basic procurement SOP.
• Knowledge and experience using MRP or ERP system for planning and inventory control.

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

About Us

ENGIE is a global energy player, focused on renewables and low-carbon decentralized energy infrastructure. The Group is pillared by 4 key businesses - Renewables, Energy Solutions, Networks, Thermal & Supply, and together with our 170,000 employees, we are committed to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally friendly solutions. It brings together the company, employees, clients and shareholders, and reconciles economic performance with a positive impact on People and our Planet.

Energy is our future, save it.

Responsibilities

• Support all aspects of Health, Safety, Security and Environmental (HSSE) in data gathering, managing, monitoring and analysis for the projects from construction, Commissioning and operation.
• Creative content development, includes designing of proposals HSSE communications. Creation of templates to facilitate the teams in their submission of data and HSSE information.
• Support in the development of HSSE management system procedures, and communications of system updates and procedures.
• Interface with entities HSSE professionals & provide support and improve HSSE performance, data analysis developing lessons learnt communications.
• Plan and organize HSSE related activities or events to promote and educate staff on good safety culture and good work practices.
• Support Develop in house training material/video, organise and maintain records.
• Prepare or review publication materials for clear HSE matters communication with Engie staff and contractor partners workforce.
• Website and Analytics. Maintain corporate HSSE Quality website’s content for the region while ensuring that all contents are accurate and up to date.
• Develop the HSE Communications by working through HSSE teams with research and presentation activities as and when required.
• Analyse industry HSE trends to develop insights and make recommendations on areas for optimization.
• Conduct EHS inspection when necessary.

Requirements

• Degree/Diploma in Engineering/Occupational Safety/Health or equivalent
• At least 2 years relevant working experience, preferably in construction and/or manufacturing industry
• Excellent written and verbal communications skills.
• Creative thinker with good design sense, strong visualization skills and good portfolio in multimedia design.
• Proficient in Adobe Cloud and other multimedia design tools, MS Office, particularly advanced levels in Word and PowerPoint
• Workplace Safety and Health Coordinator qualified Adv Workplace Safety and Health Certificate is an advantage
• Obtained other WSH qualification like Work At height Manager, Confined Space Assessor, WSH Risk Management qualification is an advantage

When you join ENGIE, you will have access to:

• The opportunity to have a meaningful job where you can make a difference
• A career management plan with opportunities to grow in an international environment
• Attractive and competitive package
• Dynamic and inclusive work environment
• Continuously evolve as a professional, coupled with a variety of training opportunities

If you think you have the right profile for this opportunity, submit your application before 19 March 2024.

Job Responsibility:

• Managing the assigned modern trade accounts
• Managing and implementation of our new product's objectives
• Managing our product promotion's proposal submission, negotiation and execution
• Liaising and negotiating with supermarket personnel for product's display space and rental and to improve visual merchadising of our products
• Building and strengthening the relationships with buyers, outlet's personnel and relevant parties to ensure smooth operations
• Work closely with Merchandising & Marketing Team and clients for sales and promotion plan of assigned key account
• To develop a career mapping for the Sales Executive / Merchandiser team
• Prepare sales proposals and quotation to customer needs and demands
• Ad-hoc duties assigned by the company

Job Requirements:

• Candidates with experience/skills/knowledge in the FMCG industry and have handled modern trade under supermarkets
• Relevant experience in Supermarket or handling category/buyer roles will be an advantage
• You are willing to travel to assigned locations within Singapore
• Good interpersonal & communication skills
• Proficient in computer skills, including MS Word, Excel & Power Point

• Handled daily financial operational duties and verified document details against bank statements.
• Prepared expenses meticulously.
• Reconciled statements of AR and AP data entries.
• Managed monthly ageing reports for customer receivables and vendor liabilities.
• Identified discrepancies in financial data and collaborated with relevant team members to implement corrective measures.
• Assisted in preparing cash flow statements for senior management.
• Payment Transfers:
• 
  
• Ensured accurate entry of bills in XERO.
• Conducted reconciliations for payables and receivables.
• Managed ageing accounts with customers and vendors.

Responsibilities:

1. Accounting:

• Process accounts payable and receivable transactions.
• Reconcile bank statements and accounts.
• Prepare monthly, quarterly and annual financial statements.
• Assist with budgeting and forecasting.
• Analyze financial data and identify trends.
• Collaborate with other departments to ensure financial transparency and accuracy.
• Prepare presentations and reports
• Provide support during internal and external audits. Includes but not limit to in preparing audit schedules, gathering required documentation, and addressing auditor inquiries.
• Stay updated on relevant accounting principles, regulations, and industry trends. Seek opportunities for professional development and growth within the accounting field.

2. Administrative:

• Manage claim reports.
• Answer phones and emails efficiently.
• Assist with other administrative tasks as needed.

Qualifications:

• Bachelor's degree in Accounting or Finance preferred.
• Minimum 2 years of experience in a similar role.
• Proficient in accounting software (e.g., QuickBooks, Xero, ERP accounting system).
• Strong understanding of generally accepted accounting principles (GAAP) or international financial reporting standards (IFRS).
• Excellent analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and fast-paced environment.
• Professional development opportunities.
• Positive and collaborative work culture.

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

• Developing content and conceptualizing campaigns focused on increasing brand awareness and customer engagement across channels
• Design and create for various campaigns and collateral across channels
• Maintaining a consistent approach and high level of creativity across all assets
• Research, analyse, and present new and fresh ways to approach and execute social content
• Keeping up to date with changes and advances in social media and advising on new channels and approaches to adopt
• Assist in ensuring that all assets are delivered as promised
• Assist in photoshoots when necessary
• Support in the creation of artwork and content (photos and videos) for our social channels

• At least 1 year of work experience in a marketing position with a track record, preferably for digital/e-business brand.
• Preferred experience in creative design work for online channels
• Basic knowledge of photography, videography, and image and video editing
• Adept in Canva, Adobe Photoshop, Illustrator, and Lightroom will be a plus
• Strong multi-tasking skills
• Quick thinking and problem-solving attitude in tackling obstacles that may compromise workflow, capacity, and/or quality