Job responsibilities: Sales and Marketing Executive-

1.Visit shop (retail and wholesale ) in Singapore as well as overseas (if)

2. Organize and distribute staff schedules. Help retail sales staff achieve sales targets.

3. Monitor local competitors

4. Receive and check products (Meat/Fish) during delivery to ensure that they are in accordance with purchasing guidelines.

5. Monitor the quality and freshness of products, and ensure proper receiving processes.

6. Store products in designated freezers, or other storage areas, as per protocol.

7. Ensure proper rotation of products to ensure constant freshness.

8. Maintain store's cleanliness and health and safety measures

9. Handle customer questions, complaints, and issues.

10. Conduct monthly stock check of all inventories

11. Perform any other duties as assigned by Manager.

Eligibility

1. Bachelor Degree minimum prefer in sales and marketing field

2. Minimum 10 years’ experience in sales and marketing (fish and meet) wholesale and retail market.

3. Must be ready to go after working hour if required by customer demand

4. Ready to work on Sunday, Saturday or public holiday for ensuring customer compliance

5. Good communication skill (prefer Bangladeshi and Indian customer)

6. Ready for loading and unloading during delivery

We are seeking a talented procurement executive. You will be responsible for managing procurement activities for design and build projects including sourcing, purchasing, negotiating contracts, managing vendor relationships, and ensuring timely and cost effectiveness in procurement process. you will work closely with studio and contract team in delivering the procurement task. You would report to Senior Procurement Manager based in Singapore.

In brief

• Performs procurement tasks according to company’s policies and procurement strategies.
• Source potential vendors and evaluate their capabilities.
• Develop and maintain vendor network in the region in order to offer continuous expertise in terms for current rates and market trends.
• Work closely with internal stakeholders to align procurement activities with project delivery and cost requirements.
• Assist in preparing bid documentation and support in bidding process including evaluating bids, negotiation of contract and obtaining cost saving according to contract requirements and budget.
• Assist in requesting, following up and reviewing quotation, technical proposal, and samples with the internal stakeholder for project execution.
• Participate in continuously improving procurement processes, systems, and practices to enhance efficiency, transparency, and accountability.
• Identify potential risks in the procurement process and communicate with internal stakeholders to mitigate the risk.
• Develop and establish good communication and relationship with internal stakeholders.
• Conduct and analyse vendor performance feedback and review.
• Manage and perform procurement tasks in E-Platform Management System.
• Organise and arrange vendor good and services sharing session.
• Perform other ad-hoc duties as assigned by immediate superior.

Requirement:

• You have bachelor’s degree / Diploma with at least 3 years of sourcing experience in procurement/contracting/quantity surveying.
• You have experiences in Construction and Interior Fit-Out related industry and able to read drawings.
• You are proficient in Microsoft Excel, Words, PowerPoint and Google Suite.
• You are organised, meticulous, diligent, agility, and resilient.
• You will be able to work independently and in a team.

About us:

To find out more visit www.spacematrix.com

Position Start Date: 1st January 2025

Key Responsibilities:

1. Administrative Support:

• GeneralAdministration: Assist CCA (Co-Curricular Activities) teachers with registrations, coordination, bookings, and data entry related to competitions and school events.
• Vendor and Event Management: Liaise with vendors, manage PRFs (Purchase Requisition Forms), and handle logistics for major events like camps and sabbaticals.
• Student Management: Follow up with students on registrations for various programs and assist in managing external CCA programs.

2. JCAS/CAS Administrative Support:

• Assist with PRF management, event coordination, and logistics for JCAS (Junior Co-Curricular Activities), CAS (Creativity, Activity, Service), and related events.
• Help with purchasing, maintenance, and event organization for initiatives like HCIS Gives Back and Global Diversity Day.

3. Student Leadership and House Support:

• Assist councils with PRF, event logistics, and booking arrangements.
• Support House masters with event management, including Innofest, and handle inventory checks.

Key Traits and Skills:

• Organizational Skills: Demonstrated ability to efficiently manage multiple tasks and coordinate with various stakeholders.
• Attention to Detail: Ensures accuracy in data entry, bookings, and financial documentation.
• Communication Skills: Effective in liaising with teachers, students, parents, and vendors to ensure smooth operations.
• Problem-Solving Abilities: Able to address issues promptly, especially in emergency or last-minute situations.
• Adaptability: Flexible and capable of covering for teachers and adjusting to varying responsibilities as needed.
• Bookkeeping Skills: Proficient in managing and processing financial forms, while maintaining accurate records.
• Multitasking: Capable of handling various tasks simultaneously in a fast-paced environment.
• Previous Experience: Experience in school administration work will be an advantage, contributing to a deeper understanding of operational needs.
• Strong Administrative Skills: Skilled in administrative work, ensuring all tasks are completed efficiently and effectively.

Minimum Qualifications and Experience:

• Minimum of a Diploma in Administration, Business, Education, or a related field.
• Proficiency in Microsoft Excel, Google Forms, and Google Sheets for administrative tasks.
• Ability to manage data entry, bookings, and event coordination using digital tools.
• Minimum of 3 years’ experience working in school administration, handling general administrative duties such as supporting CCA (Co-Curricular Activities) teachers with registrations, competition coordination, vendor management, and logistics for school events.
• Experience with managing student records and liaising with students and parents for registrations in various programs.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness center. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.

About the role:

Accounts Executive, Payroll

Reporting to the Accountant, we are looking for a meticulous and detail-oriented Accounts Executive, Payroll to manage the hotel’s payroll system, ensuring the timely and accurate processing of wages in compliance with applicable tax laws and Four Seasons Hotel Singapore policies. This role requires knowledge of any Payroll software, strong technical expertise in payroll processes and accounting principles.

What you will do:

• Accurately input and process payroll data for the preparation of cheques.
• Review employee status changes and ensure correct data entry into the payroll system.
• Reconcile discrepancies in pay cheques with Department Heads or individual employees.
• Assist with the reconciliation of Banquet and F&B outlet tips and service charges.
• Conduct annual payroll audits for each department and resolve any discrepancies.
• Maintain and file all bi-weekly payroll documentation.
• Support month-end processes, including payroll journals and accruals.
• Ensure payroll taxes are accurately collected, remitted, and filed in a timely manner.
• Ensure labour law compliance regarding overtime, job classifications, and service charges.
• Prepare labour and productivity reports for discussion with Department Heads and the Assistant Director of Finance.
• Assist with special audits such as Workers' Compensation and Labour Compliance.

What you bring:

• Diploma in Accountancy or its equivalent.
• 1-2 years of experience in payroll or accounting, ideally within the hospitality industry.
• Proficiency in payroll systems, with experience in TIMES Payroll being an advantage.
• Strong understanding of generally accepted accounting principles (GAAP) and payroll-related financial reporting. Knowledge of relevant labour laws and regulations regarding payroll, payroll taxes and employee compensation.
• Excellent working knowledge of Microsoft Office Suite, particularly Excel.
• Ability to process large volumes of data with a high degree of accuracy.
• High level of professional integrity and ethical standards.
• Excellent written and verbal communication skills, with the ability to prepare reports and communicate effectively with various stakeholders.
• Strong interpersonal skills and the ability to maintain harmonious relationships with colleagues and supervisors.
• Confidentiality and discretion in handling sensitive payroll information.
• Ability to work in an organised, safe, and efficient manner under pressure.
• Proactive in problem-solving and continuously seeking to improve processes and outcomes.

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires the incumbent to work from Mondays to Fridays, 8.30 am to 6.00 pm.

Job Title: Senior Project Executive / Project Executive(M&E) (ID7145)

Location: Aljunied
Working Hours: Mon to Fri 9am-6pm

Salary: $2800-$3500

Benefits: AL

Job Description

· Assist the Project Head in overseeing M&E projects, ensuring effective management and execution.

· Collaborate with contractors to facilitate smooth project execution and ensure adherence to project specifications.

· Manage and supervise addition and alteration (A&A) works, including planning and site management.

· Oversee mechanical and electrical (M&E) services, including installation and system functionality.

· Apply knowledge and experience in ACMV, electrical systems, fire protection systems, and plumbing and sanitary services.

· Monitor site activities to ensure compliance with project specifications, safety standards, and regulations.

· Assist in the review and verification of as-built drawings and other project documentation.

Requirement:

· Degree or diploma in Electrical Engineering or a related field.

· Relevant experience in A&A works, M&E services, and site supervision.

· Strong understanding of ACMV, electrical systems, fire protection systems, and plumbing and sanitary services.

Role Summary

As a Demand Planning Executive, you will play a vital role in and Planners forecast demand and manage inventory levels‌ to maintain a smooth flow of products to recipients. Role involves balancing inventory costs with meeting management goals by analysing data‌ and adapting to changing conditions.

Job Responsibilities

• Plan and execute procurement of products from suppliers
• Plan replenishment by maintaining the accuracy of plans to reflect feasible replenish plans
• Maintaining optimal inventory levels while minimising excess
• Manage product life cycle aspects, including new products, end-of-life, and phase-in/phase-out
• Conduct root cause analysis for supply chain issues/variances, out of stock situation and perform define corrective action plans to avoid reoccurrence
• Implement and maintain Inventory for all SKUs by regular review and optimisation of inventory parameters
• Maintain strong working relationships and communications with suppliers to confirm and monitor open purchase orders for all orders to ensure on-time deliveries
• Inventory Management: Support reporting, inventory parameters, reduction and Product Life Cycle management
• Can cope with multiple tasks under limited time resource
• Perform other assignments as required
• Executive and coordination of improvement projects
• Backup for the other team members as needed

Job Requirements

• At least 5 – 8 years of experience in Demand Planning Role.
• Excellent knowledge in different functional areas of shipping such as HS code, Import/Export procedure, Customs clearance, Incoterms, L/C etc.
• Proficiency with Planning Software and Microsoft Office applications (Outlook, Excel. Power Point, Word) with advanced knowledge of Excel
• Strong leadership, communication, and interpersonal skills.
• Ability to operate and prioritize in a fast paced and dynamic environment.

Highlights

Role Description

• Responsible for all learning & development activities and analytics.
• Conduct learning needs analysis.
• Establish learning plans.
• Crafting and implementing competencies, learning and development roadmaps.
• Develop training curriculums.
• Deliver and facilitating trainings.
• Assess impact of learnings.
• Administer On-the-Job trainings.
• Manage the learning management system to build people capabilities.
• Organise staff orientation programme.
• Administrate course enrolment & evaluation, training records, training bonds, grants administration, pre & post course review etc.
• Participate and assist with other HR related projects.

Role Requirement

• Diploma or Degree in any discipline.
• Minimum 3 years’ of experience in facilitating trainings.
• Proficient with Wizlearn Learning Management System.
• Possess ACTA or ATCL or ACLP certification.
• Experience in OJT implementation.
• Strong in data analytics, communication and presentation skill.
• Proficient with MS office.
• High initiative, independent and ability to thrive in a fast-paced and dynamic environment.

Job Title: Marketing Executive (IT) (ID8326)
Location: Kaki Bukit, Singapore
Working Hour：Monday to Friday 9am - 6:30pm
Salary: $2800 - $3500

Job Description:
-Collate the sales forecast from Account Managers during weekly Sales Meeting
-Develop advertising, promotional, sales support materials and sourcing for Customers' festive gifts
-Assist with sales enquiries and disseminate to the assigned Account Manager.
-Analyse sales to understand and improve performance
-Prepare reports on sales statistics and presentation to Vendors
-Co-ordinate with Vendors for sponsorship and ensure Events execution is delivered and all KPIs are met
-Optimise and develop the company website and update contents to maintain company social media presence and liaise with Digital Marketing on monthly SEO traffic and engagement reports
-Drive lead generation and respond to potential leads
-Manage Marketing co-op fund claims as well as administering Vendors' products rebates
-Ensure Products' Reseller Partnership renewals are managed
-Other ad-hoc assigned task

Requirement:
-Diploma in business or marketing
-Minimum ‘O’ Level with 2 years working experiences preferably in Information Technology or IT System Integrator industry
-Excellent written and spoken communication skills
-Analytical mind and numeracy skills
-Strong interpersonal skills
-Passionate and enthusiastic about social media
-Highly motivated and self-driven
-Ability to collaborate and work as part of a team

Benefits:
-Work-Life balance
-Flexible working arrangement
-Training will be provided
-Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

ABOUT THE COMPANY

NewPower Worldwide is the fastest growing global independent distributor of electronics components, committed to delivering high-quality solutions to our customers worldwide. We are currently seeking an Accounts Executive to join our dynamic team and contribute to our continued success in the industry.

JOB OVERVIEW

We are seeking a detail-oriented and motivated Accounts Executive with at least 2 years of relevant experience in accounting, ideally with experience managing bookkeeping for the APAC region. This role will assist in managing the company’s bookkeeping duties, ensuring accuracy in financial records, and supporting the overall financial operations.

JOB ROLES & RESPONSIBILITIES

• Assist in managing and maintaining accurate financial records for the APAC region, including data entry, processing invoices, and reconciling accounts.
• Support the handling of accounts payable and receivable processes, ensuring timely payments and following up on outstanding invoices specific to the APAC region.
• Assist in preparing monthly, quarterly, and annual financial reports with a focus on APAC regional data, as required.
• Conduct regular bank and ledger reconciliations to ensure accuracy and compliance with regional accounting standards.
• Monitor and record company expenses within the APAC region, ensuring they adhere to internal policies and regional regulations.
• Provide documentation and support during internal and external audits, particularly those related to APAC operations.
• Assist in ensuring compliance with local accounting standards, regulations, and company policies across the APAC region.
• Assist the Senior Accounts Executive in various ad-hoc financial tasks and projects as needed, with a focus on the APAC region.

JOB REQUIREMENT(S)

• Minimum a Degree/Professional Certificate (ACCA) in Accounting, Finance or equivalent.
• Minimum 2 years of relevant experience in accounting or bookkeeping, with a preference for experience managing bookkeeping for the APAC region.
• Basic understanding of GST, VAT, and other tax-related matters will be advantageous.
• Experience with Xero accounting software is preferred but not required.
• Proficiency in Microsoft Office Suite, particularly Excel, is essential.
• Strong organizational skills with a keen eye for detail and accuracy.
• Good written and verbal communication skills.
• Ability to identify issues and propose effective solutions.
• Ability to work in a fast-paced environment and under pressure
• Able to multitask, prioritize and manage time efficiently
• Ability to work independently and as a team

Join our team and be part of our success in delivering high-quality electronics components and key parts to our valued customers.

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

Culina is a leading purveyor of specialist Epicurean foods and wines, a choice distributor to hotels, restaurants and cafes in Singapore. Culina runs a Bistro and Gourmet boutique, an Organic retail store - SuperNature in Dempsey as well as a chain of butcheries in major supermarkets island-wide.

Key Responsibilities:

· Greet customers in a courteous manner to ensure they have positive customer experience

· Gain product knowledge so as to promote sales and able to assist customers

· Operating the POS cash register, handle various types of payments and packing for customer purchases

· Maintain the inventory of the Retail section by ensuring stocks are never depleted, orders are on time, deliveries are thoroughly checked and report stock damages and discrepancies to Manager in charge immediately

· Stacking, display, replenish products on shelves, monitor the expiry dates and shelf lives of products

· Maintain neat and systematic storing of products and perform daily housekeeping

· Practice good hygiene standards in housekeeping and comply with workplace safety requirements

· Able to multi-task and work in a fast-paced environment to carry out any other duties when required by superior.

Requirements:

· Singaporean with at least a GCE 'O' level certificate or Nitec in Retail Services

· Good communication with a positive mindset

· Ability to read and understand product labels

· Able to work on rotating shifts, weekends and public holidays

· Team player with a desire to learn

· 1-2 years of relevant working experience in retail sales or having experience in hospitality or customer service industry

Job Highlights:

· Progressive Leave Scheme

· Fast-Paced, Passionate and Energetic Work Culture

· Group Medical & Hospitalization Insurance

· Flexi Wellness Plan

· Staff Card Discount Program

Join Our Growing Team!

The SKYLINK Group is a premier all-in-one mobility solution provider for retail, vehicle leasing, insurance, credit finance, workshop servicing, and engineering works for all commercial and passenger vehicles. Since 2017, SKYLINK Group has been rapidly expanding its offerings and fleet. We have served over 5,000 corporate customers including major industry leaders in logistics, distribution, marine, construction, sanitation, and government services. With a commitment to fleet modernization, we have expanded our offerings to EV and Hybrid vehicles, and continuously aspire to provide greater value to our customers.

Be a part of the SKYLINK family and kick-start your career growth and progression in the mobility space today.

The Job

• Review and Process Loan Applications under Hire Purchase, Credit Loans and other loan products which involves meticulously reviewing loan applications, verifying information provided by applicants, and assessing their creditworthiness.
• You'll be responsible for preparing all necessary loan documentation accurately and in compliance with regulatory requirements under hire purchase act and company policies.
• Compliance with legal and regulatory requirements is paramount in the financial industry. You'll need to stay updated on relevant regulations and ensure all loan documentation meets these standards.
• In charge of document filling and data entry to ensure record accuracy in the Enterprise Resources Planner (ERP) and Customer Relationship Management (CRM) systems.
• Require to contact customers, vendors, suppliers and partners for issues pertaining to discrepancies, short fall or overdue payment, collection arrangements by using collecting techniques email, letter, phone call and WhatsApp.
• Responsible for minimizing defaults and bad debts cases for ongoing instalment plan.
• Monitor aging reports to update management in the status of difficult cases for liability or settlement issues.
• Engage close interactions, coordinating with inter-department and external customers to ensure smooth day to day operations.

Job Requirements

• Minimum qualification Diploma with 2 years experience in Hire Purchase in vehicle, Credit Loan or other loan products
• Strong in English, able to write, type and speak fluently
• Similar experience in the automotive industry and credit/loan experience is an advantage
• Fast in response and able to work in a fast-paced environment
• A flexible, resilient mindset and can do attitude
• Good interpersonal and communication skills

JOB RESPONSIBILITIES:

• Ensure excellent service standards, respond efficiently to customers’ needs and maintain a high level of customer satisfaction.

• Handle and resolve our patient’s enquiries and/or feedback in a professional and tactful manner, including answering of phone calls.

• Main tasks include receiving patients at Reception counter/lounge, assist with Patient Registration, Billing/Payment and other administrative front-desk tasks.

• Assist with ad-hoc tasks assigned by the Management.

REQUIREMENTS:

• Preferably with 2 years of relevant experience in healthcare or similar capacity.

• Possess strong communication skills, patient and genuinely excited to help customers.

• Able to multi-task, problem-solve and manage time efficiently.

JOB DETAILS:

• 5 working days with 2 off days!

• 40 working hours per week. JOB BENEFITS:

• Exciting career progression!

• Long service cash awards. Up to $2,000!

• Medical & Dental benefits.

• 14 days Annual Leave (Can increase up to 18 days)

• Additional leaves (Birthday, Marriage etc.)

• Performance bonus.

We are looking for dynamic and creative individuals to join us as Marketing Specialist:

Job Description:

• Assist in the development and execution of marketing campaigns.
• Create and manage marketing materials, such as brochures, flyers, social media posts, and email newsletters.
• Support digital marketing efforts, including SEO, SEM, and social media.
• Assist in the planning and execution of events, including trade shows, conferences, and workshops.
• Coordinate with internal and external stakeholders such as vendors, partners, and customers.
• Manage event logistics and on-site support.
• Assist with post-event evaluation and reporting.

Requirements:

• Degree in Marketing or related field.
• Preferably 1-3 years of relevant work
• Experience in the defence and security industry is ideal.
• Some engineering background will be advantageous.
• Preferably willing to travel overseas for events.
• Excellent organizational and time management skills.
• Creative and detail-oriented.
• Strong communication and interpersonal skills.

Interest applicant can click on 'Apply' or send updated resume to [email protected]

Job Description

• Timely follow up/coordinate/communicate shipment information with internal and external stakeholders (eg. shipping lines, shipping agents, freight forwarders, suppliers etc)
• Work and Monitor Permit Declaration activity with permit declaration vendor for all current and new products
• Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met
• Engage and initiate discussion with country and regional procurement on rates and space including source for the best freight quotation in terms of service and costs
• Follow cargo/shipment irregularity handling procedures, communicate all cargo related incidents (short shipment, damages, misrouted, missed vessel) and insurance claims.
• Verify commercial/payment invoices and raise disputes for incorrect invoices
• Maintain accountability and accuracy for updating and meeting deadlines for weekly & monthly reports
• Prepare packing list warehouse on incoming good inspection
• Validate and tally overseas Purchase Orders
• To follow up with warehouse for all incoming goods receiving, packing list and discrepancies
• Prepare monthly report on shipment activities
• Assist Manager to manage freight forwarders’ performance and cost saving measurement
• Executive and coordination of improvement projects
• Backup for the other team members as needed
• Perform other assignments as required

Job Requirements

• Min. Diploma in Logistics, Supply Chain Management, Business Administration, Shipping or related field.
• At least 3 – 5 years of experience in Shipping Logistics Operations.
• Excellent knowledge in different functional areas of shipping such as HS code, Import/Export procedure, Customs clearance, Incoterms, L/C etc.
• Excellant in communication and interpersonal skills.
• Proficient in Microsoft Office applications such as Excel, Powerpoint, Words, etc.
• Result-oriented, organised, meticulous with problem solving skills.
• Ability to operate and prioritize in a fast paced and dynamic environment.
• Team player and is able to work well with employees at all levels

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.
We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.
Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.
For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

This position is part of the Student Services (SS) department within Office of Academic Services (AS) serving as the first point of contact for students and alumni and enhancing the overall student services of the University. SS manages the SS hotline, counter, written correspondences,and administration of Electronic Course Evaluation (eCE) surveys to foster a student centric service environment.
The candidate will support SS day-to-day operations, manage the SS Quality and Training related initiatives, assist with survey administration, and contribute towards the overall enhancement of SS service ecosystem.

What You Will Be Doing

Operations (30%)

• Monitor and supervise day-to-day student services operations, manage students’ enquiries, requests, and feedback across all touch pointsthat are received through channels such as phone, email, and walk-in.
• Manage a team of 2-3 officers and/or senior officers, providing guidance to team members on handling student feedback, especially forchallenging and complex situations.
• Identify issues/opportunities for improvement, highlight follow-up and participate in deployment of process improvements or enhancements.
• Collaborate with internal stakeholders (schools and other admin departments) to assess/investigate complex cases, appeals or exceptional requests from students and provide a satisfactory resolution within a stipulated/reasonable timeline.

Quality Assurance & Training (30%)

• Performs quality transactional monitoring.
• Compile and track performance at team and individual level.
• Support and maintain SS knowledge base (KB), FAQs and templates.
• Ensure all quality assurance tools, processes and procedures are properly documented.
• Administer monthly product quizzes to ensure a consistent level of product knowledge and understanding across the team and reduceincomplete/inaccurate information shared to students.
• Oversees training programs for existing staff, new hires, and temps.
• Monitor and review training programs and manuals to ensure that they are effective and up-to-date and makes updates as necessary.

Electronic Course Evaluation (eCE) Survey Administration (30%)

• Support the Manager and work with IT department to implement and ensure a smooth transition to a new course evaluation platform.
• Create, publish, and monitor course evaluation projects (questionnaires) from students.
• Build, manage, and automatically distribute course evaluation reports to stakeholders.
• Perform administrator duties to maintain the new platform and manage the access rights of various users onboard the eCE platform.
• Any other ad-hoc matters related to course evaluations administration.

Strategic (10%)

• Support projects, system enhancements and process implementation for systems/applications used by SS department.

Job Requirements

• At least 2 years of supervisory experience in customer service, preferably in a contact centre environment.
• Professional Qualifications in Contact Centre, Quality Assurance and Training (e.g., COPC, ACTA, etc.) will be an added advantage.
• Possess a good bachelor’s degree (preferably); but can be compensated with extensive experience in related field.
• Good written and communication skills, with the ability to influence and motivate colleagues on their improvement areas.
• Strong customer service mindset with good communication and problem-solving skills.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” and “willing to learn” attitude

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!
Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

Job Description

The Student Services (SS) Department would like to invite individuals who has a passion for Customer Service to apply for this role. The shortlisted candidate will be supporting the department in delivering efficient and effective services to our students via 3 contact channels (i.e. phone calls, emails and walk-ins).

• Handle and ensure student enquiries and feedback received via phone calls, emails and walk-ins at the Student Services counter are attended to and resolved within the Service Level Agreement.
• Work with various departments and schools to provide guidance and advice on programmes to students, and to assist on students’ requests.
• Maintain the Student Portal and ensuring information are up to date.
• Provide administrative support (i.e., stationeries requisition, department roster, prepare statistics and report, etc), and facilitate events and activities support.
• Assist with University-wide activities support.

Job Requirements

• Degree in any discipline (Diploma holders with relevant customer service experience will also be considered)
• Preferably bilingual in English and Mandarin as the incumbent is required to respond to queries in Mandarin for our Chinese programmes.
• At least 1 year working experience.
• Call centre experience will be an advantage.
• Mature, meticulous and possesses a high level of discretion and integrity.
• Good communication and interpersonal skills.
• Able to commit in overtime work (up to 9.30pm) when required and during Peak periods of the University calendar.

Executive Chef Responsibilities:

• Ensuring promptness, freshness, and quality of dishes.
• Coordinating cooks' tasks.
• Implementing hygiene policies and examining equipment for cleanliness.
• Designing new recipes, planning menus, and selecting plate presentations.
• Reviewing staffing levels to meet service, operational, and financial objectives.
• Hiring and training kitchen staff, such as cooks, food preparation workers, and dishwashers.
• Performing administrative tasks, taking stock of food and equipment supplies, and doing purchase orders.
• Setting and monitoring performance standards for staff.
• Obtaining feedback on food and service quality, and handling customer problems and complaints.

Job Descriptions:

- General Administrative Work, e.g., Data Entry, Filing, Record Keeping

- Submission of Documents, Drawings, Letters and Transmittal prepared by Executive Staffs

- Supporting Authority Submission by Executive Staffs

- Regular Updating of Record and Summary to Company Managers

- Maintain Proper Organization of Filing System, Storage of Documentation, and Information

- Handling General Enquiries via Email or Phone

- Other supportive ad-hoc office requirement

Requirements:

- Candidate must possess at least a GCE “O” / “A” levels or Polytechnic Diploma in any field

- No work experience required

- Required Skill(s): Microsoft Office

- Preferably entry level specialized in Clerical / Administrative Support or equivalent

- Good Command of English, Ownership of Tasks

- Friendly and Pleasant Personality

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

Job Responsibilities

· Oversee the entire process of staff training programs, including coordination with internal stakeholders and training vendors, managing course registration and confirmation, conducting post-training evaluations, maintaining training records, and ensuring certification.

· Source for training vendors to register employees for training.

· Coordinate the planning and scheduling for L&D courses, including liaising with trainers, and managing participant lists.

· Evaluate effectiveness of training programs through feedback from employees.

· Coordinate the creation and distribution of name cards for all employees, including bosses and staff across all regions except the Philippines (PH) and Saudi Arabia (KSA) at this time.

· Manage and process claims for employees, ensuring accuracy and compliance with company policies.

· Plan, organize, and execute internal events and activities, including monthly birthday celebrations and festive celebrations, ie. CNY & Christmas.

· Assist in the initial screening of candidates, including reviewing resumes, conducting preliminary interviews, and coordinating with hiring managers.

· Maintain and update leave records for a designated group of employees, ensuring accuracy and timeliness.

· Oversee and maintain pantry inventory.

· Perform any other ad-hoc and administrative duties as assigned.

Job Requirements

· Minimum "O" Level / "A" Level / ITE / Diploma or equivalent.

· At least 1 year of related working experience.

· Entry level is welcome to apply.

· Proficient in Microsoft Office applications.

· Good communication and interpersonal skills.

· A good team player with positive work attitude, strong initiative and resilience

· Able to work independently with minimal supervision.

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure