Responsibility

• Requisition fulfilment for raw materials & tools from local/overseas suppliers
• Manage supplier relationships, resolving discrepancies, or quality issues on purchases
• Proficient in English & Mandarin
• Generating purchase orders, oversee delivery schedules and proper filing of documents
• Work together with warehouse supervisor to monitor stock level
• Coordinate inbound and outbound shipments & deliveries (including permits)
• Designing, updating and implementation of new/existing purchasing policies
• Perform ad-hoc duties related to the Purchasing function

Requirements

• Able to communicate effectively with English & Chinese speaking clients preferrably
• Honest and Friendly
• Able to work under pressure and tight deadline
• Hardworking and reliable, adaptable and flexible
• Diploma in Logistics, Procurment or equivalent
• Atleast 1-2 years experience or equivalent
• IT Savvy, Proficeint in Microsoft Excel and Word

Working Schedule

• Monday to Friday - 9 am to 6 pm
• Saturday - 9 am to 1 pm

Benefits

• Variable Bonus (AWS)
• Staff Purchase Discount
• Maternity & Paternity Leave

RESPONSIBILITIES:

Corporate Strategy

· Assist with monitoring the development of CPAS strategic plan.

· Assist with tracking the achievement of the organization and department goals.

· Research and track the sector’s developments and CPAS competitive advantage.

· Preparing the update of strategic plan development and progress.

Planning

· Responsible for overseeing the compliance of HR and LDC risk management plans.

· Responsible for reviewing and implementing HR and LDC continuity planning management.

· Assist with annual department strategies, goals, and work plans.

· Assist with annual department budgeting.

Organisation Development

· Assist with organization development reviews and projects

· Assist with transformation and change management initiatives and/or projects.

· Assist with culture and structure change initiatives.

· Assist with organization health and effectiveness assessment and surveys.

Industrial Relations

· Assist with collective agreement and union-related matters.

· Prepare communications materials to engage the union.

· Assist in initiating an investigation on complaints relating to unfair practices to update the union, if any.

Employer and HR Awards

· Research and identify the channels suitable for employer and HR awards in Singapore

· Review the criteria for HR Awards

· Review the criteria for Employer Awards

· Identify the gaps and action plans needed to participate in these awards.

· Responsible for submitting awards applications when CPAS is ready.

· Responsible for communication plans and preparing supporting documentation for the awards application.

Policy, Handbook, Organisation Chart, and Annual Declaration Administration

· Responsible for reviewing and updating HR policies and employee handbook with the latest changes.

· Responsible for updating changes to the organization chart.

· Update the revised HR policies, employee handbook, and organisation chart in the shared drive and HR Hub.

· Communicate with Admin to upload updated policies in Admin Hub.

· Communicate the revised HR policies and employee handbook with staff.

· Responsible for triggering annual Staff declaration on conflict of interest (COI) for completion.

· Monitor and ensure all COIs are completed and returned for filing.

HR / LDC Department Administration

· Manage employee uniform and name tag inventory.

· Responsible for department stationery, meeting room booking, and housekeeping matters.

· Responsible for raising the department’s purchase requisition.

· Responsible for processing the department’s invoices.

· Responsible for department asset tagging and recording.

· Responsible for managing pfiles and their annual archiving.

· You are the department contact liaison person.

· Responsible for CPAS and the Department’s emergency and evacuation plan and exercise.

· Provide support to all HR/LDC department administrative matters.

Department Human Resource Partnering

· Attend promptly to Department and Staff queries as the HR Department Partner for HQ departments.

· Provide advisories to Department HOD in all human resource matters.

· Conduct exit interviews and clearance for Staff of your partnering department.

· Issue letters of Certification and other forms of letters for your partnering department.

Human Resource Project & Others

· Responsible for projects in your primary areas of responsibility.

· Participate in projects assigned to you for development and improvements.

· Assist the Head of Department in Talent Management and Succession Planning and Management Associates Programme.

· Responsible for all ad-hoc duties as and when assigned by the Head of Department.

Requirements:

· Degree in Human Resource Management and/or Business Administration with a post-graduate qualification in Human Resource discipline.

· Have more than 7 years of relevant working experience in the related field of this position specifically with corporate strategy, risk management, and business continuity planning.

· Possess a positive mindset and able to overcome difficulties to achieve desired results.

· Resilient, able to manage multiple priorities simultaneously and meet tight deadlines.

· Constantly maintain objective and highly confidential matters while interacting with stakeholders and Staff

· Strong communication and interpersonal skills, tactfulness, and effectiveness in working with multiple stakeholders.

· Service-orientated, client-focused, and a strong team member.

· Committed to high standards and adopts a professional and conscientious approach.

· Good spoken/written English and Mandarin.

· Highly proficient in MS Office applications such as Words, Excel, and PowerPoint.

· Some prior working experience in a Social Service Agency or related industry is preferred.

What the role is:

Contract period: May 2024 to Nov 2024

What you will be working on:

• Supports Continuous Education Training (CET) finance operations, including administration and handling of enquiries, collection, billings, and debtor management.
• Supports Students’ Union and Clubs (SU&Clubs) finance operations, which includes maintaining financial records, handling of month-end closing and year-end closing activities, reconciliations, and preparation of adjusting entries and financial statements.
• Process accounts payable and accounts receivable transactions, ensuring timely and accurate payments and collections for SU&Clubs.
• Liaises and works closely with stakeholders on CET finance operations, both internal and external.
• Supports CET and SU&Clubs audit matters.
• Liaises and works closely with system support on CET Training Management System issues.
• Ensures compliance to policies and procedures for CET finance operations.
• Manage and execute other administrative tasks, duties or ad-hoc projects as assigned.

What we are looking for:

• Tertiary education in Accounting.
• At least 5 years of experience in the accounting field.
• Able to communicate effectively and possesses good command of English, both written and spoken.
• Resourceful and meticulous.
• Possesses good time management, demonstrates a sense of urgency and ability to meet deadlines.
• Independent and strong team player. Proactive and works effectively under pressure.
• Proficient in Microsoft Office including Word and Excel.

Interested candidates may submit their application via the Workday platform (hyperlink below): https://www.careers.hrp.gov.sg/sap/bc/ui5_ui5/sap/ZGERCFA004/index.html#/JobDescription/14484113/71b39788-bb4c-1eee-b9b1-c74e3f7900de

• Prepare work schedule.
• Prepare P/O or W/O for suppliers and tradesmen.
• Liaise with clients, suppliers and tradesmen for delivery and commencement of work.
• Monitor site progress and inform sales personnel and clients accordingly.
• Ensure quality of work is done according to design provided by sales personnel.
• To co-ordinate touch-up or rectification works, if any.
• To ensure project is completed on time according to work schedule.
• Ensure proper housekeeping on site.

• Position: HR Executive or Assistant-SIMPLE DUTIES
• Location: Bukit Merah - 4 bus stops from Redhill MRT
• Working hours: 5 days, Monday to Friday (9.00am to 6.00pm
• Salary (commensurate on experience): Up to $3700+ AWS + 14 days AL
• Duration: Permanent
• Industry: Nursing home

Responsibilities

• Responsible for payroll administration covering the full spectrum of payroll for staff (with help of a part time staff).
• Ensure compliance to statutory requirements, government legislation and group policies and standards.
• · Manage all statutory submissions, payments and processing of government claims e.g. annual tax filings, IR21, IR8A, NS Reservist claims, CDCA claims etc.

Requirements

• Min. Diploma and above
• Attentive to details, organized and with excellent numerical skills
• Must be able to handle 250 pax of payroll (3 entities)
• Experience in Times Software Payroll.
• Able to multi task and prioritize work
• Experience in handling foreign worker matter (eg. wp renewal, cancellation)
• With working experience in healthcare sector

Email to [email protected]

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***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

About our company

Senses International believe in unleashing the potential of employees by providing them with a dynamic and stimulating work environment where creativity and expertise intersect to create unparallel fragrances. Senses International have a team of passionate individuals who are dedicated to making a difference in the fragrance industry. As an employee at Senses International, you will be part of a vibrant and diverse team that values collaboration and innovation. The company encourage employees to explore their creativity and push the boundaries of what is possible in the fragrance industry.

The company also foster a culture of continuous improvement and encourage the employees to take ownership of their career. Join Senses International and unleash your potential in the fragrance industry. With company’s unique blend of creativity and expertise, the sky’s the limit for your career growth and development.

Job Position: Procurement Executive / Senior Procurement Executive

The primary role includes supporting the OPS team on scheduled deliveries of required supply chain. In additional, you act as the first point of contact for all preferred / approved suppliers and will be responsible for on-time delivery, processing orders, ensuring sufficient supply, handling complaints on shipment and delivery of orders under transportation budget. In this exciting role you will report directly to Procurement Director.

Key responsibilities

· Managing procurement budgets, strategies and payment process

· Assisting in forecast to predict future demand for goods, services and purchase requisitions.

Prepare and lead fact-based negotiations, supplier selection and contracting process

· Lead contract implementation and resolve issues in close alignment with Department Managers

· Develop and manage relationship with preferred / approved suppliers and track / develop their

performance (Initiate and conduct supplier performance evaluations)

· Execute / support projects / initiatives for his / her responsibility area in close cooperation with

Department Managers

· Executing competitive bids, spot buying or coordinate specification-sourcing process towards

category management

· Manage contracts and proactively initiate renewals or new tenders for existing contracts

· Change and follow-up on Purchase Orders based on requirements

· Perform simplified sourcing activities within the threshold limit

· Manage AP workflow when it comes to prices discrepancies

· Generate Purchase Order via ERP/SAP proactively

· Any ad-hoc task when it is required from us

· Handle quality non conformities

· Oversee the organization of internal processes: taking care of the documentation of processes and

documents, and working in an integrated manner with other areas;

· Contribute to the work of harmonization and communication procedures: Identify opportunities for

improvement and scale

We bring

· An open and trusted work environment that empowers people to take accountability for their work

and own the outcome.

· A space to grow by encouraging and supporting curiosity and an open mindset.

· A culture that prioritizes safety and well-being, both physically and mentally.

· Barrier-free communities within our organization where every employee is equally valued and

respected – regardless of their background, beliefs, or identity.

· An eagerness to be one team and learn from each other to bring progress to life and create a better

future.

You bring

· English language

· Minimum 5 years expertise in either Procurement or Technical Business context.

Other industries experience is a plus

· Strategic thinking & creativity

· Collaboration excellence

· Negotiation skills

· Result oriented, Resilience, Emotional intelligence, Entrepreneurial, Verbal communication, dealing

with complexity

Are you a team player who is determined to see problems through to a successful resolution for all? Then come join us – and impact your world.

· Position: Senior HR Executive

· Location: Kallang

· Working Hours: Monday to Friday (9am - 6pm)

· Salary (commensurate with experience): Up to $4,800 Basic Salary + Performance Bonus

· Duration: Permanent

· Industry: Construction

Main Responsibilities:

· Full spectrum of HR duties

· Utilize effective recruitment and selection strategies

· Develop innovative and creative alternatives to identify potential candidate pools

· Work with managers to ensure that suitable internal or external candidates are recruited for specific positions as required

· Maintain internal communication of vacancies and appointments

· Execute all new employee records including Employment Agreements, signed position descriptions and employee handbook

· Follow through on new appointments to receive the appropriate induction program, coordinated by respective manager

· Ensure all employee records are maintained and recorded

· Ongoing legal compliance with the relevant legislation including right to work and visa validity

· Monitor time and attendance records and identify any concerns at an individual or team level

· Work with the team manager and HOD to identify annual training needs analysis

· Coordinate delivery of training programs

· Ensure any potential serious grievance is promptly communicated to appropriate management, and best practice handling of the situation follows policy and procedure

Requirements:

· Diploma/Bachelor’s degree in Human Resources, Business Administration, or related disciplines

· Minimum 5 years of experience in full spectrum of Human Resources function

· Proven experience in the related field

Email to: [email protected]for more information.

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

· Position: Broking Executive (100% ACCOUNT SERVICING/NO SALES INVOLVED)

· Location: Raffles Quay (Walking Distance from MRT)

· Working hours: Monday to Friday (8.45am - 6pm)

· Salary (commensurate with experience): Up to $4,500 + AWS + Performance Bonus + 16 Days AL + Flexi Benefits

· Duration: Permanent

· Industry: Insurance Broking

Main Responsibilities:

· Provide insurance broking advice and insurance placement for clients

· Liaise with clients to understand their insurance needs and advise them on the available insurances coverage available

· Obtain relevant underwriting information from client for submission to underwriters for quotation and terms

· Reviewing rates, terms and conditions of quoted insurances and advising clients accordingly

· Monitoring respective clients' statement of accounts regularly and ensuring that any outstanding payments are collected from client

· Reviewing the list of renewal business on a daily basis and ensuring that necessary action is taken to renew clients' expiring policies where applicable and necessary

· Any other ad-hoc duties assigned

Requirements:

· Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

· Possess a Diploma in any Discipline

· At least 1 year of working experience in insurance/bank etc

· Proficient in Microsoft Excel and Word

· Required to take the Commercial General Insurance (CGI) certificate (fully funded by company), if candidate does not possess the certificate

· Training is provided

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

· Position: Senior Executive (Events Management)

· Location: Sin Ming

· Working hours: Monday to Friday (8am-5.30pm)

· Salary (commensurate with experience): Up to $5,000 + AWS + HIGH Performance Bonus (2-5 Months)

· Duration: Permanent

· Industry: Transportation (MNC Company)

Main Responsibilities:

· Assist to liaise with events

· To participate in any projects or events organized

· Liaise with vendors and suppliers

· Organizing, Conceptualizing and execution of events.

· Responsible for planning, promoting and ensuring the smooth running of an event schedule

· Responsible to lead and direct an event staff

· Conduct pre and post event evaluations and report on outcomes; take initiatives to implement improvement plan

· Able to support with day to day administrative duties where required

· Any ad-hoc duties as assigned

Requirements:

· Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

· At least Diploma and 4 years of working experience in managing events

· Proficient in Microsoft Office

Email to: [email protected]for more information.

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

· Position: Accounts Executive - IMMEDIATE/SHORT NOTICE

· Location: Kallang

· Working Hours: Monday to Friday (9am - 6pm)

· Salary (commensurate with experience): Up to $4,800 Basic Salary + Performance Bonus

· Duration: Permanent

· Industry: Construction

Main Responsibilities:

· Handle full set of accounts

· Prepare & checking of vendor’s Invoices, DO, PO

· Transaction posting of supplier invoices and expenses

· Data entry of receipts

· Vendor creation and updating vendor master records

· Prepare financial reports and accounting statements for subsidiary

· Prepare & file quarterly GST reporting

· Prepare balance sheet schedules

· Monitor and check petty cash claims

· Prepare month-end closing, budgeting & costing forecast

· Provide assistance in year-end audits

Requirements:

· Diploma/Degree in Accounting & Finance or equivalent

· At least 3 years of experience in accounting & finance preferably in the construction industry

· Ability to work independently with a high degree of accuracy and efficiency

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

We are looking for Administrative Executive in Business Development Team.

Responsibilities:

• Arrange and manage shipping documents;
• Liaise with existing vendors/customers and sourcing for new vendors/customers;
• Data entry, filing and other general admin duties;
• Other ad hoc duties assigned by team leader.

Qualifications:

• Relevant Diploma/Degree in any field of study
• At least 1 years of relevant working experience
• Able to work independently and as part of a team
• Possesses strong negotiation and communication skills
• Able to travel to assigned territory when required

Benefits:

• 5 days work week
• Outpatient GP insurance coverage
• Performance bonus
• Good working environment
• ClassPass Fitness Programe

• Position : Ecommerce Executive - (F&B/Retail Industry) – Up to $3500 + Variable Bonus
• Location : Central (To be disclosed only upon shortlisting)
• Working hours : Monday - Friday | 8.30am - 6pm
• Salary (commensurate with experience) : Up to $3500 (Based on experience) + Variable Bonus + 14 Days Annual Leave + Medical Benefits + Employee Discount
• Duration : Permanent
• Industry : Food & Beverage / Retail Industry

Main Responsibilities:

• Manage the routine daily e-commerce operations such as provide customer service, order processing, monitor stock status and returns, stock replenishments, analytical supports i.e. report design and maintenance and month-end closing.
• Manage and maintain the e-commerce platforms with internal and external teams to ensure that products, promotions, prices and content on the e-commerce platform are up-to-date and accurate at all times
• Coordination, execution and planning support for e-commerce projects, e-marketing campaigns and integrated brand plans.
• Marketing communications and programs for various media channels, ie social media, print, web, etc
• Develop and implement digital marketing strategies with goal of increasing ROAS
• Leverage on marketing automation tools to implement lead generation and nurturing programs to drive engagement, traffic and conversions.

Requirements:

• Diploma in Business studies, Mass Communication, Management, or related disciplines with 1-2 years of relevant experience in retail/e-commerce industry
• Good digital knowledge across all platforms, social media savvy, and e-commerce activities will be favourably considered
• Bilingual in English and Mandarin to speak with associates who can only speak mandarin

Email to: [email protected]

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

· Position: Accounts Executive (GL)

· Location: Gul Road (company transport provided)

· Working hours: Monday to Friday (8am - 5.30pm)

· Salary (commensurate with experience): Up to $4,500 + Performance Bonus (3-6 Months)

· Duration: Permanent

· Industry: Oil and Gas (Listed/MNC Company)

Main Responsibilities:

· Prepare monthly financial analysis for P&L, Balance Sheet & CAPEX (Budget & Forecast)

· Prepare monthly GST submission

· Prepare EDB and other government bodies survey

· Assist in the annual budgeting exercise

· Assist in year-end audit and tax exercise

· Any other ad-hoc duties as assigned by Superior

Requirements:

· Bilingual in both English and Chinese to converse with Chinese speaking clients

· Diploma in Accounting or equivalent

· At least 2 years of relevant accounting experience

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

· Position: Sales Executive (Investment)

· Location: Bukit Timah

· Working Hours: Monday to Friday (9am - 6pm)

· Salary (commensurate with experience): Up to $6,000 basic salary + ATTRACTIVE COMMISSION - GROSS Up to $30K/Month

· Duration: Permanent

· Industry: Real Estate Owner & Investment

Main Responsibilities:

· Focus on raising capital

· Building and cultivating existing investor relationships across a variety of investor types – family offices, high-net-worth investors, private banks, fund of funds, etc

· Identify potential investors and develop proper points of contact

· Initiate calls to investors and meet face-to-face to explain investment opportunities

· Initiate and support investor events (in-person and webinars) as required in close cooperation with the marketing and operations teams

· Control the prospect tracking and prioritization

· Record all interactions with investors in a customer relationship management platform

· Support the marketing team in the development of marketing materials (sales brochures, website, presentations, and letters) used in the capital-raising process

· Participate in strategic planning with senior management to set sales and financial goals

· Assist senior executives of the firm with strategic decisions and business initiatives associated with fundraising, marketing, and investor relations

Requirements:

· Bilingual in English and Mandarin to converse with Mandarin speaking associates

· Previous track record with proven success in achieving aggressive growth and revenue targets in a fast-paced, results-oriented environment

· At least 5 years of sales experience with excellent verbal and written communication skills

· Service-oriented and pro-active, with good interpersonal skills and a passion for developing strong relationships with existing clients and prospects

· Good Microsoft Office Skills (including Excel, Outlook, PowerPoint, and Word)

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Responsibilities:

• Develop and implement sales strategies and plans to achieve revenue targets and expand market share.
• Lead the sales team, providing guidance, coaching, and motivation to achieve individual and team goals.
• Build and maintain strong relationships with key customers, identifying their needs and providing customized solutions.
• Monitor market trends, competitor activities, and customer feedback to identify opportunities and adjust strategies accordingly.
• Collaborate with the operations team to ensure efficient production, inventory management, and timely delivery of products/services.
• Analyze sales and operational data to identify areas for improvement, optimize processes, and enhance profitability.
• Oversee the development and implementation of customer service initiatives to ensure exceptional customer satisfaction.
• Foster a culture of continuous improvement, innovation, and teamwork within the sales and operations departments.
• Prepare regular reports on sales performance, operational metrics, and key performance indicators (KPIs) for management review.
• Stay updated on industry trends, market conditions, and regulatory requirements to proactively address challenges and opportunities.

Requirements:

• Proven track record of at least 1 year in sales and operations leadership roles, preferably in a similar industry, (no experience is welcomed)
• Strong business acumen with a deep understanding of sales strategies, market dynamics, and operational best practices.
• Excellent leadership skills with the ability to inspire, motivate, and develop high-performing teams.
• Exceptional communication and interpersonal skills, with the ability to build rapport and negotiate effectively with clients and stakeholders.
• Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
• Strong problem-solving skills and the ability to drive process improvements and operational efficiency.
• Proficiency in using CRM systems, sales forecasting tools, and other relevant software applications.
• Results-oriented mindset with a passion for achieving targets and driving business growth.
• Flexibility to adapt to changing priorities and work in a fast-paced, dynamic environment.

· Position: Admin Assistant/Executive (Back-End Administration/Paperwork) - WFH/Hybrid Work

· Location: Raffles Quay

· Working hours: Monday to Friday (8.45am - 6pm)

· Salary (commensurate with experience): Up to $3,500 + AWS + Performance Bonus + 16 Days AL + Flexi Benefits

· Duration: Permanent

· Industry: Insurance Broking

Main Responsibilities:

· Cover daily administrative duties and data entry work

· Monitor and review of policy claims

· Assist the broking executives regarding administrative documents and duties

· Any other ad-hoc duties assigned

Requirements:

· At least Diploma in any discipline

· Proficient with Microsoft Office (Excel/Word, etc)

· At least 1 year of administrative experience

· Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Knowledge & Skills

- Capabilities in project planning and scoping, evaluation, logistics, and execution, as well as the use of diverse communication channels to raise public awareness

- Outstanding interpersonal, written, and verbal communication abilities for engaging and interacting with individuals at all levels

- Build and maintain relationships with key stakeholders, including but not limited to beneficiaries and their caregivers, partners, volunteers, government agencies, and community organisations

- Able to establish and maintain positive connections with colleagues at all organisational levels and external stakeholders

- Proficient in data collection and analysis, report writing, budget tracking and utilisation

- Able to manage multiple concurrent activities with tight deadlines

- Capacity to acquire and interpret information in a timely and precise manner, as well as the ability to think methodically, understand implications, and make suggestions

Behavioural Skills

- Engage and establish professional relationships with individuals and stakeholders in all practice contexts to create harmonious working culture

- Promote sense of purpose aligned with values of the organisation

- Adhere to professional standards valued by SAAC, acting in accordance of our values of Love, Integrity, Growth, Honour and Teamwork (L.I.G.H.T)

- Resilient and responds to challenges effectively

The AI/Chatbot Executive will be responsible for leading the development, implementation, and optimization of artificial intelligence (AI) technologies and chatbot solutions within Contact Centre.

The incumbent will be required to collaborate with stakeholders and cross-functions to leverage AI/Chatbot capabilities to enhance customer experiences, streamline operations and uplift productivity.

The role requires understanding of AI/Chatbot technologies and development, to exercise initiative and be able to handle projects and challenging situations.

Job Responsibilities

• AI/Chatbot Development / TrainingIdentify opportunities to leverage AI and chatbot to improve customer engagement and operational efficiency
  Work on functional design, process design (including scenario design, flow mapping),
  Train the bot by reviewing responses and feedback provided by customers to improve its understanding and responses
  Review the workflows and responses in the Bot to enhance user experience and meet evolving business needs
  
• AI/Chatbot ImplementationLead the selection, implementation, and integration of AI technologies and chatbot platforms
  Oversee the development and deployment of AI-powered solutions, ensuring scalability, reliability, and performance
  
• CollaborationCollaborate with cross-functional teams (Vendor, IT, Stakeholders) to identify optimal solutions, including strategy and planning of Bot development
  
• User Experience Enhancement and TestingReview customer interaction experience/feedback with Bot to understand Bot’s behavior and performance
  Recommend and make changes to responses and train the Bot for optimal response based on customers’ feedback
  Responsible for preparing UX mock-up and conversation flow, UAT test plan and documentation of the flow.
  
• DocumentationEnsure data is properly documented and verify data to create a baseline performance for the bot workflow.
  Execute on the communication of new features by documenting bot capabilities, including best practices and recommendations for optimal performance
  
• Analytics and ReportingReview customer feedback on bot behavior, understand how to accurately translate customer queries and requests into actionable outcomes.
  Perform data analytics to review and/or initiate new features implementations to improve operational efficiency
  Provide report and dashboard updates on bot & live chat performance
  
• Apply Income Competencies to all tasks undertakenChallenge status quo and take risk
  Commit to maximize the result by taking ownership and hold one another accountable
  Communicate by speaking up and be open to honest feedback
  Collaborate and support each other to win
  Create action plan with clear targets/outcomes and execute with discipline
  Cultivate positive customer relationships through quality service
  

Qualifications:

• Polytechnic / Higher NITEC / Degree
• Min. 1 year working experience in AI/Chatbot development
• Knowledge in Python language and Machine Learning & Data Analytics tools such as Pandas or PowerBI will be advantageous.
• Strong in Microsoft Office (Advanced Excel, Powerpoint, Word, Outlook)
• Experience managing multiple projects to a deadline
• Excellent time management and organization skills
• Strong attention to detail and customer service fundamentals
• A proactive attitude to problem solving and delivering of end results
• Passion for technology and creating a great customer experience
• Ability to work efficiently in high demand, team oriented and fast-paced environment with excellent mulit-tasking skills.
• Good analytical, critical thinking and problem solving skill.
• Strong inter-personal and written communication.
• Interest in building processes, structure, and documentation.

The Metta Home for the Disabled and Metta Home Day Activity Centre (慈光乐陶苑及智障日间活动中心) were set up in December 2000 to offer community care options to adults with intellectual disabilities who are aged between 18 and 55.

Funded by the Ministry of Community Development, Youth and Sports (MCYS), the former is a purpose-built facility designed to accommodate 103 residents, whereas the latter is supported under the MSF and Tote Board Social Service Fund to provide day care services for a capacity of 50 beneficiaries.

Our programmes aim to equip all recipients with the skills and means to lead independent and fulfilling lives, so as to achieve social integration and quality of life. Tending them with holistic care and working closely with their primary caregivers to provide well-rounded support is a multi-disciplinary team comprising a social worker, training officers, staff nurses, assistant nurses, nursing and therapy aides.

As a Programme Executive, the candidate is responsible in the following areas:

1. Main Responsibilities

• Plan, coordinate & develop appropriate activities, outings, events, programmes for clients with Special Needs
• Monitoring progress and milestones of programmes
• Evaluate, revised, initiate new programmes based on changing needs, climate
• Train relevant staff to appropriately conduct programmes for clients with special needs
• Assist in planning and preparation of budget for programmes for new financial year
• Conduct survey/evaluation/progress of programmes and collate feedback for submission to Centre Manager
• Ensure smooth running of activities, programmes with the team
• Maintain good, timely and updated records and progress of all programmes
• Attend to residents needs for education and assist in schedule planning and time management
• Supervise and monitor service delivery of therapists / therapy aides
• Submission of MSF/NCSS requirements
• Maintain and review Outcome Management and ICP documentations
• Plans and coordinates outings/events for all centers in Disability Care

2. Volunteer Management

• Conduct volunteer interview and orientation and preparation of volunteer induction kit
• Work with the Community Partnerships / Events team regarding volunteers
• Conduct, evaluate and maintain regular records volunteer performance/reviews in programmes with residents and with volunteers
• Provide before & after programme support and facilitate engagement & logistical support
• Contact and/or correspond with volunteers/potential volunteers to maintain healthy and purposeful engagement
• Assist to handle volunteer misconduct if any and maintain records
• Develop volunteers and prepare yearly cvolunteer budget
• Plan annual volunteer appreciation events (door gifts, programme, performances, preparation with the residents including rehearsal and practice) in collaboration with Community Partnerships / Events team
• Keep & maintain records of volunteers’ personal data in accordance with PDPA guidelines
• Maintain updated volunteer database
• Provide quarterly updates of volunteer management reports to the Review Committee (MSF)

3. Other Responsibilities

• Participate in donor/volunteer/fund raising events
• Any other duties as assigned

4. Requirements

Experience

• Minimum 1 year of related experience working with adults with special needs

Qualifications

• Minimum diploma/degree in Program management /Social Services.

Other Requirements

· Able to work on weekends and public holidays when required

· Conversant Bilingually and dialects

1. Competencies

• Ability to work both independently and within a multi-disciplinary team
• Hardworking, meticulous and responsible
• Service oriented with good communication skills

Roles & Responsibilities

As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, both written and verbal, and be able to provide solutions to customer inquiries in a timely manner. In this role, you will also need to be able to navigate various ecommerce platforms and work closely with the marketing and sales teams to ensure customer satisfaction. If you have a passion and enjoy working in a fast-paced environment, then this job may be the perfect fit for you.

• Respond to customer inquiries and resolve their issues via chat system.
• Assist customers with placing orders, tracking shipments, and processing returns/refund/exchange.
• Provide product information and recommendations to customers.
• Collaborate with other departments, such as shipping, billing &etc, to ensure timely and accurate order fulfillment.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate complex issues to senior representatives or supervisors.
• Stay up to date with product knowledge and industry trends to provide excellent customer service.
• Meet and exceed customer satisfaction goals and performance metrics.
• Continuously improve customer service processes and procedures.

Requirements

• Minimum Diploma holder or (No qualification candidate who had at least 2 years working expirence with E-COMMERCE )
• Prior Ecommerce Customer Service experience
• Excellent phone/email communication skills
• Ability to handle high volume customer interactions
• Strong problem-solving and decision-making abilities
• Effective time management skills
• Ability to multitask and prioritize tasks
• Detail-oriented and accurate data entry
• Experience with CRM and ticketing systems
• Familiarity with Ecommerce platforms and order workflows
• Able to work in a fast-changing environment and multi-task.

What’s In It For You:

• On job training provided
• Good learning environment on the working of e-commerce
• Valuable skills that are transferrable
• Work area will be located at Tampines- Walking distance to Tampines Hub/Tampines Safra
• 5.5 days work week (9 hours with 1-hour break, meals, and transport allowance is provided)

JOB SUMMARY

1. To plan, coordinate and conduct programmes in Rehabilitation Services
2. To be the liaison officer for volunteers in the centre
3. 
   

KEY DUTIES AND RESPONSIBILITIES

Programme

1. Plan, coordinate and conduct programmes under Rehab Services using Clubhouse concept
2. Prepare two weekly Rehab Services programmes by coordinating with staff and volunteers in charge of the various programmes.
3. Ensure smooth running of all programmes (booking of rooms, uploading of materials to computer, photo-copying of materials if necessary, gathering of members, marking of attendance, etc)
4. Submit department monthly report to Senior Manager by collating updates of events/ participation statistics and brief write-up on monthly ad-hoc events by the 6th of each month.
5. Organize or assist in the coordination of logistics arrangements for members' events whenever necessary.
6. Take turns to organize outings and members' events

Volunteer Management

1. Coordination and orientation of volunteers
2. Coordination and orientation of student group

REQUIREMENTS

• Degree
• At least 3 years of experience
• Passion to work with persons with mental health issues
• Emphatic
• Good interpersonal and communication skills
• Teamplayer
• Good organisation skills

Job Description:

• Monthly payroll administration, include new hire and resignee.
• Monthly preparation and submission of CPF.
• Yearly preparation & submission of IR8A.
• Process IR21 income tax submission, when necessary.
• Employee data entry, maintain and update to ensure records are up to date in SAP and Prosoft systems.
• Process Government claim submissions including Childcare Leave, Maternity/Paternity leave, ICT claims, etc.
• Preparation and submission of statutory surveys and other ad-hoc surveys required.
• Lead the mid-year and year-end Performance Appraisal exercise.
• Administer Company's medical & insurance matters.
• Assist in reviewing of HR policies and procedures.
• Assist in Annual Increment, variable bonus and promotion exercise.

Job Requirements:

• Degree in Human Resources, Business Administration or its equivalent.
• Prefer with at least 1 year of relevant working experience in regional C&B environment.
• Experience in full payroll, SAP and Prosoft will be an added advantage.
• Meticulous and figures oriented.
• Able to maintain confidentiality and work independently.
• Good knowledge of labour laws.
• Good team player.

Responsibilities:

• Handling all administrative documents and correspondence
• Handling of document filing, data entry
• Preparing purchase orders, delivery orders, invoices
• Attending phone calls, mails, delivery services
• Permit application & renewal for construction industry
• Staff training registration & records updating
• Liaise with other depts on Admin/HR matters etc
• Ad hoc duties assigned

Requirements:

• Candidate must possess at least Higher secondary/Pre-U/A level/College, Diploma/Advanced/Higher/Graduate Diploma in any field.
• Required language(s): English & Chinese
• Preferably Entry Level specialized in Clerical/Administrative Support or equivalent.
• Ability to multitask and adapt to environment
• Experienced in Construction Industry will be an advantage

Job Description

• Develop sales strategies to achieve sales goal.
• Develop potential and maintaining existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Sourcing of products according to customer requirements.
• Preparing and sending quotes and proposals.
• Collaborate within teams to fulfill orders.
• Seek new opportunities through networking, cold calling, and social media channels

Requirements

• 1 year Sales Experience in Electrical Accessories/ Lighting Products
• Able to work independently as well as part of team
• Possess a valid Singapore Driving License
• Able to start work within short notice

• Create daily delivery orders and invoices
• data entry of daily sales
• alias with purchasing department and promoters on necessary stock order
• simple book keeping
• proficient in microsoft office usage
• able to work on alternate Sats (9am-6pm)