Job Duties

• Deliver and ensure professionalism and smooth customer service experience is delivered at all times to the all stakeholders.
• Accountable for all correspondence matters (class scheduling, updates, announcements etc) with parents and students via various communication platform.
• Manage customer inquiries or complaints, resolving issues promptly and effectively to ensure customer satisfaction and retention.
• Provide administrative support to coaches, for example managing the assessment exercise of students with the tabulation, presentation and deliverance of the assessment reports to the all stakeholders.
• Maintain close communication with the coaching team to ensure accurate and update information is communicated and vice versa.
• Upkeep of students database records & manage class schedule in the CRM systems. Manage the inventory level for merchandise.
• Responsible for the issuance of all term invoices and merchandise sales
• Liaise with building management on any maintenance issues and facilities requests.
• Ensure that the overall presentation of Academy venue is in proper, clean and safe condition
• Support management to ensure smooth operations process and flow for all events (trainings, competitions etc)
• Provide inter-department assistance such as sales, marketing & finance to ensure alignment in customer service initiatives and address customer needs effectively.
• Execute ad-hoc duties as assigned by management.

Education

Minimum Diploma holder

Working Experience

At least 2 years of working experience in customer service area preferably in an academy environment.

Skills and Competencies

• Strong communication and writing skill.
• Good organizational and administrative skills.
• Customer oriented and passionate on delivering first-class service with the spirit of excellence.
• Excellent interpersonal skills with empathy and embrace diversity.

About Us

The Lindner Group is Europe’s leading manufacturer and contractor for the building envelope, interior fit-out and insulation. With a workforce over 8000, Lindner operates numerous production facilities and subsidiary companies in more than 20 countries from our main office in Arnstorf, Germany.

Lindner Facades Asia Pte Ltd (LFA) was successfully re-launched in May 2019, as part of the Lindner Steel & Glass operation. Located in Singapore, LFA will be used as a base to promote and secure projects for LFA and Lindner Group in the vast and promising Asian market.

Our projects will cover the Asian markets, which include India, Philippines, Indonesia, Malaysia, Myanmar, Thailand and Vietnam. Enquires have also been received from Cambodia, Bangladesh and Sri Lanka.

LFA offers pre-sales consultation and planning advice, design and engineering, project management and planning, fabrication and installation. Employing a team of highly skilled, well-trained and extensive experience when it comes to LFA’S unique selling point in delivering turnkey projects with complex steel and glass, facades, skylights, curtain wall and building envelopes.

Responsibilities

1) Understand and implement Company QEHS Policy and procedures on assigned projects.

2) Ensure the requirements of Project QEHS plan/manual is implemented and adhered to on assigned projects.

3) Ensure assigned projects meet Quality requirements as set out in the design drawings and Contract documentation.

4) Liaise with client’s and sub-contractors’ quality representatives.

5) Monitoring implemented QEHS system through periodic audits and ensure that all quality requirements are documented and properly maintained.

6) Carry out regular internal and external audits and prepare reports of findings.

7) Participate in audits by clients’ team of the company’s systems implemented on assigned projects.

8) Investigate and document any client’s complaints about quality.

Requirement

• 5+ years of relevant experience in data engineering/analytics space
• Expertise in SQL and data analysis and strong hands-on expertise with at least one programming language: Python.
• Strong knowledge in one or more of the following big data tools: Hive, Hadoop Impala, Spark, Kafka
• Strong expertise in ETL, reporting tools, data governance, data warehousing, and hands-on experience.
• Experience developing solutions for cloud computing services and infrastructure.
• Experience developing and maintaining data warehouses in big data solutions.
• Up to date on industry trends within the analytics space from a data acquisition processing, engineering, and management perspective
• Experience in agile development.
• Strong people skills, specifically in collaboration and teamwork
• High level of curiosity, creativity, and problem-solving capabilities.

REquirement

• 2-5 years of experience in CMS (Content Management System). Work experience on Kentico 12/13/xByKentico CMS & Kontent.AI would be added advantage.
• 2-5 years of.Net MVC 5 Development experience designing, developing and implementing enterprise-level, n-tier, web-based, software solutions.
• 2-5 years of experience in database development, preferably MSSQL.
• Strong experience in .Net 6/8, .Net MVC 5 Framework, .NET Standard 2.0, HTML 5, CSS3, JavaScript, JQuery, React JS, NodeJS, Typescript, BootStrap CSS ASP.NET, JSON web API services (JSON, RESTful).
• Experience in Agile ways of working is a plus.
• Strong knowledge with different ECMAScript.
• Experience with JavaScript module bundler (For example: Webpack).
• Knowledge with infrastructure level, including AWS Cloud and OCP.
• Knowledge of programming in the web tier of enterprise solutions.
• Ability to work independently and with minimal supervision.
• Ability to handle work tasks by priorities/deadlines between projects and operational tasks

Centific Global Solutions is currently seeking a Circuit Provisioning Engineer with a keen eye for detail, adept at understanding interconnections, and experienced with Network/OTN equipment. The ideal candidate should be proficient in troubleshooting both physical and logical circuits across various internal stakeholders, external vendors, and different time zones. Flexibility in using multiple tracking platforms and sheets is essential, along with a strong inclination towards continuous improvement processes and solutions. Previous experience in a dynamic work environment is preferred, with an added advantage for those who have worked in the Telco/Infrastructure sector and have experience managing external vendors and data centres.

Job Responsibilities:

• Manage circuit move, add, change and disconnection orders (MACDs) life cycle.
• Issue Letter of Authorization and Connecting Facility Assignment (LOA-CFA) and loading cross connects orders.
• Directly execute or manage local vendor technicians for circuits and cross connect delivery, provisioning and troubleshooting.
• Facilitate physical layer installation of network cabling according to cabling matrices, physical circuit troubleshooting and fault analysis.
• Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams to resolve any issues.
• Responsible for coordinating and tracking requests/orders and providing weekly reports.
• Post documentation on each implementation.
• Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers.
• Assist with other regional works during business hours for maintenance related works.

Data Accuracy

• Inventory Database Improvement Strategy in terms of maintaining Circuit and Spares Inventory database.
• Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold
• Raise Site and Vendor Remote Hands to perform site audits when needed.
• Update CDP/Internal documents when requested and perform ad-hoc tasks when required.

Vendor Support

• Initial POC for all Vendor Queries relating to interconnection, troubleshooting.
• Create Colocation Inbound/Outbound Shipments and track Deliveries when asked.
• Update internal documentation for all Internet Provider contact and circuit details.
• Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities.
• Submit Vendor Remote Hands Requests to support physical works on site.
• Perform regular audits for all circuits, spares inventory.

Job Requirements:

• Diploma or Bachelor’s Degree in IT, or equivalent.
• Minimum 2 years’ experience data centre or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes.
• Experience executing detailed MOPs, technical instructions, following documentation.
• Knowledge of relevant technologies - fibre optics, network interface types: form factors and protocols.
• Strong troubleshooting skills technical, logistical, process, and others.
• Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.
• Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting.
• Basic command-line proficiency in Linux/Unix and any switch OS CLI
• Able to work independently with minimum supervision.
• Willing to work at client office at Central Business District area from Monday to Friday during business hours.

Preferred qualifications:

• Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunication working environment.
• Experience collaborating across multiple levels and functions.
• Anticipate problems in planning and proactively limit project-impacting factors.
• Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data.
• Have basic knowledge in ticketing system (JIRA) for tracking all requests.
• Relevant Certifications: Server+, Network+, A+, CDCTP, CDCPM, etc.

About Centific

Centific is a global digital technology services company with solutions across various industries. Led by a people-first, intelligence-driven approach, Centific enables experiences that help brands thrive in a sustainable and meaningful way, working to create long-term value and loyal customers for our clients – now and in the future. With clarity of vision, technological expertise, and operational excellence, Centific is the partner of choice for those who want to run smarter - and those who want to change the race.

Our diverse team of over 3,800 people works to deliver on the promise of technology and human-centricity every day. Are you ready to start solving today’s industry-specific challenges with tomorrow’s cognitive technology? Lets talk.

Your Authentic Self at Centific

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

As a Patient Service Associate in our Urgent Care Centre (UCC), you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Handle admission and discharge processes, which includes financial counselling, payment, monitoring of bed request status ensure proper registration of personal records of patients without compromising any data and safety breaches.
• Making internal and external appointments for patients as per ordered by doctors.
• Ensure UCC’s operational and procedural area readiness based on desired service standards.
• Provide basic financial counselling to patient and next-of-kin when requested.
• Attend to any patient and next-of-kin enquiries.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (morning, afternoon and midnight).
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

This position involves developing a virtual audio processing filter or a virtual audio device driver that can be applied to audio from other applications in real time.

Responsibilities:

• Design and develop a virtual audio processing filter or virtual audio device driver that intercepts audio data, applies specific algorithms, and passes the processed audio along the audio pipeline
• Collaborate with cross-functional teams, including software developers, audio engineers, and quality assurance, to ensure seamless integration of the audio processing solution
• Optimize the performance of the virtual audio processing filter or driver to ensure minimal latency and efficient utilization of system resources
• Conduct thorough testing and debugging of the solution to identify and resolve any issues or compatibility concerns
• Stay updated with the latest advancements in audio processing techniques and integrate them into the virtual audio processing solution

Requirements:

• Bachelor's or Master's degree in Computer Science, Electrical Engineering, or a related field.
• High proficiency in C/C++ programming language.
• Solid understanding of audio processing concepts and algorithms, including noise reduction techniques.
• Experience with audio driver development, virtual audio devices, or audio processing filters is highly desirable.
• Familiarity with audio frameworks, such as Windows Audio Session API (WASAPI) or Windows Media Foundation (WMF), is a plus.
• Knowledge of digital signal processing (DSP) principles and techniques.
• Willing to work in client office for 5 working days (Monday to Friday) from 8.30am to 5.30pm.

About Centific

Centific is a global digital technology services company with solutions across various industries. Led by a people-first, intelligence-driven approach, Centific enables experiences that help brands thrive in a sustainable and meaningful way, working to create long-term value and loyal customers for our clients – now and in the future. With clarity of vision, technological expertise, and operational excellence, Centific is the partner of choice for those who want to run smarter - and those who want to change the race.

Our diverse team of over 3,800 people works to deliver on the promise of technology and human-centricity every day. Are you ready to start solving today’s industry-specific challenges with tomorrow’s cognitive technology? Lets talk.

Your Authentic Self at Centific

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

As a Patient Service Associate in our wards, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Handle admission, discharge and transferring of patients into wards, which includes creating and maintaining proper personal records of patients without compromising any data and safety breaches.
• Making internal and external appointments for patients as per ordered by doctors.
• Ensure ward’s operational and procedural area readiness based on desired service standards.
• Provide basic financial counselling to patient and next-of-kin when requested.
• Manage stock inventory within the assigned ward.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Sunday, including Public Holidays) on rotating shifts. Earliest shift starts from 8am to 5:30pm, and latest shift starts from 12pm to 9:30pm.
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Responsibilities

• Responsible for delivering enhancements and continuous improvements to ERP and other backend systems
• Transpose user needs into technical programming
• Integrates Microsoft Dynamics-NAV/ Business Central with various platforms like e-Commerce, POS, etc
• Work with Application Manager and System Analysts to meet business requirements
• Source Code and version control
• Develop test plans and cases, as well as, the technical and functional documentations according to the adopted methodologies.
• Participate in Microsoft Dynamics-NAV upgrade programming, data migration and user testing
• Administrate Hyper-V servers and SQL Databases

Requirements

• Diploma/Degree in Computer Science, Software engineering or other similar discipline
• Passionate in programming and detail-oriented
• Adaptable and flexible to work independently and in teams
• Minimally 2 years of programming experience in Navision C/SIDE, Transact-SQL is a must
• Familiar with Microsoft Dynamics-NAV/ Business Central
• Additional work experience in various program languages like Oracle PL/SQL, Java, C++ will be advantageous
• Team Player with great communication skills

Welfare & Benefits

• Recognition & growth opportunities
• Performance Bonus
• Long Service Incentives
• Birthday Incentive
• Staff Discount

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

As a Patient Service Associate in our wards, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Handle admission, discharge and transferring of patients into wards, which includes creating and maintaining proper personal records of patients without compromising any data and safety breaches.
• Making internal and external appointments for patients as per ordered by doctors.
• Ensure ward’s operational and procedural area readiness based on desired service standards.
• Provide basic financial counselling to patient and next-of-kin when requested.
• Manage stock inventory within the assigned ward.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Sunday, including Public Holidays) on rotating shifts. Earliest shift starts from 8am to 5:30pm, and latest shift starts from 12pm to 9:30pm.
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Service Delivery Management:

Oversee all projects in your Squad to ensure “deliver the best quality with the best service”.

Manage projects and Demands within the Group IT domains and own the complete end to end Service Delivery Management accountability for the projects.

Develop, manage, and improve stakeholder relations – both internal and external.

Use of project management artefacts to ensure effective outcomes such as: Accuracy of forecasting, Delivery timelines and schedules are met and Adherence to quality standards.

Understanding the pipeline of demand and work with the PMO and internal TI members to ensure an appropriate supply of resources.

Provide regular reports to the management and other departments on your Squad’s achievements, challenges, and recommended solutions.

Resolving project escalated issues and disputes while maintaining constructive working relationships and achieving schedule commitments.

Technically able to understand the requirement and work within the Squad team on the related infrastructure layer design like Operating System, Database, Middleware, Network and Cloud.

Managing and leading complex stakeholders (internal GIT like PMO and other APPs domain sometimes including business) towards optimal solutions while helping them to understand resource constraints and prioritization.

Enable the team’s collective success, delivering the projects and building a cohesive, high-caliber team.

Holding the teams to the highest standards, project discipline and accountability.

Continuously improving the technical delivery model and strategy, implementing, and managing delivery with the associated teams.

Ensuring compliance with the infrastructure standards for applicable Service Area

Coordinating the efforts of internal stakeholders and Service Providers to support the change management process.

Working collaboratively with internal stakeholders (other IT domains, business units, etc.) to develop and design system and infrastructure requirements to meet business needs for the business application projects.

Financial & Contract Management:

Contribute to budget planning, resourcing, and procurement till commissioning the project and demand.

The role is tasked with meeting the project delivery milestones along with financial and customer centric KPIs.

Contract & Vendor Management:

A significant component of this role requires working with internal employees, contractors, and third-party vendors to deliver quality outcomes for the business. The Technical Service Delivery Manager (SDM) will need to manage the entire procurement process leading to successful project commission.

Timely contract negotiations and managing contracts is a vital skill to succeed in this role. The incumbent must ensure that all procurement governance guidelines are strictly adhered to

People Management – Internal & External:

Manage the group of highly trained and skilled Service Delivery Management, Service / Operation management, Finance & Contract and Audit team for high performance delivery

To work closely with TI Members, vendors, stakeholders across the Group IT and Business domains

Skills for Success:

Candidate must possess at least a Degree in Computer Science / Information Technology / Engineering or equivalent.

PMP / Agile Certified.

Minimum 10 years of relevant experience in Project and service delivery management.

With Minimum 5+ years of relevant Experience in Infrastructure Project Management, Vendor Management and Contract Management.

Coding and Scripting with good experience

Additionally, good to have a good knowledge on IAC (Infrastructure As Code)

Job Description

- Drive business expansion efforts.

- Demonstrate excellent communication skills.

- Exhibit a strong passion for a sales career.

- To support operation manager when required.

- Willing to take on additional responsibilities to support business growth.

- Develop and enhance brand awareness.

- Implement flexible and adaptable sales tactics.

- Utilize a variety of sales techniques, including cold calling, canvassing, networking, and relationship-building, to generate leads and close sales.

- Ensure customer satisfaction through timely delivery, superior support, and effective communication.

- Track and analyze sales performance metrics to identify areas for improvement and optimize sales strategies.

Job Requirement

- At least 1 year experience in sales.

- Excellent communication and interpersonal skills.

- Strong analytical and problem-solving abilities.

- Ability to work independently and as part of a team.

PURPOSE OF JOB

Supporting WEO Mechanical business, the ideal candidate shall be equipped with precision machining manufacturing experience.

The individual will work closely with WEO manufacturing sites to ensure product quality is sustained throughout the manufacturing lifecycle of the product. You will facilitate the assessment, identification, correction, and prevention of quality issues via risk analysis and root cause analysis tools.

Reporting to the department head, you will assist in the planning and execution of the corporate quality strategy and tactical action plans rollout. You will be responsible for quality planning and establishing and maintaining metrics to improve quality system processes, process capability, reliability, and quality of the products.

JOB DUTIES

Primary Job Duties – Mechanical Business

Incoming / Supplier Quality:

• Planning of inspection / lead reduction of incoming activities at HQ via factory direct shipment initiative

• Coordinate investigation of quality issues with factory/supplier

• Coordinate MRB review meeting to ensure NCMR are investigate and processed in a timely manner

• Participate in supplier qualification process / performance trending

• Review and prepare inspection reports for shipment

• Lead supplier audit programme

NPI / First Article Inspection & Qualification:

• Participate in NPI / FA drawing review meetings with factory to align test acceptance criteria and inspection test plans

• Support inspection correlation activities between customer and factory

• Support FA source inspection, review FA documentation for completeness and submit FA package for Qualification

• Conduct review meeting to ensure completeness of manufacturing documentation after FA Qualification approval

Quality Improvement / Complaint handling

• Liaison between customer and factory/supplier on quality issues and support recovery plan

• Coordinate investigation and root cause analysis

• Verification of effectiveness and ensure timely closure of CAPA/SCAR

• Execute quality improvement action plan

• Participate in customer weekly meetings

Secondary Job Duties - Quality System / Continuous improvement

• Support the implementation and maintenance of QMS according to ISO 9001/14001 requirements

• Lead preparation and handling of customer audits

• Lead improvement / project rollouts

CANDIDATE REQUIREMENTS

Experience:

• 5-8 years experience in an Optics / Manufacturing / Precision Engineering environment

Qualifications:

• Degree in Mechanical Engineering or equivalent

Other Requirements:

• Proficient in English and Chinese language to communicate with customers from Asia, Europe, and USA

• Able to travel to China and Malaysia to support business needs

Key Competencies Required For the Job

• Experienced in the field of Optics / Manufacturing / Precision Engineering environment

• Good understanding in the implementation of QMS (ISO 9001/13485), Quality Assurance and Quality Control methodology

• ISO 9001:2015 Internal Auditor Trained

• Strong understanding in the use of Quality & Process Controls tools (CAPA, 5 Why, Risk assessment, control plan, SPC, metrology, and inspection techniques)

• Able to interpret Engineering drawings

• Critical thinker, Independent, resourceful, and motivated to pick up new skills

About our client: Our client is a Singapore-based turnkey interior architecture and engineering company that specializes in Interior Design & Commercial Renovation.

About the role:

• Conduct engineering calculations, including planning, tendering, estimating, costing, and conducting measurements, technical data, unit rate, particularly for M&E.
• Provide technical expertise and support in various engineering tasks and activities.
• Coordinate with clients, project managers, consultants, contractors, and other stakeholders engaged in project-related matters.
• Preparation of progress claims, variation orders, verifying subcontractor / suppliers’ claims
• Review, co-ordinate and generate subcontractor’s M&E shop drawings as and when necessary.
• Other ad-hoc duties as assigned by management.

About you:

• Candidate must possess Diploma/Degree in Mechanical, Electrical, or equivalent.
• At least 2-3 year(s) of working experience in the related field is required for this position.
• Demonstrate proficiency and competency in M&E function and can work independently.
• Able to work as a team player.
• Must be results driven.
• Good communication and interpersonal skills.

Other info:

• Work location: North-East
• Work Hours: Monday to Friday, 9am to 6pm

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License No: 94C3545

EAP Name: Kimberly Wong Pik Kiun

EAP Reg. No: R1984508

PURPOSE OF JOB

Supporting WEO Mechanical business, the ideal candidate shall be equipped with precision machining manufacturing experience.

The individual will work closely with WEO manufacturing sites to ensure product quality is sustained throughout the manufacturing lifecycle of the product. You will facilitate the assessment, identification, correction, and prevention of quality issues via risk analysis and root cause analysis tools.

Reporting to the department head, you will assist in the planning and execution of the corporate quality strategy and tactical action plans rollout. You will be responsible for quality planning and establishing and maintaining metrics to improve quality system processes, process capability, reliability, and quality of the products.

JOB DUTIES

Primary Job Duties – Mechanical Business

Incoming / Supplier Quality:

• Planning of inspection / lead reduction of incoming activities at HQ via factory direct shipment initiative

• Coordinate investigation of quality issues with factory/supplier

• Coordinate MRB review meeting to ensure NCMR are investigate and processed in a timely manner

• Participate in supplier qualification process / performance trending

• Review and prepare inspection reports for shipment

• Lead supplier audit programme

NPI / First Article Inspection & Qualification:

• Participate in NPI / FA drawing review meetings with factory to align test acceptance criteria and inspection test plans

• Support inspection correlation activities between customer and factory

• Support FA source inspection, review FA documentation for completeness and submit FA package for Qualification

• Conduct review meeting to ensure completeness of manufacturing documentation after FA Qualification approval

Quality Improvement / Complaint handling

• Liaison between customer and factory/supplier on quality issues and support recovery plan

• Coordinate investigation and root cause analysis

• Verification of effectiveness and ensure timely closure of CAPA/SCAR

• Execute quality improvement action plan

• Participate in customer weekly meetings

Secondary Job Duties - Quality System / Continuous improvement

• Support the implementation and maintenance of QMS according to ISO 9001/14001 requirements

• Lead preparation and handling of customer audits

• Lead improvement / project rollouts

CANDIDATE REQUIREMENTS

Experience:

• 5-8 years experience in an Optics / Manufacturing / Precision Engineering environment

Qualifications:

• Degree in Mechanical Engineering or equivalent

Other Requirements:

• Proficient in English and Chinese language to communicate with customers from Asia, Europe, and USA

• Able to travel to China and Malaysia to support business needs

Key Competencies Required For the Job

• Experienced in the field of Optics / Manufacturing / Precision Engineering environment

• Good understanding in the implementation of QMS (ISO 9001/13485), Quality Assurance and Quality Control methodology

• ISO 9001:2015 Internal Auditor Trained

• Strong understanding in the use of Quality & Process Controls tools (CAPA, 5 Why, Risk assessment, control plan, SPC, metrology, and inspection techniques)

• Able to interpret Engineering drawings

• Critical thinker, Independent, resourceful, and motivated to pick up new skills

PURPOSE OF JOB

Supporting WEO Mechanical business, the ideal candidate shall be equipped with precision machining manufacturing experience.

The individual will work closely with WEO manufacturing sites to ensure product quality is sustained throughout the manufacturing lifecycle of the product. You will facilitate the assessment, identification, correction, and prevention of quality issues via risk analysis and root cause analysis tools.

Reporting to the department head, you will assist in the planning and execution of the corporate quality strategy and tactical action plans rollout. You will be responsible for quality planning and establishing and maintaining metrics to improve quality system processes, process capability, reliability, and quality of the products.

JOB DUTIES

Primary Job Duties – Mechanical Business

Incoming / Supplier Quality:

• Planning of inspection / lead reduction of incoming activities at HQ via factory direct shipment initiative

• Coordinate investigation of quality issues with factory/supplier

• Coordinate MRB review meeting to ensure NCMR are investigate and processed in a timely manner

• Participate in supplier qualification process / performance trending

• Review and prepare inspection reports for shipment

• Lead supplier audit programme

NPI / First Article Inspection & Qualification:

• Participate in NPI / FA drawing review meetings with factory to align test acceptance criteria and inspection test plans

• Support inspection correlation activities between customer and factory

• Support FA source inspection, review FA documentation for completeness and submit FA package for Qualification

• Conduct review meeting to ensure completeness of manufacturing documentation after FA Qualification approval

Quality Improvement / Complaint handling

• Liaison between customer and factory/supplier on quality issues and support recovery plan

• Coordinate investigation and root cause analysis

• Verification of effectiveness and ensure timely closure of CAPA/SCAR

• Execute quality improvement action plan

• Participate in customer weekly meetings

Secondary Job Duties - Quality System / Continuous improvement

• Support the implementation and maintenance of QMS according to ISO 9001/14001 requirements

• Lead preparation and handling of customer audits

• Lead improvement / project rollouts

CANDIDATE REQUIREMENTS

Experience:

• 5-8 years experience in an Optics / Manufacturing / Precision Engineering environment

Qualifications:

• Degree in Mechanical Engineering or equivalent

Other Requirements:

• Proficient in English and Chinese language to communicate with customers from Asia, Europe, and USA

• Able to travel to China and Malaysia to support business needs

Key Competencies Required For the Job

• Experienced in the field of Optics / Manufacturing / Precision Engineering environment

• Good understanding in the implementation of QMS (ISO 9001/13485), Quality Assurance and Quality Control methodology

• ISO 9001:2015 Internal Auditor Trained

• Strong understanding in the use of Quality & Process Controls tools (CAPA, 5 Why, Risk assessment, control plan, SPC, metrology, and inspection techniques)

• Able to interpret Engineering drawings

• Critical thinker, Independent, resourceful, and motivated to pick up new skills

Responsibilities:

Attend to guest room and public area maintenance as reported by Front Office and Housekeeping.

Carrying out preventive maintenance of all electrical installations and equipment.

Other tasks and responsibilities includes upkeeping and maintenance of fixtures & fittings, carpentry, painting and plumbing works.

Requirements:

Possess minimum National Technical Certificate

Able to perform 3 rotating shifts, including weekends and public holidays.

PURPOSE OF JOB

Supporting WEO Mechanical business, the ideal candidate shall be equipped with precision machining manufacturing experience.

The individual will work closely with WEO manufacturing sites to ensure product quality is sustained throughout the manufacturing lifecycle of the product. You will facilitate the assessment, identification, correction, and prevention of quality issues via risk analysis and root cause analysis tools.

Reporting to the department head, you will assist in the planning and execution of the corporate quality strategy and tactical action plans rollout. You will be responsible for quality planning and establishing and maintaining metrics to improve quality system processes, process capability, reliability, and quality of the products.

JOB DUTIES

Primary Job Duties – Mechanical Business

Incoming / Supplier Quality:

• Planning of inspection / lead reduction of incoming activities at HQ via factory direct shipment initiative

• Coordinate investigation of quality issues with factory/supplier

• Coordinate MRB review meeting to ensure NCMR are investigate and processed in a timely manner

• Participate in supplier qualification process / performance trending

• Review and prepare inspection reports for shipment

• Lead supplier audit programme

NPI / First Article Inspection & Qualification:

• Participate in NPI / FA drawing review meetings with factory to align test acceptance criteria and inspection test plans

• Support inspection correlation activities between customer and factory

• Support FA source inspection, review FA documentation for completeness and submit FA package for Qualification

• Conduct review meeting to ensure completeness of manufacturing documentation after FA Qualification approval

Quality Improvement / Complaint handling

• Liaison between customer and factory/supplier on quality issues and support recovery plan

• Coordinate investigation and root cause analysis

• Verification of effectiveness and ensure timely closure of CAPA/SCAR

• Execute quality improvement action plan

• Participate in customer weekly meetings

Secondary Job Duties - Quality System / Continuous improvement

• Support the implementation and maintenance of QMS according to ISO 9001/14001 requirements

• Lead preparation and handling of customer audits

• Lead improvement / project rollouts

CANDIDATE REQUIREMENTS

Experience:

• 5-8 years experience in an Optics / Manufacturing / Precision Engineering environment

Qualifications:

• Degree in Mechanical Engineering or equivalent

Other Requirements:

• Proficient in English and Chinese language to communicate with customers from Asia, Europe, and USA

• Able to travel to China and Malaysia to support business needs

Key Competencies Required For the Job

• Experienced in the field of Optics / Manufacturing / Precision Engineering environment

• Good understanding in the implementation of QMS (ISO 9001/13485), Quality Assurance and Quality Control methodology

• ISO 9001:2015 Internal Auditor Trained

• Strong understanding in the use of Quality & Process Controls tools (CAPA, 5 Why, Risk assessment, control plan, SPC, metrology, and inspection techniques)

• Able to interpret Engineering drawings

• Critical thinker, Independent, resourceful, and motivated to pick up new skills

To deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all of internal and external customer/patients, with the key aim of providing excellence

Patient care and satisfaction.

• Ensure Procedural Area Readiness
• Adhere to Procedural Areas Readiness in terms of common administrative and operational areas e.g. Ensure Procedure area space is clean, overall décor, brochures, materials and posters are updated, administrative equipment, lights, air-con and telephone are functional in clinic public spaces are down
• Assist with smooth patient journey including registration, discharge, appointment bookings, cashiering and enquiries. E.g. Ensure accurate and timely registration at the counter
• Ensure patient’s Insurance providers are maintained and bills are accurate.
• Follow-up with pre/post scope/operation administrative duties. E.g. Ensure patient receives accurate and timely pre/post-procedure information E.g. book/reschedule procedures and appointments, follow-up on no-show according to doctor’s instructions and TCU information are provided accurately.
• Attend to appointment requests, emails and phone enquiries.
• To provide financial counselling to patient on the fees for consult, investigations, procedures and medication where applicable.
• To provide value added service as developed eg. Phlebotomy, Therapy Aid, Basic ADL assistance
• To lead / train junior staff in value-added services
• Participate in quality improvement project and assume other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executives.

Qualification Required and Area of Discipline

• Candidate must possess at least “A” Levels/Diploma
• Proficient in computer skills
• Team player with good communication and interpersonal skills
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed.
• When required, candidates should be comfortable with shift work.

What the role is

The Quality Service Branch (QSB), under the Clean Environment Group (CEG), handles cases related to pollution control and wastes management matters. In this role, we are looking for highly-motivated, dynamic and service-oriented individual to handle feedback, appeal and enquiries related to pollution control and waste management related issues. In addition, you will perform a wide range of duties focused on monitoring trends, and data analysis on various types of feedback to support ground operations. You will report to the Senior Assistant Director of CEG/QSB.

You will work in partnership with line departments and operations sections within Pollution Control 1 Division, Pollution Control 2 Division, Environmental Monitoring and Modelling Division and Waste Management Division, to ensure effective handling of feedback and appeal cases received from members of the public and stakeholders.

What you will be working on

You will be responsible for the following:

• Draft reports and replies and handle all cases from People, Private and Public sectors, including complex and sensitive cases, on pollution control and waste management matters in accordance with guidelines and Standard Operating Procedures and within service standards
• Review feedback and collaborate with operations and/or other agencies to understand customer issues where required, to identify gaps in service delivery and drive improvements/changes to service experience, processes, policies, and standards, including communication strategies and replies to ensure relevance and realism to changing customer servicescapes
• Partner, support and contribute to platforms and initiatives aimed at driving service excellence within NEA, for example, service events, newsletter, initiatives, etc.
• Analyse feedback data and garner insights from customer satisfaction surveys to sense and sense-make, and to propose improvement plans.
• Identify key customer segments, provide department-perspective to develop service strategies to meet current and future requirements of the customer segments.
• Provide support and advice to officers on service-related queries, for example, guidelines/SOPs, service standards, case handling, direct cases to appropriate parties, etc.
• Document institutional knowledge on unique cases of feedback for training and future reference
• Identify staff and/or projects eligible for reward recognition and prepare documentation for service award nomination

What we are looking for

• Good understanding of and keen interest on environmental protection issues including pollution control and wastes management issue
• A good team player with excellent communication, interpersonal and investigation skills
• Excellent communication skills and emotional intelligence, with ability to think logically
• Meticulous, good analytical and writing skills, and able to identify emerging issues for quick resolution
• Organised and able to multi-task
• Independent and resourceful with pleasant personality and enjoy working with others
• Highly resilient and able to handle adverse situations and difficult customers
• Self-driven, strong leadership skills and always ready to strive for improvement
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-2-BUKIT-MERAH-CENTRAL/Assistant-Director-Executive-Manager--Quality-Service-Branch----Contract_JR-10000029599-1

We are looking for a highly motivated and customer-oriented individual to join our team as a Customer Service Intern. This is a fantastic opportunity for anyone who is looking to gain practical experience in the customer service field. He/ she will report to the Senior Customer Service Representative.

To excel in this role, it is crucial to maintain a calm demeanour when dealing with customers. Additionally, willingness to evolve your digital savviness with our CRM system, software and e-commerce platforms is encouraged. In periods of high demand, it is expected that we provide assistance with order fulfilment, retail responsibilities, jewellery assembly, and actively participate in special events.

What you’ll do:

• Maintain a positive, empathetic and professional attitude toward customers consistently
• Assist customers with general enquiries about products, service process, our brand, refunds, cancellations and exchanges if any in a prompt and timely manner
• Resolve product or service challenges by clarifying the customer's queries; determine the cause of the situation; offer the best solution; expedite adjustment; follow up to ensure resolution
• Assist customers over multi-channel communication platforms such as email, phone, text, social media (FB and IG) and face-to-face
• Collaborate with order fulfilment team to attend customer’s request to fulfil order
• On the job experience at our retail store to gain first hand face-to-face customer service experience
• Provide accurate, complete information by using the right methods and tools
• Follow communications procedures, guidelines and policies
• Provide feedback to improve the customer service process together with the team
• Support any other duties or responsibilities assigned

What we’re looking for:

• Preferably Diploma, general education Degree or Hospitality related courses
• Experience in customer service is a plus
• Comfortable using social media platforms, CRM systems to engage with customers across multiple digital channels
• Good interpersonal and communication skills, fluent in English, written and spoken
• Additional knowledge of another language (written or spoken) would be an advantage
• Experience in e-commerce/retail would be a plus
• Able to work independently as well as collaboratively
• Have a can-do attitude and is a problem solver
• Passion for the fashion and jewel

This internship opportunity is required from September 2024 to Feb 2025

Edith Patisserie is one of the leading bakeries in Singapore with a specialisation in unique buttercream cakes and bakes.

We are expanding our team and we are looking for a passionate and dedicated individual to join our team and make a difference by delivering the best customer service we can offer to our clients.

· Engage with current and new clients via email, WhatsApp and social media on a daily basis.

· Interact with clients in-store and assist them with order placements and enquiries.

· Manage orders placed by clients on our website.

· Assist marketing with ideas on new and exciting lead-generating campaigns.

· Curate promos and deals to attract new customers and increase engagement.

· Manage customer feedback and issues with service recovery.

Requirements:

· 1-2 years experience in customer service industry

· Strong communication skills

· Good at multi-tasking

· Well-organised with good time management

· Personable and professional

· Work well in a team environment

Sounds like you? Join us today!

Job Type: Full-time

Salary: $2,500.00 - $3,000.00 per month

Schedule:

5 day work week, Wednesday and Thursday off. 9.30am-6.30pm

Location: 275 Outram Road, S169064

QA/QC Engineer working in China for 3-5 months.

Minimum five (5) years of experience in inspection, quality

control and quality assurance procedures related to the production of high quality structural steel products.

Accredited by JAC of IES/ACES

Registered under Singapore Structural Steel Society (SSSS) as a Registered Steelwork Supervisor.

Working location: Hang Zhou, China

Qualifications:

- 3-5 years working experience in C&S Engineering Consultancy Firm.

- Degree is recognized by Professional Engineers Board (PEB), Singapore.

- Preferably, has passed FEE, examination prescribed by PEB.

- Conversant with latest design codes and authority requirements.

- Competency in design software such as ETABS, SAFE, SAP2000, GSA, IDEA StatiCa, Tekla etc.

- Able to work independently to support the QP and directors.

- A team player and to carry out tasks/duties in a positive and dignified manner

Responsibilities:

- Responsible for the execution of civil and structural design involving the preparation of calculations, drawings and detailing.

- Assist in producing tender specifications and design requirements for calling of tender contracts.

- Attend project/technical meetings with authorities, developers and contractors.

- Involve in project planning, implementation and close monitoring of projects.

- Project coordination including submission to local authorities and liaison during the construction stage.

- Liaise with clients, consultants and authorities on technical matters.

Responsible for the execution of geotechnical designs involving the preparation of calculations and reviewing of geotechnical design drawings in accordance to customers' specifications, applicable codes and standards.

Job description:

• Ensure quality and accuracy of designs
• Produce sketch drawings
• Carry out design calculations
• Ensure compliance with project Design Criteria/Client Brief/ Approved Concept
• Check documentation complies with design
• Attend design, clients, architects and site meetings
• Ensure compliance with ISO Quality Procedure Manual
• Ensure design output sustains continuity of drafting program.

Job requirements:

• Preferably 2 years experience in geotechnical design in a consultancy company
• Candidate must possess a Bachelor's or Master's Degree in Geotechnical or Civil Engineering