This is a 12 months contract

Work Location: Commonwealth MRT

Salary Range : $3,000-$3,200 (no allowance)

Shift Schedule Night shift is

1. 7pm to 8am

2. Mon - Sun (including public holidays)

Job Description

1. Log all incoming calls and email and record sufficient information to facilitate effective incident

processing.

2. Identify the impact, urgency, and priority of incidents

3. Provide initial troubleshooting and support for incidents.

4. Escalate incidents that cannot be resolved by the service desk to the appropriate

Application Maintenance team and monitor progress.

5. Seek confirmation for closure from the user when resolution is provided.

6. Serve as the first point of contact for all incidents

7. Prepare daily and weekly report (knowledgeable in excel)

Roles and Responsibilities:

• Liaison between users and key service providers/vendors to ensure quality service delivery, performance and service levels are met as defined in the service contracts while driving initiatives for continuous service improvements
• Support the team in running the day-to-day IT Operation tasks and assignments which includes billing, procurement, budget, and reporting matters.
• Involve in relevant projects and tools implementation for service improvement and improving IT capabilities.
• Assist in preparing data analysis and management reporting. Use and enhance current in-house tool built using Power BI solution to provide real time visibility.
• Prepare and monitor IT operations metrics, assist in managing IT service desk to ensure SLAs are met.
• Assist in operational meetings and business reviews with business users on service delivery.
• Involve in IT Security, Audit and Risk matters where necessary.
• Documentation and review of current IT processes and policies as needed

Background and Experience required

• Minimum 2-5 years of experience in IT Operations and Service Delivery Management, preferably in Financial Industry using ITIL Processes and Best Practices.
• Knowledge of ITIL Processes (Service Management, Change Management, Incident Management, etc.) and industry best practices.
• Experience in managing external IT service providers and vendors.
• Good knowledge and experience in following IT Technologies are preferred (such as M365, AWS Cloud, Network, Database, Applications, DevSecOps) and keen to learn & improve further.
• Experience with JIRA, ServiceNow and ITSM / ITIL tools would be an advantage.
• Proficient with Microsoft 365 including Excel, PowerPoint, Power BI etc.
• Ability to work independently, self-starter and perform multiple tasks simultaneously.
• Keen interesting in learning and improving technology skill sets and exposure to projects.
• Good communication skills, responsible and pragmatic problem solver.

We are a Singapore based Company specializes in designing and building customised automation solutions for various industries. Our expertise is in providing total engineering solutions to manage the project from concept design, fabrication, programming to final installation and commissioning. Our systems are made to comply with international standards and we have successfully built and installed many industrial automation systems for a wide range of applications.We are proud to be associated with MGS Machine Corporation, USA, world leader in the manufacturing of high speed cartoning and other packaging machine for pharmaceutical, food and electronics industries. Pixel Automation Pte Ltd is the exclusive agent for MGS machine in the Asia region. We integrate MGS’s cartoning and other packaging related equipment in the turn key solution we provide to our customer. We also provide after sales and service support to MGS customers in the region.We are able to provide highly specialized solutions to our customer by integrating state of the art technologies form our principals and at the same time providing integration and service support from Singapore to the customers in the region at an affordable cost.- Minimum 1-2 years experiece- Minimum Degree and in Mechanical related field- Able to Travel- Good team player- hard working

Job Highlights

• Attractive remuneration package
• Great learning opportunities and career growth
• Medical and Insurance Benefit

About Us

• Established A1 main contractor
• KUAN AIK HONG CONSTRUCTION IS LISTED AMONG THE BEST EMPLOYERS IN SINGAPORE (Source: SINGAPORE'S BEST EMPLOYERS 2023 by The Straits Times | statista )

Job Description:

• Perform site planning, coordination & inspection relating to the construction project so as to ensure that project completion timeline, requirements and budget are met
• Assist in the implementation of project operations to comply with ISO 9001; 14001; 45001 standard requirements, documented procedures as well as client, companies, authorities’ requirements
• Update the progress of structural works in the Progress Reports
• Assist in commissioning including coordination structural engineering
• Maintain the proper documentation of inspection forms and other follow-up inspections from RE
• Support Quantity Surveyors in conducting site measurement and inspections
• Liaise with sub-contractors, suppliers and clients
• Work under the advice of the Safety Officer to adhere to compliance & safety requirements with regulatory and industry standards during the construction phase
• To ensure works are in compliance with quality procedures and within standard workmanship requirements

Requirements:

• Minimum Degree in Civil Engineering (recognized by PE Board of Singapore)
• At least 3 years of local relevant experience in Construction industry; HDB preferred
• Good analytical, communication and interpersonal skills

Suitable candidates are encouraged to apply this position via Apply Now button or email to [email protected]

Only shortlisted applicants will be notified.

• Perform system performance test and evaluation and customer qualification focusing on vision inspection system.
• Evaluating and establishing vision system performance specifications.

Requirements:

• Diploma in engineering discipline
• At least 1 year of field servicing experience in semiconductor industry
• PC hardware, OS and networking knowledge

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities:
• Greet Customers and direct them to a table.
• Take F&B orders and repeat orders to ensure correct orders have been taken
• Plan table arrangement; set-up and clear tables where required
• Pick-up orders from the Kitchen / Bar and serve them to Customers
• Ensure prompt and courteous service to Customers at all times
• Prepare mis-en-place at side station before operations
• Maintain the cleanliness of the dining area on a regular basis
• Be familiar with the menu
• Ensure compliance with established service standards.
• Undertake any other duties and responsibilities as may be assigned by your superiors from time to time.

Salary Range: $2,300 - $2,700 (Depends on experiences)

Working Hours: 5.5 Days ; 11 AM to 22 PM (including 1 hour break time)

Benefits: Variable Bonus ; 3 meals provided

Locations: Central, East, Northeast

Requirements:
• Highly motivated and willing to learn
• Customer centric and good team player
• Possess strong interpersonal and communication skills
• On-the-job training provided
• Able to work on weekends and PH

Interested applicants, can apply via WhatsApp +65 8431 2872

AUTHORITIES MANPOWER SERVICES PTE LTD

EA License No: 22C1014

EA Personnel Name: NG WAI LUEN

EA Personnel Registration No: R2198033

• Responsible in design and development of optics and illumination system

Requirements:

• Degree and above
• At least 2 years of experience in optics design/optical systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities:

• Support global NPI (New Product Introduction) on product design and development.
• Prepare drawing proposal and tooling design.
• Conduct tooling buy-off and hands-on tooling setup.
• Initiate and conduct the improvement project evaluation.
• Liaise with customer on design requirement and alignment.
• Liaise with factory on capability compliance.
• Responsible on tooling expenses and cost control.
• Overseas travelling may be required.

Requirements:

• Min. Diploma in Mechanical or Mechatronics Engineering.
• Proficient in using Solidworks software.
• Preferably with working knowledge and experience in taping machine, laser mark, jig & fixtures design.
• Positive attitude and self-motivated.

Our client is a Government link company in the FMCG industry. Due to business needs, they are now recruiting a HR Business Partner to be part of their Human Resource team for ongoing transformation projects. They are located in the West – easily accessible.

Working hours: 5 days per week

Mondays to Fridays: 8:30am - 6pm

Location: Joo Koon

Job Scope:

• Ensure compliance with SLAs, SOPs, and business continuity plans.
• Identify and address gaps and incidents promptly.
• Manage and govern activities at the outsourced contact center.
• Conduct monthly meetings with the vendor to review performance and address identified gaps
• Handle escalated feedback and provide timely solutions.
• Collaborate with internal and external stakeholders to address operational challenges.

Job Requirements:

• Proficient knowledge of Microsoft Office applications (including Excel, Word, and PowerPoint).
• Familiarity with Warehouse environments.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Personnel No: R21101676

EA Personnel Name: Ng Zhi Qing Alethea

Job Description :

• Responsible for the execution of civil and structural design involving the preparation of calculations and review of structural design drawings in accordance to customers' specifications, applicable codes, standards and other generally accepted practices.
• Assist in producing tender specifications and design requirements for calling of tender contracts.
• Undertake detailed design of buildings and civil infrastructures.
• Work with Qualified Person (QP) and/or Senior Engineer to develop design scheme for civil and structural works, submissions to authorities, project planning, implementation and monitoring progress of project.
• Project coordination and liaison with stake holders on technical matters during construction stage.

Requirements :

• Candidates must possess minimum a Bachelor Engineering (Civil) degree recognised by PE Board.
• Engineers with minimum 3 years' relevant local experience in engineering design work with consultant firm.
• Conversant with latest design codes and authority requirements (Codes of practice directives, etc.).
• With good attitude towards quality of work and timeline.
• Able to work independently to support the Qualified Person and/or Senior Engineer.

The candidate should be able work under the instruction of the client managers/engineers in the maintenance of the Electrical system in a semiconductor industry.

Further, he would be responsible to manage the contractors on the small to medium level expansion or modification projects.

He should able to work independently with minimum supervision and guidance.

Knowledge on the electrical system related to semiconductor industy facilities is essential. All the procedure and permitting system should be aware of any chemical and gas or pharma or semiconductor industry.

We are looking for proactive marine service engineer who are familiar with 2-Stroke & 4-Stroke Engines, Engine Components Overhaul and maintenance, general mechanical dismantling and assembly works.

Job Description:

• Inspect, diagnose and troubleshoot and carryout repair, maintenance or reconditioning of marine engines 2 & 4 Stroke Main/Aux Engines, Crankshaft & Camshaft Replacement and other onboard machinery.
• Carry out removal and installation work onboard vessels and general servicing and repair in the workshop.
• Delegate the job to the relevant team members and adhere closely to the projected repair and manpower plan.
• Lead a team of service technicians and plan, organize and execute repairs, maintenance and reconditioning jobs onboard the vessels in shipyards, ports, anchorage or voyage and offshore.
• Take the necessary measurements and readings to provide a repair plan, estimated repair time, consumables, and raw materials required for the job.
• Keep accurate records of all repair and maintenance work performed on the engine, including any parts replaced or repaired.
• Hands on work in rectification of defects and maintenance of mechanical or diesel components.
• Interact with customers during the work execution.
• Perform internal and external progress status up-dates of the assigned work.
• Assist with the development and implementation of service procedures and policies.
• Monitor service performance metrics and work with the team to identify areas for improvement.
• Conduct training and development programs for technician to increase knowledge and skills in the field.
• Strictly adhere to safe work procedures and applicable laws, rules and regulations.
• Follow safety procedures and use proper protective equipment when working with engines and other equipment.
• Proactively consulting, advising, and promoting available PMax service and products to customer.
• Ensuring an adequate level of cleanliness, maintenance of tools and equipment in the workshop.
• Accomplish all tasks as appropriately assigned or requested.

Requirements:

• Diploma/Degree in Mechanical, Marine or Engineering related field.
• At least 5 years relevant experience within the engine overhaul industry.
• Be able to work on board vessel's engine room environment, Shipyards, Anchorage etc and travel overseas for assignments.
• Excellent technical knowledge and problem-solving skills.
• Possess positive and responsible attitude towards work.
• Able to work with other specialists of the same or lower skill level and successfully complete projects.
• Ability to work independently and minimal supervision.
• Ability to create internal and external work reports.
• Able to do overtime and work during weekends and public holidays for urgent repair jobs.
• Salary will commensurate according to experience & qualifications.

Additional Information:

• 5 days’ work week
• Transport provided from Choa Chu Kang and Pioneer MRT and vice-versa.
• Variable bonus and better medical benefits.
• Career growth & learning opportunity.

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability. We regret that only shortlisted candidates will be notified.

Key responsibilities / accountabilities

Reporting to and assisting the Project Manager in the preparation of Nitrogen/Helium Leak Testing Work Packages and Procedures. Based in customer’s office at Jurong Island, Singapore.

Responsibilities include:

· Assumes the role of Project Engineer at designated worksite, reporting to the Project Manager.

· Under minimal supervision, develop Nitrogen/Helium Leak Testing Procedures and Workpacks in accordance with specifications and documented procedures.

· Check, verify and approve Procedures and Work Packs developed by other engineers.

· Assisting in pre-mobilization activities, including the selection of equipment and implementation of pre-mobilization function testing for critical equipment items and as required by the contract or client requirements.

· Locating of equipment at the designated load-out area, rigging up and carrying out of pre-testing activities prior to commencement of operations in accordance with the documented procedures.

· Assists with the training of assigned personnel in engineering and operations planning.

· Reporting any defects which may result in an accident/incident including the implementation of the corrective actions.

· Maintains records and communications as required by management. Promotes and maintains good customer relations.

· Performs other related duties as required.

Our client is a Manufacturing MNC, one of the leading players in the Contract Manufacturing sector. Due to business needs, they are now recruiting a Process Engineer (Molding) to be part of their Engineering team for ongoing transformation projects. They are located in the North – easily accessible.

Duties & Responsibilities:

• Monitor all technical and process activities in molding operations
• Responsible in troubleshooting on molding processes and machines
• Supervise and plan on-the-job training for Technicians
• Establish and execute all corrective and preventive actions for discrepancies and potential problems
• Responsible in Programs and System development

Requirements

• Diploma or Degree holder with relevant experience.
• Experience in molding processes

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682
EA Personnel No: R2198636
EA Personnel Name: Oh Puey Xin

Job Description :

Responsible for the execution of civil, structural or geotechnical design involving the preparation of calculations and review of structural design drawings in accordance to customer specifications, applicable codes, standards and other generally accepted practices.

Responsibilities

• Undertake detailed design of buildings and civil infrastructures, geotechnical, underground excavation and tunneling works.

• Carry out analysis design of buildings and infrastructure.

• Project coordination including submission to local authorities and liaison during the construction stage.

• Liaise with clients, consultants, and authorities on technical matters.

• Train and support junior engineers.

Requirements

• Civil Engineering Degree from a reputable institution. Degrees recognized by the Professional Engineers Board of Singapore are preferred.

• Minimum 3 years of relevant experience in Structural / Geotechnical design.

• Good knowledge of various engineering design software and analytical tools.

• Independent, organized with positive work attitude.

• Knowledge of design codes like Euro Code 2, 3.

• Good communication and presentation skills.

• Effective team player

Job Description & Responsibilities

• Apply data mining, data modelling and machine learning to extract and analyse information from large datasets
• Managing data pipelines, prepare, process and clean data through the use of python
• Strong hands-on experience of SQL skills in any RDBMS (experience with Snowflake is a plus).
• Strong understanding and experience of DBA knowledge and Excel.
• Strong hands-on experience in using Python to perform ETL/backend and stay up to date with latest libraries.
• Experience in automation testing and CICD pipelines.
• Strong understanding of data modeling concepts and able to design various components of data model and data engineering solution.
• Able to review solution design and perform code review
• Python and SQL.
• Good understanding of containerization platform.
• Good database concept

SKILLS: Python, Sql, ETL, CI/CD,DBA, ETL, snowflake

EUC Engineer (Fixed shift)

Brief Description:

End-User Support, strong in supporting all windows, iOS, and macOS systems, applications, and networking related.

Responsibilities

• Experienced in troubleshooting both desktop/laptop hardware and software.
• Single point of contact for end-users to log incident and service requests via email and hotline.
• Support user queries or issues are captured and validated for further processing.
• Coordinate with different support teams (including vendor coordination) to ensure issues are resolved with proper resolution recorded.
• Adhere to the SOP and Policy defined.
• Responsible for Call logging, Assignment, Incident Management & Coordination, Call Tracking and follow‐up until closure within the agreed SLA.
• Implementing best practices to reduce time and increase efficiency.
• Incident ownership, monitoring, tracking and communication with all parties.
• Focus on First Call resolution to ensure early closure of tickets.
• Day-to-day onsite IT support for hardware and software issues involving end-user desktops/notebooks, client’s network connectivity
• Install applications/software and apply updates/patches to desktops, notebooks and other end-user computing devices
• Preparation of desktop/notebook system image
• User account management (Account creation, deletion, modification, and reset password in accordance with Customer's process and procedures)
• Perform file backup, migration and restoration for end-users' desktops/notebooks

Requirements

• Higher Nitec and above in Information Technology or related field
• Provide IT technical service desk and onsite support for end-user services
• Support desktops, notebooks, printers and other hardware components.
• Minimum 3 years of IT (EUC) relevant experience with hands-on experience in Apple products, applications and networks.

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Location: Jurong, Suntec, East Coast, Punggol

Working Hours: Fixed shift
i. Mon – Fri 8:30 am to 4:30 pm (onsite), Sat 9:00 am to 1:00 pm. (onsite)
ii. Mon – Fri 10:00 am to 7:00 pm (onsite)

Commencement: Immediate

Job Summary

• Responsible for working alongside Engineers and managers and accepting delegated responsibilities and duties with the goal of eventually becoming a project manager.

Responsibilities

• Work in different departments to gain perspective including Construction projects, Maintenance projects, Business development, Planning and Estimation, QA/QC, HSE, purchasing and costing.

Assist the Project Engineer in the following areas.

• Prepare, schedule, coordinate and monitor the assigned engineering construction and maintenance projects
• Prepare the technical and commercial proposals for tenders and participate in the negotiations with the clients
• Monitor compliance to applicable codes, practices, QA/QC policies, performance standards and specifications
• Interact daily with the clients to interpret their needs and requirements and represent them in the field
• Monitor compliance of HSE policies and practices and participate in HSE initiatives.
• Perform overall control of the assigned work (budget, schedule, plans, personnel’s performance) and report regularly on project status
• Cooperate and communicate effectively with project manager and other project participants to provide assistance and technical support

Requirements

• Degree in Mechanical Engineering or Electrical Engineering, Preferably Fresh Graduates
• Interest in working in the Construction industry as a site engineer, including live plant environment.
• Ability to work with multiple discipline projects.
• Project management and supervision skills.
• Decision-making ability and leadership skills.
• Time management and organizational skills.

ROLES & RESPONSIBILITIES

• Prepare and disseminate reports.
• Collate and submit monthly online sales & marketing accruals and expenses.
• Assist and support sales teams on new accounts opening procedure and Pricing update
• Sales Order Processing and Delivery
• Customer A&P tracking and claims
• Set up a contract management system to store and track the renewal of contracts
• Assist Technical department personnel on monthly equipment reports to headquarters and update equipment inventory
• Other ad-hoc duties as assigned from time to time.

REQUIREMENTS

• Possess at least a Diploma
• Highly proficient in Microsoft Excel and knowledge in Microsoft Word and PowerPoint
• Meticulous, responsible and team player

Core Responsibilities:

• To perform quality assurance functions with regard to the product (jet engine components), process and maintain quality management system while ensuring compliance with all related government agencies, aviation authorities and customers’ requirements and regulations.
• Establish quality procedures and quality control instructions.
• Liaise with customers / vendors / suppliers on non-conformance activities, perform root cause analysis and determine effective corrective actions to reduce or eliminate the cost of poor quality.
• Perform internal audits to evaluate quality system, products and processes (ISO9001 / AS9100 / NADCAP).
• Perform vendors’ and on-site audits as required.
• Uphold customers’ and regulatory authorities’ requirements.
• To carry-out other QA functions as required.

Qualifications:

• At least 2-3 years’ of relevant experience in Aerospace QA environment.
• Good analytical, communication and interpersonal skills.
• Meticulous attention to details, able to multi-task and commit to job.
• Familiar with ISO9001 / AS9100 Quality Management System requirements.
• Experience in using problem-solving tools including fishbone diagrams, FMEA and 5-whys methodology.
• Able to interact effectively with other functional departments such as Engineering and Production to resolve issues relating to products and processes.
• Familiarity with audit covering special processes including heat treatment, plasma coating, NDT would be a plus
• Experience in metallurgical laboratory evaluations would be advantageous

Education Requirements:

• Degree / Diploma in Mechanical / Aeronautical Engineering

Our client is from the Retail Industry. They are looking for a Customer Service to assist their team in the next phase of their business. They are located in They are located at East – easily accessible.

Responsibility:

• Extend a warm and professional welcome to travelers while attending to their inquiries and sharing information on available services.
• Customize the shopping experience by offering tailored product suggestions based on each traveler's specific preferences and needs.
• Provide guidance on selections of liquor and tobacco products.
• Foster enduring connections with travelers through active involvement and relationship-building.
• Proactively apply upselling strategies to meet sales targets.
• Keep updated on duty-free allowances, age restrictions, and pertinent regulations.
• Efficiently and professionally address travelers' concerns or complaints.
• Accurately and swiftly manage cashier transactions.
• Monitor and sustain appropriate inventory levels.
• Act as the primary representative of the company, maintaining its brand image.
• Maintain store aesthetics according to management's visual merchandising standards.
• Undertake any additional responsibilities as directed by Supervisors or Managers.

Requirements:

• Min 3 years of customer service experience in retail or hospitality industry will be preferred
• Able to commit to rotating shift hours, including public holidays and weekends
• Some level of knowledge, skill and familiarity with technology preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidates will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115141(Tan Su Yee)

• Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office
• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
• Provide user data and application recovery
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Use tools and methodologies to load, copy and customize operating system configurations for deployment
• Responsible for tracking hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
• Works with vendor support contacts to resolve technical issues within the desktop environment
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Provide VIP support
• Resolve and update incidents with in SLA and also update stakeholders for P1 cases
• Update KB with solution provided

• Responsible for USB2.0/USB3.0 device driver development, test, optimisation, and maintenance.
• Perform WHQL testing and certification of drivers and device frameworks.
• Take part in all phases of SDLC and prepare corresponding documentation.

Requirements:

• Degree in Computer Science/Engineering
• At least 5 years of USB device drivers’ development experience in Windows/Linux/mac/WinCE
• Good knowledge of USB2.0/USB3.0/ USBCV protocols and USB Device Classes (HID, MSC, CDC, UVC, UAC, DFU, Custom).

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Newly start-up Sushi Takeaway Kiosk in Tanjong Katong looking for Part-time Kitchen and Service crew to join us.

Job Description:

• Assist in preparing/cutting food ingredients/ cooking (before and during
  operations).
• Maintain the highest standards of food service quality, cleanliness, and
  hygiene.
• Ensure freshness and quality of all menu items.
• Keep workstation and equipment clean, organized, sanitized, and
  sufficiently stocked.
• Takes orders and serve customers.
• Time slots: 9.00am - 2.00 pm, 5.00pm - 8.00pm
• Salary: $12.00 per hour.
• With Food Hygiene Certification.

If interested, please whatsapp your resume to 9423 3890.

Summary:

1. Strong sound, analytical and decision making abilities

2. Excellent inter-personal and communication skills in dealing with all levels of staff and external parties

3. Demonstrate critical thinking: ability to suggest improvements and identify risks

4. Strong Service orientation and professional work attitude: ability to prioritize, and manage internal clients’ expectation

=Cheque Processing Vendor Management

=Service levels performance

=Monthly invoices review

=Change Controls and Special Requests

=Risk and control identification

=Operational issue/incident management

=Audit facilitation

=Business Continuity Planning (BCP)

=Data Loss Prevention (DLP) support

=Control gaps remediation

Responsibilities :

1. Manage Cheque Processing Vendor to ensure optimal performance and improvement of existing processes

2. Monitor service levels performance against critical measures set in service contract

3. Review monthly invoices billed by vendor

4. Oversee Change Controls and Special Requests to manage changes in the outsourced environment with the respective subject matter experts or control functions in the bank.

5. Review processes and identify areas for improvement, risk and control.

6. Perform operational issue / incident / escalation management of cheque/courier-related matters and identify root cause(s) and implement preventive measures.

7. Prepare and facilitate audits by internal, external or regulatory audit functions.

8. Provide operational support to Business Units for new initiatives.

9. Manage Business Continuity Planning (BCP) for outsourced-related matters

10. Support Data Loss Prevention ( DLP ) implementations in the outsourced area

11. Perform and support site visits with site visit SMEs and control functions

12. Ensure control gaps are addressed with timely and appropriate action plans by the vendor

"