Identifying customer needs and overseeing service delivery within the business context. Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. Managing finances and budgets. The role of a service delivery manager is entirely customer-facing. Duties of a service delivery manager typically involve overseeing a range of functions to facilitate the delivery of superior services to the end-users.

• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews & follow ITSM
• Providing accurate and regular reports to the management on performance of the service delivery
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimization
• Building and managing a team of maintenance service engineers and technicians technical competency to match the expectation of the customers
• Planning and managing the maintenance service engineers and technicians that will attend to fault calls within the SLA and manage outsource preventive maintenance of our various sites
• Managing maintenance spares and lead time of spare parts are also critical to meet the service recovery time and cost
• Building good relationship with our customers are paramount importance and you need to be clear of our contractual obligations, contracts validity and contracts renewal with all of our customers
• Meeting and exceeding Financial KPI for the service team

Requirements

• Degree in Electrical/Electronics engineering or computer engineering
• At least 5 years working experience in Communication systems or Integrated security systems (eg: CCTV, ACS, PA, SCADA, PLC, Radio commn, "Communication systems")
• Have Strong Leadership qualities to lead the team
• Have good interpersonal skills to deal with customers
• Highly Self-motivated and responsible individuals
• Have good electronics/electrical/security system knowledge
• Have good vendor and supplier management

Mission:

Within a matrix organization, the candidate will transition technical knowhow into sales opportunities. Drive technical approvals (including OEM), technical support work including intense customer interactions to translate customer requirements into profitable sales opportunities for Lubricant Additives Business (LAB) across the product range. Define promotional story lines for sales team in coordination with Application Technology, Business Development & Regional Sales Account Managers to develop winnable value propositions.

Key Responsibilities:

Technical Project Leadership:

• Manage and lead technical service projects, including new product development, complaint resolution, raw material approval, and the introduction of existing products.
• Ensure successful execution of projects within established timelines and budgets.

Customer Interaction and Support:

• Engage with customers to understand their technical requirements and provide tailored solutions.
• Drive technical approvals, including those for OEM partners.

Training and Development:

• Deliver technical product information, updates, and training to sales teams and customers.
• Collaborate with technical team to support product development initiatives.

Market Analysis:

• Collect and analyze data on market trends and competitor activities to inform strategic decisions.
• Identify potential opportunities for growth and improvement based on market insights.

Networking and Collaboration:

• Maintain a broad network with external authorities, research institutes, and government organizations.
• Foster relationships that support the organization’s technical and strategic goals.

Strategic Technical Guidance:

• Provide technical expertise and insights to the management team regarding strategic growth opportunities.
• Support the development of long-term strategies that align with business objectives.

Job Requirements:

• Bachelor’s degree in Chemical Science, Chemical Engineering, or a related discipline.
• 5-10 years of relevant industry experience, preferably in a technical service or sales support role.
• Strong communication skills, with the ability to convey complex technical information clearly.
• Proven project management skills, with a track record of successfully leading technical projects.
• Ability to stay updated on industry trends and technical developments.
• Travel may be required to meet with clients and attend industry events.

What We Offer You:

• Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
• Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
• Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
• Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning .

Diversity: For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.

Join Us: If you are a proactive and skilled technical professional with a passion for driving sales through technical expertise, we invite you to apply for the Regional Technical Service Manager position. Together, let’s drive innovation and success in our organization!

Join Wolfgang Violin Studio as Part-Time Customer Service Staff!

Key Responsibilities:

Greet and assist students and parents

Manage scheduling, customer service and phone calls

Handle customer enquiry and trials

Support teaching team and daily operations

What We’re Looking For:

Good spoken English, attention to details

Pleasant and friendly personality

Previous customer service experience is a plus!

Students and retirees are welcome to apply!

20 hours per week, including one full weekend

Friendly, supportive work environment and dynamic team

Career advancement opportunities.

If you’re ready to be the welcoming face of Wolfgang Violin Studio, apply today! Send your resume to [[email protected]] with recent resume.

Join our team and make a difference — one smile at a time!

PURPOSE

This role is responsible to provide support IT Servicedesk and Infrastructure management for FWD. Provide FWD SG staff with IT assistance eg provide basic access administration and monthly patch application to endpoints. Support in terms of server and network management.

KEY ACCOUNTABILITIES

• Day-to-day technical support for end users for laptop, printers, and mobile devices.
• Remotely accessing hardware or software for clients to make changes and fix problems
• Running reports to analyse common complaints and problems
• Asset management for IT assets.
• Liaise with vendors and end users for purchasing, repair and warranty services of IT related items.
• Maintain and monitor office IT Infrastructure
• Onboarding and Offboarding of end users
• Meeting Room setup (Room booking, Screen sharing)
• System to support (Windows, Mac, iOS, Android)
• Create and update user guide for user and system.
• Coordinate and liaise with relevant team/Service Providers for infrastructure management.
• Ensure Infrastructure services are meeting SLAs.
• Provide technical support when necessary to resolve Infrastructure related matters.

QUALIFICATIONS / EXPERIENCE

• Diploma in Information Technology or higher
• 1-2 years of related experience in IT operations and support

KNOWLEDGE, SKILLS & ABILITY

• Ability to handle multiple tasks simultaneously
• Good communication and writing skills
• Candidates should have a strong analytical and problem-solving mindset.

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

The Customer Service Officer (Supermarket Team) is responsible for achieving sales order and delivering service excellence. He/she has to communicate and engage with customers on a daily basis. In order to drive seamless customer experience across channels, he/she handles order fulfilment processes and involve in continuous service improvement.

Job Description:

1) Sell and provide advice on products and services via phone call

2) Process and issue sales transactions

3) Tabulate and consolidate sales' payments

4) Interact with customers daily

5) Follow SOPs for order fulfilment process

Pre-requisites:

1) Able to commit to 6-days work-week

2) Basic spoken and written Chinese and English language

3) Basic knowledge in Excel and computing skills

Responsibilities:

• lst level helpdesk to respond to calls
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
• Primary responsibilities are focused on customer contact
• Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at [email protected]
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

Job Responsibilities:

• Manage customers’ orders efficiently.
• Assist in the generation of sales order, delivery order, invoice, and credit note.
• Monitor and promptly respond to email correspondence and customer inquiries.
• Ensure accuracy in receipts, amounts, and records.
• Handle all incoming inquiries via phone, fax, email, and walk-ins.
• Execute day-to-day sales order processes.
• Collaborate with other departments to fulfil customers’ orders.
• Provide indoor sales support.
• Perform any other ad-hoc duties assigned by Management.

Job Requirements:

• Minimum 'O' Level or Diploma qualification.
• Preferably with at least 2 years of relevant experience.
• Excellent communication, interpersonal skills, and customer oriented.
• Proactive with a strong ability to prioritize tasks effectively.
• Capable of working under pressure and managing multiple tasks.
• Familiarity with ERP/NAV system is a plus.
• Diligent and dependable with a positive attitude.

Working Hours:

• 5.5 days’ work week (Alternate Saturday)
• AM shift #1: 7am to 4pm (Mon to Fri), 7am to 12noon (Sat) OR
• AM shift #2: 8am to 5pm (Mon to Fri), 8am to 1pm (Sat)

Work Location:

• 5 Jalan Tepong (Transport is provided: Pick-up point at Lakeside MRT Station)

Why Join Us:

• Be part of a company that values and invests in its employees.
• Work in a collaborative and inclusive environment.
• Have a strong supportive culture that encourages innovation and career growth.
• Competitive compensation and benefits package.

Attractive Staff Benefits

• Performance Bonus, Medical Benefits, and Staff Purchase, etc.

Role: Patient Service Associate
Location: Tan Tock Seng
Contract Period: Oct 2024 to End Feb 2025
Work Schedule: Mon to Sun, including Public Holidays ; 11am to 8pm
*Convertible to permanent staff*
Salary: $12/hr
Physical Interview

Job Description:

- Assist with registration of inpatient visitors via kiosk, counters etc.
- Assist with scan-in/out duties at the gantries.
- Assist with retrieval of RTLS tags from exit gantries, replenishment of tags to counters, kiosks, charging room, office etc.
- Assist with way finding duties, taking in general queries/feedback and ensure needful information is escalated according to department’s reporting structure.
- Ensure adequate communication is performed within the team to ensure all ground duties are completed promptly.
- Any other duties/events/activities assigned by Duty Manager.

Attention to: Hailey Yang

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Job Details

• Basic : $2000 - $2300
• Working hours : 6 days per week including weekend, 3 different shift, will arrange when interview (3 shfts 10am to 6pm. 1pm to 9pm. 12pm to 8pm.)
• Location : Suntec City
• Sell camera or digital product

Job Scope:

• Attend to customers’ enquires via email, phone or face to face.
• To prepare documents pertaining to Redemption of free gifts.
• To promote the Sales of Accessories for Cameras.
• To assist in the Online Workshop Registration.
• To register consumers for events.
• To prepare Corporate Redemption.
• To maintain overall cleanliness and operations of Studio

WE REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Manfield Employment Services Pte Ltd (Lic. No: 95C2823)

Posting Personnel: Tan Kah Lee

EA Personnel Reg No.: R23116010

Responsibilities:

• Implement the delivery and service business strategy of the company and regional enterprises, formulate business plans and strategies within the representative office, and be responsible for achieving the strategic goals of the representative office's enterprise delivery and service
• Responsible for the business objectives and market success of the representative office’s delivery and service business, responsible for the customer satisfaction of the company’s delivery and service business, and ensuring the continuous development of the service business in the representative office
• Be able to adapt to the NA key customer service strategy, build a key customer service team, standardize standard actions, and be responsible for key customer satisfaction
• Guarantee the delivery of major projects, implement major network management, and be responsible for the successful delivery of representative office projects and customer network security
• Match and formulate key customer service strategies for representative offices, build representative office service teams and capabilities for excellence/strategy/core (white list) NA, and be responsible for achieving key customer-related goals (service, operation, full customer, etc.)
• Adapt the enterprise service partner enabling strategy, formulate and implement the representative office service partner enabling plan, and achieve the partner enabling goal
• Implement the adaptation and operation of service processes, platforms and IT tools locally
• Match the service needs of the representative office enterprise, cooperate with the relevant departments of the representative office, and build a team of organizations, cadres and experts in this field

Requirements:

• At least master degree in computer science/engineering/telecommunication or other related majors
• Minimum 10 years of working experience for service project delivery or maintenance project delivery in enterprise industry
• Minimum 10 years of project management experiences and ensure customer satisfaction
• Minimum 10 years of leadership experience in dynamic team management
• To keep abreast of emerging technologies, standards and management methods and to provide advice and guidance on ICT matters to the Management
• Preferable with pre-sales experiences & 5G knowledges
• Knowledge of project management and maintenance service delivery
• Strong organizational and leadership skills with proven ability of project delivery
• Self-initiative to take the responsibility of task and learn new products/technologies
• Ability to communicate bilingually in Mandarin and English. Mandarin is essential to communicate with colleagues in the head office in China

Interested candidate who wish to apply for this position, please click on APPLY NOW

EA License No.: 01C4394 | PERSOLKELLY Singapore Pte Ltd

EA Registration No.: R23117518 | Heah Sian Wei

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any querie

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Responsibilities

• Provide courteous service to guests and responds efficiently and tactfully to complaints, requests and enquiries.
• Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures.
• Establish contact (courtesy calls) with guests and render assistance where necessary.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Any other reasonable job tasks as assigned.

Requirements

• PSLE or equivalent.
• Willing to perform rotating shifts.
• Positive attitude with outgoing personality and good communication skills.
• Experience in hospitality and knowledge of Opera is preferred.

- welcome and assist customer warmly into restaurant

- taking food orders

- prepare drinks and serve food according

- perform chashiering duties

- ensure cleanliness of dining and food preparation area

- assist in managing overall daily operations

- supervise and train junior services crew

- ensure workplace safety

Responsibilities:

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Requirements:

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Office hours

Location: Changi

1. Deliver personalized service over the telephone to customers on Housing loan, car loan and auto loan on their services enquiries in an effective and efficient manner.
2. Review customer existing home loan package and advice accordingly on the various option available
3. To protect home loan portfolio by managing customer expectation on loan repricing package offered
4. To respond and follow up on customers’ request promptly and accurately
5. Identify cross-sell opportunities during customer interaction and proactive calling.
6. Consistently deliver excellent quality service to our customers to achieve total customer satisfaction

Regards,

Lini

Recruitment Consultant

R22108463

JOB RESPONSIBILITIES:

• Assist Supervisors and Managers in ensuring the smooth daily operation of the cafe
• Ensure customers have a pleasant and memorable dining experience
• Constantly obtain customer feedback during operations to ensure satisfaction
• Monitor setup, maintenance, cleanliness and safety of dining areas
• Perform duties like ordering, serving, clearing and setting of tables
• Promote sales and be familiar with promotions and menu
• Attend to customer complaints (if any)
• To handle cashiering duties
• Assist to upsell promotions
• Constantly motivate & cultivate a team spirit in the restaurant
• Maintains utmost service standards and discipline/grooming among the service staff
• Supervise and train the service staff to Outlet standards of excellence
• Adhere to company’s standard operating procedures
• Required to act as Manager on Duty in absence of the Managers & Supervisors
• Any other appropriate duties and responsibilities as assigned

JOB REQUIREMENTS:

• Possess 2-3 years of F&B service experience
• Strong public relations skills
• Possess good communication & interpersonal skills.
• Able to work independently and as a team.
• 5 days work week

• Well Established Company
• Basic $4000 - $5500 + Allowance + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong East
• Working Days: Monday to Friday
• Working hours: 8.30am to 5.30pm
• DCS | PLC | SCADA

Job Responsibilities:

• Understand / develop technical design specification / requirements and associated document relevant to project
• Develop system database, control logic and graphic according to project design
• Conduct Factory Acceptance Testing and System Commissioning on site
• Product test document and training material
• Conduct training to customer
• Provide technical support to sales and maintenance team
• Others ad hoc duties as assigned

Job Requirements:

• Possess minimum Diploma or Degree in Mechanical / Mechatronic / Electrical Engineering or equivalent with 1-2 years of relevant experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Customer Service Officer (Woodlands Checkpoint) – Up to $2,700 Gross

Location:
Woodlands Checkpoint

Working Hours:

• 12-hour rotating shift (10am-10pm / 10pm-10am)
• Rotating schedule: 2 Day shifts, 2 Night shifts, 2 Off
• Open to candidates seeking Day or Night shifts (Shift allowance may not apply for permanent shifts)

Contract Duration:
1-year contract, renewable based on performance and operational needs

Salary & Benefits:

• Gross Salary: Up to $2,700 (includes shift allowance, OT, performance bonuses, and incentives)
• Join-in bonus of $600 upon confirmation.
• Additional incentives: Monthly, Quarterly, and Annual Performance Bonuses
• Uniform provided for easy identification

Key Responsibilities:

• Assist in card issuance and payment collection at the office booth
• Handle the collection of fees and fines (VEP, Toll, ERP) at manned terminals
• Process digital applications for vehicle permits and ensure accurate data entry for motorists
• Provide outstanding customer service by addressing motorists’ queries professionally
• Ensure smooth daily operations at the checkpoint

What We’re Looking For:

• Minimum GCE N-Level qualification
• At least 1 year of experience in cashiering and customer service roles
• Willingness to work on a rotating shift schedule, including weekends and public holidays
• Ability to thrive in a fast-paced and dynamic environment
• Open to Singaporean only

Should you be interested in this position, please submit your resume to [email protected] directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Personnel No: R22110343 • EA Personnel Name: Neo Shou Qi

Interview on 29th Oct 2024!

Location :

Jurong East, Hospital

Working Hours :

• 42 hrs/week
• Any 5 days in a week (1 weekend inclusive PH)
• Shifts: 10am – 7.30pm & 7am to 4.30pm (cannot choose)

- Have to work 1 weekend

- Able to work on PH

Salary :

1700 – 2000/month

Summary :

This job is a very hands on job – basically serving food tray from the robot to patients ( 2 tea breaks + lunch + dinner)

Apart from serving food, will need to do inventory if the food stocks going low (milo/ biscuit) or linen stocks are low

Job Responsibilities:

• Provide excellent customer service to the patients
• Serving of food and drinks to patients and clearing it once patients have finished their meals
• Checking food served against patient meal orders
• Assist in inventory management
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Assist nurses to meet patient's nutritional needs
• Maintains levels of confidentiality and discretion of the patients.
• Any other ad-hoc duties as assigned by Manager

Requirement :

- no HC background ok, those that keen to work in HC ok

- need to have customer service skills

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Benefits:

• Basic Salary up to $2,100 with yearly increment based on performance.
• $100 monthly transport allowance
• $5 Meal Allowance per working day
• Night shift allowance of up to $400 per month
• Medical and Dental Benefits
• Company transport provided
• Birthday Ang Pao
• Career Advancement Opportunities

Job Description and Qualification:

This is a full time role for a Service Crew (Karaoke) located in Islandwide. Our client is Singapore's largest and first themed karaoke chain. This position includes handling phone reservations and inquiries, greeting and directing guests to their rooms, and managing orders for food and beverages. The position also requires basic technical support, such as checking microphones and karaoke systems, while maintaining a clean and safe environment. The ideal candidate should be able to work independently, communicate effectively with the team and management, and maintain a neat appearance. Additionally, they should be comfortable handling alcoholic beverages and be ready to take on other duties as assigned by their supervisor.

Qualifications:

• Entry level are welcome
• Training will be provided

Beauty Advisor/ Retail Sales (Korea Products)

Working Days: 5 days

Working hours: 44hrs (Rotate Shift) Operation hours 10am – 10pm

Location: Orchard

Salary: $2500 - $3500 (depend on experience)

Responsibilities

Customer Service

- Deliver excellent customer service, cultivating a pleasant shopping experience for customers.

- Handle daily customer queries & feedbacks with prompt and fitting solutions

- Review and handle returns and exchanges in compliance with company policy

- Contribute creative ideas to build / develop strong regular clientele

Operations

- Support daily business operations of the retail store. (eg: cashiering function,

house-keeping)

- Ensure store presentation is consistent with brand image

- Assist in sales plans execution & participation in conjunction of marketing events & promotions.

Inventory replenishment

- Assist in visual merchandising whenever new stocks arrive, to provide optimal

shopping experience for the brand

- Work closely with the Store Manager & Assistant Store Manager to achieve KPI(s) and for any other store related matters

- Operates POS cash register & handles various payment mode with accuracy

- Communicates feedback gathered through in-store activities to supervisors

Other duties

- Perform any other ad hoc duties that may be assigned from time to time (eg:

Stocktake exercises)

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for an IT Maintenance Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Provide technical assistance to clients when required.
• Support operations on a 24/7 basis, with rotating shifts.
• Diagnose and resolve technical issues promptly.
• Communicate complex technical information in simple terms to clients.
• Understand and manage client requirements.
• Collaborate with the support team to escalate unresolved issues to the relevant product vendors.
• Maintain close communication with vendors to improve and support product solutions based on feedback and industry trends.
• Continuously enhance knowledge in IT security products and solutions.
• All other adhoc duties as assigned.

Requirements:

• Minimum Nitec/Diploma or other related field of studies.
• Minimum 1 years’ relevant experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Job Summary

• To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care in St Andrew’s Community Hospital.
• To oversee and be responsible for the communications and patients’ relations matters of St. Andrew's Community Hospital, through befriending and building of a strong rapport with the patients and their family.
• To collaborate with HODs and line staff to operationalize the patients experience strategy.
• To provide expertise and resources in educating the Head of Departments and line staff in the philosophy and techniques of patients experience improvement.
• To set benchmarks/targets for evaluating the effectiveness of the patients’ relations services and programmes for the purpose of continuous improvement.

Principal Responsibilities

1) Patients Relations Engagements

• To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards.
• To be the point person of the hospital for the patients and their family.
• To implement workflow to ensure a positive experience at every touch point with patients and their family.
• To identify caregivers stress and discern sensitive issues and offer counsel/suggestions to solve the problem or to handle the situation.
• In any crisis situation to advise and support the Head of Department and the staff on the appropriate approach and action to be taken to diffuse anger and tension, at the same time relate to the patient and his/her family to offer empathy and counselling, where necessary, to calm the situation. Offer practical solutions and support to the patient and the family where caregiver stress has been identified.
• Identify and assist/support staff andHead of Departments who are struggling with patients’ relations and communication issues.
• To supervise, train and mentor the team of Ward Ambassadors who are part of the Patients Relations Team.
• To review and assist in handling feedback and complaints received through the Patients Feedback Form with appropriate (verbal/written) responses.

2) Patients Experience Programmes

• To work with Corporate Communications, Pastoral Care Services and Nursing in organizing patients’ engagement events.
• To develop programmes and events to promote patients’ engagement and improve patients experience.

3) Family/Caregivers Engagement

• To proactively identify caregivers stress and engage caregivers in conversations for the purpose of offering empathy and support, solutions and resources that will enable them to cope better.
• To collaborate with external agencies like Caregivers Alliance in supporting the caregivers and post discharge follow up.
• To participate in ward processes relevant to patients’ relations and experience.

Secondary Responsibilities

• To provide training in dementia care to staff as well as to caregivers.
• To carry out duties and responsibilities that may be assigned from time to time.

Job Requirements

• Diploma/Degree or training in public relations, communications and counselling.
• Preferably has relevant working experience in hospitality or public relations or caregiver support and counselling.
• Minimum 5 years relevant experience in a managerial role.
• Is independent, dependable, self-motivated, creative, warm, outgoing and has good interpersonal relationship skills.
• Is strong in public relations and client experience or in areas of support and counselling.
• Has good organisational ability, is resourceful and is able to carry out positive communications and rapport building to enhance patients' experience of the hospital services.
• Is mature in disposition, to be able to cope with changes and demanding situation.
• Is able to discern sensitive issues and offer reasonable guidance/suggestions to solve the problem or handle the situation.
• Is resilient, calm and exercise sound judgement so as to overcome a crisis situation and prevent/minimise any negative impact on the organisation's image and staff morale.

Work Location

• St Andrew's Community Hospital / 8 Simei Street 3, Singapore 529895

Yishun

Monday to Friday 9am to 6pm

Need to travel to China

Salary up $4000 (Salary commensurate with experience)

Japanese MNC

Semicon industry

Duties and Responsibilities
Service matters:
- Liaising directly or indirectly with external customers in Singapore or other countries for any service/ technical related matters.
- Account Management directly or indirectly be it technical or support related matters.
- Respond to customer sites when require.

Operations matters
- Inventory control such as controlling the movements of the spare parts in the store and monthly stock-taking of part etc.
- Issue Service order / Service report / Quotation to either appointed agent or customers.
- Prepare and update all service reports to be submitted weekly for any service tasks or response carried out.
- Liaising with external vendors, customers and Headquarter on any related issues and enquires.
- Impart machine/ service knowledge to peers so as to build up the service capability.
- Conduct demo/ trainings for customers / peers as and when require.
- Able to provide service support overseas as require.
- All other related work as assigned by superior.

Requirements

• Diploma/Degree in mechanical/mechatronics or related engineering
• No experience can apply as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368