1) Establish and maintain relationships with other agencies and organizations in community in order to meet community needs and to ensure that services are not duplicated.

2) Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.

3) Direct activities of professional and technical staff members and volunteers.

4) Evaluate the work of staff and volunteers in order to ensure that programs are of appropriate quality and that resources are used effectively.

5) Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.

6) Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.

7) Research and analyze member or community needs in order to determine program directions and goals.

8) Analyze proposed legislation, regulations, or rule changes in order to determine how agency services could be impacted.

9) Implement and evaluate staff training programs.

• Perform detailed analyses of existing operations and processes, gathering applicable data and identifying areas for improvement
• Devise new approaches to improve efficiencies and cost-effectiveness while meeting quality objectives
• Work with management on budgeting, planning and reporting requirements
• Create financial forecasts for key operational initiatives
• Regularly communicate with operating teams and management to present ideas, new processes and analytic-based findings
• Provide assistance in setting staffing levels consistent with budget constraints and departmental needs
• Direct, manage, train and mentor operations department team members
• Work closely with key company teams and functional areas
• Assist in managing staff levels, supply requirements and equipment needs
• Develop and build relationships across organization to gain consensus and intra-organizational communication
• Establish organizational relationships and mutually beneficial alliances with potential company partners
• Build expertise in effectively using the latest analytical technology and tools

Job Description:

• Responsible for overseeing the handling, storage and disposal of hazardous or toxic materials.
• Provide a prompt and appropriate technical advice to Sales and Operation Personnel on their waste management enquiry which includes waste handling procedure and costing
• Developing and implementing plans for safe waste disposal activities by compliance with environmental regulations
• Evaluating the potential impact of new technologies on the field of hazardous waste management
• Reviewing emergency response plans and conducting drills to ensure that all staff are prepared for all possible scenarios

Job Requirements:

• Knowledge of local ,rules/regulations(NEA) on hazardous materials management.
• Minimum GCE ‘N’ Level certification with min of 4 years of relevant work experience
• Candidate attended WSQ Environmental Course and had experience as part of CERT team members is a plus point as well
• An effective team player with good communication skills
• Other duties as assigned

• Create a safe working environment for employees by putting in place safety measures to prevent accident and complications that may arise during work. Also provide safety gear to employees for protection in the event of accidents
• Supervise activities of workers to ensure that they are hands-on in order to promote hard-work, which is needed for successful deliveries and completion of production tasks to meet clients’ demands and deadlines
• Inspect goods to be delivered to ensure that they are in the right quantity and quality. Supervise the loading of such goods into vehicles for delivery
• Liaise with transportation companies to create a good working relationship to be able to strike good negotiations for transportation of goods, and to prevent hiccups that may arise
• Give vivid directions and guidelines to shipping agents about nature of goods and delivery locations, and maintain communication with them to ensure that goods are not damaged on transit
• Prepare invoice for orders and deliveries as part of record keeping measures and evidence of transaction
• Help in recruiting competent and hardworking workers to carryout daily operations at the organization and put them through in discharging their duties
• Ensure that workers adhere to industry standards in dealing with clients, to promote rule of law and avoid practices such as smuggling and overloading to avoid accidents which could lead to loss of lives and properties
• Assign different responsibilities to workers to fasten the job and promote specialization and accountability. This way, non hardworking workers can easily be identified
• Keep records of all shipping activities, documenting procedures, guidelines, and changes in procedures for reference purposes

• Perform detailed analyses of existing operations and processes, gathering applicable data and identifying areas for improvement
• Devise new approaches to improve efficiencies and cost-effectiveness while meeting quality objectives
• Work with management on budgeting, planning and reporting requirements
• Create financial forecasts for key operational initiatives
• Regularly communicate with operating teams and management to present ideas, new processes and analytic-based findings
• Provide assistance in setting staffing levels consistent with budget constraints and departmental needs
• Direct, manage, train and mentor operations department team members
• Work closely with key company teams and functional areas
• Assist in managing staff levels, supply requirements and equipment needs
• Develop and build relationships across organization to gain consensus and intra-organizational communication
• Establish organizational relationships and mutually beneficial alliances with potential company partners
• Build expertise in effectively using the latest analytical technology and tools

Job Description

The successful candidate will be part of the IT Service Management team. This is an individual contributor role.

Key Responsibilities include:

• Manage, develop, enhance and support company’s IT Service management platform. Drive strategic development and enhance its usability and integration with other tools and process to maximise value.
• Drive IT Operational Service Delivery and management activities, e.g. Incident, Problem, Change, Patch, Configuration and Asset management processes. This includes support of IT operational incidents after office hours.
• Support management and drive collaboration of day to day operational activities across various towers and stakeholders from datacentre facilities, network and platforms
• Manage and drive the IT Service Provider’s performance for IT Operations and ensure Service Level Agreements have been fulfilled and improvement plans to be established
• Serve as the Point of Contact for IT initiatives’ performance, services and changes.
• Facilitate system and service handover to the IT operations for any new applications and major enhancements
• Any relevant ad-hoc duties

Requirements

• Degree in IT related discipline & IT Infrastructure Library (ITIL) Certification
• Minimum 5 – 8 yrs of relevant experience in IT Infrastructure Operations and IT Service Management
• Experienced in project management for IT Infrastructure initiatives, scripting, system admin capabilities, service automation and related technologies.
• Knowledge of actual development and Hands-on administration on ServiceNow Platform. Certification in ServiceNow ITSM CAS, CAD or CIS preferred
• Knowledge in scripting on Json, Python or Javascript on Monitoring / Orchestration platforms, Splunk, ServiceNow or APM tool will be an added advantage
• Working knowledge on network, IT DevOps technologies, Linux, Wintel, VMware and Cloud technologies (AWS / Azure)
• Knowledge and experience in DevOps and Agile
• Responsive to dynamic environment
• Effective & Excellent Skills in Communication (both written and spoken) as well as Vendor and People/Relationship Management
• User-Oriented with good appreciation of business operations
• Diligent and willing to work beyond office hours
• Independent, Self-motivated and result driven

Job Description

You will be part of a global Asset Management CoE (Center of Excellence) team to:

• Design and implement Asset Operations Management (AOM) systems to deliver diagnostic, prognostic, and predictive insights for a variety of industrial assets, including rotating, static, and electrical equipment.
• Engage in data analysis and reliability-centered maintenance studies, applying mechanical, mathematical, and statistical analyses to synthesize IT and OT data into predictive maintenance models for our clients.
• Employ a range of predictive technologies such as vibration analysis, ultrasound analysis, motor circuit analysis, oil analysis, and infrared thermography. The objective is to pre-empt asset failure and unplanned outages, enhance maintenance strategies, reduce risks and operational costs, and prolong the lifespan of assets.
• Lead Digital Asset Management Maturity Assessments (DAMMA) sessions with clients. Collaborate with AOM Solution Architects and Data Scientists to craft AOM solutions that leverage Industry 4.0 technologies like IIoT, AI/ML, and digital twins to drive value.
• Develop and define key metrics and KPIs for asset condition, health, and performance monitoring.
• Below duties by default due to ISMS requirements:
• Maintain confidentiality of the Information received, either in writing or verbally, whether technical, business, legal, organizational, personal or any other information that could result in damage to Yokogawa in case of disclosure to unauthorized persons, regardless of whether the information is classified as confidential or not.
• Take all reasonable, necessary, and appropriate steps to safeguard confidentiality, integrity, and availability of the Yokogawa’s assets and information.

Requirements

• Bachelor’s degree in mechanical, engineering, or a related discipline
• Master’s degree in computer science, data analytics or a related field preferred
• 3-5 years of experience in implementing Predictive Maintenance within an industrial context.
• Demonstrated expertise in designing, developing, testing, and deploying anomaly detection models.
• Proficient in MATLAB, Jupyter Notebook, and Python programming
• Comprehensive knowledge of industrial systems, including IoT devices, PLCs, SCADA, DCS, Historians, and CMMS
• Deep understanding of vibration analysis with the capability to develop rules and algorithms
• Proven ability to independently drive results in a fast-paced environment and collaborate across different regions and countries
• Excellent communication skills with the ability to convey complex technical concepts clearly to varied audiences.

Knowledge/ Professional Skills (Technical knowledge or skills required to perform the job.)

• Predictive Maintenance Techniques
• Reliability Engineering
• MATLAB and Jupyter Notebook

Personal Attributes (Special personal characteristics/ interpersonal skills)

• Demonstration of high quality of technical ability/competence/productivity
• Passionate about converting technologies into industrial solutions
• Communication and interpersonal skills
• A quick learner and a team player

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

Job Description:

• Minimum 3 years' sales experience.
• Experience in skincare / beauty wellness / aesthetic will be advantageous.
• Ensure proper execution of planned sales and promotional activities in achieving sales deliveries.
• Engage in sales activities by exploring new markets and developing new accounts.
• Gather market and customers information and provide feedback on buying trends.
• Responsible for trade issues, complaints and day-to-day operational issues.
• Build and strengthen good rapport with customers with outstanding people skills.
• Entrepreneurial attitude with strong negotiations skills.
• Good communication and presentation skills
• Monthly Sales Reporting
• Based in Singapore

Requirement:

• Degree / Diploma holder.
• With at least 3 years experience in the beauty / skincare / retail / salon industry.
• Proven track record of developing new businesses with winning attitude to achieve sales target and KPI.
• Leadership – result oriented and goals achiever and willing to go the extra mile.
• Team work amongst colleagues.
• Excellent communication and interpersonal skills.
• Entrepreneurial attitude with strong negotiations skills.
• Must be able to work retail hours

Responsibilities

• Manage a data services portfolio and associated projects by aligning to the IT strategy
• Identify opportunities for optimization, redesign, or process improvement of data services
• Monitor system health and performance based on key metrics to detect potential issues that may affect the user experience of data services
• Work with vendors and teammates to provide administrative/operational support across data services as needed
• Partner with stakeholders, vendors, and IT management to align to the IT strategy for new and existing data services to create system roadmaps and business processes related to data services
• Analyze and compile the various needs, concerns, and expectations of stakeholder groups in planning for enhancement and operations of new and existing data services
• Contribute to a strong technical culture among the IT team and vendors that emphasizes technical excellence, continual stakeholder engagement, agility, strong security, and frictionless user experiences
• Manage maintenance outsourcing and contract agreements; Implement and monitor standards around scope management, financial management, and service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact and reduce costs
• Provide regular actionable updates on ongoing projects and operational matters/issues related to data services
• Assist in drafting and reviewing relevant policies and procedures, and documentation for effective management of new and supported data services
• Implementing and monitoring for compliance with relevant policies and procedures
• Assist in the budgeting for projects and operations related to data services
• Assist in the preparations of data services for IT audits and any other tasks that may be assigned by the reporting officer

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or similar with related industry experience
• 5 years of working experience with a minimum 2 years in either data analytics, data engineering, or database administration/design
• Working knowledge of database technologies (e.g. MySQL, MSSQL, PostgreSQL, Oracle) and agile project methodology
• Proven collaboration and communication skills
• Proven ability to work under pressure, independently and in teams
• Working knowledge or certification in visualization tools (e.g. Qlik, PowerBI) and data pipeline tools (eg Denodo, Snowflake) will be an advantage

Hiring Institution: LKC

This is a 3 years contract appointment.

Please submit your application via Careers (myworkdayjobs.com)

Responsibilities

• Sales and target driven, meet and exceed sales target. Preferably a hunter and hungry for new business successes, generating new business and expanding footprint for new customer.
• Explore and identify key account in the defined territory or industry vertical.
• Accelerate customer adoption and customer satisfaction, manage contract negotiations and develop long-term strategic relationships with key accounts.
• Meet assigned sales and revenue targets and strategic objectives.
• Coordinate internal resources including: sales, solution, service and manage resources to meet performance objectives and requirements.
• Develop long-term strategic relationships with partners, work with partners to extend reach & drive adoption.
• Lead localized solution development efforts that best addresses customer needs, while coordinating the involvement of partners.

Job Requirements

• At least 3~5 years public cloud business development or technical sales experience in developing ICT technologies, cloud native solution.
• Great communication skills, team spirit, and a can-do attitude.
• Knowledge of identifying, developing, negotiating, and closing large-scale IT and public cloud technology deals.
• Knowledge of positioning and selling cloud and big data technology in new customers and new market segments.
• 2 years contracts with benefit.

This is a 12-month contract role based in Singapore.

We are seeking a Partnerships Manager for the Payments Partnerships team who is passionate about online payments, technology, social and business strategy. Payments & Commerce Partnerships team is responsible for developing and managing the relationships with companies that allow us to enable monetization of our products. We work cross-functionally with product, engineering, legal, marketing and operations teams to develop new capabilities, improve user experience, and reduce barriers that prevent people from buying what they want.

Minimum Qualifications

• Sales or Business Development experience, comfortable with prospecting for new leads, performing product demos for customers and teaching them how to use the company's products or services. Ability to overcome objections and negotiate with leads.
• Proven track record, with 6+ years related experience in Payment, eCommerce partnerships. Capable of leading multiple time-sensitive, cross-functional projects.
• Philippine Market experience as this role will be supporting Singapore and Philippine market.
• Strategic thinker capable of driving internal stakeholders to a consensus on important issues.
• Experience of working and negotiating with external business partners and vendors.
• Strong quantitative abilities and intuition, exceptional analytical skills.
• Ability to project manage and problem solve.
• Ability to communicate and the gravitas to engage at the C-level of partner organisation.
• Experience working in or with APAC financial services required deep relationships across financial services preferred.
• BA required, MBA or MS Degree or equivalent experience desired.

Preferred Qualifications

• Product management experience

UEN: 199700895N

Job Description:

• Minimum 3 years' sales experience.
• Experience in skincare / beauty wellness / aesthetic will be advantageous.
• Ensure proper execution of planned sales and promotional activities in achieving sales deliveries.
• Engage in sales activities by exploring new markets and developing new accounts.
• Gather market and customers information and provide feedback on buying trends.
• Responsible for trade issues, complaints and day-to-day operational issues.
• Build and strengthen good rapport with customers with outstanding people skills.
• Entrepreneurial attitude with strong negotiations skills.
• Good communication and presentation skills
• Monthly Sales Reporting
• Based in Singapore

Requirement:

• Degree / Diploma holder.
• With at least 3 years experience in the beauty / skincare / retail / salon industry.
• Proven track record of developing new businesses with winning attitude to achieve sales target and KPI.
• Leadership – result oriented and goals achiever and willing to go the extra mile.
• Team work amongst colleagues.
• Excellent communication and interpersonal skills.
• Entrepreneurial attitude with strong negotiations skills.
• Must be able to work retail hours

Job Description:

• Minimum 3 years' sales experience.
• Experience in skincare / beauty wellness / aesthetic will be advantageous.
• Ensure proper execution of planned sales and promotional activities in achieving sales deliveries.
• Engage in sales activities by exploring new markets and developing new accounts.
• Gather market and customers information and provide feedback on buying trends.
• Responsible for trade issues, complaints and day-to-day operational issues.
• Build and strengthen good rapport with customers with outstanding people skills.
• Entrepreneurial attitude with strong negotiations skills.
• Good communication and presentation skills
• Monthly Sales Reporting
• Based in Singapore

Requirement:

• Degree / Diploma holder.
• With at least 3 years experience in the beauty / skincare / retail / salon industry.
• Proven track record of developing new businesses with winning attitude to achieve sales target and KPI.
• Leadership – result oriented and goals achiever and willing to go the extra mile.
• Team work amongst colleagues.
• Excellent communication and interpersonal skills.
• Entrepreneurial attitude with strong negotiations skills.
• Must be able to work retail hours

Responsibilities

• Manage procurement activities in the Company.

• Ensure all procurement activities adhere to company policy and procedure.

• Review, manage and improve procurement processes in accordance with company standards.

• Maintain accurate procurement records and documentations.

• Prepare regular reports, cost and performance metrics for management review.

• Identify and drive process improvements to increase efficiency and effectiveness.

• Any other ad hoc duties/responsibilities assigned by Management.

Requirements

• Diploma or Degree in any discipline.

• 5 years procurement experience, preferable in automotive industry.

• Strong communication and negotiation skill.

• Proficient in Microsoft Office and SAP experience.

Other info

· Electrified transportation company (Automotive)

· Company location: Lorong Chuan, near MRT

· Salary $5000 - $7000

· 5-day work

(Interested candidates, pls apply with resume in MS Word format)

EA License No: 17C8809

EA Reg No: R1108561

Responsibilities

· Responsible for assessing, clarifying, and validating the customers’ needs on regular basis & maintaining high customer satisfaction ratings.

· Partner with solution team & delivery team to develop account strategy plan and business plan.

· Research on telco industry and perform market insight to ensure the competitiveness of proposed solution.

· Achieve annual business plan through efficient internal collaboration and proper customer approaching.

· Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.

· Handle related duties which are necessary for the proper management of key accounts and duties assigned.

Job Requirements

· Candidate must possess at least Bachelor Degree in any field.

· Candidate from ICT background is strongly preferred related with carrier network.

· Proven results of delivering client solutions and meeting sales goals.

· At least 5 years of experience in sales or relevant experiences, or similar client support role a plus.

· Ability to multi-task and manage multiple priorities in a fast-paced environment.

· Must be customer oriented, detail-oriented and capable of accurate work with minimal supervision.

· Strong negotiation skills, Self-motivated and self-directed.

• Organize all store operations and allocate responsibilities to personnel
• Supervise and guide staff towards maximum performance
• Prepare and control the store’s budget aiming for minimum expenditure and efficiency
• Monitor stock levels and purchases and ensure they stay within budget
• Deal with complaints from customers to maintain the store’s reputation
• Inspect the areas in the store and resolve any issues that might arise
• Plan and oversee in-store promotional events or displays
• Keep abreast of market trends to determine the need for improvements in the store
• Analyze sales and revenue reports and make forecasts
• Ensure the store fulfils all legal health and safety guidelines

Requirements

- Candidates are required to be in contact with bodies and carrying of caskets

- Must be well-versed in funeral services of different religions, races, and dialects

- Able to carry out funeral customaries based on local cultural traditions

- Must be experienced in funeral service emcee

Job Description

- Collection of bodies from home/hospital to care center

- Cleaning and washing of bodies

- Be on-site to assist in funerals

- Develops and implement Standard Operating Procedures (SOP) and guidelines

- Responsible for the overall manpower planning, deployment and scheduling, coordination, and supervision of the operation department

- Check staff grooming and ensure that all staff is well groomed

- Keeps track and records the workers’ skills and competency

As the Admin Manager, you will be responsible for ensuring the smooth and efficient functioning of our corporate offices. You will lead a team of administrative professionals who manage various office services, including company drivers, office supplies and receptionist services. Your role will involve overseeing the day-to-day operations, implementing process improvements, and maintaining a welcoming and productive office environment.

A summary of the responsibilities of this position are, and not limited to, as follows:

• Oversee operations of the Corporate Office department.
• Create, review, and improve work processes for greater efficiency.
• Manage company office insurance for fire and hazards.
• Manage tenancy agreements for company-owned properties.
• Track department expenditure and prepare management reports.
• Adhere to workplace safety requirements.
• Ad-hoc duties, as required.

Value Add of Position

• Proficient in MS Excel and Word.
• Ability to multi-task in a fast-paced environment.
• Strong people agility to work with people of different backgrounds
• Organized, good coordination’s skills.
• Attention to detail and problem-solving skills.

Requirements

• Education: Diploma in any discipline
• Experience: At least 5 years of office administration experience and 2 years of team management experience
• Proficient in English

Good understanding of test methodology and experience in a SDLC (software development lifecycle) project implementation process

Minimum 10 years’ experience in testing, preferably within a banking/financial services environment

Knowledge and hands-on experience on Project Management, Functional and Non-Functional testing and Defect Management

Work with Key internal and external stakeholder to ensure test plan, strategy and QA plan is understood and implemented as per plan

Domain experience in Wealth Management.

Job Description:

• Minimum 3 years' sales experience.
• Experience in skincare / beauty wellness / aesthetic will be advantageous.
• Ensure proper execution of planned sales and promotional activities in achieving sales deliveries.
• Engage in sales activities by exploring new markets and developing new accounts.
• Gather market and customers information and provide feedback on buying trends.
• Responsible for trade issues, complaints and day-to-day operational issues.
• Build and strengthen good rapport with customers with outstanding people skills.
• Entrepreneurial attitude with strong negotiations skills.
• Good communication and presentation skills
• Monthly Sales Reporting
• Based in Singapore

Requirement:

• Degree / Diploma holder.
• With at least 3 years experience in the beauty / skincare / retail / salon industry.
• Proven track record of developing new businesses with winning attitude to achieve sales target and KPI.
• Leadership – result oriented and goals achiever and willing to go the extra mile.
• Team work amongst colleagues.
• Excellent communication and interpersonal skills.
• Entrepreneurial attitude with strong negotiations skills.
• Must be able to work retail hours

World's first New Singaporean

One Michelin Starred Restaurant

Labyrinth is a "New Singaporean" dining experience showcasing local Singaporean produce and flavours encapsulating my roots and memories growing up in Singapore.

Business Development Assistant Manager

Job duties & responsibilities:

• Manage the communication of the Restaurant with clients via means like emails, telephones, and websites.
• Respond to inquiries made by clients about Restaurant’s reservation, menu, events, catering in a timely and professional manner.
• Act as link between the Restaurant and the clients to ensure clients take more interest rendered by the Restaurant.
• Undertake and monitor research and development to provide highly needed support for the Restaurant’s development.
• Identify and communicate with new business leads for the Restaurant.
• Conduct research and also make delivery on any intelligence that will have strong impact on proposition development for any new investment project of the Restaurant.
• Develop good knowledge regarding priority sectors, like market routes and trends; this enables the Restaurant to improve on its business and image in the F&B Industry.
• Provide required support for the Restaurant’s business development, especially in activities relating to sale and marketing.
• Cooperate in positive manner to the growth of the Restaurant by providing required assistance to Restaurant’s clients, partners, suppliers and vendors
• Othe duties that may be delegated from time to time.

MetaSport is a leading sport management company in Asia staging some of the most prestigious triathlon and cycling events in Singapore and Indonesia, among which are the PTO Asian Open, Tour de Batam, MetaSprint Series Singapore and the Batam Triathlon.

In 2024 we have a big calendar of local and international events. We are looking for individuals who are motivated, passionate and talented, and who share our common values to contribute to our success and benefit from the development opportunities we offer.

EVENT & BRANDING MANAGER

Roles and responsibilities:

To take a leading role in the delivery of a major international client event in 2024, and assisting the team to deliver the other races in the yearly calendar. Focusing on exceptional client servicing, optimising processes, using technology and developing best practices to ensure event planning is completed on time, on budget, and with the highest quality, while managing the resources of the team.

Key areas of focus are:

Overall Event Coordination

• Attendance at regular client and stakeholder meetings
• Prompt response to client emails and other communications, answering questions and providing information
• Thoughtful ideation and preparation of plans before sharing with client for feedback
• Event management and coordination via Monday.com
• Leading and driving the team towards on-time and on-target task completion
• Preparation of race statistics documents, team handbook, post-event reports
• Pre-event task coordination such as vehicle hire, meal planning, accreditation passes, volunteer allocation, etc
• Preparation of team leader notes for Event Manager structure
• Post-event survey coordination (gathering questions from the team, building the survey using software, analysing and sharing results)
• Lead the post-event wrap-up (set debrief meeting, share debrief note template, prepare and share post-race task list, coordinate post-event marketing report
• Management of junior staff in the event coordination department

Third Party Coordination

• Liaison and management of contractors who assist various areas of event delivery (catering, entertainment, public relations etc)
• Management of MC, DJ including briefing note preparation
• Side activities, training facilities (sourcing and coordination)
• Any other areas as requested by management (FinisherPix, merchandise)

Branding

• Review of branding spaces at event venue
• Provision of suitable branding options to fit available space and existing structures
• Provide advice to designers regarding best materials to use for branding assets
• Liaison with contractor for production of branding assets according to specs given
• Oversee erection of branding according to pre-prepared guidelines and plans

Job Description

• Building and maintaining relationships with key clients by providing good customer experience
• Assist in customer retention by resolving issues and drive sales growth
• Proactive in identifying opportunities to improve operational and service procedures
• Manage escalated cases and maintain public relations including any complaints
• Develop and implement the department goals and objectives, policies and procedures
• Translates clients feedback into actionable feedback for departments within the organization to improve the standard
• Visually inspect the sites and surrounding premises to ensure the areas are clean and tidy at all times and take action to ensure this meets our standard
• Be the first point of contact for clients
• Prepare monthly reports on operational issues
• Work with operations and marketing teams to achieve company strategic objectives and goals
• Performs any other duties that may be assigned from time to time

Job Requirements

• Minimum a relevant Degree
• At least 5 years of relevant work experience in customer relations with proven track-record in customer experience development
• Proven work experience and results as a Relationship Manager from the service industry, or similar roles
• Ability to work flexible hours when required
• Excellent communication, interpersonal skills, and customer-centric
• Proficient in MS skills - Words, Excel and Power Point

Social media and digital marketing duties

• Manage social media marketing and content strategy.
• Plan for social media ad buys, which include follow-up such as monitoring, optimizing and reporting.
• Develop and recommend marketing activities to increase online sales.
• Create campaigns that improve search engine rankings, increase traffic to the site and strengthen customer loyalty.
• Assist in Google Adwords and user engagement and suggest content optimization efforts.
• Work closely with sales, operations and marketing teams across the organisation.
• Perform other ad-hoc duties within marketing such as support for events.

Web content management duties:

• Maintains content for the company’s e-Commerce website, with responsibilities for technological aspects as well as site content.
• Ongoing web strategy and overseeing website operation, with particular attention to content and site maintenance.
• Updates website content, including information, images, calendar content, schedules, graphics, etc., according to the changing needs of the promotions
• Stay knowledgeable about the site's subject area.

The "Terms of Reference" for the Administrative Manager outline the key responsibilities and duties of this role within the organization:

Responsibilities:

• Supervising the day-to-day operations of the administrative department and staff members.
• Hiring, training, and evaluating employees and taking corrective action when necessary.
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
• Working with the accounting and management teams to set budgets, monitor spending, other expenses.
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
• Collecting, organizing, and storing information using computers and filing systems.
• Overseeing special projects and tracking progress towards company goals.
• Building and expanding on skills by engaging in educational opportunities.

Administrative Manager Requirements:

• Bachelor’s degree in businessadministration, management, or a related field.
• Experience in a related field, such as management or financial reporting, preferred.
• Exceptional leadership and time, task, and resource management skills.
• Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
• Proficiency with computers, especially MS Office.
• Ability to plan for and keep track of multiple projects and deadlines.
• Familiarity with budget planning and enforcement, human resources, and customer service procedures.
• Willingness to continue building skills through educational opportunities