Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Responsibilities：

• In charge of full spectrum of recruitment cycle including preparing and posting of job descriptions, interviewing, and handling on / off-boarding
• Process employee data in the HRIS system and monthly payroll to ensure its accuracy
• Coordinate the day-to-day workflow of subordinates in the HR department
• Provide advisories to the management with regard to employment issues which includes labour legislations, best local labour practices, company manpower practices and ensure legal compliances with all statutory requirements
• Reviewing human resources policies and procedures
• Hands on with HR issues such as employee relations, grievances, complaints and provide counselling / guidance
• Prepare and discuss on regular HR reports
• Monitor performance, identify and facilitate opportunities to increase productivity and efficiency
• Maintain employee morale by fostering a positive working environment through effective leadership and teamwork
• Main point of contact for all employee relations matters
• Perform any other related duties as and when assigned by the management
• Timely submission of claims and training grants to various government agencies / statutory bodies
• Submission of various statutory surveys

Requirements：

• Bachelor’s degree in Human Resources or related disciplines
• Minimum 5 years of HR experience
• Excellent verbal and written communication skills
• High degree of integrity and discipline
• Ability to create, present and execute ideas, reports, and budgets
• Ability to work both independently and collaboratively in a fast-paced environment
• Proficient with Microsoft Office Suite especially Word and Excel
• Strong knowledge in local employment laws and best practice

Job Description

You will be involved in the areas of Sales & Marketing in Group Insurance business, and understand the process of servicing intermediaries on existing renewal business to achieve high renewal retention and business development

The Job

• Sales Supports in servicing renewal accounts via intermediaries;

• Flow down renewal data to BPO for billing and liaising with operation team to resolve operational matters; • Undertake any other projects assigned from time to time such as products /services enhancements, market analysis;

• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;

• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and

• Highlight any potential concerns/risks and proactively shares best risk management practices.

Our Requirements

• Degree or equivalent industry qualifications;

• Strong interpersonal skills & relationship-building;

• Energetic and sales oriented individuals;

• Adaptable and able to work independently and under stress;

• Soft skills in relationship building;

• High level of integrity, takes accountability of work and good attitude over teamwork; and

• Takes initiative to improve current state of things and adaptable to embrace new changes

Interested candidate please share your resume to [email protected] with all details like current salary , expected salary and notice period

Regards

Shashi(R23112213)

Just Recruit Singapore Pte Ltd (EA12C6295)

Job Purpose

You will report to Team Lead, Business Processing (Group Insurance Operations), and the key role is to carry out the daily tasks of the business processing function and process review.

The Job

• Issuance of policy contracts and endorsements;

• Issuance of policy adjustment, member movement;

• Responsible for premiums computation and experience refund;

• Ensure tax invoices/endorsement schedules/medical cards are issued timely;

• Liaise with direct clients/agents on employee benefits related queries via all channels;

• Fronting of digital solutions to clients/agents to champion for digitisation;

• Attend to escalations independently and recommend sound resolutions;

• Ensure the accuracy of records entries & proper documentation;

• Participate in projects which improve operations efficiency and effectively review the current processes and initiate improvement;

• Participate in User Acceptance Testing prior to deployment of changes in system;

• Maintenance of Department records and endorsements;

• Administration of data to provide reports required to track Department’s progress;

• Provide administrative support and perform ad-hoc tasks as assigned by Team Lead;

• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;

• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and

• Highlight any potential concerns/risks and proactively shares best risk management practices.

Our Requirements

• Degree from recognized institution;

• Preferred at least 1 year relevant experience specializing in insurance administration/business processing;

• Applicant along with experience in processing group insurance policies will be an advantage;

• Good time management, good analytical skills, detailed-oriented and pro-activeness;

• Task and results oriented, and a good team player

• Mathematically inclined and with good communication skills; Assistant Manager, Business Processing SG Group Insurance Operations SG Group Insurance

• Highly proficient in Microsoft Excel. The job requires significant data sorting and manipulation;

• Proficient in other Microsoft Office applications;

• High level of integrity, takes accountability of work and good attitude over teamwork; and

• Takes initiative to improve current state of things and adaptable to embrace new changes.

Interested candidates apply for this role via pressing apply button or send resume directly to [email protected]

Regards

Shashi (R23112213)

JUst Recruit Singapore (EA12C6295)

Monday to Friday, 8:30 AM to 5:30 PM

Location Gul Circle

Salary up to $7,000

Benefits: 16 days AL, Variable Bonus, Performance Bonus & Medical benefits.

As a pivotal member of the management team, the Warehouse Manager plays a critical role in revenue generation by strategizing, directing, controlling, and evaluating sales and marketing activities for outdoor and indoor spaces. This key position involves overseeing the development and implementation of short- and long-term warehousing revenue plans, configuration, manpower, asset investment, and coordination with internal and external stakeholders to achieve output and quality goals efficiently and safely. The primary focus of the role is on managing client relationships to ensure outstanding operational performance and customer satisfaction, aligning with our succession planning strategy.

Main Responsibilities:

• Manage three warehouses covering outdoor and indoor space, supervising a team of warehouse personnel.
• Ensure compliance with legal, customs, and industry certifications/standards for local, bonded, and licensed warehousing, material handling, shipping requirements, and safety aspects.
• Drive warehouse operations through two core teams focusing on material handling, customer service, and records keeping, ensuring coordination and progress according to plans.
• Interface with customer leaders and internal departments to plan workflow, react to changes, drive improvement programs, and resolve issues.
• Establish and monitor security procedures and protocols to safeguard warehouse operations and contents.
• Maintain inventory accuracy through physical counts, reconciliation with data storage systems, and implementation of corrective actions.
• Preserve the physical condition of the warehouse and open yard through design layouts, equipment inspection, and planning for repair/replacement.
• Achieve financial objectives by promptly submitting billing instructions, verifying claims and costs, preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Recruit, select, orient, and train warehouse staff while maintaining job results through coaching, counseling, discipline, monitoring, and appraising.
• Stay updated on professional and technical knowledge through educational workshops, reviewing publications, establishing networks, and participating in professional societies.
• Contribute to team efforts by accomplishing related results/projects as assigned.

Professional Background:

• Proven "business-to-business" sales and operational experience in the logistics or supply chain management industry.
• Essential experience with Project Cargo and OOG shipments.
• Demonstrated success in developing sales plans and analyzing profitability, coupled with analytic skills to review financial and operational data.
• Proven negotiation skills and the ability to secure business wins.
• Capability to develop robust business relationships within all levels of organizations, including senior-level executives.
• Success in leading, motivating, and developing individuals and high-performance teams.
• Proficiency in MS Office and other relevant applications.

Interested candidates please WhatsApp me at 8779 6100 or send in your resume to [email protected]

We regret to inform you that only shortlisted candidates will be notified.

Willie Goh | EA Reg No: R2197853

Swift Search Global Pte Ltd | EA No: 18C9495

Project Manager-

Duration: Until 30th Jan 2025

Salary: SGD 9K

Responsibilities:

• Project Management SG TPRM project, aroundnew MAS outsourcing guidelines and notices to ensure compliance with Program Management Council (CPMC) guidelines, procedures and reporting
• Document project plan, scope, including resource alignment and timelines
• Ensure PM Monitoring & Assessment results, risks, issues and dependencies are escalated and challenged as appropriate
• Partner with stakeholders to ensure program and project alignment to strategy and commitment
• Develop and maintain communication channels with key stakeholders
• Lead regular stakeholder updates

Qualifications:

• 5-7 years of experience in a PMO environment and background in project management
• Impeccable time management and able to support multiple priorities
• Excellent communication (written and oral) and can collaborate with cross-functional teams
• Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests
• Third party vendor management preferred. Demonstrated ability to lead global team effort

Education:

• Bachelor’s/University degree or equivalent experience

Additional Job Description: Key Third-Party Management Responsibilities:

• Coordination with various functions/stakeholders of the bank on various fronts related to TPM initiatives including internal audit and regulatory reviews
• Contribute in developing/ reviewing Country level TPM program document to ensure alignment with the local regulatory expectations and requirements
• Support Country Third Party Risk Steering Committee (CTPM - SC) meetings and ensure that all discussions/ actions are documented
• Ensure that Annual Due Diligence requirements are duly adhered to by all stakeholders for all Outsourced Service Providers (OSPs) and overdue ADDs are appropriately escalated to the CTPM-SC
• Escalate any significant exceptions highlighted in the TPM Dashboard to CTPM-SC / BAO functional management for resolution
• Manage Inventory for External & Internal Outsource Service Providers including sub-contractors leveraging on the Inventory template shared by the Regional TPM Office duly aligned with local regulatory requirements
• Supporting various country requests/queries for better management of Third Parties across the region
• Review various risk reports/databases and help in effectively addressing the risks
• Perform root-cause analysis of key indicators breaches along with BAO/BAO Support or Service Recipient and track for effective closure
• Develop various presentations for senior management review and discussion
• Develop guidance notes, procedures, including devising collation of information via the SharePoint

Regards

SHashi (R233112213)

Just Recruit Singpaore Pte Ltd (EA12C6295)

Monday - Friday, 8:30 AM to 5:30 PM

Location: Gul Circle

Basic Salary up to $7,000 + Commission

Benefits: AL, Variable Bonus, Performance Bonus, Medical Benefits

The Sales Manager will contribute to our achievement of customer acquisition and revenue growth targets by ensuring our company remains competitive and innovative. The individual in this role will be tasked with maximizing the potential of our sales team, formulating sales plans, and implementing strategies to reach set targets.

Core Responsibilities:

• Attain growth and meet sales targets by effectively managing the sales team.
• Design and implement a strategic business plan to expand the company's customer base and establish a strong market presence.
• Manage organizational sales by developing a comprehensive business plan covering revenue and expense controls.
• Oversee recruiting, objective setting, coaching, and performance monitoring of sales representatives.
• Develop the sales team through motivation, counseling, and education on service knowledge.
• Foster strong, enduring customer relationships by partnering with clients and understanding their needs.
• Present realistic budgets and forecasts to the management team.
• Identify emerging markets and market shifts while staying informed about new products and competition status.

Requirements:

• Minimum Diploma/Degree in any field.
• Proven "business-to-business" sales management experience, with at least 3 years as a Sales Manager in the relevant industry.
• Competent in planning and implementing sales strategies.
• Demonstrated negotiation skills and the ability to secure business wins.
• Success in developing sales plans and analyzing the profitability of prospects, coupled with analytical and numeracy skills to review operational and financial data.
• Proficient in customer relationship management, with the ability to build strong business relationships at all levels, including senior executives.
• Effective in leading, managing, and motivating a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing exceptional customer service.
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

Interested candidates please WhatsApp me at 8779 6100 or send in your resume to [email protected]

We regret to inform you that only shortlisted candidates will be notified.

Willie Goh | EA Reg No: R2197853

Swift Search Global Pte Ltd | EA No: 18C9495

Manager (Project Management)

Responsible for full IT and engineering project delivery life-cycle which includes contract negotiations, risk management, financial budgeting and cost management, project scheduling and tracking, scope management, resource planning, project reporting and stakeholders management.

In addition, will be required to ensure quality and cost-effective service delivery to the customers as well as managing the technical and service relationships with the customers at various levels.

Education / Experience:

o Degree in IT / Computer Science / Engineering, or equivalent

o At least 5 years of experience in managing large-scale IT and engineering integration projects and cross-functional delivery teams

o Knowledge of security requirements and implications relating to government security standards would be advantageous

o Professional certification (e.g. PMP, CITPM, CISSP or equivalent Certification etc.) is preferred

Job Description: 

• Accomplishes strategic objectives by overseeing multiple project activities 
• Manage high quality, complex IT and engineering project delivery life-cycle within scope, schedule and budget using sound Project Management processes and standards within regulations and compliant. 
• Responsible for the various stages of full turnkey project deliveries covering requirements gathering and analysis, design, systems / software development, construction, delivery, integration, systems / data migration, testing, commissioning and maintenance services 
• Map out the overall project management plan and ensure that the roles and responsibilities, objectives, commitment, deliverables, schedule, critical path and risks are clearly defined and communicated to team members and customers 
• Manage project budget and costs with the objective to maximize revenue and margin achievements 
• Establish a risk management plan for a structured approach to identify and review potential risks and mitigation actions 
• Proactively manage changes in project delivery with proper impact analysis , resolutions and contingencies plan.  Build a high performance delivery team, and provide effective leadership to the team members 
• Maintain a pro-active and responsive relationship with all stakeholders, both internal management and customers, to provide regular and accurate progress updates, problem reporting, escalation and resolution processes 
• Participate in pre-sales activities & work with solution team to develop the Request for Proposals (RFP)

Skill sets: 

• Experience in turn-key development, implementation and maintenance of large-scale, multiplatform, multi-vendor systems in the IT and engineering domain.
• Large-scale program management of multi-service line teams, including strong project management and communications skills, service delivery, client relations, planning, scheduling, budgeting, financial management, resource management, quality assurance and situational negotiations 
• Proven track record in managing multi-million dollar projects in the government and/or commercial sectors  Proven record of successful staff management in the area of leadership, staff motivation, performance appraisal, professional development and recruitment 
• “Hands-on” attitude 
• Good presentation skills, communication, negotiation, interpersonal skills and customer-service orientation

Regards

Shashi (R23112213)

Just Recruit Singapore Pte Ltd (EA12C6295)

Job Responsibilities:

- Accountable for planning, coordination and timely completion of audit assignments, which includes performing financial, operational and compliance audits of the Group

- Responsible for developing audit programs across business processes through evaluation of the adequacy and effectiveness of internal controls, risk assessment

- Perform on-site audit fieldwork and identify audit issues and concerns in pursuit of practical and value-added recommendations to Management

- Draft concise audit reports with high quality audit conclusions and focused recommendations that positively influence stakeholders to embed risk management and internal control practices and to improve the overall strength of the control framework

- Engage internal stakeholders for process improvements and key control enhancements

- Lead and supervise internal audit staff

- Support Head, Internal Audit in developing annual audit plan and special projects/investigations

Job Requirements:

- Degree in Accountancy/Finance or equivalent

- Minimum 5 years of relevant audit experience

- Minimum 2 years of supervisory experience

- Professional qualifications such as CIA, CISA, CA preferred

- Knowledge and experience on Enterprise Risk Management will be an added advantage

- Meticulous with good analytical and communication skills

- Ability to work independently and able to meet timeline

- Team player with good internal stakeholder management

- Able to travel overseas when required

Only shortlisted candidates will be notified

Job Responsibilities:

• Lead a team to run daily operation at the client’s premise, ensuring and overseeing the performance standards of staff to promote efficient and effective maintenance of the building.
• Attend to all cases promptly and rectify them with minimal inconvenience or disruption caused.
• Responsible for the delivery and performance of IFM contract deliverables, as well as plan and supervise preventive maintenance works at the client’s premise.
• Meet KPI standards, devise pro-active measures to improve building maintenance standards efficiency, regularly review Standard Operating Procedures (SOPs) and ensure full compliance to regulatory requirements.
• Key point of contact with Client and Key stakeholders across client sites for the areas of responsibility and its occupants, acting as their service provider liaison.
• Lead the onsite team and ensure delivery of highest FM and workplace services standards in order to achieve a safe, code-compliant, functional, comfortable, energy efficient and attractive facilities/site infrastructure.
• Responsible for the managing of contracts, Capex & Opex expense budgets within approved allocations with monthly updates.

Job Requirements:

• Minimally Diploma holder in facilities management or equivalent function with minimum of 8 years of relevant experience in facilities operations management
• 3 years of experience leading a team in a high rise building of at least 9 storeys high, preferably with experience in managing office buildings
• Fire Safety Manager certification is a must
• Location: Woodlands

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

EA License | 18C9251

Registration No | R22111484

You will be responsible for finance operations overseeing General Ledger/Reporting and will also be required to work with internal stakeholders to ensure that they comply with financial governance and procedures.

Your responsibilities will include process improvement, data analytics & credit control review, apart from management and statutory reporting.

To provide leadership to the finance team on all accounting and financial management matters including but not limited to the following:

· Oversight of day-to-day financial operations, fixed assets and inventory management

· Support system enhancements and project management

· Mentor and provide guidance for accounting staff, in compliance with accounting standards

· Provide support to the operational business units, involve in ad-hoc projects & assignments as required.

Applicant Requirements:

- Degree in Accountancy/Finance or equivalent or a qualified CA and/or ACCA with 4 to 6 years relevant experiences with strong exposure for overall finance management

- Experience in overseeing a Finance team in a fast-paced and highly challenging environment

- Meticulous with good interpersonal and communication skills

- Highly proactive and analytical thinker, able to work independently, execute and follow-through to deliver solutions to the management.

- Audit experience will be an advantage.

Only shortlisted candidates will be notified

Responsibilities:

• Overseeing full spectrum of HR activities including talent acquisition, management and retention, performance management, training and development, compensation and welfare, HR budgeting and payroll, statutory/regulatory reporting, employee work pass matters; etc.
• Involved in the full spectrum of compensations & benefits functions including payroll and budgeting
• Work with business units and employees in providing value-adding advice, support and service to attract, retain, train, develop, reward, care and engage talents.
• Lead and execute HR Operations to ensure all processes are delivered in compliance with internal policies as well as external regulations.
• Manage daily HR operations and provide guidance on appropriate handling of non-routine transactions as required.
• Recommend solutions to streamline processes and improve service delivery and employee experience.
• Develop and maintain Standard Operating Procedures (SOPs) where appropriate.
• Ensure work processes are audit compliance.

Requirements:

• Degree in Human Resource or related discipline.
• At least 5 years’ experience in HR functions, preferrably in Compensation & Benefits
• Able to review HR process changes
• Positive work attitude and good analytical skills
• Organised, meticulous, pro-active
• Excellent communication and interpersonal skills
• Working location: East

Interested applicants, please send in your latest resume. We regret to inform you that only shortlisted candidates will be notified.

EA License No: 18C9251

EA Personnel No: R22111484

Roles & Responsibilities

• Support the Venue Lead with venue operations plans, venue handover exercise; ensuring input and support from various partners and a coordinated plan for the management of the venue
• Ensure all relevant commercial obligations are appropriately managed and delivered, so as to deliver maximum value for Sports Hub and the promoters/hirers
• Effective and efficient management of all staff working within the department, ensuring a high level of service delivery
• Support the team in the planning of events within the venue, ensuring every event has a comprehensive operations plan of an international standard
• Work closely with our partners, clients and the various government authorities to ensure all license requirements are achieved and adhered to, allowing event business to run smoothly
• Support team members (Event Manager) with event day operations, being proactive at all times but retaining strong decision-making skills and reactive management as needed
• Review and be a part of all necessary event planning and operations resources, literature, guidelines, and reports with venue lead
• Plan and conduct sports equipment checks with external contractors for sports equipment repairs and maintenance
• Ensure the team delivers exceptional and consistent levels of service, customer care and customer satisfaction in line with KPIs
• Proactively implement strategies designed to ensure that customers are always served to the highest standards in customer care and that best practice operational and service standards are achieved

Requirements

• Bachelor's Degree in a related field, such as Events and Hospitality Management, or equivalent
• Minimum of FIVE (5) years of relevant professionl experience in a similar role, preferably in a fast-paced environment.
• A proven track record of successfully managing projects/events/venues and delivering results
• Experience in leading teams is highly desirable

Adapt and tailor different styles and preferences when communicating to different audiences or stakeholder groups Adopt a service-oriented mindset and people-centricity in dealing with workforce and business stakeholders Analyse financial and HR data by employing data mining, modelling, predictive analytics, and benchmarking tools and techniques to create insights and foresights to guide decision-making Analyse learning effectiveness evaluation data to derive insights on the effectiveness and return on investment of learning and development programmes and recommend improvement actions to improve workforce capabilities

Apply data governance concepts and principles to identify, collect and prepare data for analytics and HR metrics benchmarking Assess feasibility of proposals to improve internal workflows Build trust (being a trusted advisor) through assisting key stakeholders in solving people related issues successfully Conduct learning needs analysis to assess their current capabilities and areas of development required to deliver against the organisation's strategy, business restructuring and future plans

Conduct organisational diagnosis to assess and analyse the current state and identify opportunities for organisation development and/or change interventions Conduct stakeholder analysis and execute stakeholder engagement activities to manage highly influential stakeholders to support organisation development and/or change interventions Contribute towards building the corporate branding for diversity and inclusion in all communications with stakeholders, respecting differences in perspectives and opinions, and working towards a mutually agreed outcome Correlate financial and HR data to design HR metrics, identify causal relationships, analyse trends, develop forecasts and projections, and draw insights and foresights for decision-making

Create learning roadmaps with reference to Career Maps and Skills Maps of the Skills Framework Demonstrate empathy and respect when handling difficult conversations, dilemmas or paradoxes Derive relevant insights from analysis and recommend enhancements to the organisation's HR practices taking into consideration the business context and operating environment Develop communication material/ information kits for the HR programmes/ activities to convey desired messages clearly and effectively to the targeted audience

Create learning roadmaps with reference to Career Maps and Skills Maps of the Skills Framework Demonstrate empathy and respect when handling difficult conversations, dilemmas or paradoxes Derive relevant insights from analysis and recommend enhancements to the organisation's HR practices taking into consideration the business context and operating environment Develop communication material/ information kits for the HR programmes/ activities to convey desired messages clearly and effectively to the targeted audience

Equip supervisors and line managers with the skills and tools to mentor, train and provide job coaching Establish credibility by gaining confidence of others through a demonstration of business and technical knowledge Execute broad based communications strategy to articulate the business case, importance and impact of organisation development and/ or change interventions on the overall business objectives Implement HR transformation programmes to improve the effectiveness of HR service delivery and cost efficiency for the organisation

Implement and operate various aspects of the HR operating model to deliver HR services as set out in service management framework and in accordance with HR policies Incorporate diversity and inclusion principles into HR policies and translate the policies into day-to-day practices at workplace Justify the resources required to support changes in resources, procedures, systems, or technology within the function Keep abreast of local and global HR trends and developments to provide further benchmarking insights on data analysis outcomes

Leverage Skills Maps of the Skills Frameworks to identify learning gaps and develop competency frameworks Manage internal stakeholders beyond the team and external stakeholders to achieve shared goals Manage team resources to ensure adequate staffing and capability levels Monitor the function's financial inflow and outflow against allocated budgets and forecasts

Monitor the progress and evaluate the effectiveness of organisation development and or change interventions Plan and execute communication activities using the appropriate channels/ tools for the targeted audience Plan and execute diversity and inclusion related activities that are compliant with diversity and inclusion policies and embrace diversity and inclusion culture Plan organisation development interventions in accordance with Skills Maps of the Skills Frameworks Present and communicate with impact and empathy through clarity in messages, and engage audience through active listening and inquiry

Promote effective working relationships with people of diverse race, language, religion or cultures, embracing differences in perspectives, traditions and culture, and adopting an open mindset at all times Propose, plan and execute organisation development and/or change interventions to drive and facilitate organisation development and/or change Provide coaching and advice to junior team members Recommend and implement innovative and creative learning and development channels and technology to engage learners and increase the effectiveness of learning and development interventions

Resolve data availability and data quality challenges with data cleansing techniques Review the range of HR services against their corresponding HR service delivery channels critically to identify opportunities for continuous improvement of service quality or costs reduction

Set individual objectives, periodically reviewing and assessing performance of direct reports Translate the long-term objectives for the Learning & Organisational Development function into tactical plans

Responsibilities

• Supervise the duties of chambermaids and to ensure that they carry out an orderly housekeeping work as well as maintain the general cleanliness and common areas in accordance with the standard work requirements.

• Directs Housekeeping staff and contracting vendors such as public area, pest control, landscape and laundry in the fulfilment of providing housekeeping functions, maintenance and cleanliness within budget, with quality and on schedule.

• Maintains the care and use of supplies, equipment, etc. and the appearance of Housekeeping areas, and performs regular inspections of residents and common areas for sanitation, order, safety and proper performance of assigned duties.

• Ensures Housekeeping supplies and equipment stocks are raised timely and maintains adequate inventory levels to provide a clean, safe and comfortable environment.

• Recommend solutions for operational problems in work schedules, personnel utilization and other non-scheduled jobs.

• Recommend procedures and policies for housekeeping operations to keep abreast of current standards and procedures.

• Train employees in proper housekeeping procedures and appropriate performance of duties.

• Evaluate and make recommendations concerning cleaning products and equipments, order and maintain sufficient inventory of housekeeping supplies and equipment.

• Perform other related duties which may be assigned to you by the Management from time to time. You may also be assigned to other projects at the discretion of the Management.

Requirements

• Willing to work night shift/ rotating shift / weekend.

• Willing to work outdoor (some projects might include outdoor environment)

• At least 2 years of supervisory experience in Hotel Housekeeping

• Ability to successfully operate large-scale, high pressure environment with sudden change in business levels

• Knowledge in multi-cultural service protocols and standard.

Adapt and tailor different styles and preferences when communicating to different audiences or stakeholder groups Adopt a service-oriented mindset and people-centricity in dealing with workforce and business stakeholders Analyse financial and HR data by employing data mining, modelling, predictive analytics, and benchmarking tools and techniques to create insights and foresights to guide decision-making Apply data governance concepts and principles to identify, collect and prepare data for analytics and HR metrics benchmarking

Assess feasibility of proposals to improve internal workflows Benchmark benefits with other comparable organisations Build trust (being a trusted advisor) through assisting key stakeholders in solving people related issues successfully Communicate with employees on areas such as benefits and claims eligibility and administration, payroll deductions, retirement, re-employment and termination guidelines

Conduct salary study to support recommendations on compensation structure that aligns to the industry range and meets the organisation's financial budget Consult and work with Industrial Relations or Employee Relations specialist to resolve any grievances related to performance evaluation outcomes raised by employees Contribute towards building the corporate branding for diversity and inclusion in all communications with stakeholders, respecting differences in perspectives and opinions, and working towards a mutually agreed outcome Correlate financial and HR data to design HR metrics, identify causal relationships, analyse trends, develop forecasts and projections, and draw insights and foresights for decision-making

Cultivate a healthy workforce by implementing health and wellness related programmes Deliver effective communications on performance management programmes and policies to the people, ensuring that they understand how they will be evaluated, rewarded, or developed, according to their performance evaluation Demonstrate empathy and respect when handling difficult conversations, dilemmas or paradoxes Derive relevant insights from analysis and recommend enhancements to the organisation's HR practices taking into consideration the business context and operating environment

Design and implement benefits, including health and wellness programmes, that would meet the needs of the workforce and within the approved budget Design organisation's compensation and benefits programme with reference to sector wage information of the Skills Framework Develop and implement performance management framework, policies and processes that are robust and objective Develop communication material/ information kits for the HR programmes/ activities to convey desired messages clearly and effectively to the targeted audience

Develop insightful presentation derived from data analytics and HR metrics benchmarking using dashboards or data visualisation tools Develop performance management system and key performance indicators in accordance with Critical Work Functions and Key Tasks (CWFs and KTs) of the Skills Framework Develop positive working relationships with people through strong inter-personal skills Establish credibility by gaining confidence of others through a demonstration of business and technical knowledge

Implement HR transformation programmes to improve the effectiveness of HR service delivery and cost efficiency for the organisation Implement and operate various aspects of the HR operating model to deliver HR services as set out in service management framework and in accordance with HR policies Incorporate diversity and inclusion principles into HR policies and translate the policies into day-to-day practices at workplace Justify the resources required to support changes in resources, procedures, systems, or technology within the function

Keep abreast of local and global HR trends and developments to provide further benchmarking insights on data analysis outcomes Leverage Skills Map of the Skills Framework to assess employee performance Leverage Technical and Generic Skills and Competencies (TSCs and GSCs) of the Skills Framework for benchmarking of employee's performance Maintain proper records of performance reviews and ensure sensitive information are securely stored or destroyed for privacy and confidentiality

Manage internal stakeholders beyond the team and external stakeholders to achieve shared goals Manage team resources to ensure adequate staffing and capability levels Monitor and evaluate the effectiveness of performance management system and its related communications efforts by analysing data and feedback and developing continuous improvement actions Monitor the function's financial inflow and outflow against allocated budgets and forecasts

Plan and execute communication activities using the appropriate channels/ tools for the targeted audience Plan and execute diversity and inclusion related activities that are compliant with diversity and inclusion policies and embrace diversity and inclusion culture Plan and execute organisation-wide communications activities to communicate organisation-wide performance management system Plan and implement activities to communicate the benefits offered by the organisation

Present and communicate with impact and empathy through clarity in messages, and engage audience through active listening and inquiry Promote effective working relationships with people of diverse race, language, religion or cultures, embracing differences in perspectives, traditions and culture, and adopting an open mindset at all times Provide coaching and advice to junior team members Provide communications toolkit and support to middle and senior managers to communicate performance evaluation ratings to their individual staff professionally on a one-to-one basis

Provide support to middle and senior managers to cascade and communicate their key performance indicators to their team members and develop performance goals that are aligned to business requirements Research and apply prevailing labour policies, employment laws and regulations, including but not limited to tripartism, employment laws for foreign nationals, Fair Consideration Framework Resolve data availability and data quality challenges with data cleansing techniques Resolve issues or address questions related to payroll policies and procedures to ensure workforce are paid in accordance with agreed employment terms and conditions

JOB RESPONSIBILITIES

1. Financial Management Competencies:

a. International Financial Management: Experience managing finances across different countries and understand the complexities of foreign exchange rates, international financial regulations, and cross-border financial transactions. This includes familiarity with international banking operations, both with global banks and local banks in the UAE, Singapore, Indonesia, India, and others.

b. Strategic Financial Planning:Demonstrate the ability to develop and execute strategic financial plans that align with the company's overall business strategy. This includes budgeting, forecasting, and identifying opportunities for growth while managing risks.

c. Knowledge of Accounting and Taxation:Essential competencies include a deep understanding of international accounting and oversight of local accounting requirements and the ability to navigate the tax implications of multinational operations. This includes expertise in transfer pricing, intercompany transactions, and the tax regulations in each of the countries where your entities operate.

d. Risk Management and Compliance: Strong background in assessing financial risks and developing strategies to mitigate them. This includes compliance with international financial regulations and understanding the legal implications of financial decisions.

e. Negotiation and Relationship Management:The ability to negotiate with and manage relationships with banks and financial institutions whilst maintaining a strong professional business partner relationship.

f. Leadership and Communication: Strong leadership qualities and the ability to communicate effectively across different levels of the organization and with external partners. This includes the capability to lead the finance and accounting teams, collaborate with other departments, and report to the board of directors.

2. Team Leadership and Management:

a. Demonstrate extensive experience in leading and managing teams, particularly in fast-growing environments.

b. Ability to thrive within a matrix organizational structure, ensuring effective collaboration and communication across departments and regions.

3. Auditor and Vendor Coordination:

a. Coordinate and collaborate with auditors and vendors, facilitating smooth commercial negotiations for Completion products as necessary.

4. Banking and Working Capital Management:

a. Maintain strong relationships with banks and lenders, overseeing the management of working capital for the organization.

b. Supervise and oversee regular financial reporting and the closing of books of accounts, working closely with the broader finance team to ensure accuracy and compliance.

5. Legal Entity Management:

a. Manage the Indian legal entity from a financial perspective, providing strategic guidance to the leadership group to support the continued rapid growth of Completion Products.

6. International Experience:

a. Possess overseas experience working with multiple entities of the same company, ideally in locations such as Singapore, the UAE, the USA, and Europe.

7. Ensure compliance and best practices in asset management, CAPEX, Inventory, Cash etc

8. Ensures 5S is implemented in the work area.

9. Adheres company’s guidelines with regards to Safety and Quality.

10. Complies to Company Code of Business Conduct.

11. Promote and participate in company-wide or departmental programs such as:

· Total Quality Management, Lean Manufacturing

· Social Activities

REQUIRED COMPETENCIES

1. Must complete minimum training required specified in Employee Qualification and OJT Form No. S 1-026F.

2. Accountability – holding self and others accountable to meet commitments.

3. Customer focus – Building strong customer relationships and delivering customer-centric solutions.

4. Financial Acumen – interpreting and applying understanding of Key Financial indicators to make better business decisions.

5. Drive result – consistently achieving results, even under tough circumstances. Results might be quantifiable – measured in terms in P&L, sales growth, customer satisfaction ratings, new product launched. Qualitative result - an enhanced reputation among customers, a more vibrant brand that attracts customer and employee talent.

QUALIFICATION GUIDE

1. Education : Preferably a Chartered Accountant (CA) of MBA in Finance.

2. Communication : Fluent both in oral and written English Language

3. Experience :

a. Possess a minimum of 12+ years of experience within a manufacturing environment, with a strong understanding of financial management across multiple country locations with individual P&L and consolidation of reports.

b. Strong experience in working with local and international banks, providing recommendations on financial instruments for each entity and at the overall corporate level.

4. Computer Literacy : Knowledge of accounting package and proficient with MS Word, Excel and Powerpoint.

Siemens Mobility is an outstanding place to have a career in an innovative environment. Siemens Mobility Rail Infrastructure business supplies the global markets of rail and road-bound transport with innovative products and solutions for Rail Automation, Rail Electrification and in the area of intermodal mobility, apps and backend systems.

What are my job responsibilities?

In this role you will:

• Preparation of the T&C Plan for the activities to be conducted on site
• Management of the resources needs for the execution of the site activities
• Leadership for the preparation of the T&C procedures to be conducted on site
• Ensure all the activities conducted on site follow the correct process in accordance to Siemens requirements as well as specific project requirements
• Coordination with the design team for the project to ensure readiness of the design activities for conducting the site testing
• Coordination with the customer as well as other SWC involved in the project to ensure timely completion of the activities
• Close interface with the customer and the rest of the SWC involved in the T&C activities for the project

What do I need to qualify for this role?

• At least 10 years working experience in Signalling Testing and Commissioning activities with demonstrable experience of at least 5 years in the T&C Manager role in projects of similar relevance
• Demonstrable experience using requirements traceability
• Degree (Master / Diploma) in technical engineering, preferably in IT / electronics engineering.
• Knowledge of Siemens signalling solution is an added value
• Previous experience in the role in projects in Singapore is an added value
• Experience managing a multicultural team
• Strong leadership capabilities

We support a diverse workforce.

Siemens is a proud equal opportunity employer, creating a work environment of diversity and inclusion. Our diverse workforce cultivates Innovation and Excellence and in turn creates a workplace where our employees belong and prosper. Diversity and inclusion help us fully realise the potential of our people. As part of Siemens Ownership culture, Siemens also genuinely supports reasonable flexible working practices that empower our employees to best meet work and personal commitments.

This position reports to the Owner. The Cleaning operation manager oversees and manages all aspects of cleaning operations within a company or facility. This includes planning and scheduling cleaning activities, ensuring compliance with safety and sanitation standards, managing cleaning staff, and overseeing inventory and equipment maintenance. They are responsible for maintaining cleanliness and hygiene standards while optimizing efficiency and effectiveness in cleaning operations. Sinlik Cleaning Services is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace

Job Description

Individual to be involved in:
1. Oversee and manage all cleaning operations within the organization, ensuring cleanliness and sanitation standards are met.
2. Develop and implement cleaning schedules, procedures, and protocols to maintain a hygienic environment.
3. Supervise and train cleaning staff, assigning tasks and responsibilities as needed.
4. Coordinate with vendors to procure cleaning supplies and equipment, ensuring adequate inventory levels.
5.Conduct regular inspections to assess cleanliness levels and identify areas for improvement.
6. Address any issues or complaints related to cleaning services promptly and effectively

Requirements

1. Understanding of various cleaning techniques, chemicals, and equipment to ensure effective sanitation.
2. Ability to lead, train, and supervise cleaning staff, delegating tasks and managing performance.
3. Proficiency in managing cleaning supplies and equipment inventory, including procurement and stock control.
4. Skill in conducting inspections and quality checks to ensure cleanliness standards are met or exceeded.
5. Competence in budget management and resource allocation to optimize cleaning operations cost-effectively.
6. Ability to identify issues, troubleshoot problems, and implement solutions to improve cleaning processes and efficiency.

Key Responsibilities

• Responsible for the monthly payroll processing of the company and timely submission of statutory requirements (CPF, IR8A, IR21, NS Claims, Maternity Leave Claims, etc)
• Conduct internal and external salary benchmarking to prepare salary proposal for new employees and salary/ market adjustments for current staff.
• Submit and follow up with government disbursement for NS pay/ childcare leave/ maternity leave.
• Keep in check that we are in compliance with labour laws and company policies.
• Study & review manpower requirements with operations and management.
• Spearhead annual performance evaluation process.
• Prepares annual salary increment, promotion and bonus.
• Track and follow up on supervisor and staff's evaluation results.
• Track and monitor employees' core competencies.
• Source, recommend, organise and administer training courses for staff.
• Liaise with Insurance Agent for company's general Insurance needs.
• Take minutes during monthly meeting.
• Handle all other HR Project and Administrative matters and undertake tasks as assigned by management.

.

Requirements:

· A diploma or degree in Business Administration, Human Resources management or equivalent.

· At least 5 years of similar capacity in automotive/retail environment.

· Good knowledge of Singapore employment law and HR best practices.

· An analytical mind with strong problem-solving skills and possess “think- out-of-box” attitude.

· Excellent organizational and multi-tasking abilities with an eye for details.

· Able to meet tight deadlines, meticulous and is highly adaptable.

· Stakeholders’ management at various levels in the organization.

· Being hands on HR/‘do-er’, positive, initiative & execute with discretion.

· Experience liaises with blue collar workers.

· Knowledge in InfoTech payroll software would be good.

· Excellent interpersonal and communication skills.

· Team player and able to work independently as well.

Send your resume to:
Email: [email protected]
WhatsApp: 9833 5766

ONG HUI XIN R23114158
Just Recruit Singapore Pte Ltd EA12C6295

Who are we looking for:

We are looking for an exceptional Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.

What you will be doing:

You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.

• Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
• Create, identify and qualify selling opportunities by maintaining regular contact with customers.
• Dedicated contact for product training and platform questions.
• Proactively analyse and provide strategic engagement with clients.
• Solicit and synthesize customer product feedback to contribute to product development.
• Maintain a high degree of account management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.

What we need from you:

• Minimum 5 years experience in account management & enterprise solution delivery roles
• Bachelor's degree
• B2B software experience is preferred
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills
• Strong team, networking and relationship building skills
• Highly organised, collaborative and detailed oriented
• Able to handle multiple priorities
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding

About Hubble

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

• Purpose driven
• Hungry, ambitions, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart our own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

Responsibilities:

• Conduct thorough market research to identify new market opportunities and assess market potential.
• Develop market entry strategies and execution plans tailored to each target market.
• Establish and maintain relationships with key stakeholders, including potential customers, partners, and industry influencers.
• Collaborate with cross-functional teams to develop marketing, sales, and distribution strategies aligned with market expansion goals.
• Monitor market trends, competitive landscape, and regulatory changes to adjust strategies accordingly.
• Analyze market data and performance metrics to evaluate the effectiveness of market development initiatives.
• Drive business development efforts to secure partnerships, distribution channels, and market entry opportunities.
• Prepare and deliver presentations, reports, and proposals to senior management outlining market expansion plans, progress, and results.
• Coordinate market launch activities, including product introductions, promotional campaigns, and sales initiatives.
• Continuously evaluate market expansion strategies and tactics to optimize performance and maximize ROI.
• Qualifications:

Requirements

• Bachelor's degree in business administration, marketing, or a related field; MBA preferred.
• Proven experience in market development, business development, or strategic marketing roles.
• Strong understanding of market research methodologies, competitive analysis, and market segmentation.
• Excellent analytical skills with the ability to interpret data and draw actionable insights.
• Demonstrated ability to build and maintain relationships with external partners and internal stakeholders.
• Exceptional communication and presentation skills, with the ability to articulate complex concepts clearly and persuasively.
• Strategic thinker with the ability to develop and execute innovative market expansion strategies.
• Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple projects simultaneously.
• Fluency in English and proficiency in Mandarin Chinese preferred for roles targeting the Chinese market.
• Willingness to travel domestically and internationally as needed.
• The Market Development Manager plays a crucial role in driving the company's growth by identifying and capitalizing on new market opportunities. This position offers an exciting opportunity for a strategic thinker with a passion for market expansion and business development.

Who are we looking for:

We are looking for an exceptional Senior Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.

What you will be doing:

You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.

• Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
• Create, identify and qualify selling opportunities by maintaining regular contact with customers.
• Dedicated contact for product training and platform questions.
• Proactively analyse and provide strategic engagement with clients.
• Solicit and synthesize customer product feedback to contribute to product development.
• Maintain a high degree of account management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.

What we need from you:

• Minimum 5 years experience in account management & enterprise solution delivery roles
• Bachelor's degree
• B2B software experience is preferred
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills
• Strong team, networking and relationship building skills
• Highly organised, collaborative and detailed oriented
• Able to handle multiple priorities
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding

About Hubble

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

• Purpose driven
• Hungry, ambitions, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart our own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

Supportting the management in implementing business plans for outlets, an Area Operations Manager is involved in P&L, Staff Management and handling people issues. In addition to taking care of store-level functions such as customer service, scheduling, daily operatinos, cashiering, loss prevention, maintenance and back office support, the Manager also recruits, trains and motivate staff.