We are seeking a Strategic Partner Manager (SPM) to develop, manage and maintain relationships with key developer partners in APAC with heavy focus in Vietnam.

Ability to speak Vietnamese is a must as the key stakeholders that this candidate will liaise with are based in Vietnam.

This is a contract hire.

Responsibilities:

• Think creatively with prominent companies in the gaming industry to build durable, long-term, and scaled partnerships by understanding their strategy and goals
• Represent the company and provide thought leadership and perspectives in external meetings with partner executives
• Own adoption of the company's gaming platforms via developers and platform partners as scale
• Collaborate with cross-functional teams including product, engineering, design, marketing, and finance
• Track, analyze and communicate key quantitative metrics and business trends as they relate to partner relationships at scale
• Use analysis and gaming industry expertise to source and develop new partner opportunities
• Manage and consult existing partners on building up their success on the company's platform.
• Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders both internally and externally

Requirements:

• At least 4 years experience in business development or account management
• BS/BA in a highly quantitative field, such as Economics, Business commerce, or equivalent experience preferred
• Experience working effectively and cross-functionally with all levels of management, both internally and externally
• Ability to define, initiate and drive business opportunities in a fast-paced, rapidly changing environment.
• Good understanding of the internet industry.
• Advanced skill in MS Excel, and PowerPoint.
• Fluent in English and Vietnamese.
• Willingness and ability to travel
• Deep domain knowledge of the gaming industry
• Ability to handle day to day operational work to also structure, negotiate, and maintain significant and complex strategic relationships with game companies.
• Identify and leverage trends within industry of expertise/focus.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What’s your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Cantonese to liaise with customers in Hong Kong.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

• Market Entry Strategy: Develop and execute market entry strategies for China, leveraging legal expertise to navigate regulatory requirements and optimize market penetration.
• Partnership Development: Identify, negotiate, and establish strategic partnerships with educational institutions, corporations, and government entities in China, ensuring alignment with company objectives and legal standards.
• Legal Compliance: Ensure all business activities comply with Chinese laws, regulations, and company policies, providing legal advisory support as needed.
• Sales and Revenue Growth: Drive revenue generation through effective sales strategies, pricing models, and contract negotiations, utilizing legal expertise to draft and review agreements.
• Competitive Analysis: Monitor competitive activities, market trends, and legal developments to anticipate changes and maintain competitive advantage.
• Stakeholder Management: Serve as the primary liaison for stakeholders in China, fostering strong relationships and delivering exceptional customer service.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Support the Product Business Development Team to Grow New Business Development

Supporting the execution of the Business Development Product Strategy and Growth;-

Identify, and work with Solutions Design to Implement Solution Standards, Processes, Tools and Templates aligned to Global/Regional SD Initiatives to enable and support efficiencies in Solution across APAC to;-

• Drive the definition of the Products Portfolio (current and future products) jointly with vertical markets, countries/clusters and other partners in order to support business growth, service quality or customer retention
• Develop and align related internal parties towards one agreed action plan / strategy around target products and business growth
• Support the regional organizational setup and Cluster/Country Structures for CL to achieve organizational efficiency
• Interface with key Global and Regional Customers to facilitate new business scoping, pricing and RFQ responses as well as defining project plans for implementation of customers’ requirements in the region
• Ensure a coordinated tender process including internal/external management of all matters of design, calculations, negotiations of logistic tenders for existing and target customers
• Review and counter sign regional tender submissions and customer logistics contracts with consideration of the existing and applicable approval framework
• Manage risk related to costs calculations and pricing through the entire proposal process
• Develop and lead customer presentations demonstrating solution approach as well as company capabilities and participate in contract and/or financial negotiations

Keep abreast of relevant supply chain industry information, handling and storage equipment innovations, supply chain technology and operational best practice to drive innovations and shares relevant information with members of Solution Design & Tender management Team.

Skills and Qualification

• Experience in modern Warehouse and Distribution, Supply Chain design (automation and other modern warehousing innovation (robotics, digitalization) is preferred.
• Holding a bachelor’s degree in Logistics and Supply Chain, Industrial Engineering, Business Management or relevant technical field.
• More than 8 years of relevant working experience in the logistics and supply chain industry; knowledge of 3PL, 4PL and LLP variations is a plus.
• Strong analytical skills with good commercial and technical understanding of CL
• Multi-tasking ability to work different programs and plans at the same time. Require hands-on approach and work under time pressure.
• Self-starter with positive attitude to overcome problems effectively and able to work under own initiative with minimal supervision
• Excellent communication skills (written and verbal) and negotiation skills
• Possess strong persuasive skills when pitching proposed solution(s) to the customers
• Ability to communicate with all levels of the organization
• Distinctive intercultural competency: able to communicate with all levels of the organisation, work as a team and build strong rapport and credibility both internally (country organisation, regional and global offices) and externally (customers and vendors).

Why DB Schenker?

Competitive salary package

Opportunities for career growth and development, both locally & internationally

Supportive and collaborative team environment

Access to company-wide training programs and initiatives

What’s Next?

Interested in this unique job opportunity? Submit your application today!

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Provide excellent customer experience via all relevant communication channels.
• Identify and analyse customers’ issues and provide strategic solutions to resolve their needs.
• Accurately process all required data/information using appropriate systems and tools while adhering to the company’s group data security policy and escalating emergencies to the team leader while providing solutions for improvements.
• Identify trends in customer satisfaction levels and provide appropriate improvement implementation plans.
• Collaborate with existing customer service team to provide strong after-sales services.
• Adhere to company policies and procedures closely to always uphold professionalism.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Two (2) years of work experience in the retail sales or customer service in luxury / high-end goods domain or experience in contact centre/ e-com related activities is required for this position.
• Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Excellent verbal and written communication skills in English and the language of the supporting market.
• Comfortable working with computers and multiple systems; Salesforce, SAP and CRM are a plus.
• Flexibility with working in shifts, and working on weekend and public holidays if required.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

This is a 12-month contract role based onsite in Singapore.

We are seeking a Partnerships Manager for the Payments Partnerships team who is passionate about online payments, technology, social and business strategy with a focus on Vietnam market.

Minimum Qualifications:

• Proficiency in English and Vietnamese language to work closely with in-market partners speaking the same language.
• Sales-hunter or Business Development experience, comfortable with prospecting for new leads, performing product demos for customers and teaching them how to use the company's products or services. Ability to overcome objections and negotiate with leads.
• Proven track record, with 6+ years related experience in Payments, eCommerce partnerships. Capable of leading multiple time-sensitive, cross-functional projects.
• Strategic thinker capable of driving internal stakeholders to a consensus on important issues.
• Experience of working and negotiating with external business partners and vendors.
• Strong quantitative abilities and intuition, exceptional analytical skills
• Ability to project manage and problem solve
• Ability to communicate and the gravitas to engage at the C-level of partner organisation
• Experience working in or with APAC financial services required deep relationships across financial services preferred
• BA required, MBA or MS Degree or equivalent experience desired

Preferred Qualifications:

• Product management experience

UEN: 199700895N

Job Highlights

• Competitive Salary Package
• Healthcare Coverage, Medical & Dental Benefits
• Career Advancement with Recurring Bonus

Objectives:

The selected candidate will be part of a business that is a market leader in the bearings industry that is expanding across SEA. Reporting to the Business Manager in Singapore HQ, the successful candidate will have high opportunities for organic growth within assigned markets. The Sales Executive will be responsible for sales in the assigned market region and a key point of contact for leads, exploring potential sales, and developing the sales pipeline to meet monthly targets.

Job Responsibilities

• Identify sales opportunities and develop new Accounts.
• Drive sales, monitor & track, and take necessary actions to ensure that goals are met.
• Achieve monthly sales targets and objectives.
• Prepare and submit quotations/proposals/tenders.
• Ensure customer orders are processed accordingly.
• Manage and grow existing accounts to ensure continuous growth.
• Expand market share with existing and new customers.
• Enhance value-added selling approach.
• Provide quality after-sales service to customers.

Job Requirements

• Candidates with a Diploma/Degree, ideally in Mechanical Engineering, are preferred.
• Sales experience and a proven track record of relevant accomplishment in the Automotive/industrial business sector are preferred.
• Strong interest in sales, business development, and a customer-oriented mindset.
• Organized, Structured, Presentable, and Professional.
• Strong interpersonal skills to deal with different levels of customers.
• Strong ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Proven ability to drive the sales process from plan to close.

This is a 12-month contract role based onsite in Singapore.

We are seeking a Partnerships Manager for the Payments Partnerships team who is passionate about online payments, technology, social and business strategy with a focus on Vietnam market. Payments & Commerce Partnerships team is responsible for developing and managing the relationships with companies that allow us to enable monetization of our products. We work cross-functionally with product, engineering, legal, marketing and operations teams to develop new capabilities, improve user experience, and reduce barriers that prevent people from buying what they want.

Minimum Qualifications:

• Proficiency in English and Vietnamese language to work closely with in-market partners speaking the same language.
• Sales-hunter or Business Development experience, comfortable with prospecting for new leads, performing product demos for customers and teaching them how to use the company's products or services. Ability to overcome objections and negotiate with leads.
• Proven track record, with 6+ years related experience in Payments, eCommerce partnerships. Capable of leading multiple time-sensitive, cross-functional projects.
• Strategic thinker capable of driving internal stakeholders to a consensus on important issues.
• Experience of working and negotiating with external business partners and vendors.
• Strong quantitative abilities and intuition, exceptional analytical skills
• Ability to project manage and problem solve
• Ability to communicate and the gravitas to engage at the C-level of partner organisation
• Experience working in or with APAC financial services required deep relationships across financial services preferred
• BA required, MBA or MS Degree or equivalent experience desired

Preferred Qualifications:

• Product management experience

UEN: 199700895N

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Korean to support customer in Korea.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Japanese to support customer in Japan.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by haressing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Passion for the high-end environment.
• Assist customers through various delivery channels (via phone, email, and web requests) to meet or exceed client objectives of utilization, brand recognition, and customer loyalty.
• Utilize a variety of resources including search engines, websites and internal resources to research customer requests with the goal of delivering valuable solutions.
• Utilize multiple complex systems to accurately document and research customer information.
• Provide meaningful and relevant insight to customers regarding the services that can provide for them.
• Gather client and partner feedback to enhance ad products and the customer experience.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 1 year of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Client-centricity, positive mindset, flexibility, adaptability to changes, and strong teamwork are expected qualities.
• Interest in the fashion industry would be an added advantage.
• Excellent verbal and written communication skills in English and the language of the supporting market.
• Comfortable working with computers and multiple systems.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi Internal Audit (IA) provides independent assessments of Citi’s control environment, risk management and governance for key stakeholders including Citi’s board of directors, senior management and regulators. We are a global function with over 2,500 professionals providing assurance across all of Citi's businesses.

We’re currently looking for a high caliber professional to join our team as Vice President, Audit Manager (Market Risk) - Hybrid (Internal Job Title: Audit Manager I - C13) based in Changi Business Park, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

In this role, you’re expected to:

This role directs the timely delivery of high quality, value added assurance and audit reports for a portfolio of business activities, which meet the requirements of the Boards of Citigroup and Citibank, their affiliates, and of Citi’s respective regulators, globally.

In this role, the candidate will serve in the Market Risk Asia Pacific (APAC) audit team. This team provides a comprehensive program of audit coverage for APAC market risk management activities across all lines of business. The individual will be responsible for executing audits as both a project manager and as a team member, as needed.

Key Responsibilities:

• Develops and executes a robust Audit Plan, by reviewable entity, for assigned businesses in accordance with Internal Audit standards, relevant government statutes and regulations and Citigroup and Citibank policies.
• Perform/lead audits in accordance with corporate methodologies and professional standards, including drafting of audit reports, presenting issues to the business and discussing practical solutions. This includes those audits that are complex and subject to the fast changing state of regulatory requirements as set out in the annual plan.
• Drive the coverage of market risk and APAC risk governance by applying technical knowledge to all phases of the audit process, and provides guidance to team members during the audit.
• Deliver on time high quality Internal Audit reports, Internal Audit and Regulatory issue validation, as well as supporting business monitoring and governance committee reporting.
• Assist in developing the audit universe for APAC market risk management, ensuring insightful and current risk assessment on an ongoing basis through business monitoring.
• Ensure that potential issues are raised promptly and collaboratively to IA and business management with a view to identifying the most viable, pragmatic and sustainable conclusion to mitigate the risk.
• Develop and maintain effective relationships with key senior market risk and APAC risk governance managers and staff as well as local business and supporting contacts.
• Use excellent communication skills in order to influence a wide range of internal audiences including respective product, function, or regional executive management partners. Negotiate internally often at higher levels on matters which will have a major impact on the area managed.
• Gain knowledge and keep abreast of industry developments, new laws, rules, products, technologies and applications and considers implications for the business and audit universe and plan.
• Proactively advances integrated auditing concepts and use of technology.
• Demonstrates strong judgment, political astuteness, and sensitivity to cultural diversity.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

Qualifications and Competencies

• Bachelor of Arts/Bachelor of Science or equivalent. Related certifications [Certified Public Accountant (CPA), Associate Chartered Accountant (ACA), Chartered Financial Analyst (CFA), Chief Internal Auditor (CIA), Certified Information Systems Auditor (CISA) or similar] are a plus.
• Professional qualification (Financial Risk Manager or similar professional Audit qualification) preferred.
• Extensive knowledge of financial markets with a broad understanding market risk concepts and measurement of risks.
• Demonstrated experience in managing audit teams and managing integrated internal audit and assurance delivery within a matrix reporting environment.
• Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views. This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style.
• Strong interpersonal skills for interfacing with all levels of internal and external audit and management.
• Specific subject matter expertise in Risk Management related concepts including but not limited to Basel Capital Adequacy, Market Risk, Operational Risk, Credit Risk etc.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Date: 16 May 2024 to 19 May 2024

Venue: Singapore Expo

✅No experience required.

Multiple roles available: Usher, promoter & cashier

REQUIREMENTS:
• All educational backgrounds are welcomed

• Candidates MUST commit from 16 April to 19 April
• Take initiative to complete tasks given
• Fun-loving & team player

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What’s your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Mandarin to liaise with customers in Taiwan.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What’s your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Thai to liaise with customers in Thailand.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

We are looking for an Account Manager who will be directly responsible for driving revenue, building relationships and helping clients grow their business results through client-centric consultation, education, and support. Ideal candidate will have experience in client management, ability to drive marketing strategy coupled with a willingness to roll up their sleeves and execute their sales tactics. Success in this position requires exceptional consultative sales, collaboration with team members and cross functional teams, a willingness to experiment and the ability to thrive in a dynamic, data-driven environment against tight deadlines while maintaining strict attention to details.

This is a 7-month contract role located in our Singapore Office.

Responsibilities:

• Drive revenue growth for our organization and the businesses we support through:

1. Acting as a social media platform expert for businesses of all sizes and complexity to educate and make tailored recommendations to suit varying client needs.
2. Discovering insights on campaign performances and coming up with solution selling ideas to improve the performance of our clients’ marketing spend.
3. Aligning clients’ KPIs with platform solutions to drive incremental value

• Manage inquiries and troubleshooting from clients
• Organize and update internal data and sales materials
• Assist Account Managers to create and translate sales materials
• Coordinate logistics of external events and marketing initiatives including project management, client reach-out / follow ups, and facilitation support

Minimum Qualifications:

• 8+ years' experience working in advertisement, media agency or performance marketing.
• Fluency in English and Japanese to work closely with in-market teams, clients, and agencies.
• Ability to effectively prioritize and manage tasks within a fast-paced environment while maintaining strict attention to details.
• Problem solving and quantitative analytical skills.
• Ability to manage ambiguity by coping with uncertainty and risk and adapting to change.
• Ability to work with cross functional teams and work collaboratively with internal teams.
• Demonstrated experience in managing and influencing clients.
• Comfortable with administrative and operational work.
• Familiar with Microsoft office (especially excel and powerpoint), Google Suite (spreadsheet and slides) applications.

Preferred Qualifications:

• Experience in sales, business development, customer success.
• Experience with social media ad solutions

UEN: 199700895N

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Korean to support customer in Korea.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by haressing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Japanese to support customer in Japan.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by haressing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

The ideal candidate should be a senior analyst or IT project delivery lead with a few years in trading/Risk system support/development.

• Plan technical and functional deliverables (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.

• Plan & collaborate across different application teams to manage technical and functional dependencies of the solution.

• Plan, monitor and manage risks/issues related to technical delivery.

• Provide status update related to technical delivery to Project Manager (PM)/ Program Manager.

• Partner with System Analysts, Functional Business Analysts and SME’s to collate, understand and finalize functional and technical requirements.

• Provide Systems input to specification phase (effort estimates, high level delivery plan) based on impact assessment etc.

• Partner with Architects and Development Lead to ensure solution design complies with enterprise design principles, security and control standards.

• Partner with Development Manager in managing application teams to build the enhancements.

• Partner with Test Manager to ensure completion of System Integration Testing (SIT), User Acceptance Testing (UAT), performance / load testing and application security testing with quality results.

• Prepare and manage technical implementation plan across application teams - coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support.

• Strong technical knowledge and/or platform knowledge (Data Analytics).

• Good business domain knowledge in Global Markets and Group Risk

Requirements:

• More than 10 years track record in developing and delivering global/regional IT capabilities for a multi-national/regional company with annual budgetary responsibility

• More than 3 years leadership experience in managing IT delivery teams

• Experience in communicating with functional and technical stakeholders

• Experience in banking industry preferred

• Experience in implementing large-scale, highly available applications or other large project implementation

• Experience in service-oriented technologies

• Proven result-oriented person with a focus on delivery

• Experience in actual systems development work, with prior coding, functional specifications and technical specifications and systems development and testing experience (in aggregate no less than 8 years)

• Good understanding and experience in software development cycle

• Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders.

• Good problem solving, analytical, synthesis, system thinking and solutioning skills

• Experience with Murex system – in implementing “market risk” and Murex data mart, mxml will be advantageous.

Develop and lead the implementation of reimbursement and health economics/market access strategies for all countries in the region including the development of the overarching reimbursement and health economics/market access strategy, and providing guidance on the necessary evidenced by respective payers. Develop strong internal and external relationships to achieve health economics and reimbursement goals and objectives.

Key Responsibilities:

• Develop and lead the execution of strategic reimbursement plan for each product. Drive the development of reimbursement for key products in prioritized markets.
• Develop and drive health economics strategies for integration into the development, sales and marketing of the portfolio of Edwards’ innovations in early stage.
• Facilitate meetings with health care professionals, and reimbursement and economic consultants as required to support strategic development and/or tactical implementation.
• Establish working relationships with related professional organizations, trade party associations and other key third parties to influence outcomes of critical market access issues.
• Develop economic models, dossiers, presentations and other materials to articulate and enhance the value of messages associated with our new technologies.
• Collaborate with Global Health Economics and Reimbursement (GHER) team to learn and assess how to apply the data and tools available.
• Partner with Government Affairs team on lobbying efforts to increase therapy awareness, improve market access, and achieve reimbursement goals.
• Other duties assigned by Leadership.

Education and Experience:

• Bachelor's Degree 10 years years experience of relevant work experience Required or
Master's Degree or equivalent 8 years years experience of related experience working healthcare industry Required and Other: Previous experience in and/or strong working knowledge of medical device industry (in Southeast Asia) Required Other: functional responsibility in health economics and reimbursement planning and program implementation Preferred.

Additional Skills:

• Extensive understanding of key public and private payer policy infrastructure, payment methodologies coding and coverage; health policy trends, and current business challenges required.
• Extensive business acumen, analytical skills and experience working with various internal business partners (especially Sales, Marketing, Clinical, Regulatory, Legal, and Government Affairs staff) to provide insight into key economic and reimbursement issues for key products required.
• Experience working with customers (primarily hospitals and physicians), trade associations, professional and medical organizations and ability to develop mutually beneficial health economics and reimbursement strategies and tactics to support portfolio planning, commercialization, and sales/marketing objectives.
• Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives.
• Excellent interpersonal and communication skills, especially presentation development.
• Proven expertise in Microsoft Office Suite.
• Ability to work effectively across multiple areas with cross-functional team, marketing peers and leaders and managing needs and messaging to upper management.
• Must be able influence and guide stakeholders.
• Strict attention to detail.
• Ability to balance strategic thinking with intricate planning and strong tactical execution required.
• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization.
• Ability to manage competing priorities in a fast paced environment.
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control.

We are looking for a Market Manager to grow and manage our client’s commercial activities in Singapore in the food service and food retail markets. The candidate will work hand-in-hand with the Asian team as well as the French Headquarters of our client.

RESPONSIBILITIES

· Develop an understanding of the food retail universe in Singapore to support and challenge the client’s distributors;

· Develop its own network in the Food service and hospitality industry by being the French gastronomy expert of the brand;

· Visit prospects to promote the products and recruit new customers in the pastry and beverage market (hotels, bakeries, cafés, restaurant chains, etc.);

· Support existing customers by regularly offering them new solutions and new ideas for their menus;

· Manage key accounts by ensuring the follow-up of projects in collaboration with the R&D teams, industrial, marketing and supply chain teams in France and other Asian countries;

· Identify and propose new products adapted to Singaporean market.

· Collaborate & manage local importers to support them in their business development, order follow-up and inventory management.

· Define strategic development plan long term for the group

· Define ambitious sales plans and achieve sales targets and ensure reporting to the head office in France and to the zone managers;

· Organise events and culinary shows with the support of the client’s technical team (chefs, pastry chefs, baristas, …)

· Collaborate with the Asian team and France to be inspired, deploy and adapt best practices;

REQUIREMENTS

• Master’s degree in Marketing or Business;
• Minimum 4 years’ experience in the marketing of gourmet food products ideally both in food service and retail;
• Experience in client account management;
• Good working knowledge of the French gastronomy allowing to highlight the strengths of the client’s products;
• Goal oriented and self starter personality;
• Strong affinity for business development & excellent ability to listen, analyse and convince;
• Able to work independently and adaptable personality;
• Language skills: Fluent in French in order to communicate daily with and report to the French speaking team in HQ and Asia, Fluent in English for liaising with clients and partners.

Quan Shui Wet Market is a 3rd generation brick-and-click business that is on a mission to preserve wet market heritage and revolutionise the massive fresh food industry with consistent high quality products and services.

Powered by the amalgamation of old-is-gold traditional wet marketing and digitalisation, our aim is to provide accessible high quality fresh food to all households in Singapore

In just three years, Quan Shui Wet Market has become one of the largest and fastest growing online fresh food grocer in Singapore, feeding more than 500 households daily.

Join us and be part of the founding team of Singapore’s fastest growing fresh food grocer!

Duties and responsibilities include:

Business Development (Ecommerce)

• Identify, develop and implement strategies to expand growth in ecommerce sales channels, including managing and optimizing existing marketplaces, to identifying new opportunities with other online partners and retailers.
• Plan and execute sales and marketing campaigns to increase revenue, customer base, customer retention and basket size
• Analyze ecommerce sales campaigns and identify areas for improvement to optimize sales and profitability
• Create and maintain product listings, ensuring that they are accurate, compelling, and optimized for search and conversion.
• Manage customer relationships, including responding to inquiries, resolving issues, and maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams, including marketing, operations, and customer service and admin, to ensure seamless execution of ecommerce initiatives (eg price, campaigns, inventory and fulfillment)

Business Development (Physical/In-person)

• Identify, develop and implement strategies to expand growth in bulk and recurring sales in channels such as B2B sales and groupbuying.
• Identify, develop and manage physical sales channels such as food pop-ups, events, and exhibitions, including planning, logistics, coordination and execution.
• Conduct site visits, viewings and online market research to identify potential areas for expansion, collaboration and events
• Develop relationships with event organizers, vendors, and partners to maximize opportunities for exposure and sales.
• Represent the company at industry events and trade shows to showcase products and build brand awareness.

Sales Admin, Market Research and Reporting

• Monthly or periodic market research to remain updated and ahead of industry trends, market activities, competitors and possible new business opportunities
• Track and report on sales performance, market trends, and competitor activities to inform strategic decision-making.
• Provide regular updates and insights to senior management on sales goals, progress, and challenges.
• Stay up to date with industry trends and best practices in ecommerce marketplace management (eg Shopee Seller Centre’s Courses)
• Generating timely and accurate quotes, proposals and price lists for customers
• Handling sales-related administration matters (e.g. with accounts team to ensure prompt payment, with operations team to ensure accurate and timely fulfilment of orders)
• To provide timely sales support to customers, upselling and providing alternative solutions when appropriate
• Build quality relationships with both existing and new customers/stakeholders

What we are looking for in the ideal candidate:

• Bachelor's degree in business, marketing, or related field.
• Fresh grads welcomed.
• Experience in business development, sales, or marketing a strong bonus
• Experience in entrepruneurship a strong bonus
• Strong understanding of ecommerce platforms and online marketing strategies.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make data-driven decisions.
• Highly organized with strong project management skills.
• Creative thinker with an entrepreneurial mindset.
• Ability to work effectively in a fast-paced environment.
• Willingness to occasionally travel for events and meetings.
• Willingness to work on occasional weekends when necessary (eg when joining a popup, food exhibition)

What we can offer:

Salary: $3000 - $3800/month with commissions on new revenue generated
Bonus: Guaranteed 13th month bonus (paid after CNY)

• 5 days work week, 1000 - 1900
• 14 days annual leave (can be carried forward and/or encashed)
• Post CNY prolonged break (company break till ~ CNY Day 7)
• Staff Discount - 20% off our groceries
• Mostly remote working environment (1-2 days of office/week)
• Medical/Dental Benefits
• Family Benefits

Working Environment:

• Flat working hierarchy
• Autonomous working culture
• Direct access to founders
• Opportunities to lead and drive initiatives
• Family-friendly and young workplace