Responsibilities:

• Perform general bookkeeping and full set of accounting functions - handle daily operational AP/AR tasks including invoicing, payment, receipts etc
• Perform monthly reconciliation and reports
• Debts collections - Contact customer to ensure that their payments are made on time
• GST filing
• Prepare monthly sales commission and checking of incentives
• Handle any other ad-hoc hoc assignments and projects as assigned

Requirements:

• Meticulous and organized
• Possess positive learning attitude & a good team player
• Pro-active and able to multi-task and work independently within deadline
• Knowledge of "XERO" Software will be advantage
• With at least 2 years accounting experience will be advantage
• Working hours & days: 5 days work week 9am to 6pm
• Working location - Ubi

Responsibilities:

• Develop the project business locally and identify and directly target architects and developers for projects.
• Support local distributors with pricing, catalogues and project specification support.
• Achieve annual sales targets and assist in tender for projects
• Assist with market research or other local activities related to market and business development and sales growth.
• Promote brand awareness, identify prospective clients, and expand the clientele base for the company with focus on the construction sector.
• Take ownership and lead business development efforts in selected market segments.
• To execute plans and strategies set by General Manager and the company.
• Attend to sales enquiries and prepare quotations.

Requirements:

• Diploma, Degree in Marketing / Business or any relevant discipline
• Possess min 3 to 5 years experience in sales or marketing with good track records in working with developers, architectural and designer firms.
• Goals driven and hands-on in executing key measures
• High level of reliability and personal integrity
• Experience in the sanitary fittings industry will be an added advantage

We are looking for team players to promote the adoption of our proven software solutions. This is a good opportunity for individuals who aspire to work in the IT industry and to help transform business operations via digital solutions.

Our software solutions are applicable to the Engineering & Construction, Servicing & Maintenance, Marine and Logistics industries. We also have a full-suite HRMS solution that is applicable for all industries.

Requirements and Responsibilities

• Proactive to undertake any assignments or tasks which helps in business development, sales and marketing, inclusive of sales leads generation and cold sales. Hunter mentality.
• Assist the Business Development Team in solution demonstrations and process walk-through.
• Implement and conduct surveys to find out market trends and feedback about our solutions.
• Deliver presentations to large group of audience via webinars, social media platforms and in-person conferences/forums.
• Understanding and experience in using digital media effectively for marketing purposes.
• Communicate effectively with users via all applicable forms of communication platforms.
• Conduct training/workshops to client users.
• Provide solution support to client users.
• Involve in testing of mobile and web solution enhancements.
• Involve in providing industry-required feature enhancements to product development team.
• Good proficiency in written communication and documentation.
• Communicative, sociable and relationship-builder.
• Problem-solver, team player, competent negotiator.
• Proactive. Confident.

Sales Incentive

• Sales incentive will be given on top of basic salary for meeting sales target.

Job Description

Assist in managing group purchasing and support activities of the Procurement Department for various projects and brands. Support the direction of the Group Procurement Manager

Job Scope(s):

• Sources for vendors and evaluates quotations.
• Negotiates and coordinates with suppliers and cross functional teams for best possible price purchases.
• Maintain and upkeep price list and central ordering system
• Support operation team on procurement needs.
• Coordinates with operation team and chefs, on stock availability and delivery schedules and to maintain tight inventory control.
• Generate purchase order and maintain the filing system of purchasing records.
• Involved in planning, sourcing and recommending suitable ingredients, materials and services in accordance with desired purchase conditions, from local and overseas suppliers and vendors.
• Ensure procurement procedures and policies are followed.
• Conduct regular review cost effectiveness and performance of suppliers and vendors by making random checks on supplier’s and outlets.
• Build strong network and partnership with suppliers.
• Carry out ad hoc assignment as instructed by Management

Job Requirement(s):

• Diploma or equivalent in Purchasing/Materials/Supply Chain Management
• Experience preferred but not essential, proactive and result driven is essential
• Experience in purchasing function in F&B industry would be an advantage
• Effectively multilingual in both English and Mandarin languages (in order to generate and read reports in Chinese language and also, to negotiate and maintain good relationships with all English and Mandarin speaking associates)
• Strong communication skill to work with various partners and cross department
• Resourceful with excellent negotiation skills and has good market and commercial awareness
• Good team player with dynamic personality and result-oriented
• Positive work attitude
• Good administrative and problem solving skills
• Able to handle multi-tasking and work pressure

Responsibilities:

• Upsell existing clients’ other enterprise solutions
• Acquire new customers by cold calling, emailing, networking and using various Media platforms
• Plan and Execute sales plan such as meeting clients, preparation of tenders, proposals and quotations for clients
• Assist in new clients’ acquisition
• Assist in managing client accounts
• Any other ad-hocs as assigned

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

Responsibilities:

• Purchase administration and order processing
• Negotiate with suppliers for the most cost-effective deal
• Negotiation of pricing, credit terms and supplier contracts, delivery schedule
• Monitor cost and project budget and develop cost forecasts
• Vendor development-evaluate vendors based on quality, on-time delivery, and cost
• Competitiveness
• Source of quotation and liaise with suppliers, manufacturers, and relevant internal
• Departments
• To perform any other duties as assigned by management

Requirements:

• Preferably having experience in relevant fields
• Team players and committed to work
• Good communication and negotiation skills
• Proactive in solving problems
• Good in planning, organizing, and prioritizing assignments
• Able to implement improvement processes
• Independent, able to work under pressure, as well as multi-tasking

Permanent position;

corporate customer: Regular supplier for SMRT, PSA, SHELL, MOBIL， SATS etc

Competitive Products:

- Office furniture, Office chairs,

- Outdoor Furniture,

- mental Furniture,

- F&B Furniture,

- Hotel Furniture,

- hardware & industrial supplies;

Basic salary 2500-3000

Transportation reimbursement;

high commissions,

Working hour: 9:00am to 6:00pm (Monday-Friday)

5 working days per week;

12 days annual leave;

12 days medical leave;

1 day leave for brithday;

Requirements:

Min. diploma in any field Prior experience in sales;

Strong marketing planner, creative sales ideas;

Ability to prospect and manage managerial level relationships within small to medium size organizations;

Strong territory knowledge and proven history of meeting sales quotas through strategic selling approach;

Manage forecast accuracy on a monthly/quarterly/annual basis;

Ability to speak Mandarin will be a bonus (in order to build and maintain good relationship with Chinese speaking customers/suppliers/vendors );

Proficient with Microsoft Office ;

Good communication skills and pleasant disposition;

At least 3 years funiture sales experience.

Responsibilities:

Develop new clients and service existing clients ;

Cold-call/canvassing for new clients and leads ;

Meeting up with clients and promote company’s products and services ;

Handle proposal, quotation, contract/agreement, and sales reports ;

Perform after-sales services ;

Collecting customer requirement / market information;

Send Resume to: [email protected]

Job Description

Assist in managing group purchasing and support activities of the Procurement Department for various projects and brands. Support the direction of the Group Procurement Manager

Job Scope(s):

• Sources for vendors and evaluates quotations.
• Negotiates and coordinates with suppliers and cross functional teams for best possible price purchases.
• Maintain and upkeep price list and central ordering system
• Support operation team on procurement needs.
• Coordinates with operation team and chefs, on stock availability and delivery schedules and to maintain tight inventory control.
• Generate purchase order and maintain the filing system of purchasing records.
• Involved in planning, sourcing and recommending suitable ingredients, materials and services in accordance with desired purchase conditions, from local and overseas suppliers and vendors.
• Ensure procurement procedures and policies are followed.
• Conduct regular review cost effectiveness and performance of suppliers and vendors by making random checks on supplier’s and outlets.
• Build strong network and partnership with suppliers.
• Carry out ad hoc assignment as instructed by Management

Job Requirement(s):

• Diploma or equivalent in Purchasing/Materials/Supply Chain Management
• Experience preferred but not essential, proactive and result driven is essential
• Experience in purchasing function in F&B industry would be an advantage
• Effectively multilingual in both English and Mandarin languages (in order to generate and read reports in Chinese language and also, to negotiate and maintain good relationships with all English and Mandarin speaking associates)
• Strong communication skill to work with various partners and cross department
• Resourceful with excellent negotiation skills and has good market and commercial awareness
• Good team player with dynamic personality and result-oriented
• Positive work attitude
• Good administrative and problem solving skills
• Able to handle multi-tasking and work pressure

Responsibilities:

• Assist in formulating and implementing internal control procedure
• Assist in the review and recommendation on new finance work processes and improvements
• Daily monitoring of inward transactions
• Work closely with external counterparts for completion of monthly closing
• Ensure accurate & timely submissions of claims and prompt disbursements
• Responsible for the processing of GIRO Application Forms and liaison with respective banks for approval
• Provide reliable details for cashflow projections
• Maintain Fixed Assets Register along with regular asset count
• Liaison with HR for Payroll Reconciliation
• Proper documentation of workflow and policies
• Review AP ageing with long outstanding balances and follow-up closely for closure
• Liaison with audit partners
• Perform ad-hoc duties as assigned by superior

Requirements:

• Able to work in a fast-paced environment
• Goal-oriented and meticulous to details

Responsibilities:

• Assist in formulating and implementing internal control procedure
• Assist in the review and recommendation on new finance work processes and improvements
• Daily monitoring of inward transactions
• Work closely with external counterparts for completion of monthly closing
• Ensure accurate & timely submissions of claims and prompt disbursements
• Responsible for the processing of GIRO Application Forms and liaison with respective banks for approval
• Provide reliable details for cashflow projections
• Maintain Fixed Assets Register along with regular asset count
• Liaison with HR for Payroll Reconciliation
• Proper documentation of workflow and policies
• Review AP ageing with long outstanding balances and follow-up closely for closure
• Liaison with audit partners
• Perform ad-hoc duties as assigned by superior

Requirements:

• Able to work in a fast-paced environment
• Goal-oriented and meticulous to details

Job Description

Assist in managing group purchasing and support activities of the Procurement Department for various projects and brands. Support the direction of the Group Procurement Manager

Job Scope(s):

• Sources for vendors and evaluates quotations.
• Negotiates and coordinates with suppliers and cross functional teams for best possible price purchases.
• Maintain and upkeep price list and central ordering system
• Support operation team on procurement needs.
• Coordinates with operation team and chefs, on stock availability and delivery schedules and to maintain tight inventory control.
• Generate purchase order and maintain the filing system of purchasing records.
• Involved in planning, sourcing and recommending suitable ingredients, materials and services in accordance with desired purchase conditions, from local and overseas suppliers and vendors.
• Ensure procurement procedures and policies are followed.
• Conduct regular review cost effectiveness and performance of suppliers and vendors by making random checks on supplier’s and outlets.
• Build strong network and partnership with suppliers.
• Carry out ad hoc assignment as instructed by Management

Job Requirement(s):

• Diploma or equivalent in Purchasing/Materials/Supply Chain Management
• Experience preferred but not essential, proactive and result driven is essential
• Experience in purchasing function in F&B industry would be an advantage
• Effectively multilingual in both English and Mandarin languages (in order to generate and read reports in Chinese language and also, to negotiate and maintain good relationships with all English and Mandarin speaking associates)
• Strong communication skill to work with various partners and cross department
• Resourceful with excellent negotiation skills and has good market and commercial awareness
• Good team player with dynamic personality and result-oriented
• Positive work attitude
• Good administrative and problem solving skills
• Able to handle multi-tasking and work pressure

Custom Brokerage/Declaring Agent

- HQ office located at Taiseng, near with Taiseng MRT

- Desk bound job.

- Perform customs permit declarations in an accurate and timely manner with full compliance.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Preparing airfreight/seafreight shipping documents for both import and export.

- Attending to customers enquiry and feedback via physical contact, email, phone calls and maintaining an excellent rapport with customers.

- Prepare and provide various reports in a timely manner to meet customers’ timelines

- Keeping the customers notified of all relevant customs circulars, notices and updates as received.

- Reviewing internal team performance, operational work processes established and implementing necessary control measures for continuous improvement.

Requirements:

- 5.5 working day, alternate Saturday

- Proficient in using computers and Microsoft Office

- Possess good work ethics and positive working attitude

- Able to handle pressure & adapt in a fast-pace environment

- Demonstrate an eye for details and ability to prioritize urgent tasks

- Expect overtime on a regular basis

- Individual without experience may apply as training will be provided as our cost

Responsibilities:

• Posting of recruitment advertisements
• Ensure and maintain good brand and communication consistency for all company materials and collaterals
• Scheduling of interviews
• Engagement with both internal and external stakeholders such as employees and vendors, etc
• Manage office sundry purchases
• Reports generation
• Payroll administration
• Work pass administration
• Provide general administrative support as assigned

Requirements:

• 1 years experience and above is preferred
• Good to have experience in construction industry or similar industry.
• Possess a keen interest in human resources
• Ability to work independently and with a team
• Thrives in a fast-paced environment and has the ability to handle the pressure of meeting tight deadlines
• Self-motivated and resourceful with good multitasking and organisational ability

☑ Basic $3800 - $4300

☑ Permanent role + High Variable Bonus.

☑ 5 Days (Mon – Fri: 8.00pm – 5.30pm / 8.30am – 6pm)

☑ East Area Civil Engineering MNC

☑ Changi Business Park

Responsibilities:

• Manage end-to-end recruitment and onboarding.
• Process payroll and benefits accurately and timely.
• Foster positive employee relations and resolve HR issues.
• Implement performance management and development programs.
• Ensure compliance with local labor laws and regulations.

Job Requirements:

• Diploma / Degree in Human Resource Management
• 3- 5 years experienced in Full spectrum of Human Resources.
• IHRS - Certified personnel will be highly advantage

Only shortlisted candidate will be notified.

Yang Hui Shan (Sherri)

EA Reg No.: R22106683

Job Title: Loan Consultant (Commission-Based)

Location: Kallang Pudding

Key Responsibilities:

Job Scope:

• System Management

To assist in maintaining the Resource Booking Service when needed

• Logistic and stock taking

Assist to manage and track all non-SSOE ICT/AVA resources and inventory (e.g. iPad, Microsoft Surface Pro, printers, etc.) with up-to-date documentation

Stock-take and updates inventory records for school and audit purposes

Maintain repair and loan records of ICT/AVA equipment

• Support daily operations (AVA & IT)

Assist in the planning and implementation of ICT-related programs

Assist in troubleshooting and support for school-owned devices

Troubleshooting of AV and IT equipment in classroom on a daily operation

Providing support to teachers in the use of AV and IT equipment in classroom

Demonstrate comprehensive knowledge of Chrome OS and Chromebook functionality, including efficient navigation, app usage, file management, and troubleshooting, to support and enhance the educational experience in a school environment utilising Chromebooks as student devices.

Requirements:

• Polytechnic Diploma in IT or equivalent
• At least 2 years of relevant working experiences. Experiences in AV/IT support, Basic knowledge of troubshooting devices (Chrome, IOS or Windows operating system), Inventory management, video and photo editing will be an advantage

Contract Period: From 01 Jan 2025 to 31 December 2025

Salary: TBA

Location: Rivervale Link

Working Arrangement:

· Mondays to Thursdays: 7:30am to 4:45pm

· Fridays: 7:30am to 4:15pm

Service not required on Saturdays, Sundays and gazetted public holidays

EA License No: 96C4864

Reg. No.: R24121728

Overall in charge of the company's HR & Accounts Work and general day-to-day office administrative duties.

Report directly to the Director.

Fresh graduates are welcome!

Accounting Responsibilities:

• Verifying suppliers invoice, intercompany transaction
• Preparation of invoices, Purchase Order, Payment Voucher and Cheque Payment to Supplier
• Checking, verifying and processing expenses claimed by staffs(Petty Cash)
• Monitoring cash flow, and aging report
• Daily bookkeeping
• Monitor A/R & A/P
• Profit Balance Loss
• Xero software knowledge would be advantage

HR Responsibilities:

• Assist with foreign employee related queries
• Assist with preparation and issuance of Appointment Letters
• Assist with Payroll
• Arrangement of Employee Team Bonding Event
• Infotech knowledge would be advantage

Administrative Responsibilities:

• Handle company confidential documents
• General administrative duties
• Assist with marketing tools such as Facebook, Instagram

Requirements:

• Proficient Microsoft Office(Word,Excel)
• Able to work independently and multi-task efficiently
• Positive work attitude and display initiative to resolve problems independently

Responsibilities:

• Perform general bookkeeping and full set of accounting functions - handle daily operational AP/AR tasks including invoicing, payment, receipts etc.
• Perform monthly reconciliation and reports
• Debts collections - Contact customer to ensure that their payments are made on time
• GST filing
• Prepare monthly sales commission and checking of incentives.
• Handle any other ad-hoc hoc assignments and projects as assigned

Requirements:

• Meticulous and organized
• Possess positive learning attitude & a good team player
• Pro-active and able to multi-task and work independently within deadline
• Knowledge of "XERO" Software will be advantage
• With at least 2 years accounting experience will be advantage
• Working hours &days: 5 days work week,9 am to 6pm
• Working location - Ubi

Job Description:

• Accurately create, manage, and maintain sales orders within the accounting system, ensuring all details are entered meticulously.
• Collaborate with various sales departments to ensure seamless order processing from start to finish.
• Monitor inventory levels to verify stock availability and proactively address potential shortages to meet order requirements.
• Communicate effectively with customers regarding order confirmations, updates, and promptly address any issues or inquiries.
• Maintain and organize all order-related documentation for quick retrieval and reference, ensuring compliance with company policies.
• Conduct uality checks to ensure all orders are processed accurately and meet company standards for fulfilment and customer satisfaction.
• Identify and resolve any discrepancies or issues in order processing in a timely and efficient manner.
• Prepare and present reports on order processing performance and key metrics to Senior Management and Heads of Departments.
• Continuously identify opportunities for process improvements, implementing best practices to enhance efficiency and accuracy.
• Ensure the order processing system is up-to-date and functioning correctly; address any technical issues that arise.
• Perform other related ad hoc duties as assigned.

Job Requirements:

• Diploma holder equivalent and above may apply
• Fresh graduates and entry-level applicants are welcome to apply.Fast learner and proactive in daily tasks.
• Demonstrates excellent organizational and time management skills.
• Pleasant and friendly personality, contributing to a positive work environment.
• Strong problem-solving capabilities and a hands-on approach to tackle challenges.
• Proficient in basic computer skills (Microsoft Office, email, etc.).
• Availability to start work immediately is an advantage.

Our client is a well known company trading in steel. coal, energy raw materials, agricultural commodities, etc. They have an immediate requirement for a Trade Finance Executive

The incumbent will be responsible for all trade finance operations, ensuring seamless execution of transactions related to Letters of Credit, export documents, freight loans, trust receipts, and other trade finance activities. This role requires a strong understanding of international trade practices, meticulous attention to details, and excellent communication skills.

Responsibilities:
1. Handling Letters of Credit:
Review and process Letters of Credit, ensuring compliance with all relevant terms.
Verify and validate accuracy of documents required for Letters of Credit transactions.
Facilitate any necessary amendments to Letters of Credit in collaboration with banks and relevant stakeholders.
2. Preparation of Export Documents:
Prepare and submit accurate export documents in adherence to Letters of Credit and contract terms.
Ensure all documents are complete, accurate, and submitted within specified timelines.
3. Freight Loan Management:
Administer and manage freight loans, including the processing of relevant documentation and communication with financial institutions.
4. Trust Receipts:
Handle trust receipt transactions, ensuring compliance at all times.
5. Export and Import Letters of Credit Verification:
Verify export and import Letters of Credit to confirm accuracy and adherence to contractual obligations.
6. Negotiation of Shipping Documents:
Liaise with banks for the negotiation of shipping documents.
7. Maintenance of MIS:
Maintain accurate records of Letters of Credit- related transactions.
8. Coordination with Buyers and Suppliers:
Collaborate with buyers and suppliers to ensure smooth processing of Letters of Credit and resolve any related issues.
9. Additional Duties:
Undertake any other trade finance- related tasks and projects assigned by Management.

Requirements:
Candidate must preferably possess at least a Bachelor’s degree in Business, Finance or related field.
Minimum 3-5 years of experience in a similar role within the commodities trading industry
In- depth knowledge of international trade regulations, UCP600, and incoterms.
Excellent written and verbal communication skills.
Detail- oriented with a high degree of accuracy in document processing.
Ability to work independently and as part of a team.

Work week : Mon-Fri
Saary : Upto 6K SGD pm (open for discussions)
Work location : Raffles place

Interested candidates may please email their resume in MSWord format to [email protected]

Job posted by
Bhanu Rajan
EA Regn R1106079
Saitech International

Looking for E-commerce Admin - specialise in e-commerce platform such as Qoo10, Shopee & Lazada.

Job Description:

• Manage company's e-commerce platforms.
• Prepare invoices and other documents.
• Order stock from supplier and stock count
• Answer queries by customers.

Job Requirements:

- No working experience required (we will guide you step by step)

- Simple compute knowledge (Microsoft Office, Excel, paint)

Interested applicants are invited to send your updated resume stating availability, recent photo and expected salary to [email protected] We will contact you for interview if you are shortlisted.

Build, Scale & Operate Leading DTC Brands alongside A-Players

Maneuver Marketing

Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products.

In just 5 years, we kicked off our own D2C Health & Wellness brand from scratch and scaled it to USD$150M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs.

These results caught the attention of The Financial Times, as they ranked us among APAC top High-Growth Companies in 2023. This is just the beginning of our journey though, and you could be part of the next stage of our growth!

Your Next Role

We are seeking a dynamic and experienced Senior Supply Chain Manager to lead the end-to-end supply chain operations for BB Company. As a key member of our leadership team, you will be responsible for developing and executing strategic initiatives, managing key partnerships, optimising inventory, and ensuring the overall efficiency and resilience of our supply chain.

What You’ll Do

1. Strategic Planning:
   Develop and implement supply chain strategies aligned with the overall business goals.
   Collaborate with key Product, Marketing and Operations stakeholders to align the supply chain strategy
2. Partner Management:
   Establish and maintain strong relationships with Fulfillment Centers, Contract Manufacturers and Raw Ingredient Suppliers
   Evaluate and select partners based on performance, quality, and cost-effectiveness.
3. Inventory Management:
   Optimize inventory levels to balance the need for product availability with cost control.
   Implement inventory control measures to prevent stockouts and excess inventory.
4. Risk Management:
   Identify potential risks in the supply chain and develop contingency plans to mitigate disruptions.
   Monitor geopolitical, economic, and industry trends that could impact the supply chain.
5. Performance Measurement:
   Establish key performance indicators (KPIs) for the supply chain and regularly assess and report on performance.
   Continuously seek opportunities for improvement and efficiency in the supply chain processes.
6. Logistics Optimization:
   Streamline transportation and distribution processes to minimize lead times and reduce overall logistics costs.
   Explore innovative solutions to optimize transportation and storage.
7. Quality Control:
   Implement and oversee quality control measures throughout the supply chain to ensure that products meet or exceed quality standards.
   Work closely with suppliers to address quality issues and improve overall product quality.
8. International Logistics and Shipping:
   Build the logistics for international operations, considering the delivery lead time and costs for customers worldwide
   Coordinate shipping and transportation arrangements, including customs compliance and import/export regulations. Seek opportunities to optimize international logistics and reduce costs and improve customer satisfaction.
9. Continuous Improvement:
   Implement key performance indicators (KPIs) to measure and assess the effectiveness of supply chain processes.
   Identify opportunities for process optimization, cost reduction, and service enhancement. Implement lean methodologies, conduct regular performance reviews, and collaborate with internal teams and external partners to drive continuous improvement initiatives.
10. Collaboration and Communication:
    Foster collaboration and open communication between different departments, including, marketing, product, customer service, business development, finance.
    Work closely with cross-functional teams to address challenges and optimize processes.

Your Experience

• Proven experience in a senior-level supply chain management role, preferably in the consumer goods or health and wellness industry.
• In-depth knowledge of supply chain best practices, logistics, and international trade regulations.
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent leadership, communication, and negotiation skills.
• Demonstrated ability to drive strategic initiatives and lead cross-functional teams.
• Bachelor’s degree in Supply Chain Management, Business, or a related field. Master’s degree might be a plus.

Build, Scale & Operate Leading DTC Brands alongside A-Players

Maneuver Marketing

Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products.

In just 5 years, we kicked off our own D2C Health & Wellness brand from scratch and scaled it to USD$150M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs.

These results caught the attention of The Financial Times, as they ranked us among APAC top High-Growth Companies in 2023. This is just the beginning of our journey though, and you could be part of the next stage of our growth!

Your Next Role

As part of the Customer Service team, you will represent Maneuver Marketing as the company’s highest escalation point with the ultimate goal of developing and strengthening our customers’ engagement, satisfaction & loyalty.

Collaborating closely with various departments (Product, eCom, Marketing & Supply-Chain), the team provides stellar customer experience, as well as developing and implementing improvement strategies that contribute to the overall success of our business.

As the Social Media Community & Engagement Lead, you will report directly to the Senior Customer Service Manager and you will be entrusted with overseeing the operational success of our third-party BPO Social Media Moderator Team. You will provide key support to our customer-facing specialists and will also be responsible for identifying, strategizing & implementing engagement, sales, retention, and operational improvement opportunities.

What You’ll Do

Content Moderation

• Develop Guidelines: Create and update community guidelines and moderation policies to ensure a safe and positive environment for users.
• Review User-Generated Content: Monitor and moderate user-generated content to ensure it adheres to community guidelines and platform policies.
• Remove Inappropriate Content: Identify and remove content that violates guidelines, such as hate speech, spam, or explicit material.
• Develop Crisis Protocols: Establish protocols for handling various types of crises, ensuring the team is prepared to respond effectively.
• Handle PR Crises: Quickly address and manage any public relations crises or negative publicity on social media to protect the brand’s reputation.

Community Management

• Monitor and Respond: Oversee and respond to comments, messages, and inquiries across social media platforms to foster a positive community environment.
• Engage with Followers: Actively engage with followers by liking, commenting, and sharing user-generated content to build a loyal community.
• Foster Community Growth: Implement strategies to grow the community, such as hosting online events, contests, or collaborations with influencers.
• Encourage User Interaction: Create opportunities for users to interact with each other, fostering a sense of community and loyalty.
• Steer conversations towards desired narrative: In collaboration with the copy and marketing teams align on advertisement messages for agents to guide conversations.

Customer Support

• Address Customer Issues: Collaborate with the customer service team to address and resolve customer complaints and issues raised on social media platforms.
• Provide Information: Offer accurate information and support to users regarding products, services, and company policies.

Analytics and Reporting

• Track Engagement Metrics: Analyze engagement metrics to understand community sentiment and identify areas for improvement.
• Gather User Feedback: Collect and analyze feedback from the community to identify trends, preferences, and areas for improvement.
• Report Insights: Provide regular reports on community engagement, moderation activities, and user feedback to inform strategy adjustments.

Cross-functional Collaboration

• Collaborate with marketing, product development, supply-chain, and customer service teams to address systemic issues and improve the overall user experience.
• Feedback Loop: Provide feedback and insights to relevant teams to enhance product offerings and community engagement strategies.

Indirect Team Management

• Lead and Support Moderators: Manage a team of content moderators, providing guidance, support, and performance feedback.
• Schedule and Assign Tasks: Organize and assign moderation tasks to ensure coverage and efficiency.
• Conduct Training: Develop and deliver training programs to keep the team updated on policies, tools, and best practices.

How You’ll Succeed

Maneuver is an OKRs, KPIs, & data-driven company, we are not Mad Men (Well, not all), but Math Men. As a result, a number of metrics will constitute the basis of your performance and success within this role and the company. These may include:

Community Management Objective:

Ensure up-to-date and effective community guidelines, and enhance community engagement and interaction rate.

• Review and update community guidelines quarterly.
• Reduce average response time to comments and messages
• Increase in user interactions (likes, comments, shares) on social media posts.

Team Management Objective

Effectively manage and support the content moderation team.

• Conduct monthly performance reviews with all team members.
• Conduct training sessions for the moderation team every quarter.
• Ensure 100% completion of all assigned moderation tasks within deadlines.
• Achieve a 95% QA critical error pass rate for the team 30 days following implementation of new policies or procedures.

Collaboration Objective:

Foster cross-functional collaboration to enhance community experience.

• Hold bi-weekly meetings with marketing and customer service teams.
• Collect and measure feedback from at least one cross-functional initiative per quarter.
• Develop and execute at least one joint initiative per quarter with other teams to improve community engagement.

Analytics and Reporting Objective:

Utilize data to inform community management strategies.

• Generate and distribute monthly community engagement reports.
• Identify and implement three new strategies based on data insights to improve engagement.
• Define Key Community Metrics based on industry best practices.
• Track and report on key community metrics with 100% accuracy.

Your Experience

• At least 5y exp. in Social Media Community Management with 2 years in a leadership role, managing online communities with a focus on driving engagement, handling feedback, and maintaining brand reputation.
• Proven experience leading a social media moderation team, ideally across multiple platforms (Facebook, Instagram, TikTok).
• Experience working cross-functionally with marketing, customer service, and other internal teams to ensure social media strategies align with broader company goals.
• Successful experience training, managing, and coordinating remote teams, as your customer service and moderation work is handled externally.
• Ability to train, mentor, and motivate a team of moderators, ensuring alignment with brand guidelines and service level agreements (SLAs).
• Data oriented with experience tracking, analyzing, and reporting on engagement metrics, sentiment analysis, and content moderation accuracy to drive continuous improvement.
• Can demonstrate a creative approach to community engagement, with a strong understanding of how to create compelling and interactive responses and activities.

Ideally

• A degree in Marketing, Communications, Public Relations, Journalism, or a related field is preferred.
• Social media certifications (e.g., from Facebook, Google, or HubSpot) are a plus but not mandatory.
• Experience working with premium B2C and/or D2C brands, particularly in industries like health, wellness, or beauty, to understand how to communicate effectively with different audiences.
• Familiarity with mass-market brands, understanding how to scale community engagement to broader audiences.
• Enthusiasm for social media platforms, with a keen interest in staying up-to-date on the latest trends and best practices, especially in the wellness and beauty industries.

Role:

• Generate Technical Proposals to support the Sales Team.
• Serve as the primary contact for customers regarding product queries, orders, and deliveries, and provide administrative support for the Sales Team.
• Oversee the sales order process, including purchase orders, invoices, and issuing sales transaction orders.
• Verify customer orders, including customer details and payment information.
• Respond to customer inquiries, feedback, or complaints via phone or email.
• Ensure quotes align with raised orders, confirming correct pricing, terms, and conditions.
• Record data and maintain systems as outlined in the sales process SOP and as directed by the Sales Team.
• Perform any ad-hoc tasks as required.

Requirements:

• Minimum of 2 years of relevant experience in the Engine and Propulsions Systems or related industry in administration or technical service support.
• Goal-oriented and meticulous in providing accurate information.
• Capable of working independently and as part of a team.
• Able to handle pressure and thrive in a fast-paced environment.

Custom Brokerage/Declaring Agent

- HQ office located at Taiseng, near with Taiseng MRT

- Desk bound job.

- Perform customs permit declarations in an accurate and timely manner with full compliance.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Preparing airfreight/seafreight shipping documents for both import and export.

- Attending to customers enquiry and feedback via physical contact, email, phone calls and maintaining an excellent rapport with customers.

- Prepare and provide various reports in a timely manner to meet customers’ timelines

- Keeping the customers notified of all relevant customs circulars, notices and updates as received.

- Reviewing internal team performance, operational work processes established and implementing necessary control measures for continuous improvement.

Requirements:

- 5.5 working day, alternate Saturday

- Proficient in using computers and Microsoft Office

- Possess good work ethics and positive working attitude

- Able to handle pressure & adapt in a fast-pace environment

- Demonstrate an eye for details and ability to prioritize urgent tasks

- Expect overtime on a regular basis

- Individual without experience may apply as training will be provided as our cost