Job Description:

1.Responsible for the periodic/Ad-Hoc reports submitted to MAS, Head Office and Branch Management, and to ensure credit compliance and reporting requirements are adhered to.

2. Manage of credit facility limit input to prevent potential operational risk arising.

3. Maintain, check and oversees related sytems data to ensure system data is accurate and consistent. Review of existing systems and oversees proposal of system enhancements to facilitate compliance/reporting requirements and to promote efficiency.

4. Perform assets quality, overdue and impairment forecasts to Head Office and Branch Management.

5. Responsible for the planning, design and develop of recording/reporting procedures and systems for internal contral and risk monitoring purposes.

6. Communicates and provides information to external parties, eg. MAS, Head Office, Regional and external auditors and other departments to equip the required information for inspection purposes/references.

7. Perform internal compliance checking on new applications to ensure internal controls are adhere to MAS regulations and the Branch guidelines.

8. Perform administrative duties for the department to facilitates daily workflow.

Job Requirements:

1. Bachelor degree or above (finance, economics, auditing or related majors) is preferred.
2. Strong knowledge and ability in using MS Office, VBA , Pivot table, Python etc.
3. Outstanding communication skills, conflict management, data analysis, investigation ability.
4. Effectively bilingual in English and Chinese is required as incumbent is required to liase with Chinese counterparts from Head Office.
5. Excellent team player with excellent attitude, interpersonal and communications skills. Ability to work independently.

• Work closely with development and product teams to understand requirements and functional specifications, ensuring comprehensive test coverage.
• Review and analyze requirements and specifications to identify potential issues and testing needs.
• Develop detailed test plans and create, execute, and maintain both manual and automated test cases.

Requirements:

• Diploma in Computer Science/Information Technology or equivalent.
• At least 2 years of Software Quality Assurance (QA) experience in both automated and manual testing.
• Familiar with Agile/Scrum development processes.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Logistic Officer

Work Location: Geylang area

Working days: 6 days 8am to 5pm

Salary: $2500 to $3500 (depends on experience)

Requirements

Candidates possess at least a Diploma in Logistics/Supply Chain Management/Construction management/ Transportations or equivalent.

At least 2 years of fleet management or transportation management experiences, preferably from construction/civil engineering industry.

Job scope

Tracking and submission of documentation related to material movement (P.O / D.O).

Update reports on inventory and highlight any discrepancies.

Verify purchases and storage of inventory.

Facilitate enquiries with regards to office, equipment and inventory.

Allocate and direct manpower according to fleet schedule.

Submission and approval of personnel for clearance matters.

Generation and verification of temporary passes.

Ensure timely and accurate submissions of various documents.

Any other ad-hoc tasks as instructed by Logistics Manager.

• Monitor and analyze trade performance, space allocation, and market trends; implement strategies and pricing to align with company objectives.
• Source and provide reliable market intelligence, manage pricing schedules, and resolve operational issues with vendors.
• Participate in trade meetings, provide competitor analysis, and assist in budgeting, revenue estimation, and performance reporting.
• Handle contingencies, optimize schedules, and drive volume and revenue performance, ensuring alignment with regional and head office pricing policies.

Requirements:

• Diploma in Maritime or equivalent
• At least 3 years of experience in Liner/Container Shipping.
• Good knowledge in Shipping Logistics and Transportation process.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Inbound Call Centre
Working hours: Rotational shift, Mon – Sun
4 weekdays + 1 weekend (5 days per week)
Location: Changi / Jurong East
Salary: Basic + shift allowance
Duration: 12 months
Note: 3 months training

Working hours:

AM - 8AM to 8PM (8 hours working hours), example 8AM to 5PM or 9AM to 6PM

PM - 1PM to 12 Midnight (8 hours working hours), example 1PM to 10PM or 2PM to 11PM

Job Scope:
* Maintaining a positive, empathetic, and professional attitude toward customers.
* Responding promptly to customer inquiries on general and transactional enquiries
* Communicating with customers through various channels.
* Acknowledging and resolving customer requests.
* Customer outreach to encourage the use of digital services.
* Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk
standards.
* Collaborate with stakeholders to resolve all customer queries and requests.
* Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
* To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
* To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Requirements:

• Min. GCE ‘O’ Level or Higher Nitec
• At least 1 years of experience in call center setting
• Has experience dealing with KPI preferred

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

• Position: Logistic Officer
• Work Location: Changi Naval Base, Project Office at Maude Rd(Geylang area)
• Working days: 6 days 8am to 5pm
• Salary: $2500 to $3500 (depends on experience)

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Requirements

Candidates possess at least a Diploma in Logistics/Supply Chain Management/Construction management/ Transportations or equivalent.

At least 2 years of fleet management or transportation management experiences, preferably from construction/civil engineering industry.

Job scope

Tracking and submission of documentation related to material movement (P.O / D.O).

Update reports on inventory and highlight any discrepancies.

Verify purchases and storage of inventory.

Facilitate enquiries with regards to office, equipment and inventory.

Allocate and direct manpower according to fleet schedule.

Submission and approval of personnel for clearance matters.

Generation and verification of temporary passes.

Ensure timely and accurate submissions of various documents.

Any other ad-hoc tasks as instructed by Logistics Manager.

• Position: Junior / Senior Logistic Officer
• Basic Salary: $2,000 – $2,700 + OT
• Working Days: Mon - Friday 9 am - 6.30pm
• Address: Jurong East

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Primary responsibilities

• Responsible for managing and coordinating Sea Export shipments.
• Ensure customer requirements are met and documentation is accurate and precise.
• Ensure Fully Compliance on Workplace Safety & Health Procedure
• Ensure completing the task or duties assigned with accuracy by continuously monitoring and managing costs, timelines and service quality.

Duties / Scope of work

• To ensure accurate and timely production of relevant export documentation and declarations (eg. HB/L, MBL, manifest, pre-alerts), customs declaration, Trade-net operations.
• Perform general shipping functions including system data entries.
• Coordinating and resolve shipment issues
• To communicate efficiently with customers, shipping lines, transport team, trucking partners and overseas offices in order to ensure smooth pickup/ delivery of the shipments.
• Ensure customer requirements are meet, customers are up-to-date on their orders and documentation is accurate and precise.
• To ensure related charges are billed and collected timely from the consignee or its agent
• Ensure all transactions are handled in an accurate, complete and timely manner
• To effectively follow up with warehouse/oversea offices on any short-landed, damaged or discrepancy cargo
• Answering to customer's inquiries and handling customer's complaints.
• Preparing of payment vouchers, verification of vendor costings, closing of all shipment files and filling of documents.
• To liaise with ocean carriers and master co-loaders on shipment booking and checking on schedule, space and equipment availability
• Any other task assigned by the superior

Qualifications

• Min. Diploma or higher
• Knowledge in freight forwarding, import & export procedure or permit declaration.
• Willing to work OT if required.
• Short notice Preferred

Position Summary

The Chief Technology Officer (CTO) is a key executive responsible for overseeing all aspects of technology development and implementation, ensuring alignment with the company's strategic objectives and market demands. The ideal candidate will have deep expertise in renewable energy technologies, including solar, wind, and energy storage, and a proven track record of driving technological innovation, leading high-performing teams, and advancing the company's competitive position. This role requires a visionary leader with strong commercial acumen and the ability to develop strategic partnerships, keeping the organization at the forefront of the renewable energy industry through the development of groundbreaking technologies.

Key Responsibilities

• Strategic Technology Leadership: Articulate and implement a forward-looking
  technology strategy that aligns with the company’s overall mission and objectives,
  driving innovation, sustainability, and scalability in renewable energy technologies
  such as solar, wind, and energy storage.
• Innovation and Research Development: Lead the research and development efforts
  to identify, evaluate, and develop cutting-edge technologies, products, and solutions.
  Foster a culture of innovation that encourages the exploration of emerging
  technologies and their integration into the company's portfolio.
• Technical Excellence and Oversight: Provide visionary leadership to the
  engineering and technical teams, ensuring the highest standards in the design,
  development, and deployment of renewable energy solutions. Oversee the
  architecture and engineering practices to ensure robust, scalable, and sustainable
  technology solutions.
• Market and Industry Insights: Maintain a deep understanding of market trends,
  emerging technologies, and the competitive landscape in the renewable energy sector.
  Translate insights into actionable strategies that enhance the company’s technological
  leadership and market positioning.
• Cross-Functional Collaboration: Partner with executive leadership and crossfunctional teams to integrate technology strategies into broader business initiatives, ensuring alignment and synergy across the organization.
• Strategic Partnerships and Alliances: Cultivate and manage strategic relationships
  with technology partners, research institutions, and industry stakeholders to enhance
  technological capabilities and drive collaborative innovation.
• Governance, Risk, and Compliance: Ensure all technology initiatives adhere to
  industry standards, regulatory requirements, and best practices, with a focus on
  operational excellence, risk management, and regulatory compliance in renewable
  energy technologies.
• Resource Optimization and Budget Management: Oversee the technology budget,
  ensuring judicious allocation of resources to maximize return on investment and
  support the company’s growth objectives.
• Talent Leadership and Development: Attract, develop, and retain top-tier talent
  within the technology team. Foster a high-performance culture characterized by
  innovation, continuous learning, and excellence.

Skills & Qualifications

• Advanced degree in Engineering, Computer Science, or a related technical field; Master's degree or Ph.D. is highly desirable. 
• At least 10-15 years of progressive experience in technology leadership roles, preferably within the renewable energy sector or a closely related field. 
• Demonstrated experience in leading the development and deployment of innovative technologies, with a strong emphasis on renewable energy solutions (solar, wind, energy storage, etc.). 
• Proven track record of successfully managing R&D initiatives and guiding technologies from concept to commercialization. 
• Strong strategic acumen with the ability to anticipate industry trends and adapt technology strategies to leverage market opportunities. 
• Exceptional leadership and team-building skills, with a demonstrated ability to inspire and lead high-performing technical teams. 
• Superior analytical, problem-solving, and decision-making skills, with a focus on driving business results through technology. 
• Outstanding communication and interpersonal skills, with the ability to influence and build consensus across diverse stakeholder groups.
• Experience in an international or multicultural environment with a focus on renewable energy markets.
• In-depth knowledge of regulatory frameworks, industry standards, and compliance requirements related to renewable energy technologies. 
• A strong network of industry contacts and established relationships with key stakeholders in the renewable energy sector. 
• Bilingual proficiency in English and Business Mandarin is required to effectively manage Chinese-speaking senior stakeholders, as well as technical and engineering teams based in China. 
• Frequent business travel to China is required for attending technological conferences, engaging in knowledge exchanges, reporting to senior management, and conducting meetings with prospective investors.

Role: IT Risk Management Officer

IT Risk Management is a regional function in Asia responsible for technology risk governance and management. This function works in close collaboration across IT to foster strong risk culture and awareness. Primary responsibilities include risk management activities with the aim to continuously strengthen IT operational /security posture and provide risk transparency to our management.

Service Offering
• Support the rollout of IT risk management strategy, framework and standard(s) in Asia
• Manage day to day IT Risk management activities in Asia including:
o Maintenance of the central risk register
o Tracking of risk mitigation plans and
o Follow up on risk remediation and/or mitigation plans
• Responsible for preparation of risk reporting to IT Risk Management Forum as well as Operational Risk Committees in Singapore and Hong Kong.
• Perform regulatory (MAS and HKMA) and security related assessments, review technical control effectiveness, identify gaps and follow up on actions
• Perform and execute internal control plans
• Review application security concept design as part of project implementations
• Work with external and internal audit to facilitate fieldwork and tracking of IT related audit items
• Handle routine security related tasks e.g. password management, review of requests
• Drive a positive risk culture through training, communication and collaboration
• Prepare materials for periodic IT Risk Awareness trainings

KEY FEATURES OF THE POSITION

IT Risk Management
• Maintain the central risk register for Asia
• Support and assist risk owners to develop risk mitigation/remediation strategies for High, Medium and Low risk items
• Maintain oversight of risks mitigation / remediation plans of High, Medium and Low risk items
• Work closely with IT Project Managers to identify, mitigate and treat residual risks arising from projects
• Collaborate with Information Security function to support implementation and/or mitigation of Cyber risks
• Prepare risk reporting materials to be presented at IT Risk Management Forum and Operational Risk Committees
• Perform internal control validations and highlight exceptions for remediation
• Track, monitor and report on status of controls
• Provide IT risk awareness trainings
• Support IT teams in responding to external and internal audit queries. Review audit reports and provide audit responses
• Track audit remediation plans to ensure timely and proper closure of IT audit points

Client Management (internal & external)
• Various IT functions, both regionally and globally
• Operational risk (CRO)
• Local Legal and Compliance functions

Business Management
• Key local stakeholders include IT Service Owners, IT Infrastructure, IT Application Managers, IT Architecture and Project Managers
• CRO functions – including Business Operational Risk, Information Security and Compliance functions
• Global functions – IT Risk Management , Information Security.

If you are keen to explore the above role, please send across your updated resume to [email protected] and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

Role：

Safety Officer (WSHO / Construction)

• Singapore Based (Working Location: Changi Navel, Project Office nearby Lavender MRT)
• Project contract based (estimated 27 months until project completion)
• 6 Days work per week (8am to 5pm)
• $5000 to $7000
• Diploma / Degree in Environmental, Health and Safety or other relevant subjects. + At least 3 years of experience in WSH field, preferably in construction industry.
• Must be a MOM registered Safety Officer (Registered WSHO), ECO is an additional benefit.
• Able to provide hands-on support to sites as well as ability to take a strategic approach to improving EHS performance.
• Career Progression Opportunities

Our client is a leader in the maritime and construction sectors for over 40 years. They are now looking for motivated individuals to join their team.

Unique Opportunity: Dive into a significant naval base/government project, gaining unique insights and contributing to a project of national importance.

Dual-Domain Expertise: Experience the best of both worlds in land and marine projects, enhancing your skills and versatility in the industry.

Career Growth: Participate in a landmark project that will not only elevate your profile but also open doors to future leadership opportunities.

Impactful Work: Be part of a mission that extends beyond the job – contributing to national security and community well-being.

Be part of building something historic.

Job scope

Conduct daily site inspections, risk assessments and follow-up actions to maintain high safety standard and compliance to Company’s ISO & OSHAS policies.

Enforce all safety legislation and in-house safety rules and regulations.

Investigate all incidents and recommend corrective actions to prevent recurrences.

Update and keep proper safety records, incident reports and statistics.

Lead team in safety audits by MOM and must be able to submit all required documents.

Identify safety hazards and implement a comprehensive site safety management system to manage risks and reduce accidents.

Develop documentation for the Project-Risk assessment, Safe work procedures. Present safety briefings and coordinate WSH programmes

Conduct Internal Safety related training to stakeholders

Manage and lead a team of WSH Coordinators and WSH supervisors.

Organize safety promotion and health campaigns, training courses

Interacting, reporting and providing company representation to all business divisions relating to aspects of EHS affairs, compliance matters, enforcement actions, remedial activities and regulatory affairs.

Interfacing with external professional services, customers, regulators, industry and represent company at public meetings, hearings, and perform public relations duties.

Any other ad hoc duties as assigned by management or superior

#SCR-vicky-wee

✅ Wee Yuan Huan
✅ Reg No: R21100383
✅ The Supreme HR Advisory Pte Ltd
✅ EA No: 14C7279

• Position: Junior / Senior Logistic Officer
• Basic Salary: $2,000 – $2,700 + OT
• Working Days: Mon - Friday 9 am - 6.30pm
• Address: Jurong East

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Primary responsibilities

• Responsible for managing and coordinating Sea Export shipments.
• Ensure customer requirements are met and documentation is accurate and precise.
• Ensure Fully Compliance on Workplace Safety & Health Procedure
• Ensure completing the task or duties assigned with accuracy by continuously monitoring and managing costs, timelines and service quality.

Duties / Scope of work

• To ensure accurate and timely production of relevant export documentation and declarations (eg. HB/L, MBL, manifest, pre-alerts), customs declaration, Trade-net operations.
• Perform general shipping functions including system data entries.
• Coordinating and resolve shipment issues
• To communicate efficiently with customers, shipping lines, transport team, trucking partners and overseas offices in order to ensure smooth pickup/ delivery of the shipments.
• Ensure customer requirements are meet, customers are up-to-date on their orders and documentation is accurate and precise.
• To ensure related charges are billed and collected timely from the consignee or its agent
• Ensure all transactions are handled in an accurate, complete and timely manner
• To effectively follow up with warehouse/oversea offices on any short-landed, damaged or discrepancy cargo
• Answering to customer's inquiries and handling customer's complaints.
• Preparing of payment vouchers, verification of vendor costings, closing of all shipment files and filling of documents.
• To liaise with ocean carriers and master co-loaders on shipment booking and checking on schedule, space and equipment availability
• Any other task assigned by the superior

Qualifications

• Min. Diploma or higher
• Knowledge in freight forwarding, import & export procedure or permit declaration.
• Willing to work OT if required.
• Short notice Preferred

Responsibilities

• Liaise with airlines & local hotels for seats & room reservations
• Ensure booking are processed / deadline by local arrangement are met and issuing of vouchers
• Staying updated with industry trends, promotions and new travel products.
• Tour leading opportunities

Requirements

• With or without experience, training provided
• Computer literate with knowledge of Microsoft Word, Excel, Sabre/Airline systems are preferable
• Preferably holds a diploma in travel and tourism or relevant work experience.
• Excellent communication skills in both verbal and written English and Mandarin.
• Strong attention to detail and organizational abilities.
• Ability to work independently as well as part of a team.

(We regret that only shortlisted candidates will be notified)

• Monitor and analyze trade performance, space allocation, and market trends; implement strategies and pricing to align with company objectives.
• Source and provide reliable market intelligence, manage pricing schedules, and resolve operational issues with vendors.
• Participate in trade meetings, provide competitor analysis, and assist in budgeting, revenue estimation, and performance reporting.
• Handle contingencies, optimize schedules, and drive volume and revenue performance, ensuring alignment with regional and head office pricing policies.

Requirements:

• Diploma in Maritime or equivalent
• At least 3 years of experience in Liner/Container Shipping.
• Good knowledge in Shipping Logistics and Transportation process.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

P-Serv is partnering with our Client, a Statutory Board of Singapore, and they are scouting for talents to join in their amazing team.

Information:

• Tuas
• 4 days' work, 2 days off (rotating basis)
• 10am to 10pm / 10pm to 10am (2hrs break)
• Basic + Incentives + Allowances + Bonus!
• Uniform, Training provided!

Scope of Work:

• You are to provide excellent customer service.
• You are to handle enquiries/complaint tactfully and to provide solution.
• You are to ensure smooth daily operation.
• You are to assist in payment top up
• You are to maintain all office equipment, computer peripherals and communication equipment in good working condition.
• You are to reconcile all payment received and to generate daily report.
• You are to perform data entry/ registering pertaining to digital application, permits, particulars and etc.

Requirement:

• Minimum GCE "O" Level
• Minimum 1 year of working experience in Customer Service/ Payment related scope of work (Can be Cashiering/Collection)
• Meticulous with details, good communication and interpersonal skills
• Able to maintain confidentiality and sensitivity at work

We regret to inform that only shortlisted candidates shall be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy.

EA License No: 90C3494

EA Personnel No: R1441973 | Chng Wei Liang, Winson

• Support with the preparation, monitoring, and administration of purchase orders, ensuring the accuracy and prompt delivery.
• Manage inventory levels, track inventory usage, and assist in restocking supplies as needed to prevent shortages.
• Keep accurate records of purchases, supplier information, and contract details.

Requirements:

• Diploma and above
• At least 1 year of experience in Manufacturing Sector.
• Proficient in Microsoft Office.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Job Purpose

You will be handling insurance claims assessment under the accident and health plans. You will also be given the opportunity to be part of an exciting team with involvement in customer service initiatives and projects to improve the claims experience.

The Job

• Determine policy coverage, establish proof of loss with proper documentation and provide accurate and timely assessment of medical claims within the required service standards and ensure that claims are paid accurately and promptly
• Handle medical report cases and appeals
• Seek clarifications and liaise with medical institutions and policyholders on outstanding requirements
• Deliver excellent service and enhance customer and distribution channels relationship management
• Attend to escalated claims enquiries
• Suggest and participate in process improvement projects/ initiatives/ system enhancement, including establish claims best practices
• Ensure compliance with internal and external regulatory and legal matter
• Any other ad-hoc projects assigned by supervisor
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements

• Diploma, Degree or Professional Insurance Certificate with at least 3 years of relevant accident and health claims experience
• Prior experience in life and PA claims will be an added advantage
• Good medical knowledge and ability to explain medical conditions in insurance context
• Strong analytical, written and communication skills
• Customer-centric and meticulous with the ability to work under pressure
• A team player
• High level of integrity, take accountability of work and good attitude over teamwork
• Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

About the job

• To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
• Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
• Ensure that customers’ issues are handled efficiently and with empathy.
• Actively working towards fulfilling the four tasks of the store.

Your assignment

• I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
• I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
• I know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
• I know our daily and weekly service targets and this drives me to improve our service delivery.
• Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
• I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.
• I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
• Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience.
• I ensure safety guidelines are met within the Customer Relations  area.
• I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up  area when required.

Job Purpose

You will be responsible for the benefit mapping/ claim tagging/ claim assessment under the health plan. You will also be given the opportunity to be part of an exciting team with involvement in service excellence initiatives and projects to improve the claims experience.

The Job

• Provide accurate and timely assessment of health claims within the required service standards including data benefit mapping/ claim tagging and ensure that claims are paid accurately and promptly
• Seek clarifications and liaise with policyholders on outstanding requirements
• Attend to claims enquiries
• Ensure compliance with internal and external regulatory and legal matter
• Any other ad-hoc duties as assigned by supervisor
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements

• Diploma, Degree or Professional Insurance Certificate with at least 1 years of relevant accident and health claims experience
• Prior experience in life claims will be an added advantage
• Strong analytical, written and communication skills
• Customer-centric and meticulous with the ability to work under pressure
• A team player
• High level of integrity, take accountability of work and good attitude over teamwork
• Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

• Work closely with development and product teams to understand requirements and functional specifications, ensuring comprehensive test coverage.
• Review and analyze requirements and specifications to identify potential issues and testing needs.
• Develop detailed test plans and create, execute, and maintain both manual and automated test cases.

Requirements:

• Diploma in Computer Science/Information Technology or equivalent.
• At least 2 years of Software Quality Assurance (QA) experience in both automated and manual testing.
• Familiar with Agile/Scrum development processes.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Duties & Responsibilities:

• Align with the vision, annual missions, and fiscal year directions set by HQ, and the Parts Department (PD) to ensure overall progress and growth.
• Contribute to the continuous parts supply in distribution channels by implementing a business continuity plan (BCP).
• Promote and engage in two-way transparent communication to identify and resolve issues quickly through idea-based decision making.
• Propose and drive continuous improvements in business and operations to enhance the overall branding of PD and exceed industry standards.
• Maintain respectful and productive relationships with all stakeholders, particularly in supply chain management (SCM).
• Consolidate the status of all back orders with priority listings.
• Ensure timely deliveries according to approved SOPs.
• Communicate order statuses with customers, PD groups, and suppliers.
• Verify and process Parts Claim Reports (PCRs) from customers using SAP.
• Facilitate the closure of PCRs through approved corrective actions.
• Produce a monthly claim summary to support continuous improvements.
• Share relevant claim information with customers, PD groups, and suppliers.
• General Base Price registration
• General Back Order management and stock availability

Requirements:

• Relevant academic certification in logistics and/or supply chain management (SCM).
• Basic knowledge of SCM, especially between production and wholesale.
• Familiarity with logistics terminology, logistics documents, and Incoterms.
• Interest in streamlining workflows and communication channels for customer orders.
• Proficiency in SAP (SD module) and Microsoft Office, especially Excel.
• Ability to travel for a half-day business trip once a month to a warehouse in Johor Bahru.

Interested candidates who wish to apply for the above positions, please click "Apply now" or email to [email protected]

We regret that only shortlisted candidates will be notified.

JAC Recruitment Pte. Ltd.

EA License No: 90C3026

EA Personnel No: R23113652

EA Personnel Name: Wong Yi Lei

Position Overview: As the Chief Customer Officer, you will be responsible for shaping our customer experience strategy and ensuring that we deliver exceptional service to customers of the Chocolate Finance Managed account.

You will be responsible for overseeing all aspects of customer interactions, from managing our customer service team to developing and executing customer engagement strategies. Additionally, you will be responsible for managing digital marketing efforts, agency partnerships, and customer acquisition platforms to drive growth and engagement through the sales funnel.

Key Responsibilities:

1. Customer Service Management:

Lead and manage the customer service team, ensuring efficient and effective handling of customer enquiries, complaints, and requests. In line with MAS compliance rules.

Develop and implement service standards and KPIs to measure and improve customer service performance.

Establish training programs to enhance customer service skills and knowledge within the team.

2. Customer Strategy and Process:

Develop and execute a comprehensive customer engagement strategy to enhance customer loyalty and satisfaction.

Continuously evaluate and optimise customer service processes to improve efficiency and effectiveness.

Implement customer feedback mechanisms and drive improvements to the product based on customer insights.

3. Customer Engagement and Communications:

Create and execute customer engagement campaigns across multiple channels, including email, SMS, and in-app communications.

Develop personalised customer communication strategies to enhance customer retention and upsell opportunities.

Collaborate with cross-functional teams to ensure consistent and impactful customer messaging.

4. Digital Marketing Management:

Manage the agency responsible for all paid advertising campaigns, SEO, and social media marketing efforts.

Develop and execute digital marketing strategies to drive customer acquisition and brand visibility.

Monitor and analyze campaign performance metrics and adjust strategies accordingly.

5. Public Relations Management:

Oversee the agency responsible for public relations efforts, including media relations and crisis management.

Develop and maintain positive relationships with media outlets, influencers, and industry partners.

Ensure that the company's image and reputation align with brand values and objectives.

6. Platform Management:

Manage Appsflyer and Blueshift platforms to optimize customer acquisition and engagement throughout the sales funnel.

Analyze data and customer behavior to identify opportunities for optimization and growth.

Collaborate with technology teams to implement platform enhancements.

7. Content Management and Strategy:

Develop and oversee a comprehensive content strategy that includes blogs, FAQs, and influencer collaborations to engage and educate our customer base.

Work closely with content creators, both in-house and external influencers, to produce high-quality, informative, and engaging content that aligns with our brand and resonates with our target audience.

Monitor content performance metrics and user feedback to refine and optimise content strategies, ensuring that our customers have access to valuable and relevant information to enhance their financial journeys.

To support the execution of cargo commercial strategies, conduct relevant analysis as well as undertake ad-hoc projects in order to improve efficiency, meet revenue targets and commercial Key Performance Indicators for the region.

Responsibilities:

Regional Commercial Strategies

• Help to execute the regional Cargo Business Plan
• Support the execution and implementation of the direction on sales channels, products and offline sales development
• Study and identify new markets, routes and business opportunities to assist the Sales team with revenue generation

Business Development Management

• Assist with analysis to formulate global and key account strategies
• Proactively track revenue commitments
• Assist with requests for pricing for Global and Key Accounts

Local Support Provision

• Assist with the review of all Special Pricing Contracts
• Assist with capacity management for optimisation of revenue
• Assist with mid-term inventory utilisation requirements
• Provide support to the annual revenue and cost budgeting process as required
• Generate revenue performance reports at a regional level
• Undertake ad-hoc projects and analysis when required
• Assist with the filing of tariffs in a timely and accurate manner
• Support both the field staff and the regional office with the implementation of all programme to support e-initiatives
• Any other reasonable task as required

E&A

• Emergency and Accident and Crisis Response responsibilities as required

Requirements:

Academic Qualifications

• High School graduation
• University degree (or tertiary equivalent) preferably with a logistics, sales and marketing or business discipline is a distinct advantage

Knowledge, Skills, Training and Experience

• At least 2 years’ cargo or airline experience
• Prior customer service experience is an advantage
• Strong communication skills
• Ability to work independently
• Proficiency in the use of Microsoft Office systems
• Knowledge of CHAMP Cargospot system is an advantage

Salary: SGD 2,500 - SGD 2,800
Working location: Ubi

Overview:

A crucial role in processing claims and ensuring timely resolution. Your dedication to learning and attention to detail will contribute to maintaining high levels of client satisfaction.

Responsibilities:

• Executive the intake and registration of new insurance claims, ensuring accurate and complete data entry into the claims management system.
• Review and organize claim documentation, including forms, reports, and correspondence, for accuracy and completeness.
• Process claim-related correspondence, including emails, letters, and faxes, and distribute to appropriate personnel for further action.
• Maintain claim files and databases, updating information as needed and ensuring confidentiality and security of sensitive data.
• Generate claim-related reports and documents, such as claim status updates, settlement offers, and denial letters, as directed by claims adjusters or supervisors.
• Communicate with policyholders, claimants, and other involved parties to provide information and assistance regarding claim status, documentation requirements, and next steps in the claims process.
• Assist with scheduling appointments and inspections, coordinating with mechanic and other external vendors as necessary.
• Collaborate with Sale associate & Operation manager, such as underwriting and finance, to resolve claim-related inquiries and discrepancies.
• Participate in training sessions and meetings to stay informed about changes in claim procedures, regulations, and industry best practices.
• Perform other administrative tasks and special projects as assigned by management to support the efficient operation of the claims department.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Assistant Officer (Service QA Department)

Working Days: 5 days (8am - 6pm)
Office Location: Jurong East
Salary: $2500-$3200
other benefits: flex benefits $100-$300/year + transport allowance $50-$120/month + will state exact amount of confirmation increment $50 - $200

Summary:
To plan, co-ordinate and perform inspection works on newly installed and existing equipment under maintenance contracts.

Requirements:

• Experience in lift industry will be advantageous
• Diploma / Degree in Electrical Engineering

Job Scope:

• Assist the management/senior engineer in technical aspect of the equipment
• Carry out inspection on newly installed equipment and equipment under maintenance
• Attend to safety and performance-related breakdowns of equipment
• Planning and implementation of new measures to improve performance of equipment
• Investigate and submit report on the technical failures of equipment
• Act as calibration committee member when assigned by senior manager and to ensure all instruments within the department are properly documented and calibrated
• Assist in technical training of subordinates within the department
• Any other duties as assigned by superior

Low Yu Xuan Reg No: R24123804

The Supreme HR Advisory Pte Ltd EA No: 14C7279

To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as to support the port management team to drive service excellence and delivery on the cargo services strategy.

To execute operational and sales functions including oversight of suppliers to ensure compliance to company and regulatory requirements and provide a high level of service to our customers.

Responsibilities:

Revenue Generation (Commercial)

• Implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
• Assist the Cargo Manager(s) and coordinate with the Cargo Sales team to achieve revenue target and generate ancillary revenue by actively seeking support from customers
• Provide support to manage capacity in order to maximise flight revenue

Customer Services

• Coordinate with Outdoor Sales to provide customer-centric solutions to customers
• Answer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
• Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
• Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
• Champion Cathay products and provide excellent and consistent product solutions
• Update customers with shipment status in a timely manner, providing solutions as appropriate

Support Services

• Support cargo reservations and bookings whilst providing exemplary customer service
• Provide vendor notification for on time and delayed flights daily
• Assist in managing Ground Handling Agent and other supplier performance and provide guidelines and instructions / reporting as required
• Support the achievement of established performance targets through operational oversight and participation
• Prepare flight documentation for crew and Customs
• Check and review post flight documentation
• Prepare post flight reports in a timely and accurate manner
• Provide freighter catering uplift and last minute changes
• Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
• Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
• Communicate effectively via various channels to stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
• Coordinate diversion of Cathay Pacific / Air Hong Kong flights when required
• Assist with crew administration and support matters at the port

Safety, Security and Compliance

• Assist to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
• Conduct quality check programmes established by Head Office and participate in audits
• Conduct Operational Duty Holder activity is and as specifically required

Ramp Coordinator (RCO)

• Monitor and ensure the required procedures are properly carried out by the Ramp Handling Operator and the Cargo Terminal Operator particularly with special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
• Monitor the optimisation of space utilisation for loaded Unit Load Devices and the belly of freighters
• Ensure aircraft searches required by the Security Programme are conducted prior to loading
• Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office
• Liaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of schedule
• Quickly resolve issues on the ramp as required
• Ensure safe operations are maintained at times particularly during loading and unloading of freighters
• Assess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solution
• Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized item,
• Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator

Administrative Support

• Assist with various administrative station tasks such as SAP
• Support station training activities as required
• Any other reasonable task as requested

Efficiency Improvement

• Support Cargo Manager to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions

E&A

• Emergency and Accident and Crisis Response responsibilities as required

Requirements:

Qualifications / Experience Academic Qualifications

• Graduation in any field is a minimum
• Diploma / Certification in a relevant business field would is an advantage

Knowledge, Skills, Training and Experience

• Minimum 2 years’ experience in cargo industry is an added advantage
• Prior customer service experience with demonstrable customer service orientation
• Excellent communication skills
• Highly attentive to detail
• Proficiency in MS Office and general technology skills
• Good analytical, problem solving and planning skills
• Ability to work independently
• Knowledge of CHAMP CargoSpot systems is an advantage