Job Description:

· Handle patient enquiries, registration of patients, making of appointment

· Cashier duties which includes reconciliation of daily cash collection, preparing bank-in lists and depositing of cheques and cash

· Dispensing medication as per prescription including simple stock take on a regular basis

· Assist physicians such as preparation of room and apparatus, general housekeeping for the clinic

Job Requirements

· Able to communicate effectively

· Min N/O/ ITE/ A Levels / Diploma

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Our client is a Government link company in the FMCG industry. Due to their current expansion plan, they are looking for Customer Service Officers to join their Services team, in hopes of developing the current high performing team. They are located in the West – easily accessible.

Working hours:

3 rotating shifts (8.30am to 6pm, 10.30am to 8.00pm or 1.00pm to 10.30pm)

Working days: 5 days/week (inclusive of Saturday, Sunday and Public Holidays)

Location: Joo Koon

Job Scope:

• Serve as an ambassador, assisting customers with purchases and inquiries through various channels.
• Handle customer feedback via phone, email, social media, and live chat, ensuring timely resolution.
• Create feedback reports to analyze trends and contribute to service improvement.
• Collaborate with internal teams and logistics vendors to fulfill customer requests.
• Any other ad-hoc assigned duties

Job Requirements:

• Minimum GCE 'N' level or 'O' Level.
• Customer service experience is preferred.
• Working knowledge of systems like Zendesk or SAP is advantageous.
• Proficient in using Excel for data management.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Personnel No: R21101676

EA Personnel Name: Ng Zhi Qing Alethea

• Manage full spectrum of accounts receivable and collection duties.
• Prepare inter-company billing and coordinate with external parties and clinic on billing matters.
• Supervise AR aging for prompt collection of overdue payments.
• Conduct monthly bank reconciliation.

Requirements:

• Diploma in Finance/Accountancy or equivalent.
• At least 2 years of relevant working experience
• Proficient in Oracle Netsuite and Microsoft Office.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

We are looking for motivated individuals, who is able to take initiative and challenging task In a fast- track organization.

You will be working in a Fast- paced environment where your achievements will be recognized.

Good communication is a must.

Confidence in presentation is a definite plus.

You can work from home.

Flexible timings.

Job Description:

Responsibilities

• Sales proposals
• Client relations
• Advisory

Requirements

Confident, matured, highly motivated

Excellent communication, presentation and interpersonal skills.

Pleasant and professional appearance.

Rewards

Basic allowance $2,500 + Bonus comms

High earning potentials

Good career prospect

Candidates must at least possess A Level, a Diploma, Advanced/ Higher/ Graduate Diploma, any field.

Interested Candidates email resume with recent photo and DOB to [email protected]

Shortlisted candidates will be notified very soon.

Trendlines Medical Singaporeoperates through investing in, incubates, and provides a range of critical services to nurture and support Singapore-based entrepreneurs and start-up companies in the medical device sector from development to commercialization in the global market.

We are looking for Senior/Product Engineer (Medical Devices) to join one of our portfolios located in Singapore. More about us and our portfolios: https://www.trendlines.com/business-units/medical-singapore/

Roles & Responsibilities:

• Perform design improvements to our existing products, in areas of electrical/electronic and pneumatic systems.
• Conduct bench test, perform design verification and validation of design in accordance with ISO 13485 and applicable regulatory requirements.
• Lead transfer of product design to contract manufacturer in areas of assembly, manufacturing, test, quality and cost.
• Troubleshoot issues, provide design solutions, verify and validate solution and coordinate implementation.
• Liaise and manage contract manufacturer and production processes, ensure consistent quality conforming to medical device standards. Involve in the design and fabrication of jigs and fixtures for production assembly and test.
• Perform supplier sourcing and qualification for assembly/sub assembly/part.
• Perform risk assessment for design and process, drive recommended action to closure.
• Possess ownership of engineering documentation as per SOP
• Perform other tasks as required to meet project timeline and objective.

Skills & Requirements:

• Bachelor’s Degree qualifications in electrical & electronics engineering, biomedical, mechanical, or related engineering fields
• Minimum 3 years’ experience in product design modification and improvement for the medical device industry
• Knowledge of medical device regulatory, ISO13485, IEC62304 standards
• Some knowledge of microcontrollers and embedded firmware application will be advantageous.
• Experience in manufacturing preferred
• Initiative, self-motivated and able to work independently in the defined scope of work.
• Company objectives driven mindset, with company shares allocation based on performance.

Our Client:

Our client is one of the leading in Japanese construction company. They are looking to hire a BIM Officer to join their team in Singapore.

The Responsibilities:

• Assist to develop and maintain the Company-wide templates & object libraries
• Assist the BIM Manager in developing and maintaining BIM/IDD execution protocols
• Assist to develop automations for repetitive tasks, checking compliances and BIM quality standards
• Work with Project BIM Managers to implement standardized protocols
• Support Project Team in managing BIM production, BIM collaboration & coordination, Issue management, as-built verification, BIM handover & other BIM processes, where required
• Support Project Team for Presentations with advanced BIM related activities such as, but not limited to, VR walkthroughs, where required
• Production of BIM deliverables such as 3D to 2D, 4D, 5D, 6D BIM for tenders/overseas projects
• Manage the BIM deliverables schedule & ensure timely delivery of good quality models and/or drawings
• Assist the BIM Manager in preparing and maintaining BIM/IDD documents, write-ups and presentations
• Assist in developing and maintaining BIM training materials, and conducting trainings
• Continue to learn new methods to improve efficiency & apply in projects
• Maintain high level of competency of software through continued use, training, and assistance on projects for the implementation of new BIM softwares
• Work under the supervision of BIM Manager and perform work task assigned
• Any other duties deemed necessary and as assigned by the Senior Management

The Requirements:

• Degree in Engineering or other relevant certifications in BIM Applications
• Minimum 3 years of relevant work experience in an Engineering or Construction company
• Good planning skills in managing modelling and drafting works
• Possess strong initiative, and ability to work independently and within a team environment
• Good interpersonal, written, and verbal communication skills

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 102820

If you are passionate about education, possess outstanding customer service skills, and thrive in a dynamic environment, Join us in making a difference in the English education journey of our students!

Requirements:

• Excellent communication and interpersonal skills.
• Proven experience in a customer service or receptionist role.
• Familiarity with English education or tuition/enrichment center operations is a plus.
• Proficient in basic computer skills and office software.
• Ability to multitask and handle a busy reception area efficiently.
• Positive attitude and a willingness to contribute to a collaborative team environment.

Responsibilities:

• Greet and assist parents, students, and visitors in a welcoming manner.
• Handle phone calls and emails, providing information and assistance as needed.
• Manage appointment scheduling and maintain the reception area.
• Assist in administrative tasks, including data entry and filing.
• Collaborate with teaching staff to ensure smooth operations.
• Handle student registrations and inquiries.
• Maintain a tidy and organized reception area.
• Assist with administrative tasks as needed.

Our client is one of the leading players in the Medical Manufacturing MNC. Due to business needs, they are now recruiting a Maintenance & Facilities Manager to be part of their Engineering Team for ongoing transformation projects. They are located in the North – easily accessible.

The Duties of Maintenance & Facilities Manager are:

• Provide leadership, supervision, and motivation to maintenance staff and sub-contractors to achieve exceptional performance.
• Ensure the overall maintenance, cleanliness, and upkeep of the building to project a positive image.
• Plan and supervise comprehensive preventive maintenance activities, addressing emergencies promptly with minimal disruption.
• Develop proactive measures to enhance building maintenance standards and efficiency.
• Regularly review and enforce building maintenance and security standard operating procedures (SOP) for compliance by staff, tenants, and visitors.
• Prepare monthly reports for management review.

Requirement

• Min 5 years of relevant experience in manufacturing setting, with strong M&E and facilities management exposure
• Min diploma in Engineering (Mechanical/ Instrumentation)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Personnel No: R2198636

EA Personnel Name: Oh Puey Xin

• Oversee the site safety matters and ensure safety acts
• Review the development of OHS policies and programs
• Conduct risk assessment and enforce preventative measures
• Review existing policies and measures and update according to legislation
• Initiate and organize OHS training of staffs and workers/subcon
• Inspect premises and the work of personnel to identify issues or non-conformity (e.g. not using protective equipment)
• Oversee installations, maintenance, disposal of substances etc.
• Stop any unsafe acts or processes that seem dangerous or unhealthy
• Attend all safety meetings as and when required
• Record and investigate incidents to determine causes and handle worker’s compensation claims
• Prepare reports on occurrences and provide statistical information to upper management

Responsibilities:

• Supervise maintenance by contractors.
• Provide the necessary technical expertise and know-how in the support and management of day-to-day building maintenance and operations.
• Manage outsource vendors and ensure breakdown & feedback are resolved in a timely & effective manner according to SLA.
• Check on vendor works, sign service report and follow up on corrective maintenance.
• Ensure feedback and breakdowns are registered inside building operations system so that they are tracked till completion.
• Conduct periodic inspection on the system functionality, performance, and abnormalities.
• Check M&E services during handing over and taking over of units.
• Support tenancy fit-out and sub-division works.

Requirements

• Higher Nitec/ Nitec in Facility Management, Building Service, Real Estate, Engineering.
• Willing to commit to shift work (including Sat, Sun and Public Holidays)

Interested applicants, please click the apply button to submit your application.

Penny Ong
Dynamic Human Capital Pte Ltd
Registration No: R23119168
License No: 12C6253

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Roles & Responsibilities:

• Design and formulate adhesive products and synthesize fine chemical and specialty chemicals
• Adhesive analysis, development & inspection
• Document & sample preparation
• Provide technical support to the Sales Department
• Perform calibration and maintenance of lab equipments
• Maintain documentation for work procedures in accordance with ISO standards
• All other ad-hoc duties as assigned

Requirements:

• Degree in Chemistry or Chemical Engineering
• Minimum 3 years of relevant work experience / manufacturing environment is preferred
• Experience in the adhesive, paint, and chemical industry is preferred
• Mature, possess effective communication skills and able to interact with people at all levels
• Computer-literate with knowledge of MS Office applications (i.e. Excel, PowerPoint and Word)

• Maintaining contacts with airlines, trade, industry and government bodies to keep abreast of information and economy/market developments
• Manage daily shipping co-ordination of shipments by air, sea (export/import/3rd party/local delivery)

Requirements:

• GCE O Level and above
• At least 2 years of working experience as Sales admin

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Conduct site safety audit inspections, monitor and drive contractors’ close out of safety violations.
• Identify foreseeable risks and hazards in the worksite and in relation to the work activities and work sequence and assess suitability of contractors’ risk control measures.
• Review contractors’ method statement, risk assessment and safe work procedure and recommend and implement practicable measures and safe work procedures.
• Facilitate Investigation processes and report to WSH Manager on all incidents and recommend corrective actions to prevent recurrence.
• Liaise with main contractor representatives, subcontractor and relevant Authorities pertaining to safety matters.
• Monitor follow-up actions to ensure safety compliance and close out inspection findings and observations.
• Ensure SMM implementation and compliance due to COVID-19 or any other pandemic outbreaks.
• Inculcate a safe working environment and promote positive safety culture and training.
• Relevant duties as and when assigned by Reporting Manager.

Requirements

• Diploma in Engineering or Workplace Safety & Health disciplines.
• Minimum 5 years of experience as WSHO.
• MOM Registered Workplace Safety & Health Officer (WSHO).
• Highly motivated, results-oriented and good team player.
• Able to manage contractors and consultants.
• Good written and oral communication skills.
• Able to work independently with minimum guidance and meeting tight deadlines and report effectively to the WSH Manager.
• Candidate must be willing to work in Tuas for 5.5 days per week.

Responsibilities:

1. Enrollment Management:Process student registrations, withdrawals, and transfers.
   Maintain accurate and up-to-date enrollment records.
   
2. Communication:Liaise with students, instructors, and other stakeholders regarding course details, schedules, and any changes.
   Respond promptly to inquiries and provide support through various communication channels.
   
3. Support Services:Assist students with course-related inquiries, technical issues, and general support.
   Organize and facilitate help sessions or tutorials as needed.
   
4. Record Keeping:Maintain organized records of student enrolments, attendance and assessments. Archieving of all records on a timely and organised manner.
   Generate reports for management and regulatory purposes.
   
5. Logistics:Coordinate logistical aspects of in-person courses, including room assignments, materials distribution, and scheduling.
   Ensure all necessary resources are available for successful course delivery.
   
6. Scheduling:Plan and coordinate course schedules, considering instructor availability, student needs, and any external constraints.
   Manage any changes to the schedule and communicate updates effectively.
   
7. Technology Management:Oversee technical aspects of course delivery, including the learning management system (LMS) and other online platforms.
   Collaborate with IT to address technical issues and ensure a smooth learning experience.
   

Qualifications:

• Proven experience in course administration and operations within an educational or training environment.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in using learning management systems and other relevant technologies.
• Detail-oriented with a focus on accuracy and quality.

Our client is a leading European bank in the banking industry and they are looking for a Compliance Officer (6-months) to join them.

Compliance Officer (6-months)

Department/Job Overview:

Our role is to support APAC Financial Crime Prevention in achieving its FCP compliance objectives. We do this by assessing and testing FCP internal control processes within the first- and second-lines of defense for our bank in the APAC region.

Key Responsibilities:

• Support the planning, execution and manage delivery of compliance testing reviews of AML, Sanctions, Anti-bribery & Corruption, and Fraud (Financial Crime Prevention ("FCP")) internal controls across the first and second lines of defense for all business lines of the bank in the APAC region
• Identify and evaluate the effectiveness of controls designed to address FCP risks, provide practical, innovative, and value-added solutions to issues identified, and prepare reports of compliance testing findings for the bank's senior management.
• Develop and draft compliance testing reports summarizing design review and testing results and remediation efforts required by line management to address open issues
• Help to develop applicable and appropriate compliance testing methods, processes and templates to be used for specific compliance tests of the various APAC business and control functions and proactively contribute towards developing detailed compliance testing procedures, guidance and FAQs.
• Provide support and constructive challenge to FC APAC Head of Assurance to assist with preparation and tracking of the annual FCP testing plan and broader Assurance deliverables for the team.

Qualifications

• University degree or international equivalent, with a focus in a finance or internal audit related fields
• Ideally 10+ years of experience performing FCP compliance testing and/or internal audit/program assessments either at a bank or broker dealer, or consulting to a bank or broker dealer by a consulting/internal audit firm, preferably Big 4
• Familiar with the products of wealth management and private banking.
• Industry knowledge of relevant regulations, regulatory expectations, testing concepts and methods (e.g., sampling, etc.) is preferred
• Prior experience conducting AML related investigations.
• Firm grasp of Anti-Money Laundering policy and regulations; CAMS, CFE, CIA certification is an advantage
• Analytical, with the ability to provide practical solutions and prioritize a diverse workload with multiple deadlines
• Well organized, especially in the areas of testing workpapers, documenting testing results and decision making, as these will be subject to review by internal audit and regulators
• Good team player, and ability to work independently and confidently drive stakeholder discussions
• An effective communicator with all levels, strong verbal and in writing skills

• Diploma in Accountancy or equivalent.
• Responsible for AR, AP, GL etc
• Handle monthly GST submission, Petty Cash, Disbursement Accounts etc
• Maintain good documentation and filing system.
• Good communication skills for both written and spoken English.
• Proficient in MS-Office and ABSS Accounting Software.
• Meticulous, good initiative and responsible.

• Responsible for the day-to-day maintenance of electrical, electronic, electro-hydraulic, and electro-pneumatic automation systems.
• Handle electrical / electronic / electro-hydraulic/electro-pneumatic/ automation equipment failures and carry out fault diagnosis with the aim to resolve the issue.
• Evaluate the planned maintenance schedule for fleet electrical, electronic, electro-hydraulic, and electro-pneumatic automation systems, as well as power generation, backup power sources, and fire detection systems, and then submit the findings to the technical manager.
• Study areas for improvements and modifications on electro/automation system and create methodical recommendations for efficient operation of the vessel.

Requirements:

• Diploma in Electrical/Electronic Engineering or equivalent
• At least 2 years of onboard sea going vessels experience as an Electrical Technical Officer in oil/gas/chemical tankers or offshore support vessels.
• Hands on experience in troubleshooting and fault diagnosis skills encompassing various areas such as electrical, instrumentation, automation, control, as well as air conditioning and ventilation systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Reports to Administrative Manager
• In charge and supervise All Office Administrative matters for project site office
• Ensure site employment complies with statutory regulations and company policies
• In charge and liaise with all government departments for project site (SLA/MOM/BCA/NEA ETC)
• Support and provide advice to various departments on company HR policies, notices and practices
• In charge of public relation/community services for project site
• Coordinate with Branch Office on HR matters
• Ensure confidentiality of employee engagement data according to organization procedures
• Assist material procurement, manpower deployment and general affairs for project site
• In charge of HR matters for project site and coordinate closely with branch office
• Assist on worker's welfare
• Perform any other duties assigned

Job Requirements:

• Degree or Diploma in relevant fields
• Familiar with MOM Labors and Corporate Laws
• At least 5 years of relevant site experience in construction sector (building projects)
• Proficient with MS Office and MS Excel
• Proficient typing and editing skills
• Self-motivated with analytical thinking skills and able to work with minimum supervision
• Location: Punggol (Near MRT)
• Project: Sports Centre

Job Description:

As a Non-Medical Masseur, you will be responsible for providing relaxation and therapeutic massage services to clients in a spa, wellness center, or similar establishment. You must be available to work on public holidays, weekends, and during night shifts to accommodate the diverse scheduling needs of our clientele.

Responsibilities:

1. Client Interaction: Greet clients in a friendly and professional manner, ensuring they feel welcome and comfortable. Discuss clients' needs and preferences to customize massage sessions.

2. Massage Therapy: Perform a variety of massage techniques, such as Swedish, deep tissue, hot stone, aromatherapy, and sports massage, to address clients' physical and emotional well-being.

3. Health Assessment: Conduct preliminary health assessments and inquire about any medical conditions or injuries that may impact the massage session.

4. Maintain Clean and Sanitary Workspace: Ensure that massage rooms and equipment are kept clean and sanitized for every client. Change linens and replenish supplies as needed.

5. Client Records: Maintain accurate records of client information, including preferences, treatment notes, and any contraindications for massage.

6. Professional Conduct: Maintain a professional appearance, behavior, and ethical standards at all times, ensuring clients' confidentiality and trust.

7. Safety: Adhere to safety protocols and guidelines for massage therapy, including proper body mechanics to prevent injuries to yourself and clients.

8. Schedule Flexibility: Be prepared to work on public holidays, weekends, and during night shifts to accommodate the availability of clients. Be flexible with your scheduling as needed.

9. Customer Service: Provide exceptional customer service by addressing client inquiries and concerns and ensuring their overall satisfaction with the massage experience.

10. Self-Care: Take care of your own physical and mental well-being to ensure you are in the best condition to provide massages. Avoid overexertion and follow a self-care regimen to prevent burnout.

11. Product Knowledge: Stay informed about different massage techniques, products, and trends in the wellness industry to offer the best possible experience to clients.

12. Upkeep of Equipment: Regularly inspect and maintain massage equipment, ensuring it is in good working order. Report any issues to the appropriate personnel for repair or replacement.

13. Continuing Education: Stay up to date with the latest developments in massage therapy by participating in training and workshops. Maintain required certifications and licenses.

Requirements:

· Proven experience as a Non-Medical Masseur.

· Valid certification or license in massage therapy.

· Strong knowledge of various massage techniques and their benefits.

· Excellent communication and customer service skills.

· Physical stamina to perform massages for extended periods.

· Availability to work on public holidays, weekends, and night shifts.

· Professional appearance and demeanor.

· Knowledge of sanitation and safety standards.

· Ability to maintain client confidentiality.

· Flexibility and adaptability to varying client schedules.

· Willingness to continuously improve and learn in the field.

By fulfilling these responsibilities and requirements, you will contribute to the well-being of our clients and the success of our establishment, while also accommodating their scheduling needs, even on public holidays and weekends, and during night shifts.

We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520

EA Registration ID: R1765753

• Mon-Fri (8am-5pm)
• Jurong Island (Company bus provided)
• AWS + VB

Job Description

• Purchase of raw materials, packaging materials etc to give full support to Production without disrupting production.
• Purchase of office equipment and supplies
• Set up an efficient and reliable purchasing system.
• Sourcing for honest and reliable supplies to establish long term business relationships.
• Reviewing of company’s purchasing requirements regularly
• Inventory control and management
• To liaise and negotiate with suppliers for best deal
• Prepare Budget and price control.
• Warehouse operations (raw materials)
• Willing to work outdoor for raw material receiving & require to drive forklift occasionally.
• Providing general administrative and quality management support.
• Follow QESH-MS Work Procedures and SOP.

Requirements:

• ITE, N-Level, O level or Diploma in Logistic and Supply chain management or equivalent
• At least 3 years of relevant experience
• Forklift License
• Familiar with SAP system
• Friendly personality and able to deal with people from different backgrounds.
• Good self-discipline, strong leadership qualities and honest
• Able to multi-task, strong communication skills, systematic and able to meet deadlines.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref29"at"trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lai Jun Leong (Cedric)

EA Personnel Reg No: R21102891

The ideal candidate will serve as the country SPOC (Single-Point-Of-Contact) on various IT and Digital-related matters. The role will oversee and executes project delivery and operational support for various store and MO technologies such as POS, SOKs, HR and payroll platforms, delivery systems, data analytics, data transmission, ERP, and other digital innovations. He/she will manage the activities of the vendors providing project delivery and support services, including monitoring of SLAs.

Duties & Responsibilities

BAU / Service Management

· Ensures efficient and effective IT operations daily

· Manages all IT related infrastructure and service delivery processes

· Ensures proper implementation of agreed plans and policies in rendering services to clients

· Takes overall responsibility for operational support incident management and request fulfilment, as well as any other activity assumed by the operational support, such as monitoring certain events.

· Escalates major/long-running tickets to the Regional Digital and Technology Group

· Handles the Regional Digital and Technology Group’s execution of BAU process improvements

· Collaborates with the Regional Digital and Technology Group to develop, enforce, and document standards and procedures.

· Creates, and presents various BAU-related service reports to the Country LTs and Regional Digital and Technology Group

· Assists in training end users on various systems or productivity tools to improve operational capabilities and efficiencies

Vendor Management

· Oversees and directs the activities of the vendors providing project delivery and technical support

· Organizes and attends regular vendor meetings to discuss projects and BAU matters

· Provides vendor performance review on a regular basis

· Reviews SLAs and vendor KPIs on a monthly governance meeting with service delivery team

Project Delivery

· Executes project tasks or oversees project resources’ execution of the tasks

· Escalates delays in tasks execution or any items that will require Country or Regional-level decision

Stakeholder Management

· Communicates with all parties involved in the service delivery process – team members, customers, and country LTs

· Develops and maintains relationship with internal customers

Other Duties

· Perform other job or expertise related assignments in order to develop one’s self and/or share one’s expertise resulting to support for operational efficiency

Requirements & Qualifications

· Bachelor’s Degree in Information Technology, MIS, Engineering, or Computer Science Related courses

· 2-3 years’ experience in an IT enterprise support role or retail IT support

· Must be good in Communication, Planning and Organization, Stakeholder Management, Critical Thinking, Influencing, Attention to Detail, Initiative

· Leadership Competencies: Lead Change, Results Driven, Build Coalition and Collaboration

· Must have a good experience in Technical Support (Hardware, Network, Software), Productivity tools, Security, POS and Vendor Management

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

Responsibilities

• Familiar with License Warehouse Custom procedures including able to handle permit declaration
• Liaise with customer on order processing, shipment booking with forwarder, inventory management and others administrative and customer service duties
• Liaise with freight forwarders / transporters on shipment booking, container trucking schedule, arrange courier and local delivery
• Attend to customer request and ensure customer satisfaction
• Ensure proper and timely billing / closing of all jobs in system and forwarded to the Accounting & Finance Department
• Assist to produce regular warehouse reports for management as and when required
• Manages customers complains and claims
• Assist in investigation on shipment failure or quality issue for performance and reporting, and following up to ensure resolution
• Ensure proper filing and documents archiving for audit purpose
• Ensure accurate order fulfilment in accordance with SLA / SOP /response guidelines
• Manages stocks reconciliation and ensure stocks discrepancies resolved in timely manner
• Prepare to undertake new project(s) as part of staff development
• Liaise with Singapore customs for inbound discrepancies and auditing
• Any others adhoc tasks as and when assigned by Assistant Manger

Requirements

• Tertiary or equivalent preferred
• Minimum 1-2 years of experience in 3PL warehouse operations preferably familiar with import and export processes, including different types of permits handling
• Knowledge in Form D and COO handling will be an advantage
• Familiarity with Bonded and Duty-Free products handling
• Knowledge of shipping terms and documents
• Able to multitask include handling of different systems, not limited to WMS and Oracle
• Proficient in Microsoft Office
• Strong command of spoken and written English
• Knowledge in Mandarin is an advantage as officers will be liasing with our Chinese counterparts
• Knowledge on SAP will be an advantage
• Knowledge of Trade first application (Singapore Custom) Qualification will be an advantage
• Only Singapore residents may apply

Working hours: 5 days per week at least 1 weekend (Monday – Sunday)
-9.30am - 6:30pm
-12pm – 9pm
-1:15pm – 9:15pm

Salary: Up to S$3,000 / month

Job Scope:

• Handle systems relating to shopper management and rewards programs.
• Provide assistance and general information to shoppers at the Concierge Desk. (Customer Facing)
• Handle the administrative and clerical work relating to the events and promotions at the mall.
• Handle mall redemption programs such as vouchers, premiums, and parking
• Assist in customer loyalty programs.
• Assist in collating tenants’ gift voucher reimbursement.
• To assist Marcom Manager/ Snr Marcom Executive to manage Customer Service Assistance and ensure smooth day-to-day operations at the Concierge Desk.
• This includes efficient allocation of tasks among officers, conflict resolution etc.
• Prepare monthly duty roster and ensure efficient allocation of manpower.
• Coach and mentor other Customer Service Officers in their tasks.

Job Requirements:

• Min. NITEC/ Diploma in any field
• Min. 1-2 years relevant customer service/ Concierge experience

For interested applicants, please send your updated resume to: [email protected]

All candidates’ information will be treated with the strictest confidence

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

99C4599