Key Mandate:

We are looking for an excellent and established Social Media and Content Manager, who is meticulous, quick-footed and obsessed by accuracy. You must be used to working across multiple social media and marketing platforms as you will be responsible for the overall management of COMO Hotels & Resorts Social Media Corporate Accounts and Strategies, as well as supporting Content Marketing operations for global campaigns, website and marketing collaterals for COMO Hotels & Resorts.

Responsibilities:

Social Media

• Responsible for overall management of COMO Hotels and Resorts Instagram, LinkedIn, Youtube, Wechat and other Social and Content existing channels.
• Explore and grow COMO Hotels and Resorts Social Media footprint by developing new channels, in line with the broader Corporate Marketing Strategy.
• End-to-end management of COMO Hotels and Resorts Social accounts including content planning, storytelling and copywriting, image sourcing, video editing, community management, reporting
• Lead relevant agencies and external consultants in developing of creative content, design, copywriting to provide any deliverables required
• Act as the Social Media corporate champion, providing education and guidelines to corporate and hotel leadership teams, as well as regular best practices to hotel marketing teams to drive the overall group’s engagement on Social channels.

Content Management:

• Support overall content marketing operations, including content planning, curation, translations, management, and deployment across website, emails, online magazine, print advertising, sales letters, brochures, flyers.
• Assist in the updates of content including copy, images, videos and editorial content on comohotels.com content management system.
• Assist in photo and video shoot production, post-production process and update of website and marketing collaterals
• Conduct SEO keyword research and copywriting to ensure increased engagement in content and online traffic.
• Adhere to marketing strategies and objectives, meeting deadlines as set by the Corporate Marketing Team and other stakeholders.
• Make revisions, identify problems or inconsistencies, solve problems by reviewing with the Corporate Marketing Team.
• Understanding briefs, adhering to the objectives of the project, remaining on brand and grammatically correct.

Collaboration:

• Work collaboratively with the HQ Marketing Team to execute integral marketing campaigns.
• Collaborate, coordinate and fact check with key internal and external stakeholders to produce creative and non-creative content.
• Contribute and participate with creative and brand teams to develop multiple concepts and campaigns.

Job Requirements:

• Bachelor’s degree in Marketing, Communications, Journalism, Hospitality Management or equivalent.
• Minimum 5 years of experience in Social Media and/or Content Marketing.
• Portfolio of published content (optional, please provide).
• Experience in luxury, lifestyle, international travel or hotel industry.
• Fluency in English and Mandarin (oral and written) with excellent writing skills
• The ability to think strategically and translate ideas into creative content.
• An eye for detail and a desire for perfection.
• The ability to meet deadlines and work in a fast-paced environment.
• Strong organisational and time management skills.
• A flexible approach and willingness to adapt.
• Familiar with website content management systems and website analytics tools.
• Excellent project management skills and familiar with project management tools.
• Strong team player, positive upbeat energy and self-starter.

Job Description & Requirements

We are beauty salon in Singapore looking for a qualified individual to join us as Beauty Sale & Marketing Manager.

Location: Bugis

Working Hours/ Days: 10 hrs per day (willing to work on weekend & public holiday)

Salary : $8500-$9800

You will be focused on helping the company on brand standard operating procedures, Devising daily Sales Planning.Achieve and exceed assigned personal / company sales targets.Play an active role in customer referral and retention.Assist in Inventory Management.

Responsibilities

• Oversee daily salon operations

• Organize employees’ shifts, considering peak times and seasonality

• Order beauty products, like creams and essential oils and replenish stock

• Arrange for regular maintenance services for all equipment

• Apply hygiene practices across all beauty stations

• Able to develop and write standard operating procedures, training materials and product information

• Responsible to schedule and conduct

Requirement

• ITEC, CIBTAC or CIDESCO holder

• At least 3 years of Training experience, preferably with appropriate qualification

• Good command of English and Mandarin and able to communicate well

• Able to travel and participate in overseas exhibitions

• Experienced in conduct training courses on Beauty Treatments and Salon Management

• Well versed with professional beauty treatments a

• Good hands-on beauty treatment skills

• Perform quality checks therapists' skills and treatment outcomes

Summary of Job

We are looking for a Marketing Communication Assistant Manager / Manager who believes in the Make-A-Wish Singapore’s cause of granting wishes to children with critical illnesses, and is able to use his/her communication expertise and experience to promote and enhance our cause and objectives. The successful candidate is one who is self-motivated, creative in coming up with strategies to engage our audiences, and agile in adapting to the dynamic communication needs of the organisation.

Key Responsibility Areas

- Develop effective communication and marketing strategies to drive corporate mindshare top mind recall and increase public awareness.

- Develop engaging social media content across owned platforms to cultivate and build online support for our cause.

- Effective use of data to inform planning, execution and analyses of communication efforts.

- Implement innovative ways to engage and grow supporters and donors of Make-A-Wish Singapore.

- Develop and manage the organisation’s brand champions / ambassador network.

- Provide communication support for Make-A-Wish Singapore’s key events (e.g. Charity Golf, Santa Race) and the organisation’s operational communication needs (e.g. Newsletter, Annual Report).

- Build and maintain good working relations with the media.

Requirements

Experience:

- At least 5 years of communication-related experience (e.g. digital media / marketing, content creation, journalism, events management with a comms function, etc.) in PR, Marketing and Communication

Qualifications:

- Degree / Diploma in communication-related disciplines. (e.g Digital Media, Journalism, Marketing, and PR-related areas required

- Experience in social service sector preferred

Competencies (Skills, Knowledge, and Capabilities):

- Strategic thinker with proven strong skills in communication roles. across PR, communication, and marketing

- Capable of creating effective publicity outcomes across both digital and non-digital platforms e.g. creating content for Make-A-Wish Singapore on digital/social media, pitching stories to media and drafting effective press releases.

- Proficient in data analyses and understanding of well-versed and up-to-date with communication and marketing industry trends/practices/developments to apply to Make-A-Wish Singapore’s cause.

- Excellent oral and written communication skills.

- Keen analytical and tactical skills

- Excellent interpersonal skills working with both internal and external stakeholders.

- A positive and self-motivated individual who is also a team player in supporting and helping others succeed.

Official working hours:

- 8:30am – 5:30pm (We have a WFH policy for confirmed staff).

- Candidate may be required to work on weekends for events that fall outside weekdays.

For any enquiries, please email [email protected]

Job Description:

• To provide general management support throughout the hotel at all times monitoring guest satisfaction, service standards, security, employee activity, and physical defects with a main focus on front office operation.
• Profitability, ensuring the department meets its quantitative and qualitative targets.
• Leadership and employee matters, including managing and motivating front office teams to provide high-quality services for guests.
• Lead and support all Guest Experience Initiatives within the property.
• Guest Satisfaction, to ensure guests have a smooth-running stay at the hotel.
• Maintains close relationships with guests throughout their stay in order to foster loyalty.
• Anticipates guests’ needs and takes them into consideration.
• Handles guest complaints if they have not been dealt with by team members and provide a rapid solution.
• Monitor guest satisfaction through (but not limited to) the Voice of the Guest (VOG) program including online reputation, survey, and in-house guest feedback.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values.

Requirements:

• Bachelor's Degree or Diploma in Hospitality Management or equivalent
• Minimum 2-3 years of relevant experience in a similar capacity
• Previous experience in a similar leadership role is an asset
• A service-focused personality is essential
• Prior experience working with Opera or a related system
• Strong interpersonal and problem-solving abilities and the ability to lead by example

SUMMARY

CBRE is seeking to appoint a new Programme Manager to manage and control development and fit out projects across multiple countries within APAC (exact countries and specific projects is to be determined).

This person will work with the incumbent Client Account team and project delivery teams across the region as appropriate to support pipeline and active projects from a central Account perspective. This individual will provide on-going support for these project demands by attending/facilitating controlmeetings, updating schedules and online tools and technologies, providing written analysis and tracking,and communicating with all levels of the Project Management & Stakeholder teams to deliver consistently excellent program management results.

Key roles and responsibilities of the Programme Manager include:

1. Be accountable for the delivery of multiple projects throughout the region to cost, quality and program expectations, in accordance to both CBRE and Client KPI’s.

2. Support the Account team and local Project Managers on a day-to-day basis to ensure successful delivery of projects.

3. Manage variable project management teams (both CBRE and non CBRE) and provide support and client requirement advice to the cross functional professional teams across the region to delivery project KPIs, and Account KPI’s.

4. Ensure that the delivery teams use and have full visibility of documents that help define theproject, including but not limited to: Account specific Playbook requirements, employer requirements for multiple stakeholders, and account on-boarding requirements.

5. Assist in ensuring all parties understand the project goals prior to start of project and monitor throughout project for compliance to standards and Playbook processes and reporting requirements

6. Support the Account team and Client, as needed, to establish project scope and budget for the

active projects, including practical project timelines and budgets. And in a similar fashion, work with Account team and client to forecast timelines and budgets for future pipeline projects and requirements as part of a yearly Capital Planning cycle.

7. Assist in the development of Procurement Strategies, Project Briefing, Project Execution Plans and other documentation which helps concisely define project scope, objectives, key stakeholders, and other important areas necessary for project success.

8. Ensure that all internal stakeholders (AV, IT, Security, Food Services, FM and Digital Building

Strategy), end users, and external consultant partners, are involved in the design and project delivery process and are managed and controlled

9. Ensure Project Managers are coordinated with all other Client Partner service lines (Transaction

and Facilities Management) and wider Consultant teams in the preparation, delivery and hand-over of project work

10. Be accountable within the Account team in managing purchasing procedures for all consultants,

contractors, etc,. Liaise with Client Procurement & Legal team, as required, to negotiate and prepare appropriate agreements for all parties necessary in the execution of the work, including bid packages and contract documents. Provide tender recommendation reports and guidance to the Client where required and review recommendations from vPjMs to make appropriate Client recommendations on appointments.

11. Support the Client Account team in the sourcing, assessment and early preparedness of qualified variable project management staff in line with project pipe-line work across the region

12. Onboard and support all consultant teams in order that they become fully familiar with Client and CBRE playbooks process and standards.

13. Provide oversight of Project Closeout procedures to ensure full documentation for hand- over and financial close of projects meets stipulated KPI’s

14. Assist in performing periodic spot-audits of Project Manager documentation on active projects

including, but not limited to, Project Monthly Reports & Cost Reports, Risk Registers, Change Control & Variation Log, Value Creation Log, Sourcing Site documentation, filing of docs on Drive etc

15. Work closely with local Project Managers to establish communication procedures and filing systems for projects, and set up appropriate tracking of necessary approvals of all kinds

16. Support Account Project Coordinator as necessary to meet work-load deadlines and deliverables,including but not limited to:

○ PR/POs (including updating the PO tracker)

○ Contracts administration and Procurement KPIs

○ Central Project reporting database

○ CBRE’s project management database, if required

○ Interaction with the Client Finance Team

○ Support around ensuring local Project Managers are fully cognizant of and operating the financial tools

17. Assist in providing oversight of Project Managers to ensure project documentation is accurate, coordinated and filed in accordance to agreed procedures

18. Ensure all invoices are reviewed for conformity with documentation requirements and thecompletion status, and processed in a timely manner

19. Enhance value to the organisation through application of project management policies,procedures, standard reports, coding structures, project metrics, project templates, etc

20. Contribute and adhere to Global reporting requirements for the CBRE Account as required

21. Ensure best practice is being implemented on projects from procurement, sustainability, cost management and design engagement. Undertake improvement projects where required to enhance the performance of the account and client satisfaction, e.g. related to innovation, sustainability, reporting, procurement and/or other as identified.

22. Lead regular communications with Client on Key risks ensuring that risk registers are up to date and mitigation plans are in place and agreed

23. Support Sub Regional Lead and wider Account on client related and project related initiatives to drive continuous improvement of the Account.

Previous experience shall preferably include:

● Worked on regional corporate fit out projects for MNC clients, within APAC

● A strong understanding of construction environments, building services & critical systems

● Experience of working with a range of contract types and procurement methodologies, e.g.Lump Sum, CM/Management Contracting, Design & Build etc

● Cost Control, construction/ project reporting, risk management and schedule/program

REQUIREMENTS

● Bachelor’s degree in Construction Management, Project Management, Architecture, Engineering, Business or relevant equivalent

● At least five years plus project management experience, or any similar

● Must be detail-oriented, analytical and computer-literate with proven team management skills

● Knowledge and understanding of construction practices and techniques; contract laws, project controls, and building support systems

● Proven record of providing excellent internal and external customer service

● Excellent interpersonal skills and problem-solving ability

● Strong verbal/written communication skills

● Traveling within APAC is required

Do you want to join a global engineering design consulting organization and create value for customers, people and societies world-wide? Can you contribute to the next generation of infrastructure projects and solve complex technical issues? Are you demonstrated and recognized project management and technical leader? Then join us at COWI to take your career to the next level.

Create the solutions that will enable a better tomorrow

We are seeking a highlight experienced Senior Project Manager in our Singapore office to oversee Transportation and Infrastructure projects. Working alongside the design and engineering teams, you will be responsible for project planning, operations and ensuring delivery of projects on time, within budget, and to the required quality standards. In addition, you will run projects and ensure projects deliveries through a thorough understanding of our project model and according to our internal processes.

Furthermore, on a day-to-day basis, you will:

· Introduce project management best practices, establish action plans, and guide strategic initiatives in partnership with senior management.

· Oversee all aspects of the project, from initiation to closure, ensuring project outcomes are achieved within the agreed timeline, budget, and quality standards.

· Liaising with clients, ensuring customer satisfaction and adherence to client requirements as well as developing client relationships and participating in business development opportunities as assigned.

· Perform forecasting, resource allocation, scheduling, and budgeting for assigned project(s).

· Oversee construction administration activities along with performing site inspections and other tasks as required.

· Support project team members, provide guidance, and facilitate teamwork and collaboration.

· Define project scope, goals, and deliverables, in collaboration with the client, project team, and local authorities.

Your Skills. Our Team. Together We Design the Future

The first step to growth in this role is that you are a strong collaborator, data, and solution oriented. You are eager to collaborate with the people around you, whether they are colleagues, partners, or customers. You like working across borders and disciplines, share knowledge and building positive relationships.

To succeed in this position of Senior Project Manager, we believe that you are a solid leader, collaborative and perform well in a strategic setting and provide great partnership to all stakeholders. You also contribute to continuously enhancing our project management knowledge and capabilities.

On top of that, you have:

· Master’s degree in engineering or similar field with 10 or more years of qualified experience of strong PM credentials in a large or matrix organization in Singapore.

· Demonstrated experience in Project Management and as a technical leader with a proven ability to prepare proposals and review agreement terms.

· Design, build and contractor management experience as preference.

· Experience in delivering large infrastructure projects within Singapore (considered an asset).

· Extensive practice in steering meetings and workshops by ensuring detailed organization, transparent communication, and engaging participation.

· Efficient written and verbal communication skills combined with great interpersonal and relationship-building skills.

A place to work and so much more

At COWI, we work together with our customers to shape a sustainable and liveable world. We do it by applying our knowledge and curiosity– and sometimes even our courage – to create the solutions the world needs today to enable a better tomorrow. That is why we say no to fossil-based projects and aspire to have 100 per cent of our revenue come from activities that move our customers towards sustainability.

We value differences and development and cultivate an environment of belonging and having fun. Because that is what brings out the best in you, at work and at home.

With offices primarily located in Scandinavia, the UK, North America and India, we are currently 8,000 people who bring their expertise in engineering, architecture, energy and environment into play.

Got more questions?

If you have any unanswered questions about the role or what we have to offer, please reach out to Stefan Lombardo, Head of Section [email protected] or Amit Nayyar, Senior Talent Acquisition specialist at [email protected]

Get to know us even better at our website, www.cowi.com, where you can learn more about our projects, our strategy, what we want to achieve and what life is like at COWI.

We do our utmost to ensure that our recruitment process is as fair and unbiased as possible. You can help us by not including a photo in your CV when you apply.

Equal opportunity employer

COWI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, COWI complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Summary

This position is responsible for the management of sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel.

Job Responsibilities

• Achieve daily targeted number of sales calls with effectiveness.
• Plan site inspections/entertainment meetings per week to qualify potential accounts or new accounts.
• Prepare monthly action plan for main market segment.
• Perform monthly review account profile on room nights production and average rate.
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge.
• Fully responsible of accounts under his/her management, including contracting, updating profile and renewing contracts.
• Update management on VIP arrivals, meet and greet accordingly.
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
• Conduct negotiations to achieve the best profit and rates for the Hotel.
• Attend hotel clients and local community business events to network and maintain high visibility.

Qualifications and Experience

• Bachelor’s Degree with minimum of 2 years experience in similar capacity
• Excellent leadership, interpersonal and communication skills.
• Detail-oriented and highly reliable in thorough execution and follow-through.
• A team player & builder

Job Description & Requirements

We are looking for an enthusiastic and creative Assistant Manager to join our team and lead the charge in organising engaging social and lifestyle events and activities for our Club members.

Play a pivotal role in crafting an exceptional events calendar, overseeing all aspects from conception to execution. Collaborate with internal and external stakeholders, manage budgets, identify new event ideas, and ensure seamless marketing and promotion.

Responsibilities

• Partner with internal teams and external vendors to develop and execute captivating social and lifestyle events.
• Develop and manage an annual events calendar that caters to member interests.
• Oversee the annual budget for events and activities, ensuring efficient allocation and responsible spending.
• Identify and secure strategic partnerships with vendors and businesses to enhance the event experience.
• Cultivate innovative event concepts that keep members engaged and excited.
• Manage and market designated Club facilities, maximising their utilisation.
• Champion exceptional customer service by actively soliciting and addressing member feedback.
• Demonstrate a commitment to flexibility, with the ability to work beyond standard business hours when needed.

Qualifications

• Diploma/degree holder with minimum 2-3 years of experience in event planning or a related field and managing a team.
• Proven track record of successfully planning and executing engaging events.
• Excellent communication, collaboration, and interpersonal skills.
• Strong organisational and project management abilities.
• Budget management experience.
• Creativity and a passion for developing new and innovative event concepts.
• A keen understanding of customer service principles.
• Proficiency in Microsoft Office Suite and project management tools.

1. General Accounting

• Full set of accounts

• GL, AR, AP accounting

• Handle accounts payable and receivable duties

• Preparation of Invoices

• Receiving invoices for preparation of payment, issuing cheque payments, filing, bookkeeping

• Cashflow tracking and cashflow management

• Banking matters and reconciliation

• Perform general filing duties, updating of records

• Preparing all annual documents ready for IRAS filing through an external accountant

• Assist in preparation of monthly, quarterly and annual customised management reports to Directors and Shareholders

• Prepare monthly, quarterly and annual cash and financial statement forecast budgets

• GST reporting

• Corporate compliance

2. Project Accounting

• Timesheet management

• Tracking of project P&Ls

3. Procurement

• Management of clients’ monies

• Generating invoices for drawdowns

• Shipping coordination, rates, tracking

• Storage matters (policing ins and outs)

4. HR Administration & Payroll

• Payroll

• MOM matters (work passes, job postings, etc)

• Salaries tax filing

• Leave tracking

• Administration of benefits (insurance, flex-spend)

• Contracts

• New hire procedures (set up of computers, rights access, software purchases)

5. Office Administration

• Handle all general administrative duties, e.g.:

• Receptionist duties, answering and directing phone calls / emails

• Attending to visitors/clients, serving refreshments

• Making office travel arrangements

• Managing stationery, office supplies, pantry supplies, and other office-related vendors

• Handling local and international courier arrangements and mailbox

• Organising and maintaining files, records and contact list management

• Organising physical assets of the firm (books, files, stationery, etc) and keeping the office organised

• Setup and maintain administrative systems

• Assist finance on filing and tracking records

• Office Maintenance

• Responsibility over office cleanliness

• Arrange for office equipment and periodic maintenance

• Organisation and maintain material library & storage

• Purchase and send out of festive gifts etc

• Arranging couriers/Lalamoves for pick ups and deliveries

• Other ad-hoc duties that may arise from time to time

6. Executive Assistance

• Travel arrangements for family

• Flight bookings, redemptions, paid bookings

• Hotel arrangements

• Visa applications

• Insurance applications, renewals, plan comparisons s

• Other ad-hoc EA duties

Requirements:

·  University or Professional Certificate/Diploma/Graduate Diploma in Accountancy/Finance or equivalent with relevant working experience

·  Accounting experience in a professional services company preferred

·  Independent and reliable with a high sense of integrity and work ethic

·  Entrepreneurial spirit, and comfortable working in a dynamic office environment

·  Experience with MYOB. Other accounting software in addition will be beneficial.

·  Excellent Excel skills

·  Excellent spoken and written English

·  Excellent organizational skills

·  Ability to multitask

·  Flexible and adaptable

·  Good energy and attitude, with clear, organized, efficient and logical mind

Interested candidates please email your CV addressed to Victor Teoh (R1218406) to [email protected]

The Role - IT Asst./Manager

The incumbent is responsible and accountable for the smooth running of the hotel’s technological needs within the limits of requirements, specifications, costs, and timelines. He/she will supervise the implementation and maintenance of our hotel’s technology needs. The successful candidate may be appointed as the Data Protection Officer of the hotel, focusing also in implementing measures and privacy governance framework to manage data use in compliance with PDPA Singapore, and where necessary, complete and advise on privacy impact assessments, in consultation with corporate IT.

Duties & Responsibilities

• Oversee and manage the upgrade and migration of network equipment (switches, routers, firewall) and PC/Servers
• Oversee and manage the upgrade and migration of application systems (e.g. from Opera v5 to Opera Cloud)
• Oversee and manage the technological infrastructure (networks and computer systems) in the hotel and ensure that our systems are in compliance with the standards of our franchise agreement.
• Review the hardware/software contracts/licensing issues including such renewals; collaborate with business partners and corporate IT. To troubleshoot, analyse and resolve critical technical issues as when necessary.
• Recommend and execute new digital or technology tools/projects to improve hotel operation processes and increase productivity in consultation with corporate IT
• Run, manage and report progress of projects independently with good quality management of time, scope and budget.
• Provide guidance, support and manage performance of direct reporting executive(s).
• Work with all level of staff within the group to troubleshoot and resolve IT related issues

Skills & Experiences

• Diploma or Degree in Information Technology/Computer Science
• Hands-on experience in IT infra-structure or IT security implementation/operations, network administration preferably in the hospitality industry
• Project management and execution skills
• Professional certification in cyber or network security related disciplines is advantageous.
• Proficient in network hardware, routing protocols, firewall administration, and VPN setup
• Good working knowledge of Netsuite and Opera Cloud is a plus
• Good communication, presentation, and written skills to effectively describe and demonstrate technical solutions to internal and external parties

Role Description:

The Operations Manager will oversee the daily operations of our F&B facilities, ensuring efficient production, quality control, and optimal customer service. The ideal candidate will possess strong leadership skills, a deep understanding of the F&B industry, and a proven track record in operations management.

Specific Responsibilities:

1. The trainee will supervise day-to-day operations of the shop. Ensure compliance with health and safety regulations. Manage inventory levels and order supplies as needed. Monitor food quality and consistency.

2. The trainee will be capable of recruiting, training, and supervising staff members. Schedule shifts and manage staffing levels to meet business needs. Conduct performance evaluations and provide feedback. Handle employee relations and address any issues or conflicts.

3. The trainee will be able to foster a customer-centric environment. Resolve customer complaints or issues promptly and effectively. Train staff in excellent customer service practices. Deliver high-quality products or services that meet or exceed customer expectations. Address customer complaints and feedback promptly and effectively.

4. The trainee will develop and manage the budget for the Banh Mi shop. Monitor and analyze financial performance. Implement cost-control measures to maximize profitability. Trainee will oversee the supply chain, which includes procurement, inventory management, and logistics, to ensure a smooth flow of materials and products from suppliers to customers.

5. The trainee will develop and execute marketing strategies to attract customers. Collaborate with the marketing team to create promotional campaigns. Monitor market trends and adjust strategies accordingly.

6. The trainee will be able to ensure the consistency and quality of food and service. Implement and maintain food safety standards. Conduct regular inspections and audits. Trainee will work with chefs to create and update the shop's menu. Set prices based on cost analysis, competition, and market trends.

7. The trainee will learn to establish and maintain relationships with suppliers and vendors. Negotiate contracts and terms for the purchase of supplies. Trainee will prepare regular financial reports for the owners or upper management. Analyze financial data to make informed business decisions.

8. The trainee will provide ongoing training for staff to enhance their skills. Stay updated on industry trends and share knowledge with the team. Implement and manage point-of-sale (POS) systems. Utilize technology for inventory management and other operational needs. 9. The trainee will participate in local events to enhance community engagement. Build relationships with the local community to promote the shop. Ensure compliance with local regulations. Stay informed about changes in regulations that may impact the business.

Competencies:

1. Operations Management

2. Staff Management

3. Customer Service

4. Financial Management and Supply Chain Management

5. Marketing and Promotion

6. Quality Control, Menu Development and Pricing

7. Vendor Relations and Financial Reporting

8. Training and Development, Technology Management

9. Community Engagement and Adherence to Regulations

4. Duration of Traineeships: 6 months

5. Approved Training Allowance: Mature Mid-Career Individuals - $3600

6. Education Qualifications Required for the Traineeship Role Under SGUnited Traineeship:

Mid-career individuals from any qualification level can apply.

About the Company:

Global Angle Pte. Ltd. is a rapidly growing market research start-up company that offers companies world-wide connection to build new knowledge and make informed decisions through a team of expertise. We are presently sourcing for a Japanese Speaking Senior Market Research and Business Development Manager to join us.

Job Description:

The ideal candidate will have network connections in the market research industry to lead initiatives to generate and engage with business partners to build new business for the company. This candidate will strategically plan their approach to clients and offer compelling solutions to cater to client's needs. He/she is responsible for maintaining and developing relationships to meet sales goals.

Responsibilities:

• Acquire leads and research projects from existing connections and professional firms including consulting, market/industry research firms.
• Conduct and manage objective research on current market trends, the client’s potential partners, the competition landscape, and other related topics to support critical analysis.
• Checks, analyses, and finalizes the output/deliverable from the local team.
• Develop new business opportunities and relationships to grow the business and aid expansion efforts.
• Conduct market research analysis to identify areas of improvement and/or seek new opportunities for growing/expanding work with existing clients.
• Plan strategically while adhering to company and industry regulations to ensure project success ensure smooth operation.

Qualifications:

• Diploma/Bachelor's degree or equivalent experience.
• Minimum 5 years of business development and consulting experience in a market research agency or market research consultancy (eg: Kantar,etc).
• Strong knowledge of successful marketing strategies.
• Extroverted and proactive with strong project management and leadership skills.
• Strong written and verbal communication skills in English.
• Native and Japanese speaking and writing is preferred.
• Strong interpersonal skills to develop clients’ relationships and participate/collaborate in teamwork or group settings.

Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible

• Manage and oversee the administrative staff, including recruitment, training, and performance management.
• Manage budgets for the administrative functions of the company, including office supplies and equipment.
• Ensure that all administrative tasks, such as data entry, filing, and correspondence, are completed accurately and efficiently.
• Coordinate and manage office events and meetings.
• Maintain and update company databases and records.
• Implement and maintain health and safety procedures in the office.

The Audit Manager manages a portfolio of engagements which includes client acceptance, engagement planning, execution and finalization of an audit engagement. He/She is fully accountable for the audit engagement and ensures that the engagement progress against budget and timeline is closely monitored. He/She also serves to develop and maintain long-term client relationships and value-add to the audit firm by identifying new business development opportunities.

The Audit Manager review and provides key technical expertise to ensure the quality of audit work performed is in compliance with professional standards and requirements.

He/She contributes towards continuous improvement in audit methodology and process. He/She will also assume a greater role in professional development activities such as training, staff recruitment and resource planning.

Candidate is required to plan, co-ordinate and supervisor various audit assignments for review by the engagement manager or partner. He/She will manage a portfolio of engagements to deliver high quality audit services. He/She will also provide leadership on audit engagements which include client acceptance process, engagement planning, execution and finalisation of an audit engagement. He/She is fully accountable for the audit engagement and ensures that the engagement progress against budget and timeline is closely monitored.

• Develop organisational direction for cross-centre partnerships and delivery of services.
• Develop strategic long-term plans to improve the quality of learning environments.
• Drive cross-centre partnerships to enhance initiatives and programmes.
• Drive improvements on systems, processes, operations and risk management initiatives including digitalisation.
• Drive the implementation of the recruitment strategies.
• Establish new or revised policies, procedures and standards.
• Establish processes to improve programmes.
• Lead development of centre programmes and initiatives.
• Manage escalated feedback from stakeholders.
• Manage staff performance.
• Oversee staff development, training and mentorship programmes.
• Oversee student enrolment for the centre.
• Prepare annual work plans and budget plans.
• Report student statistics to the relevant agencies.
• Review manpower plans for approval.
• Set centre's directions for engagement with families, community and other stakeholders.
• Set the centre's Key Performance Indicators (KPIs).
• Set the strategic direction for the centre.

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Role: Project Manager

Job Requisition Number:JR12260

Experience: 3-5 Years of experience (L2)

Location: Singapore

Key Responsibilities:

Infrastructure Project Manager

• Responsible for end-to-end planning and tracking the infrastructure requirements, sizing and design and working with various stakeholders, including project lead and infrastructure architects, in putting together the plan and monitoring each of the activities into completion.
• Responsible for putting together the resources required to complete the infrastructure requirement, sizing, design, build, and implementation, working with the infrastructure architects, the engineering team and the building team.
• Highlight and propose a revised plan if there is a conflicting resource, timeline or unrealistic expectation of infrastructure delivery/build time.
• Monitor and analyze the implementation of each infrastructure project. Recommend re-prioritization based on the sensitivity, urgency, priority, and type of projects (e.g. compliance/regulatory) and the approval requirement.
• Consolidate the plan against the actual end-to-end cost required to deliver infrastructure projects. Recommend optimization of cost by consolidating similar infrastructure components and timelines.

Key Requirements:

Must have: -

• Bachelor's degree

· Minimum three to five years of experience in project management role, preferably in a fast-face, multi-teams and large projects.

• Excellent communication and interpersonal skills
• Ability to negotiate and resolve conflict
• Attention to detail
• Creative thinking
• Ability to work under pressures and with tight timelines
• Excellent in time management skills

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

The Partner Development group focuses on the global management of Sony Music's Digital Partners with the goal of maximizing revenue through SME's world class artist catalogue globally.

As the Junior Manager, Partner Development Asia you will support the Partner Development Asia team in managing Sony Music’s macro business relationship with a selection of its largest digital partners across the whole Asia region.

You will be an internal expert on the digital accounts you support, while providing insights and driving initiatives that will assist decision making within multiple departments to help drive sales, market share and partner relationships for Sony Music.

What you'll do:

• Quickly develop extensive expertise of key digital partners across the Asia region.
• Conduct deep dive analyses for special projects focusing on market share, subscriber growth and digital revenue maximization.
• Work closely with the PD Asia analytics function and analysts across the region to turn data into actionable insights and support decision making across multiple departments.
• Project management across various activities related to the partner. This could include supporting content strategies, reporting integration, ongoing analysis of partner performance, problem solving etc.
• Collaborate with internal teams – A&R, marketing, sales teams, business development – and drive actionable insights.
• Build strong relationships with key partners across the region, as well as Sony Music teams on a local- and global level.
• Understand data sources and systems to ensure data integrity and report accuracy.
• Present analysis, special projects and other findings to various teams across Sony Music (including senior management).

Who you are:

• Pro-active and resourceful go-getter who can flourish in a fast paced and hectic environment by identifying opportunities, coming up with creative solutions to maximise those opportunities and driving plans and initiatives through to completion.
• Undergraduate degree required. Graduate degree in business and/or digital marketing a plus.
• Strong PowerPoint and Excel skills; design experience a plus.
• Excellent communication and presentation skills to effectively report findings and influence change within the organization.
• Passion for music and desire to build a career in the industry.
• Conversational and written fluency in English is a must. Knowledge of a regional language(s) a plus.

What we give you:

• You join a vibrant global community with the opportunity to channel your passion every day.
• A modern office environment designed for you, empowering you to bring your best.
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt and create what happens next.
• We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives.
• Annual leave, medical leave and medical insurance.

There’s never been a more exciting time to be in Sales at Accenture. We are looking for experienced and high performing sales professionals to come work with the leading Technology Services company in the world.

With Next Gen Sales Careers we’re continuing to build a best-in-class sales capability-powered by best-in-class Sales professionals. The Technology Sales Lead known internally as Sales Capture is focused on growing Accenture’s Business, manages opportunities through all phases including qualification, sales pursuit and the close stage by applying deep sales process and offering expertise. Developing relationships with key buyers and decision-makers at new and/or existing clients, advising them solving some of their most complex issues by bring the end to end capabilities of Accenture.

Critical Sucess Factors

• Prior experience in managing deals greater than USD$10-20M
• Minimum of 8-15 years’ experience in Enterprise Software / Solution / Service Sales Experience

Role & Responsibilities

• Shape, sell and close deals typically greater than $10M that are single or multi service
• Target the right clients, grow quality pipeline, win profitable deals and manage sales activities with the objective of creating mutually beneficial, trust-based relationships that create value
• Has prior experience in leading and closing multi-year application outsourcing deals and system integration/implementation projects
• Develop / create strong partnerships and relationships with senior stakeholders at the client
• Ability to originate new opportunities, by developing client relationships leading to qualified opportunity identification and involvement throughout the sales cycle often in absence of an existing client relationship or opportunity
• Is able to identify a client problem statement, craft a value proposition that provides specific outcomes addressing client problem
• Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives.
• Interacts with senior management levels at a client and/or within Accenture, which involves negotiating or influencing on significant matters
• Manage the opportunity from sales origination to close using deep sales process and offering expertise.

In order to be successful at this role, you must have experience in most of the following:

• Minimum of 15 years’ experience in Enterprise Software / Solution / Service Sales Experience
• Working with Technology Ecosystem partners including hyperscaler and enterprise platform providers
• Direct sales with quota of $20M+
• Creating and articulating a compelling and differentiated client value proposition
• Win strategy development
• Commercial, Deal Shaping and Contracting acumen
• Ability to guide a complex solution, problem solve and make decisions for the best interest of the customer and the business.
• Proven ability to build, manage and foster a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Excellent communication (written and oral) and interpersonal skills
• Excellent leadership skills
• Excellent business acumen and industry acumen
• High energy level, decisiveness and ability to work well in demanding client environments.
• Unquestionable professional integrity, credibility and character.
• Ability to meet travel requirements, when required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

We are looking for an enthusiastic and meticulous Finance Manager to join our team. This role involves assisting and supporting the Senior Finance Manager in the timely and accurate submission of management reports, as well as overseeing the daily financial operations of the organisation.

Full Spectrum of Finance Operations:

• Review the team’s output periodically and ensure timely, accurate submission of management reports and schedules.
• Maintain bi-weekly cash balances and borrowings schedules to the CFO. Plan and estimate overall funding requirements for each payment cycle.
• Part of the team to prepare monthly payroll processing.
• Ensure contracts for sales and purchases are properly entered, recorded and filed.
• Manage key customers and vendors on their respective billings, and accounting treatments and ensure timely payments/receipts.
• Attend and respond to customers, vendors, and internal emails after internal deliberation.
• Review PR and ascertain reasonableness for approval, instruct team to raise PO accordingly after PR is duly executed.

Overseas Entities and Financial Reporting:

• Review overseas subsidiaries' management reports and schedules for reasonableness. Ensure proper and accurate recording of transactions in accordance to accounting standards.
• Monthly review of sales and cost of sales, analyzed the gross profit margins by segments, projects, and customers.
• Support quarterly group consolidation, schedules, and analysis.
• Prepare quarterly GST submission/reconciliation and income tax computation.
• Support and attend to yearly audits and other statutory filings. i.e. preparation of financial statements.

Additional Responsibilities:

• Review of intercompany matrix and reconciliations of the group.
• Set up finance manual and update standard operating processes.
• Support in ad-hoc finance functions and projects as assigned.

Desirable Skills/ Qualities

• Strong verbal and written communication skills
• Hands-on, meticulous, with great attention to detail.
• Good leader and team player with strong interpersonal skills.
• Ability to multi-task and prioritise in a fast-paced and dynamic environment.
• Very organised, highly motivated and willing to accept changes and challenges.

Requirements

• Bachelor’s Degree in Accountancy, with CPA/CA or equivalent.
• Minimum 10 years of relevant experience and with at least 5 years in managerial roles.
• Well-versed in accounting standards and tax basics. Strong workflow process with a compliance mindset.
• Proficiency in Excel and Microsoft Office; knowledge of SAP B1 and/or Oracle is an advantage.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Manage day-to-day procurement and contracts management for facilities management and A&A works.
• Support and assist facility managers with contractual and costing matters, ensuring compliance with tendering and procurement policies and procedures.
• Prepare RFQ documents and manage the procurement framework.
• Handle procurement processes for consultants and contractors through QFM and PQM tenders, as well as quotation exercises.
• Evaluate, process, and recommend acceptance of quotations, variation orders, and vendor payments.
• Represent the University in progress and technical discussions/meetings.
• Verify and process tax invoices for vendor payments.
• Record goods receipt in the SAP system.
• Conduct market analysis for goods and services within the Singapore building industry and obtain vendor quotations.
• Assist with walk-in enquiries and couriers, SMU main hotline, SMU enquiry mailbox, SMU Admin Building event updates, and the Level 1 Admin Building display screen's downtime during the receptionist's absence.
• Assist with the submission of OCIS tax invoices to the Office of Finance.
• Perform any other additional or ad-hoc duties as assigned.

• Diploma/Advanced Diploma/Degree in Procurement, Supply Chain, Strategic Sourcing or Strategic Procurement, Building or Quantity Surveying, Construction/Project Management, or other related fields in building/facilities management.
• At least 5 years of hands-on, relevant experience in procurement and contract management, preferably in the Singapore building industry and in both the private and public sectors, with experience as a consultant or a developer/owner's representative, or both.
• Proficiency in facilities management, project management, contracts management, procurement methodologies, and cost norm evaluation is an added advantage.
• Proficiency in procurement software and tools, with knowledge of the SAP system and/or TenderBoard eProcurement platform or other procurement platforms being an added advantage. Strong written and spoken communication and interpersonal skills.
• Excellent organizational and analytical skills, and the ability to work effectively in a team.
• Knowledge of procurement strategies and sourcing techniques.
• Experience in vendor/supplier management and relationship building.

#LI-XL1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Campus Infrastructure and Services (OCIS).
• Manage day-to-day procurement and contracts management for facilities management, A&A works, and construction projects.
• Support and assist facility managers with contractual and costing matters, ensuring compliance with tendering and procurement policies and procedures.
• Prepare tender documents/RFQ documents and manage the procurement framework. Handle tender and procurement processes for consultants and contractors through QFM and PQM tenders, as well as quotation exercises.
• Evaluate, process, and recommend acceptance of tenders, quotations, variation orders, payment of consultants' fees, contractors' progress payments, and final accounts.
• Represent the University in progress and technical discussions/meetings.
• Verify and process tax invoices for vendor payments. Record goods receipt in the SAP system.
• Conduct market analysis for goods and services within the Singapore building industry and obtain vendor quotations.
• Perform any other additional or ad-hoc duties as assigned.

• Degree in Building or Quantity Surveying, Construction/Project Management, or other related fields in building/facilities management.
• At least 5 years of hands-on, relevant experience in the Singapore building industry, preferably in both the private and public sectors, with experience as a consultant or a developer/owner's representative, or both.
• Proficiency in facilities management, project management, contracts management, procurement methodologies, and cost norm evaluation.
• Strong written and spoken communication and interpersonal skills.
• Excellent organizational and analytical skills, and the ability to work effectively in a team. Knowledge of procurement strategies and sourcing techniques.
• Experience in vendor/supplier management and relationship building.
• Proficiency in using procurement software and tools with knowledge of SAP system and/or TenderBoard eProcurement platform or any other procurement platform being an added advantage.

#LI-XL1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Responsibilities:

• Support Front Office Manager to supervise and coordinate front office operations
• Manage service recovery for escalated guests’ concerns and feedback
• Manage team’s service performance in response to guests’ needs and requests to ensure guest satisfaction
• Collaborate with various departments on guests’ special requirements and requests
• Monitor front office operations to ensure adherence to organizational standards and procedures
• Monitor room inventory levels and reconcile discrepancies
• Manage staff performance to achieve departmental goals
• Provide coaching and guidance to improve staff work performance
• Manage emergency situations
• Record and report all unusual events to the Management
• Other ad-hoc duties and responsibilities as and when assigned

Requirement:

• At least Diploma in Hospitality Management or equivalent
• Min. 2 years of working experience as Duty Manager
• Able to perform rotating shifts, including weekend and public holidays
• Team player with positive work attitude
• Passionate to serve and go the extra mile for guests
• Possess excellent communication, interpersonal and leadership skills
• Able to make sound decision and solve problems effectively
• Able to work under pressure

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

Job Overview:

We are seeking a dynamic and driven Client Centric Service Manager to lead our organization in enhancing our service delivery. The responsibilities include fostering a client-focused culture, ensuring that all teams place clients at the core in the design of our programmes and services, and implementing effective client-centric training programmes and sustainable client feedback systems, to achieve high levels of positive client experience and satisfaction across all services.

Key Responsibilities:

1. Operationalizing Client-Centric Initiatives:

• Work with all THK services to promote a client centric mindset and approach across all departments.
• Collaborate with all service units to enhance client centric practice, building from and not limited by the respective service models, and anticipating and meeting future needs.
• Foster a team-oriented environment that encourages cross-functional cooperation to prioritize client satisfaction.
• Co-lead efforts in client journey process mapping, service blueprint development and implementation of plans and strategies to enhance service delivery and client satisfaction.

1. Establishing Client Feedback Systems:

• Establish and manage effective and sustainable client feedback systems to gather insights and measure client satisfaction.
• Collaborate with all THK service units to ensure timely follow up on client concerns to deliver exceptional service
• Analyze feedback data to identify trends, areas of improvement, and opportunities for enhancing the client experience.
• Support service units in pre-empting and managing complex client feedback and lapses in service to ensure swift service recovery and client satisfaction

1. Empowering the THK team in Client Centric Service

• Co-design and facilitate fundamental client centric service training module for all THK staff
• Work with HR department to curate and provide ongoing trainings to keep staff updated on industry trends and best practices in client service.

1. Establishing Performance Metrics:

• Work with service units to define and track key performance indicators (KPIs) related to client satisfaction and service delivery.
• Regularly report on performance metrics to senior management, highlighting achievements, areas for improvement and recommendations for service improvement.

1. Continuous Improvement:

• Lead initiatives for continuous improvement in service delivery based on client feedback and industry benchmarks.
• Implement innovative strategies to enhance overall client experience.

• Bachelor's degree in Business Administration, Marketing, Communications or a related field. Master's degree is a plus.
• At least 5 years of experience in client service and/or service quality positions, with a focus on driving client satisfaction.
• Work experience in transformation or driving of customer experience initiatives or work experience in healthcare/social service sector would be an added advantage.

Attributes and Competencies

• Client-focused mindset with a passion for delivering exceptional service.
• Strategic thinker with the ability to enhance client centric service initiatives to meet overall company strategic goals.
• Well-organised, meticulous, and resourceful with the ability to multi-task in a fast-paced environment.
• Analytical mindset with the ability to interpret data and implement data-driven strategies.
• Strong leadership skills with the ability to think strategically, influence and inspire cross-functional teams.
• Excellent communication, interpersonal and networking skills.
• Demonstrates excellent facilitation and presentation skills.
• Independent worker, yet collaborative and able to work effectively in a team environment.
• Organisation-wide project management
• Able to work under pressure and excels in organisational and time management skills

We are seeking a dynamic and driven Client Centric Service Manager to lead our organization in enhancing our service delivery. The responsibilities include fostering a client-focused culture, ensuring that all teams place clients at the core in the design of our programmes and services, and implementing effective client-centric training programmes and sustainable client feedback systems, to achieve high levels of positive client experience and satisfaction across all services.

Key Responsibilities:

1. Operationalizing Client-Centric Initiatives:

• Work with all THK services to promote a client centric mindset and approach across all departments.
• Collaborate with all service units to enhance client centric practice, building from and not limited by the respective service models, and anticipating and meeting future needs.
• Foster a team-oriented environment that encourages cross-functional cooperation to prioritize client satisfaction.
• Co-lead efforts in client journey process mapping, service blueprint development and implementation of plans and strategies to enhance service delivery and client satisfaction.

2. Establishing Client Feedback Systems:

• Establish and manage effective and sustainable client feedback systems to gather insights and measure client satisfaction.
• Collaborate with all THK service units to ensure timely follow up on client concerns to deliver exceptional service
• Analyze feedback data to identify trends, areas of improvement, and opportunities for enhancing the client experience.
• Support service units in pre-empting and managing complex client feedback and lapses in service to ensure swift service recovery and client satisfaction

3. Empowering the THK team in Client Centric Service

• Co-design and facilitate fundamental client centric service training module for all THK staff
• Work with HR department to curate and provide ongoing trainings to keep staff updated on industry trends and best practices in client service.

4. Establishing Performance Metrics:

• Work with service units to define and track key performance indicators (KPIs) related to client satisfaction and service delivery.
• Regularly report on performance metrics to senior management, highlighting achievements, areas for improvement and recommendations for service improvement.

5. Continuous Improvement:

• Lead initiatives for continuous improvement in service delivery based on client feedback and industry benchmarks.
• Implement innovative strategies to enhance overall client experience.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications or a related field. Master's degree is a plus.
• At least 5 years of experience in client service and/or service quality positions, with a focus on driving client satisfaction.
• Work experience in transformation or driving of customer experience initiatives or work experience in healthcare/social service sector would be an added advantage.

Attributes and Competencies:

• Client-focused mindset with a passion for delivering exceptional service.
• Strategic thinker with the ability to enhance client centric service initiatives to meet overall company strategic goals.
• Well-organised, meticulous, and resourceful with the ability to multi-task in a fast-paced environment.
• Analytical mindset with the ability to interpret data and implement data-driven strategies.
• Strong leadership skills with the ability to think strategically, influence and inspire cross-functional teams.
• Excellent communication, interpersonal and networking skills.
• Demonstrates excellent facilitation and presentation skills.
• Independent worker, yet collaborative and able to work effectively in a team environment.
• Organisation-wide project management
• Able to work under pressure and excels in organisational and time management skills