Key Responsibilities include but are not limited to:

• Assist in the coordination and facilitation (includes pre-visit, during visit and post-visit) of school programmes;
• Manage school programmes bookings and ensure smooth running of these programmes;
• Engage educators in a positive and professional manner while attending to their enquiries and during their visits;
• To be equipped with good product knowledge of school programmes available;
• Maintain accurate administrative records and documentation for school programmes, including survey feedback tabulation;
• Coordinate logistics needed for school and public programmes, including venue booking, preparation of programme materials, setting up of programme venue, contacting Museum Facilitators, and stock taking;
• To assist in other tasks such as getting quotes and sourcing of event/programme materials and services as assigned by Audience Engagement Team.

Requirements:

• Diploma or equivalent qualification in a relevant field such as Education or Arts Management,
• Strong organisational and time management skills
• Good written, communication and interpersonal skills
• Confidence in speaking to people, including hosting teachers and interacting with children and caregivers during programmes
• Able to use good judgement and discretion and maintain calm demeanor in high volume or stressful situations
• Proficiency in Microsoft Office Suite E.G. Word, Excel, PowerPoint
• Ability to work independently and a good team player
• Prior experience in programme administration/education would be a bonus

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Overseeing the preparation of essential reports and written materials for major gift fundraisers, such as gift agreements and terms of references, and to upload to the necessary systems.
• Assisting the communication and marketing specialist in packaging customized proposals.
• Implementing a consistent due diligence process on prospects and donors to mitigate reputational risk to SMU and comply with MOE and IPC's corporate governance policies.
• Ensuring the accuracy of stewardship reports and conducting thorough third-eye checks.
• Coordinating events aimed at enhancing donor involvement, cultivation, and stewardship.
• Supporting and coordinating events involving donors across various schools, offices, institutes, and centers of the University.
• Assisting the VP/Director of the Office of Advancement in drafting different management reports.

• Diploma or Bachelor's degree with a minimum of 8 years of demonstrated excellence in administrative work, CRM and communications.
• Excellent proficiency in Microsoft Office Suite and CRM systems (e.g., Microsoft Dynamics, Sharepoint, Raisers' Edge).
• Strong organizational and administrative skills, with familiarity of fundraising operations.
• Creative and critical thinker able to gather, infer and synthesize information from multiple sources systematically and coherently.
• Strong, detail-oriented, multitasking skills, with the capacity to handle multiple projects and support a variety of personnel whilst ensuring accuracy and compliance in all administrative processes.
• Ability to find solutions and navigate the nuances and interpretations of external policies and internal guidelines to support advancement work.
• Experience working with large, complex databases preferred.
• Demonstrate a strong work ethic and excellent written and verbal communication skills.
• Detail-oriented approach,
• Ability to work collaboratively in a fast-paced team environment.
• Passion for higher education and the nonprofit sector is desirable.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Category Strategy Management for selected category areas
  • Professional Services Such as HR services, Legal & Tax Services
  • Travel Management
• Engage internal stakeholders to understand and refine requirements according to external supply market and across different schools.
• Manage relationship with suppliers according to suppliers' segregation, driving improvement actions and installing a cadence/dashboard/metrics to track suppliers' performance.
• Document and Ensure compliance to Policies/Procedures/Processes in close collaboration with Internal Audit and stakeholders.
• Lead change management and process improvement to reduce non-value-added activities by engaging stakeholders, challenging status quo and providing thought leadership.
• Minimize contractual risks by ensuring proper Contract Management with regular reviews through close working relation with Legal.
• Lead negotiations and devise negotiation strategies with the support of cross functional team to deliver agreed savings by utilising tools such as Benchmarking, Tender, Bidding, Value Engineering etc.
• Review supplier base regularly for optimization and consolidation according to internal requirements and external supply market situation.
• Provide consultancy services to their stakeholder and should know about category market trends.
• Help lead procurement initiatives for decision making and take ownership of these initiatives.

• Bachelor's degree or Diploma with at least 6 to 10 years work experience in category procurement.
• Supply Base knowledge in assigned categories.
• Tech knowledge in assigned categories.
• Experienced in Category Management in Indirect Procurement & Services.
• Supplier Relationship Management Skills.
• Negotiation Skills.
• SAP, Ariba knowledge.
• Procurement Process Source to Contract (S2C), Procure to Pay (P2P) knowledge.
• Ability to understand, engage and influence stakeholders to optimize Procurement Process together.
• Able to provide clarity into Procurement Process and compliance requirements to stakeholders.
• Able to drive changes to address gaps in processes with minimal supervision.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Lead a team to formulate and implement strategies/action plans for forging partnerships with universities - undertaking research and analysis of markets and universities, as well as trends and developments in the international higher education and research, to identify opportunities for the SMU community, focusing on forging strategic partnerships and research collaborations with universities in China and Asia at large.

• Advise and support management in SMU's external engagements, including managing incoming visits by partners/higher education institutes and supporting outbound missions.

• Formulate, implement and evaluate strategies/action plans to raise awareness and build reputation for SMU within the global university community, including through university networks and alliances.

• Post-graduate qualifications or Bachelor Degree in International Relations/Affairs, International Marketing or fields of study with a global-orientation.
• 12 years experience in international relations/higher education work, or working on cross-cultural programmes.
• Proven high level skills and achievements in partner and project management or business development working with diverse teams and across geographies/cultures. Experience in operating in/growing and developing partnerships in the Americas, Asia/China and Australasia is advantageous.
• A strategic, analytical and creative thinker, with strong communications/writing skills.
• Entrepreneurial, resourceful and resilient.
• Meticulous with an eye for detail and an advocate for good processes and documentation.
• Driven, and with the ability to manage multiple, competing tasks and deadlines with a high degree of accuracy.
• A good combination of high intelligence, emotional and cultural quotient.
• Successful in leading, coaching and motivating diverse teams.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

We are currently looking for an experienced Prosecution Administrator to join our operations team with the main focus of the role covering the following:

• Preparing and editing official documents for submission to patent offices and clients
• Monitoring and tracking of crucial deadlines
• Managing the respective Patent Engineers, Scientists/Associates dockets as well as their Work In Progress Reports.
• Assisting the professional staff in all aspects of the prosecution workflow and willing to put in extra time, if needed, for any urgent work with imminent deadlines.
• Filing of patent forms through Electronic Filing System IP2SG
• General secretarial/administrative duties including preparing invoices
• Attending to ad-hoc urgent matters

The key requirements for this role will include:

• 5 "O" level passes with credit in English or a secretarial certificate
• 3-5 years relevant work experience in patent administration, including experience using IP2SGm (preferred). Experience in a legal secretary/administrative role would also be considered
• PC literate in MS Office with good word processing skills
• Must be a good team player and be willing to work extra hours if required
• Able to work independently, under pressure and deal tactfully with people at all levels
• Good time management and good organizational skills
• Ability to multi-task and deal with high volumes of work whilst working in a fast paced environment
• Strong attention to detail and the ability to be flexible
• Ability to communicate fluently in English (both written & spoken)

How to Apply

If you meet the above requirements and are keen to take up these challenges, you are invited to send us your detailed resume using the link below.

Only shortlisted candidates will be contacted

• Perform daily office cleaning tasks to ensure the office is tidy and presentable (including vacuuming, dusting, washing and cleaning of toilets, dishwashing, and clearing of rubbish)

• Implement and maintain cleaning schedules and protocols to uphold cleanliness standards throughout the office space.

• Manage pantry and office supplies procurement, including ordering, stocking, and maintaining inventory levels.

• Monitor and restock restroom and pantry supplies regularly.

• Identify and arrange for resolution of maintenance issues (such as plumbing leaks, electrical problems, or safety hazards).

• Coordinate with vendors and service providers for office-related needs.

• Manage office equipment and furniture, including maintenance, repairs, and replacements as needed.

• Arrange and oversee office moves, renovations, and installations, ensuring minimal disruption to daily operations.

• Assist in organising office layouts, storage spaces, and common areas for optimal functionality and efficiency.

• Provide support to office employees by assisting with setting up meeting rooms, organising materials, and handling logistics for events or gatherings.

• Serve as a point of contact for employees regarding office-related inquiries, requests, or concerns, offering timely assistance and solutions.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• ODOS (Office of Dean of Students) Brand and Communication Strategy
• Departmental-wide lead and gatekeeper, ensuring consistency, quality and effectiveness of delivery of ODOS' key communications messages internally and externally.
• Build ODOS' brand and reputation by collaborating closely with Dean of Students (DOS) and ODOS Unit heads to understand their communication needs and objectives, to develop the communications strategy and detailed action plan and activities for each unit, including identifying publicity opportunities across digital and print platforms.
• Effectively connect ODOS activities, programmes and initiatives to the overall SMU key strategic initiatives, as well as harmonising plans and messaging of the ODOS units.
• Marketing and Communications
• Co-ordinate and manage annual communications schedule.
• Collaborate with ODOS units in creating and implementing campaigns, coordinating campaigns across various channels to ensure a unified brand experience, as well as regularly monitoring campaign performance and making data-driven adjustments for continuous improvement.
• Evaluate the success of various communication strategies and provide and implement recommendations for improvement.
• Manage ODOS' website / webpages, including copy updates, liaison with designers / developers, including posting of announcements on relevant sites.
• Craft ODOS' e-newsletter, DOS' messages, announcements and information messages to students, in collaboration with other offices or agencies, internal or external, as required.
• Prepare and produce required reports to management and external agencies.
• Proactively generate and implement effective communications in a timely manner to drive awareness of programmes, events, initiatives and activities on a regular and ad hoc basis.
• Leverage copywriting skills to create compelling content for articles, social captions, and various marketing materials, including supporting video production for ODOS units and events.
• Preparation, production and distribution of all publicity material and collateral; writing, editing, liaising with key staff members and proofing all copy.
• Collaborate with student leaders to guide and support marketing/communications efforts in ODOS events/projects.
• Develop and maintain an archival system and process to support communications objectives.
• Serve as the primary liaison between ODOS and OCCM to maintain brand consistency, and work in partnership with OCCM to provide guidance on university-level branding policies as well as advice on communication strategies.
• General Tasks and Duties
• Support the organisation and execution of programmes/activities/events at the department level, including (but not limited to) sustainability and student wellbeing initiatives.
• Contribute to the operationalization of ODOS initiatives/programmes.
• Manage working relationships with other units, offices and external parties to the highest degree of professionalism.
• Attendance and minutes taking at regular and ad hoc meetings.
• Perform general administrative and finance functions, including attending to email enquiries.
• Any other roles and responsibilities as assigned by the Reporting Officer.

• Bachelor's Degree with at least 3 years of relevant work experience.
• Strong communications skills , both written and verbal. Strong ability to copywrite, proof-read and write for a wide variety of channels and audiences, adapting style and messaging appropriately.
• Strong collaboration skills - ability to work with colleagues across a range of skills and expertise to achieve desired outcomes.
• Able to work independently to organise, plan and manage projects simultaneously, as well as a team player with the ability to effectively engage with team members of all levels and across departments.
• Adaptable, resourceful, and with strong organisational skills - work well under pressure and deliver high-quality communications under tight deadlines, with excellent attention to details.
• Able to multi-task and work effectively in a fast-paced environment with changing requirements and shifting priorities.
• A keen sense of ownership and accountability and act with a sense of urgency to meet tight deadlines.
• Experience in managing digital and social media marketing campaigns, events management, websites, content and marketing collateral development will be advantageous.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Seeds Learning Group is a learning company that manages a kindergarten and enrichment centre in Katong. Currently, we are looking for a Centre Administrator.

Responsibilities:

- Handling all enquiries regarding our programmes

- Counter duties such as collecting school fees and issuing invoices and receipts.

- Administrating enrolment and withdrawals

- Update the Student Management system

- Assist in Centre and Preschool administration

- Manage designated inventory

- Liaise with vendors

- And any miscellaneous duties

Requirements:

- Applicant must be able to speak English with confidence. Being able to speak Mandarin would be an added advantage.

- She must be organized and meticulous.

- Possess PC knowledge

- Five days a week

Interested applicant, please furnish your updated resume with your expected remuneration, and date of availability and send it to [email protected]

We regret that only shortlisted candidates will be notified.

Case Management Officer, Medical Affairs (Clinical Governance)

• Nursing Background
• Non-Clinical Nursing Duties
• Office Hour
  

Job Description:

• Administer brief psychogeriatric assessments and brief child assessment and collect basic socio- demographic information for all patients.
• Contact patients prior to their first visit to confirm their attendances, remind them to attend and follow up appointment on time.
• Triage cases, conduct home and school visit when needed.
• Provide psycho-education for patients and their family.
• Assess caregivers' needs with appropriate assessment tools and arrange appropriate referrals for support
• Collaborate with Allied Health team, including Medical Social Worker, Psychologists

Requirement:

• Degree in Nursing, Psychology or relevant discipline.
• Minimum 2-3 years experience
  

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click Apply Now button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

Role: Hadoop Administrator

Location: central singapore

JD:

Responsibilities:

• Design, deploy, implement, manage, and support a big data platform (on-premise or cloud-based).
• Design, manage, and maintain tools and scripts to automate system installation and configuration.
• Configure system security and implement regular patch updates.
• Integrate different components within the big data system, including analyzing source code for optimal integration strategies.
• Explore and implement new technologies like Kubernetes to automate system setup and operations.
• Collaborate with data scientists, analysts, and stakeholders to assist with data-related technical issues and support data pipeline infrastructure and data preparation needs.
• Participate in the design, development, and testing of a highly scalable and resilient data analytics platform for various domain applications.
• Conduct root cause analysis, implement proactive measures, and monitor their effectiveness.

Requirements:

• Bachelor's or Master's degree in Computer Science, Software Engineering, Information Systems, or a related field.
• 5+ years of hands-on experience in the Hadoop ecosystem and software development.
• At least 3 years of experience as a Hadoop Administrator, ideally managing multiple clusters.
• Experience installing, configuring, troubleshooting, and securing big data systems and clusters.
• Proficiency in Python and shell scripting.
• Strong desire to learn and adapt to new technologies.
• Familiarity with Linux/UNIX system administration, shell scripting, and automation tools (e.g., Ansible).
• Experience in DevOps and DataOps methodologies.
• Deep understanding of both relational and NoSQL databases (e.g., PostgreSQL, Oracle DB, Cassandra, MongoDB, Neo4J).
• Experience in operational support for delivering Big Data solutions.
• Excellent oral and written communication skills with strong analytical, problem-solving, and multitasking abilities.

The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey.

Primary Responsibilities

Executes Core Tasks Of The Lobby Operation

• Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in close cooperation with the Raffles Butler.
• Provides a first-class arrival experiences for all residents including a seamless and personalised check-in experience. Closely assists the F&B team in welcoming and accommodating/seating restaurant patrons.
• Ensures the smooth running of the Lobby operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products and colleagues.
• Addresses any security incidents and guest complaints to the Lobby Operations management team and reacts proactively when suitable and appropriate.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Handles Cashier And Lobby Operation Coordinator Duties

• Accurately executes cashiering and billing duties in coordination with the Raffles Butlers and cooperates closely with the Finance team.
• Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and the completion of all essential preparatory tasks prior to guests’ arrivals.
• Responsible for the timely pre-arrival correspondence cycle within the Lobby Operations team.

Maximises the outcome of upsell and cross-sell opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities for Residents, F&B patrons and visitors.

Seeks constant improvement of quality in product and services

• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Operations management team and always reinforces hotel values.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.

Candidate Profile

Knowledge and Experience

• Diploma and Degree from preferably hospitality or related field.
• Minimum 1 to 3 years relevant experience.
• Excellent communication skills in English and ability to communicate in a second language.

Competencies

• Possesses strong interpersonal skills.
• Contributes in the team, work punctually and effectively.
• Ascertains and addresses guest/colleague needs.
• Motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyzes and resolves problems, and exercises good judgment.
• Prioritises and organises work assignments and work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Diploma or Degree from preferably hospitality or related field.
• Minimum 5 years relevant experience with at least 2 years at a management level.
• Excellent communication skills in English and ability to communicate in a second language.

Competencies

• Possesses strong interpersonal skills.
• Ascertains and addresses guest/colleague needs.
• Directs, trains and motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyses and resolves problems, and exercises good judgment.
• Prioritises and organizes work assignments and delegates work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Primary support for the QHSE team, ensuring timely dissemination of QHSE documents and maintenance of online QHSE resources in UniSea & SharePoint. Responsible for QHSE data collection and publication of monthly safety publications and reports.

Responsibilities

• Prepare TIMS manuals for new build deliveries
• Arrange for the timely distribution of relevant material (incl. TIMS documentation and other associated ISM & ISPS documents) to TDW’s fleet.
• Prepare and register the provision of Visitors Passes as requested & required by vessels
• Distribute in a timely manner TIMS, Circulars and Safety flashes through UniSea and emails; track & follow up on Dispatch notes (Fleet)
• Diligent & timely filing of documents in line with Company requirements & guidelines
• Update documents in the SharePoint
• Point of contact for One Ocean; collate, distribute & track monthly updates
• Oversee SMC, ISSC, MLC Certification in DNV portal
• Responsible for updating the APAC office ESR monthly; collate & verify ESR data for Vessels
• Maintain HSE stock inventory in the compactors
• Compile Safety Commendations
• Manage ‘Leading by Example’ recognition & rewards program including award of certificate, allocation of monetary reward & recognition in The Bridge
• Process invoices raised for and against the department
• Collate & Compile HSE data for HSE monthly report
• Quarterly QHSE Plan compilation
• Maintain SharePoint for vessel access; liaise with relevant stakeholders to ensure the latest version of the supporting documents are readily available
• Coordinate seafarers’ in-house training.

Education: Nitec / Higher Nitec / Diploma in a relevant field such as Nautical Studies, Maritime Operations, Marine Engineering, etc

Technical Skills:

• Basic understanding of maritime regulations and QHSE best practices.
• Willingness to learn and apply knowledge of TIMS (Tidewater Integrated Management System) principles.
• Interest in maritime safety documentation, including TIMS (Tidewater Integrated Management System), circulars, and safety flashes.
• Ability to learn and use relevant software applications for data entry and document management (e.g., UniSea, SharePoint).

Soft Skills:

• Strong communication and interpersonal skills, demonstrating a willingness to learn from experienced colleagues.
• Excellent organizational skills with the ability to prioritize tasks and meet deadlines.
• Attention to detail and accuracy to ensure proper data entry and document handling.
• Eagerness to learn and contribute to a safety-focused environment.
• Basic computer literacy and a willingness to learn new software.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Lead a team to formulate and implement strategies/action plans for forging partnerships with universities - undertaking research and analysis of markets and universities, as well as trends and developments in the international higher education and research, to identify opportunities for the SMU community, focusing on forging strategic partnerships and research collaborations with universities in the Americas, Europe and Asia.
• Advise and support management in SMU's external engagements, including managing incoming visits by partners/higher education institutes and supporting outbound missions.
• Formulate, implement and evaluate strategies/action plans to raise awareness and build reputation for SMU within the global university community, including through university networks and alliances.

• Post-graduate qualifications or Bachelor Degree in International Relations/Affairs, International Marketing or fields of study with a global-orientation.
• 8 to 10 years experience in international relations/higher education work, or working on cross-cultural programmes for the Senior Assistant Director position (at least 12 years for the Associate Director position).
• Proven high level skills and achievements in partner and project management or business development working with diverse teams and across geographies/cultures. Experience in operating in/growing and developing partnerships in the Americas, Asia/China and Australasia is advantageous.
• A strategic, analytical and creative thinker, with strong communications/writing skills.
• Entrepreneurial, resourceful and resilient.
• Meticulous with an eye for detail and an advocate for good processes and documentation.
• Driven, and with the ability to manage multiple, competing tasks and deadlines with a high degree of accuracy.
• A good combination of high intelligence, emotional and cultural quotient.
• Successful in leading, coaching and motivating diverse teams.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Lead in-house database implementation (both in cloud and on-premise).
• Manage small to medium-scale projects and vendors (e.g. AWS and Microsoft).
• Responsible for preparing tender specifications, evaluation and implementation of the outsourced systems.
• Participate in database (DB), database firewall (DB) and data warehouse (DWH) related matters or projects, including but not limited to:
  • Upgrades & patches
  • Job scheduling and monitoring
  • Performance monitoring and tuning
  • Security management and integrity checks
  • Space monitoring
  • Backup and Recovery
  • Disaster Recovery
• Perform software tools administration (e.g. SQL Management Studio, SQL Server SSIS, PeopleSoft Data Mover, SAP GUI).
• Assist to administer the SAP system.
• Review and maintain DB related policies, guidelines, standards.
• Provide technical assistance, day-to-day operational support for existing DBs.
• Provide documentation according to the Project Development Methodology.
• Conduct post implementation reviews to gather user feedback and schedule for enhancements and modifications.
• Coordinate the design, release and deployment of systems with cross-functional team dependencies and impact to the infrastructure.
• Evaluate software package / productivity tools and make recommendations to Principal Database Administrator and supervisor.
• Participate in Enterprise Database System Planning (i.e. database infrastructure design, planning and implementation).

• Degree / Diploma in Computer Science or IT.
• For Mid-Senior level - at least 2 to 5 years of relevant work experience in enterprise cloud and on-premise database and data warehouse implementation and administration.
• For Junior level less than 2 years of relevant work experience in enterprise cloud and on-premise database and data warehouse implementation and administration. (recent graduates with the relevant qualifications or certifications are welcomed to apply).
• Well versed in both cloud (e.g. AWS, Azure) and on-premise enterprise database, database firewall, data warehouse technologies, configuration and administration.
• Proficient in database installation, upgrade, maintenance, performance tuning and troubleshooting of MS SQL Server and / or MYSQL.
• Experience in MS SQL Server is strongly preferred.
• Good knowledge of Windows, database backup and recovery (Symantec NetBackup), cluster-failover technologies (Microsoft Cluster, SQL Server AlwaysOn).
• Experience in SAP Basis or Database Firewall administration will be advantageous.
• Excellent communication, interpersonal and project management skills.
• Strong analytical thinking and problem solving skills.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

1. Assist the Head of Sports & Recreation in all administrative-related tasks relating to Sports Department which includes sourcing for quotations, raising POs, HR admin (for Rank & File staff) etc.. Provide support in facilitating meetings, taking minutes during the meetings, liaising with various parties and assisting the Sports Team to ensure an efficient and effective operation of the department.

2. To support administrative support and work closely with the respective sports sections, the incumbent is to assist in promoting and organizing all sports and recreation activities and events within and for the club so as to provide members with a wide spectrum of sporting programs, activities and events to participate in.

3. To provide administration support and ensure the smooth daily operation of the Sports Department.

4. To promote and develop sports networks with other clubs with a view to upgrade the status of sports and recreation in the Club.

5. Liaison and correspondence with various organizing committees, sports sections officials, National Sports Associations, vendors, contractors and other departments of the Club to facilitate said activities.

Responsibilities:

• Install, configure, and troubleshoot hardware and software systems, including operating systems, applications, and network components.
• Microsoft 365 administration on Intune, Entra ID, Sharepoint, Exchange, and Defender.
• Server administration on cloud and on premise, Domain Controller, Active Directory, IIS, DNS, VOIP, LDAP.
• Network administration on firewall, switches, VPN, VLAN, WiFi controller.
• Resolve Level 1 and 2 computer or application issues to local and remote users.
• Escalation of Level 3 Application Issues to third-party vendors.
• Maintain proper logging and maintenance of help desk requests via ticketing system.
• Conduct regular system backups minimize data loss in the event of a system failure.
• Maintain IT related Fixed Assets to support onboarding/ offboarding process.
• Maintain and ensure compliance with all IT/ISO related policies and procedures.
• IT project coordination and vendor management.

Requirements:

• Diploma / Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-4 years of experience as an IT Systems Administrator or similar role
• Familiarity with Windows systems and environments
• Proven experience on Microsoft 365 platform and Cloud Iaas
• Experience with networking concepts and technologies
• Experience with Cisco Meraki and Microsoft Power Platform is a plus
• Knowledge in cybersecurity practice is a plus
• Excellent problem-solving and communication skills, team player and able to work independently with minimal supervision

The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey.

Primary Responsibilities

Executes Core Tasks Of The Lobby Operation

• Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in close cooperation with the Raffles Butler.
• Provides a first-class arrival experiences for all residents including a seamless and personalised check-in experience. Closely assists the F&B team in welcoming and accommodating/seating restaurant patrons.
• Ensures the smooth running of the Lobby operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products and colleagues.
• Addresses any security incidents and guest complaints to the Lobby Operations management team and reacts proactively when suitable and appropriate.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Handles Cashier And Lobby Operation Coordinator Duties

• Accurately executes cashiering and billing duties in coordination with the Raffles Butlers and cooperates closely with the Finance team.
• Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and the completion of all essential preparatory tasks prior to guests’ arrivals.
• Responsible for the timely pre-arrival correspondence cycle within the Lobby Operations team.

Maximises the outcome of upsell and cross-sell opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities for Residents, F&B patrons and visitors.

Seeks constant improvement of quality in product and services

• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Operations management team and always reinforces hotel values.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.

Candidate Profile

Knowledge and Experience

• Diploma and Degree from preferably hospitality or related field.
• Minimum 1 to 3 years relevant experience.
• Excellent communication skills in English and ability to communicate in a second language.

Competencies

• Possesses strong interpersonal skills.
• Contributes in the team, work punctually and effectively.
• Ascertains and addresses guest/colleague needs.
• Motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyzes and resolves problems, and exercises good judgment.
• Prioritises and organises work assignments and work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Work closely with the Dean of Students to oversee ODOS units administratively:
  • Co-ordinate resource allocation discussions with the DOS, Directors, and heads during the annual planning exercise covering budget, manpower, space, and IT requirements.
  • Support staffing procedures to ensure operational continuity and facilitate growth areas within ODOS units.
  • Review and organise maintenance and upgrade of current facilities and equipment as well as work with facilities and space management offices on requests for new workstations/space.
  • Facilitate information exchange and discussions within ODOS through regular heads meetings.
  • Engage with other ODOS heads for collaborative efforts to enhance student well-being and development.
  • Act as the primary contact point and manage administrative requests, enquiries and reports from external offices within ODOS.
• Manage ODOS Group Services team operations to uphold financial governance standards and assist ODOS colleagues:
  • Review and establish streamlined workflow processes and standards for centralized administrative support, ensuring compliance with university policies.
  • Oversee claims and procurement activities (for ODOS staff and student clubs) to align with budgetary and policy guidelines.
  • Identify opportunities for cost savings and productivity enhancements.
  • Assist ODOS units with audit checks and enquiries.
  • Oversee team in asset management and verification.
• Promote ODOS initiatives and accomplishments through effective internal and external communications with managerial support:
  • Identify key focus areas and target audiences (prospective and current students, internal stakeholders, etc.) to tailor messages across various platforms.
  • Identify opportunities and platforms to showcase ODOS' initiatives.
  • Maintain consistent branding on the Campus Life website for external audiences, as well as for internal communications.
• Improve student well-being through participation in Voices@SMU:
  • Support students reporting harassment, discrimination, and bullying by managing cases and facilitating resolutions.
  • Contribute to the outreach and educational endeavors of Voices@SMU.
• Assist in managing the Student Conduct portfolio within ODOS:
  • Aid the lead for Student Conduct in case reviews, panel hearings, and recommendations on sanctions for Senior Management consideration.
  • Support management and maintenance of accurate records and case files.
  • Assist the lead for Student Conduct in reviewing policies and documents.
• Other duties
  • Represent ODOS in interdepartmental committees like the WSH Steering Committee and university-wide taskforces such as the organizational transformation committee.
  • Provide support to ODOS units in events and forums as well as in student care and wellbeing initiatives.
  • Health and safety duties for ODOS such as
    • Fire warden.
    • Risk Champion (conducting safety checks and ensuring compliance with safety guidelines).
• Any other duties as assigned by DOS.

• Degree in any discipline.
• At least 8 years of relevant working experience (including demonstrated competence in administration, budget planning and/or leading a team in operations).
• Aligned with the vision and mission of out-of-classroom co-curricular education and general philosophy of education.
• Analytical and possesses strategic perspective to identify synergies across diverse teams.
• Demonstrated ability to lead a team and manage daily operations.
• Meticulous, organized and able to multi-task.
• Effective communicator who can foster collaboration with diverse groups of stakeholders.
• Excellent interpersonal skills and communication skills (both written and oral).

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

We are looking for a junior Investment Research Analyst to join the family office based in Singapore. As an Investment Research Analyst, you will assist the senior investment professionals in by performing market research, financial analysis, and due diligence on target investments. You will work closely with the team to provide investments recommendations and to ensure that the investments align with the family office's financial objectives.

Key Responsibilities:

• Conduct in-depth research and analysis on potential investment opportunities across various asset classes, including equities, fixed income, real estate, private equity, and alternative investments.
• Evaluate and analyse financial statements, company performance, industry trends, and macroeconomic factors to identify investment prospects and risks.
• Assist the team in preparing detailed investment reports and recommendations to the family office.
• Monitor and track existing investments, including assisting in doing performance analysis.
• To present regular updates on market conditions, industry dynamics, and regulatory changes to the family office.
• Assist in portfolio management activities, including asset allocation, risk assessment, and performance evaluation.

Key Requirements:

• Bachelor's degree in finance or CFA qualifications.
• Strong financial analysis skills.
• Proficiency in utilizing financial databases, research tools, and software to gather and analyse investment data.
• Excellent written and verbal communication skills to prepare comprehensive investment reports and effectively communicate findings and recommendations to the family office.

POSITION SUMMARY

We are seeking for a people-oriented Human Resources Coordinator who is motivated by challenges and a fast-paced environment. Partnering the Human Resources team at The Singapore EDITION, the Human Resources Coordinator assists and supports the department in Talent Acquisition, Employee Engagements and Employee Development.

Success in the position demands a driving focus on building strong relationship skills, willingness to take on new projects, an eye for details and an enthusiasm for working independently but as part of a small, focused team.

JOB RESPONSIBILITIES

Talent Acquisition

• Assists in establishing and maintaining contact with external recruitment sources.

• Participates in job fairs and ensures documentation of outreach efforts in accordance with Human Resources Standard Operating Procedures.

• Assists in identifying external talents and selection process.

• Take charge of the onboarding experience for all new employees.

Employee Engagements

• Updating and upkeeping of notice boards and digital boards.

• Plan and execute employee engagement activities.

• Creating Employee Engagement collaterals for employee activities.

• Drive Monthly Employee Recognition Program Event and prepare corresponding collaterals.

Employee Development

• Filing and e-filing of training records.

• Tracking of certifications and scheduling employees for certifications.

• Raise requisition for training programs, training room and materials.

• Preparation of training materials.

We are looking for someone who:

• Has good communication and people management skills

• Has strong organizational skills with ability to multi-task

• Has attention to details

• Enjoys interacting with people

• Is highly creative

• Is proficient in Micrsoft word, Excel, and PowerPoint Presentation

• Preferrably have a good understanding of or have experience working with the Singapore Employment Act, Ministry of Manpower Regulations, Skills Development framework etc.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!

But to create this magical experience, we need you.

EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today.

Come join us to express your Andaz as Host – Front Office if the following describes you.

You are a team-player who is always passionate about delighting your guests with the highest quality of service throughout all stages of their stay. You enjoy interacting and engaging with guests through meaningful conversations and customer service gestures so as to make their day. You are also a confident individual who is capable of multi-tasking, willing to learn and take on new challenges.

As a Host – Front Office, you will be responsible to provide excellent service to guests at a consistent level. You will work closely with your colleagues and assist them to respond to and resolve guest inquiries, requests and issues in a timely, friendly and efficient manner. The Host Assistant/Host is responsible to contribute to the smooth and efficient running of the Front Office within the Rooms Division.

Your Profile

• Possess minimum GCE "O" levels.
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
• Prior work experience in hotel operations will be an advantage
• Possess good problem solving, communications, interpersonal and customer service skills.
• Well-groomed and possesses a can-do attitude
• Able to work shifts, weekends and public holidays

Benefits

• 5 days work week
• Medical/Dental/Optical benefits
• Staff discount
• Duty meals provided
• Uniform provided
• Applicable midnight allowance & OT
• Other exciting benefits e.g. Free Hyatt Hotel stays

** Please note that only shortlisted candidates will be notified **

The Job

• Assist in handling companies’ general daily operations and procedures
• Assist with office errands and other ad-hoc duties as required
• Provide chauffeur services to management and team
• Car maintenance

Requirements

• Minimum GCE ‘O’ Level qualification
• Efficient with MS Office
• Valid Class 3 driving license with minimum 2 years of clean driving records, preferably with experience as a personal chauffeur.
• Safe and legal driving practices are expected at all times

Please forward a detailed RESUME with a PHOTO to: [email protected]

We regret that only shortlisted candidates will be notified by Email

By applying for this role, you hereby consent to ENEOS Ocean Shipmanagement Pte Ltd to collect and use the personal information that you submitted to process your application for the role.

WHAT’S THE JOB?

Under the general direction of the Director of Rooms, and within the limited of established IHG and local hotel policies and procedures, provides supportive functional assistance to all departments; interact with guests and members of the community. They will also coordinate with all other departments within the hotel.

This job is the Managerial Role at a full-service hotel or at a regional extended-stay hotel. Report to Director of Rooms. Typically supervises operations under Front Office, Guest Relations, Uniform Services, Instant Service, Club InterContinental Lounge and Butlers.

YOUR DAY TO DAY

• Assists in coordinating the preparation of the departmental annual budget.
• Identifying, monitoring and controlling departmental costs on an ongoing basis to ensure performance against budget and monthly forecast.
• Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
• Make sure all CSA policies are in compliance and preparing a monthly report for the DOR.
• Assists in planning for future staffing needs and recruiting in line with company guidelines.
• Prepares and administers detailed on boarding program for new staff.
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation .
• Provides input for probation and formal performance appraisal discussions in line with company guidelines.
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
• Ensure training needs analysis of Front Office staff carried out and training programmes are designed and implemented to increase staff efficiency.
• Promote and implement a cross training and multi tasking work culture.
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
• Create a positive hotel image in every interaction with internal and external customers.
• Adhere to hotel brand standards and ensure the team are delivering up-to-date service standards
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Consistently review the hotel performance and ensure the team are delivering recognition to our loyal guests within the IHG Rewards Club and InterContinental Ambassador membership.
• Conduct routine service audits to identify shortfalls and address them.
• Initiating and maintaining a analytical approach to evaluate glitches and implementing corrective actions to reduce re-occurrence.
• Reports directly to and communicates with the Director of Rooms on all pertinent matters affecting guest service and hotel operations.
• Maintain inter-departmental relationships to ensure seamless customer service.
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained.
• Compile statistics for front office and provide reports relating to that area
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.
• Communicate to the DOR/GM of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.

WHAT WE NEED FROM YOU

• Diploma or equivalent in Hotel Management, Marketing, or related field.
• Minimum 1 year of relevant experience or similar capacity, or an equivalent combination of education and work-related experience.
• Related experience in a luxury hotel is preferred.
• Strong presentation, communication, written and oral skills
• Adaptable in shifting working schedules and may be required to work nights, weekends, and/or holidays.
• Strong interpersonal skills to develop and foster beneficial relationships
• High level of passion, enthusiasm and drive for result
• High level of common sense and high skill of problem solving and decision making
• Problem solving, analytical, reasoning, motivating, organizational and training abilities
• Career switchers are welcome/At least 2 years of managerial experience in the service industry

Job Descriptions

Position Overview:

The Office-Based Reservation Agent / Guest Relations Executive at Garibaldi Italian Restaurant & Bar is a pivotal role that involves managing reservations, handling event inquiries, maintaining relationships with third-party reservation partners, overseeing catering requests, responding to emails, and supporting various marketing and financial partnerships alongside the Marketing Manager and General Manager. This role is crucial to ensuring that our guests have a seamless and memorable experience when dining at our restaurant.

Key Responsibilities

1)Reservations Management:

• Handle reservation inquiries via phone, email, and online channels.
• Ensure accurate and up-to-date reservation records.
• Work closely with the restaurant team to optimize seating and table allocation.

2)Event Inquiries:

• Respond to inquiries related to private events, parties, and special occasions.
• Coordinate event bookings, including menu selection, seating arrangements, in house site views and special requests.

3)Catering Services:

• Manage catering inquiries and orders for off-site events.
• Ensure the timely and accurate delivery of catering services, meeting the client's expectations and ensuring proper internal communication with operations.

4)Third-Party Reservation Partners:

• Foster and maintain strong relationships with third-party reservation platforms such as Chope, Quandoo and Dining City.
• Collaborate with partners to maximize restaurant reservations and visibility.

5）Email Correspondence:

• Respond promptly and professionally to email inquiries from guests and potential customers.
• Provide detailed information about the restaurant's offerings, menus, and special promotions.

6) Marketing and Financial Partners:

• Collaborate with marketing partners to promote the restaurant's offerings and events via the support of privileged partnerships.
• Assist with financial partnership activities, including payment processing and invoicing together with Finance Department.

Job Requirements

• 2 years of related experience
• Previous experience in a reservation, guest relations, or customer service role is preferred.
• Exceptional communication and interpersonal skills.
• Proficiency in using reservation management software.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Knowledge of the restaurant industry, especially Italian cuisine, is a plus.

Working hours

• 5 days work/ week