About the role – Operations Associate

Be part of an evolving team of customer-centric folks whose responsibilities include hospitality service support and other service-related hospitalities to the firm’s clients. In the Customer Success team, you ensure that the Customer achieves “Success” – and in this way, all of us do, too.

The Operations Associate shall:

· Be the point of contact for internal and external stakeholders for everything operations;

· Fulfil customers’ transactions at the backend in a timely manner;

· Consult with the Treasury and Frontliner teams as needed;

· Regularly update the ERP & CRM to keep the rest of the stakeholders apprised;

· Upkeep their knowledge in the various product specifications and maintain diligence with compliance requirements;

· Stay focused on market movements and move fast to catch upsides; and

· Output useful reports of Operational efforts on a periodic basis.

About the role’s requirements

The candidate is expected to, at minimum:

· Have completed secondary education or possess 1 year of equivalent professional experience in a customer service environment;

· Be proficient in the English language, both written and spoken, and be able to demonstrate excellent communication skills;

· Preferably also be conversationally proficient in Mandarin and/or Bahasa Indonesia (in line with our products’ target clientele);

· Possess excellent skills in computer software usage;

· Be able to demonstrate strong focus and concentration to avoid mishaps in a role where a single digit mistake could mean actual monetary losses;

· Be able to speak and write Chinese will be a plus;

· Be able to problem-solve, move quick, and exhibit urgency when needed; and

· Must be a Singaporean or PR,

Job Description

• Manage regular travel company daily operations
• Arrange tour transportation, accommodation
• Handle travel operations including reservations of tours & hotels, air ticketing, travel coordination and customer support
• Responsible for handling in bound calls in a professional and efficient manner
• Interacts with local travel agents and oversea travel agents.
• Follows company procedures, guidelines and standards in building productivity, accuracy of work and punctual attendance.
• Communicate with staff for special needs for scheduled activities
• Provide general secretarial support in overall office operations, assignments, and projects
• Post information, file documents and maintain paper and computer records management/file systems
• Compile information and prepare correspondence, reports, packets, labels, envelopes, forms, and other materials
• Coordinate reservations, contracts, and record keeping for tours and facility reservations
• Provide service to customers by answering questions, providing information, making referrals, and assuring appropriate follow-through and/or resolution
• Ensure booking are processed / deadline by local arrangement are met and issuing of vouchers
• Ensure travel documents are processed accurately

Requirements

• Minimum GCE O' Level & above or preferably Diploma in Tourism from a recognized Polytechnic
• Experience in the Travel Industry is an added advantage
• Preferably minimally 1 year of working experience in Outbound Operations
• Meticulous administrative and operational skills
• Computer literate with knowledge of Microsoft Word, Excel, Galileo/Airline systems are preferable
• Able to work independently
• A proactive team player who can work in a fast-paced environment

• Identify, diagnose and resolve equipment related problems and responsible for the overall equipment performances, i.e. UTIL, AVAILABILITY etc.
• Define equipment maintenance programs to sustain continuous operation for production
• Implement continuous improvement programs / activities on equipment to improve tool operational safety, performances, minimize losses and maintenance cost
• Work with equipment and automation vendors to setup machine and material automatic handling capabilities.
• Lead / participate in equipment benchmarking and definition of Tool of Record (TOR)
• Participate in cross functional team activities to achieve overall production yield, quality and cost goals
• Lead / coordinate new equipment installation and production release, incl. buyoff, training, etc.
• Provide support to manufacturing 24x7 operation and ensure maximum equipment uptime to meet weekly production targets.
• Interface with process engineering to develop and support new processes and applications.
• Work with equipment and automation vendors to setup machine to material handling functionality.
• Support internal and external audits.

Job Scope

• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
• Accomplish operations and organization mission by completing related results as needed
• Meet or exceed operations labor budget expectations
• Manage staff levels, wages, hours, contract labor to revenues
• Run a safe, injury/accident free workplace

Job Requirements

• Conflict Management
• Organization
• Decision-Making
• People Management
• Data Entry Skills
• Data Processing Skills
• Dependable
• Reporting Skills
• Deadline-Oriented
• Budget Development
• Critical Thinking Skills

Job Highlights

• Career Development Opportunities
• Open, friendly & dynamic working environment
• Attractive salary that commensurate with work experience & skills

Job Description

We are looking for an operations crew member, with a Class 3 or 4 driving license. Join us in making a difference to the families that matter to us. Take on the challenge of being the pillar of support for the families during their moments of grief.

Job Scope:

• Offer counsel and comfort to bereaved families
• Collection and transportation of deceased
• Provide assistance to family members during rites, rituals and funeral processions
• Present the eulogy to family members on funeral day
• Assist family with ash collection
• Transport flowers, backdrop and other logistics required for the set up of wakes
• Maintain cleanliness of Company's vehicles, equipment and facilities
• Implement operations for service excellence.
• Maintain quality control procedures.
• Project a positive and professional image.
• Solve problems and make decisions at operations level.
• Other operational tasks as required

Requirements:

• Class 3 and/or 4 Driving License
• Use essential features of a computer
• Tamil Speaking

Responsibilities

Operations

• Process contracts, orders, invoices and ensure all documentation comply with revenue and company policy.
• Works with Sales, Project Management, Competency Towers and Customers to assist resolution to customer billing investigations and disputes.
• Prepare and follow up on renewals, terminations and planning for reporting and insights to Sales Team
• Challenge legacy policies and procedures that complicate quote, order, invoice and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis.
• Provide proactive feedback to improve sales and support workflows (in systems) to work more effective and efficient
• Assist in ad hoc projects and tasks.

Procurement/warehouse tasks/Reporting

• Perform Procurement duties, ie issue PO to suppliers, response to Suppliers’ queries etc
• Review supplier request
• Onboarding of supplier
• Cost evaluation and negotiations with supplier, including corporate insurance
• Review and processing of supplier contract
• Administration of procurement related systems, including travel management
• Assist in ad hoc projects and tasks
• Perform Stock count exercise for CW warehouses and all Ensign assets. Making sure all equipment are accounted for and put up recommendations or approval for disposal (eg obsolete models)
• Liase with Vendor on delivery & collection of goods and internal stakeholders on collecting spares equipment for projects
• To generate monthly/quarterly reports for both internal and external parties

Requirements

• CAN-DO attitude.
• Ability to work independently as well as within a team in a fast-paced environment.
• Ability to demonstrate creativity and analytical skills in problem solving.
• Ability to work on multiple projects simultaneously and react to changing priorities.
• Excellent interpersonal and communication skills.
• Strong ability to build trusted relationships with both internal and external stakeholders on a regular basis in relation to ongoing projects and operational trouble shooting
• Detail oriented, meticulous, systematic and possess strong documentation skills.
• Good in Excel for reporting purposes.

Preferred Skills / Qualities

• A highly motivated individual with the ability to be mindfully present and appreciate the humour of each moment.

Oversees the installation, modification, upgrade and maintenance of manufacturing equipment. Maintains current records on equipment manufacturers’ technical notices, upgrades and safety issues. Studies equipment performance and reliability. Establishes programs and solutions for increasing uptime and for equipment problems that affect the manufacturing process. Provides technical support to the manufacturing equipment repair and process engineering organizations. Defines and writes preventative maintenance schedules.

Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

A Digital Service Operations Expert is a recognized expert of one or more KONE digital solutions in terms of process and tool understanding. This role exists at frontline level. The role is the primary support person and subject matter expert for digital solutions. They have important role to develop competences of the digital services in their own frontline in collaboration with other functions. The position is part of THD organization.

What will you be doing?

Operative activities:

Sales technical support

• Support Maintenance sales team on the digital services with technical guidance

Evaluate and coordinate issues from customer and field

• Responsible of the digital issue resolution end to end process
• Accountable that the issues from customers and field are solved as defined in Service Level Agreementy(SLA)
• Analyze any identified issues with digital services and determine the correct organization needed to address the issue (local, global, partner, etc.)
• Coordinate local actions needed for troubleshooting
• Create knowledge articles about issues and distribute them to local and global as needed
• Act as first point of escalation for issues when new solutions are deployed in frontline
• Proactively check that support tickets escalated from/to IT are followed and required actions done
• Monitor 24/7 Data Transfer Unit (DTU) installation status for lift/Esc.
• Follow up with MM/OM on the backlog and get their plan for the installation.
• To monitor the device stock level in Global Spare Supply (GSS) and make plan for the material procurement.
• Proactively monitor the timely closure of all Service Need (SN) and work with MM if there are any issues to close the SN.
• Proactively monitor the SN for critical equipment’s and advise Operations(OPS) team for actions to be taken.
• Data collection from 24/7 for Alternative Maintenance Regime (AMR) contracts existing/ New customers.
• Presentation of 24/7 capabilities to customers and how we prevent the callout with the help of 24/7.
• Lead the weekly meeting on SN and repeated callouts.
• Share the 24/7 & callout data in ops meeting to prevent any potential callouts.
• Work with KONE CUSTOMER CARE Centre (KC3) to check on the timely dispatch of SN.
• To contribute any other new initiatives initiated by the country to improve the operation efficiency.
• Training for the planner group technician on digital solutions.
• To work closely Operations (OPS) on the new development to improve the operations.
• To work with APM/Global on the issues arising from 24/7, planner etc and get right solutions.
• To support on Dynamic Maintenance Plan(DMP)implementation for service operations.
• Required to travel to KSEA countries on Digital Solutions.

Customer onboarding:

• Train/coach and support relevant teams with appropriate knowledge to do the customer onboarding and training
• If necessary, participate in customer onboardings and training sessions for complicated digital solutions and services
• Ensure that customer site and administrator users are correctly created and maintained

Be specialist of solution configurations and commissioning:

• Accountable of activating and configuring cloud services as prompted by the delivering organization (could be NEB, Modernization, or Maintenance)
• Support NEB-SEB handover process for the digital services

Competence development activities:

Support in learning and training

• Provide support to L&D in training on Digital services and solutions for Maintenance Sales, THD, CS&A and field operations
• Identify the need for training together with L&D, help with relevant training material
• Train The Trainers to ramp up the local field competencies related to commissioning and testing
• Communicate and train new services and solution updates based on product releases
• Create excitement of the digital services in the sales and operations in co-operation with Offering management

Digital community activities:

• Actively participate in Digital Champions network and other APF network communities
• Support and perform tests when required from Global team to improve digital services
• Provide data for global teams related to local conditions (e.g. government firewalls, local SIM cards) during solution roll outs and updates
• Based on customer and end user interactions, provide development requirements to global product team to make the service easier, more efficient, and reliable
• Contribute to the change management that is required for KONE to be able to make a change from hardware/maintenance to digital services
• Supporting localization of On Line Help center support articles if needed

Are you the one?

• Bachelor’s degree in Engineering or other relevant field
• Fluent local language skills and good level of English
• Working experience with digital solutions or services
• Customer service mindset. Good communication and interpersonal skills
• Good knowledge and understanding of digital systems, cybersecurity and technologies overall
• Ability to seek information and learn about new digital technologies independently
• Ability to see from end users’ perspective
• Ability to explain technical complex situations in an understandable way to people who are not digital literate
• Project management skills an asset
• Understanding of processes related to change and change management
• Genuine interest in processes, methods and tools in own specialist area

What’s On Offer

• Career progression in opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

To Be Considered

Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.

KONE is proudly ranked as World's Best Employers in Forbes magazine and Statista's 2023 annual ranking!

Next available intake: After 24 May 2024

Responsibilities:

● Daily monitoring and compilation of robot performance and issues

● Oversee project operations and liaise with subcontractors and suppliers on project/deployment matters

● Prepare documents for purchasing order

● Handle ad-hoc duties e.g., delivery and robot transportation activation

Requirements:

● Education – Preferably Diploma and above

● Language – Strong communication skills in English (both oral and written)

Next available intake: After 19 July 2024

Responsibilities:

• Assist in the deployment and setup of robots in field locations.
• Support the field operations team in conducting routine maintenance tasks on robotic systems. Assist in troubleshooting and resolving minor technical issues. Coordinate with technicians and engineers for complex repairs or replacements.
• Assist in robot testing, identify and troubleshoot errors/failures and implement appropriate solutions to resolve the issues promptly.
• Provide on-site support, perform maintenance tasks, and resolve technical issues at customer sites.
• Ensure compliance with safety regulations and protocols during field operations.

Requirements:

• Polytechnic/University undergraduates currently pursuing diploma/degree in Mechatronics, Robotics, Mechanical, Electrical, Electronics, Computer Engineering or a related field.
• Strong interest in robotics and automation technologies.
• Strong analytical and problem-solving skills.
• Motivated to work hands-on with deployed units.
• Flexibility to travel to field locations, if required.
• Strong communication skills in English (both oral and written)

The exciting work at Crown Digital includes, but is not limited to

• Manage the Ella station’s inventory, maintenance, and fulfillment operations.
• Troubleshoot and escalate issues with various stakeholders in the organization.
• Contribute to design, workflow and inventory optimization through your own hands-on experience running operations.
• Commissioning and installation of Ella equipment and stations.
• Eversys coffee machines’ diagnosis, troubleshooting, and preventive maintenance.
• Events operations setup, support and teardown.
• Building and sharing of knowledge base of complex Ella system interdependencies.

Crown Digital is looking for someone who is/has

• Possess a valid Singapore Class 3 Driver’s Licence (preferred).
• Experience in operating and maintaining coffee machines (preferred).
• No working experience required
• Is neat, tidy, and attentive in their work.
• Has the desire to learn and grow with our fast-evolving organization.
• Comfortable working in proximity to robots, and would like to make a switch to tech operations.
• Able to carry heavy items.
• Able to work on weekends (on a rotation basis within the team).

Roles & Responsibilities

Reporting to the Branch Manager, the Operations Executive will embark on an exciting journey to be part of the Operations team. This role will provide learning opportunities for an individual in management of a food atrium, from the exterior facade to the internal hygiene and inventory control. Your primary role includes (but not limited to):

• Assists the Branch Manager to ensure smooth operations of the atrium through daily operational duties
• Uphold and enforce Company’s Rules & Regulations, as well as to ensure compliance to government regulations
• Provide assistance on requests/queries from tenants, Customers & Cleaners
• Conduct routine outlet Hygiene Checks and Inventory Checks
• Conduct routine cash audit check to ensure compliance to Cash Control Policy
• Assist in virtual food delivery orders from various tenants for delivery collection
• Maintain good standards of outlet’s overall aesthetics (Food/Stall Display) and grooming standards of staff
• Point-of-contact for external contractors or suppliers
• Propose and implement innovative work-related processes
• Any other duties as assigned by your Superior

The Ideal Candidate

• O/N Level or relevant Certificate in F&B related discipline
• Entry level candidates are welcome to apply, while experienced candidates with more than 5-7 years of experience in similar capacity may be considered for senior role
• Well-groomed with an outgoing and friendly attitude
• Able to work well under pressure in a fast paced environment
• Proficient in Microsoft Office
• Handle cash count or audit
• Comfortable with cross-deployment of outlets
• Able to work on rotating shifts, weekends and Public Holidays

Commercial vehicle workshop and rental company in the east hiring operations support coordinator.

Roles & Responsibilities

- Facilitate the handover/takeover of rental vehicle to and from customer.

- Perform basic checks and maintenance of rental vehicle.

- Attend to customers' enquiries and requests for vehicle servicing and repairs& raise work orders to mechanics.

- Drive vehicle to inspection centre for routine inspections.

- Performs ad hoc duties as assigned by supervisors.

Requirements

- Independent, proactive, good communication skills.

- Possess valid class 3 & 4 driving license.

- Prior working experience in automotive workshop will be an advantage.

Working Hours

- Mon – Sat , 9am - 6pm

Location

- Defu Lane

Salary Range

- $2000 to $2500

Purpose:

We are looking for dynamic individuals to fill the role of an Operations Executive. As a member of the sales and marketing team, the incumbent will play an important role in contributing to the achievement of the company’s objective and vision to be Asia’s leading food company; providing quality products and services to the global market.

Scope of Work:

• Provide back-end operational support and coordinate with the frontline supervisors to ensure operational excellence across the stores
• Plan and execute various events such as marketing campaigns, food exhibitions etc
• Monitor and analyse market trends and demographics, perform sales analysis to provide recommendations to enhance the development of the brand
• Attend to phone/online customer enquires/feedback and uphold service quality
• Perform administrative duties to support the retail operations

Requirements:

• Bachelor's Degree in any discipline
• Passionate about retail and operations, has a good eye for detail
• Honest and Hardworking
• Motivated self-starter who is hands-on with a positive team-oriented attitude
• Independent, Dynamic and able to adapt to fast-paced operational environment
• Good communication skills and the ability to build relationships at all levels

• Reporting to the Operations Manager, the incumbents will be responsible for the daily warehouse and administration operations. The main duties and responsibilities will be as follows:-
• Supervise & lead a team of warehouse operators on receiving, pick & pack and cross-dock activities.
• Supervise all movements of cargo in/out of the warehouse.
• Liaise with customers via e-mail & telephone for all documentation and administration matters.
• Ensure Key Performance Indexes are met for relevant activities of the account/s.
• Follow up closely with customers on operations issues, discrepancies and damages.
• Oversee all aspects of inventory control efforts and inventory personnel for the warehouse including daily cycle count and housekeeping of inventory.
• Supervise and ensure export shipments/local orders, including documentation, are delivered accurately and on time.
• Monitor warehouse productivity and drive cost control initiatives.
• Identify areas of improvement and establish innovatively or adjust existing work procedures and practices
• Responsible for the inspection and routine maintenance of associated machines and equipment.
• Responsible for tracing and ensuring consumables are in safety inventories
• Ensure general housekeeping & cleanliness.
• Any other duties as assigned by the superior from time to time

Responsibilities:

• Oversee at least two designated Toast Box outlets
• Develop marketing strategy and sales proposal to Management
• Develop monthly sales target for respective outlets
• Maintain outlet cleanliness in compliant to the company’s quality and standard
• Execute Human Resources matters such as interviewing potential staff, conducting appraisals and performance reviews and counselling
• Monitor sales for designated outlets
• Involved in customer complaints
• Manage employee related matters such as leaves, schedules, welfare, and career development

Requirements:

• Minimum Diploma/ Certificate in Food and Beverage
• 5 years of relevant experience (F&B / Retail / Service industry)

1. Perform daily periodic checks of Central Kitchen to ensure compliance to in-house GMP/GHP standards, SOP, Product Specifications, etc.

2. Conduct random checks on incoming raw materials, and perform product cutting on raw materials to ensure goods received are within in-house specifications.

3. Ensure Process Verification and Validation exercise are completed (i.e. SOP/CCP verification, new product launch process observation, monthly facility checks, monthly traceability exercise, finished goods shelf-life verification, etc.)

4. Conduct investigations on product/process non-conformance (on-line and customer complaints) and follow-up on proposed corrective/preventive measures to ensure effectiveness.

5. Promptly follow-up with contractors (chemical/pest control) during routine servicing to ensure work orders are conducted as per contract.

6. Participate and engage in quality system implementation (audit activities by regulatory/certification bodies and customers).

7. Conduct data/trend analysis on non-conformity of raw material/finished goods, pest reporting statistics, monthly production and facility check statistics, etc. for process and quality improvement.

8. Ensure analysis of food products via microbiological and physical testing, calibration of lab equipment and measurement tools, internal sensory evaluation are conducted as per schedule.

9. Report all non-conformances, discrepancies and/or deviations, and follow-up on the investigation of the non-conformity results.

10. Other projects as assigned.

Job Summary:

• Job title: Commercial Representative
• Industry: Logistics (ISO Tanks)
• Working location: Harbourfront and Gul Circle

Job Responsibilities:

• Coordination between internal departments as well as agents and relevant parties on trade matters.
• Liaise with agency offices on sales activities, market situation, sales leads and potential customers.
• Gather and analyze customers and market activities.
• Responsible for developing the countries’ business activities and ensuring high utilization of equipment.
• Create tank container freight quotations and order creation within the company's internal system.
• Monitoring and tracking sales activities to ensure sales budgets are met.
• Other ad-hoc duties and initiatives assigned.

Job Requirements:

• Diploma or equivalent qualification
• Minimum 3 years of shipping experience. Supervisory experience will be an advantage
• Good communication and fluency in English (oral and written) are required
• Self-motivated and able to perform under pressure
• Strong team player with good initiative and ability to work independently
• Proficient in Microsoft Office
• Able to start work on short notice

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Registration No: R23113834

Shift work, off days are not fixed.

Basic salary plus comms.

For those who do not like to work under routine jobs (:

Things to meet:

- To fulfill 100% attendance daily

- Roster to be done and sent out weekly/month

- Make sure to get any documents for their blocked dates, to get MC from those who are sick.

- To plan the roster accordingly

- To get cover/replacement when a candidate reports sick (even if last min) like if they are already at work but then something comes up, will also need to provide standby coverage. Cannot just leave slots blank

- To check on them in the morning if they are on the way

- Always report in to main gc for any coverage happening as TL's need to plan their schedule as well.

- To do up mid month and end month roster online

-Look for candidates for the project if needed

Attn: Kay Kwok

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Kwok Kia Wei | Registration No: R2110176

Responsibilities

• Identify, diagnose and resolve assembly process related problems
• Coordinate and execute process, equipment and material evaluation / optimization initiatives and implement changes at process step
• Lead / participate in continuous yield improvement and cost reduction activities
• Validate and fan out new process baseline qualified, including new process, tools and/or materials for new product introduction
• Support SPC/FDC/RMS/APC
• Support site to site portability
• Manage / audit material suppliers to achieve quality, cost and risk management objectives
• Support internal and external audits

Requirements

• Bachelors/ Masters in Engineering
• Keen in the semiconductor industry

Job Description & Requirements

- Supervise use & handling of laundry pressing/ironing machines

- Quality check of laundry pressed/ironed

- Inventory count & recording of laundry pressed/ironed & Ensure correct count for packing/delivery

- Willing to work long hours and in hot/humid non-airconditioned environment

- Willing to be trained to trouble shoot machinery fault & carry out repairs/part replacement

- Must be hands on and willing to cover duties of laundry worker absent

Summary

DataOperations Lead for a new large-scale National Healthcare IT System

Roles & Responsibilitiesas Data Operations Lead

1. Report to the Operations Manager, be responsible for data operations of a new national data repository
2. Accountable for the fulfilment of the system’s roles and responsibilities as one of the HealthierSG data single source of truth
3. Publish and enforce data definitions for established data subjects
4. Establish data contributor and data consumer onboarding processes with compliance to data governance policy, conduct onboarding with thorough quality assurance controls
5. Plan and Prioritise onboarding requests, track and report contributor& consumer onboarding status
6. Ensure data availability to data consumers, and provide timely communications in cases of disruptions
7. Respond to enquiries on data qualityand inform the relevant data contributor promptly
8. Receive and apply correctionsprovided by data contributors
9. Identify and establish measures on on-going basis to proactively detect data quality issues and follow up with the respective data contributors for timely data corrections, as well as implementation of preventive measures
10. Provide regular reporting of data quality issues to internal andexternal stakeholders, data owner, and trackall data quality issues till closure
11. Ensure compliance to both internal and external SLAs
12. Manage team’s support schedule to ensure full coverage of data operation services, as well as coaching team members to deliver consistent support service quality
13. Provide strong leadership for matters relating to operations support, processes, and guidelines to achieve service excellence
14. Advise improvements and assist in the development of measurable information and SOP / knowledge base / dashboards to assure continued effectiveness of system operations

Specific Requirement/Skillsets

• Degree in Computer Science, Information Technology,Management of Information Systems, or related discipline
• Minimum 8 years hands on experience in large scale IT applicationoperations, preferably in the area of data operation
• Excellent analytical skills with attention to detail
• Possesses good verbal and written communication across all levels of personnel with proven ability to translate complex, technical subjects into clear and concise communications to a variety of key stakeholders Pro-active, independent, and able to react quickly and resolve issuespromptly
• Experience in Healthcare domain is anadded advantage

Key Goals and Performance Expectations:

Located in our Singapore Office, the core goal of the Business Operations Manager is to ensure key operational requirements are processed effectively to meet customer contract needs and commitments. It is responsible for generation of dynamic contracts, routing contracts for approvals and signatures, processing all customer contracts from order entry to product delivery, managing vendor relationships. You should be proficient with products, services, and legal terms and conditions associated with Company business processes.

Reporting to the APAC Managing Director, the incumbent should be adept in communication with every functional area and work diligently through the respective systems. This position requires exceptional technical and behavioral competence in managing contracts as well as, providing sales with excellent administrative support.

Key Stakeholders for this role are MD APAC, Area VP North Asia, Regional Director Sales Southeast Asia.

Key Requirements

· Process orders by generating purchase orders, pick tickets and coordinating hardware delivery to customer sites on time

· Identify the best suppliers, and negotiate advantageous pricing, terms for Agilysys APAC

· Manage hardware vendor relationships and hold vendors accountable for delivery

· Lead procurement process and ensure timely acquisition of Hardware

· Able to negotiate on a regular basis with hardware vendors to ensure best pricing

· You will run negotiations with strategic suppliers; conduct quarterly vendor business reviews

· Manage day-to-day supplier operational issues and meet project deadlines

· Proactively collaborate with Operations team, CPQ support team and IT Systems group to ensure Sales Team can use systems and processes to complete their tasks

· Use BI tools to generate management reports (Salesforce, Sisense)

· Occasional customer communication to discuss proposed contract changes

· Prepare, process and review customer agreements, to ensure compliance with company policies and practices.

· Assisting Sales team members in the compiling of proposals via cloud-based quoting tool and queries

· Issue ad hoc quotes as and when required by Sales Team

· Ensure reasonable/agreed upon payment terms are applied to quotes created

· Working with Suppliers on delivery queries, quotes and delivery timelines

· Provide assistance and support with general day to day queries from Sales team

· Working with US counterparts on price changes and CPQ admin

· Provide co-ordination and assistance in delivery of Trade Events and logistics

· Develop an in-depth level of understanding of Agilysys Product Suite

· Other duties and functions as assigned

Job Requirements:

· Degree qualified with minimum 5+ years of experience preparing and administering contracts

· 5+ years of experience working within a sales organization or supporting sales role.

· Previous client support experience

· Working knowledge of Salesforce and/or NetSuite software solutions.

· Previous experience of developed solutions for the hospitality space and/or point of sale software and solutions.

· Strong analytical and quantitative skills

· This position requires exceptional technical and behavioral competence in managing contracts as well as, providing sales with excellent administrative support.

· Strong project tracking and scheduling skills

· Strong skills in MS Office (Word, Excel, Outlook).

· The ability to prioritize projects and manage multiple tasks

· Good written and verbal communication skills

· Meticulous and able to work independently as well as in a team

· Strong math aptitude with attention to detail

· Strong multi-tasking skills, flexible to respond to rapidly changing, dynamic processes and demands.

· Strong skills to effectively prioritize based on critical and urgent needs.

· Extraordinary interpersonal skills

· Excellent verbal and written communications skills, in English and Mandarin

· Must be eligible to live and work in Singapore

Job Description

Responsibilities

• Track, monitor and analyze utilities consumption and plan for facilities capacity upsize with respect with scenario ramp.
• Carry out system capacity study to meet Manufacturing requirement
• Able to evaluate and supervise Mechanical modification or enhancement projects.
• Supervise improvement/upgrading/new projects for mechanical system and able to work with and lead respective contractors to complete mechanical jobs effectively to ensure maximum uptime and reliability of the Mechanical systems.
• Able to work with cross functional team effectively in driving projects or troubleshooting.
• Review work procedures and highlight activities which may cause interruptions.
• Provide technical support to Operations and Maintenance team in solving complex mechanical and water systems issues.
• Perform troubleshooting and rectification work independently, applying basic theories and principles to prevent repeat and interruptions.
• Basic understanding of relevant building and mechanical regulatory standards/codes.
• Be aware of and perform all work in accordance with company safety guidelines. Good communication and collaboration within Facilities Sections and with all customers throughout the organization

Requirements

• Understanding of Mechanical system design in Semiconductor industry including its associated equipment’s working principles (e.g. HVAC, exhaust systems, scrubbers, process cooling water, chillers, boilers, cooling towers, pumps, fans, etc) is preferred.
• Diploma in Mechanical Engineering or any related field of study
• Minimum 3 year experience in Mechanical Engineering with a focus on design and construction of Semiconductor Mechanical Systems
• Ability to prioritize and schedule workload and work on multiple tasks concurrently
• Good organizational skills and willing to learn
• Excellent communication skills and good team working skills
• Self-motivated worker
• Familiarity with semiconductor manufacturing and facilities systems
• Strong ability in English speaking and writing

Job Description

Description

As a Process Engineer you will be primarily responsible for Managing the Network Change thru collaboration with cross functional teams from site Process, equipment, PDE, Pkg Rel team, Global and site QE to ensure on compliance to the global change management process and work towards management objectives

Responsibilities:-

- Coordinate and manage change request to go to the appropriate change request stage across assembly sites

- Provide adequate communication of change flow / process/ status when necessary

- Ensure compliance to site/network change request to go to the appropriate change request stage

- Governance and alignment of Global Visual defect workmanship specs for substrates

- On site Audit certification for HQ processes (Manufacturing and New Product Introduction) include but not limited to ISO , IATF certification audits and Customers audits.

- Supporting the management in business process risk management and improvement activities

- Point of contact to analysis and response to external customers request on assembly processes thru working closely with network team and customer facing quality team

- Drive Subcon Continuous improvement and line audits to ensure effective fanout of CA/PA .

Requirements:-

- Bachelor’s Degree in Mechanical/Electrical Engineering

- Good Communication and interpersonal social skills and good team player

- Excellent problem solving and analytical skills

- Excellent verbal and written communication skills

- Excellent Project management skills

- Able to manage multi tasks and balance dynamic priorities

- Ability to participate in a multi-functional team environment