P-Serv is partnering our Client, a leading name in the transportation statutory board. We are looking for dynamic talents to be a part of our team! If you have what it takes, click on to apply:

Job Responsibilities

• To assist Supervisor in overseeing the ground operation at respective site with respect to overall staffs deployment, running of manpower operations and handling of enquiries
• Attending to all operational matters and make situation decisions to minimize disruption to the operation
• Ensure that all staff deployed on site adheres to the general rules relating to personal safety, security & guidelines
• Ensuring proper distribution of workload among the team
• Providing training and guidance to CSO to ensure that they are able to perform their daily tasks
• Attending to emergencies, urgent calls and implementing contingency plans procedures in accordance to SOPs
• Ensure that all office equipment, computer peripherals and communication equipment are handled and maintained in good working condition
• Reconcile and take custody of all payment collections at the end of shift with the report generated by POS machines to ensure they are properly accounted
• Submitting daily statement of accounts together with the relevant reports and cash bank-in slips using the format approved
• Any other ad-hoc duties as assigned

Job Requirement

• Minimum Diploma in any discipline
• Have prior relevant experience in the scope that has been assigned
• A good team player, possess a cheerful personality and a positive attitude
• Meticulous with details, good communication and interpersonal skills
• Able to maintain confidentiality and sensitivity in the management of work

Working Hours / Location

• Tuas
• 4 days work, 2 days off (rotating basis)
• 10am to 10pm / 10pm to 10am (2hrs break)

We regret to inform, only shortlisted candidates shall be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

Salt is looking to hire an Operations Support Specialist for a Social media client for 10 months & renewable contract role. If you are passionate about gaming industry or someone with strong operational skills in a dynamic tight deadlines environment, then this role would be an ideal fit.

Job Scope:

• Utilize various internal tools to help onboard creators and troubleshooting on an ongoing basis.
• Process contract changes on a regular basis and where needed
• Work closely with Managers to drive operational improvements for the region and lead various other ad-hoc initiatives to support the business.
• Adapt quickly to product changes and limitations, new features, and communicate these strategically to stakeholders
• Work closely with stakeholders to understand their needs/challenges and develop business case to actionable items for process improvement and business strategy
• Work cross-functionally with a variety of teams to advocate for partner needs
• Advocate for creators and the gaming community through different issues and new features
• Help to build gaming community in various countries through community management and efficient communications.

Qualification:

• 2+ years of experience in business operations
• Advanced skill in MS Excel and PowerPoint.
• Exceptional communication and presentation skills, and the ability to clarify and summarize complex issues
• Ability to work effectively and cross-functionally with all levels of management, both internally and externally
• Self-starter, agile, intellectually curious and creative individual comfortable operating in a fast-paced, ever-changing environment
• Strong operational prowess with experience in community management and process improvement
• Have a good understanding of the gaming industry and passion and love for games
• Fluency in English required and Vietnamese, Tagalog, or Thai speakers are preferred due to the nature of the job.

If this role sounds like your ideal job move, please reach out to me, Jaya at [email protected] alternatively you may apply via the system!

Regret only shortlisted candidates will be notified.

CEI No: R1659595 / EA No: 07C3147

Overview

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our goal.

In FY24 we established the Sales Enablement & Operations (SE&O) Asia regional function with the objective of engineering scale and consistency across Sales Operations, Sales Enablement, Go-To-Market and to-customer Marketing.

The SE&O Asia team plays an essential role translating Microsoft’s commercial strategy, executing a regional plan and driving operational excellence through the prism of enabling consistency, agility, and accountability in Asia. We do this by enabling cross-functional insight and execution excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale.

Do you have passionate Business Applications product knowledge with strong capabilities to deliver programs to accelerate customer and partners sales and platform adoption?

Are you passionate about Small & Medium (SMC) Businesses in Asia? Are you an experienced individual contributor in Sales Enablement or GTM Manager? Do Are you able to translate cloud services strategy and objectives into clear, discrete, and executable plans for your market? Can you collaborate to build an integrated business plan for sales, marketing, partners, and customer engineering disciplines? Do you love to work across multiple stakeholders to ensure that we orchestrate to deliver the best customer and partner experience possible? Are you excited about landing these plans to realize revenue, growth, share and strategic market outcomes? If this kind of role excites you, read on!

Responsibilities

Key Outcomes

Go-to-Market (GTM) Strategy, Planning, and Delivery

• Drives regional rigor for the responsible Business Applications Cloud Solution Area (CSA) in definition and orchestration of the SMC strategic go-to-market plans inclusive of marketing, field, consulting, customer success, and partner functions that support the One Microsoft approach to overall business strategy and execution.
  
• Influences and impacts SMC Sales Enablement strategy at the regional level.
  
  
• Enables collaboration across relevant partners and stakeholders across the region and leverages expertise in cross-product/aggregate business metrics to drive insights and impact go-to-market strategy and delivery.
  
• Aligns and monitors cross-solution investment impact and growth opportunities across regional partner ecosystem.
  
• Builds and lands short- and long-term growth plans. In partnership with regional GTM & SMC Leadershiop.
• Facilitates and drives engagement across a complex stakeholder map to drive the product marketing growth strategy and drives impact through correction of error initiatives as required.
  
• Advises and enables functional teams in understanding and executing market strategy and customer segmentation strategy plans.
• Unblocks engineering and product roadmap challenges and leverages regular connections with regional and WW teams to drive new growth opportunities in Asian markets.
• Partners with the regional CMO to identify localisation opportunities and scale through digital marketing for fast growth opportiunties, supports marketing as required for in-country flagship events.
• Demonstrates extensive product awareness and can act as the evangelist for Sales Enablement and external events as required for the SMC customers and partners.

Business Management

• Develops and executes business strategy and tracks the efficacy of plans across the business to drive sustainable growth within and beyond the boundaries of the fiscal year.
• Accepts accountability for revenue, scorecard metrics, and key performance indicators (KPIs) for the business.
• Identifies strategic priorities and drives alignment across the business to enable the team/stakeholders to deliver against priorities.
• Partners with relevant senior leadership team(s) to ensure alignment with Regional goals and drive business priorities (either end to end or within the context of a business).
• Actively leads and engages with all stakeholders across the Region for OneMicrosoft orchestration.
• Participates in the rhythm of the business cadence and metrics to gather feedback and enable field performance.
• Participates in connections with MCAPS Core (e.g., Microsoft Customer & Partner Solutions) to execute strategic planning.
• Acts as a representative from the field for the responsible CSA, sharing insights back to the business on execution, performance, and trends within the Region, and anticipates changing priorities. Consolidates insights to succinctly summarize the business for senior leadership.
• Utilizes insights on key aspects of the business and rigor of execution to drive business performance in the field, and contributes to the development of programs and tools to drive sales and marketing performance within or across areas/subsidiaries.
• Drives results and impact without significant support.

Sales Enablement

• Ensures CSA Leads and field communities have the leadership and enablement needed to run the business locally.
• Activates Solution Plays through MCEM and accelerates stage progression through targeted programs and investments.
• Serves as an orchestrator between the corporate and the Region, and ensures field and corporate leadership are aligned on business results and actions to take
• Equip channels and SMC sellers with the knowledge and resources to sell.
• Strategically activates the partner ecosystem in partnership with GPS GTM (Global Partner Solutions) to enable and drive results.
• Identifies failure points and orchestrates resources to mitigate.

Qualifications

Required/Minimum Qualifications :

• 8+ years marketing strategy, business planning, sales enablement, business development, technical pre-sales, or related work experience.

Additional or Preferred Qualifications:

• 8+ years experience managing and expanding a product/solution portfolio and driving demand generation and pipeline acceleration within a complex (e.g., multinational or matrixed) organization.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Career Advisor who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Junior/ Entry (No experience required - Training Provided)

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

• Stable Basic Salary + Uncapped, Attractive Sales Incentives

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements

• Coordinate interviews between candidates and clients

• Develop connections and new business and relationship management sources with existing accounts

• Engage in networking and building relationships with business partners and jobseekers

• Ensure that the company's objectives and sales targets are met

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

• Take charge of the Accounts Receivable procedure, dealing with outstanding accounts.
• Manage employee claims and manage the cash book.
• Oversee ISO management and handle internal and external audit concerns.

Requirements:

• Diploma and above.
• At least 2 years of experience in using SAP system.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Career Advisor who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Junior/ Entry (No experience required - Training Provided)

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

• Stable Basic Salary + Uncapped, Attractive Sales Incentives

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements

• Coordinate interviews between candidates and clients

• Develop connections and new business and relationship management sources with existing accounts

• Engage in networking and building relationships with business partners and jobseekers

• Ensure that the company's objectives and sales targets are met

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

The HR Operations Executive will play a crucial role in managing and executing various HR administrative tasks and processes. This includes handling employee records, maintaining HR databases, coordinating employee onboarding and offboarding, managing attendance and leave management, and assisting in HR projects. The ideal candidate should have excellent organizational skills, strong attention to detail, and the ability to handle confidential information with utmost integrity.

Duration: 1 year

Location: Walkable distance from Dhoby Ghaut/ Bencoolen MRT

Working hour: Monday to Friday, 9am to 6pm

Salary up to $4,000

Responsibilities:

• Handle and process employee onboarding, offboarding, and transfers, ensuring accurate documentation and compliance with HR policies and procedures.
• Maintain employee records, including personal information, employment contracts, and HR-related documentation in a secure and organized manner.
• Prepare and distribute HR-related letters, documents, and reports, such as offer letters, employment contracts, probation letters, and employee certificates.
• Oversee the HR information system (HRIS), ensuring accurate and up-to-date employee data, and generating reports as required.
• Collaborate with the HR team to analyze HR processes and identify areas for improvement, streamlining workflows and enhancing efficiency.
• Assist in the implementation and maintenance of HR policies, procedures, and guidelines to ensure compliance with relevant labor laws and regulations.
• Serve as a point of contact for employee inquiries regarding HR policies, procedures, and benefits, providing timely and accurate information and guidance.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Assist in managing employee welfare programs, ensuring employee well-being and satisfaction.
• Participates in various internal initiatives related to process.
• Collect and analyze HR data and generate reports on HR metrics, such as employee turnover, headcount, and training effectiveness, to support data-driven decision-making.
• Prepare HR reports for management and HR department, highlighting key insights and trends.

Requirements:

• Diploma or degree holder with at least 3 years of professional experience in HRSSC or HR Operations
• Strong knowledge of HR processes, policies, and regulations.
• Proficiency in HRIS and MS Office Suite (Excel, Word, PowerPoint).
• Excellent organizational and time management skills, with the ability to multitask and prioritize tasks effectively.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively as part of a team.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1766716 (Ng Yi Ling)

Location: Bras Basah (walkable distance from Dhoby Ghaut/ Bencoolen MRT)

Work hours: Monday to Friday, 9am to 6pm

Responsibilities:

Process support:

• Read, understand and analyze HR process as per the business rules as a subject matter expert.
• Execute the process accurately and timely as a hands on processor.
• Master the given process and help the team members to overcome process related queries
• Escalate issues and seek advice when faced with complex issues/problems.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Train the team members on process updates.
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
• Participates in various internal initiatives related to Process.
• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Team support:

• Plan proper allocation of work.
• Support Team lead / Manager with Daily stats / reporting and MOS.
• Enrich team members with a clear sense of direction and understanding of each others' responsibilities.
• To be available on the floor through the day to resolve process related issues.
• Participate in Team building activities.
• Create effective QC and Audit mechanism within process to ensure delivery on SLA’s.

Requirements:

• Diploma/Degree holder
• At least 3 years of professional experience in HRSSC or HR Operations
• Mandarin speaking to liaise with Chinese counterparts

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

About the role

We are seeking an Senior/ Executive, Claims who will assist in inpatient case assignments to enable prompt issuance of approval or decline of Letter of Guarantee or Pre-authorization requests. The ideal candidate will have a mindset of continuous improvement and change and will demonstrate curiosity, collaboration and the ability to deal with ambiguity especially in a start-up environment.

This role reports directly to the Assistant Manager, Medical Case.

A summary of the key responsibilities are as follows:

• Prompt follow-up via call or email, of inpatient case assignments with Specialists, Clinics and Hospital groups for approval or decline Letter of Guarantee or pre-authorization requests.
• Prepare of Pre-Authorization cases documents for uploading into system.
• Assist in reissuance of pre-authorization certificate as needed.
• Maintain accurate case records and all related communication.
• Any other special projects and ad-hoc duties assigned when appropriate.

About you

• Fresh Diploma or Degree graduates from the field of Biosciences, Nursing or Statistics are welcomed to apply.
• Experience in Healthcare/Insurance/Third-Party Administrators industries will be advantageous.
• Ability to communicate clearly in both writing and verbally.
• Ability to handle and mediate sensitive issues calmly, empathetically and professionally.
• Strong attention to detail and comfortable to work in a fast-paced environment.
• Proficient in Microsoft Office applications.
• A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zones and take on new challenges.
• Comfortable with ambiguity and flexible to learn new things - we’re not done growing, and heading into uncharted territories is part of the fun!

About Doctor Anywhere

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.

DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organisations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future!

Responsibilities

• Liaison and coordination with external parties (Fund Administrator, lawyers, investors, etc) as necessary

• Provide management, administrative, operational and secretarial support.

• Processing and payment of invoices, travel & expenses claims

• Implement and maintain corporate policies

• Book flights and hotels arrangements

• Book conference calls, meeting rooms

• Support of customer hosting events

• Other back-end office support as necessary

Requirements:

• Open to learn and listen to challenge in Venture Capital focused in blockchain.

• Bachelor’s degree required (Business Administration, Accounting or Finance preferred)

• Having 4 to 10 years of working experience in business administration (accounting or finance), working experience in Venture Capital or Private Equity firms or Hedge funds investing in Private equity, or any investment related companies, banks or financial institutions would be an advantage.

• Knowledge in Fund administration/operations will be an advantage.

• Team worker with Outstanding communication and organizational skills.

• Highly organized with the ability to prioritize

• Strong positive attitude.

• Fluent in English (Native)

Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Our Operations groups are core to the success of the Markets business and have significant impact across the lifecycle of a trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group, dedicated to overseeing the Organizational service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with Citi.

Our Business Intelligence and Process Re-engineering group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi’s innovation labs to drive optimization, and overall play a pivotal role in enabling us to transform to achieve our target operating model.

Our Technology partners develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning.

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm, and our reputation.

We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry.

Job Purpose:

This is an Operations Manager role responsible for the end to end processing of Derivatives transactions and Margining. This is a great opportunity to join a high performing, high profile and energized team providing daily operational support to our Global Business and Clients.

• Reporting into Singapore Markets Operations Leadership Team, the primary responsibility of this role will be:
  • Execute Derivatives trade confirmation and settlement in timely and accurate manner
  • Generate Margin call to clients and post collateral as per agreement
  • Formulate procedures, techniques and contribute to the development of new techniques that increase team productivity, ensuring entire team meets or exceeds performance goals
  • Escalate control gaps and issues to leadership and implement procedures and solutions to mitigate risk
  • Proactive engagement with Singapore country and Global Commodities stakeholders (Business, Technology, Finance/PCG, Legal etc.) in order to support the business and clients
  • Work closely with the Risk & Control team in adhering to an effective control framework that fully meets Audit, Compliance and Regulatory requirements
  • Involvement in developing standardized and sustainable operational workflow and service standards for new product or product variations launches by Global/APAC Commodities business. ie. NPAC process.
  • Ensuring robust infrastructure and tools (Dashboards, MIS, Alerts etc.) are in place to effectively manage risk
  • Complete Static data set-up to facilitate trade booking in a timely and accurate manner.
  • Perform reconciliation and investigate cash breaks in coordination with the Control team.

Risk Management:

• Overseeing and executing critical core operations activities to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
• Facilitating risk close out for market transactions, as an invested Operations partner and advisor for the Organisation.
• Daily Collaboration across Global Clients, Trading, and Operations teams to provide solutions and identify/resolve root cause.
• Acting as key point of contact for the team across internal and external stakeholders
• Identifying trends, synergies and weaknesses across products and regions
• Recommending control enhancements as needed

People & Inclusion Agenda:

• Promoting a culture of continuous improvement and cultivating a robust service and control environment
• Championing diversity and inclusion to create a working environment which allows our People to thrive and excel

Organisational Transformation:

• Providing input to simplify, improve and measure processes by delivering enhancements to the control environment, and the customer journey with input to design techniques and digital automation
• Providing valuable input into strategic platform re-engineering initiatives, reducing manual touch points and aligning tech delivery vs. business goals and wallet share optimization
• Providing input into initiatives to continuously improve straight through processing (STP) rates, including the use of robotics, workflow and other innovative re-engineering techniques.

Qualifications and Skills:

• University degree or equivalent experience
• 5-7+ years of relevant experience in Tier 1 global financial institutions
• Ability to work under pressure and manage to deadlines in a fast-paced environment.
• Strong interpersonal skills and ability to interface with senior management
• Strong risk management and control mindset
• Excellent Project Management/UAT skills
• Self-reliant, excellent problem solver and results oriented
• Demonstrated experience leading people and developing effective and diverse teams.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Roles & Responsibilities

• Provide Strong Leadership
• Preferrance with cooking experiance for 4-5 years & Kitchen Operations.
• Ensuring consistently high standard of hygiene and cleanliness and food safety
• Managing the floor operation on day to day business
• Ensure smooth service flow by taking food and beverage order from guest, repeat customer order with minimum eyes contact, execute orders via Point of Sales system (POS)
• Manage all outlet stocks
• Assist on month end stock take.
• Respond to guest feedback and request professionally and efficiently during the absence of higher management team.
• Can Work in Kitchen (Hot Environment)
• Must be able to work on weekends and public holidays

Requirements:

• Candidate must possess Diploma or Degree in relevant field
• Candidate with Hygiene audit cert or basic food hygiene cert is preferred
• Must have at least 3 years of relevant cooking experience, preferably in catering or school setting
• Possess a class 3 driving license
• Excellent communication and interpersonal skills
• Able to work well independently as well as within a team
• Candidate may also be considered for Manager role

QUALIFICATIONS

• Candidate must possess Diploma or Degree in relevant field

Operations Performance Analyst, pandamart (Singapore)

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

This role should be filled by a highly driven, passionate and knowledgeable Operations Performance Analyst. Reporting to the Head of Operations and based in Singapore, this is a really exciting and challenging role!

Responsibilities:

• Identify and solve problems by analysing and deriving insights from large and complex sets of data
• Conduct test and experiments to validate hypotheses and to measure effectiveness of proposed improvements
• Build reports and dashboards to track performance KPIs, improve warehouse performance and compliance, while taking customer experience to the next level
• Work with both internal and external partners to optimize overall operation through process development
• Responsible for the analysis of business problems to identify the root causes and recommend corrective actions
• Conduct root-cause analysis to spot existing problems in our warehouse operations and present it in a visual way
• Identify the most impactful ways to use data and analytics to drive insights, make decision making and improve our warehouse performance
• Responsible for providing optimal business solutions to achieve operational and financial goals
• Ensuring all stakeholders within the team and business have access to relevant reporting in clear dashboards using a variety of tools
• Presenting analytical findings to senior stakeholders
• Be the point of contact between operations and BI to organise and streamline requests
• Applying your expertise to design and implement new metrics across the business
• Perform deep-dive analysis on our picker performance to solve critical business problems and improve our processes

Requirements:

• Bachelor’s Degree in Science/Technology/Engineering/Mathematics or any other relevant field of studies
• Minimum 1-3 years of working experience in operations, logistics or related industry
• Experience in data mining/analysis/reporting and enjoys working with large and complex sets of data
• Proactive and could lead projects independently
• Willing to question the status quo when needed
• Structured and target-oriented when working on projects and analysis
• Team player and could fit into the company culture
• Possess a strong problem-solving skills
• Experienced with Microsoft Excel and SQL
• Knowledge of Google data studio, Google Colab and Tableau is a plus
• Applicants with minimal work experience but outstanding academic or co-curricular record are welcome to apply'

What we offer:

• A dynamic and challenging working environment with a steep learning curve
• Responsibility from day one in the leading food delivery company in the world
• The opportunity to be part of a happy, high functioning and smart team
• Periodic fun, engaging company events & team activities
• A company committed to developing you personally and professionally.
• A vibrant and international team with diverse backgrounds from all over the world
• A culture that empowers you to take full ownership of your work and career

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Please apply directly via the link here: https://grnh.se/351e3f6d1us

Bruc Bond is a global financial services firm and brand operating from Asia-Pacific, Europe, UK and North America. Our mission is to simplify corporate banking. We connect entity clients to a diverse network of partner banks and financial institutions, and manage their relationship seamlessly for the long term.

We facilitate the opening of bank accounts and enable their ongoing management, via an extensive network of partner banks, a top-class open banking platform, and the highest quality of customer service.

We are looking for ambitious, business-minded, finance oriented and enterprising Client Operations Executive/Specialist to join an international team of experts in banking, compliance, and corporate account management to help support our growing operations.

Job description and responsibilities:

· Lead, own client onboarding process from gathering & record-keeping of documents to system on-boarding to commence services

· Develop, improve, execute on client transaction processing in compliance with procedures

· Execute necessary compliance screening checks per procedures and escalate to Compliance leader as required for approval

· Maintain, monitor running client management profile listing to manage on-going relationships

· Prepare, review and ensure claims on partners for revenues due on a timely manner

· Timely payments as per compensation agreement with prospecting re-sellers

· Set, lead reviews for on-boarding progress to plan and Ongoing reporting to management using existing procedures

· Daily communication with clients through various channels

· Lead, execute Clients’ periodic relationship reviews to procedures, delivering a well-tracked on-boarding and maintenance process through coordination across stake-holders

· Maintenance of client communications records and reporting to managerial stakeholders

· Extensive collaboration with internal stakeholders across several departments (Business Development, external Re-Sellers, operations, legal, finance, etc.)

· Ensuring excellent customer experience to fulfill our mission of “Private Banking experience to Corporate Clients”

· Contribute to enhancements / process improvements for improving effectiveness

Requirements for performing the role effectively:

· Good English proficiency (written and verbal)

· Excellent and organizational communication skills

· Ability to work independently maximizing learning from colleagues

· High level of accuracy and attention to detail

· Strong client relationship management skills

· Proficiency in MS Office and other editing tools with ease of adaptation to other emerging digital technologies

· 1-3 years of experience with a regulated financial institution; prior client-facing role an advantage

· Originality and entrepreneurial thinking - proactive in suggesting solutions to challenges.

The Role offers:

· Opportunity for professional and personal development

· Opportunity to work in globally diverse work environment and markets

· Location: Singapore

· Position type: Full-time

· Local and international trips may be required

Job Purpose:

Deliver superior client experience through understanding, anticipating and executing with accuracy client's transactions and providing excellent administrative and organizational support to Client Advisors. Assist Client Advisor in managing client relationships, providing sound financial planning advises, and ensuring excellent day-to-day responsibilities align with Lighthouse Canton (LC)’s Vision andMission.

Individual Contributor or People Manager

Individual Contributor.

Duties & Responsibilities:

• Assist and support Client Advisor in delivering exceptional wealth management services and experiences.
• Work with Client Advisor and Investment Portfolio Management team in providing customized and comprehensive financial planning advises and portfolios for UHNW clients.
• Develop and manage existing UHNW client relationships, including ongoing regular client contact and communications.
• Assist in retaining and building UHNW client relationships, as well as actively participate in the development of new business and networking opportunities.
• Collaborate with other departments to provide a seamless client resolution experience.
• Ensure that the firm’s values, reputation and standing are always well protected when representing the firm in external forums.
• Ensure that all activities are undertaken within the regulatory framework. Further, ensure that the company's policies and procedures are adhered to when performing their tasks.
• Coordinate with business partners, understand the integration of their services to Lighthouse Canton overall practices.

Qualifications:

• Minimum of a bachelor’s degree from an accredited college or university.
• 2-3 years experiences in private banking industry preferred.

Domain Skills:

• Strong understanding of financial services industry and financial consulting responsibilities.
• Demonstrate strong interest in financial, global and capital markets.
• Experience in understanding the financial needs of UHNW clients.

Soft Skills:

• Demonstrate a commitment to extraordinary client service through professional excellence, the highest ethical standards, and effective use of available resources.
• Excellent interpersonal skills and ability to build and foster a strong network of relationships with strong adaptability to a dynamic environment.
• Creative approach to problem solving and able to develop innovative solutions for clients.
• Highly motivated and determined to work in a fast-pace, fast-growing and entrepreneurial company with a positive as well as a client first attitude.
• Ability to work independently and as part of a team and handle multiple responsibilities competently, with a high degree of accuracy in a high-pressure environment.
• Detail oriented, commitment to excellence and a high level of integrity.
• Possess active listening and critical thinking skills.
• Excellent administrative and marketing skills.
• Strong coordination skills.

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Career Advisor who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Junior/ Entry (No experience required - Training Provided)

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

• Stable Basic Salary + Uncapped, Attractive Sales Incentives

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements

• Coordinate interviews between candidates and clients

• Develop connections and new business and relationship management sources with existing accounts

• Engage in networking and building relationships with business partners and jobseekers

• Ensure that the company's objectives and sales targets are met

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

Role Overview:

The Business Operations Partner supports the Executive Leadership Team (ELT) to define and drive special projects and strategic initiatives on their behalf, providing operational and strategic support, and liaising with internal leadership in order to maximise impact and efficiency.

Key Responsibilities:

Strategic Support

• Assist the ELT in developing, communicating, executing and sustaining corporate strategic initiatives. Conduct research and analysis to support decision making processes.

Executive Liaison and Coordination

• Act as a key point of contact between the ELT and internal/external stakeholders.
• Facilitate effective communication and coordination among executive team members.
• Coordinate and manage complex calendars for executives, scheduling meetings, appointments, and travel arrangements.

Project Management

• Assist in coordination of special projects, ensuring they align with the company’s strategic goals.
• Track project milestones and deliverables.

Decision Making Support

• Provide analysis and insight to the ELT on key business issues.
• Assist in decision-making processes by gathering relevant data and perspectives.

Meeting Preparation and Follow Up

• Prepare briefing materials, agendas, and presentations for executive meetings.
• Follow up on action items and ensure timely execution of decisions.

Communication

• Craft clear and concise communications on behalf of the ELT.
• Coordinate internal and external communications to ensure a consistent message.

Team Leadership

• Lead and develop a high performing team, fostering a collaborative and results oriented culture.

Requirements:

• Extensive project management experience with a track record of successful completion
• Ability to multi-task and prioritise projects
• Bachelor's Degree or equivalent work experience
• Strong written and verbal communication skills
• Excellent interpersonal skills
• Proven experience in a similar role
• Minimally 7-9 years experience

Job Description

• Provide excellent customer service to handle general incoming billing and account inquiries, and resolve customer’s concern.
• Verify and process applications such as account opening, closing, and modification.
• Verify and process bills generated from system in an accurate and timely manner. Perform billing adjustment, mass charges/rebates when required.
• Handle payment collection tasks and ensure smooth file transfers for payment interfaces.
• Send reminder letters for overdue payments, follow up on arrears, and raise appropriate actions to ensure timely resolution.
• Coordinate closely with client and third-party vendors to ensure smooth communication, facilitating efficient billing operations.
• Assist in software related enquiries. You will work closely with the consultants and engineers to resolve escalated issues quickly and effectively.

Essential Skills and Experience

• At least 2 years of experience in day-to-day operational support in areas such as billing, accounting, customer service, or credit control.
• Experience in the electricity retail or utility industry would be an advantage.
• Minimum qualification of GCE ‘O’ level, Diploma, Degree or equivalent in the relevant field.
• Strong interpersonal skills with service oriented and empathetic mindset.
• Responsible with good time management and organisation skills to follow through customers’ issues.

We regret that only shortlisted candidates will be notified.

• Assess port agencies’ quotation from required port agents.
• Liaise with port agents and ship charterers on tanker movements.
• Coordinate pilot for Singapore inward, berthing, unberthing and outward passage.
• Monitor vessels’ status and movement on a daily basis.

Requirements:

• Diploma and above
• At least 2 years of operations/post fixtures experience with shipowners, charterers or shipbrokers.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Gordian Capital Pte Ltd (http://www.gordian-capital.com ), is a fast-growing, Singapore-based, fully licensed & regulated, asset management firm that advises and helps coordinate the establishment of fund structures and handles the management and operations of fully-regulated funds, investment vehicles & managed accounts across private equity, venture capital, private credit, real estate, infrastructure & hedge fund strategies. We currently manage in excess of USD$12.4 billion and have 63 full-time staff.

Responsibilities

The candidate, as part of the Fund Solutions team, will provide operational middle and back-office support including fund operations, deal support, compliance support, and business-related needs for all Private Markets. The candidate will have the opportunity to learn and be exposed to entire the operations and full fund cycle across Private Equity, Real Estate, Private Credit, Infrastructure, and Venture Capital strategies. The candidate will report directly to the Head of Operations – Private Markets.

Requirements

· Relevant academic/professional background: accounting, finance, statistics, and or business

· Strong analytical and problem-solving skills.

· Ability to multi-task and work under pressure.

· Detail-oriented, organized, meticulous, and numbers savvy.

· Strong work ethic and professionalism.

· MS Office skills (especially Excel).

· Knowledge in VBA (preferred).

· Self-starter / Self-learner.

· A supportive team player.

· Willing to work rotating shifts which may include some public holidays with time off in lieu.

Job scope

· Involvement with fund launches and project management of each fund.

· Perform day to day operational duties for each fund.

· Interact with a wide range of external service providers including but not limited to Fund Administrators, Auditor, Tax and Legal counsel, Valuation Agents as well as internal teams (namely portfolio management and compliance colleagues).

· Review the NAV packs and assist with the Audit exercise.

· Perform KYC compliance & AML checks.

· Ad-hoc duties including gathering information/processing data for statutory and regulatory surveys and reports and partaking in other projects/initiatives

Reporting to the Deputy Director, Operations, RHS Office, the successful candidate will lead the community care team operations in assigned area to improve health and anchor care in the community.

Job Responsibilities:

1) Lead community care team operations in an assigned area to support the residents in leading a healthy lifestyle including the following community operations:

• Transition care programme
• Community Health Posts
• Health screening operations

2) Support in operations planning in assigned area:

• Ops data analysis and monitor workload
• Manpower planning and management
• Collaborate and engage community partners to coordinate community operations
• Monitor the performance of ops KPIs
• Achieve synergies and optimise use of resources

3) Support in improving community operations to enhance care and residents experience:

• Pilot new programmes and processes
• Evaluate the use of technology to ease workflow improvement
• Evaluate success of pilot programs for future action

4) Lead community care operations team in assigned area:

• Ensure department is appropriately resourced to carry out its mission - people, funding, skill & technology
• Develop team members to enhance their skills & harness their potential
• Integrate team with the other RHSO departments & divisions

Job Requirements:

• Bachelor Degree with health related discipline, with at least 8 years of healthcare and operations related experience
• At least 3-5 years of supervisory/leadership experience
• Strategic thinking
• Communication skill
• Change management
• Project management
• Analytical skill
• Resilience

• Salary: $3,000 - $3,300
• Working Location: Ngee Ann City Tower, Orchard
• Working Hour: Monday - Friday (9am - 6pm)

Responsibilities:

• Liaise closely with both our Customers and Suppliers regarding enquiries and offers.
• Preparation and execution of Sales & Purchase Contracts.
• Preparation of Letters of Credits for issuance (both import and export L/Cs).
• Experience in preparation, issuance and negotiation of Letter of Credits.
• Preparation of Import and Export Shipping Documentation for Bank L/C negotiation.

Requirements:

• Diploma/Degree in Logistics or equivalent.
• Experience in preparing Bank Letter of Credit negotiation and Shipping documents.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

We are seeking dynamic professionals to join us as Market Advisor for the Middle East and Africa region. The position offered will commensurate with your experience.

Your mandate is to partner Singapore companies on their internationalisation journey, by helping them take the first step overseas, advising on the latest developments and sectoral opportunities in the overseas markets, facilitating their businesses to enlarge their global footprint, and providing assistance in strengthening their foothold in foreign markets.

Together with a team led by the Director, you will design and execute activities and events for companies to learn about trade and investment opportunities, land with in-market partners, and localise for long-term sustainability and success. You will be given a portfolio of geographic markets to oversee. Additionally, you will be expected to undertake secretariat duties and participate in organization-wide and/or department projects.

Job Responsibilities:

1) Support SBF Global AEMEA to organise and deliver events for excellent customer experience. This includes but not limited to:

• Facilitating discussions with internal departments to understand requirements and details of SBF Global events, providing professional input as appropriate
• Planning and organising SBF Global events with attention to resource, financial and time constraints and interfacing in line with budgetary controls
• Ensuring that events are conducted with the standards befitting the SBF Global brand
• Collate, compile and report data relating to event participation for reporting and analysis
• Engagement of external vendors and procurement of minimum 3 quotes to obtain best pricing comparison for SBF’s hiring of external services.
• Manage relations with external vendors to ensure timely delivery of the serviceInitiate and conduct research on markets, and identify key findings that have implications for companies, industries, or the Singapore business community in general. Research may include secondary (e.g. desktop reviews) or primary (e.g. in-market studies) research methods
  Operationalize activities aimed at building awareness of portfolio markets, and/or motivating action by member companies; activities include, but are not limited to: Symposiums, Business Forums, Roundtables, Seminars/Webinars, Workshops, and outgoing Business Missions
  Contact potential Singapore companies to speak on their international growth plans and assist in making appropriate introductions to potential overseas counterparts and facilitating their discussions
  Identify and cultivate relationships with local and overseas market entry partners to build SBF’s eco-system to strengthen our capabilities and knowledge in the overseas markets and access to local network
  Provide market advisory, B2B matching and following up on leads to achieve optimal outcome of closure of Project facilitations
  Curate and plan activities to drive up market awareness and sectoral opportunities for Singapore companies in the overseas markets

2) Provide operation and logistics support to SBF Global events to ensure that the event is run smoothly which will include the following responsibilities but not limited to:

• Booking and setting up of event venue
• Procurement of vendors and logistics items
• Managing vendors to ensure timely delivery of products and services
• Handle event enquiries
• Ushering guests
• Manage registration (virtual or physical)
• Supporting webinar operation
• Perform proper financial and non-financial documentation
• Assist with claim processing
• Perform SBF billing for activities and follow up with companies for timely payment
• Collation of companies’ information, participant forms, visas, flight tickets, and working with external vendors for mission brochure printing and art layout
• Uploading of AEMEA activities into the Electronic Direct Mailing (EDM) via the SBF IMIS system to be circulated to SBF membership
• Assist in email blasting for marketing of events

3) Secretatiat. This includes but not limited to:

• Write country briefs and talking points for internal stakeholders
• Hosting of political office holders and attending events
• Maintain and build positive relationships with key stakeholders; and provide administrative support where required. Identified stakeholders include, but are not limited to: Business Councils, Business Groups, Trade Associations and Chambers in Singapore/overseas and SBF members

Job Requirements:

• Preferably with at least 3 - 5 years of in market relevant experience
• Strong verbal and written communication skills in English
• Applicable 3rd language is an advantage
• Excellent time management and communication skills
• Ability to manage multiple projects independently
• Self-motivated, independent and a good team player
• MS Office proficiency and experience with project management applications is a plus

Gordian Capital Pte Ltd (http://www.gordian-capital.com ), is a fast-growing, Singapore-based, fully licensed & regulated, asset management firm that advises and helps coordinate the establishment of fund structures and handles the management and operations of fully-regulated funds, investment vehicles & managed accounts across private equity, venture capital, private credit, real estate, infrastructure & hedge fund strategies. We currently manage in excess of USD$12.4 billion and have 63 full-time staff.

Responsibilities

The candidate, as part of the Fund Solutions team, will provide operational middle and back-office support including fund operations, deal support, compliance support, and business-related needs for all Private Market. The candidate will have the opportunity to learn and be exposed to entire the operations and full fund cycle across Private Equity, Real Estate, Private Credit, Infrastructure, and Venture Capital strategies. The candidate will report directly to the Head of Operations – Private Markets.

Requirements

· 1-3 years relevant experience in asset management firm

· Relevant academic/professional background: accounting, finance, statistics, and or business

· Strong analytical and problem-solving skills.

· Ability to multi-task and work under pressure.

· Detail-oriented, organized, meticulous, and numbers savvy.

· Strong work ethic and professionalism.

· MS Office skills (especially Excel).

· Knowledge in VBA (preferred).

· Self-starter / Self-learner.

· A supportive team player.

· Willing to work rotating shifts which may include some public holidays with time off in lieu.

Job scope

· Involvement with fund launches and project management of each fund.

· Perform day to day operational duties for each fund.

· Interact with a wide range of external service providers including but not limited to Fund Administrators, Auditor, Tax and Legal counsel, Valuation Agents as well as internal teams (namely portfolio management and compliance colleagues).

· Review the NAV packs and assist with the Audit exercise.

· Perform KYC compliance & AML checks.

· Ad-hoc duties including gathering information/processing data for statutory and regulatory surveys and reports and partaking in other projects/initiatives

Salary Ranges: S$3,500 to S$3,700

Work Location: 4 mins walk from Springleaf MRT

Work Week: 5 days

Working Hours: 9 am to 6 pm

"We are representing our client, who has a noble vision of restoring and empowering women in need by helping them rediscover the true value of womanhood so they can start a new and lead a fulfilling life. The Operations Manager plays a crucial role in providing comprehensive care management, guidance, and supervision to the residents while ensuring the smooth and efficient functioning of the operations."

Areas of responsibilities:

A. Residential Care, Operations & Programme management

1. Oversee daily operations of the centre, including monitoring and managing staff schedules to ensure adequate coverage and compliance with operational requirements.
2. Ensure high-quality and smooth operations by reviewing internal policies and procedures, leading changes for improvements, and evaluating the effectiveness of the changes made.
3. Lead and supervise the Residential Care Assistants in-home care management.
4. Oversee the program implementation, including liaising with external partners for collaboration opportunities and working closely with the staff team on program planning.
5. Review program relevance as and when necessary.

B. Case Management

1. Serve as liaison with other agencies, support programs, family members, professionals, and significant others as needed.
2. Conduct intake assessment of referrals.
3. Handle case assignments & review case progress through all program phases for day or residential stay-in clients.
4. Facilitate the implementation of the individual care plan, assess and address motivational and psychosocial issues, and set goals as part of the care plan, not limiting itself to conducting mid-term reviews.
5. Identify and develop additional resources where necessary that could best serve the needs of the residents.

C. Other duties as assigned.

Job Requirements:

1. Diploma in Social Work or any related discipline.
2. Experience working in a residential home setting is advantageous.
3. At least three (3) years of relevant social work experience in case management and operations with young clients ages 18 – 25.
4. Passion for working with youth, young adults, and families from vulnerable backgrounds.
5. Excellent interpersonal and communication skills, both written and verbal.
6. Ability to work independently and as part of a team.
7. Adaptability to change. Be prepared to adapt quickly and evolve to better understand clients' needs and meet new trends.