Housed in COMO Orchard on Bideford Road, COMO Metropolitan Singapore marks many firsts. The hotel is part of an integrated and immersive experience spread over 19 floors, bringing the best of COMO Group’s hospitality, fashion, wellness and cuisine in one prime destination. Savour outstanding international dining concepts, enjoy access to curated collections from multi-label Club 21, and discover wellness from within at the new COMO Shambhala urban flagship.
Job Summary
The Event Operations Manager is responsible for overseeing event activities especially in Food and Beverage; delivers excellent product and service quality levels while maximizing profits; forecasting and budgeting; and selecting, training, and developing employees.
Tasks/Responsibilities:
· Maximise revenue and profit for the hotel at every opportunity, using creative selling and service/product enhancement techniques whenever appropriate for all groups or guest in-house.
· To perform rooms and events sales duties in supporting the responsibilities of the Assistant Operations Manager by implementing the strategies and action plans to achieve the set goals.
· Oversee the entire Food and Beverage Operations, ensuring all food and beverage concepts according to COMO standards and guests preferences;
· Be the leader who understand and deliver luxury, personalisation, recognition and lifestyle and memorable experiences.
· Be innovative; constantly challenging self and the team to lift the bar in service delivery.
· Be the business leader for the events, actively working with Director of Sales and marketing to drive Sales, Marketing, Pricing and service delivery.
· Have the foresight to anticipate future business trends, challenges and competitive pressures and to be in a position to counter such threats
· Responsible for operating day to day whilst working on a pre-agreed short and long-term business objectives of the property.
· Develop and implement standard operating procedures, steps of services and other policies and procedures for the event operations.
· Responsible for hiring, training, development and building bench strength to provide continuity in such high level service delivery.
· Ensure COMO corporate brand and standards are observed.
· Ensure compliance with health and safety regulations regarding food preparation and serving in all outlets.
· Maintain food and equipment inventories, keeping inventory records, submit purchase orders, and cost control responsibilities
· Maintain an attractive beverage program with an appropriate beverage cost in line with the budget
· Check VIP arrival rooms and make sure all requests are attended to.
· Ability to perform other tasks and/or projects as assigned by Management.
· Ensure full knowledge of all hotel systems in order to maintain full maximization of systems use.
Key Requirement
· Bachelor’s Degree from an accredited university in Business Administration or Hospitality Management
· Service oriented with professional presentations skills
· At least 3 years’ experience in a senior role in a hotel environment
· Proven leadership skills
· Possess high energy, entrepreneurial spirit,
· Great team player, strong communicator and proven leader with the ability to drive collaboration and teamwork.
· Proficient in Microsoft Office and Point of Sales System
· Possess excellent organizational, interpersonal and administrative skills
· Experience in implementing new Food and Beverage concept
· Possess entrepreneur skills and knowledge about the brand
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