Job description:

• Process and coordinate customer's orders
• Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner
• Handle local and export shipments for company
• Liase with overseas customers
• Ensure that customers adhere to strict guidelines set by NEA and SPF
• Ad-hoc duties assigned by supervisor

Requirements:

• Diploma in any discipline with 3 years of relevant experience
• Logistics knowledge and understanding import/export preferred
• Handling chemicals documentations and deliveries
• Able to work in a fast pace environment
• Proficient in SAP

Salary range: $3,000 - $4,000

Location: Gul Lane (Closest MRT: Gul Circle)

Working hours: normal office hours

Duration of contract: 1-year contract

How to apply:

Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to Ashley Soo Li Kim (EA Personnel Reg. No. R23113395, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) by clicking the “Apply Now” or email Ashley at [email protected]

Please indicate the below information in your resume:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

We regret only short-listed candidate will be notified. All applications will be treated with the strictest confidence.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process. Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Roles & Responsibilities

We are an established maid agency. We supply domestic helpers from Indonesia, Myanmar, India and Phillipines .

Seeking experience SALES Personnel to join our family orientated company. We believed in work life balance!

SALES PERSONNEL Responsibilities:

• Perform a variety of tasks to offer exceptional service to customers.
• Communicating with customers over the phone and emails.
• Able to communicate and coordinate well with peers.
• Able to work independently and with minimum supervision
• Handle Enquiries and Requests

Requirements:

Experience working in Maid agency

Basic PC knowledge in Microsoft Words & Excel.

Good communication skills with good customer service

Responsible and meticulous at work

Able to multi-task & meet datelines

Friendly and willing to learn attitude!

We offer attractive package for the right candidate!

Job Description :

• Process all incoming and outgoing calls accurately and courteously ;
• Records and controls accurately wake up calls;
• Liaise with callers in co-operation with concerned departments;
• Assists guests with international calls and directory queries;
• Attends to all guest queries and requests promptly, calls guests by name whenever possible;
• Handles guests needs or requests and reports complaints to the Manager on Duty ;
• Aware of local telephone listings and frequently dialed numbers ;
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, and other critical situations in the hotel;
• Assist with Reservation queries.

Requirements 

• Possess at least a GCE ‘N’ / ‘O’ Level or equivalent; 
• At least 1 year of experience in related field; 
• Excellent in communication and interpersonal skills;
• Proficient in Microsoft Office, Opera and/Opera Cloud;
• Able to work independently and as a team member; 
• Willing to take on a three (3) rotating shifts jobs in weekends and Public Holidays;
• Able to commence employment within short notice period. 

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

POSITION SUMMARY:

- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

- Ensure that all correspondence are replied within 24 hours.

- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.

- Explain guarantee, special rate, and cancellation policies to callers.

- Accommodate and document special requests.

- Answer questions about property facilities/services and room accommodations.

- Follow sales techniques to maximize revenue. Input and access data in reservation system.

- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

- Follow proper escalation procedures when addressing guest concerns.

Key Requirements

• At least 1 year experience in a similar role
• Fluent in English (Written and Spoken)
• Excellent telephone & email etiquette

Role:

• Develop a berthing plan prior to vessel arrival and disseminate orders to all relevant parties.
• Collaborate with the captain to resolve any issues that may arise during cargo loading or discharge at the port.
• Execute inward/outward procedures with relevant authorities for our ships in compliance with regulations.
• Available to work on weekends and public holidays if necessary, remotely or on board vessels only at anchorages or Jurong Port, with compensatory time off provided.

Requirements:

• Holds a degree in a related field such as Maritime, Shipping, Logistics, or Foreign Trade.
• Proficient communicator.
• Demonstrates a strong sense of responsibility.
• Possesses excellent communication skills and works well in a team.

Job Responsibilities:

• Develop an online-focused sales & marketing channel strategy, which includes driving new partners acquisition in-markets
• Grow and maintain existing hotel OTA accounts, set targets for sales, present new products to partners and enhance existing relationships
• Execute the sales & marketing plans via connectivity partners (channel managers and PMS) and platforms
• Work closely with partners on channel optimization and users experience through monitoring sales performance and customers’ feedback.
• Identify opportunities for campaigns, and distribution channels that will lead to an increase in sales
• Work cross functionally and ensure constant communications and calibration between internal business units to launch new initiatives / promotional campaigns.
• Perform online rate audits & resolve rate disparity disputes amongst partners

Job Requirements:

• General Degree or Diploma with strong commercial acumen
• At least 3 to 5 years of sales or marketing or commercial experience
• Strong knowledge of tourism and attractions industry in a similar role will be an advantage
• Prior experience of working with Online Travel Agents and/or ecommerce Marketplace will be an advantage
• IT savvy & digitally versatile, with a keen interest on the constantly evolving consumer buying behaviors.
• Open to frequent travel, about 4 times a year
• Possesses strong interpersonal and communication skills
• Highly numerate, adaptable, and goals-driven individual

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

POSITION SUMMARY:

- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

- Ensure that all correspondence are replied within 24 hours.

- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.

- Explain guarantee, special rate, and cancellation policies to callers.

- Accommodate and document special requests.

- Answer questions about property facilities/services and room accommodations.

- Follow sales techniques to maximize revenue. Input and access data in reservation system.

- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

- Follow proper escalation procedures when addressing guest concerns.

Key Requirements

• At least 1 year experience in a similar role
• Fluent in English (Written and Spoken)
• Excellent telephone & email etiquette

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Job Description :

• Familiar with hotel product knowledge and activities.
• Promote the Hotel’s products and services
• Maximize room sales and revenue for the hotel, prioritizing up-selling.
• Comply with set rooms supply and price control.
• Ensure that all reservation information in correspondences and reservations system is accurate
• Process amendments to reservations such as extensions, early departures, etc.
• Always maintain a sales attitude, not losing any sales opportunity in the hotel.
• Processing and follow-up of all FIT and Group reservations.
• Communicates and process No-Show/Cancellation charge or refund.
• Determine guests’ needs and provide recommendation accordingly
• Maintain and update guests’ information and sales data by reservation procedures.
• Maintain high level guest service standards.
• Keep close attention to team members’ requirements, including attention to every team member’s workload and duties, to fulfil operation needs.
• Maintain clean and tidy work areas at all times.
• Comply with all company policies relating to reservations.
• Performs all other duties as assigned.

Requirements:

· Singaporeans only

· At least 1 year experience in a similar capacity in the Hospitality industry

· Minimum GCE ‘O’ Level or equivalent.

· Knowledge in Opera PMS is preferred

· Good communication skills (written and oral)

· Proficient with Microsoft Office applications

· 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 31 March 2024.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

A career that makes a difference

Whether you are just beginning your career or an experienced professional looking for a change.

If you are looking for an entrepreneurial role with flexibility and unlimited income potential, join us to discover more about the career as a Financial Advisor.

Key responsibilities:

• Assess clients’ financial situation to develop strategies to help client meet their financial goals.
• Provide advice on insurance to help companies and individuals plan for their financial futures.
• Help clients with financial planning in areas such as retirement, education, and investments with our full product suite.
• Review and follow up with clients on a regular basis to assess how developments in their life might affect their financial plan.
• Preparing and interpreting financial document summaries, investment performance report and income projections for clients.
• Build and maintain effective relationships with existing clients.

Benefits & Rewards

Training and professional development

We’ll help you gain the certifications, soft skills, and knowledge you need to succeed while supporting your growth with structured courses and trainings. Our dedicated managers will constantly be there to guide you through your developmental journey.

Funding Programme

We provide a structured corporate financing scheme for the first 24 months of your career to fast-track your success.

Rewards

Work hard and play hard with us as we incentivize our top performers.

Flexible incentive structure

Enjoy unlimited potential income through our multi-layered incentive structure that includes commissions, quarterly performance-based incentives, annual bonuses, and great incentive trips.

Qualifications

To join us as a Financial Advisor, you should:

• Have obtained a local diploma or degree in any field
• Enjoy seeing tangible results of your hard work, and motivated by performance-based incentive structures
• Have good interpersonal skills and be passionate about helping customers achieve greater financial competency

We are actively hiring! Fresh graduates & mid career change welcome to apply.

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Multiple buses to town
• Havelock MRT Station (TE16) just outside our office

Description

• Manage all inbound and outbound calls in a timely and professional manner
• Attend alarm signals and fault call reported to achieve the Service Level Agreement (SLA)
• Handle customers’ complaints via phone or correspondence professionally
• Update and maintain a proper record on all customers
• Be involved actively in the customer retention program and strategy
• Work as a team and ensure that the call centre service level is met
• Resolve customer queries efficiently and escalate problems/issues promptly

Requirements

• Able to work on either schedule monthly rotating Morning 7am to 5pm and Afternoon shift work 1pm to 11pm, including weekends and Public Holidays
• Possess good communication, interpersonal skills and PC knowledge
• Able to speak Mandarin in order to assist in managing Mandarin speaking customers for mandarin alarm/fault request and support purposes
• Candidate with Call Centre experience will have added advantage
• Training will be provided

Please indicate in your profile your expected salary as you apply. Thank you.

Job Responsibilities:

- Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time

- Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters

- Assess and manage appeals, feedbacks and minor complaints from all channel of distribution

- Provide excellent customer service experience

- Manage ad-hoc assignments/tasks delegated by the Section Head, when required

- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks

- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company

- Highlights any potential concerns /risks and proactively shares best risk management practices

Job Requirements:

- Min. A Levels / Diploma / Degree

- Meticulous and accurate

- Proficient in customer servicing and possesses strong drive for service excellence

- High level of integrity, team player, take accountability of own work and good attitude

To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:

Expected Salary:
Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

Roles & Responsibilities

We are an established maid agency. We supply domestic helpers from Indonesia, Myanmar, India and Phillipines .

Seeking experience SALES Personnel to join our family orientated company. We believed in work life balance!

SALES PERSONNEL Responsibilities:

• Perform a variety of tasks to offer exceptional service to customers.
• Communicating with customers over the phone and emails.
• Able to communicate and coordinate well with peers.
• Able to work independently and with minimum supervision
• Handle Enquiries and Requests

Requirements:

Experience working in Maid agency

Basic PC knowledge in Microsoft Words & Excel.

Good communication skills with good customer service

Responsible and meticulous at work

Able to multi-task & meet datelines

Friendly and willing to learn attitude!

We offer attractive package for the right candidate!

Objective of role:

Reporting to CEO, Southeast Asia, Australia & Korea, the key responsibility for this role is to

define and implement brand marketing and communication strategy for the SEA & Australia

markets, working collaboratively with Headquarters and regional stakeholders.

You will build a global Valentino community, engaging and transmitting the Maison’s brand

DNA through clearly defined marcom actions in alignment with brand guidelines and close

collaboration with internal teams including retail, crm, merchandising, visual merchandising

and finance to define marketing priorities and to achieve business goals.

Key accountabilities:

• Ambitious and creative development and implementation of marketing and communication

strategies to elevate and strengthen brand awareness within the SEA & Australia regions

• Deliver strategic plans on calendar for PR, media, marketing and events to enhance the Maison

brand identity, amplify our position and alignment with the arts and culture community, and to

romance, engage and recruit new prospect audience to business

• Drive a digital-first marketing strategy and local 360 action plan to support all product categories

including ready-to-wear, leather goods and accessories, soft accessories and bijoux

• Develop and implement innovative brand and product PR strategies and tactics in line with

global branding strategies and communications calendar

• Work in close collaboration with Head of CRM & Clienteling and team to develop third party

partnerships so as to expand brand reach and to communicate effectively to new audience

segments

• Appoints and manages PR agencies to identify opportunities for the brand in market and to

lead with the goal of achieving brand results through all projects and undertakings

• In constant review of all strategies with CEO and functional head of departments at a regional

and global level and to implement plans on time within budget

• Build and maintain excellent relationships with all key regional editors and talents as the brand

ambassador of the Maison

• Responsible for leading the marcom team, elevating their competencies and individual

development to ensure personal and professional growth and success in driving regional

marcom activities

• Manage the annual regional marcom budget

• Sensitive to luxury marketing trends and competitor activities

Key Attributes:

• Minimum 10 years of experience in a managerial capacity within the luxury fashion industry

• Strong knowledge of the SEA & Australia markets

• Flexible and agile to work in an environment with a multi-faceted matrix to drive PR,

marketing and communication strategies

• Strategic and creative thinker with an acute sense of luxury

• Passionate about arts and culture

• Aspirational leader with a growth mindset and ambitious approach to achieving brand

excellence

JOB SUMMARY

Directly responsible to the Banquet Manager for the performance of all hourly banquet food and beverage servers and is the personal representative of all Singapore Marriott Tang Plaza Hotel to banquet guests. As such, is expected to coordinate all aspects of room or facilities set-up and food and beverage service so that all efforts are directed towards guest satisfaction, the achievement / maintenance of Division Catering Standards and profit maximization.

Also responsible for adhering to all guest contact activities in a cordial, efficient and professional manner at all times. To ensure a safe working environment and where necessary make repair orders with follow-up. To maintain a positive attitude towards the Hotel and the job being performed. To also maintain a cooperative, team-like attitude in working with supervisors and fellow employees to help achieve our common goals of maximizing guest satisfaction and profit margins.

To also cooperate with Banquet Manager to carry out and conduct training for service staff and at all times to represent the Hotel in accordance to company standards of dressing, grooming and hygiene. To contribute to a positive Associate Engagement Survey departmental result by being proactive in all aspects of departmental and interdepartmental issues. To report punctually for work.

DUTIES AND RESPONSIBILITIES

1. Attends daily BEO meeting and discusses plan of actions for same and next day with Director of Banquet Operations.
2. Ensure that the department complies with Catering Standard Operation Procedure.
3. Review menu or service (BEO) with Catering Managers and Banquet Chef on a daily basis.
4. Communicates any additional set-up requirements with staff.
5. Coordinates all food requirements with the Kitchen, including accurate counts for preparation and plating.
6. Coordinates all liquor requirements with the Beverage Controller and Banquet Bar Captain.
7. Assigns work / functions to Service Staff and Captains.
8. Maintains up-to-date details on banquet functions and communicate changes to Service staff.
9. Coordinates with Event Organizers to ensure smooth operations
10. Responsible for any ongoing training of captains and waiters which is necessary to maintain our standards of service and profit margins.
11. Responsible for labour costs of all service employees, therefore supervises the scheduling of permanent and part-time employees and review schedules in terms of coverage and adherence to budget guidelines.
12. Communicates with Catering Managers and Coordinators in obtaining menu guarantees and guests’ comments.
13. Directly supervises the work of banquet captains and personally observe the performance of service personnel.
14. Supervises Service personnel to follow Energy Conservation and Accident / Security guidelines for all associates departmental and interdepartmental.
15. Responsible for setting all types of equipment including Buffet Tables and decoration by always improving Department standards.
16. Prepare and close function checks including guest signed banquet check and Beverage Requisition Form for the particular function.
17. Responsible for excellent service standards and maintaining Event Satisfaction Survey to meet the hotel’s goal
18. Follows Banquet micros checks procedures
19. Gets accurate head count after guests seating and communicate to involve departments.
20. Notifies Banquet Manager of any shortages in regards of equipment or personnel.
21. Checks all function rooms are completely set-up for next functions or as assigned by another captain or Banquet Manager before sign off for the day
22. In absence of Banquet Manager, perform his duties.
23. Responsible for checking and maintaining the casual staff grooming standards
24. Cash/Bank Handling

• Process all payment methods in accordance with Accounting procedures and policies.
• Follow property control audit standards and cash handling procedures (e.g., blind drops).
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
• Transport bank to/from assigned workstation, following security procedures.
• Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
• To ensure and follow established procedures and compliance as per LSOP guidelines

25.Other duties as assigned by Director of Banquet Operations or Banquet Manager.

JOB REQUIREMENTS

• Candidate must possess at least Professional Certificate/ NiTEC, culinary certificate, or equivalent
• Able to cope in a face paced environment
• Good team player and team builder

We regret that only shortlisted applicants will be notified.

JOB SUMMARY

Responsible for the smooth operation at the F&B outlets daily by carrying out all job tasks effectively and efficiently. To provide delightful dinning experience for guests through delivering excellent service.

DUTIES AND RESPONSIBILITIES

1. Perform all restaurant operation activities during designated shift
2. Ensure all mis-en-place are done properly and timely.
3. Check cleanliness of restaurant area and ensure sufficient stock of condiments at all times
4. Possess good food & beverage knowledge and perform upselling constantly through active recommendation or suggestive selling during order taking.
5. Perform cashiering and adhere to all procedures.
6. Ensure proper table setting according to order and all standard condiments are present on the table.
7. Maintain good guests and associates relations.
8. Attend daily roll call / 15 minutes training.
9. Anticipate guests’ needs and know regular guests’ special requirements/preferences; follow up with guests constantly for any additional order or request.
10. Adhere to all S.O.P and L.S.O.P. at all times
11. Perform proper handling and taking over of shifts.
12. Promote good inter-departmental relations through open communication.
13. Follow the 5 golden rules strictly:

• Practice Marriott Principles of Hospitality.
• Practice upselling through suggestive selling or recommendation.
• Repeat the orders taken
• Key in micros.
• Check to ensure orders are served correctly and promptly.

14. Understand and practise empowerment principles to ensure guest satisfaction.

15. Be an aggressive team player and possess a ”CAN DO ATTITUDE”

16. Conduct opening and closing of wine inventories.

17. Requisite all necessary stock to par accordingly.

18. Work in various F&B outlets per assigned by Asst Restaurant/Restaurant Manager from time to time.

19. Cash/Bank Handling:

• Process all payment methods in accordance with Accounting procedures and
  policies.
• Follow property control audit standards and cash handling procedures (e.g., blind drops).
• Count bank at end of shift, complete designated cashier reports, resolve any
  discrepancies, drop off receipts, and secure bank.
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
• Transport bank to/from assigned workstation, following security procedures.
• Set up and organize cashier workstation with designated supplies, forms, and
  resource materials; and maintain cleanliness of workstation at all times.

20. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Minimum GCE 'N' levels
• Great conversational skills and teamwork-oriented
• Positive outlook and outgoing personality
• Previous serving experience is a big plus

We regret that only shortlisted applicants will be notified.

Location: Zhong Shan Mall

Procurement

Purchase Requisition (PR)

• Creation of Purchase Requisition (PR) and liaising with requesters from various departments (charge code, amount, contract fund utilization, delivery location)
• Monitor and follow up on PR status
• Preparation of PR & PO listing on bi-weekly basis
• Ensure open PRs are closed timely
• For CAPEX and visibility: to check against CAPEX availability and visibility fund in CMS

Goods Received (GR)

• Review completeness of Purchase Order (PO) invoices within Invoice Processing Portal (Esker)
• Perform 3-way match between Delivery Order (DO), PO and invoices.
• Compilation of supporting documents and providing comments when necessary
• Posting of GR
• Attached all relevant documents (DO, etc) in SAP, and file all documents
• Submits non-PO invoices to Esker

POSM Management

• Weekly inventory reconciliation and upload to system
• Handle delivery/collection requests from various departments
• Monitor and follow up with POSM movement including liaising with 3rd party Warehouse & Logistic on collections & deliveries.
• Monthly Inventory reconciliation
• Creation of material code for New POSM registration, including the maintenance of master list
• Handle incoming shipments for POSM related PO, including liaising with approved forwarder
• Inform 3rd party Warehouse on incoming shipment with information on the POSM for their GR
• Liaise with Marketing Team and review of POSM for disposal on quarterly basis

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

The scope of work for a call center agent in a limousine and airport transfer company can include the following:

1. Answering customer inquiries: Responding to customer queries and providing information regarding limousine services, airport transfers, rates, availability, and any other related information.

2. Booking and reservation management: Assisting customers in making reservations for limousine services, airport transfers, and managing their bookings in the system.

3. Customer service: Providing excellent customer service by addressing customer concerns, resolving complaints, and ensuring customer satisfaction throughout their entire experience.

4. Sales and upselling: Promoting additional services, upgrades, or packages to customers to maximize sales opportunities and increase revenue.

5. Handling payment transactions: Processing payments for bookings, verifying credit card information, and providing receipts to customers.

6. Coordinating with drivers and dispatchers: Communicating with drivers and dispatchers to ensure smooth pick-up and drop-off arrangements, managing any changes or updates to bookings, and providing necessary information to drivers.

7. Managing customer feedback: Collecting and documenting customer feedback, including complaints, suggestions, or compliments, and forwarding them to the appropriate department for further action.

8. Maintaining accurate records: Keeping detailed and up-to-date records of all customer interactions, bookings, payments, and any other relevant information.

9. Adhering to company policies and procedures: Following company guidelines, protocols, and standard operating procedures to ensure consistent and high-quality customer service.

10. Continuous learning and improvement: Staying updated with company policies, services, and industry trends, and participating in ongoing training programs to enhance knowledge and skills.

Note :

Must be able to work night shift and weekend .

Overview

Gusto Collective Singapore is seeking an experienced, dynamic, and passionate Senior Account Executive who thrives in a fast-paced and collaborative environment. You will look forward to developing and growing within an agency representing a dynamic array of international and reputable fashion, luxury, lifestyle, beauty, and hospitality clients.

Your areas of focus will be:

• Client Servicing: Providing day-to-day consultancy and client management through close collaboration to support clients’ business objectives and targets for the market. Work collaboratively with clients and internal teams to track and review all campaign results to ensure client satisfaction.
• Strategy: Support account lead and teams in conceptualisation, development, and execution of strategic 360-degree communication plans (with measurable objectives)
• PR: Devise and drive strategy for media pitching, identify and pitch compelling stories and features, provide counsel to spokespersons, manage and resolve crisis when required, and assist in sample management and coordination for fashion brands.
• Social: Implement strategies that push creative boundaries for social media campaigns, identify suitable content creators/collaborators, plan and lead content production with partners and various teams to deliver effective content across social networks.
• Content: Development of key messages and ensure consistency and accuracy of content and marketing collaterals including press release, bios, fact sheet, social media campaign briefs, press kits, website copy, etc.
• Media Monitoring & Reports: Conduct regular media monitoring on coverage, track, analyze, and compile brand reports, and work closely with clients and internal teams to provide regular updates to ensure KPIs are met
• Event Management: Assist and work closely with events team to conceptualise events that best suits client’s brief, development of event flow and on-site manpower requirement.
• Stakeholder Relations: Build and maintain good relationships with external stakeholders including media, social media influencers, clients (existing and potential), and industry partners.

To succeed in the role, you will have:

• A diploma or bachelor’s degree in a relevant field from an accredited college or university
• At least 2 to 3 years of relevant experience in Communications and/or PR. Previous agency experience with proven track record in client satisfaction is a plus
• A good understanding of global and industry trends in fashion, beauty, luxury and lifestyle
• Proven ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment
• Understanding of clients’ requirements with ability to execute effectively and efficiently
• Self-motivated and resourceful, with high levels of initiative
• Excellent written and communication skills with an eye for detail
• Good interpersonal skills
• Strong analytical skills with ability to anticipate client requirements and provide strategic support and advice accordingly
• Flexibility, determination, enthusiasm and the ability to cope well under pressure
• Excellent organisational skills

You can look forward to:

• A wealth of diverse opportunities and challenges to develop and grow your skill sets
• An exciting and dynamic client portfolio of international and reputable brands
• Being involved in a wide range of brand experiences and events
• A highly-supportive and collaborative work environment
• A motivating, fun, and integrated work culture

About Gusto Collective:

Gusto Collective is Asia’s leading Brand Technology group and operates in two business domains: crafting tech-powered storytelling for brands and developing immersive technology tools for storytellers.

The company was founded in January 2020 by Aaron Lau, a technology and branding veteran, and renowned business leader. With a mission to future-proof communication for a new generation of consumers, the company specializes in developing tools and immersive content within the spheres of AR/XR, Web2 to Web3 activations, metahuman IPs and emerging AI solutions.

The group has over 200 full-time Gustodians across six offices in Hong Kong, Shanghai, Singapore, Kuala Lumpur, London and Paris. Since its founding, the company has garnered widespread industry recognition as Forbes Asia’s 100 Companies to Watch and as a multi-award winner recognized for excellence in NFT Innovation and creativity. Gusto has recently completed its Seed Plus fundraising at $23 million USD, with Animoca and Gaw Capital leading the round.

Contract duration: One year contract

Work location: East

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3800 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Proficient in written and conversational English. (Mother Tongue will be advantageous to support non-English speaking customers).
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/4977

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Working Hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week.

Work Duration: Till 31 August 2024 (May extend till 30 September 2024 depending on project requirements)

Work Location: Clarke Quay/Novena (Work In Office)

Responsibilities:

• Conduct survey interviews via outbound calls (in the first 2 months) and field visits to collect timely and reliable data for national statistical information
• Reach out to the respondents to assist them to complete the survey
• Schedule interview appointments with respondents
• Compile, record, input survey returns and data accurately into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
• Explain survey objectives to respondent
• Interpret survey questions to help respondents’ comprehension
• Respond to queries from respondents in a professional manner
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Job Requirements:

• Only Singaporean
• Communications Skills | Microsoft Excel | Travel in Singapore to do surveys
• Selected candidates are required to complete the training course and passed the tests based on the given criteria
• Experience with Key Performance Indicators (KPIs) preferred
• Willing and able to persuade respondents to participate in surveys
• Excellent customer service skills - Focus on quality and customer service
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in high pressure, stressful situations

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

We are hiring Contract Customer Service Agent to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Responsibilities:

• Process customer orders/enquiries daily by email, fax, or phone call.
• Close follow up with business units on fixed / ad-hoc billing; generating monthly report and posting of invoices.
• Coordinate and correspond to customer/sales on the sales order status.
• Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.
• Handle export shipments for intercompany and direct overseas customers.
• Prepare the shipping document for Singapore and export shipment.
• Support in investigations of internal / external complains to identify root cause and provide solutions.
• Ensure hazardous substance license from customers are valid and adhere to the regulation set by NEA and SPF.
• Ad-hoc duties assigned by manager.

Job requirements:

• Min Diploma onwards
• At least 1 year of customer service experience

All Interested candidates are invited to email your resume in MS Word format to:
[email protected]

Please include your full working experience, education background, notice period, expected salary.

Vicky Chen

Outsourcing Team

Ref Code: #HGNT

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Employment Agency Recruitment Consultant

Responsibilities :

• Posting job ads on different portals to attract applicants for current openings.

• Gain new clients and secure positions.

• Identified and shortlisted candidates based on their applications for respective clients.

• Make interview arrangements and ensure candidates are prepared

• Ensure sales closures to achieve personal commissions.

• Other ad-hoc duties apply.

Requirements:

• Remuneration depends on experience.

• Minimum Diploma qualification and above.

• Good communication and interpersonal Skills.

• Able to work independently and remotely required

• No experience are welcome to apply too.

We regret that

• Only shortlisted candidates will be notified

• We do not have quota for foreigners at the moment

PR Jobscope

-  Daily Media Monitoring

-  Reporting

• Weekly PR update
• Monthly PR report

- Media Pitching (Brand and Product Stories)

• Draft review pitch for supervisor to approve
• Review media list
• Deliver all product assets to media
• Collate interest from media and seek approval for loans and sponsorships
• Track and follow-up on owed coverage

-  Writing

• Assist in writing first drafts for press material
• Press Release

-  Support for ad-hoc activities

• Logistical support for product launches
• Ad-hoc support for MY/AU PR efforts (regional)
• First draft written content when needed

Partnership Jobscope

Maintain BAU partnerships

• Monthly Billing
• Voucher top-up
• Product stock updates
• Ensure PRISM+ is paid for its invoices
• Ensure deliverables such as Marketing collaterals are delivered on both ends

Reporting

• Weekly Partnership updates and summary
• Monthly partnership performance report

Logistics

• Manage all deliveries of products to partners
• Ensure sponsored and loan products are delivered on time and with proper instructions
• Troubleshoot delivery issues
• Ensure all loan products are returned in a timely manner

All other ad-hoc requests from partners including the facilitation and exchange of assets for marketing purposes.

• Bachelor's degree or Diploma, preferably in Mass Communications, Media Studies, Journalism, Business, Marketing or any communications-related field
• Able to commit to a full-time internship for at least 3 months
• Strong command of English language (spoken and written)
• Skilled in the use of Microsoft Office (Word, Powerpoint, Excel) and Canva
• Highly motivated with interest in the art of reputation management and crafting narratives to persuade public opinion
• Detail-oriented individual keen to work in one of Singapore’s fastest growing consumer electronic brands
• Strong interpersonal communication skills and a collaborative team player in a cross-cultural and cross-functional environment
• Comfortable to interact and converse on the phone and in-person
• Deadline driven

• Previous internship experience in a comms-related role
• Passion or curiosity in the art of reputation management and crafting narratives to persuade public opinion
• Understanding of today’s media landscape
• Skills in Photoshop a bonus

What We Offer:

• Valuable hands-on experience in a startup environment.
• Collaborative and dynamic work culture.
• Opportunity to make a meaningful impact on the company.
• Potential for future employment opportunities.

ABOUT CINCH:

Cinch is an exciting fintech and e-commerce business based out of Singapore. Our mission is to create a more flexible, inclusive, and environmentally friendly purchasing model for consumer electronics across Asia Pacific. We have developed a subscription-based business model for businesses and consumers to flexibly and conveniently access their favourite tech products, disrupting a c. US$700bn industry! Our customers now have the ability to pay monthly, keep it as long as they want, and the ultimate flexibility to return, purchase or upgrade to the latest model.

We have recently raised a Seed round from highly reputable investors from around the globe. With these funds we're building a diverse team who are passionate about generating social impact, are motivated by the opportunity to deliver new experiences, change consumer behaviours and establish new industry norms, and who thrive in the uncertainty and speed of a start-up environment.

ABOUT THE ROLE:

We are an early stage startup dedicated to transforming the consumer tech rental industry. Our mission is to provide a convenient and affordable rental solution for a wide range of consumer tech products, enabling individuals and businesses to access the latest technology without the need for ownership. As a collections agent you will play a crucial role in managing and recovering overdue payments from customers, utilising a tactful yet assertive approach to ensure timely repayments. This role involves making outbound calls to customers with past-due accounts, updating payment trackers, and coordinating with external debt collection agencies to maximise recovery efforts.

Key Responsibilities:

- Customer Communication: Make outbound calls to customers with overdue payments, employing a respectful and understanding tone while emphasising the importance of timely repayment.

- Payment Tracking: Diligently update the internal tracker with payment statuses, ensuring all data is accurate and up-to-date for efficient monitoring and reporting.

- Agency Coordination: Serve as the primary liaison between the company and external debt collection agencies, ensuring smooth communication and follow-ups on collection activities.

- Debt Recovery Strategies: Assist in developing and implementing effective debt recovery strategies that align with company policies and regulatory guidelines.

- Customer Service: Handle customer inquiries and disputes related to payments and debts with exceptional service, aiming to resolve issues amicably while safeguarding the company's interests.

Skills and Qualifications:

- Fluency in Mandarin: Must be fluent in Mandarin, preferably with proficiency in the Singapore dialect, to effectively communicate with a diverse customer base.

- Strong Customer Service Skills: Exceptional customer service skills, with the ability to handle sensitive situations diplomatically and maintain positive customer relationships.

- MS Office Proficiency: Strong skills in Microsoft Office applications, including Excel, Word, and Outlook, for efficient data management and reporting.

- Excellent Communication: Outstanding verbal and written communication skills, with the ability to convey messages clearly and persuasively.

- Problem-Solving Abilities: Excellent problem-solving skills and the ability to think critically in high-pressure situations.

- Attention to Detail: High level of accuracy and attention to detail, especially in tracking payments and documenting customer interactions.

Experience:

Previous experience in a collections role or a customer service-oriented position is a hard requirement. Cinch specific training will be provided for the right candidate demonstrating strong potential and the required language skills.

This role requires a high level of discretion and confidentiality in handling sensitive financial information. The candidate must be comfortable working in a fast-paced environment and meeting tight deadlines.