Our client is a fantastic B2B media and events business within the Fintech space. The business have the unique position with huge growth capabilities, offering the opportunity to enhance businesses. They are looking for a Senior PR Manager in Singapore that will be focused on enhancing brand awareness and leading the PR strategy.

The responsibilities of the Senior PR Manager will include:

• Leading PR strategy
• Overseeing the media relations for the business
• Managing the PR agency on how they craft all communications
• Building relationships with a network of journalists and influencers in the Finance, Media and Fintech industries
• Increasing brand awareness through clear messaging and the PR strategy
• Tracking and reporting media coverage
• Organising press conferences and media events
• Executing corporate communications plans and initiatives
• Crafting content including press releases, corporate decks, brochures, blogs or website copy where required
• Crafting crisis communications plan

Requirements for the Senior PR Manager

• Minimum 8 years of public relations, communications or journalism experience (Agency or in-house)
• Exceptional writing skills across multiple formats
• A creative communicator and storyteller
• A team player and collaborator who can manage multiple stakeholders, and work in a cross-functional team.
• Experience in FinTech or Financial Services is not essential but would be beneficial or at least an understanding of trends and key players where possible

Reg No.: (R22108421 ) | EA License No.: 11C4388

Hotel Indigo colleagues are the people at the center of every new story. They make all guests feel welcome in the neighbourhood and at home in the hotel. At Hotel Indigo® we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.

Hotel Indigo colleagues are warm, personal, and unscripted.They embrace the individuality and diversity of everyone. They enjoy iconic, worldly locations and are drawn to discovering what makes each of them unique. They are inspiring storytellers who inject positivity into their environment. They combine informality and fun with professionalism and sophistication.

People:

• Inspire New Stories - We Celebrate each individual’s personality, preferences, and perspectives – Including our team members and our guests. This help us create a culture of conversation, connection, and story sharing. Ensuring every service interaction helps uncover the hidden histories and exciting details of the neighbourhood.
• Celebrate Individuality - We embrace the uniqueness and diversity of all. We work together as a team of individuals, looking after our guests as individuals. We’re always ourselves, delivering a service that’s personal, warm, and unscripted. We encourage guests to share their passions and preferences – so we can shape their stay
• Discover Our Neighbourhood - We know the way to the true soul of our neighborhood. We use our local knowledge and relationships to ignite our guests’ curiosity. We inspire them to discover new perspectives. Creating memories that will last forever
• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community

Financial returns:

• Maintains cashier float and ensures accurate daily report of all money received
• Performs the audit balances and prepares all works for audit in an orderly fashion
• Upsell established upsell packages to guests to improve the Hotel’s RevPAR and Total Revenue

Guest experience:

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
• Ensure that the Hotel Indigo Brands Standards are practiced and delivered consistently, include Brand Experience Evaluation, True Hospitality Service
• Ensure the Neighbourhood story and Guest journey is delivered to guests
• Registers and rooms all arrivals according to established procedures
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• Responsible and attends to guests’ requests of using the service of safety box at all times
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, and also IHG One Rewards loyalty program
• Attends to guest’s complaints, inquiries and requests, refers problems to supervisor/ Neighbourhood Host if he/she is unable to assist
• Is familiar with other properties within IHG so that guest indicating any next destination on the registration card can be “sold” an onward booking to another hotel within InterContinental Hotels Group brands
• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

Responsible business:

• Maintains intimate knowledge of departmental standards and procedures
• Keeps abreast of all modifications to accounting policies and procedures
• Maintains exemplary department standards of behaviour and appearance and attitude as expected in a IHG Brand
• Takes personal interest and pride to ensure front desk work area is kept clean and in an orderly state at all times
• Endeavours to maintain the high standards of the hotel with particular regard to the importance of IHG One Rewards member and other VIP’s and with reference to hotel and to be a health or safety hazard
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with Brand Safety Standards, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

Qualifications and requirements:

• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent, with 1 year’s experience in guest / customer service, or an equivalent combination of education and experience.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to read and write English. Proficient in the use of Microsoft Office and Front Office System.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Duty Meals
• Birthday Off
• Medical Benefits
• Dental Benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Hotel Indigo and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

POSITION SUMMARY

Involves the completion of administrative and/or operational tasks relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service.

PRINCIPLE DUTIES, AND RESPONSIBILITIES

• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
• Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local or regional systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.
• Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.
• Uses appropriate communication methods to understand and share information with customers, team members including vendor staffs and other departments. Supports team members and other departments during process changes including participating in the development of appropriate Job Aids, procedures & on-the-job training materials. May deliver required training in accordance with defined standards.
• Validates or completes accurate and timely reporting. Supports/research relevant data and collates for analysis and interpretation. Prepares reports as required and may include recommendations for areas of improvement. Inputs data to company systems. Ensures accuracy of own and others’ data and completes checks of system to ensure data integrity is maintained.
• Ensures ongoing compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. Notifies management of any non-compliance issues as they arise.
• Works closely with customer, team including vendor staffs and other departments to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers, vendors or employees, to investigate or resolve issues as required. Aligns and gains commitment to actions from the different stakeholders.

JOB SPECIFICATIONS

Academic:

• Secondary education or equivalent
• Fresh graduates are welcome

Experience, knowledge & attribute:

• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills

Hotel Indigo colleagues are the people at the center of every new story. They make all guests feel welcome in the neighbourhood and at home in the hotel. At Hotel Indigo® we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.

Hotel Indigo colleagues are warm, personal, and unscripted.They embrace the individuality and diversity of everyone. They enjoy iconic, worldly locations and are drawn to discovering what makes each of them unique. They are inspiring storytellers who inject positivity into their environment. They combine informality and fun with professionalism and sophistication.

Join us as a F&B Agent in Hotel Indigo Singapore Katong. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:

Responsible for delivering exceptional customer focused service under the direction of the Restaurant Manager or Supervisor, through adherence to InterContinental Hotels Group Policies and Procedures and local hotel policies and procedures.

Financial returns:

• Guests are conversed with in relation to the food and beverage products
• Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
• Promoting and selling cocktails to guests
• Recycles where-ever possible and enforces cost saving measures to staff

People:

• Communicates to his / her superior any difficulties, guest comments and other relevant information
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings and other meetings as scheduled
• Attends and participates in training sessions as scheduled

Guest experience:

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
• Prepares for service by ensuring:

o Grooming is impeccable and in accordance with IHG personal presentation standards

o Outlet equipment is clean

o Equipment is sorted and stored

o Glassware, flatware and China is cleaned and polished

o Waiter stations are prepared

o Cutlery is placed for buffet and table service

o Tables are set

o Reservations are read and familiarized

o Special occasions are ready

o Lighting and Music is ono Outlet is ready for service and guest comfort

• Carries out effective service by ensuring:

o Guests are greeted and seated

o Daily specials are explained and up sold

o Food orders are processed accurately

o Trays and tray jacks are effectively used

o Food orders are taken quickly

o Payment methods are handled accurately

o Working areas are cleaned and re-set quickly

o Bar is clean

o Guests are conversed with in relation to the food and beverage products

• Carries out effective beverage service by ensuring:

o Beverages are up sold and regularly replenished, abiding by responsible alcohol service regulations

o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

o Promoting and selling cocktails to guests

o Making and presenting cocktails

o Coffee and tea is served hot and in accordance with standard

• Take appropriate action to resolve guest complaints
• Food and beverage stock is stored in relation to hotel procedures
• Ensure Prompt and efficient delivery of food and beverage to the guest's tables

Responsible business:

• Food and beverage stock is stored in relation to hotel procedures
• Performs related duties and special projects as assigned
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same

Requirements for this role:

• High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field, with 1 year of related experience or an equivalent combination of education and experience.
• Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to read and write English.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Duty Meals
• Birthday Off
• Medical Benefits
• Dental Benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn Express and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com or click apply.

Are you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience a variety of roles in your daily job and will be empowered to make a difference. You will be part of a multi-skilled, multi-talented, collaborative and action-oriented team to deliver the SMART experience, providing everything our guests need and nothing they don’t.

Join us as a Guest Services Agent in Holiday Inn Express Singapore Katong. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:

Financial Returns:

· To assist the Guest Services Leader (GSL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes.

· Handling Guest check out and billing in an efficient, friendly and hassle free manner.

People:

· Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members.

· Participate in programs that drive improvements in team member engagement and are aligned with the ‘Holiday Inn Stay Real Be You’ brand service behaviors.

· Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL.

· Contribute by participation in compliance with federal, state and local laws and safety regulations.

Guest Experience:

· Respond to guest complaints and ensure corrective action to resolve their issues / concerns.

· Check Guests In – Efficiently Greet, register and confirm guest particulars and payment details upon check in. Issue keys.

· Check Guests Out - Print and confirm details of payment and bill for guests upon check out

· Answer any guests' enquires practically and simply in adherence to brand standards.

· Handle guests' complaints appropriately adhering to brand standards or direct them to GSL’s.

· Handle cashiering, payment and foreign currency exchange accurately.

· Reliably handle all special needs and requests of guests and repeat visitors.

· Demonstrate BrandHearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.

· Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for daily room allocation.

· Accurately Enter/Update Reservations.

· Handle Telephone Enquires efficiently and effectively.

· Perform in a self-sufficient way in line with business requirements.

· Great Room - Process Guest Food and Beverage Order, Clear Tables (The Great Room).

· Refresh Food and Beverage in The Great Room.

· Meeting Room - Set up Meeting Room, Make Tea and Coffee, Clean Meeting Room.

· Clean and Organize Guest Areas and Pick up debris throughout Public Areas.

· Updating constantly on local knowledge to improve the guest experience.

· Responsible for Priority Club Rewards (PCR) Enrolment & Recognition.

· Finance/Admin (Petty Cash Processing, Purchasing, Billing).

Responsible Business:

· Demonstrate Awareness of Occupational Health and Safety Responsibilities (OH&S) policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.

· Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.

· Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

· Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

· Support the hotel’s corporate responsibility initiatives in the areas of community involvement, environment management, workplace health & safety and food safety, drive action plans as required to achieve hotel corporate responsibility objectives.

· Perform Energy Conservation Checklists.

Requirements for this role:

• Minimum high school/secondary education/college degree.
• Positive attitude, pleasant personality, good communication skills, hotel operations and/or service experience preferred.
• Must be proficient in written and spoken English and basic computer literacy.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Duty Meals
• Birthday Off
• Medical Benefits
• Dental Benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn Express and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com or click apply.

Job Responsibilities

Accomplish Day to Day Operations

• Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
• Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction.
• Up to date of internal promotions and be familiar with the local community and famous events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore.
• Perform lobby ambassador duties including but not limited to the following: attend to guests upon arrival and directing guests to the designated check in / out locations; engaging and interacting with guests during the wait to enhance the guests’ arrival experience
• Adapt to changes and ensure adherence to organisational operating procedures and service standards.
• Handle the arrival and departure process of Gaming VIPs including those arriving and departing via private jet and airport limousine transfers.
• Handle the arrival and departure process of Non-Gaming VIPs and limousine arrival guests including room assignments and meet and greet service.
• Handle group arrivals by communicating with organizer/tour leader, managing room assignments, preparing room keys, welcoming group upon arrival and liaising with Express Service for wake-up call requests and In Room Dining for takeaway breakfast requests.
• Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through.
• Handle guest requests made through incoming calls and perform follow-up with the Command Centre.
• Handle guests’ s challenges and feedback and escalate to higher management if necessary
• Handle room check out including regular checkout, express checkout and video checkout.
• Support Guest Service Agents with assignment of clean rooms during check in process.
• Handle cashiering activities including deposits, paid-outs and foreign currency exchange
• Handle hotel expenses settlement of Gaming VIPs.
• Perform night audit function including date roll procedures and reconciliation of Front Office and Concierge TMs’ cashiering transactions
• Perform back-of-house roles including credit card settlement for express checkouts, guest billing enquiries, FCS requests, guest amenities arrangement, check in/out of back-to-back reservations and in-house guest high balance credit check.
• Liaise with Finance and Casino teams for all past dated guest account adjustments and credit card transactional disputes.
• Manage out of order and out of service room inventory through communication with Facilities and Housekeeping Departments.
• Handle future and on-day room assignment and inventory control
• Be conversant with manual operations process during downtime of property management system.
• Promote the different categories of guest rooms and MBS operated F&B outlets and offerings and provide assistance to make bookings if required.
• Maintain close liaison with all other departments to have a good understanding of the operational flow to ensure seamless guest experiences.

Perform Service and Operational Excellence

• Exhibit exceptional customer service at all times to guests and fellow employees
• Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history
• Recommend new ideas to enhance guest experience and revenue generation.

Apply Operational Risks

• Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
• Report and document incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
• Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
• Respond to emergency situations
• Respond to guest requirements as long as they are safe, legal and economically sound

Participate Employee Engagement

• Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
• Self -Motivate for continuous learning and development
• Undertake the role of mentoring new Team Members with front desk operations and procedures upon completion of their classroom training

Involve in Documentation, Financial and report management

• Attend scheduled departmental meetings as required.
• Review systems and processes for workflow and productivity improvement.
• Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Front Office Team.
• Observe the usage of supplies to ensure that it’s within budget and minimize wastage.
• Contribute ideas in support of the company vision, mission, value and guiding principles
• Active involvement in sustainability programmes to drive organisational green initiatives
• Perform any other duties and responsibilities as and when assigned by Management

JOB REQUIREMENTS

Education

• Minimum GCE ‘N’ or ‘O’ Levels
• Qualifications in Hospitality Management from a recognized institution is an added advantage

Required Experience

• Minimum 1 year experience in the same capacity
• Good guest relation and problem solving skills
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills
• Meet the attendance guidelines of the job and adhere to departmental and company policies

Required Knowledge

• PC Literacy and good typing skills.
• Basic knowledge in Microsoft Office applications

Skills / Abilities / Presence

• Candidates must have a good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be willing to work any day and any shift
• Well-groomed and professional disposition.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Job Purpose
You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Our Requirements

• Good interpersonal and communication skills.
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng)

• In-charge of all port and immigration formalities on clearance of appointment vessel entering and leaving. Ensure timely and full compliance of all statutory formalities and mandatory declarations as required by the various authorities and government agencies.

• Knowing crew changes formalities and procedure

• Port call planning and execution in the best interest of Principals / Ship Master

• Proactive in monitoring port call progress, timely updating and communication with all stakeholders.

• Willing to work irregular hours to cater to the different ship arrival time. Remains calm and copes with any emergency events and tight work deadlines

• Submit timely line up report and final report to Principals / Ship Master

- Prepare quotations and distributes disbursements for ship owners.

- Board vessels at the anchorage when required.

• Any other duties assigned

Requirements:

• 'N' Levels and above
• At least 1 year related working experience in the marine industry
• Conversant with port, terminal and statutory regulations and requirements
• Knowledge in ICA crew system, Portnet system and Digital Port system
• Takes initiative and responsible
• Proficient in Microsoft Office Applications
• Holding a driver's license is preferred and basic MS office skills.

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Facilitate smooth check-ins and check-outs for guests.
• Deliver exceptional front desk services to ensure guest satisfaction.
• Efficiently assign rooms and handling administrative tasks.
• Process guest payments with attention to detail and professionalism.
• Collaborate with bell service and staff management to ensure seamless operations.
• Serving as a knowledgeable resource for guests, providing information on hotel facilities and room ammenities.
• Accommodating both general and unique requests to enhance the guest experience.
• Skillfully defusing conflicts or tense situations with guests to maintain a harmonious environment.

Job Requirements

• Diploma in Hotel Management or equivalent.
• Working knolwedge with OPERA cloud would be an added advantage
• Exceptional interpersonal skills to effectively interact with guests and colleagues.
• Excellent written and verbal communication skills to convey information clearly and professionally.
• Patience and good listening skills to understand and address guests' needs effectively.
• Flexible with rotating shift, including overnight shift and working on weekdays and public holidays.

We are looking for Contract Customer Service and Order Processing Agent to work in reputable Chemical MNC!

Job Description

· Process customer orders/enquiries daily by Email, fax, or phone call.

· Coordinate and correspond to customer/sales on the sales order status.

· Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.

· Handle export shipments for intercompany and direct overseas customers.

· Prepare the shipping document for local and export shipment.

· Support in investigations of internal / external complains to identify root cause and provide solutions.

· Ensure hazardous substance license from local customers are valid

· Ad-hoc duties assigned by supervisor.

Requirements:

· At least a Diploma in any discipline with 3 years of relevant experience.

· Have experience in order processing / logistics knowledge and understanding import/export preferred.

· Proficient in SAP

· Handling chemicals documentations and deliveries.

· Able to work in a fast pace environment.

· High level of problem-solving skills; Organized, Quality / Meticulous.

· Team player with strong interpersonal and multi-tasking skills that can complete tasks with proper time management.

Apply now by sending your resume to: [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Position Overview:

As a Boarding Officer, his main responsibility is to attend vessels at anchorage or terminals to deliver items which the vessel require.

Key Responsibilities:

1. Attend vessels onboard at anchorage/ terminal for delivery of CTM,parcels, small shipments or ship spares (attendance may include oddhours, weekends or public holidays)
2. Ensure all documents evidencingdelivery of items onboard or atterminals are duly signed by the Master.
3. Any other ad hoc duties assigned by Operations Executives and Operations Manager.

Requirements:

1. Willing to work at odd hours,weekends or public holidays
2. A good team player and able to workindependently
3. Fluency in English language and has good communication skills
4. Physically fit to climb vessels

*** BASIC SALARY (negotiable)

*** Attendance Allowance

*** AWS

*** Insurances

• Admin Assistant (Administration & Office Support)
• Location : 8 Penjuru Place #01‐48 Singapore 608780
• Working hours : Monday to Friday | 9am to 6pm
• Salary (commensurate with experience) : Up to $2300 + Attractive Bonus + Annual Leaves + Medical Benefits
• Industry : Industries & Construction

Responsibilities:

• Prepare invoices to customers
• Prepare salary to staffs
• Simple Accounting Data Entry
• Responding to email requests and inquiries
• Sorting out chit orders of various companies according to dates and places.
• General administrative duties
• Other ad-hoc duties as assigned

Requirement:

• Minimum 1 year of relevant work experience (Experience in the construction industry will be advantageous)
• Good knowledge of Microsoft Office
• Possess good communication and interpersonal skills
• Able to work independently as well as a team player

The position is responsible to act as the point of reference for guests who need assistance or information. The Concierge Agent understands guests’ needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions.

Primary Responsibilities 

Executives Concierge Core Tasks

• Accommodates all guest needs and requests with focus on guest service, anticipating guest needs, and creating memorable experiences through personalised service.
• Takes responsibility and ownerships for all resident and visitor services rendered by the Concierge section. Carries out any other duties as and when assigned by the management of the hotel and department.
• Ensures the smooth running of the Concierge section by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Deals with External Stakeholders

• Arranges, coordinates and monitors limousine services to ensure all guests receive the appropriate attention from departure to arrival of the booked vehicle and that revenue is maximised without compromising the service experience and perception of the guest.
• Arranges coordinates and monitors any travel, ticket, tour, and attraction bookings as well as offsite restaurant reservations that are arranged by the Concierge section.

Deals with Internal Stakeholders

• Works with the Doormen and Porters, Reception and Raffles Service team and maintain good inter-departmental relationships, especially with Housekeeping and Butlers to ensure seamless customer service.
• Promotes in-house facilities and inter-hotel sales and maintain good inter-divisional relationships to ensure seamless customer service.
• Addresses any security incidents and guest complaints to the Lobby Manager and reacts proactively when suitable and appropriate.

Improves Quality of Product and Services

• Ensures guests receive the experience as detailed brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.

A career that makes a difference

Whether you are just beginning your career or an experienced professional looking for a change.

If you are looking for an entrepreneurial role with flexibility and unlimited income potential, join us to discover more about the career as a Financial Advisor.

Key responsibilities:

• Assess clients’ financial situation to develop strategies to help client meet their financial goals.
• Provide advice on insurance to help companies and individuals plan for their financial futures.
• Help clients with financial planning in areas such as retirement, education, and investments with our full product suite.
• Review and follow up with clients on a regular basis to assess how developments in their life might affect their financial plan.
• Preparing and interpreting financial document summaries, investment performance report and income projections for clients.
• Build and maintain effective relationships with existing clients.

Benefits & Rewards

Training and professional development

We’ll help you gain the certifications, soft skills, and knowledge you need to succeed while supporting your growth with structured courses and trainings. Our dedicated managers will constantly be there to guide you through your developmental journey.

Funding Programme

We provide a structured corporate financing scheme for the first 24 months of your career to fast-track your success.

Rewards

Work hard and play hard with us as we incentivize our top performers.

Flexible incentive structure

Enjoy unlimited potential income through our multi-layered incentive structure that includes commissions, quarterly performance-based incentives, annual bonuses, and great incentive trips.

Qualifications

To join us as a Financial Advisor, you should:

• Have obtained a local diploma or degree in any field
• Enjoy seeing tangible results of your hard work, and motivated by performance-based incentive structures
• Have good interpersonal skills and be passionate about helping customers achieve greater financial competency

We are actively hiring! Fresh graduates & mid career change welcome to apply.

We are looking for Contract Customer Service and Order Processing Agent to work in reputable Chemical MNC!

Job Description

· Process customer orders/enquiries daily by Email, fax, or phone call.

· Coordinate and correspond to customer/sales on the sales order status.

· Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.

· Handle export shipments for intercompany and direct overseas customers.

· Prepare the shipping document for local and export shipment.

· Support in investigations of internal / external complains to identify root cause and provide solutions.

· Ensure hazardous substance license from local customers are valid

· Ad-hoc duties assigned by supervisor.

Requirements:

· At least a Diploma in any discipline with 3 years of relevant experience.

· Logistics knowledge and understanding import/export preferred.

· Proficient in SAP

· Handling chemicals documentations and deliveries.

· Able to work in a fast pace environment.

· High level of problem-solving skills; Organized, Quality / Meticulous.

· Team player with strong interpersonal and multi-tasking skills that can complete tasks with proper time management.

Apply now by sending your resume to: [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Roles & Responsibilities

1. Providing exceptional customer service, ensuring timely responses, and demonstrating effective communication skills in a position that involves engaging customers and offering guidance on matters pertaining to housekeeping and the hiring of assistance. Earn the admiration of your customers!

About Astar Housekeeping

At ASTAR, we strive for excellence in every aspect, prioritizing the satisfaction of both our clients (employers) and the helpers we assist. With numerous clients turned friends, our company fosters a fantastic work environment. We source helpers from the Philippines, Indonesia, Myanmar, and Thailand. Currently undergoing digital transformation, we anticipate substantial growth in the near future.

Responsibilities

1. Responding to customer inquiries promptly.
2. Providing guidance on the hiring process.
3. Coordinating interviews for both helpers and employers.
4. Cultivating exceptional relationships with employers and helpers alike.
5. Conducting follow-ups for after-sales service and offering counseling as needed.

Job Requirements

1. Holds CEI (Basic) or is open to undertaking the course.
2. Prior experience in an employment agency is advantageous.
3. Proficiency in Bahasa Indonesian or Bahasa Melayu is a plus.
4. Demonstrates excellent interpersonal and communication skills.
5. Capable of working independently as well as collaboratively within a team.

About the Job

1. Operates on a 5-day work week (Monday to Friday, 10 am to 6 pm).
2. Offers a monthly salary plus commission.
3. Location: Katong, East Coast.
4. EA No. R2197432.

For any additional inquiries, please contact us at [email protected]

EA Personnel Responsibilities:

• To handle end to end sales

• To handle customers enquiries in a friendly and professional manner

• To understand employer’s requirements

• To match employer's requirements with employee profiles

• To arrange and conduct interviews between the employers and employees

• To prepare all necessary documents required for deployment

• To provide after-sales follow-up and service

EA Personnel :

• Must have experience with recruitment

• Must have CEI – Certificate of Employment Intermediaries

• Strong sales ability, communication and interpersonal skills

• Able to handle all employee and employer matters independently

Responsibilities

• Maintain and develop pipeline of eligible candidates for future open positions
• Conduct interviews via phone or in-person
• Qualify or reject candidates based on interview feedback and resume reviews
• Serve as contact person for questions from candidates
• Meet weekly quotas related to calls and emails

Procurement

Purchase Requisition (PR)

• Creation of Purchase Requisition (PR) and liaising with requesters from various departments (charge code, amount, contract fund utilization, delivery location)
• Monitor and follow up on PR status
• Preparation of PR & PO listing on bi-weekly basis
• Ensure open PRs are closed timely
• For CAPEX and visibility: to check against CAPEX availability and visibility fund in CMS

Goods Received (GR)

• Review completeness of Purchase Order (PO) invoices within Invoice Processing Portal (Esker)
• Perform 3-way match between Delivery Order (DO), PO and invoices.
• Compilation of supporting documents and providing comments when necessary
• Posting of GR
• Attached all relevant documents (DO, etc) in SAP, and file all documents
• Submits non-PO invoices to Esker

POSM Management

• Weekly inventory reconciliation and upload to system
• Handle delivery/collection requests from various departments
• Monitor and follow up with POSM movement including liaising with 3rd party Warehouse & Logistic on collections & deliveries.
• Monthly Inventory reconciliation
• Creation of material code for New POSM registration, including the maintenance of master list
• Handle incoming shipments for POSM related PO, including liaising with approved forwarder
• Inform 3rd party Warehouse on incoming shipment with information on the POSM for their GR
• Liaise with Marketing Team and review of POSM for disposal on quarterly basis

Requirements:

• Diploma
• Proficient in SAP
• Experienced in PR/PO/GR

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Job Description :

· To assist guests with check-ins & check-outs.

· To process payments & documentations.

· To provide necessary assistance to ensure guests' satisfaction.

· To answer all calls & to assist accordingly.

· To fulfill any other duties as assigned to him/her.

Requirements:

· Singaporeans only

· At least 1 year experience in a similar capacity in the Hospitality industry

· Minimum GCE ‘O’ Level or equivalent.

· Knowledge in Opera PMS is preferred

· Good communication skills (written and oral)

· Proficient with Microsoft Office applications

· 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 31 March 2024.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Job Description

· Log all incoming calls and email and record sufficient information to facilitate effective incident processing.

· Identify the impact, urgency, and priority of incidents Provide initial troubleshooting and support for incidents.

· Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.

· Seek confirmation for closure from the user when resolution is provided.

· Serve as the first point of contact for all incidents Prepare issues statistic for reporting purposes. Prepare daily, weekly and monthly report Daily monitoring Liaise with client to clarify issue and assign issue to team for resolution.

· Track and report on issues resolution.

· Assess common issues and suggest improvement points. Track and report on day-to-day operations to maintain system stability

Primary Skill

Operations Management