Join our esteemed team as a Senior Consultant specializing in Financial Markets and Private Banking Transformation, where you'll spearhead strategic initiatives to optimize operations and drive innovation within the sector. This role offers a unique opportunity to leverage your expertise in project management and transformation to deliver impactful solutions for our clients.

Key Responsibilities:

• Collaborate with clients in the financial markets and private banking sector to assess current practices, identify areas for improvement, and develop transformative strategies to enhance performance and competitiveness.
• Lead project teams in the definition of Target Operating Models (TOM) and process improvement initiatives, guiding the development and implementation of strategic frameworks to optimize operational efficiency and effectiveness.
• Conduct thorough analysis of market dynamics, regulatory requirements, and industry trends, providing actionable insights and recommendations to drive strategic transformation initiatives.
• Lead project teams in the implementation of transformational initiatives, including process reengineering, technology adoption, and organizational restructuring, ensuring alignment with client objectives and timelines.
• Provide expert guidance and support in financial market operations, private banking services, and wealth management strategies, contributing to the success of client projects.
• Develop and deliver high-quality presentations, reports, and recommendations to senior management and stakeholders, effectively communicating complex concepts and transformation strategies.
• Act as a trusted advisor to clients, building strong relationships and fostering collaboration to drive successful project outcomes and business transformation efforts.

Responsibilities:

• Track and manage the Centre’s assets, funding, procurement, manpower and space resources.
• Manage the Centre’s special programmes and daily operations.
• Prepare progress reports, audit and budget statements in a timely manner
• Provide updated and organized data capture and management on centre information
• Be part of the working team to ensure that the Centre operates at maximum efficiency and complies with policies, procedures and standards.
• Provide workshop/conferences/events support and visits to the Centre
• Serve as a liaison to internal and external stakeholders
• Provide effective executive support to Centre Directors
• Continual review of work processes for improved efficiency and effectiveness in administration
• Any ad-hoc duties assigned by Centre Directors

Requirements:

• A good degree in any discipline from a recognized university with at least 3 years of relevant working experience. Applicants with working experience in a university capacity preferred.
• Excellent command of spoken and written English.
• Strong analytical and problem-solving skills
• Meticulous, adaptable and able to multi-task.
• Able to work independently
• Proficient in Microsoft Office applications

• Plan, execute, and finalize projects according to strict deadlines and within budget.
• Define project tasks and resource requirements.
• Develop and maintain project schedules and deliverables.
• Manage project budget and track project costs.
• Proactively identify and mitigate project risks and issues.
• Manage project stakeholders, ensuring effective communication and collaboration.
• Facilitate project team meetings and provide regular project status updates.
• Manage the end to end on-boarding of Clients in accordance with the client Project Governance, Methods, competencies and change management framework.
• Project definition and business case development (scope, objectives, dependencies, Costs, assumptions, acceptance criteria, issues and risks) and approvals.
• Provide a single ‘change’ point of contact and coordination point for key clients and internal stakeholders to achieve project outcomes

• Proven experience as a project manager, delivering projects on time and within budget.
• Strong expertise in project planning and management methodologies.
• Excellent organizational, communication, and leadership skills.
• Ability to manage multiple projects and priorities effectively.
• Attention to detail and strong problem-solving abilities.

What you get to do in this role:    

• Take small to large programmatic sales plays and programs from original concept through final implementation 
• Bring our Industry/vertical and Seller persona focused activation plays into a repeatable framework 
• Develop detailed project execution plan, and manage all processes including progress tracking, metrics, monitoring change control process, and launch 
• Provide overall communication and work with all areas affected by the program including partners, business sponsors 
• Align closely with the Global Sales Play Structure and global operating model design​ 
• Create status reporting to support project/program discussions at Workgroups and Sponsor level 
• Apply consistency and best practices through project initiation, planning, execution and closing phases, promoting outcomes and benefit tracking 
• Validate Sales Play materials such as Pitch Deck, Customer Stories, Demos, Seller Map, Value Workshops, Target Account List​ 
• Accountable for planning and tracking to program milestones and deliverables​, managing initiative risks and issues​ 
• ​Ensures cross-functional collaboration to deliver expected outcomes of the program 
• Represents the Global Sales Play voice in the Geography and related countries in close alignment with Sales Operations and Go To Market

The primary function of Project Management in our business is to effectively meet client requirements by overseeing the project process, managing the schedule, and ensuring that the work of our practitioners is delivered in a timely manner, within budget, and in line with both quality standards and client objectives.

The ideal candidate should possess a strong background in Project Management. It is crucial for them to be able to quickly adapt and perform from the start. Given that this is a large and intricate account, encompassing multiple sub-brands, organisational skills and meticulous attention to detail will be vital for their success. Additionally, occasional presence at our client's office will be required, fostering close collaboration with their extended team.

Responsibilities

• Outline project goals, timelines, and budgets.
• Plan, manage, and execute project activities, including documentation.
• Coordinate closely with multi-discipline teams, fostering collaboration.
• Ensure delivery compliance and uphold quality standards throughout projects.
• Facilitate effective communication between internal business units.
• Liaise with clients to understand needs and manage expectations.
• Identify and address potential project risks, devising contingency plans.
• Manage scope and change requests to avoid delays and cost overages
• Monitor project performance, KPIs report, and address issues

Requirements

• Keen learner with a positive attitude, and ability to work independently
• Good analytical and problem-solving skills
• Good organisational and project management skills
• Good communication skills, and ability to work well with teammates as well as those from other business units
• Resilient to work under pressure, resourceful and ability to adapt and manage

Advantageous

• Some degree of familiarity with the following would be preferred but is not mandatory:
  • Website and/ or mobile app management
  • Agile/Scrum project management
  • User experience/User Interface (UX/UI) design
  • Business Process Reengineering
  • Good understanding of copy validation and transcreation is a plus
  • Has experience in managing Paid Media projects (i.e. DV360/SA360)
  • Has experience in managing Google Analytics 4 projects

• Perm
• Portfolio: Manage leasing for flatted factories, data centers.
• Must have industrial leasing with min 4 years
• Preferably with flatted factories/data center experience

Job Description

• Lead and manage the leasing team to maximise occupancy for the industrial properties.
• Formulating and implementing strategies to maximise rental and occupancy of the properties within the Company’s industrial portfolio
• Securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and liaising with property agents
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost
• Managing tenancy related issues, compiling occupancy and rental reports and other related lease management functions including but not limited to budgeting (2 times in a year)
• Carrying out substantive business development work to secure new tenancies prospects; identify market segments and provide lease management support
• Support Manager in preparing annual rental budget, rental forecast as well as monthly management reporting

• Bachelor of Science in Real Estate, Property Management, Estate Management, Business, Marketing
• At least 4 years of relevant experiences in marketing and leasing
• Sound understanding of the real estate industry with an extensive network of contacts
• Strong presentation, negotiation and effective interpersonal skills
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661

• Permanent position
• Hybrid
• Variable Bonus

• Perm
• Must have at least 5 years of Quantitative Research and team management experience
• Strong communication and presentation skills
• Highly comfortable dealing with large datasets and familiarity with scripting

Job Description

• Demonstrate thought leadership across all levels
• To confidently lead a small team of researchers
• Develop junior members on critical thinking and computational thinking skills
• Able to solve problems creatively, and pivot responsively to operational changes
• Conducting presentations of research results and analyses
• Strong in articulating concepts and ideas in clear and precise manner
• Deployment of adjacent teams for operational work
• Scripting, processing and delivery of accurate survey datasets to clients
• Maintaining excellent relationships with all stakeholders

• Any Bachelor’s degree. (Majors in Mathematics, Engineering, Business, Science, Computing, or any numerical fields preferred)
• At least 5 years of working experience, with leadership roles
• Excellent presentation, communication and public speaking skills
• Analytical with attention to details
• Highly comfortable dealing with large datasets using software (eg. SPSS, R, Python, Power BI etc.)
• Competency with Microsoft Office, and intermediate to advanced skills in Powerpoint and Excel
• Familiarity with scripting and data collection platforms (e.g. WinCATI, Sensus, Forsta) an added advantage
• Fluent in English and one or more of the following languages - Chinese, Malay or Tamil (to handle multilingual stakeholders)
• Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661

• Variable Bonus
• Hybrid
• Birthday leave
• Company medical and insurance

Your Career

You will center your role on relationship management to achieve measurable results in increased revenue, market share, and depth within each partner sales team. Your success in this role will span the creation and execution of unique business plans with each focus partner . You’ll be measured primarily on the execution of the joint business plans . You’ll be working within all levels of large partner organizations and possess a commitment that focuses on developing strategic partnerships based on a long term, “outcome where everybody wins” strategy. 

Your Impact

• Engaging with key stakeholders (Regional Cloud GTM Teams, Regional Channel Directors, Channel Business Managers, etc.) build and execute on a JAPAC Prisma Cloud Ecosystem plan

• As part of the overall plan, identify and recruit new partners who will see Prisma Cloud as a relevant solution in their go-to-market strategy and which have the largest impact 

• Develop and execute business plans driving all aspects of the partner relationship to maximize growth opportunities and ensuring partner is well-positioned to deliver successful customer implementations and recommendations

• Work well in a team environment to ensure partner and customer satisfaction

• Design compelling value proposition that inspire partners to promote our solutions 

• Work with select partners and help them build a services catalogue around our cloud security offerings

• Provide clear and consistent communication across the region with your dedicated partners to build strong partnerships throughout your assignment

• Lead regular business performance and relationship reviews with senior management and various stakeholders 

• Build and maintain activity of performance reports and activity dashboards

• Stakeholder and vendor management: Coordination and liaising with internal and external parties including government bodies, volunteers, external auditors, vendors etc.
• Providing strong support to the Executive Director and Executive Committee where needed i.e. minute taking, drafting of communications, compilation of presentations, preparation of reports and analysis.
• Handling and processing membership applications, including the tracking and resolution of queries.
• Facilitate signing, filing and execution of statutory reports and banking documentation.
• Ensure proper record keeping, filing of documents and correspondences.
• Support on logistics and organisation of events and conferences.
• Managing administrative and billing matters related to events, sponsorship and membership processing.
• Monitoring financial transactions, reporting and reconciliation of financial statements and other payment related tasks.
• Supporting the Executive Director and the Treasurer in financial reporting, budgeting and audit exercises as per agreed deadlines.
• Processing of expense claims.
• Maintenance of membership database and records online.

• At least 5 years' working experience in relevant experience
• Strong in Microsoft Office (MS Excel, PowerPoint, Word).
• Experience with conferencing platforms (Zoom, MS Teams), DBS IDEAL, Corppass submissions.
• Strong facilitation skills and experience in dealing with multiple stakeholders.
• Ability to problem solve and independently tackle issues to resolution.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• 3 to 6 months contract, Salary up to $5,500
• Finance experience is a MUST

Responsibilities:

• Define project scope, objectives, and deliverables. Develop detailed project plans, including schedules, budgets, and resource allocation.
• Lead cross-functional project teams, ensuring alignment with project goals and milestones.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear manner.
• Identify project risks and develop mitigation strategies to minimize project disruptions.
• Ensure that project deliverables meet quality standards and client requirements.
• Monitor project budgets and financial performance, making necessary adjustments to stay within budget.
• Track project schedules and timelines, identifying and addressing any deviations.
• Manage project scope changes, ensuring that changes are documented, approved, and integrated into the project plan.
• Proactively identify and resolve project issues to keep projects on track.
• Build and maintain strong client relationships, serving as the primary point of contact for project-related matters.
• Prepare and deliver regular project status reports to clients and senior management.
• Maintain project documentation, including project plans, status reports, and meeting minutes.

Requirement:

• Bachelor's degree in Information Technology, Computer Science, or a related field (Master's degree preferred).
• Proven experience as an IT Project Manager (minimum 3-5 years) in a consulting or professional services environment.
• Strong understanding of project management methodologies, tools, and best practices.
• PMP, PRINCE2, or other relevant project management certifications are a plus.
• HCC or GCC Cloud experience is a added advantage.
• Excellent leadership and team management skills.
• Experience in managing multiple IT projects simultaneously.
• Client-focused approach with a commitment to delivering exceptional service.
• Adept at working in a fast-paced, dynamic consulting environment.
• Proficiency in project management software and tools.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

4e Exchange, a globally leading financial derivatives trading platform in the financial services industry, is looking for an HR Manager to join their team. As an HR Manager at 4e Exchange, you will have the opportunity to oversee the HR function and make a significant impact on the organization's success and growth.

With a comprehensive range of financial trading services and products, 4e Exchange is dedicated to providing users with innovative solutions for fiat and digital asset trading. The company's team of industry experts and advanced technology ensures they remain at the forefront of the market.

Responsibilities

• Develop and implement HR strategies aligned with the organization's overall objectives.
• Provide leadership and guidance to the HR team, fostering a high-performance culture.
• Collaborate with senior management to understand business goals and translate them into HR initiatives.
• Develop and implement effective onboarding processes and programs.
• Lead workforce planning, talent development, and succession planning initiatives.
• Manage employee relations, addressing and resolving workplace issues.
• Develop and implement HR policies and procedures, ensuring compliance with legal requirements.
• Implement performance management systems to drive continuous improvement.
• Lead the development and execution of employee training and development programs.
• Oversee the design and administration of competitive compensation and benefits programs.
• Conduct regular market analysis to ensure the organization's compensation strategy is competitive.
• Ensure HR practices comply with relevant employment laws and regulations.
• Stay updated on changes in employment legislation and adjust policies and practices accordingly.
  

• Min. Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• Proven experience in a senior HR leadership role in .com, IT Services, Financial etc. Industry.
• In-depth knowledge of HR principles, practices, and employment legislation.
• Strong leadership and strategic thinking abilities.
• Excellent communication and interpersonal skills.

Royal Ocean Marine, a leading headhunting /recruitment agencies company in the maritime industry, is currently seeking a Technical Manager to join our client's a local shipping company

• responsible for overseeing the technical operations of our client's fleet of ships, ensuring their safe and efficient operation.
• collaborate closely with the operations team, vessel crew, and external service providers to manage maintenance, repairs, and dry-docking activities
• responsible for managing costs, ensuring compliance with industry regulations, and implementing continuous improvement initiatives.
• mentor and support a team of technical professionals, providing guidance, training, and support to ensure the highest standards of technical excellence are maintained.
• establish and maintain strong relationships with stakeholders, including ship owners, class societies, and regulatory bodies.

• Bachelor's degree in Marine Engineering or related field; COC (Class 1) Marine Engineer. Those without COC can also apply if have experience as technical manager
• Minimum of 5 years of experience in technical management for ship management companies
• Strong knowledge of vessel maintenance, repairs, and dry-docking procedures
• Excellent understanding of industry regulations and standards
• Ability to manage costs and budgets effectively
• Proven leadership and team management skills
• Excellent communication and interpersonal skills
• Good problem-solving and decision-making abilities

Chan Chee Meng

EA 07C3069

R1110620

Client facing project manager with 8+ years of experience in platform change and transitions. Candidate having experience in Wealth products, funds in particular will stand out. 

• 5+ relevant experience in change management or migration projects (Client facing)
• Manage the end to end on-boarding of Clients in accordance with the banking Project Governance, Methods, competencies and change management frameworks
• Project definition and business case development (scope, objectives, dependencies, Costs, assumptions, acceptance criteria, issues and risks) and approvals
• Provide a single ‘change’ point of contact and coordination point for key clients and internal stakeholders to achieve project outcomes
  

• Collaborate with Business Units during their reorganization, offering guidance on manpower requests. 
• Investigate reorganization possibilities, emphasizing areas with potential synergies or a significant amount of administrative/transactional work that could be streamlined or automated. 
• Supervise the precise upkeep of the organizational structure and positions in Success Factor. 
• Act as the primary coordinator for the annual Manpower Budgeting Exercise for the Head Office, involving communication with divisions, reviewing their plans, and preparing presentations for Management clearance. 
• Coordinate with Payrolls to execute budget cost planning for the upcoming Financial Year. 
• Verify the accuracy of monthly workforce metrics for reporting purposes.

• Hold a Bachelor's degree from a university. 
• Minimum of 5 years of experience in HR manpower planning and organizational development within a commercial setting, demonstrating proficiency in handling organizational dynamics issues and successfully executing enterprise-level change programs. 
• Capable of working autonomously, effectively managing competing priorities, and performing well under pressure.
• Singaporean only

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Salary up to $8,000 with Bonuses
• Experience in manpower planning and budgeting

Responsibilities:

• Strategic Program Leadership: Take ownership of our clients' strategic initiatives and programs, working closely with senior leadership to define objectives, scope, and success criteria.
• Consultative Approach: Apply your consulting background to provide strategic guidance and insights, aligning programs with industry best practices and market trends.
• Program Planning: Develop comprehensive program plans, outlining goals, timelines, resource requirements, and key performance indicators (KPIs).
• Risk Management: Identify potential risks and issues proactively, developing mitigation strategies and contingency plans to ensure program success.Stakeholder Engagement: Build and maintain strong relationships with senior stakeholders, acting as a trusted advisor and ensuring alignment with strategic goals.
• Resource Allocation: Oversee resource allocation across programs, optimizing the utilization of talent, technology, and budget to maximize program effectiveness.
• Performance Monitoring: Implement robust program performance measurement frameworks, regularly tracking and reporting on KPIs to stakeholders.
• Change Management: Lead change management efforts, facilitating organizational readiness for program implementations and transitions.
• Quality Assurance: Maintain program quality by establishing and enforcing best practices, standards, and methodologies.
• Continuous Improvement: Drive a culture of continuous improvement within the PMO, fostering innovation and the adoption of industry-leading practices.
• Team Leadership: Lead and mentor a team of program managers, providing guidance, coaching, and professional development opportunities.

Requirements / Qualifications

• Bachelor's Degree in Computer Science or Business Administration, or other related field.
• Proven experience (minimum 8-10 years) as a Program Manager in a consulting environment with a focus on strategic initiatives.
• Strong understanding of program management methodologies, tools, and best practices.
• Exceptional analytical and problem-solving skills, with the ability to think strategically and act tactically when necessary.
• Expertise in stakeholder management and the ability to build consensus among diverse groups of stakeholders.
• Demonstrated experience in leading cross-functional teams and driving successful program outcomes.
• Excellent communication and presentation skills, with the ability to convey complex ideas in a clear and concise manner.
• PMP, PgMP, or other relevant certifications are a plus.
• Proficiency in project management and collaboration software (e.g., Microsoft Project, SharePoint, JIRA).
• A strategic thinker with a track record of delivering results on complex and high-impact programs.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Royal Ocean Marine is currently seeking a skilled and experienced Shipmanagement Procurement Manager to join our client's team. As the Shipmanagement Procurement Manager, you will be responsible for overseeing the procurement activities for our shipmanagement operations. You will work closely with various internal stakeholders and external suppliers to ensure the timely and cost-effective procurement of goods and services.

Responsibilities

• Develop and implement procurement strategies to support the shipmanagement operations
• Source and evaluate suppliers, negotiate contracts, and ensure compliance with company policies
• Manage and track procurement activities, including order placement, delivery, and payment processing
• Collaborate with internal stakeholders to understand their requirements and provide procurement support
• Monitor market trends and industry developments to identify potential suppliers and cost-saving opportunities
• Maintain accurate procurement records and documentation
• Ensure compliance with relevant regulations and industry standards

• Minimum of 5 years of experience in shipmanagement procurement or related field
• Strong knowledge of shipmanagement operations and the maritime industry
• Proven experience in supplier management, contract negotiation, and cost control
• Excellent communication, negotiation, and problem-solving skills
• Proficient in procurement software and MS Office
• Ability to work independently and handle multiple tasks and priorities
• Attention to detail and strong organizational skills
• Relevant certifications or qualifications in procurement or supply chain management

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

Globally ranked among top research and technology organizations in the environment and water domain, the NEWRI ecosystem interacts across a multi- and inter- disciplinary platform of” Research – engineering – Development ‘(RED) activities in its approach to developing innovative solutions.

With leading edge technology and robust engineering, NEWRI strives to take its fundamental research from novel lab-scale innovation to industry-level translation and derisking activities- from field applications, to piloting and development at full scale in real life settings.

Through industrial and community- philanthropic projects for commercial and societal impact, NEWRI continuously strives to make a difference towards developing a circular economy for global sustainability.

Key Job Purpose

As a member of the grant admin/ management team the role is on grant management in providing support and integrated administrative and management requirements of funding awards secured through NEWRI’s cohort of faculty PIs/collaborators. This includes budgeting, expense review and budget reporting as well as developing and implementing compliance programs and working closely with different processing departments researchers and PIs including external stakeholders.

Responsibilities

• Responsible for supporting grant funding management, ensure effective controls are developed and maintained to assure the integrity of the university and funding agency.

• Develop and design a relevant manpower due process application, ideas and solutions to where established policies and procedures could improve to over manpower related discrepancies and promote efficiency and effectiveness

• Supporting grant management team in financial management and budgeting methods, policies, procedures, systems, and practices to assess the financial capability of the respective project.

• Support grant management team in assessing, evaluating, managing and monitoring funding for compliance with NTU, NEWRI and funding agency regulations, policies and procedures

• Support project completion in timely manner, within budget, funding terms and due governance

• Any other ad-hoc work assigned

Requirements

• Bachelor degree in a relevant engineering discipline

• Minimum 3-4 years of relevant working experiences to operate and manage independently in general admin and business operations

• Strong finance and/or accounting with excellent analytical and numerical skills

• Proficiency in MS office applications

• A strategic thinker with efficient problem-solving skills

• A confident and matured communicator who can effectively inter-act and support all levels of colleagues

• Always ready to accept challenges with positive attitude

• Excellent oral and written communication skills

• Meticulous and attention to detail, follow-up and organizational skills

• Good time management skills

Your Career

We are looking for an experienced Digital Marketing leader who can transform the marketing executions by optimizing processes, leveraging data, tools, infrastructure and AI to deliver the consistent growth and required business outcomes.

The ideal candidate is someone who loves being hands-on, highly competent in leading teams, developing disruptive growth driving strategies, implementing scalable processes, analyzing data and helping build and track the performance of field marketing and demand generation programs. You’re excited about staying up to date in a fast-paced industry, being a proactive researcher who has introduced new tools or technologies aimed at enhancing operational efficiency and achieving maximized outcomes in your previous roles.

You’re excited by the challenge of working in an ever-evolving environment and are skilled in motivating teams to deliver their best. You're someone who can bring a strong strategic focus, foster a culture of innovation and collaboration, and help the team tackle the challenges that accompany rocketship growth. Reporting to our Head of JAPAC DG Hub Services, this is a high-impact role where you will work closely with other marketing teams to manage strategy, operations, budget, and plans. You are at the core of all marketing executions in JAPAC partnered with the Shared Services team in HQ, JAPAC marketing leadership team, along with the regional sales teams, GTM leads and Channel ecosystem. As someone who understands how to operate like a CMO of your function, you will lead on key growth initiatives like CXO engagement/ABM programs, demand generation, and drive quality pipeline with a target contribution for the business. You’re also responsible for developing and growing the Programs & Ops team to be a top performing team. The successful candidate will have a proven record of strategic planning, field and program marketing experience - and isn’t afraid to roll up their sleeves alongside your team.

Your Impact - Marketing Programs & Operations Team Lead: 

• Demand Generation Oversight: Strategize, design, and execute JAPAC demand generation programs, ensuring seamless operations and optimal performance.

• Establish CoE (Center of Excellence): Drive operational efficiency, streamlined processes, enhanced customer satisfaction and increased agility by leveraging technologies as needed.

• Technology Adoption: Collaborate with HQ Marketing Operations team or IT team to identify, design, and implement solutions that help us grow and scale with agile. Expected to act as the AI transformation consultant for the team.

• Analytics and Reporting: Track and provide the Marketing leadership team with ongoing analysis for marketing contribution to pipeline/bookings, program ROI, contact acquisition, campaign results, and etc. Verify and analyze the data for MBR and QBR.

• Sales-Marketing Alignment: Drive initiatives emphasizing lead management and governance, elevating data quality and refining lead quality for seamless sales-marketing collaboration.

• Enhanced Customer Experience: Implement customer-centric processes to cultivate loyalty, advocacy, and lifetime value, enhancing overall customer satisfaction.

• Database Strategy and Management: Define and execute database strategies, ensuring data quality, and implementing hygiene practices through collaboration with Shared Services.

• Agency Management: Onboard, manage, and optimize external agency resources across various JAPAC time zones for optimal support and results.

• Team Leadership and Development: Lead and mentor a high-performing team, fostering growth, development, and talent acquisition to fill key roles effectively.

STRATEGIC CATEGORY DEVELOPMENT

• Support the Shopper marketing manager in developing category vision and cascade on channel level.
• Update Category Drivers with new products and initiatives launch.
• Generate new relevant shopper / channel insights, lead Shopper / Customer studies.
• Lead NP launch preparation from Shopper marketing side: route to trade, selling story, OPEX KPIs. Collaborate with marketing to design the best bundle and the optimum trade support.
• Participate in AOP (budgeting) process in order to reach OPEX objectives.

STRATEGIC CUSTOMER DEVELOPMENT

• Determine priorities on Category management projects, support Shopper Marketing Manager in leading top customer projects (JBP) and lead cross-customer / channel projects
• Run category, channel, and customer analysis to detect opportunities to increase category & brand sales for all customers
• Design assortment and shelving guidelines per channel in order to increase Company and Category sales
• Make proposal on shelf-display to ensure layout implementation
• Run quarterly / monthly evaluation of category management projects.

OPERATIONAL EXCELLENCE (OPEX)

• Support Shopper marketing manager in leading Operational Excellence: defining the key opportunities on OPEX topics nationally and account-specific like shelf position, assortment/ distribution opportunities, OOS, promotional executions etc.
• Deliver sustainable growth with on high sales efficiency level
• Lead OPEX scorecard, provide monthly communication of OPEX KPIs performance with Sales feedback, report qualitative summary to Shopper marketing manager and Country Manager
• Develop and deploy on-time and qualitative OPEX communication (monthly KPIs reporting, guidelines update, OPEX deployment events for sales) to ensure full knowledge of Company objectives on every Sales force level at any time

PROMOTIONAL ACTIVITY

• Support Shopper marketing manager in developing promo strategy per channel based on brand objectives and financial KPIs
• Lead the proposal of new promotional activities with our products to increase our promotional effectiveness
• Develop and deploy educational materials, based on category knowledge, to deliver Category vision and drivers.

This role is part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and drive customer business outcomes. We do this through a portfolio of services, delivered by world-class consultants, training and success professionals, our leading practices, methodologies, and tools, as well as our ecosystem of partners. 

What you get to do in this role:

As a ServiceNow Service Development Manager, you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilising our products. These service offerings include our Impact success offering and product adoption services.

The SDM is integral to the regional sales team. They collaborate with the Services Account Executive, account team and our customers to ensure successful implementation and adoption. In a quota-carrying role, the Services Development Manager partners with the Services Account Executive, the ServiceNow Sales team and our partner ecosystem to develop and successfully execute Services sales opportunities across the territories of the Services Account Executive on very large accounts and new logos.

• Collaborate with inside and outside Digital, Field, and Partner sales team members to develop and execute success and adoption services opportunities in collaboration with the Services Account Executives and their designated territories.
• Work with the SAE in your region to prioritise sales activities against specific opportunities on clear role-responsible guidelines.
• Work effectively and collaborate with the Expert Services delivery team to identify additional revenue opportunities from existing engagements, including Change Orders.
• Participate in all district activities to develop a programmatic approach to creating, managing, and closing a pipeline of opportunities commensurate with achieving assigned service quotas.
• Proactively create new Services opportunities Impact and Adoption Services for new and installed base customers.
• Own the responsibility for any Impact Guided deal in the territories of the Services Account Executives.
• Manage sales opportunities and business relationships from the office with influential contacts across the territories of the Services Account Executive on very large accounts and new logos. Work with the extended support and delivery team to drive the development of packaging strategies and services proposals.
• Prioritise and manage inbound services sales requests.
• Execute Value-based Selling Methodology for Impact and Adoption services opportunities.
• Meeting or exceeding Monthly, Quarterly and Annual sales targets.
• Providing accurate information to management for forecasting, quarterly business reviews, etc.
• Ensuring compliance with operational standards and customer relationship management.