Come join the AGS family, on this chic and very well-known high-end retail brand in Singapore!

The key focus for the Recruitment Relationship Manager (Recruitment Partner) is to lead the successful fulfillment of open vacancies with relevant hiring managers and to be the first point of contact for their hiring needs. You will work collaboratively with and provide direction to the Recruitment Sourcing Specialists and Recruitment Coordinator.

In this role, you will assist in driving best practices across the recruitment lifecycle and strive to be an ambassador for the Allegis Global Solutions brand at every interaction.

Your duties may include, but are not limited to:

• Undertaking recruitment activities with a focus on direct sourcing.
• Understanding the recruitment delivery process and carrying out activities accordingly to ensure that account KPIs are met.
• Communicating recruitment trends, market intelligence, and acting as a Talent Advisor to hiring managers.
• Identifying and escalating risk or compliance issues.
• Managing requisitions through accurate documentation of all recruitment-related data and information as per current recruitment legislation and agreed client process at all times.
• Providing recruitment guidance and advice to the Recruitment Sourcing Specialist and Recruitment Coordinator located in the Recruitment Delivery Center.
• Monitoring and analyzing recruitment activity of designated business areas for accurate volume forecasting. 
• Coaching candidates on how to prepare for selection stages.
• Providing professional advice and open and honest feedback to candidates in a timely manner and in accordance with recruitment best practices.
• Utilizing specialist market knowledge to assist with the development and ongoing management of pre-qualified talent pools in collaboration with the Recruitment Sourcing Specialist.

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

Your role as a Department Manager is to put the customer & colleagues at the center of everything you do. You need to ensure the highest possible level of customer service and ensure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store by leading with clear actions, as well as follow up on the results. You ensure you have a great team and support their development, trainings, performance and talent pipeline. Our business is your business, so when you grow we grow.

Key responsibilities:

Sales & Profit

• You regularly analyze and follow up on your department’s KPI and take actions to maximize results.
• With initiative, collaborative and strong commercial mindset, you prioritize and take actions in your department to deliver great customer experience, making positive impact on sales.
• Together with your Store and Area team, you ensure scheduling maximizes conversion & customer experience within the hours plan, in line with sales budget.
• Ensuring that your store meets H&M standards, you work with active feedback and follow up on customer service, garments level, visual presentation, store operation best practices and maintenance of store according to the Customer Experience Tool.
• You ensure a healthy and safe environment by active identification of potential risk, threats, opportunities, loss and prevention, and follows up by taking actions ensuring guidelines are followed by your team.

People & Team

• You manage the recruitment, training, development, succession planning and growth of your team.
• This is achieved by consistent performance management, ensuring feedbacks, development plans and expectations are communicated in an inspiring way through frequent check-ins.
• You work actively with talent and leadership development in your team by leading with example, close coaching approach and bringing our Culture and Value to life.
• You ensure regular and clear communication with your team on business performance, brand’s direction, as well as country and area goals strategy.
• Track record in delivering great sales, profit, customer experience and built great teams.
• Leadership experience with high level of trust and integrity, clear vision, goals and result driven with a deep interest in developing people.
• Team player with positive, motivated and collaborative mindset, living the H&M Values to the fullest.
• Inspiring and excellent communicator with strong feedback culture, straightforward and open mindedness.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

Job Description

As we continue to expand and drive innovation, we are seeking a dynamic and experienced IT Project Manager cum Business Analyst to join our team in Singapore. Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or other Project Managers in various aspects of project management, including:

• Crafting proposals and quotations, and skillfully negotiating with clients.
• Managing project implementation plans and budgets.
• Defining project deliverables at each milestone.
• Vigilantly monitoring progress and taking proactive measures when needed.

Requirement Elicitation and Analysis: Collaborate closely with Clients, product owners, stakeholders, and end-users to gather, analyze, and document detailed business requirements, user stories, and acceptance criteria. Translate business needs into actionable tasks for the development team.

User Story Creation: Translate business requirements into clear and concise user stories that outline the who, what, and why of each feature or functionality. Craft user stories with well-defined acceptance criteria that are understandable by both technical and non-technical team members.

Cross-functional Collaboration: Act as a liaison between the development team and business stakeholders. Facilitate effective communication and collaboration to ensure a shared understanding of requirements and project progress.

Quality Assurance: Oversee QA/QC activities to ensure successful and timely project delivery, aligning precisely with client expectations.

Documentation Guru: Prepare a variety of project documentation, including Minutes of Meeting, Requirement Specifications, Design Specifications (or Understanding Documents), Training and User Manuals, Release Notes, and Project Status Reports.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: Minimum 3 years’ experience in the IT industry is preferred.
3. Softskills: Excellent communication, problem solving, time management and critical thinking skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint, MS Teams), Jira.
5. Attitude: You're organized, meticulous, always approach tasks with a positive attitude, and work well.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Description

We’re expanding and are actively looking for an experienced and highly motivated talent to join our Revenue team. You’ll be working alongside Partnership, Marketing and Customer Success team to generate sales leads in a fast-paced and collaborative environment.

Responsibilities

• Build business development pipeline by proactively identifying opportunities and engaging with key prospects
• Plan and execute a territory plan with clear account prioritisation
• Prospect into new accounts and broaden coverage of existing accounts to uncover more opportunities and increase wallet share.
• Map customer organisations and maintain relationships with C-level, directors and key personnel.
• Uncover customers’ pressures, challenges and priorities to effectively position our solutions to meet business objectives
• Lead tender submissions, run pricing and tender/proposal reviews with senior management to ensure alignment to the customer requirements
• Continually gather feedback from customers and understand demand trends in order to shape the company’s offerings.

Requirements

• Minimum 5 years of relevant sales experience
• Impressive track record in B2B or B2G sales, with key established connections in the government, mid-market and/or enterprise sectors
• Experience in public cloud business development or technical sales experience in developing ICT technologies, cloud native solution
• Knowledge of identifying, developing, negotiating, and closing large-scale IT and public cloud technology deals
• Knowledge of positioning and selling cloud and big data technology in new customers and new market segments
• Knowledge and a network in the cloud infrastructure and/or systems integrator space is a plus
• Demonstratable history of successfully developing and maintaining senior client relationships
• Demonstrable success in hunting for opportunities and seeing through deals from end-to-end
• Strong negotiator with sharp questioning and listening skills
• A highly self-motivated and independent worker
• Team player with excellent communication and presentation skills
• Candidate must possess at least a Bachelor’s Degree in a relevant field

The Project Contract Manager (PrCM) is a key member of the project team, working in close collaboration with the Project Manager and core project team. He/she provides guidance and leadership to develop, implement, and drive proactive contract/claim management and risk mitigation strategies in accordance with Alstom’s business objectives; including extensions of time (EoTs), variations orders, contract amendments. He/she ensures proper record keeping and file preparation in support of robust claim files.

If you’re ambitious, driven and team-spirited, this is your opportunity to build a career as Project Contract Manager in Singapore.

Primary Responsibilities:

• Drives the Contract Management activities for the allocated project proactively and manage a few Project Contracts Managers (other projects) simultaneously
• Ensures application of Contract, Claims and Insurance Management Manual (CCIM) and Alstom governance
• Drives preparation of Contract Summary and ensure it is widely communicated and regularly updated
• Prepares with Core Project Team Contract Management Strategy Plan (CMSP)
• Organizes the Contract Management Day with the Core Project Team
• Carefully analyzes the contract to build and drive implementation of Contract/Claim Management Strategy Plan, as well as keep it updated with project team on quarterly basis
• Contributes to CDRL by the Project Team members is launched in time, is accurately communicated, and updated
• Monitors Works toward contract obligations, including monitoring of project schedule toward achieving contractual milestones
• Ensures timely issuance of contractual notices to customers/partners
• Establishes and implement project specific commercial procedures, particularly regarding correspondences, notifications, insurance, variation requests/orders and claims preparation files
• In collaboration with Documentation Controller and/or Project Contract Administrator, Project Contract manager or Junior Contract Manager ensures a reliable filing and easy access of correspondence from and to customers/partners
• Monitors/manages correspondence by analyzing (for and with Project Manager/Director) incoming and outgoing correspondence to customers/partners
• Contributes to Return of Experience
• Monitors/manages insurance policy and keep its validity in collaboration with Regional Insurance Manager. Keeps the Regional Insurance Manager duly updated regarding all changes on the project that could represent any deviation of the reaching of the insurance policy
• Develops and produces any project specific processes and ways of working for contract/claim management.
• Develops a pragmatic commercial approach based on contractual analysis of the project, to protect, on a daily basis, Alstom interests toward customers and partners
• Carefully monitors, records, and notifies customer/partners regarding claims/counterclaims and prepares and manages all elements and supporting documentation for claims/counterclaims negotiations
• Monitors customer/partner requests for variations / change orders / extensions of time. Provides follow-up, as necessary, to drive to transactional closure, including updates to the VO/VR/Delay registers, preparation of commercial offer, and prepares associated contractual letters for CD/PM approval.
• Provides creative advice on specific issues, risks, and contractual/claims activities, taking into account the contract and business objectives
• Reports on contract management and claims activities to the project, and Legal, and Contract Management teams.
• Ensures Contract management KPIS are reported as per reporting deadlines including gathering the inputs from Key supplier Contract Managers and Insurance Managers.
• Provides training on contract/claim management to key project stakeholders, including project management, finance, engineering, and sourcing communities
• Anticipates events and risks associated with the contract management activities; proposes alternative proactive solutions to keep the situation under control
• Works closely with the Project Directors, Project Managers, Project Controllers, Project Engineering Managers, Sourcing Contract Managers, and Project Planning Managers, to identify and mitigate risks; and to identify, maximize, and leverage claim opportunities
• Provides at any time, on management demand, a reliable and understandable contractual and commercial analysis of the project
• For Dispute Arbitration Board (DAB) or similar non-litigation mechanism for dispute resolution, PrCM is required to prepare DAB files, referral notes along with substantial evidences and active participation in the process before the adjudication board or similar board
• For litigation process handled by Legal Team, PrCM will support Legal team or external counsel
• Manages, trains, develops, and share knowledge and expertise to Project Contract Managers, Junior Project Contract Managers and Project Contract Administrators.

Key Requirements:

• A degree in Law, Engineering, Finance, Technical, Economics or business sciences
• Relevant experience in Contract/Claim Management experience (preferred) / Project Management
• Ability to read and interpret contractual documents, including terms and conditions, planning, and technical specifications
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to understand project financials and impact of contract/claim management on project’s profitability.

At Gusta Sourdough Pizza Co (IG: @gustapizza.co), we are a young & dynamic team of passionate people that love to R&D and create new products. We are looking for enthusiastic and motivated individuals like us to join and expand our team.

Prior Front-of-the-House F&B experience is preferable. Candidates should have the right to work in Singapore.

Your Role is to:

• Supervise front of the house during operations
• Manage junior staff and assist other managers.
• Enforce company policies, procedures, programs and performance standards.
• Responsible to ensure that the service standards of the pizza restaurant are met by all staff.
• Speak to customers and be prepared to deal with any problems or customer feedback
• Handle customer complaints during Manager's absence.
• Manage and motivate staff.
• Provide staff with support and training.

We are looking for someone with:

• Warm, friendly and cheerful personality
• Good work ethics and willing to learn
• Detailed, energetic and highly motivated
• Excellent communication and interpersonal skills
• Fluent in English, any other language is a plus
• O Level, Diploma or Professional certificate
• Min 4 years of experience is preferred, candidate should possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management or equivalent.

Our Benefits are:

• Salary: $3,400.00 - $4,000.00 per month depending on experience
• 4.5 day work week (44h/week).
• Overtime pay + Monthly performance bonus ($300-600)
• Insurance coverage
• Meal provided during shift
• Fast career development & Training provided

Experienced candidates will be considered for more senior roles.

Apply now to join our team and enjoy fast career development opportunities with more exciting overseas projects to come!

Responsibilities:

Budget Management:

• Develop buying strategies and product allocation to maximize sales budget.

Merchandising Analysis:

• Create reliable reports, manage markdowns, and optimize inventory turnover and sales.

Inventory Management:

• Monitor stock levels, reorder products, and align inventory with sales forecasts and demand.

Market Insights:

• Identify local needs through competitor analysis and provide valuable input.

Cross-Functional Collaboration:

• Work closely with Retail Operations, E-commerce, Visual Merchandising, Marketing, and Warehouse teams to execute marketing plans and drive product sales.

Requirements:

• Posses Diploma/Bachelor's Degree in Business, Marketing, Retail Management, or a related field.
• Minimum 4 years of retail or merchandising experience in a similar field.
• Strong analytical skills with a focus on business understanding; Experience in data analysis and reporting would be an added advantaged.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration No.: R1101084

EA License No.: 20C0426 (Elitez & Associates)

Job Description:

As a Project Management Executive at Tecson Engineering Pte Ltd, you will play a pivotal role in ensuring the successful planning, execution, and completion of projects. You will work closely with cross-functional teams, clients, and stakeholders to drive project milestones, monitor progress, and maintain project documentation. Your contributions will be essential in achieving project goals and delivering value to our clients.

Key Responsibilities: (including but not limited to)

1. Project Planning: Collaborate with project managers to develop comprehensive project plans, including scope, objectives, timelines, and resource allocation.
2. Execution Oversight: Assist in project execution by monitoring and tracking project progress, identifying issues, and facilitating problem-solving.
3. Documentation: Maintain accurate and up-to-date project documentation, including project schedules, status reports, and change orders.
4. Team Coordination: Foster effective communication and collaboration among project teams, ensuring everyone is aligned with project goals and objectives.
5. Client Interaction: Act as a point of contact for clients, providing updates on project status, addressing inquiries, and ensuring client satisfaction.
6. Risk Management: Identify project risks and assist in the development of risk mitigation strategies.
7. Quality Assurance/Controller: Ensure that project deliverables meet quality standards and adhere to project specifications.
8. Other Ad Hoc Duties.

Qualifications:

• Education: Min. Diploma Holder in business, project management, or a related field. A PMP or CAPM certification is a plus.
• Experience: Previous experience in project management or a related role is preferred but not mandatory. Entry-level candidates with strong organizational and communication skills may be considered.
• Organizational Skills: Exceptional organizational and time-management skills to handle multiple projects simultaneously.
• Communication Skills: Strong written and verbal communication skills to interact with team members, clients, and stakeholders effectively.
• Adaptability: Ability to adapt to changing project requirements and priorities.
• Problem-Solving: Strong problem-solving abilities and the capacity to make sound decisions under pressure.
• Technology Proficiency: Proficiency in project management software (e.g., Microsoft Project, Trello, Asana) and Microsoft Office Suite.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative and dynamic work environment.
• Exposure to a wide range of projects in Engineering Sector.

How to Apply:

If you are a dedicated and detail-oriented professional with a passion for project management, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant skills and experiences .

The Technical Manager’s primary job responsibility is to reduce risk to Paramount Global Information and Information Systems through the understanding and use of various data security technologies, applications, methodologies and industry standards. You will be a Technology professional who is able to provide advanced expertise in Information Security Technologies and risk reduction strategies.

Responsibilities:

• Understands industry standard Information Security process and technology

• Works independently applying in-depth knowledge of multiple Information Security technologies (IDS/Firewalls/Anomaly Detection etc.), as appropriate

• Acts as a consultant to IT professionals and business partners in their area Information and Cyber Security risks and controls

• Performs sophisticated analysis of Information Security related logs and log data to surface potential Information Security risk and concerns for resolution. Escalate findings and recommendations to management

• Effectively uses the Paramount Global Information Security Application and Services Portfolio to reduce risk to Paramount Global Information and Information Systems

• Proactively makes risk reducing recommendations to appropriate business units regarding the development of new or existing services

• Proactively looks for innovative approaches to maintaining and improving the Paramount Global Information Security Framework

• Maintain broad experience in Information Security and can identify and leverage technical experts in different specialized fields across other departments

• Participates in Incident Response training initiatives and when required ensures active participation in the incident response lifecycle governed by the Technical CERT Policy

• Ensure all the services and or applications supported are consistently performing as intended this includes coordinating upgrades and or improvements

• Frequently reviews any tickets in any service ticketing queues related to the group managed to ensure proper ticket closure

Qualifications:

· Bachelor’s degree or equivalent preferred

· Minimum 10 years of IT related and information security technical management experience

· Goal driven individual with strong technical, interpersonal, and organizational skills

· Good positive working attitude with the commitment to achieve

· Independent with initiative & creative problem solver

· Able to work in a dynamic environment and meet tight deadlines

Rapsodo is a sports analytics company that empowers athletes and coaches to analyse and enhance their game with affordable, portable, and easy-to-use data-driven sports technologies. Our mission is to assist athletes in reaching their full potential by providing reliable data through robust analytics and sport technologies. Rapsodo is at the forefront of reshaping the sports tech industry, aligning with new trends and technologies, and transferring its electronic experience to this exciting and challenging environment. As Rapsodo, we are in a phase of rapid growth, actively reshaping the future, and taking significant strides toward the heart of sports tech solutions.

We are currently in an exciting phase of rapid growth and expansion and are seeking a Project Manager ready to join us in reshaping the future of sports technologies. The Project Manager will oversee the full execution of hardware/software/mechanical/data & algorithms projects. The primary focus of the Project Manager will be to lead a team of internal resources to successfully deliver Rapsodo's next-generation Sport-Tech Solutions to our clients and partners. As Rapsodo, we foster a culture of collective responsibility, where each team member contributes to the efficiency and solidity of our technology and operations, guided by our core values of hard work, teamwork, innovation, and agility.

Job Description:

• Oversee all Project Management Cycles from ideation to mass production, aligning with customer and project stakeholder expectations.
• Serve as the single point of contact for customer projects, responsible for implementing and communicating action plans to meet Customer Project objectives.
• Coordinate project schedules, resources, and information, working closely with customers to define project requirements, scope, and objectives.
• Develop project plans in alignment with project goals and perform cross-departmental planning for all functions involved.
• Lead design and development engineering and operations teams to execute the project plan in line with Rapsodo's commitment to customers in terms of delivery date, cost, and quality targets.
• Manage, monitor, and control project scope, risks, changes, and reporting activities from project inception through launch.
• Ensure that all Product Development Life Cycle processes are followed, and gates and milestones are accomplished.
• Ensure the proper and successful delivery and deployment of projects.

Job Profile:

• A BSc degree in Engineering is required, and an M.Sc. is a plus (preferably in Computer/Electronic Science Eng.).
• Possess 3+ years of project/program management experience, with a project management certification being advantageous.
• Experience with project management and collaboration tools, such as Jira and Confluence.
• Ability to communicate technical information clearly and succinctly to both technical and non-technical team members.
• Strong understanding of Software & System Design, Device & Platform Architecture, and experience in complete Product Life Cycle Development.
• Excellent communication, problem-solving, and analytical skills.
• Fluent in English.
• Solid presentation skills.
• Excellent interpersonal skills, including the ability to work across an international organization.
• Strong leadership skills, decision-maker, team player, self-motivated, with the ability to work effectively in a dynamic multi-cultural environment.

Reporting to the Regional Engineering Service Manager, you will lead the Singapore engineering team to represent the Company in supporting and servicing our range of medical/surgical products to medical professionals.

Responsibilities

• Carry out preventive maintenance, applications integration and resolve technical problems as and when required.
• Involved in projects by providing technical expertise and creative problem solving.
• Investigate product complaints and determine repair requirements until total corrective action is taken
• Conduct device commissioning, preventive maintenance, applications integration, and resolve technical problems as and when required
• Involved in projects by provide technical expertise and creative problem solving
• Investigate product complaints and determine repair requirements until total corrective action is taken
• Establish and maintain excellent customer rapport
• Conduct device commissioning and troubleshooting work on medical devices
• Maintains proper record of support and service work conducted
• Project Management, monitor project progress and ensure all works are completed within time frame
• Supervise, guide and coordinate with Project Engineers on site

Requirements

• Minimum Diploma, Biomedical/Electrical/Electronics Engineering preferred
• Knowledge in IT Network and System preferred
• Enthusiastic team player who can also work independently
• Good spoken and written English
• Excellent communication and interpersonal skills
• Customer focused, positive work attitude and self-motivated
• Good sense of urgency
• Leadership ability

If you aspire to be part of our dynamic team, you are invited to apply online with a comprehensive resume.

We regret only shortlisted candidates will be notified.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Overview:

Our Healthcare client is looking for Assistant Finance Manager to manages the accounting function and processes to ensure timely and accurate reporting of the organisation financials.

Job Description:

• Manage and lead a team of finance professionals, ensuring their professional growth and productivity.
• Ensure compliance with organisation policies, international accounting standards, and relevant tax regulations
• Monitor and manage the organisation cash flow, ensuring there are adequate funds to support operations and capital projects. Implement cash management strategies to optimize liquidity.
• Collaborate with various departments, operational teams, and shared services to gather and provide financial information and support organisation financial needs.

Job Requirement:

• Bachelor's degree in Finance, Accounting, or a related field.
• Minimum 5 years of relevant working experience
• Proficient with SAP application
• Proficient in Microsoft Office applications
• Prior experience managing a team

HOW TO APPLY:

If you are ready to take the next step in your finance career and lead a dynamic team, we want to hear from you! Please send in your resume in Microsoft Word format by clicking “APPLY”

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Carol Tan Choon Gek (Chen Chunyue)

Registration number: R23113984

EA Licence No: 12C6253

Job Description:

• Responsible for the sourcing, procurement, integration of the new articles in our system and stock management.
• Acts as liaison with internal (sales, technical and warehouse teams) and external parties such as suppliers
• Procurement KPI and cost savings
• Work very closely with the warehouse team to have a complete stocks per system
• Coordinate with the Category Managers per Articles/Suppliers
• Involve in stock management
• Replenishing the stocks include purchasing and shipping
• To update purchasing per supplier in the system
• To update master data for stock materials (Default as general stocks, set re-order point level and the maximum stock level, delivery unit, etc…)
• To update PO delivery time per material in the system
• Monthly stocks and slow moving report
• Monthly stocks inventory
• Identify prospect suppliers for local sourcing

Job Requirements:

• Knowledge/Experience in Supply Chain and Regulation required : cross trading, Incoterm, custom regulation, documentary credits
• SAP background is an added point

Due to headcount, this position is open to Singaporeans and Singapore PRs.

Position Overview:

• We are seeking a highly organized and detail-oriented Events Operations Manager to join our team.
• As an Events Operations Manager, you will be responsible for planning, coordinating, and executing a wide range of events, from in-person events to hybrid events, ensuring their successful implementation from conception to completion.
• You will oversee the operational aspects, including logistics, vendor management, budgeting, and on-site coordination. The ideal candidate will have a proven track record in event management, excellent problem-solving skills, and the ability to thrive in a fast-paced environment.

Why Join Us:

• At Compass Events, we pride ourselves on fostering a workplace culture that's more than just a job – it's a vibrant community of collaboration, creativity, and shared success. Our commitment to excellence extends beyond serving our valued clients; it's about finding purpose in the work we do every day. We thrive on constant innovation, challenging the status quo to deliver solutions that go beyond expectations. Join us in a journey where your skills align with a purpose-driven environment, and together, we redefine what success looks like.

Responsibilities:

Event Planning and Coordination:

• Collaborate with clients to understand event objectives, requirements, and budget constraints.
• Develop event timelines, action plans, and budgets.
• Coordinate event logistics, including setup, signage, audiovisual requirements, and attendee registration.
• Ensure compliance with all legal, health, and safety regulations.

Budgeting and Financial Management:

• Track and report event financials, providing regular updates to stakeholders.
• On-Site Event Management:
• Oversee all on-site event operations, ensuring smooth execution and timely resolution of any issues.

Communication:

• Liaise with internal teams, external partners, and event sponsors to align expectations and ensure successful event delivery.
• Provide regular updates to stakeholders on event progress, challenges, and outcomes.
• Act as the main point of contact for event-related inquiries, maintaining effective communication channels.

Post-Event Evaluation and Analysis:

• Conduct post-event evaluations, gathering feedback and metrics to assess event success.
• Identify areas for improvement and propose recommendations for future events.
• Maintain a comprehensive database of event-related information, including attendee data, budgets, and evaluations.

Qualifications and Skills:

• At least 3 years in the events industry specialising in Conferences and Exhibitions.
• Proven experience in planning and managing events
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Good knowledge on Audio Visual, Setup and Teardown, Venue Management, Vendor Management.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficient in budgeting and financial management.
• Detail-oriented and able to anticipate and mitigate potential risks or issues.
• Ability to work effectively under pressure and meet tight deadlines.
• Flexibility to work evenings, weekends, and travel as required.

Responsibilities:

E-Commerce Strategy Development:

• Devise and execute a comprehensive e-commerce strategy aligned with the Company's overall business objectives.
• Identify and implement innovative approaches to drive online sales growth

Customer Experience Optimization:

• Implement strategies to enhance the overall online shopping experience for customers.
• Identify and address pain points in the customer journey, ensuring seamless navigation and conversion.

Promotions and Campaign Management:

• Plan and execute online promotions and campaigns to drive customer acquisition and retention.
• Collaborate with operations and marketing teams to align promotions with in-store activities.

Market and Competitor Analysis:

• Conduct regular analysis of market trends, competitor activities, and consumer behavior in the retail e-commerce space.
• Utilize insights to propose strategies that keep the company at the forefront of industry trends.

Collaboration with Third-Party Platforms:

• Manage relationships with third-party e-commerce platforms and marketplaces.
• Explore opportunities for strategic partnerships and collaborations to expand the brand's online presence.

Requirements:

• Posses Bachelor's Degree Business, Marketing, Retail Management, or a related field.
• Prior experience in e-commerce management within the retail sector would be an added adavantaged

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration No.: R1101084

EA License No.: 20C0426 (Elitez & Associates)

· Assist the Procurement Manager in his duties and responsibilities

· Attend to daily request for sourcing of goods and materials under his/her portfolio from end users

· Check and ensure request forms are duly signed by the authorized signatory before sending out Request for Quotations (RFQ) to approved vendors

· Ensure purchase orders are processed within specified time in line with the KPI

· Ensure that all purchasing data are accurately input into the ERP System

· Ensure execution of purchases are in accordance to Town Council’s policies

· Conduct sourcing of materials and services locally for operation in accordance to established policies and procedures

· Ensure that all standard operating procedures comply with specifications, quality standards, statutory and regulatory requirements

· Use excellent customer service skills, establish, and maintain effective working relationships with vendors

· Liaise with Finance Department to ensure accurate and timely payment of invoices, as necessary for the Group with the suppliers

· Ensure quality standards are met through administration of purchasing complaints

· Maintain copies of required procurement document for each procurement of supplies, work, and service

· Any other duties as instructed by the Procurement Manager

• Lead the team of helpdesk engineers and provide support.
• Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
• Resolves issues related to desktop computing, software, and hardware
• Support all end-user BAU activities such as software upgrades, installation / Uninstallation of approved software. 
• Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity related issues.
• Printer support and installation, basic network connectivity troubleshooting, Zoom Telephony.
• Responsible for incident tickets and service requests are constantly acknowledged, prioritized, resolved to agreed SLA; or ensure to send to resolver groups as necessary.
• Incident management for P1 to P4 tickets.  Managing users communication and broadcast.
• Produce operational documentations and evidence for internal and external audits.
• Oversee, develop and optimize the End User Services processes and procedures to continually adapt to changing requirements of modern workspace services.
• Continually track hardware and software licensing inventory and consumption.

• Minimum 7 years’ experience in IT environment
• Excellent knowledge in ServiceNow is essential.
• Excellent knowledge in troubleshooting on Windows, Mac, operating system.
• Basic network infrastructure skills
• Ability to work proactively with direct manager, business users and stakeholders
• Ability to stay calm under pressure and very well organized in advancing tasks assigned.
• Ability to communicate and supervise 3rd party vendor effectively
• Knowledge in ServiceNow, JIRA, Confluence
• Strong skills in Microsoft Excel and Macros is recommended.

ROLES & RESPONSIBILITIES

• Lead the planning and implementation of the project from working with Creative, Research, and Development on materials to use, fabrication, installation and commissioning.
• Create and execute project work plans and implement the necessary changes to meet changing needs and requirements to achieve the project objectives.
• Define critical path, anticipating potential problems and propose appropriate solutions to overcome these problems effectively and efficiently.
• Manage project budget and cost management. Great sense in pricing strategy and cost structure.
• Track project deliverables using appropriate tools such as Microsoft Project.
• Review project progress and to communicate timely to the various stakeholders.

REQUIREMENTS

• Minimum Diploma with at least 3-4 years of relevant experiences.
• Good knowledge in cost and quality control, resources planning and on-site operations.
• Strong presentation and communication skills, as you are the connection between client and team.
• Strong technical knowledge – able to read technical drawings and understand production requirements.
• Prior experience with planning and executing multi-faceted, complex integrated events (virtual, hybrid and physical) will be a bonus.

Installation Manager

• Minimum of 5 years of experience in installation management or a related field.
• Proven track record of successfully managing installation projects.
• Experience in installation of equipment and systems.
• Knowledge of installation guidelines and procedures.
• Familiarity with safety and quality standards.
• Proficient in use of relevant software and tools.
• Familiarity with installation tools and equipment.
• Strong, planning and reporting skills.

Job Purpose:

1. To identify, implement and execute action plans which are aimed at achieving the strategic objectives of the Group.
2. To identify and engage new customers in green fields.
3. To gain entry to new markets.

Job Responsibilities:

1. Identify potential and new greenfield opportunities that support Teckwah's Future Strategic Profile.
2. Assist in conducting and formulating comprehensive studies on business solutions for implementation.
3. Assist in pilot testing of business solutions with customers, potential partners, suppliers and internal business units and personnel.
4. Identify strategic leveraging opportunities within Teckwah Group in order to expand geographic footprints, and deepen business and relationships with target customers, and facilitate the realisation of identified potential.
5. Sell new solutions and cut deals.

Job Requirements:

1. Bachelor's Degree in Supply Chain, Business Administration, Sales & Marketing or closely related field
2. At least 5 years in business development role is required for Managerial position
3. Good analytical skill, capable of doing in-depth analysis, providing insights to market and customer trends, market needs and possible 'winning' solutions to address identified opportunities and gaps
4. Self-driven, persistent, highly motivated and passionate about serving customers by going the extra miles
5. Possess an entrepreneurial mindset with hands-on mentality to seek out new contacts and build relationships and convert them into customers

Logistics Manager Responsibilities:

• Selecting carriers and negotiating contracts and rates.
• Planning and monitoring inbound and outgoing deliveries.
• Supervising logistics, warehouse, transportation, and customer services.
• Organizing warehouse, label goods, plot routes, and process shipments.
• Responding to any issues or complaints.
• Researching ideal shipping techniques, routing, and carriers.
• Working with other departments to incorporate logistics with company procedures and operations.
• Evaluating budgets and expenditures.
• Updating and evaluating metrics to assess performance and implement enhancements.
• Ensuring all operations adhere to laws, guidelines, and ISO requirements.

Logistics Manager Requirements:

• In-depth knowledge of the consumer goods industry.
• Solid understanding of logistics and inventory management software.
• Outstanding analytical, problem-solving, and organizational abilities.
• Exceptional verbal and written communication skills.

About Us

Maneuver Marketing is dedicated to building, operating and scaling brands.

In less than 5 years, we grew our own health and wellness brand from $0 to USD$100M+ in annual revenue, serving more than 2,000,000 customers worldwide. Our brand’s success is driven by our commitment to providing high-quality health products. This result has brought us recognition by The Financial Times, ranking us 12th among Asia Pacific’s High-Growth Companies in 2023. The Straits Times and Statista also ranked us 4th among the fastest-growing companies in Singapore.

The brand is a dynamic and innovative company dedicated to promoting health and wellness through high-quality products and exceptional customer experiences. We believe in empowering our customers to lead healthy and fulfilling lives.

Overview of the role:

As a Senior Customer Service Manager for our health brand, you will play a pivotal role in leading and elevating our customer service operations. Your expertise in team leadership, customer issue resolution, quality assurance, and innovative process improvement will drive our commitment to delivering an exceptional customer experience in the health and wellness industry.

Responsibilities:

1. Team Leadership and Development:
1. Lead, mentor, and inspire a high-performance customer service team.
2. Develop and implement advanced training programs to ensure the team is well-equipped and continuously improving.
2. Resolution of Customer Issues:
1. Act as a point of escalation for complex or unresolved customer issues.
2. Develop and enforce effective procedures for handling customer complaints and inquiries, striving for optimal resolutions.
3. Quality Assurance:
1. Set and maintain rigorous quality standards for customer service interactions.
2. Continuously analyze and refine quality assurance processes, implementing innovative improvements based on feedback.
4. Process Improvement:
1. Spearhead the analysis and refinement of customer service processes to enhance efficiency and effectiveness.
2. Implement cutting-edge tools and technologies to improve the overall customer support experience.
5. Communication Skills:
1. Maintain clear and effective communication channels with customers and team members.
2. Provide timely updates on product information, policies, and changes, ensuring transparency and clarity.
6. Customer Feedback Analysis:
1. Gather and analyze customer feedback to identify areas for improvement.
2. Utilize feedback to make data-driven decisions and enhance overall customer satisfaction.
7. Performance Metrics Monitoring:
1. Establish and monitor key performance indicators (KPIs) to assess the effectiveness of the customer service team.
2. Develop and implement strategic initiatives to meet or exceed challenging performance targets.
8. Cross-Functional Collaboration:
1. Collaborate with other departments, such as marketing and product development, to address customer needs and concerns.
2. Share insights from customer interactions to inform business decisions and foster a cohesive organizational culture.
9. Technology Implementation:
1. Stay abreast of technological advancements in customer service tools.
2. Implement relevant technologies to improve service delivery and ensure Better Body Co. remains at the forefront of industry innovation.
10. Customer Engagement Initiatives:
1. Develop and execute advanced initiatives to engage customers, including loyalty programs, newsletters, and community events.
2. Build lasting relationships with customers, aligning engagement initiatives with the company's health and wellness values.

• Proven experience in a senior customer service management role, preferably in the health and wellness industry.
• Exceptional leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• In-depth knowledge of customer service processes and industry best practices.
• Demonstrated success in implementing innovative technologies and strategies to enhance customer satisfaction.
• Track record of achieving and exceeding performance metrics.
• Bachelor's degree in Business, Marketing, or a related field might be a bonus

Work Arrangement

• This is a full time position based in Singapore.
• We work Monday to Friday, 10am to 7pm SGT (GMT+8). 

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and advancement.
• Collaborative and dynamic work environment.
• Join us at Better Body Co. and contribute to our mission of promoting health and wellness through exceptional customer service. Lead a dedicated team and shape the future of customer experience in the health industry!

Job Family Descriptor

The TDA role provides End to End technical leadership and ownership for post sales engineering of
customer solutions, engaging with Pre-sales, Product Engineering, Service Delivery, Service Assurance and the customer, through design, delivery and migration stages. Provide level 4 support for design related support issues. Serves as a technical expert on solutions design and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. Also plans and implements processes and systems for effective delivery of complex solution sought by customers. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.

Minimum qualification & experience

8+ years industry background

· Experience & expertise in minimum 2 SDWAN OEMs design & deployments ( Cisco, Versa and Fortinet preferred)

· Expert Level certification ( Equivalent to CCIE) in technologies such as Routing and Switching, Service Provider,

· Application Acceleration and Optimization

· Excellent communication and documentation skills

· Design related background

· Ability to demonstrate technical knowledge & industry best practices under pressure

· Basic Coding skills desirable

· Telecommunication Product or Solution Design related background

Key Responsibilities

Post-sales design documentation, implementation and migration of advanced complex solutions
for managed enterprise customers. Complex solutions consist of multi-product services. The TDA’s
role is to ensure that these services interoperate and integrate into the customer environment.
· Such products consist of but not limited to SDWAN, MPLS, Ethernet, IPSec VPN’s, VoIP,
Video Conferencing, Orchestration, WAN Optimization, Managed Security Services, Cloud
Services, Managed Hosting and Complex Migration Planning,
· In general, TDA engineers must be expert level certified in one or more disciplines. Have a broad
understanding across the technical landscape within Telecommunications and Enterprise IT
architectures and have a natural ability to converse with both technical and executive audiences
· Basic Knowledge on programming & scripting including but not limited to Python, Yang, Perl, JSON
etc.
· The TDA will own the technical delivery of customer solutions and will be the technical interface
between the customer, product teams and project management during service delivery.
· Close engagement with pre-sales, technically validating solutions proposed are deliverable and all
technical aspects are clearly defined prior to contract signature. The TDA accepts technical
ownership of the solution at the point of contract signature.
· Engaging with and supporting pre-sales during contracting, with project management during
service realization and the training of Service Assurance, through design, delivery and handover
into lifecycle management.
· Lead customer-facing technical workshops in the delivery phase requiring excellent communication
with the ability to articulate technical concepts clearly to all levels of competency.
· 4th Line escalation. Providing support to 3rd line teams for OEM and design related faults.