Job Description

​​1) Liaise with Branch’s front-office and back-office departments in processing of credit and trade transactions.

2) Evaluate corporate credit risk relating to credit terms and conditions prior to drawdown of facilities, to ensure full compliance and adherence prior to sign-off.

3) Monitor and ensure the applicable credit terms and conditions, repayment capability, conducts of account, securities and guarantees are under control.

4) Close monitoring of the related risks and other material developments for the credit risk assets, and to timely propose applicable risk solutions in accordance to Credit Risk Management framework and other related risk requirements.

5) Timely completing all risk management reports (including but not limited to Credit Asset Risk Limit Report, RWA, Commitment and Unused Limit Report, Branch’s Asset Analysis Report etc) and other reporting assignments.

6) Implementing the branch and Head Office’s designated risk related policies and instructions.

7) Drafting and updating credit management policy and procedure.

8) And other adhoc assignments assigned by department manager.

​

Job Requirement

- Degree in Banking/Finance or equivalent (ACCA, CFA, FRM etc)

- Minimum 8 year of banking risk management experience

- Good knowledge in finance, commercial laws, industries, political , economic environments in the global financial markets

- Good knowledge of credit assessment processes/procedures

- Able to work under pressure/tight deadlines.

​

Our client, an established key player in the public relations and consultancy services, focusing on consumer lifestyle, serving clients across beauty, fashion, entertainment, travel, F&B, and health and wellness industries, driving brands and business growth for global and home-grown beauty and lifestyle client-partners through integrated communication strategies, storytelling, and events. They also value integrity, teamwork, passion, creativity and entrepreneurship in Singapore, Malaysia, Thailand as well as across their strong affiliate networks in Indonesia and other parts of South East Asia.

Senior Account Manager

About the role

The Senior Account Manager is required to provide credible and sound counsel on day-to-day matters. Person should be able to lead people and projects in a mature and professional level, be accountable for high standard program implementation, is reliable and able to implement program objectives. Assists and reports to the line Manager on all matters pertaining to client programs and staff developments.

Client Service

• Provides credible and sound counsel on day-to-day matters based on understanding of client’s overall business strategy.
• Demonstrates understanding/knowledge of relevant industry sectors and to counsel clients accordingly, able to leverage client industry information.
• Offers strategic advice and direction on PR programs. Ensure all day-to-day activities on all client accounts are being managed effectively and in line with program objectives.
• Initiates and chair client meetings if needed according to agenda.
• Actively pursues and develop excellent media relations and contacts for client and corporate development.
• Provides strategic inputs and creative thoughts to presentations and proposals.
• Demonstrates strong event management capability with anticipation.

Administration / Team Account Operations

• Ensures work is progressing based on planned objectives and deadlines fully achieved, maintain quality control over all work produced and ensure all work is carried out within budget and timeline.
• Plans, manages, supervises and facilitates media / influencer events
• Allocates resources fairly and appropriately according to business needs.
• Leads and identifies research needs. Know how to utilize insights and where to find information.
• Supervises, reviews and edits work-in-progress document on a weekly basis.
• Ensures contracts are signed before commencement of work by the agency.
• Provides strategic inputs and creative thoughts to presentations and proposals.
• Ensures accurate and timely submission of team’s claims, vendor invoices and client billings
• Supports direct team reports to ensure smooth integration of new businesses
• Supports and advocates of company culture; actively seeks new and efficient ways of doing things.
• Accountable for financial aspects of cost management on client accounts.

Business Development

• Actively seeks new business opportunities and leads/supports business pitch proposals.
• Plan, prepare and lead winning proposals and pitching work.
• Demonstrates strong presentation skills during pitches.

People Management

• Leads & develops direct team members to build and maintain a high performing team aligned to company and clients’ values and business objectives
• Mentors and supervises quality of work produced by direct reports of the team. Provides sufficient explanations and insights e.g. share knowledge of media preferences, how to pitch stories, step in to secure coverage if required.
• Be a role model for all staff according to company values.
• Conducts mid year and end year appraisals for all team members as well as one to one catch up with direct reports on a quarterly basis.
• Actively maintains and builds positive working relationships and team bonding.

Requirements

• Practitioner with at least 6 years of relevant agency and or agency + in-house experience in the public relations / marketing / media industry with minimum 2 years of managerial responsibilities with direct reports
• Prior beauty industry or consumer lifestyle experience in marketing communications or branding capacity will be preferred.
• Prior experience in social media/digital/content management skills preferred
• Strong writing skills and confident presenter with a good command in English
• Excellent communication skills: ability to express ideas and articulate concepts, recommendations in a clear and concise manner both verbally and in writing.
• Good problem-solving skills with the ability to diagnose and be solution-based
• Understand the principles of social and digital platforms and how it can be employed to meet client’s business objectives.
• In-depth understanding of local media landscape and possess strong media and influencer contacts and relationships.
• Able to command attention, establish credibility, respect and rapport with clients and within the team.
• Able to multi-task, prioritize and deliver quality work in a timely manner across multiple accounts.
• Demonstrates a self-starter approach, innovation and creativity.

Qualities

• A self-starter; strong drive with passion and highly resourceful individual.
• Leadership by example in line with corporate values.
• Demonstrates maturity and proven track record to garner team support
• Proactive and able to think out-of-the-box.
• Organized and knows how to delegate tasks appropriately

Only Short-Listed Candidates will be Notified & Contacted.

PrimeStaff Management Services Pte Ltd

EA License No.: 95C5411

EA Personnel Reg. No.: R23116011

Projects you will be a part of:

The nature of projects in this role will focus on driving value from Visa’ unique data assets and collaborating with Visa Product Consumer Solutions team to solve their most strategic business problems.   Here are some sample projects

• Engagement Solutions:     Enhance existing Visa loyalty platform data models by embedding various AI solutions and drive cross-functional discussions
• Modern Credential Solutions:          Leverage data-driven solutions to develop case studies, better understand consumer targeting, optimize merchant flows and put together convincing, data-based narratives to sell new visa product solutions to issuer and seller side participants.
• Affluent portfolio optimization:     Design proper analytics metrics to measure Visa cardholders’ performance, size opportunities and derive actionable insights to support Visa Product team on revamp Visa core product value propositions.

• Assist in Service Management and Quality Management activities on BU and Department level.
• Coordinating within different departments under the BU to ensure various process tasks are handled on time.
• Scheduling, conducting, and participating in monthly QM and SM meetings and taking meeting minutes.
• Follow-up with the respective service teams to update the required information in the OPL within the due date.
• Generate the relevant reports on BU and department level.
• Generate additional reports if requested by PSO.

Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Wholesale (Global Markets and Investment Banking), and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Aon’s Benefit Index®, Nomura’s benefits rank #1 amongst our competitors

Department overview:

International Wealth Management (“IWM”) is the business entity of Nomura Group that is focused on private banking business. IWM Risk Management seeks to effectively engage with all key stakeholders in the risk management process which includes Credit Risk, Portfolio Risk, Operational Risk, Risk Methodology and New Business covering the International Wealth Management Business.

Reporting to Credit Officer Level 2, with responsibilities for conducting credit underwriting of credit facilities, credit monitoring (shortfalls, limit excesses and credit conditions) and providing risk support to IWM.

Responsibilities

• Underwrite new and renewal of credit applications. Complex single stock financing, HK, SG and UK RE financing. Approve proposals for both new and annual renewals of credit facilities (credit authority up to $100mil).
• Approve withdrawal of assets and loan drawdown.
• Credit monitoring (collateral shortfall, limit excess, FX Margin monitoring or any credit violations).
• Supporting new and changes in credit policies and procedure, liasing with Global Team and implanting for IWM.
• Provide risk advices to business & product team on policies and procedure.
• Maintain Database for all borrowing Clients - FX margin trading clients and clients of security borrowing and lending (database to include updates of Credit Decision log, New application and Annual Reviews).
• UAT testing for projects in the pipeline and any other adhoc.
• Work closely with IWM Products Team on new products launches.
• Work closely with IWM market risk analysts as a team.
• Liaise with various stakeholders (including internal/ external auditors/ regulators).

Requirements

• Minimum Degree from an accredited University
• Minimum 10 years’ experience in credit risk/analysis within an investment bank or private banking
• Experience in Real Estate financing, Founder Shares financing and Universal Life Policy
• Must be proficient technically, analytically, and familiar with financial products and knowledge of general banking industry practices
• Experience and working knowledge of Bloomberg, Avaloq, Tableau and Power BI
• Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively with stakeholders at all levels

Diversity Statement

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.

Nomura is an Equal Opportunity Employer

SFID: 5257

• Carry out product engineering duties for integrated circuit (IC) products throughout all stages of product development and manufacturing.
• Collaborate with production test engineers and/or relevant stakeholders to maintain and enhance the program and hardware of existing products.

Requirements:

• Degree in Electronics Engineering or equivalent.
• At least 5 years of experience in Product Engineering.
• Proficient in Tape-out procedure, CMOS device, and IC process.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Responsibilities

• Liaise with Branch’s front-office and back-office departments in processing of credit and trade transactions.
• Evaluate corporate credit risk relating to credit terms and conditions prior to drawdown of facilities, to ensure full compliance and adherence prior to sign-off.
• Monitor and ensure the applicable credit terms and conditions, repayment capability, conducts of account, securities and guarantees are under control.
• Close monitoring of the related risks and other material developments for the credit risk assets, and to timely propose applicable risk solutions in accordance to Credit Risk Management framework and other related risk requirements.
• Timely completing all risk management reports (including but not limited to Credit Asset Risk Limit Report, RWA, Commitment and Unused Limit Report, Branch’s Asset Analysis Report) and other reporting assignments.
• Implementing the branch and Head Office’s designated risk related policies and instructions.
• Drafting and updating credit management policy and procedure.
• Other ad-hoc assignments assigned by department manager.

Requirements

• Bachelor Degree in Banking/Finance or equivalent (ACCA, CFA, FRM etc)
• Possesses 8 year of banking risk management experience
• Good knowledge in finance, commercial laws, industries, political , economic environments in the global financial markets
• Good knowledge of credit assessment processes/procedures
• Able to work under pressure/tight deadlines.

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Teisco, Harmony, Heritage Guitars, Dawsons, and Swee Lee. Vista Musical Instruments is headquartered in Singapore, with operations in USA, UK and APAC, and is a division of Caldecott Music Group.

Overview

As Marketing Project Manager at Vista Musical Instruments, you will adopt a Product Owner approach to manage and deliver marketing initiatives. This role requires a blend of strategic planning, stakeholder liaison, and hands-on management of project workflows using tools like JIRA. You will be responsible for translating marketing needs from various internal and external teams into actionable tasks and epics, and ensuring their successful execution by the marketing team, for Swee Lee/Dawsons, the leading retailer and distributor of musical instruments in Asia and the UK. At the same time, you'll also be involved in marketing campaigns for other important brands under Vista Musical Instruments, not limited to Heritage and Harmony Guitars, MONO and Teisco.

Responsibilities

• Function as the point of contact for marketing project requests from various internal and external teams.
• Define, create, and manage tasks and epics in JIRA, effectively translating marketing needs into actionable plans.
• Liaise with stakeholders to clarify requirements, set expectations, and communicate project progress.
• Work closely with the marketing team to prioritize tasks, manage backlogs, and oversee the execution of marketing projects.
• Ensure that marketing projects align with Vista Musical Intruments’s overall strategy and brand guidelines.
• Regularly review and report on project statuses, adjusting strategies and plans as necessary to meet objectives.
• Facilitate collaboration and communication across teams to ensure smooth and efficient project delivery.
• Liaise and manage external marketing agencies, ensure effective communications and set KPIs are met.

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 4+ years of experience in marketing project management, with a strong understanding of Product Owner methodologies.
• Proficiency in JIRA or similar project management tools.
• Excellent organisational, leadership, and communication skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong problem-solving skills and a results-driven mindset.
• Passionate about the music industry with a keen understanding of marketing trends and practices.

• Flexible Work Arrangement
• Competitive Remuneration
• Healthcare, Dental & Insurance Programme
• Various Leave Benefits eg. birthday, volunteer, family care, childcare
• Long Service Awards
• Employee Referral Programme
• Gym Membership Discount
• Attractive Staff Discount at our academy, purchase of musical instruments and lifestyle products

The Role:

The LeadProduct Manager develops the product portfolio roadmap, pricing and launch strategies and financial projections. Heleads the development of a suite of products, evaluates products to identify gaps, issues with product interface, performance and product functionalities based on market feedback, and prioritises the development of product features against strategic goals and initiatives. He drives market research studies to explore new technology and oversee the development of business proposals for new opportunities.

He works with various teams across the organisation. He uses product development and management tools and is well-versed with various product positioning and pricing methodologies. He is also knowledgeable of new and emerging consumer and industry trends.

The LeadProduct Manager adopts a broad perspective when distilling market trends and synthesising opportunities for growth. He puts forth fresh perspectives and innovative strategies to drive product portfolios. He is an influential leader who communicates well and sustains strong, positive relationships with his team and clients, articulating the value of the organisation's products engagingly and compellingly.

Job Responsibilities:

Formulate and implement product development strategy and plans

• Create feature descriptions for the organisation’s products
• Develop product portfolio roadmap, pricing and launch strategies and financial projections
• Anticipate internal and/or external business challenges and/or regulatory issues
• Present product portfolio performance to senior stakeholders
• Review the product requirement documents containing product specifications and requirements

Drive product development

• Lead the development for a suite of products
• Evaluate products and highlight gaps, issues with product interface, performance and product functionalities based on market feedback
• Integrate feedback and requests in the ideation and development of products
• Design detailed specifications and development costing against market potential and future revenue
• Prioritises the development of product features against strategic goals and initiatives
• Define the requirements for each feature and desired user experience
• Determine the timeline for development, implementation, and release process for the product

Develop and grow business

• Develop marketing tactics and pricing strategies
• Drive market research studies to explore new technology
• Evaluate the feature roadmap for feasibility
• Oversee the development of business proposals for new opportunities
• Lead the team on business proposals for new opportunities
• Evaluate the feasibility of these innovative ideas to grow market share and improve customer experience

Manage people and organization

• Manage the budget expenditure and allocation across teams and projects
• Track the achievement of the team’s achievements and key performance indicators
• Propose new operational plans, including targeted budgets, work allocations and staff forecasts
• Optimise the use of and allocation of resources
• Develop learning roadmaps to support the professional development of the team
• Manage the performance and development process, including providing coaching and development opportunities to maximise the potential of each individual

Job Requirements:

• A Bachelor's degree or above, and more than 5 years of experience in media or financial APP product design are preferred
• Familiar with IoT products and implementation, user research, demand analysis, functional design, and interaction design;
• Excellent data operation thinking, analyzing and iteratively updating product functions;
• Excellent logical thinking ability, analytical ability, and communication and cooperation ability;
• Excellent in product sensitivity and innovative spirit, strong execution ability, and resource integration ability
• Proficient in using prototype tools such as Axure/Sketch and mind mapping tools such as Xmind/MindManager;
• Good organizational coordination and communication skills, a strong sense of responsibility.
• Good working knowledge in the UX / UI field
• Knowledge and working experience in software development

Key Responsibilities

• Design, develop, test and implement automation solutions for the approved processes based on best practices.
• Maintain and monitor the performance of the implemented solutions and perform troubleshooting if required to ensure the solutions continue to operate efficiently and effectively.
• Assist in developing and implementing dashboards, reports and visualizations for tracking and monitoring of Division’s key performance indicators.
• Facilitate/ conduct training and provide guidance to various process owners and end users in the usage of the implemented solutions.
• Execute divisional events and activities that focus on automation of best practices.
• Participate in User Acceptance Testing for any system enhancement or upgrade arising from process improvement initiatives.
• Assist in developing and implementing document control system and managing document revisions to ensure latest version of standard operating procedures (SOPs), process flow diagrams and policies are available.
• Assist in managing POD SharePoint and provide guidance to Team Representatives on development of Teams/Committees sub-sites and document maintenance on POD SharePoint.
• Provide secretariat support for appointed committees/workgroups, support division’s activities and meet the division’s administrative needs.
• Undertake any other duties assigned by the Director or supervising officer to ensure efficient operation of the Division.

Job Requirements

• Good University Degree, preferably in Computer Science/Information Technology, with at least 5 years of work experience in a similar education or corporate environment.
• Knowledge in information system on data collection, data mining and using appropriate tools and techniques for analysis will also be an added advantage.
• Working knowledge and experience in process automation tools such as Robotic Process Automation (RPA) would be highly desirable.
• Possess an open mind and be able to adapt to a fast-changing environment.
• Have strong project management skills and attention to detail, and willing to take on responsibilities in a dynamic environment.
• Able to manage projects, including creating project plans, tracking progress, and reporting on results.
• Ability to effectively communicate with a wide range of individuals in a diverse community and possess the confidence to front different parties.
• Ability to work as a team member among multiple stakeholders and exhibit leadership skills.

Responsibilities

• Extracting the digitised records from external hard disk drives
• Sampling of digitised records against the physical materials returned by digitisation vendor
• Uploading of digitised records to Intelligent Workspace (IW) as it is the repository for all official and finalised records in AGC

Requirements

• Min 1 - 2 year experience in admin
• Prior experience in handling digitalisation of records will be preferred.
• Tech savvy
• Familiar with the usage of Microsoft application such as Word, Excel & PowerPoint

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Company Profile / Background

Tokio Marine Asset Management International (TMAMI), based in Singapore, is part of Tokio Marine Asset Management (TMAM), which is owned by Tokio Marine Holdings (Tokyo Stock Exchange: 8766 JP). TMAM, one of the largest investment managers in Japan, has an established history of 30+ years in providing award-winning fund management and fiduciary services to pension funds, financial institutions, and sovereign wealth funds around the world.

Description

The internship will give the candidate an opportunity to work closely with the Asian investment team and learn various facets of fundamental investment research. He or she will primarily focus on publicly listed companies owned and managed by individuals or families.

He or she will be conduct detailed research on ownership, evolution of the company and role of the key management personnel in driving the company. Assist analysts on fundamental research, both on qualitative and quantitative parameters, following a specified template.

Requirement

* Passion to learn qualitative and financial attributes that make successful organizations.
* English writing and presentation proficiency.
* Strong interest in equity investments.

* Familiar with MS Office especially Excel + Knowledge on statistics and quantitative analysis.
* Having an interest in business & corporate analysis.

* Prior Exprience of researching on Indian companies / market is strongly preferred.

* Timeframe: Jan 2024 to June 2024.

Students who are on vacation or students want to have a part time job are welcome.

Please forward us your latest resume to [email protected]

Candidates must state whether they can commit to the given timeframe.

Kindly note that we will revert only to the shortlisted candidates

Job Description:

• Ensure readiness of OCH premises by checking, inspecting, monitoring and following through the set up / reinstatement process with internal stakeholders to ensure satisfactory completion including furnishing, provision, keys etc.
• Supervision of works carried out by contractors at the student rooms.
• Collaborate with colleagues within and outside of the Department to timely respond to and resolve the user’s request / feedback / complaints received via all input avenues e.g. through online service platforms, over-the-counter enquiries, emails, phone calls, etc.
• Inspect areas/premises and interacting with customers to identify areas for improvement.
• Certify works are completed in a satisfactory manner.
• Execute periodic stock-take and disposal of managed inventory and assets.
• Ensure a safe, secure and conducive environment across managed spaces:
• Attend / schedule regular walkaround of OCH managed premises.
• Provide advisory to user during sighting of breach of rules and regulations.
• Escalate recalcitrant cases for enforcement action.
• Maintain accurate and timely records (e.g. maintenance issues, fault reporting) for submission of reports etc.

Requirements:

• Minimum GCE 'O' level, with 2 years of relevant work experience.
• Monitor the foreign workers doing rennovation for school
• Competent in basic Microsoft Office applications.
• Experience in facilities maintenance role is preferred.
• Prior work experience in an educational environment and/or familiarity with the education industry will be advantageous.

Competencies:

• Good command of spoken and written English.
• Effective communicator who is customer oriented.
• Self-driven to deliver results required of the role and willingness to learn new skills required for the role.
• Openness to working as a team and individually.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Responsibilities:

• Manage recruitment process, including sourcing resumes, screening and shortlisting candidates and participating in the selection process.

• To manage the entire talent acquisition function to support expansion of company

• Expand and strengthen recruitment channels for existing and future openings and internships

• Work in collaboration with the hiring managers to define the profiles and scope of responsibilities for specific roles based on immediate organization needs, as well as design and implement winning sourcing strategies to fill critical positions

• Track and provide daily, weekly and monthly management reports related to recruitment matters

• In charge of onboarding/ off-boarding of employees

• Assist in talent retention and crafting out competitive strategies with regards to compensation and benefits

• Ensure company’s compliance with local relevant regulations

• Assist in other HR operations and business functions

Job Requirements:

• Diploma / Degree with a qualification in HR Management with min. 2 years of experience as an in-house recruiter or as a Recruitment Consultant in talent sourcing.

• Strong background in recruitment for professional service firms preferred

• Good knowledge of the Singapore Employment Act and other relevant legislation

• Excellent interpersonal and communication Skills

• Problem-solving ability

• Proficient in Excel, Word, and PowerPoint

• Meticulous and attention to details

Duties and Responsibilities

• Prepare account for small and medium-size clients in various industries
• Preparation ofindividuals, sole proprietorship, partnership, corporate and withholding tax computations for a portfolio of clients and ensure timely completion of deliverables
• Handle queriesfrom clients and IRAS
• Liaise with auditors, tax authorities and other statutory compliances on behalf of clients
• Other ad-hoc duties or assignments

Job Requirement

• Candidate must possess at least Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Finance/Accountancy/Banking or equivalent
• 2 years experience is required
• Required language(s): Chinese, English (in order to liaise with Chinese speaking associates)

Job Types: Full-time, Permanent

Salary: $2,800.00 - $3,300.00 per month

Company: Fashion Industry

Location: Central

Position: Customer Relationship Management Manager (Job ID:18777)

Job Description

• Analyze customer behaviour, preferences, persona and purchase patterns using CRM and data analytics tools.
• Measure and report on key CRM metrics, such as customer acquisition, retention, and lifetime value etc.
• Utilize data analytics tools and techniques to analyze program performance and customer behaviour.
• Leverage customer feedback and insights to identify areas for improvement and implement necessary changes.
• Develop and manage customer loyalty programs, including rewards, incentives, and exclusive offers.
• Identify opportunities to enhance customer retention and reduce churn through targeted initiatives.
• Implement customer win-back campaigns and strategies to re-engage inactive customers.
• Develop and execute targeted marketing campaigns to promote the loyalty program and engage members.
• Create compelling and personalized loyalty program communications, including email campaigns, in-app messaging, and targeted offers.
• Collaborate with the marketing team to align loyalty program campaigns with overall marketing initiatives.
• Utilize marketing automation tools to streamline and optimize CRM processes.
• Manage and conceptualize marketing campaigns via new and existing channels to create, build and maintain strong customer loyalty and relationships
• Ensure consistent and optimum utilization of marketing channels, loyalty programs and campaigns to create, build and maintain strong customers
• Drive initiatives to engage customers across all communications channels
• Responsible for segmentation and profiling of customer database to support end-to-end campaign execution, from requirement gatherings, extractions, executions, communications and report tracking of campaign performance
• Transform customer data into actionable insights to drive intelligent customer engagement

Job Requirement

• Bachelor's degree in Marketing, Business or a related field
• 3-5 years of experience in a high-volume Customer Experience and/or Customer Service function
• At least 1 previous background in managing a medium to large scale CRM implementation project
• Proficiency in using CRM tools and platforms
• Preferably with at least 2 years’ experience in fashion/ retail industry and/or E-Commerce industry.

Interested applicants please send your resume to [email protected] with email subject header "Job Application for Customer Relationship Management Manager (Job ID:18777)".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Koh Siew Xing

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Pasona Singapore Pte. Ltd.

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