At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers.

We are looking for a Customer Service Specialist who can work towards the company goals. The ideal candidate needs to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to promote the company services and products effectively.

• Identify and able to provide personalized solution to customer’s needs.
• Attend to customer’s feedback and questions in a professional and timely manner.
• Maintain a continuous high level of customer service delivery and satisfaction.
• Goal-Sales driven , self motivated individual with the ability to focus.
• Strong administrative skills and able to handle a fast paced environment.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
• X factor and willing to go the extra mile to help customers.
• Savvy with all communications devices such as WhatsApp and multichannel platforms.
• Able to work on weekends and public holidays.

Job Types: Full-time, Permanent

Benefits:

• Employee discount

Schedule:

• Weekend availability

Supplemental pay types:

• 13th month salary
• Commission pay

PURPOSE AND SCOPE

KEY ROLES AND RESPONSIBILITIES

• Conceive, evaluate, and recommend effective leads generation strategies with a good understanding of the business and customer base.
• Execute leads generation campaigns and drive the efficacy of such projects to ensure maximum outreach to targeted leads
• Evaluate incoming leads (through the websites or other means) and qualify/ score the viability of the interested leads if our product and solution will be a good fit.
• Collaborate and communicate with the Business Development team on the customer’s requirement and to optimize on the customer acquisition strategy for the respective leads.
• Ensure that the necessary marketing collaterals are in place and provide inputs and suggestions to the marketing team on how to better reach the customers.
• Communicate effectively with the prospective customers and provide preliminary proposals based on the guidance provided by the Business Development team.
• Register any incoming leads and the progress made on the discussion with the leads using the in-house CRM software to ensure that all leads are being tracked.
• Perform data analysis on the leads data and summarize the findings as inputs for the Business Development team to develop the sales strategy.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in any specialisation
• At least 2 years of relevant experience as leads generation specialist. Experience in online and offline/physical leads generation campaigns will be very relevant
• Good interpersonal skill and able to communicate well with the leads to understand their requirement.
• Good knowledge on the use of CRM to track leads generation and analyze the data
• Good understanding of the energy and renewables business will be an advantage.

SKILLS/COMPETENCIES & PREFERRED CHARACTERISTICS

• Self-initiator and self-directed in managing his/ her responsibilities and undertaking projects with good planning and organization.
• Proven ability to communicate effectively with key internal and external stakeholders.
• Meticulous in handling an influx of leads and organized to ensure all leads are effectively tracked.
• Comfortable in reaching out cold to stakeholders, partners, and leads

Key Responsibilities:

• Act as the primary point of contact for assigned clients, understanding their business needs, and providing proactive guidance on the utilization of our HRMS and accounting software.
• Retain existing clients by understanding problems faced clients from our system to facilitate user adoption and proficiency.
• Develop and maintain strong, long-term relationships with clients, actively listening to their feedback and identifying opportunities for enhanced service delivery.
• Collaborate with the sales and support teams to relay customer feedback and contribute to the improvement of our software products.
• Monitor customer health metrics, analyze usage data, and prepare reports to track customer satisfaction and identify areas for improvement.

Requirements:

• Bachelor’s degree in Business Administration, Information Technology, or a related field is advantageous.
• Proven experience in a customer-facing role, preferably in a SaaS or technology company.
• Strong understanding of HRMS and/or accounting software systems is advantageous.
• Exceptional communication and interpersonal skills with the ability to engage effectively with clients at various levels.
• Analytical mindset with the ability to interpret data and derive insights to enhance customer success initiatives.
• Proactive and solutions-oriented approach towards customer needs.

• Working with the English Curriculum to lead, coach and manage the preschool curriculum team of both full-time curriculum specialists and part-time teacher consultants.
• Responsible for the design, development and production of high quality lesson materials for the Preschool English programmes at The Company that meet business needs and timelines.

1. Envisioning, planning and designing of the curriculum, as part of the senior curriculum team, to ensure alignment with The Company teaching and learning model and ECDA requirements.
2. Implementing the curriculum design through preparation of schemes of work and lesson schedules.
3. Developing, writing, and editing lesson materials and teacher guides, which will include conducting research, sourcing for materials and designing engaging learning activities.
4. Designing and developing assessment activities that are aligned with The Company's teaching and learning model.
5. Providing training and briefings as support for teachers to be able to use the curriculum materials effectively.
6. Reviewing and revising curriculum to maintain quality and a competitive edge.

• Has experience in preschool education setting, preferably in a leadership and curriculum capacity.
• Good working knowledge of the English lanaguage teachings.
• Creative, dynamic, innovative, and excited to learn and take on new challenges.
• Flexible and able to manage change and ambiguity well.
• Careful, meticulous and has an eye for detail.
• Embraces the need for administrative work as part of managerial and curriculum work.
• Well-organised in terms of time and tasks, and able to work under tight deadlines.
• Excellent language skills, with a love for reading and writing.
• Leader, team player, with effective interpersonal and communication skills.
• Highly proficient in Microsoft Word, PowerPoint and Excel.

• Healthcare Sales Specialist
• To promote sales of medical equipment, consumable products and provide solutions to Hospitals, Community Hospitals & Eldercare facilities.
• Build customer relationship and network.
• Maintain existing users and increase customer base.
• To focus on increasing customer interactions and improving relationships with Key Opinion Leaders.
• To organize, manage and follow through on any seminars and exhibitions assigned to by the company.
• Achieve Sales targets.
• Conduct product presentations and training programs related to agency products as well as product evaluation trials and survey feedback for new product developments.
• Detailed quarterly reporting which includes market intelligence, competition, promotional activities and changing customers’ needs.
• Manage product life cycle of all the different models & SKUs.
• Implement Brand management activities with strategic product positioning, benchmarking against major brand competitors.
• Jointly work with Manager to manage and develop new launch plans for all new models effectively to the right target segment. Be responsible to control project running cost for deals in the account responsible for.

At ST, we are 46,000 men and women designers and manufacturers of microelectronic technologies. We collaborate with 100,000 customers and thousands of partners. With them, we design and create products, solutions and ecosystems that address their challenges and opportunities and the need to contribute to a more sustainable world.

Our advanced technologies enable smarter mobility, more efficient energy and power management, and large-scale deployment of the Internet of Things (IoT) and 5G.

We are looking for a Procurement Price Financial Specialist (Temp) for Asia area.

Price Financial Specialist is a key function for our Procurement Department.

Reporting to the Valuation Financial Controller, the successful candidate will interact daily with several international functions with a specific focus on buyers.

Responsibilities:

• Control prices coming from suppliers.
• Create/update prices in the system accordingly.
• Adjust standard prices when needed, as per the Corporate Finance governance.
• Codify materials, as per the specificities defined by the Corporate Quality rules.
• Prepare and send the reporting for several internal customers (manufacturing, buyers, management).
• Collaborate and align with buyers and supplier relationship.
• Ensure the financial system integrity, liaising with Corporate Finance when needed.
• Ensure the respect of the company anti-bribery policy.

Profile

• A first experience will be an advantage
• Strong attention to detail and analytical skills
• Customer oriented
• Good communication and relationship skills
• Problem solving
• Ability to work in a dynamic & challenging environment
• Sense of urgency
• Sense of confidentiality
• Knowledge of SAP will be an advantage
• Software knowledge: Microsoft Office (Excel, Power point)

Responsibilities:

ROS Programming:

Develop, optimize, and maintain ROS-based software applications for robot control, perception, and navigation.

Troubleshoot and debug ROS code to ensure reliable and efficient performance.

Interface Management:

Design and implement effective interfaces, ensuring seamless communication between robotic components.

Collaborate with hardware and software teams to integrate sensors, actuators, and peripherals with the robot's control system.

Robot System Integration:

Work closely with cross-functional teams to integrate robotic systems into diverse applications and environments.

Conduct rigorous testing and validation to ensure successful hardware and software integration.

Documentation:

Create detailed documentation for ROS software, interfaces, and integration processes.

Maintain accurate records of software versions, configurations, and troubleshooting procedures.

Training and Support:

Provide training and support to internal teams and external stakeholders on ROS programming and interface management.

Assist in troubleshooting and resolving issues related to robotic systems.

Research and Development:

Stay current with the latest advancements in ROS and robotics technologies.

Contribute to ongoing research and development efforts to enhance robotic system capabilities.

Qualifications:

· Bachelor's or higher degree in Computer Science, Robotics, Electrical Engineering, or a related field.

· Proven experience in ROS programming and interface management for robotic systems.

· Strong proficiency in C++, Python, and relevant libraries/frameworks.

· Familiarity with robotic hardware components, sensors, and actuators.

· Exceptional problem-solving and debugging skills.

· Effective communication and collaboration abilities.

· Adaptable to a fast-paced, dynamic work environment.

Preferred Skills:

· Experience with robotic simulation tools (e.g., Gazebo).

· Familiarity with version control systems (e.g., Git).

· Knowledge of machine learning and computer vision for robotic applications.

Job description

Work Location ; 5A Serangoon North Ave 5 S(554574)

At ST, we are 46,000 men and women designers and manufacturers of microelectronic technologies. We collaborate with 100,000 customers and thousands of partners. With them, we design and create products, solutions and ecosystems that address their challenges and opportunities and the need to contribute to a more sustainable world.

Our advanced technologies enable smarter mobility, more efficient energy and power management, and large-scale deployment of the Internet of Things (IoT) and 5G.

We are looking for a Procurement Price Financial Specialist for Asia area.

Price Financial Specialist is a key function for our Procurement Department.

Reporting to the Price Financial Control leader, the successful candidate will interact daily with several international functions with a specific focus on buyers.

Responsibilities:

• Control prices coming from suppliers.
• Create/update prices in the system accordingly.
• Adjust standard prices when needed, as per the Corporate Finance governance.
• Codify materials, as per the specificities defined by the Corporate Quality rules.
• Prepare and send the reporting for several internal customers (manufacturing, buyers, management).
• Support the forecast activity in collaboration with the Business Controller.
• Collaborate and align with buyers: supplier relationship, negotiation timing.
• Ensure the financial system integrity, liaising with Corporate Finance when needed.
• Ensure the respect of the company anti-bribery policy.

Profile

• Bachelor Degree
• A first experience will be an advantage
• Strong attention to detail and analytical skills
• Customer oriented
• Good communication and relationship skills
• Problem solving
• Ability to work in a dynamic & challenging environment
• Sense of urgency
• Sense of confidentiality
• ERP knowledge: SAP will be an advantage
• Software knowledge: Microsoft Office (Excel, Power point)

Job Description:

• Plan and create content for online channels do not limit to social media, microsite, etc
• Develop pages, posts, and applications to appeal to the target audience
• Conduct in-depth social media research to develop various social media content like graphics, videos, and other forms of content to understand the Management needs
• Obtain input from Management Team to ensure that designs meet organizational standards and brand expectations, express ideas accurately, and represent the company or client appropriately
• Work independently as well as cooperatively with creative team to meet deadlines, stay within budget, and schedule project implementation based on workload, which may include five or more simultaneous projects
• Create a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as photoshop
• Develop concepts by hand or with software, and execute original content by determining the ideal usage of color, text, font style, imagery, and layout
• Examine existing processes, identify flaws, and create solutions that improve design capabilities
• Review final layouts and suggesting improvements when necessary
• Stay up-to-date with new design techniques and software
• Any ad-hoc duties as directed

Job Requirements:

• Candidate must possess at least Diploma in Art / Design / Creative Multimedia / Computer Graphics or equivalent
• Minimum 1 years of relevant working experience, preferably with social media design experience
• Solid knowledge of image editing and digital sketching software, ike Photoshop, Indesign and Adobe Illustrator
• Meticulous, ability to multi-task and work within tight timeline
• Possess positive disposition, independent, resourceful and a team player

Overall Summary:

"The Service Operations Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance.

He/She posseses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analyzing important reports covering service performance metrics and operations activities."

Roles and Responsibilities:

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Troubleshoot and resolve service health issues and gathering relevant parties to resolve impediments impacting service performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Prepare and deliver status updates / report to management

• L1.5 support

• Provide guidance to the team to ensure the best support possible for systems availability

• Log and track problem tickets relating to S1/S2 or high impact issues

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Manage high severity incident communications such incident broadcast communication to all stakeholders and provide regular updates to management until incident closure

• Manage the incident and problem management process to ensure all preventive measures and problem resolution are recorded in the Known Error Database (KEDB)

• Implement Response and Recovery Plans and activities relating improvements to service recovery

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Qualification/ Requirements:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 3-5 years of Technical / Application Support experience

• Proven experience of working efficiently in a cross functional team

• Able to commit on 24/7 Standby and go on site when required

• ITIL v3/v4 certification and strong service oriented experience / background will be preferred

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

Job Description

• Oversee the management of talent pipelines through various means, such as sourcing, screening, and referrals, to identify and engage professionals across all skill levels.
• Collaborate with the Recruitment team (including Recruiters, Coordinators, and other Sourcers) as well as hiring managers to ensure alignment with the company's needs and objectives.
• Take charge of and implement innovative sourcing strategies, launch new initiatives, and optimize existing processes to enhance the efficiency and effectiveness of the recruitment process.
• Pre-screen potential candidates to assess their qualifications.
• Manage the interview scheduling process and communicate to both candidates and hiring teams.
• Oversee candidate communication at all stages of the recruitment process and provide feedback.

Requirements

• Strong talent sourcing skills and strategies.
• Wide database, pool and connections.

Reg no. R1659970

Primary role purpose:

To deliver the day-to-day administrative, commercial, and operational support needed to win, grow, and maintain business to the direct and indirect business.

Key Responsibilities:

• Build sustainable relationships with customers and internal stakeholders
• Assist customers with questions related to pricing, equipment, and subscriptions
• Create and manage customer orders for approval and shipping of equipment
• Manages customer subscriptions and Value-Added Services (VAS) orders within our tooling 
• Create new customers accounts as part of the onboarding process
• Maintain Customer Master Data (CMD) across are different systems including ServiceNow, Salesforce and CMD
• Uphold and follow all governance and compliance processes though the order handling and customer life cycle
• Build sustainable relationships with key customers and internal stakeholders

Job Descriptions:

• Coordination and management of all M&E works
• Ensure all M&E works are performed on time and in compliance with all necessary standards, codes of practice and safety regulations
• Ensure that all M&E works will achieve the high-quality level expected
• Responsible for the supervision & coordination of M&E works at project site.
• Understand Main Contract /Subcontract requirement.
• Check for discrepancies, defects, inconsistency in drawings.
• Monitor progress, quality of workmanship and compliance with requirements
• Supervise/track on-going site works on Master Program
• Prepare structural penetration shop-drawing for approval.
• Assess and verify M&E sub-contractors claims.

Job Requirements:

Diploma in Engineering (Electrical or Mechanical), Specialist Diploma in M&E coordination

Minimum 3 years of relevant experience

Salary: $3,500.00 - $4,200.00

Driven by the passion to improve the quality of people’s lives, WS Audiology continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

As a Product Specialist, you will manage product lifecycles, launch strategies, and marketing, and ensure clinical excellence. If you have audiology experience and a passion for hearing aid products, join us!

The Role

Product Management for product brands includes:

• Being the main contact point for any product and audiology-related topics.
• Serving as an in-bound product and audiology consultant.
• Taking ownership of phase-in and phase-out processes and communication.
• Acting as a bridge between SEA and Corporate functions, representing the voice of SEA.
• Collaborating with Senior Product Specialists in the PM team to support product management tasks.

Launch Management:

• Managing the timely and complete delivery of toolkits to enable the best possible market introduction.
• Ensuring that all stakeholders are well-equipped with information, tools, and assets for a smooth sales start in individual countries.
• Collaborating with Senior Product Specialists in the PM team to support product launch management tasks.

Product Marketing:

• Collaborating with key stakeholders to provide the best possible support materials.
• Collecting and analyzing information on the industry and suggesting the best course of action.

Clinical Excellence:

• Actively contributing as part of the Clinical Excellence Team, providing best-in-class education internally and externally.
• Working with the PM team to ensure that CE and Marketing projects are aligned with business objectives.

The Candidate Profile:

• Masters / Bachelor of Audiology with 2 years of experience (preferably in audiology or the medical device industry).
• Process-oriented with a proven track record of managing tasks in a structured and orderly manner.
• Possessing a team-oriented mindset with good communication skills.
• Having analytical and problem-solving skills.
• Demonstrating a passion for products and a strong customer focus.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Duties and responsibilities

• Provide prompt, courteous, and effective customer support via various communication channels (phone, email, chat) to assist customers with product inquiries, technical issues, and general questions
• Demonstrate a keen ability to grasp technical concepts quickly and efficiently. Stay updated on product knowledge and troubleshoot technical problems to offer accurate solutions to customers
• Identify, troubleshoot, and resolve customer issues in a timely and efficient manner. Collaborate with other teams to ensure comprehensive problem resolution for customers
• Strive to exceed customer expectations by delivering exceptional service. Ensure customers are satisfied with the resolution provided and maintain a high level of customer satisfaction ratings
• Maintain detailed and accurate data/records of customer interactions, issues, and resolutions. Contribute to the creation and improvement of support documentation and knowledge base articles
• Collaborate with internal teams, including technical support, product development, and sales, to provide a seamless customer experience and contribute valuable insights from customer interactions
• Adapt to a rotating schedule, which may include evening, weekend, and public holiday shifts.

Qualifications, Skills, Experience

• Minimum Diploma in Engineering or other related fields
• Ideal candidate should have 2-3 years of customer service or technical support experience
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders
• Strong communication skills in English (both oral and written)
• Being able to understand and empathize with customers' concerns or problems is crucial
• Ability to analyze situations, identify problems, and provide effective solutions
• Effective time management skills are necessary to handle multiple customer inquiries efficiently and meet response time targets.

Plus Qualifications

• Experience/exposure with AGVs, AMRs, and robotic systems
• Basic understanding of containers and Docker
• Familiarity with Linux platform, its configuration and Unix shell scripting

Hyphens Pharma is looking for a Product Manager to support and grow its leading brands in Singapore and beyond. The incumbent will report to the Head of Marketing and be responsible for formulating and executing marketing plans, identifying opportunities and working with the functional teams to build a cohesive commercial plan, aligned with business priorities to achieve business goals.

• Formulate strategic and tactical marketing plans to drive engagement and promotion of assigned product portfolio in OTC and digital channel
• Develop and implement marketing tools & initiatives to support key strategies
• Track and review effectiveness of marketing strategies & initiatives
• Build strong engagement and relationships with KOLs
• Keep updated with competitor and market knowledge
• Provide training and support sales teams with product knowledge and detailing tools
• Review and manage sales forecast & stock inventory

Job Requirements

• At least 3 years Marketing experience in the pharmaceutical industry
• Preferably 3 years experience working in OTC market.
• Excellent interpersonal, communication and presentation skills
• A team player coupled with creativity & resourcefulness

KEY ROLES AND RESPONSIBILITIES

• Handle day to day Quality Assurance and Quality Control activities
• Perform Quality Assurance and Quality Control role according to checklist
• Attend Factory Acceptances test for Inverter, DC & AC Cables, AC switchboard, Power Transformer, medium voltage switchgear, ring main unit and high voltage switchgear
• Attend Site Acceptance test for Inverter, DC & AC Cables AC switchboard, Power Transformer, medium voltage switchgear, ring main unit and high voltage switchgear
• Perform testing and commissioning of PV system according to QC specification
• Perform quality assurance test according to QA specification
• Perform 100% verification of PV system design according to as built drawing, modules arrangement layout, string arrangement layout, mounting structure layout, single line diagram and lightning protection
• Prepare punchlist and follow up of closure of punchlist with sub-contractor
• Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.
• Do not engage in unsafe or negligent acts that may endanger yourself or others working around you.
• Use personal protective equipment provided to you to ensure your safety while working. You must not tamper with or misuse the equipment.

QUALIFICATIONS & EXPERIENCE

• Nitec/ ITE / Diploma Electrical / Mechanical / Material Science Engineering
• 2 years of working experiences in QA/QC
• Work at height certificate for worker / supervisor
• Prefer to have personal mode of transport

PREFERRED SKILLS & CHARACTERISTICS

• Self-starter and ability to self-manage.
• Strong interpersonal and leadership skills
• Not afraid of heights, medically fit and able to climb vertical ladders.
• Safety certifications such as Working at Height, Construction Safety Orientation Course etc. preferred.

Key Roles and Responsibilities

• Handle day to day maintenance activities at various sites with sub-contractor
• Support level 1 troubleshooting on site for PV system to take care of alarm under minor, major and critical
• Attend to emergency respond to site when critical alarm occurs and prepare preliminary report
• Support engineer to perform de-energization and re-energization of PV system as when customer request for shutdown of PV System (this work is usually weekend work)
• Conduct investigate on water leaking issue and perform waterproofing repair work
• Perform inspection on PV System according to check list
• Perform testing & commissioning of PV System according to check list
• Perform Infrared Scanning on PV AC Switchboard, Isolator, PV Panels and Inverters.
• Set up and configure network switches, industrial router and data logger to connect to pyranometer, weather station, temperature sensor, revenue meters and etc.

Secondary Responsibilities:

• Perform QA/QC role according to checklist and verify as built drawing
• Support on Site Acceptance Test and Factory Acceptance test

Qualifications & Experience

• Nitec/ ITE / Diploma / Electrical Engineering
• 2 years of relevant working experiences
• Work at height certificate for worker / supervisor preferred
• Able to do 8 or 12hrs rotating day shift if needed.
• Waterproofing knowledge will be advantageous
• Singaporean or permanent resident
• Prefer to have personal transport

Preferred Skills & Characteristics

• Self-starter and ability to self-manage.
• Strong interpersonal and leadership skills
• Not afraid of heights, medically fit and able to climb vertical ladders.
• Safety certifications such as Working at Height, Construction Safety Orientation Course etc. preferred.

Job Description:

· Assist Project Manager

· Oversee the direction of the project, ensure compliance of specifications and requirements

· Responsible for general on site technical and engineering matters

· Liaise with Sub-Contractors & Consultants, Client and other stakeholders

· checking and preparing site reports, designs and drawings

· maintaining quality control procedures

· Overall projects planning, scheduling, monitoring and updating to meet targets.

· Ensuring & assessing site safety to minimising risk

· Other adhoc assigned

Job Requirements:

Diploma in Engineering (Electrical or Mechanical), Specialist Diploma in M&E coordination

Minimum 3 years of relevant experience

Salary: $3,000.00 - $3,600.00

Motivated by the vision to improve the quality of people’s lives, WS Audiology continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation to reach more people, more effectively.

What you will do

• Network Optimization and new lanes deployment through Economics and Service Performance analysis
• Reporting on key Transportation vendors on Power BI
• Identify cost saving opportunity through price negotiation, developing alternate source/materials, global consolidation and etc.
• Support Transport Team across Europe assisting on new transport solutions

What you bring

• At least 3 years of experience in Transportation/Logistics Networks
• Strong analytical skills
• Proven results in delivering Power BI tools
• Advanced communication, interpersonal, and intercultural skills for working with global stakeholders.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we support one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

ARTICARES - We are leaders in innovative medical technologies including human like decision-making robotics and artificially intelligent solutions that facilitate personalized rehabilitation after injuries such as stroke, dementia, and accidents – a common occurrence in aging population. Our solutions are the outcome of strong collaborations between experts in medical and engineering fields, validated by clinical studies, and made available to you by people who care about making every step of patients’ rehabilitation journey a bit easier. Today, we are one of the fastest-growing companies in this field and our solutions are deployed in major healthcare institutions in Singapore, APAC & EU. We are global, richly diverse team boasting more than 8 nationalities with a vision to make a difference in the healthcare journey. We combine our innovations with out-of-the-box business offerings for providing comprehensive support throughout the hospital to home journey of patients. Join us to make a real difference.

Position/job title

Business Development & Marketing Specialist

As a Business Development & Marketing Specialist, your primary goal is to drive business growth. You will develop new business proposals focused on financial gain, as well as establishing strategic partnerships to build long-term relationships with new and existing customers. You will work closely with the Sales team to create and apply an effective Sales strategy. You will also be responsible for ensuring successful company branding and marketing. This is a full-time role based in Singapore.

Role Description

• Identify new business opportunities and partnerships to expand market reach (B2B and B2B2C)
• Responsible for the new market analysis and development including sales channels growth internationally.
• Implement digital marketing strategies tailored to healthcare professionals and institutions.
• Establish, develop, and maintain positive business and customer relationships.
• Proficiency in writing persuasive and effective business proposals
• Analyse customer needs and industry trends to develop strategies for business growth.
• Collaborate with KOLs for product endorsements and participation in educational events.

Qualifications

• Bachelor's or master's degree in business, marketing, or a related field. A background in life sciences, engineering, or a healthcare-related field is advantageous.
• Proven experience in business development and marketing within the MedTech or healthcare industry.
• Excellent communication skills with the ability to convey complex medical concepts to both technical and non-technical audiences.
• Proficient in using relevant software and tools for marketing analytics and customer relationship management.
• [Optional] Physio or occupational therapists with good communication skills can also apply.

Job Highlights

• Hybrid Working Model
• Medical + Dental Benefits
• Birthday Leave

Duties and Responsibilities

• Plan, develop and execute marketing initiatives for social media platforms
• Assist with marketing campaigns, including content creation, new-product launches and sales enablement
• Conduct thorough market research to identify trends, competitor offerings and user needs.
• Work closely with stakeholders to define new features, improvements and functionalities for product.
• Plan and execute product launches, coordinating with marketing and sales teams.
• Review and refine content materials to maintain high-quality standards.

Qualification and Skills

• Bachelor's Degree
• Ability to work independently
• Detail-oriented, excellent written and verbal communication skills
• Strong subject expertise and knowledge in Secondary Science will be an advantage
• Prior experience in content development for educational materials will be an advantage

Delivery Fulfillment Specialist is responsible for APAC Regional Distribution Center (ADC) sales order processing and day to day communication with the countries on order and delivery fulfillment. As a critical member of ADC operation team, you will have the opportunity to oversee, develop, and improve the process and procedures. Key responsibilities include sales order processing, order confirmation, shipping docs creation and invoicing, and freight booking and tracking.

Duties and Responsibilities

Order Management

• Receiving, validating and processing sales order
• Order confirmation, monitoring, rescheduling, reconfirming
• Check product availability and liaise with planning team to ensure fulfillment of the order on the required delivery date.
• Prepare shipping documents, invoicing and other documents required by customer.
• Work closely with country teams, QA and product owner to ensure products shipped are compliant with respectively countries’ regulatory requirements (e.g. labels)
• Close follow-up and co-ordinate with countries to provide timely and accurate information about the order
• Manage and communicate open order book regularly with countries
• Control allocation block and release
• Handling order related issues and claims
• Handling of return shipment from countries

Delivery Fulfillment

• Communicate with warehouse for order picking, packing, shipping condition and shipment booking to ensure goods are collected and dispatched on time
• Trace the shipment to ensure on time delivery
• Escalation point for shipment issues, clarifications and support.
• Maintain and review SOP with forwarders and 3PL team
• Manage and track spot quote RFQ for exceptional shipments requirements and cost control.
• Actively explore cost saving and sustainability opportunities and drive implementations
• Manage TMS dashboard and data accuracy, work with transport team and forwarders to maintain EDI data accuracy.

Administration

• Actively contribute to the documentation and maintenance of work instructions and procedures and participate and/or lead in relevant projects
• Design and maintain reports for operations and analytics
• Weekly review on hold invoices and drive resolutions
• Maintain relevant master data within the assigned area
• Maintain and review operations KPI with 3PL and forwarders to meet business metrics goals
• Investigate into recurring operational issues and take corrective actions and continuous improvement on process and SOP
• Support external and internal audit within the assigned area.

Requirements

• Minimum 3-5 years relevant working experience in supply chain order fulfilment management
• Solid knowledge of international trade regulations and documentation requirement
• Experienced user of ERP system, preferably SAP
• Proficient in Microsoft Office
• Strong verbal and written skills in English
• Diploma/degree in Logistics or business related fields
• Demonstrated ability to communicate and solve problems together with external and internal stakeholders globally
• Cooperative mindset, attention to detail and willingness to provide excellent customer service
• Able to prioritize and multitask
• Working experience in Medical Device or Healthcare industry is a plus

As part of the highly motivated Finance team the Senior Finance Specialist will be involved into various accounting responsibilities. Candidates with more experience will be considered for a Senior Executive role.

Key Responsibilities

• In charge of performing day to day financial transactions, including accounts receivables and accounts payables duties
• In charge of AP operations, record suppliers’ invoices and prepare payments
• In charge of AR operations, ensure accurate and appropriate recording of revenue and expenses
• Record and reconcile financial transactions in the general ledger.
• Prepare journal entries and ensure the accuracy of financial records.
• Assist in the month-end and year-end closing processes.
• Keep accurate records for all daily transactions, and prepare balance sheets
• Posting of transactions to journals, ledgers, and prepare monthly, quarterly and annual financial reports
• Reconcile bank statements, tracking bank deposits and payments
• Ensure accurate and timely monthly, quarterly and year end close processes
• Participate in ERP project
• Assist with ad-hoc assignments as directed by Finance Group Manager

Education and Experience

• Degree in Accounting
• Minimum of 4 years of relevant accounting experience
• Knowledge of generally accepted accounting practices and principles (SFRS, IFRS) advantageous
• Knowledge and experience of accounting applications advantageous
• Audit experience is a plus

We want you if you...

• Have Experience in Technology, Retail, or F&B Industry advantageous
• Pro-active, and don't mind taking a hands-on approach to work
• Knowledge of Microsoft Dynamics 365 Business Central is a plus
• An independent, self-starter, fast learner, and detail-oriented team player who thrives in a multi-tasking, fast-paced environment

Establishes project priorities and schedules, in line with strategic plans and operating objectives. Provides specialized advice, facilitation, and support to management, faculty, staff, and/or students in the development and implementation of effective systems, procedures, programs, and/or practices. May oversee one or more specified key operational or business functions for the unit, as appropriate to individual requirements:

• To coordinate with ID for installation job that involves renovation
• To conduct site survey if site surveyor is not available.
• To handle RMA cases when necessary.
• To stand in for installation team when necessary.
• To perform servicing duty when necessary.
• To conduct check on installation team and report to management on workmanship compliance.
• troubleshooting and training
• QC of installation works
• Any other task assigned by Ops Director/Manager/Ops Executive
• To assist customer in resolving with smart home application issue

Requirements:

• Willing to work 5.5 days work week
• Able to build good rapport with customer
• Able to coordinate installation
• Willing to travel and service client on-site
• Class 3 Driving License

Benefits:

• Annual Increment
• Performance Bonus
• Health Benefits
• Birthday leave