Objective:

The Manager will oversee the regional digital products portfolio and provide cross-functional support for operational topics, contributing to digital transformation through the project to product (P2P) initiative.

Key Responsibilities:

1. Product Management:

• Drive growth and expansion of ITT/XM Overseas products.
• Lead digital transformation through P2P initiative.
• Identify services for transformation and conduct proof of concept (POC).
• Implement Agile methodologies for product development.

2. Implementation:

• Identify growth opportunities and market trends.
• Develop standards and processes for product lifecycle.
• Formulate brand strategies and conduct business development assessments.
• Ensure partner products meet market standards.

3. Innovation:

• Devise new product pipeline strategies.
• Implement pre-launch and post-launch initiatives for sustainable growth.

4. Finance Management:

• Develop and manage product budgets.
• Analyze product costs and identify cost optimization opportunities.
• Generate financial reports and recommend strategies for mitigation of financial risks.

5. Regional Portfolio Management:

• Take ownership of incoming demands and guide through the process.
• Conduct regular review meetings and follow up on outstanding demands.
• Assist in providing a comprehensive view of all portfolios in the department.

6. Cross-functional Support:

• Participate in Change Management and Major Incident Management calls.
• Provide support for operational stability.

Qualifications:

• 5-10 years of product design, development, and management experience.
• 3-5 years of experience in the IT industry.
• Experience in product/service owner role, finance management, and service management.
• Strong understanding of Agile methodologies, digital infrastructure, and emerging trends.
• Outstanding negotiation skills and experience with ServiceNow tool.

Social Worker Associate (Special Education)

Salary Range: $2,500 - $4,500 (depends on experience)
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Descriptions:
Admissions and Transitions

• To provide all the necessary administrative and statistical duties related to all admissions matters from application to the students are admitted to the school
• To schedule all the relevant interviews with parents
• To collate all relevant reports and send it to the relevant parties
• To collate and liaise with all relevant organisations such as SGEnable, SPED Schools, other VWOs, MOE AND MSF with regards to admissions and transitions
• To maintain admissions data in the Centre’s Student and Client Management System

Means-testing Duties for Voluntary Welfare Organisation Transport Services (VWOTS)/ School Based Financial Schemes for clients

• To administrate the ETS means-testing scheme
• To upkeep all the necessary administrative and statistical duties related to this scheme
• To maintain and upkeep all the necessary data and record- keeping for this scheme for the purpose of submission to the relevant authorities such as SGEnable, NCSS and MSF as required.
• To take on the liaison role in communicating with all parents and the Centre’s appointed bus vendor with regards to the scheme

Administration and Programme Development

• To continuously improve on the existing administration structure of the department
• To take minutes at all relevant meetings
• Handle all phone calls and emails enquiries
• Handles yearly audit enquiries
• Monitors budget spending

Social Work;

• Report to Senior Social Worker
• Co-work with social worker on cases
• Carry out Case Management
• Conduct Home Visit
• Administering Financial Assistance Scheme
• Case recording
• Any other job scope deems suitable for a Social Work Associate

Job Requirements:

• Possess a bachelor’s degree in social work / Graduate Diploma in Social Work, preferably with 2 – 4 years of relevant experience
• Experience in working with special needs children/adults would be an added advantage
• Eligible for professional registration with SASW

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

We are looking for Cyber Security - Operations Analyst on a 12 month extendable contract basis. If the individuals performance is good this role is convertible to a permanent headcount.

As a Cyber Security - Operations Analyst, you will play a crucial role in ensuring the security and integrity of our organization’s digital assets. Collaborating with a dynamic team, you will intake cybersecurity related requests from internal and external entities that require triage, remediation, or escalation.

This position provides an opportunity for learning and growth in the ever-evolving field of cybersecurity. If you are passionate about safeguarding digital environments and eager to build a career in cybersecurity, we invite you to join our team.

Every month this person needs to be flexible on 1 day weekend work.

Shift hours morning only - 8 am to 5 pm or 9 am to 6 pm

Key Responsibilities:

• Answer incoming calls to assist with information security inquiries or issues.
• Document all interactions accurately for record-keeping and analysis.
• Follow established processes and guidelines to handle common issues.
• Collaborate with team members to resolve more complex problems or escalate as necessary.
• Monitor your assigned queues and work cases in an efficient and effective manner.

Qualifications:

• Effective typing skills
• Password reset, remediation action and escalate it to the relevant teams, if need be
• Familiarity with Cyber Security and Information Technology
• Strong problem-solving and critical thinking skills
• Effective communication and interpersonal skills
• Diploma or Degree in Cyber Security or IT related fields
• Candidates with L1/L2 SOC Analyst will be considered

If you are interested in this position, please feel free to apply for this role.

Argyll Scott Singapore Pte Ltd

Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

Team Summary

The AP Risk Solutions team is responsible for leading the strategy, prioritisation, development, delivery and commercialisation of Visa’s product roadmap for all data and risk solutions in the Asia Pacific markets. This includes the definition of regional product strategies, product P&L ownership, product development initiatives and the full co-ordination of these activities across both the Visa Global and in-market stakeholders. The team collaborates with local and global stakeholders to develop the go-to-market and scale for Visa’s risk and authentication solutions, as well as deliver Visa’s risk solutions roadmap. Our aim is to enable Visa clients and partners to drive better customer engagement and outcomes to grow their business. The team is at the vanguard of transforming Visa’s business model to capture new payment flows and increase value-added services revenue.

What a Risk Product Analyst does at Visa:

As the Risk Product Analyst at Visa, this role has responsibility for the management of our risk products in Asia Pacific, focusing on Visa Advanced Authorisation (VAA) and Visa Risk Manager (VRM). You will contribute to the strategy, prioritization and deployment of the VAA/VRM solution in Asia Pacific region. You will manage the relationship of our global clients, work with the client and internal stakeholders to jointly drive service excellence and sales targets.

You will collaborate with key stakeholders, including partners and clients in the development of solutions, contributing to solution design, deployment and performance of the service. You will be comfortable with proactively identifying new opportunities for revenue growth and developing creative solutions for complex ecosystem challenges.

Important to the role is a client-oriented mindset with a strong understanding of a network business and application of leading payment technologies. Your passion for growing new business, exceptional stakeholder skills and a market-focused approach will enable you to succeed in this role.  This individual must be able to independently manage working-level relationships whilst being comfortable to present to executives, both for internal stakeholders and external clients.

This role is based in the Asia Pacific regional hub in Singapore and will work in partnership with our market teams in the delivery of ambitious product delivery and revenue goals.

Specific areas of accountability will include:

1. Serve as the go-to expert on Visa's security solutions, provide guidance and expertise to markets and client-facing teams and support discussions with clients
2. Responsible for managing the product budget, and participate in financial planning and forecasting for the product
3. Lead the charge in promoting the platform's adoption across the Asia Pacific region, identifying potential clients, understanding their needs, and demonstrating how the platform can meet those needs
4. Work closely with markets to champion the needs and requirements of the Asia Pacific region and with global teams to ensure these requirements are considered and incorporated in product development and strategy
5. Develop and provide key insights and trends to our client facing stakeholders with high-quality presentation materials, case studies, best practice guides, webinars and trainings
6. Actively engage with our risk product clients to identify and improve the ways in which they use our product set
7. Work with regional stakeholders, global product owners and cross functional teams (e.g. sales and business development, in-market products, risk, compliance, client services) to execute against this strategy and achieve the revenue target
8. Provide leadership and input on regulatory changes and industry trends, evaluate how these developments can impact the product and make necessary adjustments to the product strategy.
9. Staying abreast of market trends, technological advancements and potential partners in the fraud & risk space
10. Manage stakeholders' expectations, keeping them informed about the product's progress, challenges, and successes. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Production of drawings on CAD and BIM Revit model for C&S works 
• Working towards deadlines set by Project Manager or CAD/BIM Manager 
• Responsible for the quality of production 
• Prepare and update 3D BIM models for development of CSD/SEM models for submissions 
• Supervise the production of 2D drawings from BIM models with accuracy ensuring drawings produced are according to the Office or the Client’s Drafting Standards and Procedures, and the drawing submission schedule is achieved 
• Maintain proper records of all issued & received models/drawings, Clash Reports, RFIs, BIM Register in accordance with the company’s ISO Standards and Procedures and ensure all the drawings are completed on schedule or in a timely manner. Perform regular drawing backups and housekeeping work in the directory 
• Lead the CSD coordination meetings with engineers and designers. Define all the CSD/SEM issues, prepare and distribute the issues accordingly. Follow up with the project team on CSD and BIM model updates 
• Lead the BIM modelers assigned to the project and manage the process of exchange 
• Support Project Team for Presentations with BIM-Model and related activities 
• Work under the supervision of BIM Manager and perform work task assigned 
• Report regularly to the Project Manager on the progress of assigned project works 

Responsibilities:

• To manufacture production units to meet performance objectives
• Performing proper manufacturing process ( eg: Integration , functional test, Final control ) of all production unit / customer return unit for which he/she has been trained or assigned to perform.
• Manage the WIP level and turn around time at the optimum level
• Accurate reporting of any anomalies encountered during production process. Detect and alert in case of default or results deviations (even if still within the good range)
• Registration and maintenance of product quality and configuration of data.
• Ensuring Usability of test means or equipment whenever necessary with the support of M&T dept.
• To involve in 5S and Kaizen initiatives
• To support administrative works ( Raise PR, Document Archiving Process ) and production task as per assigned by team lead/supervison

Requirements:

• Min. NITEC or Diploma in Electronics / Mechatronics Engineering
• Ability to understand and follow manufacturing/technical instructions
• Ability to read or interpret test results
• Ability to understand the concept of Lean

Other Information:

• 1 Year Contract
• Working Location: Changi
• May be required to work in shifts.

Job Description:

The position, located in Singapore, is an exciting opportunity to be part of an Innovative & Dynamic team, within the Imaging Validation Team, part of the Imaging Division, working on different worldwide leading technology image sensors targeting various customers and markets (Consumer, Industrial, Automotive).

As a Functional Validation Engineer, you would be involved in the validation of the various products of the division. The objective of the job is to ensure the functional performances of the product is aligned with the specification. Two kinds of platforms will be used: FPGA prototyping platform in a first step, silicon platform with final product in a second step. You will be supported by a large team of technical experts in validation, Optic, Electronic, Mechanics, software.

As a Functional Validation Engineer, you:

• Will be responsible of validation environment development: Test suites definition, Laboratory test bench, test development, validation automation, documentation.
• Will be in charge of the analysis and the solution of technical challenges.
• Will support customer for the integration of the product in customer platform
• Will collaborate with different Product Development Teams: IC Design, IC Architecture & Algo, Embedded Software/Firmware
• Will collaborate with application team in order to provide best solution for the customer

Profile:

- Bachelors’ degree in Electrical Engineering or similar discipline.

- At least, 6 years of experience, in Validation, Testing or Electronic product development.

- Mandatory skills:

• Analog or Digital Electronic Knowledge
• Programming skills in Object Oriented Software Language (Python preferred)
• Data Base management tools (git, SVN)
• Strong verbal and written communication skills in English

- Softskills required:

• Engage and collaborate with cross-functional teams
• Good level of autonomy, methodology and rigor
• Ability to work in a multi-cultural environment.

- Minimum of 3 years’ experience in one of the following area:

• Electronic Component verification, validation, or industrial test
• Electronic System Development
• Microcontroller Firmware development

- Additional optional skills:

• Electronic System experience
• Thorough familiarity with lab measurement techniques and test equipment (Signal Generator, Oscilloscope, …)
• Standard electronic communication protocols knowledge: I2C, I 3C, MIPI CSI2
• Automatization tools experience (Jenkins, gerrit)
• Knowledge in CMOS image sensors and in image data processing

Established Local Company specialises in cleaning maintenance in critically-controlled environment has new opening for Maintenance Specialist.

1. Knowledge in cleaning methods in Cooling Tower, Chiller & Pumps

2. Experience in handling Lab chemicals with minimum 6 years

3. Assisting Project Manager in planning work flow, daily schedules & preparing Test Reports

4. Willingness to work long hours and can travel at short notice

5. Possess valid Class 3 driving licence

6. Good in MS office especially in excel & powerpoint

7. Good command of English in spoken & writing

8. Can work in a Team and Able to Lead

Interested candidate can email to apply through job portal. Only selected suitable candidates will be notified for interview.

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

• Lead the review and implementation of anti-scam measures across CPF Board
• Conceptualise, design and set up Concept of Ops for Anti-Scam functions
• Partner relevant agencies and organisations in strategising approaches to stay abreast of scams landscapes and coordinate initiatives within the organisation to align with Whole-Of-Government anti-scam efforts.
• Lead fast-paced project timelines and manage time sensitive anti-scam operations with swift decision making and prompt updates to senior management and stakeholders.
• Lead the unit in representing the Board in working with stakeholders and other Government agencies to assess solutions to tackle any evolving scams modus operandi, re-designing business functions to strengthen security of transactions across the Board.
• Build anti-scam capabilities to support the end-to-end processes in Detection, Prevention, Protection, and Termination of scams.

What we are looking for

• Extensive knowledge of the anti-scam developments
• Demonstrated leadership in reviewing and implementing anti-scam measures in a large organization
• Experience in leading anti-scam or fraud prevention initiatives.
• Experience in leading fast-paced project timelines, making swift decisions, and providing prompt updates to senior management and stakeholders.
• Experience in conceptualising, designing, and setting up the Concept of Operations for anti-scam functions.
• Good leadership skills to represent the Board and work with stakeholders and other Government agencies.
• Ability to assess solutions and redesign business functions to enhance the security of transactions.
• Ability to make swift decisions in high-pressure situations.
• Ability to convey and exchange thoughts, ideas and information effectively through various mediums and approaches.

The successful candidate will hold the corporate title of Assistant Director/Deputy Director, with seniority based on individual work experiences.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

Products & Development Engineer

Work Week: Monday – Friday ( 9am – 6.15pm )
Salary: $ 3,800 – $ 4,500
Working Location: Kaki Bukit

Job Description:

A) Formulation, Lab Process and Research & Development

• Evaluating all starting materials from current and new sources to ensure they are fit to use in the product development and production.
• Customer visit to understand company's products application and line parameters.
• Support customer & business unit to perform technical support, product application trial & training when needed.
• Modify existing products to meet customers' new requirement
• Based on research from Marketing team, develop new product and take charge of the product development cycle from research and development, product testing, certification to product support.
• Support and supervise pilot batches, product launches and field trials.
• Develop and maintain a systematic approach to routine price review, re-evaluation, sourcing and price / technical comparison to ensure company’s portfolio is optimised.

B ) Production Support / QC Lab equipment maintenance and upgrading

• Responsible for day-to-day activities in the lab.
• Ensure Compliance Company and regulatory standards and procedures.
• Implement proper EHS for production site and maintain clean and orderly work area.
• Responsible for all necessary laboratory administration, including upkeeping equipment and safety standards.
• Follow production process to introduce changes from formula change, process change and others to production in optimising the product performance.
• Support defective batch solution or raw material shelf life extension and product transfer.
• In charge of production QA / QC control for incoming raw materials and finished product.
• Address customer complaint and feedback.

C) Planning and Progress Reporting

• Plan, implement and update projects on a regular basis independently.
• Seek alignment on timeline and milestones with stakeholders.
• Document material and product information in a precise and timely manner.
• Produce well-organized report as output for every project handled Lab process concept with good understanding of the consequence of upscaling to production.
• Be informed of the market development that is happening in our construction chemical industry and bring it up in company meetings.
• Raise any improvement / recommendation to the company to help you and your role in doing things better.

D) Others

• Any other tasks assigned.

Requirement:

• Bachelor of Science in Chemical Engineering
• Minimum 3 years of relevant working experiences
• Prior experience in construction environment or related industry is an added advantage

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

We are representing our startup tech client in the gaming industry to look for the following:

Game Operations Specialist

Responsibilities

• Design game publishing strategies on Steam tailored to the game's unique features, aiming for significant organic player acquisition.
• Foster and maintain a vibrant, active player community, ensuring valuable feedback flows to the development team.

Requirements

• Bachelor's degree or higher in any field.
• Experience in game publishing on Steam is required.
• Experience in a game's full release cycle from inception, especially in international game publishing, is preferred.
• At least 3 years' experience in Operations within game industry is required.

EA License No: 12C6254

EA Personnel Registration No: R1988167

Our client is a well-funded mobile game producer headquartered in Singapore. They have successfully launched three global mobile games with over 20 million players to date. They are looking for 3-5 game operation specialists based in Singapore to support their global user communities.

Job Responsibilities:

• Manage player communities, and organize community events regularly to enhance community engagement and retention.
• Perform multidimensional analysis of game versions, summarize version performance, and provide optimization recommendations to the team while coordinating their execution.
• Exhibit high data sensitivity to deeply explore user demands through data analysis, expanding the game's commercial potential.
• Monitor game-related data, and promptly identify and resolve issues to ensure smooth game operations.
• Conduct regular retrospectives, compile project reports, internally accumulate experience within the team, and provide data analysis and theoretical support for the formulation of subsequent game version strategies.
• Immerse yourself in the gaming experience, understand player needs through interactions with players, collect player activity suggestions, and provide timely feedback.

Requirements:

• Proficient in both Chinese and English
• Familiar with game-related suggestion channels, such as email and AIHelp

Responsibilities:

1. Fabrication and Design:Oversee and manage 3D printing operations, including Selective Laser Sintering (SLS), Stereolithography (SLA), Fused Deposition Modeling (FDM), and other emerging technologies.
   Provide expert guidance on general fabrication processes involving diverse materials such as wood, metal, fabrics, and electronics.
   Develop and implement standard operating procedures for equipment and safety protocols.
   
2. Educational Support:Conduct workshops and training sessions for students and staff on fabrication techniques and machinery use.
   Mentor and supervise students and junior technicians in their projects, ensuring high standards of work and safety.
   
3. Innovation and Research:Lead development initiatives to explore new fabrication techniques and materials.
   Collaborate with academic staff and students on projects and research, offering technical expertise and guidance.
   Stay abreast of industry trends and advancements in fabrication technology, integrating new ideas and practices into lab operations.
   
4. Equipment Maintenance and Safety:Oversee the maintenance, calibration, and troubleshooting of lab equipment.
   Conduct regular safety audits and update safety documentation as needed.
   Manage the procurement of new equipment and supplies, including budgeting and vendor relations.
   
5. Innovation and Research:Lead research and development initiatives to explore new fabrication techniques and materials.
   Collaborate with academic staff and students on projects and research, offering technical expertise and guidance.
   Stay abreast of industry trends and advancements in fabrication technology, integrating new ideas and practices into lab operations.
   
6. Participation in STEAM Outreach:Actively participate in STEAM (Science, Technology, Engineering, Arts, and Mathematics) outreach programs.
   Build partnerships with educational institutions, industry, and community organizations to promote STEAM education.
   
7. Support in Digital Transformation:Aid in implementing digital transformation initiatives within the lab.
   Utilize basic data analytics to assist in optimizing lab processes and equipment usage.
   

Requirements:

1. Educational Background:Bachelor’s degree in Engineering, Product Design, Architecture, or a related field.
   
2. Experience:At least 3 years of experience in a fabrication lab, workshop, or similar environment is preferred.
   Proven expertise in 3D printing technologies and digital transformation initiatives.
   
3. Technical Skills:Good knowledge of digital fabrication tools and software, including CAD.
   Understanding of AR/VR technologies and data analytics is a plus.
   
4. Passion for Making and Education:A passionate maker with a keen interest in teaching students how to make and innovate.
   Enthusiasm for engaging with students and fostering a creative and collaborative learning environment.
   
5. Communication and Interpersonal Skills:Good communication skills for effective teamwork and collaboration.
   Ability to assist in teaching and training sessions.
   

GENERAL DESCRIPTION

This position within the Complaint Handling (CH) department is responsible for performing complaints investigation in accordance with the CH framework, using a set of globally aligned methodologies, as well as location-specific reviews. The complaint handling team is responsible for addressing and resolving customer complaints effectively and efficiently. They ensure that all complaints are thoroughly investigated, documented, and resolved in compliance with regulatory requirements and the bank's policies and procedures. The team works closely with various departments and stakeholders to gather relevant information, analyze complaints, and provide appropriate solutions or remedies to customers. Additionally, the candidate is expected to provide coaching and training to staff being monitored to enable them to meet policy and procedure requirements.

MAIN DUTIES

• Conduct thorough and comprehensive complaint investigations, ensuring adherence to regulatory guidelines and internal policies.
• Analyse complaint data and identify trends, patterns, and areas for improvement.
• Collaborate with cross-functional teams, including front office, products, legal, compliance, and subject matter experts, to gather necessary information and insights.
• Develop and implement strategies to improve the complaint handling process and enhance customer satisfaction.
• Provide guidance and support to team members in resolving complex complaints and ensuring timely resolution.
• Prepare accurate and detailed reports on complaint investigations, including findings, recommendations, and actions taken.
• Stay updated on industry regulations and best practices related to complaint handling and investigation.
• Foster a culture of continuous improvement, promoting a customer-centric approach within the team.
• Proactively identify potential risks and escalate issues to senior management as appropriate.
• Maintain a high level of professionalism and confidentiality in handling sensitive customer complaints.

WORK EXPERIENCE REQUIREMENTS

• Minimum of 7 years of experience in compliance, risk and controls or audit function, with experience in investigation, preferably in wealth management.
• Strong knowledge of regulatory requirements and industry best practices related to complaint handling and investigation in the banking sector.
• Excellent problem-solving and analytical skills, with the ability to gather and interpret complex data.
• Exceptional attention to detail and accuracy in documenting complaint investigations and preparing reports.
• Advanced communication skills, both written and verbal, with the ability to effectively communicate complex information to stakeholders at all levels.
• Strong leadership abilities, with the capability to motivate and inspire team members.
• Ability to handle high-pressure situations and manage multiple priorities effectively.
• Sound judgment and decision-making skills, with the ability to assess risks and make appropriate recommendations.
• Strong interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
• Familiarity with digital channels and technology-driven complaint handling solutions is a plus.

EDUCATION REQUIREMENTS

• University degree or equivalent from a reputable institution
• Proficiency in English and Mandarin to liaise with Chinese-speaking stakeholders.

• Assist the Medical Director in the consultation room and procedures both in & outside the Centre.
• Assist in laser refractive procedures and other minor procedures.
• Maintain stocks & inventory of surgical consumables and upkeep of operating theatre and instrument sterility.

Requirements:

• Fully registered with Singapore Nursing Board
• At least 2 years of nursing experience in Ophthalmic/Surgical setting

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Working Days: 5 days – Mon Fri 830am to 530pm
• Office Location: Ang Mo Kio
• Starting Salary: $1,800 + Transport Claimable + Commission

Responsibilities:

• Identify business opportunities and procure new business clients, mainly reach out to retail chain store.
• Display good product knowledge, training will be provided (personal care, health, and wellness products)
• Execution of sales as outlined by the Management.
• Any other duties as and when assigned by the Management.
• Any sales experiences are welcome to apply.

Requirement:

• Relevant experience

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• Manage to maintain the necessary reports and journal entries to build and support closure and financial reporting procedures that adhere to the reporting timeframe and rules.
• In-charge in preparing audit, tax, and SOX accounting schedules.
• Work closely with the operations and accounting teams to ensure that accounting entries are entered into the ERP on time and correctly.
• Coordination of billing and costing operations, as well as ensuring that accounting/costing activities and work billings/recharges adhere to SOX Compliance and Standard Operating Procedures
• Analyze and reconcile account balances on a timely basis, resolving discrepancies or escalating as needed.
• Examine intercompany markups on billings and purchases to ensure that Transfer Pricing regulations are followed.
• Maintaining controls over accounting transactions and month-end closing processes to guarantee financial correctness and completeness.
• Work on withholding tax and GST compliance, including analysis and reconciliation.
• Engage in value-added initiatives and promote continual process efficiency improvements.
• Any additional ad hoc tasks delegated by Management.

Requirements:

• Degree in Finance, Accountancy or Business or equivalent
• At least 2 - 3 years of experience from MNC environment
• Prior experience in handling intercompany transactions and costing will be an added advantage
• Proficient in using MS Excel will be ideal

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Title: Technical Specialist (Assembly / Inspector / Repair / Machinist / Welder)) (ID4544)
Location: Paya Lebah
Working Hours: Mon to Fri 8.00am-5.30pm
Salary: $2500-$3000


Component Repair
Job Description:
• Perform repair processes such as plasma spray, water jet, shot peening, heat treatment, cleaning, masking, blasting, sheetmetal etc
• Meet repair production schedule and delivery requirements
• Participate in cost control initiatives and continuous improvement projects/events
• Any other duties as assigned

Requirements:
• NITEC or equivalent, preferably with experiences in the component overhaul/repair industry
• Knowledge and skills in any repair process, e.g. plasma spray, water jet, shot-peening, heat treatment etc
• Able to perform rotating shift work, and support overtime, if required

Assembly
Purpose of the Job

Assembly, Inspection and Disassembly of Gas Turbine Engines and Components
Rigging and Testing of Gas Turbine Engines

Key Job Accountabilities:

1. Strip, build, inspect, assemble and test gas turbine engines
2. Perform work at cell level to meet production schedule and cost control for engines jobs
3. Perform Engine Rigging and De-rigging, Engine Functional and Performance Testing, Troubleshooting
4. Handle and maintain facilities, test cells and equipment, setup & tooling design/ modification
5. Participate in process improvement and drive productivity

Reporting Relationships:

This position reports to Production Manager, Military Operations
Required Experience and Qualifications:

1. Minimum NITEC in engineering discipline. Mechanical & Aerospace disciplines will be preferred
2. Past MRO or Aviation experience would be an advantage
3. Past experience with Engine Testing would be an advantage
4. Possess good communication skills
5. Energetic and willing to learn
6. Team player but also independent worker
7. Leadership skills is a plus

Other Requirements to Note

1. Singaporeans are required for this position. Country of Birth needs to be stipulated for review
2. Military Security Department (MSD) Cat 2 Clearance is required for this position


Machinist

Responsibilties:
• Responsible for set up and operate CNC & NC Machine according to production schedule and meet all specification requirement.
• Perform simple trouble shooting, basic daily machine maintenance and maintaining 6S housekeeping.
• Read, interpret & execute various machining works using CNC and NC vertical/ horizontal lathe involving milling, turning and grinding per the engine manual requirements.
• Meet tight and demanding repair production schedule & delivery requirements.
• Suggest new tooling design & modification to existing tooling when required.
• Participate in cost control initiatives & continuous improvement projects/ events.
• Perform other duties as assigned

Requirement:
• Minimum NITEC or equivalent qualification.
• Minimum 3 years of working experience in aviation repair involving CNC & conventional machining (milling, turning and grinding).
• Able to work rotating shifts.
• Proactive to cross-training and multi-tasking.
• On the job training will be provided.


Welder

Responsibilities:
• Perform weld repair and assembles of aircraft components with gas tungsten arc welding/ tungsten inert gas processes.
• Ability to use of measuring instruments such as gauge blocks, height gauges, dial indicators and callipers to examine components.
• Perform various jobs such as cutting, grinding, sheet metal and assembly works with hand or power tools which include portable riveting guns, squeezers, abrasive tools and torque wrenches.
• Meet tight and demanding repair production schedule & delivery requirements.
• Suggest new tooling design & modification to existing tooling when required.
• Participate in cost control initiatives & continuous improvement projects/ events.
• Perform other duties as assigned


Inspector


Purpose of the Job

Inspection of Gas Turbine Engines and Engine Components
Key Job Accountabilities:

1. Carry out visual, dimensional and detailed inspection of gas turbine engines and its components
2. Perform work at cell level to meet production schedule and cost control for engines jobs
3. Handle facilities and equipment setup & tooling design/ modification
4. Participate in process improvements and drive productivity

Reporting Relationships:

This position reports to Production Manager, Military Operations
Required Experience and Qualifications:

1. Minimum NITEC in engineering discipline. Mechanical & Aerospace disciplines will be preferred
2. Past MRO or Aviation experience would be an advantage
3. Possess good communication skills
4. Energetic and willing to learn
5. Team player but also independent worker
6. Leadership skills is a plus

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to focus on delivering excellent healthcare informatics product service support expertise to customer and being there for customers when they need us most. The Technical Support Specialist is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales and Management.

Key Responsibilities

• Manage and maintain effective communication with customers in relation to logged service requests, with internal & external cross-functional teams.
• Effectively utilize service tools for the logging, triage, and classification of cases in line with published work instructions, leading to resolution – remotely or onsite while being open to learning about new tools and technologies that can improve service delivery.
• Monitoring of cases that have been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved while being open to learning about ways to improve SLA performance and customer satisfaction.
• Meeting project milestones and timelines for tasks/activities that have been assigned.
• Work on root cause analysis of the incident and work through escalation matrix for conclusive analysis.
• Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, SME, and other functional groups to ensure a permanent resolution to these incident types with objective to find ways to mitigate or prevent recurring issues.
• Participating in weekly rotating on-call responsibilities, providing 24/7 coverage.
• Work with a team to perform preventive maintenance.
• Continuously update knowledge and skills related to the job through formal training programs, self-study, and seeking feedback from team members and stakeholders, in order to improve job performance and provide the best service to customers.

To succeed in this role, you’ll need a customer-first attitude and the following

• Relevant degree in computer science or related technology with 5+ years hands-on experience supporting customers.
• Strong analytical and problem-solving skills with the ability to quickly learn and apply new technologies and troubleshoot complex issues.
• Excellent verbal and written communication skills with the ability to communicate technical information to non-technical stakeholders.
• Experience in incident management, problem management, and change management processes.
• Knowledge of ITIL framework and its application in service management.
• Experience in managing and supporting virtualized environments such as VMware and Hyper-V.
• Experience in administering and troubleshooting Oracle database, Windows Server, and network technologies.
• Familiarity with Radiological workflow, including DICOM, HL7 etc., is an advantage but not mandatory.
• Proven ability to work independently, take initiative, and be accountable for deliverables.
• Ability to work effectively in a team-oriented, collaborative environment.
• Awareness of security protocols, best practices, and compliance regulations.
• Experience with scripting languages such as PowerShell, batch, and Python for automation and process improvement.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

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