• Remuneration Package: Up to $3,300 + Fixed Allowances of $1,100 
• Location: Jurong Island (Company Transport Provided at Designated Points) 
• Shift Job: 12 Hours, Rotating AM and PM Shifts 

Are you a fresh graduate with a degree in Chemical Engineering? Ready to jumpstart your career in a dynamic and cutting-edge environment? Join our client, a reputable chemical manufacturing company, where you will work with the latest manufacturing technology and advanced engineering control systems. Lead a team of skilled technicians and ensure smooth and safe plant operations while gaining invaluable experience in process optimization and quality conformance.

Responsibilities:

• Lead and Oversee: Guide a team of Production Technicians to ensure the safe and efficient running of production processes.
• Support Process Engineering: Assist the Process Engineer in conducting activities and projects to optimize operations and achieve cost efficiency.
• Troubleshoot and Resolve Issues: Address plant, equipment, and quality issues promptly and recommend effective countermeasures.
• Maintain Equipment Integrity: Monitor plant equipment to ensure reliability and integrity.
• Optimize Operations: Support shift operations by providing optimal operating conditions for stable plant performance and high product quality.
• Train and Develop: Mentor and develop team members to enhance their skills and performance.

Requirements:

• Educational Background: Degree in Chemical Engineering or equivalent.
• Technical Skills: Knowledge of process control, troubleshooting, plant equipment, and instrumentation.
• Key Attributes: Strong analytical and technical report writing skills, leadership qualities, initiative, drive, commitment, ability to handle pressure, and excellent communication skills.

If you are ready to embark on an exciting career journey and make a significant impact in the chemical industry, we want to hear from you!

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into every phase throughout the client lifecycle of Visa products and services. To deliver on our mission: “To connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive”, and to maintain our high-quality customer experience, as incidents occur, we must manage and communicate these to conclusion in the most expedient way possible.”

Within Client Services, the role of the global Client Services incident response team is to take ownership of ensuring internal and external communications are distributed effectively throughout the lifecycle of an incident whilst developing consistent processes, playbooks, and controls to meet the needs of internal partners and our clients.

What a Senior Consultant, Business Incident Response does at Visa:

The role is part of a dedicated global Client Services Incident Response team, based in Singapore, and part of the broader Global Transformation and Business Health team. Responsible for supporting cross-functional teams during the restoration and remediation of client-impacting service issues, as well as incident communications and the development of client-facing executive summaries.

Job scope:

• Provides on-call Business Incident Response support, as part of a Follow-the-Sun rotation (Singapore/UK/US) ensuring both internal senior stakeholders and client communications are distributed in alignment with our commitments.
• Ability to communicate swiftly technical issues in a client friendly manner.
• Represents the voice of the client during service disruptions, ensuring the financial ecosystem impact is understood and prioritized appropriately.
• Supports the global Client Services leadership team in the event of a service disruption.
• Leads post-incident client remediation activities in partnership with client-facing teams.
• Provides key insights into post-incident reviews to identify improvement opportunities.
• Develops client-facing Executive Summaries following major incidents, including root cause and improvement initiatives.
• Engages cross-functional partners to ensure new and existing services have an effective business response plan.
• Proactively seek out opportunities to evolve the Client Services Incident Response processes, playbooks, and tools.

Why this is important to Visa:

Client Services incident response is a critical function in Visa. We are committed to deliver best-in-class services, and when a service is not performing as our clients expect it to, it is imperative to the financial ecosystem that we communicate quickly, manage both client and internal expectations throughout the incident lifecycle and achieve our client commitments through contractual service levels.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Our Client is a well-established multinational cargo leader. With the expansion of the team, they are looking for a SAP FICO and Treasury Support Consultant who will beresponsible for the configuration, implementation, and troubleshooting of the financial modules within the SAP system. The primary areas of focus include Accounts Payable, Procurement to Pay, payment instruction to bank, bank statement processing, treasury, vendor business partner management and analysis.

Responsibilities:

• Configuration and implementation of the SAP FICO modules, including General Ledger, Accounts Payable, Controlling, Treasury, etc.
• Analyze business requirements and translate them into appropriate configuration settings within the SAP FICO system.
• Perform comprehensive testing of the configured FICO modules to ensure accuracy and functionality.
• Provide support and troubleshooting for Accounts Payable-related issues, such as vendor master data maintenance, invoice processing, and payment processing.
• Responsible in the Procurement to Pay process, from purchase requisition, purchase order, invoice management to bank payment.
• Work with bank solution to implement SAP Treasury related functions or payment interfaces.
• Set up and maintain the bank statement processing functionality, ensuring accurate and timely reconciliation of bank transactions.
• Troubleshooting experience on the bank payment instruction process, ensuring compliance with financial institution requirements.
• Manage the vendor business partner lifecycle, including vendor creation, maintenance, and performance evaluation.
• Develop and generate financial reports and analyses to support decision-making processes.
• Collaborate with cross-functional teams, such as IT, business analysts, and end-users, to address FICO-related issues and provide training.
• Participate in project planning, documentation, and knowledge transfer activities.
• Stay up-to-date with the latest SAP FICO functionalities, patches, and best practices.

• Bachelor's degree in Accounting or Business IT.
• Certification in SAP FICO or relevant SAP modules is preferred.
• Minimum 3-5 years of experience as an SAP FICO Consultant.
• Proven expertise in the configuration and implementation of SAP FICO modules, including Accounts Payable, Procurement to Pay, bank statement processing, bank payment instruction, treasury, and vendor business partner management.
• Have global SAP implementation experience on FICO and Treasury.
• Support experience on Kyriba Treasury functions will be added advantage.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills to work effectively with cross-functional teams.
• Experience in project management and implementation methodologies.

• Work contract until 31 Dec 2025.
• End-of-contract bonus.
• Performance bonus

Location: Singapore

ServiceNow is changing the way people work. With a service orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our products, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself always to be better.

The IT Asset Management Advisory Solution Consultant role is a customer facing domain expert who will drive innovative business solutions with our customers, by applying technical and business skills.

This role is a Pre-Sales/Sales Engineering/Solution Consulting role. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. You will partner with sales, solution consulting, and the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness.

Your Impact:

• Create and contribute in Sales campaigns for ITAM focused on Software Asset Management (SAM), Hardware Asset Management (HAM), Enterprise Asset management (EAM) and Cloud Resource Management
• Serve as a thought leader on ITAM for ServiceNow
• Strong alignment with Product Management and Engineering teams on roadmap and field feedback
• Create and own programs that enable Solution Consultants to demonstrate the value of SAM
• Contribute to and maintain a showcase of SAM solutions created on the ServiceNow platform
• Assist the sales personnel in the qualification of customer needs
• Performing business value assessments to determine the value for clients
• Demonstrations of solutions, both standard and tailored to prospects and existing customers
• Responding to request for information/proposal documents
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
• Supporting Marketing events – user conferences, trade shows, webinars
• Staying current on competitive analysis and understanding how to best position ServiceNow solution
• Understanding business and technical problems the product addresses, including key regulations, business drivers, evolving business needs, licensing models

Sia Partners is looking for a Contractor to support our Risk, Regulatory & Compliance practice serving our Private Banking/Wealth Management clients as an AML/KYC Consultant. The consultant will work closely with our client’s compliance and legal teams, leading cross-functional initiatives around KYC/ AML.

Responsibilities:

• Perform the KYC for Private Banking clients
• Prepare KYC documents collection checklist and collect data from RMs and clients
• Perform identification and verification process
• Perform screening and hit escalation process
• Update the KYC data into the KYC systems
• Perform four eyes control check on the KYC profiles
• Perform quality assurance of the KYC profiles completed
• Escalate all exceptions for Compliance review

As the Site Consultant for a Global/Regional Data Center I ensure effective and timely coordination of CI Infrastructure activities and overall management of the specified sites by applying the GDC/RDC processes, services and tools.

Consulting

• Coordination of customer projects/activities within the GDC/RDC
• Interface to customer & order teams (first point of contact) to fulfill requirements
• Supports internal coordination (incl. prisonization) of timelines & task for HW installations
• Consults and documents the datacenter service scope
• Consults other PSOs teams and solutions teams as well as the datacenter teams in their activities in the GDC/RDC
• ACI Rollout Coordination

Data Center Management

• Integrate CI standards & products into the GDC/RDC
• Build and maintain a relationship with relevant stakeholders and customer for the GDC/RDC
• Define, report and improve relevant KPIs
• Coordinates quality management activities
• Supports business planning in alignment with controlling

Processes, Tools & Standardization

• International standardization and global alignment of processes
• Coordination of global teams to improve service and ensures local and international knowledge transfer
• Design, implement and documents new standards and processes for the service
• Coordinate tool landscape and implements requirements
• Supports business planning in alignment with controlling

Vendor / ESP Management

• First point of contact for service management
• Service package maintenance
• Financial planning & tracking
• Concept creation for upcoming requirements

Logistic Management

• Supports remarketing and logistics processes

Other Tasks

• Coordinate audits
• Planning & Coordination of Projects and new IT-Rooms and/or buildings
• Supports other teams PSO in their audits for datacenter related topics
• Required knowledge competencies and attributes
• Skill/Competency Cluster: Consulting Knowledge

Your Career 

As a Principal Consultant in Unit 42 you will have the opportunity to work across a number of proactive cyber security domains including Cloud Security, Security Operations, Cyber Risk Management and Artificial Intelligence in cyber security.

We are seeking an individual who is passionate about cyber security, curious with a demonstrated track record of continuous learning, and has the technical acumen to embrace data, technological and innovative approaches to deliver the best consulting outcomes for clients, as they work to address the challenges associated with today’s cyber threat landscape. 

Your Impact

• Principal SOC Advisory
  • 6+ years of consulting experience in SOC, security engineering, SIEM administration, and incident management and demonstrated success with serving large, multinational organisations in designing and implementing an organisation’s security operations program, organisational structures, and capabilities
  • Possess a deep technical knowledge in Security Incident and Event Management (SIEM) platforms, Security Orchestration and Response (SOAR) technologies, Endpoint Protection and Response/Next Gen Protection and Response (EDR/XDR) tools, Next GenFirewalls, Threat Intelligence and Hunting platforms
• Defensive Security Skills (desired)
  • Experience in security operations design, engineering and/or analysis and investigations, ideally in complex environments, with security event correlations across a variety of sources i.e. cloud, network, endpoint, logs
  • Ability to perform detailed assessments, identify areas for improvement and make recommendations to transform an organisation's cyber security operations and capabilities to better protect, detect and rapidly respond to modern threats. 
  • Demonstrated experience in improving an organisations security operations capabilities such as improvements in asset visibility, threat detection capabilities, automation techniques, case management, enablement of compliance and regulatory requirements
  • Experience in conducting threat hunting and/or compromise assessments to identify active or dormant indicators of compromise (IoCs) or evidence of unknown threats within an organisations digital environment
  • Relevant industry certifications including GIAC Defensible Security Architect (GDSA), GIAC Intrusion Analyst (GCIA), GIAC Continuous Monitoring (GMON), CISSP
  • Understanding of cyber risk frameworks or industry standards such as 800-53, ISO 27001/2, PCI, CIS 18, CMMC
• Principal Cloud Security
  • 6+ years of experience performing cloud security advisement and risk assessments based upon industry-accepted standards
  • Hands-on experience with a cloud hosting provider (AWS, Azure, GCP, etc)
  • Experience with a Cloud Application Security Broker - MCAS, Netskope
  • Possess a deep technical knowledge in CASBs, Cloud Platforms and the dependencies around such an environment (WAF, SSO, Cloud Threats, API Security, Cloud Security Posture Management)
  • Former experience with cloud migrations (cloud to cloud, or on-prem to cloud)
  • Knowledge of command-line interfaces or scripting tools in cloud environments is a plus
• Cloud Security skills (desired)
  • Secure software development practices, including SecDevOps
  • Sound knowledge of applicable frameworks & standards, including OWASP, MITRE ATT@CK & D3FEND, CIS, NIST CSF, CSA CCM & ISO 27107
  • Relevant industry certifications including CSCP
  • Understanding of cyber risk frameworks or industry standards such as 800-53, ISO 27001/2, PCI, CIS 18, CMMC
• Principal Cyber Risk Management
  • Experience in performing cyber security threat & risk assessments to support the development of cyber security strategies and roadmaps
  • Technical proficiency in a wide range of cyber risk management services, including cyber threat, risk and control assessments, secure software development practices, penetration testing, vulnerability assessments, among others
  • Sound knowledge of applicable laws, compliance regulations, and industry standards as it relates to privacy, security, and compliance
  • Sound knowledge of applicable frameworks, including MITRE ATT@CK & D3FEND, CIS, NIST CSF, CSA CCM
  • Strong communication and presentation skills
• Cyber Risk Management skills (desired)
  • Experience in threat modelling & application security risk assessments, secure software development practices, including SecDevOps
  • FAIR Open certified & experience in applying FAIR for cyber risk quantification 
  • Relevant industry certifications including CISSP, CISM, CISA
  • Understanding of cyber risk frameworks or industry standards such as 800-53, ISO 27001/2, PCI, CIS 18, CMMC

Your Career

The Principal Consultant on the Offensive Security team is focused on assessing and challenging the security posture across a comprehensive portfolio of clients. The individual will utilize a variety of tools developed and act as a key team member in client engagements. They will be the client’s advocate for cybersecurity best practices and will provide strong recommendations in this domain. 

Your Impact

• Conducts periodic scans of networks to find and detect vulnerabilities
• Performs client penetration testing to find any vulnerabilities or weaknesses that might be exploited by a malicious party, using open-source, custom, and commercial testing tools - Red Team experience essential
• Ability to assist in scoping engagements by clearly articulating various penetration approaches and methodologies to audiences ranging from highly technical to executive personnel
• Report generation that clearly communicates testing and assessment details, results, and remediation recommendations to clients
• Develop scripts, tools, and methodologies to automate and streamline internal processes and engagements
• Conducts IT application testing, cybersecurity tool and systems analysis, system and network administration, and systems engineering support for the sustainment of information technology systems (mobile application testing, penetration testing, application, security, and hardware testing)
• Conduct threat hunting and/or compromise assessment engagements to identify active or dormant indicators of compromise (IoCs) using Crypsis and Palo Alto Networks’ threat hunting tools (and/or client owned hunting instrumentation where applicable)
• Assist Leadership in the development of security standards and best practices for the organization and recommend security enhancements as needed
• Able to conduct cyber risk assessments using frameworks or standards like NIST CSF, ISO 27001/2, PCI, CIS Top 20, CMMC, or other industry measurement tools
• Conduct cloud penetration testing engagements to assess specific workloads (i.e., AWS, GCP, Azure, containers, or other PaaS and SaaS instances) for vulnerabilities and subsequently attempt to exploit identified weakness after receiving permission from client stakeholders
• Provide recommendations to clients on specific security measures to monitor and protect sensitive data and systems from infiltration and cyber-attacks including response and recovery of a data security breach
• Ability to perform travel requirements as needed to meet business demands  

Overview: 
We are seeking a dynamic and energetic ServiceNow Advisory Solution Consultant with a positive attitude to join our team. The ideal candidate should possess expertise in ServiceNow solutions, with a strong preference for experience in self-hosted or on-premise environments. Knowledge of the Singapore public sector landscape is an added advantage.

Responsibilities:

• Provide expert advisory services on ServiceNow solutions to clients, focusing on understanding their business needs and translating them into effective technical solutions.
• Support product sales as a technical and domain expert of a client-facing sales team
• Guide and mentor customers and partners in adopting ServiceNow capabilities, ensuring they maximize the platform's potential to meet their organizational goals.
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs.
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues.
• Collaborate closely with clients to assess their current processes, identify areas for improvement, and recommend ServiceNow best practices.
• Guide customer/partners about ServiceNow configurations, customizations, and integrations to meet client requirements.
• Conduct workshops, presentations, and demonstrations to showcase ServiceNow capabilities and gather requirements.
• Lead and mentor junior consultants, fostering a collaborative and knowledge-sharing environment within the team.
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Location: Hong Kong

Work Type: On-site

The Oracle CX Consultant will be responsible for analyzing user requirements, proposing Oracle CX solutions, configuring systems, conducting training sessions, and providing post-implementation support for Oracle Cloud project implementations. Your expertise will play a critical role in delivering comprehensive consultancy services to the clients, ensuring optimal utilization and success of Oracle CX solutions.

Responsibilities:

• Analyze user requirements and business processes to understand client needs.
• Propose Oracle CX solutions that align with client objectives and business goals.
• Configure Oracle CX systems to meet customized client specifications.
• Conduct training sessions to educate client stakeholders on Oracle CX functionalities and best practices.
• Provide ongoing post-implementation support and troubleshooting for Oracle Cloud projects.
• Collaborate with cross-functional teams including developers, project managers, and business analysts to deliver integrated solutions.
• Stay updated with Oracle CX product developments, industry trends, and best practices to continuously improve consultancy service.

• Degree (Information and Communication Technology, or related field) holder who has proven experience as an Oracle CX Consultant or in a similar role, with 3 or more years’ experience in Oracle CX Sales, Oracle CX Service, or Oracle CX CPQ applications.
• In-depth knowledge of Oracle CX Cloud applications (Sales, Service, Marketing, Commerce, etc.) with experience in handling full life-cycle implementation (1+) of Oracle CX Cloud applications.
• Prior experience in working with an offshore model and managing offshore resources effectively.
• Experience (1+ year) in one of the following languages/technologies: PL/SQL, Groovy Script, Application Composer, Business Process Composer, Page Composer, Oracle Transaction Business Intelligence (OTBI), Business Intelligence Publisher (BIP), Visual Builder Studio (VBS), JavaScript, PHP, BML, Web Services.
• Effective problem solver adept at translating client requirements into technical solutions.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a dynamic and fast-paced environment.

• Housing Benefits
• Health & Medical Insurance
• Dental Insurance
• Discretionary Bonus
• Professional Membership Fee Reimbursement

• Up to $4500 + Transport Allowances $200 
• 1 Year Contract with Completion Bonus
• West, MNC Manufacturing Company

Responsibilities: 

• Production and Material Scheduling: Schedule production and procure materials to meet customer demand, ensuring timely availability at the finished goods warehouse.
• Issue Troubleshooting and Coordination: Troubleshoot complex issues and coordinate with various departments, both on and off-site, to resolve them.
• Communication and Prioritization: Communicate production and procurement schedules, addressing arising issues, and prioritize and track process and purchase orders to meet customer demand.
• Decision Making and Improvement: Make impactful scheduling and procurement decisions, continuously improve systems and workflows, and contribute to planning discussions.
• Quality Control and Stock Management: Support the QC department with rework materials, address blocked/slow-moving stock, maintain product compatibility, and respond to escalations.
• Reporting and Policy Setting: Monitor and report key performance indicators, assist in setting stock policies, generate month-end and weekly reports, and investigate and respond to customer complaints.

Requirements:

• GCE “N” / “O” Level and above
• Minimum 2 years experiences in production planning within manufacturing industry 
• Extensive experience with SAP processes in Sales & Distribution and Production Planning modules.
• Proficiency in MS Office, especially Excel.
• Ability to meet tight deadlines and participate in improvement projects.
• Excellent written and oral communication skills in English.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

As a Digital Consultant, your band of adventurers rely on you to identify and analyze our clients’ requirements and then build them in the form of magnificent IT solutions. It is in no way an easy task, but it is key to accomplishing missions. 

Responsibilities:

• Analyze and identify complex system's needs
• Communicate the client's requirements to the project team
• Provide IT-based solution, UX consultation, and modelling
• Deliver solution documentation and IT solution proposals.
• Support IT-based project and product management
• Enhance and document internal and external business process
• Research, document, and adapt new stack technology

• Minimum Bachelor Degree from a reputable university
• Minimum 2 years’ experience as a Business Analyst/System Analyst/UX Designer/UX Consultant
• Strong analytical thinking to explore our journey and marvelous skills to work in a team, also have a keen attention to each of details
• Has experience in writing software requirement specification/technical design documents. 
• Has experience in IT testing (Writing test cases, executing testing, supporting UAT) 
• Good written and verbal communication skills
• Having a data analytic background will be preferable
• Strong analytical thinking to explore our journey and marvelous skills to work in a team, also have a keen attention to each of details
• Singaporean / Singapore PR that may apply

The Security Consultant positionwill be part of the User Access Management team responsible for Privileged User Management across the enterprise.
The ideal candidate will be a part of a team responsible for upgrading and supporting of the Privilege Access Solution (PAS) such as CyberArk, BeyondTrust etc.
This individual will be part of a team that is responsible for design, deployment, configuration and maintenance of PAS Suite in a global environment.
The successful individual will be a self-motivated, detail-oriented team player who enjoys working against aggressive delivery goals in a fast-paced, dynamic and technically complex environment.
This individual will also enjoy building and maintaining cross-organization relationships, drive process simplification and end-user satisfaction.

Key Responsibilities:

• Installation and configuration of PAS solution
• Responsible for Privileged User account administration for various platforms including Windows, UNIX, LDAP, Databases
• Integrating service accounts through the PAS solution
• Integrating various platforms such as different LDAP providers, Windows servers, UNIX servers, Databases, and networking Devices with SSH Key Management
• Upgrading CyberArk PAS solution
• Creating support documentation and perform knowledge transfer
• Designing and architecting PAS solution from hardware needs to Installation and configuration of the PAS solution
• Develop customization Connector and plugins
• Understanding and interpreting Enterprise security standards into PAS solution
• Developing and executing test plans
• Performing health check monitoring on all PAS severs
• Testing, documenting, and certifying new product versions, capabilities, and bug fixes
• Ability to read architectural diagrams and independently execute plans
• Troubleshooting technical issues with the PAS solution

The Public Key Infrastructure (PKI), Hardware Security Module (HSM) and Key Management System (KMS) consultant will be responsible for providing NCS clients on required technologies, gathering and documenting functional requirements, designing technical architectures and processes, and identification of the PKI/HSM/KMS product components required in a proposal or project. You will work and drive project outcome under the instruction of the project manager, work closely with various internal and external operation members / stakeholders to establish business & project budget objective, compliance, hygiene and delivery action.

You will support building relationships with vendors’ sales & delivery operations to facilitate successful inter-delivery desired outcome and negotiated actions. You are expected to possess significant communication skill to drive project outcome.

What we seek to accomplish together:

• Design, develop, and implement connectors and technical components for PKI/HSM/KMS solutions, certificate/key use cases, auditing and monitoring solutions.
• Design and implement integration connectors and interfaces for certificate, encryption and key management solutions.
• Understand certificate usage in PKI environment and perform setup of Microsoft Certificate Services to enable certificate use cases.
• Understanding of cryptography and able to identify and solution use cases for specific HSM products.
• Understanding of key management concepts and provide solution based on specific KMS product and connectors.
• Attend meetings with clients in order to discover existing business processes, advise on best-fit technologies, operating policy & procedures, gather requirements, and drive to client satisfaction.
• Critique developed business processes and use cases, translating them to technical requirements, designing key storage/management process, and certificate usage.

Our talented consultants enable our Financial Services Industry (FSI) Business Unit to deliver a myriad of business transformation solutions to our clients. The FSI Business Unit has led and managed projects for top-tier, global clients ranging from strategy, target operating model design, regulatory governance and remediation to technology transformation, program & project management, and business analysis. We have experience providing these solutions to clients within their Sales & Trading, Risk Management, Finance, Treasury, and Operations & Technology functions. 

Our Sia Village makes an immediate impact for our firm and clients. At all levels and varying scales, our consultants execute upon client delivery, business development, business expertise, team collaboration and leadership. We support your professional development and career growth through on-the-job training, internal trainings & learning pathways, in addition to opportunities to ideate, build, promote and deploy best-in-class and convincing IP/Solutions that bring a distinctive added value to our customers. Through our firm’s career pathways and collaborative global teams, you will have the opportunity to learn, grow, and develop as a consulting professional.  

Responsibilities 

Consulting Skills  

• Client delivery as part of an on-site or remote project team, able to define the framework and structure of deliverables, carrying out the production of complex deliverables 
• Manage the work, activities, and timelines of work for both them and their team, identifies priorities and workflows for interested parties 
• Utilizing a higher-level understanding of methodological concepts, coaches teammates in preparing client deliverables utilizing tools like PowerPoint, Excel, Access, MS Project and Visio, designing key deliverables for projects and supporting other consultants in the production of their deliverables   
• Present complex ideas, critical points and decisions required to team members and client contacts, including middle and top management  
• Perform simple and complex research and business analysis to solve for customer business challenges/issues to present unique, tailored solutions utilizing both quantitative and qualitative data  
• Manages internal team by promoting teamwork, motivate and help consultants to improve 
• Demonstrate credibility and legitimacy with client, capable of challenging client approaches and provide new directions, allowing the customer to evolve and deepens relationship 
• Defines the project framework and organization, managing one or different projects at a time, guarantees the follow-up of these assignments  
• Provide status reporting of progress, dependencies, issues, risks, and overall program health  
• Responsible for the work streams of a complex project and takes the lead on simple projects  
• Maintain program sites as a repository for all project information 

Business Expertise Skills 

• Support practice, thought leadership, and people development activities firmwide 
• Maintains a deep understanding of business concepts, issues and challenges and key knowledge to master a business expertise  
• Cultivate knowledge related to a specific business challenge, issue, or deepen understanding within a sector and function domain 
• Contribute to the development of new solutions in own areas of expertise 
• Takes a leading role within internal firm knowledge-share activities and organizations, ensuring complete knowledge and competency transfer to other consultants 
• Design and implement business changes that drive transformation, functionality, and performance 
• Partner with our clients to help them develop high performance solutions to advance their operational performance industry standing 

Business Development Skills 

• Write business proposals and presentations autonomously  
• Detect, trace, and qualify business opportunities  
• Relay information relevant to new business activities and prospects to manager, team, and business unit/line leaders 

People Management Skills 

• Supervise a project team internally and on client assignment 
• Embody the firm’s values of excellence, entrepreneurship, innovation, teamwork, care and support, and employee wellbeing into their management style 

The Visa Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

This is an exciting opportunity to join the recently established Global Acceptance Client Services team, supporting key global acceptance partners. Visa and the Global Acceptance team have the opportunity to improve client experiences and depths of relationships and deliver mutual revenue growth for key global seller-side customers, including acquirers, processors, enablers and merchants, by leveraging our insights, data, relationships and talent to help grow and enhance our mutual business interests.

We are seeking a highly skilled and experienced Sr. Consultant to join our global team. The Sr. Consultant, Client Success Management, will be the Global Acceptance Client Services lead for key global enablers (acquirers, processors, seller-side third party agents) and / or merchants based in Visa’s Asia Pacific (AP) region. This position will be located in Singapore to be in close proximity to the clients’ global headquarters where key client executives are based.

The Sr. Consultant, Client Services, is the global and central point of contact from Client Services and will be accountable for managing the operational relationship with the customers. The position will work with Client Services and business counterparts in other regions and across functions to ensure a seamless and consistent global service experience. Client assignments may change over time.

The Sr. Consultant, Client Success Management, is responsible and accountable to:

• Own the holistic post-sale and operational relationship of assigned customers, acting as an important ambassador of all Client Services teams by providing the central voice of Client Services to the clients and account teams

• Act as an integral member of the account team, aligning on the forward-looking relationship strategy based on key client and Visa goals, alongside and in partnership with the global account executive

• Foster and sustain a trusted client partnership with key client executives and stakeholders by proactively executing against forward looking Client Success Plans, which track a client’s adoption, usage and health index for Visa products

• Ensure that clients’ operational goals and success metrics for their overall Visa product landscape are deeply understood, with intended outcomes met and client readiness activities for upcoming mandates and projects tracked and measured in Client Success Plans

• Measure and track additional client specific outcomes, based on major client pain points and strategic objectives, leveraging Visa products and services

• Act as an advocate for the client through showcasing strong operational excellence by driving mildly complex and cross-functional initiatives in support of the client goals, incorporating automated solutions to achieve operational efficiency and productivity improvements

• Coordinate and closely collaborate with applicable global and regional in-market Client Success Managers who manage local client relationships to ensure they are aligned to the global client relationship strategy and deliver a consistent client experience

• Oversee the implementation of new Visa products with clients by coordinating key client and Visa teams globally to expedite implementation readiness activities to achieve faster time to value and maximized adoption of deployed products

• Maintain strong relationships within Client Services and other cross-functional teams within Visa to orchestrate subject matter expertise consultation as needed to optimize client performance

• Maintain a continuous 360-degree view of the client for communicating and sharing internally and externally, and coordinate and lead global operational reviews with clients and Visa stakeholders

• Maintain a high-level view of entire Client Services experience, from a global context, monitoring issues affecting specific geographies and proactively managing future risk accordingly

• Provide a global perspective and thoroughly communicate new Visa Rules, mandates, Visa Business Enhancement Releases, and upcoming changes to ensure client readiness and service compliance

• Act as the central escalation point for managing client escalations concerning significant operational issues and support major crisis responses by maintaining ongoing interaction with clients to meet their specific needs throughout

• Provide a thought leadership viewpoint on the latest global payment processing trends, Visa solutions, and technologies to provide an outstanding client experience and generate new sales leads to solve identified client pain points

Why this is important to Visa

This is a client-facing and strategic role, working in conjunction with global account, sales and product teams to proactively drive Client Success outcomes. The position requires a high level of professionalism, thought leadership and astuteness at managing executive level stakeholders at the global client and within Visa.

The successful candidate will be able to manage complex topics with limited supervision, as part of the team supporting operational mandates, project implementations and consulting initiatives that help customers grow their Visa portfolios.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Within the SAP Logistics team, you will be responsible for:

• Understand and analyse business requirements and translate them into system requirements, configurations, and customization.
• Design, configure, test and support technical solutions on SAP (two of the following modules required: SD/LE/ MM/PP/WM)
• Collaborate with other functional consultants within TeamWork and externally with other system integrators.
• Prepare and support data migration.
• Provide training to business users.
• Support Go live and Hypercare phases with project team.
• Participate in all project activities with multidisciplinary teams.

Responsibilities

Project Delivery

• Gather, analyze and formalize user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.
• Prepare project documentation such as Requirement Specifications/Use Case Specifications etc Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
• Develop technical design specification and translate technical design into process/program specification. Involve in the design review session.

• Analyse process/program specifications & translate specifications to program codes, conforming to program guidelines and programming best practices
• Make changes to configurable items, which include hardware, software, documentation, etc. It covers configuration management planning, configuration identification, configuration controls & audits
• Review unit test package and test results to ensure the quality of the program
• Lead the integration testing, system testing, User Acceptance Test (UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment 
• Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently
• Prepare & maintain up-to-date system documentation.  
• Analyse functional requirements to translate into application design using established design methodologies and guidelines
• Ensure codes comply with NCS security guidelines

Teamwork

• Lead and work with team members to ensure design and program codes conform to architecture and design standards, and that design satisfies functional and system requirements
• Lead and participate in requirements gathering; work with Business Analysts in reviewing and refining functional specifications
• Participate in peer reviews to improve project quality

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Internal Code: A24065

What will you do?

The Cloud Infrastructure Consultant shall be involved in application infrastructure support and operation hosted in both Government Data Centre (GDC) and Government Commercial Cloud (GCC).

• Manages the infrastructure services that enable the application systems environment in patch management, asset management, etc. for Systems.
• Supports in application architecture design, integration and acceptance, and infrastructure performance testing.
• Supports Incident and Problem Management on areas not covered in standard operating procedures.
• Experience in tracking cases and following up on problem resolution.
• Experience in planning, managing, and deploying Cloud services with Cloud Service Providers (CSPs) such as Azure and Amazon Web Services (AWS) or other CSPs.
• Experience in system architecture, resource planning, infrastructure performance and system hosting environment from server hardware till OS layer (including Virtualization technology and Storage) in support of new applications.
• Experience in using generic automation and orchestration platforms for Infrastructure Automation tasks (e.g. Scripts/Ansible/Terraforms).
• Experience in CI/CD pipeline and tools. (eg. Bamboo, GitLab, Azure DevOps, SHIP/HAT).
• Strong understanding of systems operations environment to ensure smooth and sustainable operations, including resiliency requirements.
• Strong understanding of Government Cloud IT Security Policy.
• Knowledge of scripting and programming in any scripting language: Powershell, Python, Perl, Shell + AWK, TCL, etc.) and communication protocols (REST, SNMP, SOAP, etc.)
• Certified in ITILv3, and preferably a certification in project management.
• Team player with strong organization and interpersonal skills.
• Demonstrate integrity and drive for excellence in work.

What are we looking for?

• Degree or Diploma in Computer Science, Computer or Information Technology or related disciplines
• At least 8 years of experience in Data Centre, Cloud (AWS/Azure) and Servers & Infrastructure.
• Experience with Change Management / Service Request Management
• Problem / Incident Management, Good analytical, communications and writing skills, able to front users and articulate requirements.
• 2 years of experience with CI/CD pipeline with DevOps experience.
• 2 years of experience with automation scripting or Infrastructure as-Code (IaC).
• 2 years of experience with Agile Practices.
• 2 years of experience working on Singapore Government IT projects.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Team Summary

The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development, and successful deployment of Visa products and services. We are partners to Visa’s clients, providing expertise to support and successfully grow their business.

The role of the Client Services Onboarding and Digital Partnerships (CSODP) team is to drive the successful onboarding of fintech and non-FI client opportunities, and account manage specific regional/global clients. In partnership with the respective business account leads across AP and globally, the team will account manage and support the clients’ growth plans in AP. In addition, the team provides onboarding program management support to client opportunities new to Visa.

What a CSO&DP Consultant does at Visa:

The CSO&DP Client Success Manager (CSM) will manage the operational relationships with some of Visa’s key global and regional Digital Partners in Asia Pacific. The Consultant role will work closely with the respective business leads to strengthen relationships, enable new capabilities, manage the geographic and product expansion of the clients, optimise performance, drive Visa’s business agenda, and act as the overall client advocate.

The expectations of this role include the following and is not limited to:

• AP Client Services relationship lead for key global and regional digital clients which may include issuers, acquirers, merchants, technology partners, and the technical account management of the xPays.
• Develop and deliver operational account plans & delivery roadmaps that support client objectives and Visa initiatives.
• Work with CSODP lead and business counterparts in AP to build seamless global support for assigned global clients.
• Deliver the clients’ growth and expansion plans with accountability for delivery that meets the expectations of the client and Visa’s business objectives.
• Identify and drive the payment success optimisation of the clients’ Visa portfolio.
• Proactively collaborate across functions and geographies including Digital Partnerships, Product, Risk, Account leads, Treasury, and Client Services to deliver the clients’ requirements and key initiatives  
• Prepare and deliver operational reviews, quarterly and annual business reviews with effective and consultative support aligned to business objectives.
• Support operational initiatives, special projects and client-driven continuous improvement plans
• Deliver Visa’s operational and strategic initiatives to clients such as enabling new business initiatives, products and solutions, Business Enhancements, and mandates.
• Ensure that Client Services team drive client success and a high level of client satisfaction as measured by periodic client surverys.
• Introduce operational best practises and optimise clients’s transaction processing to Improve performance, cost effectiveness & compliance.
• Sell in and drive revenue generating opportunities with our clients including delivery of value added services.
• Accountable for operational client satisfaction.
• Provide technical consultation on systems, services & changes to clients
• Deliver effective event/incident management, coordinating business and client responses to processing incidents impacting clients, managing through to resolution, and root cause analysis.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Recruitment Consultant role is both client- and candidate-fronting, actively involvedin both client acquisition, relationship management, as well as candidate qualification and attraction.

• Articulate our value proposition and identify business opportunities through network and outreach;
• Generate and qualify leads, perform sales prospecting and pitching in order to acquire new clients;
• Develop and maintain strong client relationships through the delivery of exceptional service;
• Identify and attract candidates through various available platforms;
• Qualify candidates through screening and interviews;
• Guide candidates through the recruitment process and deliver an excellent candidate experience.

Team Summary
Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results. In Asia Pacific (AP), VCA has geographically focused teams and the Center of Excellence (COE) team which provides expertise in specific industry or functional verticals (Digital, Risk, Business Solutions and Sellers)

What a Director, Management Consultant, Visa Consulting & Analytics for Regional Southeast Asia does at Visa:

We are looking for an individual to join us as a Strategy SME in Visa Consulting and Analytics practice lead for Regional SEA team based in Singapore. This individual will act as a Subject Matter Expert (SME) for payments strategy consulting across regional cluster comprising of Indonesia, Philippines, Vietnam, Myanmar, and Cambodia (IPVMC) working with the respective VCA Market leads. The Director will be responsible for significant components of client consulting engagements, and in some cases leading end-to-end delivery of these engagements, within the Strategy practice vertical. Typically, this will involve the Director interacting with the client team, gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. 

Usually, 2-4 months in duration and running in parallel, potential projects could include payment strategy review and roadmap design etc. It would also include driving strategic engagement on client portfolios powered by Visa’s data, collaborating closely with the data science teams on building data driven solutions to drive growth of payments with clients, development of industry landscape evaluations and best practices.

Every day is different but a sample of the things you can expect to accomplish include:

• Project Leadership and Business Development: Lead the delivery of Strategic advisory engagements across the regional cluster (IPVMC)
• Business Development: Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables
• Revenue goals: Be responsible for achieving Payment Strategy practice advisory revenue goals
• Thought Leadership & Solution Development: Collaborate with the Asia Pacific Hub Payment Strategy Practice in the development of thought leadership, solution set plays and other assets that Visa’s market teams can use to scale and deliver impact to the payment landscape

Why this is important to Visa

With a rapid change in the payment landscape, new regulations around Open banking and Open data, new bank licenses and emergency of new fintech players – the payment ecosystem is rapidly evolving and our clients are looking to Visa as the payment experts to help them navigate through the opportunities and challenges that these changes pose. Visa with its global reach and clients across regions is seen as to be best placed to assist our clients sharing global trends and best practices as they try to solve strategic business problems and drive growth in payments.

Major Function

Duties include but not limited to:

• Attend meetings with Clients and Architects to discuss design details
• Provide design support for projects across Inhabit offices
• Be pro-actively involved in design for projects
• Sketch details to develop ideas and to explain concepts
• Produce drawings, specifications and reports and coordinate the work of others as required
• Review contractor’s submissions and interface with the Client and site engineers for technical queries
• Review and comment on sub-contractor’s shop drawings & structural calculations, BD submission drawings, fabrication drawings & material submission
• Carry out factory fabrication inspections, PMU test inspections, tempered glass heat soak tests, stone cladding inspections etc.. and prepare associated technical and site inspection reports
• Meet and report regularly to the site based client engineering team
• Provide training to other members of the team
• Carry out research on potential facade materials and share knowledge and update technical library
• Evaluate opportunities for improved efficiencies and effectiveness in consultation with management including identifying, developing and implementing standards, systems, tools and processes to support continuous improvement within the business
• Take an active interest in the other disciplines (Lighting, Acoustics, Building Physics, Logistics etc..) in order to further develop your specialist skills

Project Operation / Management

You shall be responsible for efficient and profitable completion of all projects and tasks under your control whilst maintaining excellent technical standards and client satisfaction.

Detailed responsibilities and/or targets include:

• Cost planning and output required to meet project budgets
• Managing clients to secure work, marketing and fee proposals
• Allocation and management of time to suit programs and project budgets
• Ensure projects are completed on-time and without cost overrun
• Ensure high technical standing on the project such that client complaints do not arise

Customer / Client Service

You shall continually strengthen client loyalty and gain repeat business by providing high quality service and creative (‘Leading Edge’) solutions to clients by way of:

• Communicate with clients to establish their needs and maintain a dialogue throughout the project
• Maintain an exceptional favourable record in client response to timeliness and quality of work provided
• Continually aim for repeat business from all clients in contact with Inhabit

Marketing and Business Development

You shall actively participate in the marketing of the practice as a multi-disciplined engineering company and shall achieve agreed targets in all aspects of practice development, including:

• Assist in the preparation of project proposals including, where necessary, co-ordination of inputs from other disciplines (Acoustics, Lighting, Building Physics/ESD, Logistics etc...).
• Conduct presentations of proposals for prospective clients and/or projects
• Complete project sheets for each project undertaken by and compliance with project and office QA procedures
• Maintain regular contact with existing or prospective clients for establishing potential future work
• Active participation in a broad range of client-focused functions / commit to enhance the professional image of Inhabit

Technical Quality Control

You shall assume full responsibility for work quality undertaken and a senior Peer Review/Checking Role on projects, including:

• Identification of technically complex projects and problems that require high level input
• Provision of concept design, peer review and checking services on international projects to assist in maintaining high standards
• Taking necessary action to prevent the occurrence of design documentation and/or quality system non-conformity
• Ensure all project documentation is maintained to a level as required by Inhabits’ QA system
• Endorse and facilitate the quality management system (QMS) and the Business’s commitment to quality

Mentoring, Training and Personal Growth

• Be responsible for assisting in the professional and technical development of junior staff and assisting in the technical development of Inhabit
• Grow and develop in professionalism and job effectiveness through reading Inhabits’ technical notes and contributing to the development and improvement of the technical notes on an active basis
• Participate in educational programs and skill-based training as required
• Coordinate, participate and actively contribute to design workshops, where facade solutions are explored and determined.  Workshops may be with architects, suppliers and fellow professionals and with the facade industry
• Ensure that personal goals are set and targeted for personal development

Your Career

The Extended Expertise Consultant is an integral part of our mission within our Professional Services team. As an Extended Expertise Engineer, you will work on-site with our customer(s) supporting our mission to help them quickly and completely adopt our Security Operating Platform, leaving them more secure. This is a highly technical, hands-on role and you will develop and maintain expert level skill sets on our products and solutions deployed within the customer's environment.

Your Impact

• Assist customers with their Incident Response efforts leveraging XSOAR (formerly Demisto) for Security Orchestration Automation and Response (SOAR) 

• Learn & understand the customer’s business requirements and the threat landscape that is most applicable to their industry’s vertical sector

• Lead XSOAR technical implementation/operations in a customer environment 

• Interact with Security and IT technologies relating to customer environment

• Ability to communicate effectively in crisis situations with all levels of an organization from Engineering/Operations to CIO/CISO audiences

• Ability to create documentation for XSOAR playbooks 

• Ability to refine and translate complex requirements and execute best practice solutions 

• Ability to lead a team 

• Other tasks and duties as needed to support the customer and/or business relating to XSOAR

SALES TARGET ACHIEVEMENT

• Achieve personal sales targets, sales per transaction, and units per transaction as set by the Brand/Retail Manager.
• Maximize sales through effective link and cross-selling techniques, enhancing customer purchases.

CUSTOMER RELATIONS & CLIENTELING 

• Cultivate strong customer relations with a warm and sincere "Welcome to Guerlain," establishing a positive rapport with clients.
• Apply Clienteling strategies to build long-term relationships, understanding and catering to individual client preferences and needs.
• Provide accurate and personalized skin consultations for each client, demonstrating in-depth product knowledge and expertise.
• Act as an ambassador for service excellence, ensuring every customer interaction reflects the highest standards of Guerlain's customer service.

PRODUCT KNOWLEDGE AND CUSTOMIZED SERVICE

• Demonstrate products using the Dare to Be techniques, aligning recommendations with the client's specific requirements.
• Propose and deliver tailor-made services and consultations based on Dare to Be guidelines, ensuring a unique and customized experience for every client.

VISUAL MERCHANDISING AND STORE OPTIMIZATION

• Ensure the store's visual merchandising (VM) is at its optimal level, maintaining an attractive and enticing display for customers.
• Collaborate with the team to organize products and displays, ensuring a visually appealing and organized store environment that enhances the customer shopping experience.