The Service Delivery Director shall be the single point of contact for the services to be delivered under this Contract and be present at all management meetings. If he is not available, he shall be duly represented by a person of higher authority, who shall have good knowledge of the services to be delivered, status and issues under this contract.

The Service Delivery Director is required to manage a large team of over 100 resources and have strong technical background to manage the complex environment.
 

Project Delivery
•    Review the project lifecycle (initiation, plan, execution, completion)
•    Review project schedules, quality plans, budgets, and communication and risk management plans
•    Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
•    Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
•    Oversee the implementation of the project with regard to schedules, budget, manpower and quality
•    Resolve project overrun issues with Senior Management
•    Monitor and report on project management progress
•    Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage

Customer/Vendor Management
•    Manage contracts and subcontractors
•    Effectively engaged stakeholders in project decisions and execution
•    Build long-term customer relationships by anticipating and exceeding customer’s expectation
•    Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Business Development
•    Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
•    Be involved in pre-sale activities

Team Management
•    Provide leadership to the project team to ensure that proposals/ enhancements are fully analyzed and evaluated for benefits and costs
•    Provide the project team with accurate information about business needs and priorities as well as details about business systems
•    Participate in leadership activities and providing performance feedback and developmental coaching
•    Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management
 

Colliers International is the fastest growing Commercial Real Estate Services provider globally. Here at Colliers, we pride ourselves on our enterprising, collaborative and growth mindset culture. This growth and our commitment to investing in our people and platform has created the need for an enterprising real estate professional to join our team as the Business Development Director | Enterprise Clients Asia, based out of our regional headquarters in Singapore.

This role reports directly into the Managing Director, Occupier Services | APAC and partners with the local market Occupier Leaders and Enterprise Client leads across the region to grow our service offering to Enterprise Clients Asia wide. This is an opportunity for an entrepreneurial real estate expert to lead the growth of  the Enterprise Services sector in a key regional hub, with the opportunity to influence across the wider Colliers global market.

To be successful in this position, you will possess a proven capability of client engagement, business development, inspirational people leadership  and cross functional collaboration.

Responsibilities include, but are not limited to:

• In collaboration with the Managing Director, Occupier Services | APAC and local Occupier Leads, develop a consistent client engagement strategy across the occupier service lines to create strong relationships, financial opportunities & outcomes.
• Act as the lead public figure in client communication to build C-level relationships across the most profitable and targeted accounts.
• Support in developing a highly capable localised teams through competitor talent attraction and internal capability building.
• Deliver a consistent message around our service proposition across the Asia market.
• In collaboration with the Research Department, create consistent Occupier relevant thematic reporting.
• Expand the scope of the centralised service lines which include Lease Administration, Enterprise Project Management and Portfolio Consulting.
• Ensure the service delivery quality across the Enterprise Client landscape is consistent and best in class.
• Be the APAC lead on Enterprise Clients globally, through regular global conference calls and pitches with the UK & EMEA colleagues.
• Actively engage and with Corenet and be the Colliers leader.
• In collaboration with the Business Development Centre, drive the bid response regionally for all Enterprise pitches.
• Oversee the pricing regionally for all Enterprise Clients.

Team Summary

The Products and Solutions function is responsible for product management, product strategy, providing the thought leadership and long-term design for the development and growth of Visa’s products across the Asia Pacific (AP) region. The Product Development and Commercialisation is a horizontal service group, within Regional Product team that has end-to-end responsibility for building and delivering new capabilities aligned with the AP Product Roadmap.

What a Director – Deployment Strategy will do:

The Director will be a member of the leadership team reporting to the AP Regional Head of Product Development and Commercialisation and will lead and own strategy initiatives. The incumbent will lead end to end strategy as well as the deployment and development efforts of the regional muti year plans.

Essentially, the individual will:

• Work with and support Product verticals and markets and owns the development of strategies with alignment of the regional and global priorities.
• Front regional business planning and develop proposals to address product roadmap development needs
• Monitor competitive developments across the region as well as globally, and be involved in the development of timely responses to emerging trends and opportunities across AP.
• A typical effort may entail working closely with senior stakeholders to understand and logically structure the problem, develop hypothesis, work with cross-functional teams to validate the hypothesis, develop strategy to address the problem, and develop recommendations and execution plan to present to the regional leadership.
• Lead end-to-end strategy efforts with a small team of analysts. The strategy efforts can range from developing focused product strategies in responding to developing market trends to developing multi-year plans for the region, addressing emerging competitive and economic model issues, managing commercial response to regulatory changes, developing cross-product programs, and supporting strategic investment assessments.
• Collaborate and work across markets, cultures and teams within Visa as well as client organizations.
• Lead a team and program manage deployment efforts to ensure timely delivery as well as launch of key initiatives

The position will be based in Singapore with some travel expected.

Why this is important to Visa

As we roll out products and solutions in an extremely dynamic marketplace, being able ro purposefully define, plann, and execute against long-term strategic priorities will be principal determinants of success. The Deployment Strategy team will be the owners of Visa’s product roadmap in the AP region and will provide the stewardship, tools, and processes to make it a reality.

The Sales Lead for Singapore is responsible for driving sales of GfK’s (by NIQ Company) retail audits and digital adhoc solutions with specific focus on point-of-sale within local domestic market. He/ she would also be effectively managing key client accounts to ensure overall client satisfaction with GfK (by NIQ Company) services, thereby achieving continuous revenue growth for the business.

Responsibilities: 

• Achieve country sales target and manage accounts with new and existing clients
• Strategize the business selling approach with focus on the Tech & Durables industry
• Identify and develop the growth opportunity values using GfK tracking data based on the client needs
• Analyze and present our data and findings in order to create a need to increase selling opportunities to existing and potential clients
• Establish and maintain excellent relationships with key decisionmakers within existing and potential clients
• Build and maintain C-suite level engagement to increase upsell opportunities
• Identify potential problems and propose pro-active solutions to meet client needs

• Relationship Building: Cultivate strong relationships with key clients, serving as their trusted advisor and advocate.
• Project Planning: Strategize and plan projects in collaboration with clients and internal teams, ensuring alignment with client goals and objectives.
• Team Coordination: Coordinate various teams involved in project execution, including sales, marketing, and delivery, to ensure seamless project delivery.
• Budget Management: Manage project budgets effectively, optimizing resource allocation to maximize project success and profitability.
• Goal Achievement: Work closely with clients to define project milestones and deliverables, tracking progress and ensuring timely delivery.
• Client Satisfaction: Proactively address client concerns and challenges, seeking opportunities to exceed client expectations and drive long-term satisfaction.
• Account Management: Discover and generate new business from clients.

• Minimum of 10 years of experience in IT industry
• Proven track record of successfully managing client relationships and driving project success.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong leadership abilities, with the capacity to inspire and motivate teams to achieve project objectives.
• Strategic thinking and problem-solving skills, with a keen understanding of client needs and market trends.
• Proficiency in project management tools and techniques, with the ability to manage multiple projects simultaneously.
• Qualifications/experience related to IT project management will be a preferred.

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MAINTENANCE & ENGINEERING

• Plan and carry out preventive maintenance throughout the hotel to ensure standards are maintained for guest comfort.
• Prioritise and carry out maintenance as requested by Departments on a daily basis to ensure the smooth running of all hotel departments.
• Motivate and develop the Engineering team to reach to their fullest potential.
• Ensure guest-centric approach to works, schedules with priority placed on services which impact guest satisfaction.
• Liaise and work closely with the MCST and FCC to ensure smoother operations and consistency in approach.
•  Record meter readings and liaise with the Executive Assistant Manager regarding options to improve energy management and conservation.
• As a Fire Safety Manager, be responsible for the testing of fire alarms, emergency lighting etc. on a routine basis as required by local Council and Fire Service.
• Liaise with the Body Corporate with regards to maintenance issues and re-charge labour and materials at agreed rates
• Ensure compliance with all legislation, including Health and Safety and Environmental.
• Liaise with the Executive Assistant Manager regarding use of contractors within the Hotel, controlling expenditure and ensuring work is to the standard required by the Company and manufacture specifications.
• Ensure the cost effective and hygienic removal of rubbish from the hotel areas and monitor to ensure areas are clear and free of offensive odour.
• Be available to carry out emergency maintenance work outside of normal working hours, as required for: full power failure, evacuation fire system re-set and / or failure of mechanical systems.
• Maintain records of repair work and daily checks as required by local Council, Government and Manufacturer specifications.
• Liaise closely with all departments regarding ‘down’ rooms to expedite a quick turn around and return to inventory.
• Ensure the external areas of the hotel are neat and tidy and maintained in line with Company brand standards.
• Research, recommend and liaise with the Executive Assistant Manager regarding procedures to improve the overall efficiency of the department and to carry out project work/prepare reports as requested by the Executive Assistant Manager.
• Support the co-ordination of safety and security/risk management programs via third party providers
• Work with the operational Department Heads team to ensure InterREACT tracking and compliance
• Ensure health, safety and welfare of all ambassadors is provided for through implementation of integrated occupational safety and health program. 
• Give guidance to the effective operation of the WHS Committee.
• Ensure all ambassadors are competent in the safe and effective use of equipment and chemicals in accordance with the manufacturer’s instructions.
• Attend and actively participate in daily meetings respecting the confidentiality of issues which may be discussed formally or informally.
• Prepare monthly Engineering reports, commenting on key performance indicators and action taken to keep on target.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Strive to implement the AccorHotels Vision and demonstrate active use of AccorHotels Values.

SECURITY

• Direct and manage all activities and responsibilities of the Security Department.
• Establish, implementation and ensure compliance of Security Standard Operating Procedures, rules and regulations, to ensure that standards are in accordance with the operations manual.
• Manage all Investigation, incidence reporting and any cases of infringement of the hotel’s rules and regulations.
• Lead, guide and mentor the security team ensuring that they are sufficiently trained with all the security policies and procedures.
• Plan and schedule the day-to-day activities of all security ambassadors, to ensure that all hotel areas are properly and adequately secured at all times.
• Maintain close liaison with governmental authority to ensure compliance.
• Responsible for all resolutions to complaints and emergency situations.
• Develop and recommend to the management safety and security measure to safeguard VIP’s and other guests, special functions in the hotel, hotel property and ambassadors and vehicles in hotel property.
• Ensure that all the security ambassadors are fully conversant with the operation of all fire equipment in the hotel that the Engineering Department.
• Investigate the report of any thefts and use sound judgment in dealing with these matters, seeking the concurrence of the management if a police report is to be made
• Prepare annual security budgets/goals, develops working methods and plans to carry out goals, compares actual accomplishments against goals periodically and take necessary corrective action.
• Any other reasonable request within your range of competence as required by Management.

Team Summary

You will be an integral part of the global Visa Government Solutions (VGS) team. VGS leads the company efforts to build business with governments and drive public sector sales by developing strategy, compelling partnerships and comprehensive government solutions. The role will be based in Singapore and report directly into the Head of Visa Government Solutions for Asia Pacific.

What's exciting about joining the Visa Government Solutions team?

• You’ll be supporting public sector clients on high impact projects.

• Partner with ecosystem stakeholders to develop innovative new solutions.

• We’re a key part of Visa’s focus on new payment flows as a growth driver for our business.

• The nature of this sector will drive Visa brand values as a purpose-led brand with social and economic impact.

What a Head of Partnerships for Government Solutions does at Visa:

Visa is seeking an experienced payments professional to lead Strategic Partnerships for Visa Government Solutions, focused on driving commercially relevant partnerships across five archetypes – Global Financial Institutions, Multilateral Development Organisations, Humanitarian Sector organisations, GovTech providers, and Real Time Payments networks. The successful candidate will be responsible for identifying, building, implementing, and managing key partnerships for new solutions and distribution to drive public sector sales.

The role encompasses the following responsibilities:  

• Expand and deepen our Strategic Partnership sales strategy and delivery in Asia Pacific, including developing a list of prioritised clients and solution opportunities

• Establish and strengthen our relationship with key Strategic Partners across the five archetypes to strengthen our solution proposition or go-to-market plans.

• Identify and engage potential partners in the form of issuers, program managers, processors and fintech’s who will strengthen our Strategic Partnership and government solution propositions.

• Develop and execute sales strategies / account plans with Strategic Partners to increase sales volume and market share, expand product category visibility and exceed defined product and corporate objectives.

• Identify local use cases and requirements for our Solutions team to incorporate into our proposition roadmaps and for our Sales leads to pursue in markets.

• Working closely with internal stakeholders including from Government Engagement, Commercial and Money Movement Partnerships, Digital Partnerships, and Merchant Sales Acquiring, to align and collaborate on our partner outreach strategy and targets, approach to educating decision makers and influencers on how VGS can support.

• Partner with our marketing and communication teams to position VGS as a leader in the payments industry and a resource for Strategic Partners.

• Provide ongoing support of RFP development / response and overseeing program performance with Strategic Partners.

• Proactively identify and solve complex problems that impact Strategic Partnership sales management and direction of the VGS business.

.Why this is important to Visa:

This is a role we have identified for building enabler partnerships to scale Visa Government Solutions across multi-markets. As citizens, we are all aware of the important and increasing roles the government play in our lives, something the recent pandemic has emphasized. Government payments are a significant part of this, be it government making payments to suppliers or social payments in form of disbursements or even accepting tax payments from citizens. At the same time governments are leading the way in launching innovations in payments (such as Government digital transformation, Central Bank Digital Currencies, open data) and in dealing with the big challenges of our times (climate, sustainability). We are looking to partner with governments around the world as they drive ambitious plans in a variety of areas such as to support economic recovery and drive digitalization.

Assurity Trusted Solutions (ATS) is a leading subsidiary of the Government Technology Agency (GovTech), responsible for operating the National Authentication Framework (NAF) and National Certification Authority (NCA) in Singapore. Our organization is dedicated to establishing trust in the use of digital services by providing secure and convenient identity management solutions.

We are currently seeking a highly experienced and dynamic individual to join us in the role of Director, IT Assurance. As the Director, you will play a pivotal role in our mission to enhance Singapore's competitiveness as a trusted ICT hub for citizens and businesses.

A brief summary of your job responsibility:

• Provide strategic direction, leadership, and oversight of the IT Assurance function within ATS.
• Develop and implement IT assurance strategies, policies, and procedures to ensure the effectiveness of internal controls and compliance with regulatory requirements.
• Lead and manage a team of IT audit professionals to conduct independent assessments of the design and operating effectiveness of internal controls and risk management systems.
• Deliver timely and high-quality IT assurance reports to senior management and stakeholders, highlighting key findings, risks, and recommendations for improvement.
• Collaborate with cross-functional teams, including technology, compliance, and legal departments, to drive continuous improvement in IT governance, risk management, and compliance practices.
• Stay abreast of industry trends, emerging risks, and regulatory requirements to proactively identify areas for improvement and respond effectively to changes in the IT risk landscape.
• Provide strategic advice and guidance to senior management on IT risk and assurance matters.
• Foster a culture of continuous learning and development within the IT Assurance team, promoting professional growth and expertise in IT audit and assurance.
• Build and maintain strong relationships with internal and external stakeholders, including auditors, regulators, and industry peers.

To succeed in this role, you will ideally have:

• Minimum of 15 years of experience in IT audit, IT risk management, or a related field, with at least 7 years in a leadership role.
• Professional certifications such as CISA, CISSP, or CRISC are highly desirable.
• In-depth knowledge of IT governance frameworks and standards, such as COBIT, ISO 27001, and NIST Cybersecurity Framework.
• Strong understanding of regulatory requirements related to IT risk and compliance, particularly in the financial services or government sectors.
• Proven track record in developing and implementing IT assurance strategies, policies, and procedures.
• Experience in managing and conducting IT audits, risk assessments, and control evaluations.
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a fast-paced and dynamic environment.
• Proactive mindset and ability to drive change and innovation.

If you are a seasoned IT Assurance professional looking for an exciting opportunity to make a significant impact, we invite you to join us at Assurity Trusted Solutions.

We offer a competitive remuneration package and opportunities for professional growth and development. Interested applicants are invited to submit their resumes to us.

Note: Only shortlisted candidates will be notified. All applications will be kept strictly confidential and used for recruitment purposes only.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.

Asia Regional FP&A

• Measure and track business performance in the Asia region on a monthly basis
• Provide monthly regional management P&L reports to the Asia management team 
• Manage key processes of a) annual Budget planning with guidance, key milestones, and target setting, and b) quarterly Forecast updates in collaboration with the Corporate Planning across the Asia region
• Support Head of Finance-Asia to drive initiatives and projects, by partnering with business and functional teams, such as new business models, M&A, and system implementations
• Business partnering and decision-making support for driving expected performances and achieving strategic objectives and financial goals
• Take leadership to optimize cross-functional processes and collaborate to maximize impact on businesses, customers, and teams
• Drive transformation and simplification of business processes with development of mindset to success
• Drive strong collaboration with country finance teams – provide coaching on FP&A related deliverables, business cases analysis, scenario planning and simulations
• Partner with CFU/HF/CF to ensure financial KPIs and reporting requirements
• Perform a standard costing process for Asia RDC operations – manage control principles and procedures in collaboration with SCM team
• Manage Finance master data in existing ERP and for the future SAP project.
• Establish strong functioning FP&A team for Asia Region - lead, coach and develop FP&A analysts

Country FP&A for Singapore/Alliance Cluster

• Perform quarterly forecast, annual budgeting, and monthly performance reviews with reconciliation analysis between actuals and forecasts
• Provide valuable input for decision-making support such as new product launch
• Work with functions to prepare budget / forecasts and consolidate them into country P&L
• Collaborate with Market Access function on pricing strategy and price setting, provide financial analysis to safeguard gross margin and ensure sustainable profitability

We are looking for an Account Director to join our team at AKA Asia. 

Purpose of role:

• Key player in AKA’s success as part of the leadership team
• Hold the bar high and own the delivery of outstanding results
• Lead account teams to the delivery of successful campaigns
• Inspire teams to deliver outstanding, creative work that delivers on business results

Key responsibilities:

Client Handling

• Lead clients in the development of strategic plans and objectives
• Critically analyse client briefs and provide strategic insights and recommendations
• Define scope of work and KPIs
• Solve problems and overcome challenges with creative communications solutions
• Senior point of contact and strategic counsel to client and their stakeholders
• Raise over-servicing issues with client and make recommendations for adjustments

Working with the team

• Responsible for the growth and development of AM/AEs on team through formal and informal coaching
• Communicate clear work scope and roles and responsibilities on the account
• Guide execution of plans and ensure the team stays on track and on target
• Oversee day-to-day servicing to ensure quality and timeliness of work
• Review monthly budget and time allocations with team

New Business

• Identify new business leads and bring in new business for the agency
• Lead proposal development – brainstorm, pitch document, presentation
• Organically grow existing accounts
• Provide counsel to other teams who could benefit from your experience/network

Stakeholder engagement (media, influencers, employees, industry, government)

• Lead our approach to stakeholder engagement across all audiences
• Employ strategies that integrate PESO media channels
• Ability to grow and leverage strong relationships with key stakeholders to achieve goals
• Provide guidance to teams on how to create appropriate communications materials
• Ensure all elements (angles, contacts, output) are clear between client and team
• Develop strong and compelling messages that are aligned with strategy

Digital, Design, Production 

• Have sound and current knowledge of digital platforms
• Identify opportunities to grow our business through digital, design and tech-led solutions
• Manage and oversee the production process (from ideation through scripting and storyboarding, filming and editing)

Financial and Administrative

• Support contract development, new client set-up and managing related client expenses
• Spearhead budgeting process and ensure the team is clear on what has been signed off
• Manage team hours vs agreed hours and scope and work
• Support Finance to manage efficiency for the billing proces

This growth-oriented position will have the primary responsibility of providing the full range of fund administration services to real estate clients. This individual will be responsible for understanding and applying current accounting principles to the accounting and financial reporting of funds and for reviewing transaction and valuation information.  A partial list of responsibilities and skills includes:

• Oversee a team providing a full range of fund accounting/administration services to real estate funds clients and help to manage the day-to-day operations.
• Preparation and Review of Net Asset Value calculation and reportings. 
• Coordinate investor servicing activities. Including investor on-boarding, capital calls, distributions, and other investor reportings.
• Maintain a working understanding of fund documentation(s) and apply the terms to the financial reporting and the income and expense allocations
• Maintain a working knowledge of current accounting principles and developing solutions for issues
• Preparation and review of financial statements and footnotes for audit purpose
• Liase with banks, auditors, brokers and custodians to ensure smooth service delivery to clients and timely completion of deliverables
• Involved in new funds on-boarding process
• Primary contact to client on daily operational, issue discussion and any other request
• Resolve issues/queries raised clients in a timely manner and maintain a high level of client satisfaction
• Identify and highlight opportunities for internal process improvement and increase in operational efficiency
• Ensure teams adhere to controls and processes/procedures for the purpose of NAV computation
• Ensure that all client deliverables are on time and meet set quality standards
• Perform other duties as assigned and incidental to the work described above

AACSB is the world’s leading voice in business education, providing quality assurance (accreditation), intelligence and thought leadership, and learning and development (e.g., conferences, seminars, digital learning) opportunities to over 1,800 member organizations and more than 1000+ accredited business schools in over 100 countries and territories. AACSB’s core values of quality, community, social responsibility, diversity and inclusion, and ethics are all viewed through a global lens in our collective commitment to transform business education for positive societal impact. Synonymous with the highest standards of excellence since 1916, AACSB connects educators, students, and business to develop the next generation of great leaders.

The Director of Membership and Affiliates plays a crucial leadership role, directly reporting to the Chief Officer of Membership. This individual is responsible for overseeing and enhancing the educational membership functions, developing and maintaining the affiliate programs, and ensuring operational excellence and growth. The role demands a strategic mindset focused on membership engagement, process efficiency, and affiliate relationship management. 

How you will Contribute:

1. Membership: 

• Lead operational and budget planning to ensure the membership department aligns with the organization's strategic goals. 
• Manage and oversee membership projects within area of responsibility from initiation to completion, ensuring they meet deadlines, budgets, and quality standards. 
• Generate comprehensive reports to track membership growth, engagement levels, and other key metrics. 
• Develop and refine membership systems and processes to improve efficiency and member satisfaction. 
• Craft and implement engagement plans to increase member participation and retention. 
• Enhance member value through clear communication of benefits, regular updates, and improvements to the value proposition. 
• Conduct Member Value Surveys (MGI) to gauge member satisfaction and identify areas for improvement. 
• Define and segment membership criteria and categories to ensure a diverse and inclusive community. 
• Supervise the communications and volunteer staff, ensuring cohesive team efforts and high performance. 

2. Affiliates: 

• Coordinate operational and budget planning for affiliate programs, ensuring they support the broader goals of the organization. 

• Maintain accurate and comprehensive records of all affiliate activities and interactions. 
• Oversee project management within the affiliate sector, ensuring timely and successful execution of initiatives. 
• Develop and maintain robust systems and processes for managing affiliate relationships. 
• Facilitate clear and consistent communication between the organization, its affiliates, and AACSB staff to strengthen partnerships and collaborations. 

• Fluency in the English language 
• Bachelor’s degree in Business Administration or related field. 
• Minimum of seven (7) years of experience in membership management and/or affiliate relations, with a proven track record of success. 
• Strong leadership and team management skills, with the ability to inspire and drive performance. 
• Excellent project management, strategic planning, and organizational skills. 
• Effective communication and interpersonal abilities to interact with a diverse range of individuals and groups. 
• Proficiency in data analysis, reporting, and budget management. 
• Experience with membership software and CRM systems. 
• Ability to travel internationally 10-15%.  

Preferred Qualifications:

• Master’s degree in Business Administration or related field. 
• Experience in educational or non-profit membership organizations. 
• Advanced skills in data analytics and customer relationship management. 

Why join AACSB?

• We take pride in providing our employees with an inclusive work environment that promotes individual development. Our employees say our benefits, location, flexible work environment, and their colleagues are the primary drives that attract and keep them with AACSB.

AACSB offers a competitive benefits package.

Summary

This position is responsible for the management of revenue maximization in Rooms and create Revenue Management processes in the Hotel.

Job Responsibilities

• Measure & drive total profitable revenue performance, including rooms and F&B, against strategy & targets and adapts current strategy as necessary for the hotel.
• Facilitate, guides, and directs all department heads in selecting the optimum revenue opportunities for the properties to ensure our strategic objectives are achieved.
• Actively monitor the competitive environment and elaborates revenue & pricing optimizing tactics and strategies in order to maximize Revenue Generation Index (RGI).
• Consultation and coordination with stakeholders at properties, regional and corporate levels, identifying and pulling together the deliverables.
• Develop short, medium and long-term objectives, strategies and action plans, which may be cascaded through the business.
• Co-Lead hotels’ annual topline budget & business planning.
• Develop an overall Dynamic Pricing & Revenue Strategy by market segment, channel or/and feeding market.
• Develop the process to forecast the topline revenue of all revenue centers of the business and implement the inventory controls accordingly, maintaining parity guarantee.
• Support and Impact the Revenue & Reservations Teams at the hotel.
• Coordinate Recruitment, Talent Management & Learning and Development to ensure alignment of overall quality and service.
• Lead Revenue Management Culture across the Hotel.
• Review, audit & maintain revenue relates systems (Opera,TARS, RMS) & channels and Tools.
• Provides analysis of Business Intelligence and Data Management.

The Director, Travel Vertical lead will be a part of the Acceptance team within the Merchant Sales and Acquiring (MS&A) hub organization. This is a team of thought leaders and execution-focused specialists who deploy acceptance growth initiatives and seller-side solutions to catalyse acceptance growth across Asia Pacific. The team is also the regional co-ordination point and interface into the global verticals and segments and drives the overall strategy for multiple initiatives to grow Visa’s acceptance footprints.

As a key member of this team based in Asia Pacific, you will be the business lead responsible for identifying and delivering on opportunities within the Travel vertical with client segments such as airlines, hotels and other travel partners/enablers. You will leverage your deep domain expertise of travel and payments to help grow Merchant Sales & Acquiring opportunities through enhancing customer experience, optimizing payment performances and driving revenue growth for both the clients and Visa. This role will report to Head of Acceptance in AP.

Key responsibilities will include:

• Build, own and drive Visa’s Travel segment strategy for merchants, acquirers, and enablers across the Travel value-chain in Asia Pacific.
• Be the subject-matter-expert to grow Visa acceptance, cobrands opportunities, acceptance solutions and various payment flows with travel merchants (eg: airlines, hotels, OTAs) as identified in the regional Travel strategy.
• Engage with ecosystem players including airlines, hotels, aggregators, travel enablers, travel associations, GDS and others to identify and build opportunities/partnerships to grow Acceptance in Travel, update on trends and obtain industry feedback.
• Collaborate with key partners - both internal and external – in defining and executing Visa’s Travel Acceptance strategy in the region, Specifically, this includes building compelling sales collateral, developing a sales pipeline, co-pitching with respective Account Executives, partnering with Product teams to define appropriate products/services, Portfolio Optimization and building commercial arrangements where required.
• Front client engagements on relevant products/solutions such as Co-Brands, CyberSource, Tokenization etc and articulate Visa value proposition in Travel customer-centric language
• Increase Visa share of processed volume and grow Visa revenue (from core and Value-added Services) in the Travel vertical
• Be a thought leader and champion of innovation by staying current with industry trends, representing Visa in Travel forums and market activities as a subject matter expert
• Work closely with marketing and respective Global/Regional Travel teams (including VCS, VCA) where required to evolve the Visa value proposition, products, and platforms globally to meet client/market needs in this ecosystem and drive future growth.

• Direct and manage all group, transient, and sales activities to maximize revenue for the area hotels within their scope of responsibility
• Works with management team to create and implement sales plan addressing revenue, customers and segments managed by individual sales team members.
• Prepare, implement and compile data for the strategic sales plan, monthly/annual SMART goals, annual goals, sales budget, forecasts and other reports as directed/required
• Together with Director of Revenue Management, develop rates, group ceilings and deployment strategies through review of competitive data, demand analysis and mix management
• Implement promotions and offers
• Recruit, direct, manage, train and counsel sales employee to ensure maximum revenue potential
• Lead, direct and participate in sales presentations, and client meetings
• Conduct and attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/ requested
• Represent the hotel in the community and industry organizations and events when applicable
• Recommend, supervise, administer and ensure timely completion of all activities of the Sales Department
• Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team
• Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies
• Recommend and monitor sales goals and maximize revenue
• Operate the Sales Department within established sales expense budget
• Initiate and follow up on sales leads
• Monitor production of all top accounts and evaluate trends within said market; ensure sales employee is held accountable for those accounts within their respective territories
• Coordinate all non-group transient sales and catering solicitations to maximize market mix
• Administer training in the Sales department

Monitor all day-to-day activities of direct reports

• Assist in the preparation of required reports in a timely manner
• Conduct weekly sales meetings and daily line ups
• Conduct regular business review meetings with Sales employee and General Manager
• Be familiar with all Mondrian Singapore Duxton sales policies and selling techniques with an emphasis on maximizing occupancy, Average Daily Rate (ADR) and Food & Beverage revenue
• Conduct all Sales Team performance reviews
• Motivate, coach, counsel and discipline all Sales department personnel aligned with Mondrian Singapore Duxton policies and code of conduct
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property, and ensure that all Sales Managers conduct thorough site inspections
• Develop strategies to increase and maximize market share from competitors

• Ensuring guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance.
• Ensuring appropriate hiring, training, motivating, coaching, and developing of department’s team members.
• Responsible for ensuring the smooth daily operation of the Food and Beverage Department.
• Develop and administer the F&B budget, action plan and promotional activities of the department to stimulate sales and profit while controlling operating expenses.
• Surveying, reviewing and analyzing competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence.  
• Evaluating changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary.
• Attend and actively participate in weekly Head of Department meetings respecting the confidentiality of issues which may be discussed formally or informally.
• Manage the service of food and beverage within the restaurant, café, bar, and in room dining.
• Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant, bar, room service and conference areas.
• Regular liaison with the Engineering Department ensuring that maintenance requests are completed quickly focusing on guest needs as a priority.
• Coordinate between Conference and Events, Food & Beverage and Front Office to ensure that preparations for conference events involving Front Office/ Housekeeping have been made.
• Assist in the preparation monthly restaurant, bar, and cafe reports, commenting on key performance indicators and action taken to keep on target.
• Management and guidance of outlet staff under control, namely Managers, Food & Beverage Supervisors/ Team Leaders and Food and Beverage Attendants.
• Prepare weekly and monthly forecasts for restaurant, bar room service and cafe areas.
• Be knowledgeable of and operate within appropriate outlets and hotel liquor licensing guidelines and House Management Policies.
• Any other duties as assigned.

What you get to do in this role:

• Recruit, onboard and develop committed, scalable resellers regionally. Gather market data and identify untapped market potential.
• Develop a 3 year thorough Sell through plan for ServiceNow with yearly milestones (Sell Through Strategy, Resource plan etc)
• Continually assess, clarify, and validate partner needs. Track, measure and report-out on channel effectiveness against targets and adjust programs and strategies as necessary.
• Understand our partners’ businesses and develop strategies and incentives to make them more profitable through our partnership.
• Work cross-functionally internally to ensure messaging alignment, operational coordination, and evangelization of partner strategy.
• Partner with marketing & Partner Program team to ensure the execution of programs and events to drive channel leads, pipeline, and deal progression. Develop joint messaging and value propositions that highlight mutually beneficial relationship and value to end customer, along with repeatable sales enablement programs and toolkits.
• Works with Partner Managers across GEO/AREA to drive scale & growth in Commercial Segment
• Coordinate and conduct sales and technical training for partners and internal sales teams.
• Balance our internal services team for quality and program development with external partners for service delivery and scale
• Manage direct/channel conflict by fostering excellent communication between the channel and direct teams.
• Ensures partner compliance with Partner programs and agreements.
• Participate in a partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.
• Identify partner GTM &/or Offerings; working with partner sales resources, services, marketing, etc. develop & launch offerings to point of incremental join revenue achievement.

In this role, you will be a strategic HR advisor who builds strong partnerships with the senior leaders and the NTU HR community to develop and execute the People Strategies and solutions for the College/Schools. Our HR Business Partnering team is structured to offer our stakeholders close support in three clusters – namely the Colleges & Schools, Administrative and Research clusters.

You will play the role of a Cluster Lead to a team of HR Business Partners and HR Generalists and is expected to lead and coach the team in the delivery of HR services and initiatives. The role has a primary reporting line into the Office of Human Resources and matrix reporting line into one of the Colleges.

 Responsibilities:

• Engage and strengthen the capability and effectiveness of the team comprising HR Business Partners and HR Generalists.
• Build relationship as a trusted HR advisor with senior stakeholders and managers in the assigned Colleges/Schools/Centres, including display of strong professional credibility;
• Develop intimate knowledge of business needs of the assigned Colleges/Schools/Centres, translate business agenda into a HR agenda and ensure HR programmes are fit for purpose;
• Collaborate with the Dean, School Chairs, Centre Directors, HR Business Partners at College/Schools level, HR Centre of Excellence and NTU Shared Services – HR (NSS-HR) to develop and deliver HR solutions to address business needs;
• Provide professional advice on the interpretation of HR policies and procedures, employment legislation, performance management, recruitment and rewards strategies;
• Educate the People Managers and employees on policy/ system changes and implications, as well as understand and gather their feedback and inputs;
• Lead the team in the planning and implementation of HR programmes and continuous improvement projects for three job family groups – Faculty, Researchers and Administration staff of the assigned Colleges/Schools/Centres;
• Lead the launch and management of the Annual Performance Management cycle and oversee the facilitation of the University’s central performance review meetings for the Leadership Team and stakeholders of the Colleges/ Schools/ Centres;
• Provide expert advice and support employee relations matters, conflict, disciplinary matters, unsatisfactory performance; and
• Lead and manage projects and programmes assigned.

Requirements:

• At least 12 years of relevant HR experience, including at least 5 years in a supervisory/leadership position;
• Excellent communications and interpersonal skills with strong ability to engage and influence stakeholders at various levels;
• Strategic mindset and perspective, comfortable with ambiguity with the ability to diagnose current state, anticipate future needs and recommend forward approaches;
• Good understanding and practical application of local employment law and HR practices, and familiar with the emerging HR trends;
• Collaborative, agile and resourceful;
• Comfortable in operating in a matrix structure, as well as a fast-paced and constantly changing environment;
• Resourceful and possess strong initiative to drive changes; and
• Strong mindset for continuous improvement and service excellence.

Responsibilities
Admissions application and selection

• Propose admissions selection criteria based on market practices, intake targets, and applicant quality.

• Manage the issuance of offers, monitor acceptances, and handle appeals to meet the objectives of the MOE and NTU Management.

• Analyze admissions statistics to identify market potential and changes in applicants' preferences.

Supervisory

• Demonstrate proficiency in administrative functions, including training new staff members.

• Lead and develop a team of at least 4 support staff.

• Engage in frequent brainstorming sessions with team members to improve work processes and leverage new marketing approaches.

Administrative

• Support the Deputy Director in reviewing and updating admissions policies and Standard Operating Procedures (SOP).

• Ensure the team adheres to policies and SOPs, particularly in handling sensitive information obtained during admissions.

• Continually impress prospective students and their parents with excellent service.

Requirements

• A degree from a recognized university.

• At least  9 to 10 years' relevant working experience in a higher educational institution or management of professional education programmes would be an advantage.

• At least 3 years’ supervisory experience and in managing a team with more than 1 direct report.  

• Prior experience in business development, partner and/or event management.   

• Proficient in MS Office applications and data analytics.

• Good communication skills with an excellent command of written and spoken English with public speaking experience.

• A strong collaborator – ability to work well in within the team and with key stakeholders.

• Possess exceptional organizational skills – the ability to multi-task and meet tight deadlines.

• Possess strong analytical, interpersonal and customer service skills.

Lead, direct and manage the Building Maintenance Division of the Office of Development & Facilities Management (ODFM) in its responsibilities for the maintenance, upkeep and cleaning of structures, ensuring technical and contractual compliance. This includes overseeing the condition and functionality of all buildings, infrastructure, roads, drainage systems and landscaping to ensure they are in proper order, safe, environmentally sustainable and efficient in operation to meet the University’s objectives, adhering to budget constraints and established standards, while working in close collaborations with other key divisions.

Responsibilities

Building Management

• Leads a team of technical professionals to oversee the maintenance and upkeep of all buildings and infrastructure across the NTU Campus and other locations in Singapore. This includes the planning for upgrades and improvement works to ensure all facilities remain in excellent condition, fostering an environment conducive and safe to teaching and research activities.

Operational Management

Direct the daily operations of the Division on:  

• Preventive and cyclical maintenance alongside cleaning services for buildings and infrastructure

• Strategic planning for upgrade and enhancement of existing facilities, incorporating both short-term and long-term timelines, improving coordination of these efforts with other divisions within ODFM and other departments

• Assessment and approval of work requests to ensure compliance with established standards and procedures           

• Continuous assessment to improve the safety provisions in communal spaces areas

• Engage in environmental sustainability initiatives
   

Contract Management                                                                                            

• Oversee the development of term contracts for essential services including building services maintenance, cleaning services, waste disposal, landscaping, pest control, painting and other projects

• Organise regular building and façade inspections

• Manage the tender process for term and adhoc projects        

• Evaluate tender reports and make recommendations for executive approval

Financial Stewardship                                                                                                                       

• Lead the preparation and submission of annual budget proposals, ensuring alignment with financial guidelines and objectives.

• Monitor and control the budget throughout the financial year to ensure that department operations stay within allocated budget.

General Administration                                                                                                             

• Continually review and innovate work processes, implementing new strategies where beneficial

• Participate as a key member of steering and working committees for major university-wide projects or initiatives.

• Review and assessment of Lease Agreements for leases of spaces within and outside of NTU, in coordination with other relevant departments

Requirements

• Degree in Civil Engineering, Building/Estate/Facilities Management or related fields

• Registered professional in relevant field would be an advantage

• At least 20 years’ experience in estate and facility management, consultancy, project management or related filed within the estate, building or construction industry, managing properties of at least 0.5 million square meters GFA and overseeing an annual maintenance budget of $5 million

• Strong in technical knowledge, facilities management, contract negotiation and management, and financial and budgeting skills

• Well-rounded understanding and appreciation of various related disciplines within the industry

• Experience in environmental sustainability is preferred

• Adept in IT applications.

• Demonstrated strength in managing teams, delivering impactful presentations, and excelling in communication

We Are Social is a global socially-led creative agency with unrivalled social media expertise. With more than 1000 people in 19 offices spanning four continents and over 80 people here in our Singapore office, we deliver world-class creative campaigns and strategies based on social insights, for forward-thinking brands. 

What does the role involve?

Great ideas can come from anywhere across the agency. It will be your job to inspire, spot and develop great ideas and then turn them into great executions. You are also able to have good craft, understand strategy, and most importantly, able to bring out the best in others. The candidate will work with the Account Management and Creative disciplines to design creative solutions that address needs, developing enhanced and interactive user-experiences, and demonstrating prototypes.

Key Responsibilities

• Lead the generation of beautifully crafted, innovative, fresh, and engaging visual concepts that effectively communicate the client's message
• Collaborate with the Executive Creative Director in setting creative standards and unlock exceptional creative work. 
• Lead and collaborate in the brainstorms with creatives, account management and planning teams to expand the range of creative solutions for existing clients, and prospective ones.
• Demonstrate a sharp understanding of strategy project briefs and creative platforms to facilitate discussions with teams and craft exceptional presentations.
• Provide clear and constructive feedback to team members to refine and enhance creative ideas and craft.
• Take a leading position in managing the agency's client relationships, which involves presenting creative ideas, strategies and proposals, and engage in client discussions. 
• Think laterally and design innovation solutions with a good handle on what’s new in the digital space and social space, and inspires the agency surrounding creative technology
• Champions We Are Social as a forward-thinking challenger brand leveraging new social media, social gaming and augmented reality, etc.
• Work with the creatives, developers and others to turn ideas into top class executions
• Keeping abreast with advancements in application design and new technologies.

• You have a passion for creativity, innovation and have your finger on the pulse of the latest trends and technology
• Extensive experience in designing, producing and optimising assets and technical solutions.
• As one of the agency’s leaders, you will be confident, inspiring, motivating and smart as hell. 
• You will be teaching by doing, nurturing and showing people the big opportunities. 
• Superb collaboration and communication skills.
• Familiar with the principles of human-centered design methods, information architecture, usability, and interface and interaction design

Key Areas of Competence

You should also be confident in all of the areas laid out below:

• Leadership. This isn’t all about you coming up with the idea every time. It’s about teaching people how to do it themselves and bringing out those qualities in them.
• Industry knowledge and expertise. You won’t just love creative work, you will live it. In fact, you are probably obsessed with it and want to talk to others about it.
• Presentation. You will be comfortable standing in front of a room with everyone’s eyes on you. You will be able to present work with fully thought through argument. You will be eloquent and able to articulate your thoughts and capable of adapting your presentation style to suit the situation.
• Persuasion. You will be good at winning people around to your thinking. Especially if they’re clients.
• Pitching In. You will not be above lending a hand to others and doing things that fall outside the remit of a traditional creative. We are all in this together.

• Technical lead in Electrical design from concept to detail design, and practical implementation on site for assigned projects
• Responsible for reviewing, guiding and checking design calculations, drawings, specifications, and tender documents prepared by senior and junior engineers for the design projects.
• Preparation of design report, calculation, drawings, specification, cost estimation and details/ schedules for projects.
• Conduct technical meetings with internal, other disciplines and external parties.
• Assist Professional Engineer in liaison, preparation and follow up of Authority Submission. Liaison and coordination with Local Authority Departments to obtain approval on design projects.
• Liaison with Client/ Architects/ Structural Engineers/ Civil Engineers/System Contractors/ Civil Contractors/ QS etc. to produce the electrical building services system design from concept to detail design.
• Oversee and supervise junior engineers
• Assist in preparation of tenders / bids.
• Provide technical expertise and leadership.
• Willing to share knowledge and experience and working as a team leader for the team.
• With commercially and contractually awareness in project execution.
• Assist Executive director on project tendering, project control and delivery.

Role Purpose:

To lead and oversee development of commercial proposals for new business opportunities and existing client contract renewals for Asia Pacific region. Leading the delivery of compelling, innovative and integrated commercial submissions that will resonate with clients and provide a long term commercially viable model for Publicis Media.

Key Responsibilities:

• Coordinate all Publicis Media capabilities into innovative and competitive commercial proposals, connecting our approach to media pricing and core business media planning and buying terms 
• Establish a collective responsibility across key APAC markets for our commercial approach
• Explore and create new, sustainable, revenue streams for Publicis Media
• Seek out and drive commercial appointments for other Groupe Solution Hubs
• Establish a global database for media pricing and for commercial terms, ensuring a consistent approach
• Develop new commercial models, in particular monetization for platforms and value based pricing
• Working with legal, be accountable for the development and agreement of Media Service Agreements (MSAs)
• Ensure consequent network understanding of global and pan-regional MSAs to facilitate contract compliance
• Educate the network around development of commercial proposals and negotiation skills
• Build connections with Regional Leadership including CEO/CFO, PM CEOs/CFOs across APAC markets to educate regional clients, and inform on existing client contract negotiations 
• Develop relationships with the procurement community and intermediaries
• Lead, design and organise a commercial team to deliver against above role goals

Resources, Partners and Direct Reports:

• This role is based in Singapore and will report directly to APAC CEO of Publicis Media Exchange
• Functional reporting to Global CCO, and in close collaboration with Head of Commercial EMEA
• Global Commercial community, Regional and Local CFOs are key strategic partners
• PM, PMX and Business Development leads are also key partners (internal stakeholders leading new business opportunities)
• Re:Sources legal and treasury are key partners - this role should be responsible for building a strong collaborative relationship with this team  

Success Metrics and KPIs:

• Revenue conversion on new business pitches
• Retention rate on existing business
• Improvement in key client contribution margin
• Subjective assessment of contribution to development of commercial proposals, including sustainability over extended period, improved investment insight and price benchmarking

We are seeking a Director of Strategy and Planning for our newly established VAS organization in the Asia Pacific region. This role, much like a COO, is instrumental in driving the success of the VAS organization through disciplined business management, strategic planning, and cross-functional collaboration.

Reporting to the Head of VAS GTM, Commercialization, and Business Management for AP, the Director will be responsible for aligning goals across various functions, implementing strategic growth initiatives, supporting data-driven decision-making, and enhancing operational efficiency. This role calls for an individual with the ability to navigate a matrixed organization, influencing and collaborating with various functions including Country teams, Product, Marketing, Finance, Strategy, and Client Services.

The successful candidate will be based in Singapore, working closely with both Hub and market leaders.

This role is an excellent opportunity for individuals who thrive on variety and enjoy tackling new challenges each day. If you have a strong commercial outlook, are proficient with numbers, and are confident about your interpersonal skills, we would love to hear from you.

Primary responsibilities:

• Strategy Execution: Translate, shape, and execute the Global VAS strategy at the regional level. This involves cross-functional alignment across the Hub and Markets, and a data-led approach to drive sustained VAS revenue growth, client retention, and Visa industry leadership.
• Performance Tracking and Continuous Improvement: Identify and set regional VAS performance targets and KPIs with the VAS Head. Establish a tight review cadence (QBRs, MBRs) to closely monitor metrics tied to Sales, Revenue, and Product performance. Continually refine the regional go-to-market strategy, commercialization process, and sales enablement programs based on performance data, market research, and client feedback.
• Business Planning: Partner with the VAS Leadership Team, Specialist sellers, Market VAS teams and Client Account Executives to develop market and client-specific business plans and targets aligned to the overall VAS strategy.
• Stakeholder Management: Build and maintain strong relationships with key internal and external stakeholders, ensuring alignment and collaboration on key initiatives.
• Governance: Manage a formal governance process to ensure investment, commercialization, pilot, and delivery standards are met as Products evolve from Global development to revenue-generating deployments with regional clients. Contribute to and adhere to consistent governance steps for product/solution GTM.
• Operations Excellence: Work across regional and global functions to resolve persistent operational challenges such as billing, contracting, and CS support.

• Act as Commission Manager, taking responsibility for end to end service delivery, often with respect to large or complex commissions or multiple commissions.
• To act as the key, day to day client interface, ensuring that client objectives are met through the delivery of a value added cost management service.
• Managing estimating and cost planning activities to include taking ownership of and presenting the final cost plan.
• Ensuring the production of monthly post-contract cost reports and presenting them to the client.
• Leading value engineering and life cycle costing exercise.
• Motivate team members, and drive towards positive client outcomes and meet deadlines in a fast-paced environment.
• Critically analyze, challenge and brainstorm project requirements and deliverables, in order to find creative solutions and alternatives on behalf of clients.
• To lead a cost management team, ensuring that the team members deliver on all accountabilities.
• To identify & act upon opportunities to improve cost management procedures, templates and products and hence improve the service provided to clients.
• To take line management responsibility as required.