Job Summary

As a Customer Relations Specialist, you will play a crucial role in supporting our sales team by managing day-to-day sales operations, coordinating schedules, and handling customer inquiries. Reporting directly to the Sales Manager, you will be the backbone of our sales department, ensuring that all sales-related activities run smoothly and efficiently. This role requires excellent organizational skills, attention to detail, and a proactive approach to problem-solving. Your efforts will help maintain strong customer relationships, improve sales processes, and contribute to the overall success of the team.

Responsibilities:

• Sales Coordination: Assist the sales team in organizing schedules, managing sales documents, and effectively communicating relevant information to internal and external stakeholders.
• Customer Engagement: Collaborate with the Sales Manager in client meetings, ensuring seamless communication and fostering strong customer relationships.
• Order Management: Handle incoming sales inquiries and process orders through phone or email, ensuring all customer requests are met promptly and accurately.
• Resource Management: Ensure the availability and adequacy of sales-related equipment and materials, supporting the sales team in their daily operations.
• Customer Support: Provide excellent after-sales support by responding to customer inquiries and addressing any issues that may arise, ensuring high levels of customer satisfaction.
• Issue Resolution: Proactively inform clients of any unforeseen delays or problems, maintaining transparency and trust.
• Data Management: Develop and maintain an organized filing system for managing sales databases, keeping all sales records up-to-date and easily accessible.
• Process Improvement: Identify potential shortcomings in current sales processes and propose innovative solutions to enhance efficiency and effectiveness.

Requirements:

• Experience: Prior experience as a sales coordinator or in administrative roles is advantageous.
• Expectations: Interest in becoming a confident, customer centric and results driven salesperson in the future.
• Technical Skills: Proficiency in MS Office and other computer applications relevant to the role.
• Education: Diploma or higher qualification in a related field.

Job Summary

As a Customer Relations Specialist, you will play a crucial role in supporting our sales team by managing day-to-day sales operations, coordinating schedules, and handling customer inquiries. Reporting directly to the Sales Manager, you will be the backbone of our sales department, ensuring that all sales-related activities run smoothly and efficiently. This role requires excellent organizational skills, attention to detail, and a proactive approach to problem-solving. Your efforts will help maintain strong customer relationships, improve sales processes, and contribute to the overall success of the team.

Responsibilities:

• Sales Coordination: Assist the sales team in organizing schedules, managing sales documents, and effectively communicating relevant information to internal and external stakeholders.
• Customer Engagement: Collaborate with the Sales Manager in client meetings, ensuring seamless communication and fostering strong customer relationships.
• Order Management: Handle incoming sales inquiries and process orders through phone or email, ensuring all customer requests are met promptly and accurately.
• Resource Management: Ensure the availability and adequacy of sales-related equipment and materials, supporting the sales team in their daily operations.
• Customer Support: Provide excellent after-sales support by responding to customer inquiries and addressing any issues that may arise, ensuring high levels of customer satisfaction.
• Issue Resolution: Proactively inform clients of any unforeseen delays or problems, maintaining transparency and trust.
• Data Management: Develop and maintain an organized filing system for managing sales databases, keeping all sales records up-to-date and easily accessible.
• Process Improvement: Identify potential shortcomings in current sales processes and propose innovative solutions to enhance efficiency and effectiveness.

Requirements:

• Experience: Prior experience as a sales coordinator or in administrative roles is advantageous.
• Expectations: Interest in becoming a confident, customer centric and results driven salesperson in the future.
• Technical Skills: Proficiency in MS Office and other computer applications relevant to the role.
• Education: Diploma or higher qualification in a related field.

• Position: Procurement Executive
• Location: Gul Road (company transport provided)
• Working hours: Monday to Friday (8am - 5.30pm)
• Salary (commensurate with experience): Up to $4,000 + Performance Bonus (3-6 Months) + Flexi Benefits
• Duration: Permanent
• Industry: Marine & Construction Engineering (Listed & MNC Company)

Main Responsibilities:

• To ensure the right material and services will be provided at the optimum price, delivery and favourable terms & conditions
• Evaluation of technical proposals based on engineering specification
• Source, negotiate and purchase materials and services from identified sources, local and overseas
• Advise requestor on selection of suppliers and purchase terms & conditions
• Negotiate with suppliers to obtain optimum price, delivery and favourable terms & conditions
• Generate purchase orders, monitor and follow up and expedite with suppliers on delivery of goods and services
• Review supplier’s performance on price and delivery and to co-ordinate with supplier and QA/QC on quality issues
• Prepare bidder lists and releases request for quotations
• Any other ad-hoc duties assigned

Requirements:

• Bilingual in both English and Mandarin to converse with Mandarin speaking clients
• Minimum Diploma in any field and 2 years of relevant experience
• Knowledge of product specifications, functionalities and applications related to offshore materials

Email to: [email protected] for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Deputy Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

• Position : Sales Executive (High-End Furniture Manufacturing) – Up to $5,000 + Commission
• Location : East – Chai Chee
• Working hours : Monday to Friday | 9am to 6pm
• Salary (commensurate with experience) : Basic Up to $5,000 + 2% Commission + Performance Bonus + 14 Days Annual Bonus + Medical Benefits
• Duration : Permanent
• Industry : Furniture Manufacturer

Responsibilities:

• Promote company brands through sales visits, in-house trade
• events and similar initiatives
• Drive business relationships with customers
• Collaborate with architects/designers on their projects, to achieve design intents, project schedules and budgetary constraints.
• Develop varying strategies in achieving sales targets.
• Fulfil client briefs and enquiries, with excellent follow through in project management.
• Addressing adequately and appropriately to quotations, proposals, tender submissions required.

Requirements:

• Diploma with minimum of 1 year sales experience
• Experience in B2B markets is essential
• Must have Class 3 or Class 3A license – Vehicle Provided
• Must be able to work and interact with designers/architects and landscape architects
• Bilingual in English and Mandarin to communicate with Chinese speaking associate.

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

• Position: Admin Assistant/Executive
• Location: Raffles Quay (Walking Distance from MRT)
• Working hours: Monday to Friday (8.45am - 6pm)
• Salary (commensurate with experience): Up to $3,500 + AWS + Performance Bonus + 16 Days AL + Flexi Benefits
• Duration: Permanent
• Industry: Insurance Broking

Main Responsibilities:

• General administrative and operational duties
• Entering and updating client records
• Handling paperwork and formalities for claim matter
• Organizing and maintaining files
• Assist in invoice preparation and issuance
• Data entry for invoices
• Any other ad-hoc duties assigned

Requirements:

• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications
• Minimum 'N' level
• Proficient in Microsoft Excel and Word
• Full training and guidance is provided

Email to: [email protected] for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Deputy Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

• Position : Accounts Executive (Only Receivable) - Up to $3,500 + AWS - NORTH
• Location : North - Senoko (Accessible via Bus from Yishun/Woodland/Sembawang MRT Station)
• Working hours : Monday to Friday | 9am to 6pm
• Salary (commensurate with experience) : Up to $3,500 + AWS + Variable Bonus + Annual Leaves
• Duration : Permanent
• Industry : F&B Manufacturing Industry

Main Responsibilities:

• Responsible for the full spectrum of Accounts Receivable.
• Coordinate local cheque bank-in and daily update of incoming funds to the NAV system.
• Monitor and follow-up with customers on overdue account and arrange for debts collection.
• Reconcile Customer Collection with Bank Ledger.
• Mailing of Statement of Accounts to customers and respond to their inquiries.
• Prepare Accounts Receivable monthly cash flow forecast.
• Undertake ad hoc duties as assigned.

Requirements:

• Minimum of Diploma in Accounting with at least 1-2 years of experience in accounting & finance.
• Proficiency in Excel and other Microsoft office applications
• Good written and verbal communication in English and Mandarin to liaise with Chinese Stakeholders

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

• Position : Material Planning/Customer Service Executive (Japanese Speaking) - Up to $6,000 - Tai Seng
• Location : Tai Seng
• Working hours : 5 Days Work Week – Monday to Friday: 8.30AM to 5.30PM
• Salary (commensurate with experience) : Up to $6,000 + AWS + Bonus + Mobile & Transport Claims + Annual Increment + Medical & Dental Benefits + Annual Health Screening + 14 Days AL
• Duration : Perm
• Industry : Semiconductor

Responsibilities:

• Oversee and coordinate the transfer of projects from Japan HQ to the ASEAN region
• Conduct demand planning based on customer’s requirements and forecasts
• Maintain and manage inventory levels optimally
• Collaborate closely with Sales and Customer Service departments for delivery coordination
• Provide accurate and timely reporting of actual and forecasted numbers to suppliers and Japan HQ
• Develop a good understanding of Customer Products and Supply Chain
• Any other ad-hoc duties assigned

Requirements:

• Minimum Diploma in Business Management, Supply Chain or equivalent
• Minimum 3 Years of experience in customer service, purchasing or material planning in the electronics or semiconductor industry
• Proficient in Microsoft Office
• Proficiency in Japanese is mandatory for effective coordination of project transfers from Japan HQ

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Associate Consulting Director (APAC)

Reg no.: R21101247 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

• Position : Stowage Operations Executive (Vessel Operations Exp) – Up to $5,000 – Temasek Avenue
• Location : Temasek Avenue
• Working hours : 5 Days Work Week – Monday to Friday: 8.45 AM to 6.00 PM
• Salary (commensurate with experience) : Up to $5,000 + Mobile Claims + AWS + Performance Bonus + 14 Days Annual Leave + Medical Allowance (No Cap) + Dental (up to $300 per year) + Gym ($150 per month)
• Duration : Perm
• Industry : Shipping Services

Responsibilities:

• Central cargo stowage planning
• Calculate slot/space requirements for capacity management
• Optimize vessel stowage to achieve maximum utilization, optimum sailing condition for vessels, and optimum productivity for loading and discharging ports.
• Achieve maximum possible crane split requirement at each port of call of service
• Ensure correct segregation and stowage of special cargo in compliance to the international IMDG Code and in-house regulations.
• Liaising with local/external parties (PSA, Husbandry, MPA)
• Liaise locally with PSA for vessel stowage planning, berth creation and berth amendment.
• Acts as an advisory to global terminals for stowage issues.
• Coordinate with Terminal Managers for early berth arrangement.
• Advise and give instruction to port agents.
• Support Trade, Sales & Customer Service in all aspects relating to operational matters.
• Provide coastal schedule with recovery plan when vessel is behind proforma.
• Monitor and ensure that Master follow speed as advise basis on schedule.
• Manage daily operational requests (COD, whether partners are speeding up)
• Providing slots killed per OOGs.
• OOG, Dangerous Goods and flexi-tank approval
• Estimate round voyage costing
• Monitoring bunker consumption of vessels – Bunker consumption in port & at sea
• Monitoring number of cranes for each port provided by agents.
• Monitoring vessel reports and ensure all is in order
• Follow up on malfunction reefers and ensure all concerned parties are notified
• Attend to all masters’ request
• Manage & resolve any operational matters in timely manner
• Ensure Local billing are in order and claims are recovered accordingly.
• Any other duties as assigned

Requirements:

• Minimum Diploma Maritime Studies / Logistics & Supply Chain
• Minimum 2 years of working experience in vessel operations
• Thorough knowledge and understanding of working on Seacos/Macs3
• Should have experience in planning 4000-5000teu vessel with multiport loading.
• Conversant with IMDG Code
• Conversant with Port Net
• Working Knowledge of Excel / Pivot
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Associate Consulting Director (APAC)

Reg no.: R21101247 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

The Operations Executive plays a crucial role in ensuring the smooth and efficient execution of our shipping operations, focusing on vessel scheduling, daily operations, conflict resolution, and customer relationship management. This position requires a detail-oriented and organized individual with strong communication and problem-solving skills. The Operations Executive will collaborate closely with various internal and external stakeholders to ensure timely deliveries, accurate documentation, and optimal resource utilization.

What you will be doing:

Data Management:

• Ensure all data is entered accurately and promptly into the company's systems.
• Maintain up-to-date records of shipments, deliveries, and inventory.

Shipping Coordination:

• Coordinate with shipping agents to obtain accurate vessel ETAs.
• Liaise between charterers and the shipping team to ensure smooth communication and alignment.
• Track shipments and address any issues that may arise.

Vessel Scheduling:

• Efficiently schedule vessels to meet delivery timelines and optimize resource utilization.
• Coordinate with port authorities, agents, and other stakeholders to ensure smooth vessel operations.

Daily Operations Management:

• Oversee daily operations, including loading, unloading, and vessel movements.
• Monitor vessel performance and address any operational challenges.
• Ensure compliance with safety regulations and company procedures.

Conflict Resolution:

• Effectively manage conflicts and disputes related to shipping operations.
• Negotiate and mediate with stakeholders to reach mutually agreeable solutions.
• Escalate issues to management as needed.

Customer Relationship Management:

• Build and maintain strong relationships with customers.
• Address customer inquiries and concerns promptly and professionally.
• Ensure customer satisfaction with our shipping services.

What we are looking for:

• Diploma in Logistics, Supply Chain Management, Maritime Studies, or a related field.
• 2+ years of experience in shipping operations or a similar role. Fresh graduates are welcome to apply.
• Strong knowledge of shipping procedures, documentation, and regulations.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and relevant shipping software.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Experience in conflict resolution and customer relationship management.

JOB DESCRIPTION

The Senior Marketing Executive is responsible for managing end-to-end marketing initiatives and development of creative content (online and offline) to generate awareness and drive usage of services/products for the various business units. You will also play an important role in the building of the company brand profile and achieving business objectives.

RESPONSIBILITY

• Support and deliver strategic marketing plans that drive brand awareness and business objectives.

• Manage end to end marketing campaigns/promotions and activities (including conceptualizing, creative development and implementation) to drive brand awareness and usage of products & services.

• Liaise with internal & external stakeholders to ensure end-to-end delivery of marketing campaigns in an organized and timely manner.

• Manage and develop online and offline materials to support the marketing, business development and corporate teams - brochures, step guide, and ensuring alignment to company’s brand guideline.

• Assist in the management and development of digital content for social media and other digital media. Update the effectiveness of marketing plans to management & provide actionable intuitions for improvements

• Craft and activate media campaigns to drive company’s website traffic across channels like Search Engine Optimization (SEO), social media marketing, email marketing, and content marketing.

• Analyze campaign metrics and ensures it aligns with the goals of the campaigns.

• Identify market opportunities and competitor liabilities to maximize marketing campaign ROI.

• Take the lead to negotiate and work with various partners to establish agreements that benefit both parties, boosting brand visibility and generating leads.

• Provide support to other corporate functions to promote strategic initiatives

JOB REQUIREMENT

• At least Diploma in Marketing, Communications, Business or any relevant discipline

• Minimum three (3) years of relevant marketing experience, including digital marketing

• Proficient in Social media platform and online design tool

• Strong command of written English, preferably with experience in copywriting

• Excellent interpersonal and communication skills

• Result oriented, motivation driven & able to multitask

5.5 working days

8am - 5pm (Monday to Friday)

8am - 12pm (Saturday)

On behalf of our hiring client who is in the equipment engineering space, we are looking for a suitable candidate to join them as Procurement cum Shipping Executive

Responsible for driving procurement activities and optimizing supply chain efficiency, this role is crucial to successfully executing the company's projects.

• Strategic Sourcing: Conduct independent negotiations to secure optimal pricing, terms, and delivery timelines for mechanical, and electrical equipment, spare parts, and other project components.
• Supplier Management: Build strong relationships with suppliers to ensure timely delivery and quality standards.
• Project Coordination: Collaborate closely with project teams to align procurement activities with project goals and deadlines, proactively addressing potential supply chain challenges.
• Supply Chain Optimization: Contribute to overall supply chain efficiency by identifying cost-saving opportunities and implementing process improvements.
• Administrative Support: Provide essential administrative support, including timesheet management and month-end closing procedures.

Requirements:

• Diploma in supply chain/logistics
• Experience with Bill of Lading (BOL) and shipping-related documents is advantageous
• Able to work independently and as a team

This role is a contract role with the possibility of converting to permanent. All benefits provided will be the same as permanent employees.

Location : Town

EA License : 22C0971 | EA Registration : R211 01928

About Ryan's Grocery: Ryan's Grocery is a leading premium organic and sustainable grocery store in Singapore, committed to offering high-quality food and beverage products. We pride ourselves on delivering exceptional service and promoting sustainable living.

Job Description: We are seeking an energetic and proactive eCommerce and Fulfillment Executive to drive our online presence and fulfilment operations. This role is crucial for providing a seamless and enjoyable shopping experience for our customers, reflecting the high standards of our in-store service. The ideal candidate will have a customer-first mindset and be prepared to lead our ECommerce team towards achieving our digital and business goals.

Key Responsibilities:

• ECommerce Management:
  • Oversee the day-to-day operations of our ECommerce platforms to ensure a smooth and efficient shopping experience.
  • Create and manage product listings, ensuring accuracy in descriptions, images, and prices.
  • Set and update product prices, apply discounts, and manage promotional campaigns to drive sales.
  • Monitor and process online orders, ensuring accurate and timely fulfilment.
  • Manage online payment gateways, resolve payment issues, and ensure a seamless checkout experience.
  • Address customer inquiries, concerns, and returns related to online orders.
  • Collaborate with the Logistics team and cross department teams to ensure accurate and efficient shipping and delivery of online orders.
  • Handle returns, exchanges, and refunds in line with company policies and industry standards.
  • Process online orders from all online domains and manage order tracking and delivery status.
  • Pack orders and coordinate order processing to meet customer expectations.
  • Provide exceptional customer service, including answering queries, educating customers about products, and handling feedback.
  • Drive ECommerce strategy, evaluating technology alternatives, mobile applications, and third-party sales channels.

Job Requirements:

• Diploma in Marketing, Business, Mass Communication, or a related field.
• Proven experience in ECommerce operations.
• Familiarity with ECommerce platforms, content management systems, and analytics tools.
• Must be computer savvy with strong organizational skills.
• Excellent communication and interpersonal skills, both written and oral.
• Highly initiative with positive energy and a proactive attitude towards learning.
• Ability to work weekends as required.

JOB PURPOSE : 

• Responsible for managing end-to-end procurement, sourcing and expediting activities to support business operation’s needs and ensure availability of reliable pool of suppliers in providing best value products and/or services.

DIMENSIONS (Financial and Organization Perspective) Financial Perspective: 

• Prepare Quotation Comparison table for commercial evaluation. 
• Prepare procurement report on the awarded packages and monitor cost utilization

PRINCIPAL ACCOUNTABILITIES: 

• Plan, execute and monitor the procurement of material and services to support smooth, efficient and cost-effective procurement in meeting MOSPL operational needs in line with the MISC procurement policies and guidelines. 
• Prepare and execute issuance of market survey questionnaires to potential bidders. 
• Plan and execute pre-tendering activities, prepare RFQ documents, coordinate and manage the Technical & Commercial Bid Evaluation Exercise ensuring compliance with procurement policies and guidelines. 
• Review and ensure that the preparation of RFQ documents is correct, complete and comply with MOSPL Purchasing procedure / guidelines prior RFQ issuance. 
• Manage the CNDA (Confidentiality & Non-Disclosure Agreement) and/or Compliance Due Diligence exercise i.e., KYC Questionnaires and DDRA for potential bidders. 
• Issue Purchase Order (PO) to vendor, track the delivery and manage any change order or variation order. Process invoices in timely manner and seek the necessary approval according to the Limit of Authority (LOA). 
• Organize and ensure that the quotation exercises are approved within schedule by the Approving Authority in accordance to Limit of Authority to meet project deliverables. 
• Manage the procurement related documents in share point ensuring all documents (including RFQ, CDD, CNDA, etc.) are uploaded timely for easy access and audit purpose.
• Analyze and prepare procurement reporting on monthly and/or quarterly basis for Supervisor and Management consumption.

KEY CHALLENGES: 

• Gathering inputs from users on the scope / specification / requirements to initiate RFQ.
• Managing vendors for post PO / award activities.

STAKEHOLDER MANAGEMENT: 

• MOSPL Board, MOSPL Management Committee, MOSPL internal teams 
• OBU internal teams, ICT 
• Vendors

JOB KNOWLEDGE, SKILLS & EXPERIENCE:

COMPETENCIES:

I. Functional

• Negotiation
• Communication
• Supplier Relationship Management (SRM) fundamentals
• Tender bid management
• Technical (plus) II. Leadership
• Entrepreneurship
• Inspiring Leadership
• Strategic Agility
• Building Relationship

EXPERIENCE: 

• Minimum 7 years of relevant work experience.
• At least 5 year of experience in procurement environment.

QUALIFICATION: 

• Bachelor’s degree in Engineering (any), Business, Management and related discipline.