Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where our company has codified its 130-year legacy. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

We know that our people are the key to our success, which is why our Human Resources (HR) team works to attract, develop, retain and inspire our people so that they can learn, grow and make a true impact on the world. Together we collaborate to create a culturally rich, diverse organization ensuring we remain innovative and agile.

The Director, Asia Pacific (AP) Learning & Development is a critical role that will shape the learning strategy and delivery across our AP commercial organization. Based in our AP regional headquarters in Singapore, you will work closely with market-based teams to enhance our commercial and leadership capabilities through effective learning interventions.

You will serve as a trusted advisor to senior leaders and stakeholders in the region, driving learning & development outcomes for our commercial organization. Collaboration with cross-functional teams, including regional and market commercial and HR leaders, will be essential to execute strategies based on data-driven recommendations and insights.

We are seeking a strategic individual with a strong background in Sales and Marketing learning strategies, who has experience working in a market as well as a global or regional setting. Your expertise will be instrumental in advancing our learning initiatives and driving growth in the AP region.

This role is based in Singapore

What will you do:

• Collaborate closely with senior-level business leaders and stakeholders to accelerate the development of critical capabilities needed to drive business success in the AP region.
• Partner with AP HR team to provide expertise in learning and development in support of the development and implementation of HR plans, programs, and tools intended to build and enhance organizational capabilities and foster a culture of continuous learning.
• Influence and guide business leaders in prioritizing learning investments, resource allocation, and anticipated business impact, ensuring alignment with strategic goals and driving measurable results.
• Champion the unique needs and priorities of the AP region, influencing global learning and development priorities, solutions, and ways of working to create a tailored and impactful learning experiences.
• Lead the implementation and sustainment of cutting-edge learning solutions, leveraging technology and interactive approaches to create engaging and transformative learning experiences.
• Monitor performance results, analyze data-driven insights, and recommend continuous improvement opportunities to enhance the effectiveness and impact of learning and development initiatives.
• Ensure learning program content and designs adhere to company policies and standards while pushing the boundaries of creativity and innovation to deliver exceptional learning experiences.
• Cultivate a strong and effective regional network among market learning and development colleagues, serving as a visionary leader and mentor to a team of passionate professionals, fostering collaboration and knowledge sharing.

What should you have:

• Business Acumen: Engage with business leaders on strategy, goals, and outcomes, aligning people-related strategies and demonstrating exceptional judgment and decision-making skills to drive business success.
• Leadership: Apply visionary approaches, tools, and techniques to gain cooperation and support, leading by example and fostering a collaborative and inclusive learning culture.
• Influencing: Partner, collaborate, and impact decisions at all levels, leveraging your ability to influence stakeholders will be instrumental in success of this role.
• Decision Making and Critical Thinking: Your strategic thinking and analytical skills will enable you to identify learning needs, prioritize initiatives, and drive measurable results.
• Learning Needs Analysis: Assess competency gaps and identify learning needs. You will analyze and understand the learning needs of the organization.

Requirements

• Bachelor’s Degree in relevant discipline with 12+ years of leadership and business experience, with a focus on commercial learning and development.
• 5+ years of people management experience.
• 3+ years of pharmaceutical sales & marketing experience preferred.
• Fluency in English required; working knowledge of Asian language(s) beyond English preferred.

Who we are:

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for:

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Overview / Brief

Louis Dreyfus Company is a world leader in the processing of agricultural products and the merchandising of a diverse range of commodities. Founded and based in Europe, Louis Dreyfus Company enjoys a strong regional presence in North and South America, Europe, Asia, the Middle East, and Africa.
Louis Dreyfus Company operates with the drive of a young organization, tempered and fueled by over more than 165 years of experience and expansion in the field of agricultural commodities. Today, with offices in more than 55 countries and approximately 18,000 employees, the Group stands strong, pragmatic, and diversified, guided by a multi-cultural management staff devoted to its aims and to its unique business model.

Central to our global commodity processing and trading activities, the Freight Platform has grown to become a major global chartering entity, heavily leveraging data analytics.

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards

Diversity is part of our DNA. LDC strives to create a diverse and inclusive work environment where people can thrive regardless of gender, sexuality, ethnicity or background.

Sustainability

Sustainable value is at the heart of our purpose as a company

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us.

Main Responsibilities:

As a Data Scientist at LDC, you will be an integral part of our dynamic team, contributing to the development and enhancement of our vessel tracking ecosystem. This ecosystem integrates diverse data sources, proprietary tracking and forecasting models, and interactive dashboards that empower our commercial team to make informed trading choices on a daily basis.

1. Vessel Tracking Ecosystem Development:

• Lead the design, development, and maintenance of the vessel tracking product.
• Collaborate with DT&A teams and other platforms to ensure coordinated development and integration of data sources and features.
• Take ownership of critical components, driving continuous improvement.

2. Forecasting Models and Trading Insights:

• Develop advanced forecasting models using machine learning techniques.
• Leverage proprietary data sets to enhance accuracy and reliability.
• Work closely with traders and research analysts, translating data into actionable insights.

3. Data Management and Analytics:

• Provide high-quality data and analytics support to the Freight platform.
• Ensure data availability, reliability, and adherence to best practices.
• Design intuitive visualizations and user interfaces for informed decision-making.

4. Collaboration and Leadership:

• Liaise with data scientists, fundamental analysts, and other stakeholders.
• Lead development efforts, fostering innovation within a collaborative environment.
• Champion creative solutions to enhance our technological setup.

5. Machine Learning Integration:

• Structure proprietary information into in-house data sets.
• Apply machine learning models to extract valuable insights.
• Optimize trading strategies based on data-driven recommendations.

Experiences:

• At least 4-6 years of relevant working experience
• Strong analytical skills with experience in time series analysis.
• Exposure to financial markets or trading environments is advantageous.
• Excellent communication skills and the ability to collaborate effectively.

Other skills (Computer Skills, etc):

• Proficiency in Python, machine learning libraries (e.g., TensorFlow, scikit-learn), and data visualization tools (e.g., Matplotlib, Plotly).

Academics:

• Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field.

Your new company

Be a part of a world’s leading tech company, engaging with exciting new technologies.

Your new role

• Drive Demand Generation programs for APAC in collaboration with Marketing, Partnerships, BDRs, Sales and Strategy & Operations, with a view to build an action plan to address demand generation gaps
• Manage a cadence of key reviews with internal stakeholders, including but not limited to the Apac team. Develop agendas that are strategic and steer the conversations to help address key gaps and decisions needed
• Orchestrate Sub-Regional reviews of key pipeline metrics; surfacing actionable insights on revenue pipeline trends
• Lead planning for Programmatic GTM: align the execution of the sales plays - prepare the execution strategy, align with the BDR teams on target account lists, manage quarterly demand generation plans, campaign and programs execution and tracking, communication actions and review of results. Own the calendar, the timeline, and oversee execution.

What you'll need to succeed

• Sales, Strategy & Operations, Consulting or Program Management
• Experience managing and working with complex and matrixed stakeholder teams
• Deep program management skills with a detail oriented and execution focused mindset
• Experience working across APAC with an understanding of Sub-Regional nuances

What you'll get in return
This is an exciting opportunity to join a global tech firm. You will be part of a dynamic team and you will be remunerated at market competitive rates.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Denise at Hays on +65 9611 0531 or email [email protected] for a confidential discussion.

Referrals are welcome.

EA Reg Number: R21103035

EA License Number: 07C3924 | Company Registration No: 200609504D

Are you seeking an exhilarating career with a company that is revolutionizing the robotics industry? Join our team and be a part of the excitement surrounding our groundbreaking robots that have captured the attention of people worldwide. With a strong presence in over 30 countries and thousands of robots deployed globally, we are dedicated to creating a cleaner and more sustainable world. As a Senior/Lead Embedded System Engineer, you will play a crucial role in the design and development of embedded software/firmware. Your responsibilities will include collaborating with cross-functional teams, optimizing system performance, conducting testing and debugging, providing technical guidance, and ensuring compliance with industry standards. If you possess a deep passion for embedded systems, along with strong programming and design skills, we encourage you to apply for this role.

Here at LionsBot, we can offer you exposure and experience at a different scale.

your contribution will guarantee the quality, reliability, and performance of the firmware and hardware that powers these deployed robots. Through rigorous testing, optimization, and ongoing improvements, strive to empower and support the thousands of users who rely on our systems daily.

Here at LionsBot, we are always pushing for the next breakthrough.

Besides honing your technical skills over multiple platforms, you will get to push the boundaries of development and testing, thanks to our forward-thinking mindset and collaborative work culture.

Here at LionsBot, we are all one team, striving together for excellence.

Our young and vibrant workforce, coupled with our collective goal to become the world’s leading cleaning robotics company, cultivates a fast-paced working environment that rewards initiative, teamwork, and drive.

What will you do:

• design and development of embedded software/firmware for advanced electronic systems, such as microcontrollers, microprocessors, and DSPs.
• Collaborating with cross-functional teams, including hardware engineers and system architects, to ensure seamless integration of software and hardware components.
• Taking ownership of the complete software development lifecycle, from requirements analysis and system design to implementation, testing, and maintenance.
• Developing efficient low-level device drivers and firmware for interfacing with hardware peripherals, sensors, actuators, and communication protocols.
• Optimizing system performance, memory utilization, power consumption, and real-time responsiveness through advanced coding techniques and algorithm development.
• Conducting thorough testing and debugging of embedded systems to identify and resolve software defects and performance issues.
• Providing technical guidance and mentorship to junior engineers, and actively participating in code reviews to maintain high-quality standards.
• Staying abreast of the latest industry trends, emerging technologies, and best practices in embedded systems development.
• Collaborating with customers or clients to understand their requirements and provide technical support or customized solutions as needed.
• Ensuring compliance with relevant industry standards, regulations, and safety guidelines.

If you are a Senior/Lead Embedded System Engineer who is passionate about designing and developing cutting-edge embedded systems that have a significant impact across various industries, we invite you to join our team. Our work environment is dynamic and collaborative, and you will have the opportunity to work alongside a team of experts who share your passion for pushing the boundaries of embedded systems technology. Apply now and become a part of our team that is shaping the future of technology!

Responsibilities

• Participate in product definition, specification, and requirements analysis with cross-functional stakeholders.
• Collaboration on firmware architecture and development strategy with a particular focus on robotic devices
• Design new products in a timely manner to meet the product spec, modify existing designs, and improve existing products for better performance and /or cost.
• Designed, integrate, tested, supported, and enhanced software solutions for power conversion systems.
• Perform system integration and validation testing activities, including verification of interoperability within the overall solution.
• Participating in all project lifecycle phases – from design and code development through unit testing, documentation, and release.
• Coaching and guidance to Jr Firmware engineers in evaluation and design.
• Provides technical direction to the team.
• Provide technical support to the factory on design-related issues.

Qualifications

• Bachelor’s or master’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field.
• At least 4+ years of related work experience.
• Experience with Microchip, ST microcontrollers, and DSPs.
• Experience interacting with software debugging in an embedded environment.
• Familiarity with digital control or firmware for power electronics is a plus (PWMs, ADC, digital filter).
• Experience in embedded system or signal processing algorithms (DSP) control.
• Experience implementing & developing communication stack drivers and networking physical protocols (I2C, SPI, RS-485, Modbus, Ethernet, USB, CAN, etc.).
• Deep understanding of RTOS and bare metal programming on MCUs
• Comfortable using oscilloscopes, multimeters, power supplies, etc.
• Comfortable reading hardware schematics and data sheets.
• Familiarity with version control systems (SVN), and release methodologies.
• Familiarity with MISRA, IEC62304, or other coding standards will be an added advantage.
• Independent worker.
• Experience collaborating with remote teams.
• Knowledge of development procedures of embedded platforms such as FPGA will be advantageous.
• Knowledge of the development procedures of UBOOT and yocto will be advantageous.
• One or more scripting languages (e.g. Python, etc)

Would you like to be a part of a subject matter experts’ (SMEs’) public policy team that is shaping regulatory policy and driving the adoption of cloud computing among regulated industries in the Asia Pacific and Japan (APJ) region? Amazon Web Services (AWS) is the leading provider of cloud computing services, providing IT infrastructure offerings such as on-demand compute capacity, storage, content delivery, database services, AI capabilities and more. The AWS Public Policy team is at the forefront of helping customers in regulated industries (such as telecommunications (telecoms), financial, energy services and other companies) maximize the benefits of cloud computing and AI by removing regulatory and policy blockers to cloud and AI adoption and shaping policy frameworks. It also supports and facilitates expansion of cloud infrastructure and services in APJ.

AWS is looking for a talented, experienced, and innovative individual to develop and drive regional regulatory policy advocacy strategy including representation of AWS before regional policymakers and regulators in the telecoms and other heavily regulated industries. The role is focused around telecommunications and broader digital regulatory frameworks as well as AI policies and regulations. The successful candidate will be responsible for advocating for favorable policies and regulations to promote AWS’ business interests in the telecoms and other regulated industries, and developing strategies to convince regulators of the security and innovation potential of the cloud and AI.

Key job responsibilities
This SG or AU based position reports to the AWS Head of Public Policy for Regulated Industries and Regulatory Strategy, APJ, and includes the following responsibilities:
• Comprehensive knowledge of AWS business in telecoms and other regulated industries in APJ and of AWS services and use cases, including AI;
• Fluency in all aspects of telecoms (and other regulated industries’) policy frameworks in APJ and their impact on cloud; AI policy and regulation and their trends – in APJ and globally;
• In coordination with in-country Public Policy teams, develop and execute APJ policy advocacy strategies that mitigate regulatory policy risks to the business and advance business opportunities;
• Support cloud infrastructure and services expansion in APJ, where necessary engaging respective policymakers and regulators;
• Develop external messaging, talking points, and narratives on AWS’ regulatory policy priorities; support the drafting and submission of AWS’ policy position papers and represent the views of AWS before governments, regulatory, and legislative bodies;
• Work with in-country Public Policy teams to proactively build and advance relationships with key telecoms policymakers, regulators and decision makers;
• Build up relationships with respective regional industry associations, inter-governmental agencies, academia, other industry thought leaders and third parties, and drive direct and indirect engagements to promote cloud friendly policies;
• Drive long term strategic thinking and thought leadership in the telecoms, digital and AI policy spaces, including organizing regional and global policy campaigns and events;
• Facilitate high-level meetings between AWS executives and key stakeholders, including senior government officials, regulators, industry associations and partners to promote and advocate the company’s policy priorities.

The successful candidate must be inquisitive, enthusiastic about technology (especially AI), enjoy being continually challenged, and demonstrate sound judgment in ambiguous situations. They should have public policy experience in a regulated industry, preferably from telecoms and must be able to point to successful advocacy outcomes they delivered in the past.

Basic qualifications

• 8+ years of experience representing a large company or association in the telecoms industry, a policymaker or regulator, with significant experience running public policy and/or regulatory advocacy efforts; • A Bachelor’s degree in a relevant discipline (Law, Economics, Political Science, Public Policy, etc.);

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Establish, maintain, and improve the Quality Management System (QMS) to meet regulatory and Class Approval requirements.
• Lead quality initiatives and promote a quality culture across the company, ensuring continuous performance improvement.
• Coordinate and conduct audits, report outcomes, and ensure corrective actions are implemented effectively.
• Support teams in conducting root cause analysis and incident investigations, and compile reports in accordance with regulatory standards.
• Train employees on QMS processes and ensure clear communication of quality procedures and responsibilities.
• Manage budgets for QMS projects, oversee licensing, and document quality approvals and procedures across allocated sites.

Requirements:

• Bachelor’s Degree in Engineering with ISO 9001: 2015 certification.
• At least of 5 years of experience in Quality Assurance and management in the aviation or marine industries.
• Completion of the CAAS M10/L11/L12 Examination and ability to interpret CMM, including Illustrated Part Listings (IPL).
• Experience collaborating with OEMs for capability expansion and familiarity with Lean, Kaizen, and 5S methodologies.
• Knowledge of relevant quality standards and regulations in the marine, defence, and aviation sectors, along with practical experience in Quality Management Systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Meta is looking for an experienced and accomplished marketer to join our International Marketing organization in APAC region, to help make Meta apps most preferred and used for Creators for our family of apps with focus on Instagram, Facebook and Threads. This role will be responsible for leading the strategic and programmatic development and execution of marketing initiatives to make this possible.

The ideal individual for this role has experience in launching integrated global and/or regional marketing initiatives. They will have full funnel experience from awareness to action, and will be adept to managing media budgets and well as CRM tools and in-house owned media to drive results. They are experienced in selection and management of creative and creator talent agencies. They have experience working with others and have experience problem-solving, collaborating, and driving data-driven results through insights and analytics. They have an innate drive and experience to get things done.

Responsibilities

• Lead the design and execution of full funnel (Awareness, Consideration, Action, Loyalty) growth programs for Creators for NEA (Japan, Korea, Greater China Region) and ANZ (Australia and New Zealand).
• Recruit and lead a cross functional team (task force approach with no direct reporting lines) across owned/earned/paid media, analytics, insights and events.
• Conceptualize and drive initiatives that are cross-audience jointly with Consumer and Business Marketing teams.
• Build strong collaborative relationships and alliances with key internal and external teams and partners to prioritize and establish the team’s roadmap, delivering against clearly defined marketing objectives while ensuring positive and productive team environments.
• Build and drive approvals for business cases to unlock investments for marketing programs based on solid hypothesis design and are structured to deliver against clear success metrics, utilizing a test-and-learn approach.
• Provide insight and recommendations to the larger Marketing organization as part of the Meta Marketing team, ensuring the Regional Marketing team’s goals and priorities align with the broader organization.

Minimum Qualifications

• 10+ years of marketing experience with at least 5 years in APAC.
• Experience partnering with external companies (partners, agencies, vendors, retailers), as well as executive and cross-functional leadership.
• Experience developing and executing integrated marketing campaigns (online/offline advertising, web, events) that drove results at both local and global scales.
• Experience designing and delivering marketing solutions leveraging insights and analytics.
• Experience working in an independent, fast-paced work environment.
• Bachelor's Degree

Preferred Qualifications

• Creator marketing experience is preferred, consumer or business marketing experience works as well.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you will do:

This role sits within the SAP team of Deloitte Southeast Asia, which encompasses the SAP Module solutions respectively. As a leader of this group, you will drive the growth of our SAP business in the region and be responsible for the creation, sale and delivery of SAP solutions: Functional and Technical Design, SAP Application & Systems Development, SAP Business Transformation, etc.

· Engage clients in workshops and interviews to analyze process and reporting requirements.

· Advise clients on industry/ cross-industry leading practices. Advise clients on SAP recommended processes and functions.

· Design target state SAP solutions for clients. Influence clients’ thinking in adopting leading/ standard practices while developing target state.

· Analyze application landscape to design interfaces to SAP solution.

· Perform SAP configuration and tests. Develop specifications for development of forms/ reports/ interfaces.

· Lead the consultant and client teams through the implementation cycle including planning and execution of testing, migration and cutover.

· Support change management execution by developing training material, delivering training and supporting users post cutover.

· Develop relationships with internal and external stakeholders.

Enough about us, let's talk about you. If you are someone with:

· A good honors Degree, preferably at postgraduate level, in Information Technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.

· Consultants will require a minimum of 5 years of experience in SAP BTP Module, completed at least 3 to 4 end to end full life cycle of SAP BTP Module implementations. Also have some team leading experiences would be advantageous.

· Has experience in SAP S/4 HANA would be a plus.

· Experience in Fit-gap analysis for BTP migration required.

· PI/PO to BTP migration experience is a must.

· Demonstrated success in multi-cultural work environment.

· Sound understanding of business process, industry nuances and leading practices in area of focus.

· Ability to facilitate effective workshops to lead target state design.

· Ability to lead teams.

· Demonstrated excellence in conceiving and executing SAP solution.

· Broad understanding of SAP design. Appreciation of digital enterprise and emerging technologies.

· Sound business acumen, teamwork and leadership qualities.

· Willingness to work outside of office base and most of all…

· An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.

Next Steps

So what are you waiting for? Join the winning team now.

Due to volume of applications, we regret only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Responsibilities:

• Lead the end-to-end service delivery process for healthcare accounts, ensuring seamless operations and adherence to ITIL frameworks.
• Act as the primary point of contact for healthcare clients, managing daily operational support, addressing service escalations, and ensuring SLA compliance.
• Manage a team of network, server, and on-site engineers, providing guidance, support, and mentorship to ensure high performance.
• Oversee data center operations, including network security, equipment on-boarding, and contingency planning for critical healthcare IT services.
• Conduct regular service delivery reviews with clients, providing updates, trend analyses, and improvement recommendations to optimize healthcare operations.
• Identify and close operational gaps in service delivery, both internally and with external stakeholders, to enhance the quality of healthcare services.
• Utilize ITIL processes such as incident, problem, and change management to maintain service reliability and quality in a healthcare environment.
• Manage client relationships, ensuring customer satisfaction, effective communication, and long-term partnership.
• Ensure that service delivery aligns with healthcare regulatory and compliance requirements, maintaining strict standards for data security and privacy.
• Balance operational costs with service excellence by monitoring budgets and cost-saving initiatives.

Qualifications:

• Bachelor's degree in Engineering, Information Technology, or a related field.
• Minimum 15 years of experience in IT service delivery, including at least 5 years in a healthcare environment.
• Strong understanding of ITIL frameworks, with hands-on experience managing incident, problem, and change management processes.
• Proven track record in leading teams, driving SLA compliance, and managing escalations in complex IT environments.
• Excellent client relationship management skills, with the ability to build strong partnerships and ensure customer satisfaction.
• Experience with network, system, and database administration, as well as data center management in healthcare settings.
• Familiarity with Agile and Scrum methodologies for operational improvement.
• ITIL certification is preferred.

Overview: We are seeking a highly skilled and experienced IT professional with a strong background in ITIL frameworks and hands-on experience in healthcare environments to join our team as a Senior Healthcare Application Specialist. This role is pivotal in supporting the development, integration, and management of web and mobile applications within hospital and healthcare settings.

Responsibilities:

• Lead the design, development, and deployment of healthcare applications with a focus on ensuring compliance with ITIL best practices and service management standards.
• Collaborate with cross-functional teams, including product managers, UI/UX designers, and quality assurance, to define requirements and deliver scalable, high-performing applications tailored to hospital workflows.
• Implement, monitor, and optimize ITIL processes to maintain service quality and ensure operational efficiency.
• Manage end-to-end application lifecycle, including requirements gathering, solution design, implementation, testing, deployment, and support.
• Perform regular code reviews and mentor junior developers to ensure adherence to best practices, code quality, and consistent delivery timelines.
• Utilize Agile and Scrum methodologies to streamline development processes and prioritize project tasks.
• Troubleshoot and resolve application issues, ensuring minimal disruption to hospital operations.
• Maintain thorough documentation of application updates, enhancements, and incidents, aligning with ITIL standards for incident and change management.
• Collaborate with hospital IT and operational staff to understand workflow needs and ensure that the solutions provided are practical, secure, and compliant with healthcare regulations.
• Continuously explore emerging technologies and industry trends to integrate best practices and enhance healthcare application functionalities.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Over 10 years of experience in web and mobile application development, with a minimum of 5 years in healthcare or hospital environments.
• Strong background in Java, Kotlin, JavaScript, and associated frameworks such as Spring Boot, Struts2, and Hibernate.
• Proficiency in mobile development, particularly Android (Java, Kotlin), and experience with iOS development.
• Proven expertise in ITIL service management practices, including incident, problem, and change management.
• Hands-on experience with integration technologies such as RESTful APIs, SOAP, LDAP, and various database systems like DB2 and SQLite.
• Familiarity with CI/CD processes using tools like Jenkins, Maven, and Gradle.
• Solid understanding of Agile methodologies, including Scrum, and experience in managing sprints and project timelines.
• Excellent communication and collaboration skills, with a track record of working closely with healthcare professionals to develop user-centric solutions.
• ITIL certification is preferred.

• Working hours: Mon to Fri (9am – 6pm)
• Location: Buangkok
• Salary: $4,300 - $5,000

Responsibilities:

Management Function

• Supervise the daily operations in the Hostel according to the SOPs.
• Ensure Youth Work Associates (YWAs) and Night Residential Care Worker (NRCW) understanding and alignment of practice with the overall philosophy
• Oversee staff relationship with residents and stakeholders.
• Manage staff morale, motivation and discipline in the department
• Monitor and develop staff competency and training in order to fulfill their evolving roles and responsibilities in the department
• Assist HOD to manage budget and manpower allocation
• Lead and support departmental meetings as necessary.
• Deliver Trauma-informed practices in daily staff and residents interactions/management.
• Coach and mentor new employee onboarding effectively with accurate and timely documentation records.
• Responsible in achieving Department goals
• Ensure work goals are aligned with Department goals

Role Function

• Cover the role of the shift staff when necessary
• Effective and fair roster planning to cater to the needs of the daily operations.
• Ensure adherence to the SOPs in the daily operations of the hostel
• Coach YWAs and NRCWs to perform their roles effectively
• Coordinate with other Departments when necessary
• Manage and oversee all documentations required for the department
• Assist HOD in preparation and submission of Monthly/Quarterly reports
• Assist HOD in managing crafting/reviewing/amending SOPs as per required
• Oversee all investigation and review investigation process/approach/techniques (Discipline Committee Chair)
• Oversee all the process in hostel (e.g. approved / prohibited items list / confiscated / safekeeping / remand items / body check, property check and dorm check)
• Oversight on departmental portfolio progress.

Development Function

• Assist HOH/HOD in roles and functions which are assigned.
• Assist HOD in planning the development of the YWA and NRCWs in the department.
• Assist HOD in reviewing current and implementing new process to meet requirements of the Ministry.
• Identify and attend courses/training for personal and professional growth and development.

Taskforce Involvement

• Able to lead taskforces within the department
• Able to represent the department to contribute in inter-department/inter-division taskforces

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

We are looking for a APAC Commercial Director who will play a critical role in supporting the continued growth of Ogilvy, leading the commercial management of a portfolio of regional clients. The role will be key part of the Ogilvy APAC Commercial Leadership and report to the Chief Financial Officer, Asia Pacific.

This role primarily manages strategic commercial outcomes for a portfolio of clients, is involved in pitching in a lead or support/advisory capacity and is a trusted advisor to client leaders on commercial matters. She/he will work closely with fellow commercial teams in other regions and at WPP, with Finance and Global finance, with the client team and with clients marketing procurement teams.

This individual must have a keen understanding of the business, the ability to lead commercial discussions with external stakeholders and interpret and explain financial policies/concepts to client teams.

Ideally, you will already have worked in the advertising/marketing or consultancy sectors.

What you'll do

• Act as a commercial partner to Ogilvy client leads across the designated client portfolio within the region.
• Be the key partner to client procurement of those same clients.
• Directly manage the commercial relationship with a very large number of stakeholders within the client’s procurement teams. Build relationships with clients and their financial partners.
• Implement commercial and financial targets at the client level and work together with client leaders to achieve those targets.
• Review and analyse existing pricing models and work to implement new pricing models where appropriate.
• Lead pricing negotiations.
• Support Business Development teams with commercial responses.
• Diplomatically and skilfully lead client contract negotiations for Ogilvy in partnership with legal counsel and Ogilvy client service teams.
• Ensure all markets and client teams are aware of our contractual commercial obligations.
• Support the Chief Commercial Officer in establishment of commercial operations, by leading a diverse range of initiatives, ranging from transformation, efficiencies, to systems and trainings, all related to commercial excellence and either led by global or by regional

What you'll need

The Commercial Director will be a growth minded and collaborative leader with extensive commercial experience including, but not limited to pricing, contract negotiations, evaluating financial information and making actionable recommendations to senior leadership. You’ll also be:

• A trusted advisor to many: fosters a high quality and trust-based relationship with client leaders and the wider senior team, fosters collaboration and teamwork from the network, is pragmatic, focused on solutions, is fair, gains alignment via dialogue rather than imposing solutions.
• Can do letters as well as numbers and makes financial and commercial concepts easy to approach and understand.
• A negotiation specialist who can lead large negotiations but also act as an advisor to teams and markets in devising strategies or tactics and always ensure KPIs are met.
• A procurement relationship expert who becomes the face of the account to procurement teams and develops good working relationships with them.
• A people person who enjoys being part of a global community, sharing knowledge and is on a continuous learning journey.
• Excellent analytical, abstract reasoning and organization skills
• Possess strong oral and written communication skills with a flexible interpersonal style to clearly present ideas both verbally and in writing.
• Excellent interpersonal skills and proven experience as a people leader.
• Proven supervisory skills, but with the ability to also be detail oriented.
• Ability to work under pressure in an environment with constantly changing priorities.
• Ability to work independently and/or part of a team to complete multiple projects on time.
• “Roll up your sleeves" team attitude

Skills/experience

Business Partnering; Business Growth; Finance; Operations; Costing; Pricing; Scoping; Commercial Acumen; Tenders & Negotiation; Procurement Engagement; Contract Management; Network management

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Establish, maintain, and improve the Quality Management System (QMS) to meet regulatory and Class Approval requirements.
• Lead quality initiatives and promote a quality culture across the company, ensuring continuous performance improvement.
• Coordinate and conduct audits, report outcomes, and ensure corrective actions are implemented effectively.
• Support teams in conducting root cause analysis and incident investigations, and compile reports in accordance with regulatory standards.
• Train employees on QMS processes and ensure clear communication of quality procedures and responsibilities.
• Manage budgets for QMS projects, oversee licensing, and document quality approvals and procedures across allocated sites.

Requirements:

• Bachelor’s Degree in Engineering with ISO 9001: 2015 certification.
• At least of 5 years of experience in Quality Assurance and management in the aviation or marine industries.
• Completion of the CAAS M10/L11/L12 Examination and ability to interpret CMM, including Illustrated Part Listings (IPL).
• Experience collaborating with OEMs for capability expansion and familiarity with Lean, Kaizen, and 5S methodologies.
• Knowledge of relevant quality standards and regulations in the marine, defence, and aviation sectors, along with practical experience in Quality Management Systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Benefits Summary:

• Up $3700 + Bonus + Benefits
• 5 Days work week
• Working Location: West
• Possess Class 3 & 4 is an added advantage
• MNC with good working environment

Responsibilities:

• Handle on the warranty administration for vehicles
• Provide technical expertise support to the workshop daily issues
• Oversee the workshop operation (Commercial vehicle) and manage a team of technician in the service & repair work
• Coordinate and liaise with the team on the quotation and the productivity
• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Alternatively, you may also email your resume to us at [email protected].

Follow us on Facebook for more info:
https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Edward TOH
Registration No: R1658602
EA License No: 20C0278

Join Our Team as our Lead Kids Fitness Coach at our Tanglin Mall academy!
First Konnection, an authorized Education Recruitment Specialist, is partnering with a leading sports education centre to find passionate educators eager to work in kids' fitness.

If you have experience in parkour and fitness coaching for children, we want to hear from you!

About the Role
As our Lead Kids Fitness Coach, you will design and lead dynamic fitness classes aimed at children aged 4 to 12.

This role requires a passion for child development, physical fitness, and coaching in a fun and supportive environment.

You'll use custom-built obstacle courses and engaging fitness challenges to help kids build confidence and motor skills.

Work Hours

• Weekdays: 9:30 AM to 6:30 PM (with a 1-hour lunch break)
• Weekends: 9 AM to 6:30 PM
• Half-day work: 3:30 PM to 6:30 PM (for half-day shifts)
• 5½-day work week

Work Location: Tanglin Mall, Singapore

Key Skills & Requirements

• Parkour or fitness coaching for children.
• Experience leading kids' fitness classes.
• Strong communication and leadership skills.
• Ability to engage with children of different skill levels.
• First-aid certification is preferred.

Submit your application here or directly on MyCareersFuture.

Let’s shape the future together!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include Sydney, New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About T&S

The Trust & Safety (T&S) team at TikTok is committed to ensuring that our global online community is safe and empowered to create and enjoy content across all of our applications.

We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

The AI Data Service and Eco Operations (ADSEO) team is part of our AI Data Service and Operations (ADSO) team that provides safety and non-safety data annotation services, search operation services, and customer services for ByteDance's international products, helping them to build their own data ecological security.

In order to uphold bottom-line safety and negative content governance on our platforms and explore cutting-edge AI technologies and their applications, like LLM models, our team goes above and beyond in optimizing user experiences and delivering groundbreaking models by dedicatedly serving model training and evaluation to verify and continually enhance model performance and strategies.

What will I do?

-Lead the team of AI Data Service global multi-site people/team managers

-Develop and lead the execution of both the tactical and strategic direction of the global teams, leading the operations, change management and scaling/driving adoption of new programs, tools etc.

-Lead a high performing operations team who are effective, engaged and aligned to our company culture and values

-Work with Ops Leadership and XFN teams to understand various product ecosystems in order to ensure alignment of quality assessment procedures and data delivery with product strategies

-Partner with cross functional partners on analysis and reporting

-Coach & support AI Data Service team leads to developing and/or enhancing the Quality framework, methods for performance management, tracking KPIs, and working for any performance improvement initiatives

-Lead your team to detect, land and optimize any efficiency, productivity and accuracy improvement opportunities.

-Analyse data first hand to validate recommendations made by your team in order to drive continuous quality improvement across partner sites and workflows

-Enhance the quality process with automation of metrics by creation of dashboards

-Validate information of RCA reports created by your team and present findings to key internal stakeholders.

-Ensure that our BPO partners meet and exceed quality targets and provide support needed to achieve objective deep dives, make reports & policy recommendations and triage escalations.

Minimum Requirements

-Minimum Bachelor of Arts/Science degree in Business, Economics or Statistics

-Machine learning/labeling-related experience is strongly preferred

- 4+ years in Content Quality, TnS Operations, or a similar industry

- 4+ years regional/global leadership and people management experience, with a focus on performance, culture, engagement and people growth and development

- Experience working cross-functionally, in a highly matrix, global organisation with external and internal teams with the ability to influence leadership.

- Proven experience of partnership with BPOs

- Strong analytical skills with the ability to perform and communicate complex data analysis to derive key insights

Preferred Requirements

- Ability to lead effectively, prioritise projects, and ensure the delivery of high quality work under time constraints

- Strong proficiency in Data Analysis tools such as Microsoft Excel

- Proficiency utilising data visualisation tools such as Tableau or Power BI

- Experience in Six Sigma, Lean principles, or Operational Maturity methodologies

- Proven leader with project management, planning, presenting and communication skills

- Ability to adapt rapidly to changing work environments, work priorities, and organisational needs

- Ability and willingness to work on various projects

- Detail oriented with the ability to create and maintain reports, procedures, proposals and presentations

-Outstanding natural communicator , exceptional verbal, written and communication skills.

- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

- Your resilience and commitment to self-care to manage the emotional demands of the role

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Summary

This position is accountable for supervising quality control inspection work of steel structural, Equipment, piping including painting/ insulation and other permanent materials installed for the facility so that the construction work can be completed meeting with the Schedule, quality, and Safety requirements.

He will be assigned to work under JGCAP’s Site In-charge/ Project Manager. He shall monitor the subcontractor’s quality control work plan, day to day inspection, performance, other quality activities and report to the JGCAP’s Site In-charge/ Project Manager.

Daily progress of quality control inspection works and problems shall be immediately reported to the JGCAP’s Site In-charge/ Project Manager and ask for his instruction, which should be conveyed to the relating sections without delay and shall be supervised to complete/ repair/ re-work on such issue.

Roles and Responsibilities

• Receive the instruction of the job to be in his duty from JGCAP’s Site In-charge/ Project Manager.
• Receive the orientation of the field office function from JGCAP’s Site In-charge.
• Receive all required safety induction course from JGCAP’s Safety Lead or his assigned Supervisor.
• Review the latest status of “For Construction Drawings” and Specifications For Construction” and ensure that the same Drawings and Specifications are used by the subcontractor, and if not, make sure the Execution Implementation Contractor (EIC) collects the latest issues.
• Monitoring, checking and leading Execution Implementation Contractor (EIC)’s QC activities.
• Coordinate quality related meeting and or for inspections with client, follow by expediting subcontractor’s Quality Control inspection/ third party’s inspection for the preparation and submission of required inspection reports.
• Site Coordinate/ liase with authority for MOM Pipelines.
• Prepare required Quality Control report either on a daily, weekly and monthly basis to JGCAP’s Site In-charge/ Project Manager including daily Quality Control activities, non-conformance and document status.
• Reporting the status of Quality work progress and monitor/ tracking the punch in or out to the JGCAP’s Site In-Charge.
• Attend Quality Control meetings with subcontractors being conducted by the JGCAP’s Site In-charge/ Project Manager as well as the Execution Implementation Contractor (EIC) Weekly Construction Meeting, which is usually chaired by respective Discipline Lead.
• Any other work required for QC activity under direction of the JGCAP’s Site In-charge/ Project Manager.

Requirements:

• Diploma or equivalent or above.
• Experience on welding inspection, preferably of the level of CSWIP Level 3.2 (Certification Scheme for Welding Inspection Personnel), AWS, NDE, NACE certificates.
• At least 5 years’ relevant working experience in oil/gas/petrochemical plant construction.
• Able to understand piping drawings (Plot Plan, Piping Layout, Piping Isometrics, Pipe Spool drawings), P&I diagram, Line index, Specifications and Procedures.
• Able to interpretation of ASME X, VIII, XI codes, B31.3 Process Piping Codes.
• Familiar with international codes such as ASME, ANSI, ASTM, NFPA, BS etc.

Interested parties, please send in your detailed resume.

Job Description:

Overview: We are seeking a highly skilled and experienced IT professional with a strong background in ITIL frameworks and hands-on experience in healthcare environments to join our team as a Senior Healthcare Application Specialist. This role is pivotal in supporting the development, integration, and management of web and mobile applications within hospital and healthcare settings.

Responsibilities:

• Lead the design, development, and deployment of healthcare applications with a focus on ensuring compliance with ITIL best practices and service management standards.
• Collaborate with cross-functional teams, including product managers, UI/UX designers, and quality assurance, to define requirements and deliver scalable, high-performing applications tailored to hospital workflows.
• Implement, monitor, and optimize ITIL processes to maintain service quality and ensure operational efficiency.
• Manage end-to-end application lifecycle, including requirements gathering, solution design, implementation, testing, deployment, and support.
• Perform regular code reviews and mentor junior developers to ensure adherence to best practices, code quality, and consistent delivery timelines.
• Utilize Agile and Scrum methodologies to streamline development processes and prioritize project tasks.
• Troubleshoot and resolve application issues, ensuring minimal disruption to hospital operations.
• Maintain thorough documentation of application updates, enhancements, and incidents, aligning with ITIL standards for incident and change management.
• Collaborate with hospital IT and operational staff to understand workflow needs and ensure that the solutions provided are practical, secure, and compliant with healthcare regulations.
• Continuously explore emerging technologies and industry trends to integrate best practices and enhance healthcare application functionalities.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Over 10 years of experience in web and mobile application development, with a minimum of 5 years in healthcare or hospital environments.
• Strong background in Java, Kotlin, JavaScript, and associated frameworks such as Spring Boot, Struts2, and Hibernate.
• Proficiency in mobile development, particularly Android (Java, Kotlin), and experience with iOS development.
• Proven expertise in ITIL service management practices, including incident, problem, and change management.
• Hands-on experience with integration technologies such as RESTful APIs, SOAP, LDAP, and various database systems like DB2 and SQLite.
• Familiarity with CI/CD processes using tools like Jenkins, Maven, and Gradle.
• Solid understanding of Agile methodologies, including Scrum, and experience in managing sprints and project timelines.
• Excellent communication and collaboration skills, with a track record of working closely with healthcare professionals to develop user-centric solutions.
• ITIL certification is preferred.

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Establish, maintain, and improve the Quality Management System (QMS) to meet regulatory and Class Approval requirements.
• Lead quality initiatives and promote a quality culture across the company, ensuring continuous performance improvement.
• Coordinate and conduct audits, report outcomes, and ensure corrective actions are implemented effectively.
• Support teams in conducting root cause analysis and incident investigations, and compile reports in accordance with regulatory standards.
• Train employees on QMS processes and ensure clear communication of quality procedures and responsibilities.
• Manage budgets for QMS projects, oversee licensing, and document quality approvals and procedures across allocated sites.

Requirements:

• Bachelor’s Degree in Engineering with ISO 9001: 2015 certification.
• At least of 5 years of experience in Quality Assurance and management in the aviation or marine industries.
• Completion of the CAAS M10/L11/L12 Examination and ability to interpret CMM, including Illustrated Part Listings (IPL).
• Experience collaborating with OEMs for capability expansion and familiarity with Lean, Kaizen, and 5S methodologies.
• Knowledge of relevant quality standards and regulations in the marine, defence, and aviation sectors, along with practical experience in Quality Management Systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Position Title: Purchasing / Procurement Executive
Working Days: Monday to Friday
Working Hours: 8.30am – 6pm
Address: Marrymount

Salary: $3,500 - $4,000

Procurement officers are responsible for evaluating suppliers, products, and services, negotiating contracts, and ensuring that approved purchases are cost-efficient and of high quality.

• Following and enforcing the company's procurement policies and procedures.
• Reviewing, comparing, analyzing, and approving products and services to be purchased.
• Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
• Maintaining good supplier relations and negotiating contracts.
• Researching and evaluating prospective suppliers.

Job Requirements:

• Diploma in Supply Chain Management, Logistics or Business Administration
• At least 1 years of relevant working experience in fulfilment and logistics role
• Proficient in Microsoft Office applications

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About Trust and Safety

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the team

As the Program Management and Reporting Lead, you will manage a high performing team that develops and implements operational reporting and support platform requirements serving User and Creator safety and support services. You will work cross-functionally with product managers, engineering, program managers, operations, data science, policy, and communications teams; to achieve operational excellence and enhance the product end experience.

Your team will be responsible for developing and monitoring performance metrics, conducting user support analysis and evolving the support platform for operational efficiency and improving the end user support services. You will establish tools and processes to effectively manage and resolve high priority issues raised from various input channels. You will lead the monitoring of trends, patterns, find gaps and come up with solutions to address them.

Based on your teams' findings, you will be using data and problem statements to influence other teams to make necessary improvements in safety and support services and processes.You are passionate about the user and creator support experience and switch readily from thinking strategically about problem definition to managing tactical investigation and resolution decisions. Your background and professional expertise are grounded in areas related to technical program management in user safety or platform management, and you have demonstrated this through a track record of achievements in the support operations space. You also have strong experience bringing out the best in a team and fostering a collaborative working style in a fast paced environment.

Responsibilities

• Build and lead a high-performing support enablement function, manage cross-team relations and optimize process & analysis procedures to deliver best-in-class safety and support services. - Self-identify gaps, problems, needs and come up with robust solutions.
• Responsible for translating analyses into real business outcomes with specific and tailored performance drive actions to ensure business targets are achieved.
• You'll collaborate with cross-functional partners (operations, product management, data analytics, engineering, policy) to identify, assess and resolve related issues in our products and processes.
• Provide thought leadership to the Global Safety & Support org and cross-functional stakeholders, partnering with Operations leads to converting raw data into actionable recommendations and strategies.
• You'll manage the performance and goals of your team, develop the roadmap, and take responsibility for key metrics.
• Support the development of measurement goals and benchmarks for the Global Safety & Support organization, helping teams to connect the work they're doing to measurable goals and to inform planning.

Minimum Qualifications

• You have experience in managing operations support in either Customer Service, Trust and Safety, or related areas such as management of social networking platforms.
• You have 5+ years of experience in managing and leading teams from diverse backgrounds and skillsets, including objective setting and performance reviews.
• You have excellent communication, influencing, and project management skills, with the ability to drive the simultaneous delivery of complex projects in collaboration with stakeholder teams;

Preferred Qualifications

• You have the ability to work effectively under high pressure, strong interpersonal and communication skills to engage with different teams and senior leadership stakeholders;
• You have the ability to translate action steps into a systematic process;
• You're passionate about helping the user and creator community;

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities

As a Technology Delivery Lead, your core responsibilities will include:

• Project Management & Delivery:

• Manage the delivery of large, complex technology projects, leveraging appropriate frameworks and methodologies.

• Collaborate closely with project sponsors to effectively manage project scope and mitigate risks.

• Lead and oversee day-to-day delivery operations to ensure high service quality and adherence to budget constraints.

• Strategic Contribution & Sales Support:

• Proactively support sales initiatives by developing innovative solutions that demonstrate delivery excellence and meet client needs.

• Drive profitability and long-term success through continuous improvements in service quality and cost efficiency.

• Leadership & Team Collaboration:

• Act as a Subject Matter Expert (SME) within your domain, collaborating and leading teams to achieve high performance and effective decision-making.

• Engage with cross-functional teams, contributing to strategic decisions that influence multiple project areas.

• Provide scalable solutions to complex problems impacting multiple teams, ensuring seamless integration and quality.

• Delivery Excellence & Technical Proficiency:

• Demonstrate expert proficiency in Accenture Delivery Methods (ADM).

• Utilize advanced skills in Enterprise Architecture Planning (EAP), Service Delivery, Delivery Excellence, and Technology Architecture Implementation to enhance project outcomes.

Key Skills & Expertise

• Project Delivery Excellence: Proven ability to lead and deliver complex technology projects, ensuring quality and budget adherence.

• Collaboration & Communication: Skilled in managing relationships with sponsors and cross-functional teams to drive successful outcomes.

• Sales & Innovation: Ability to support sales initiatives with innovative and effective solutions that enhance delivery excellence.

• Technical Proficiency: Expertise in ADM, EAP, Service Delivery, Delivery Excellence, and Technology Architecture Implementation.

About the Role

The Team Lead, Application & Development will oversee the organisation’s application services team, ensuring seamless operation and alignment with enterprise standards to meet business goals. This role is key in managing both in-house and outsourced systems, ensuring they perform as expected and deliver value to the organization.

In addition to managing the team, the Team Lead will take charge of the company’s application portfolio, overseeing its development, implementation, and ongoing maintenance. A solid understanding of application development processes, project management, and team leadership is essential to succeed in this position. The successful candidate will ensure our applications effectively support the organization’s needs and enhance customer experience.

Key Responsibilities

• Lead a team of application developers, analysts, and support staff, providing mentorship, guidance, and ongoing support.
• Develop and implement strategies for application management that align with the company’s business goals.
• Oversee the entire application development and support lifecycle, from requirements gathering and design through to deployment, maintenance, and support.
• Manage incident, problem, and change processes, ensuring production readiness and driving improvements in automation, simplification, capacity, and performance.
• Monitor application performance, availability, and security, swiftly addressing any issues.
• Collaborate with stakeholders to define project scopes, objectives, and deliverables, ensuring alignment with business needs.
• Stay informed on industry trends and best practices, driving continuous improvement within the team.
• Build and maintain effective relationships with internal and external stakeholders to facilitate clear communication and collaboration.
• Manage vendor relationships, including contract negotiations, performance assessments, and issue resolution.
• Prepare and manage the application services budget, allocating resources efficiently and ensuring cost control.
• Provide regular performance and project progress updates to senior management.

Qualifications and Skills

• Minimum of 5 years of experience in application development, with at least 5 years in a leadership role, preferably in the financial industry with securities and futures brokering experience.
• Proven leadership and team management abilities, with strong motivation and communication skills to lead a diverse team effectively.
• Comprehensive knowledge of application development methodologies, frameworks, and best practices; proficiency in .NET and familiarity with SQL and database management.
• Excellent project management and multitasking abilities, capable of handling multiple priorities in a dynamic environment.
• Strong analytical, problem-solving, and decision-making skills, adept at resolving complex technical issues and making sound choices under pressure.
• Bachelor’s degree in computer science, information technology, or related field; ITIL certification is a plus.

This role is 50% hands-on design, 50% direction/strategy and forms part of our studio design team based in Singapore, answering directly to the Head of Design.

Experience Designers play a crucial role in all aspects of the digital solutions we build – working directly with our client’s senior management teams to define the digital experience, researching user behavior, presenting and executing design concepts.

In addition, you will provide strong direction and leadership to our studio designers, educating and guiding them through the design process.

Responsibilities:

· Provide estimation, design planning and design strategy for a range of digital projects

· Lead client discussions, propose a broad range of design solutions across various digital platforms e.g. Web, App, WeChat, large screen, etc.

· Present UX to our client’s mid/top-level management teams, justify and support your ideas with research where appropriate

· Write clear design briefs and provide detailed design direction to team members

· Create interface wireframes/concepts/prototypes, that incorporate the latest trends, adhere to UX best practices, and meet user/client needs

· Define, develop, and maintain design systems across products

· Direct and critique other design team members, providing feedback and leading by example

· Evangelize user-centered design, design standards, and best practices

· Help grow design capabilities and resources within our organization

Requirements:

· Certification in a design or multimedia-related discipline

· Advanced understanding of UX/UCD/Usability principles, academic or on-the-job experience

· An online portfolio that demonstrates your ability to articulate your process or ideas

· Significant experience as a principal designer, or as a leader of a design team

· Experience with UX research/analysis tools such as Loopback, Usability Hub, Typeform, etc.

· Experience running workshops with project stakeholders to identify user needs and insights

· Mastery of UX/UI design software Figma, Sketch, or XD

· Experience using Testing and Prototyping software, Axure, Invision, Maze, Loopback etc.

· Familiar with design systems, styleguides, grid-based design, and development handover

· Proven history of providing design strategy and direction, must be comfortable giving and receiving constructive design feedback and be able to approach clients with a positive attitude when providing solutions and suggestions

· Good command of Mandarin (written and spoken) is beneficial as some of our clients are based in China

Please include your portfolio link in your resume.

This job has an interview assignment.

• Appealing Leadership Opportunity
• Comfortable, Friendly and stable working environment

About Our Client

Our Client is an innovative digital entertainment platform focused on providing engaging, interactive experiences across diverse online environments. With a user-centric approach, it combines cutting-edge technology and creative content to deliver high-quality, immersive entertainment. They are seeking to enhance their performance both locally and regionally by hiring a Customer Service Lead to be based at their headquarters in Singapore.

Job Description

In this role, you will lead a team of customer service professionals, ensuring that the clients and users receive timely, top-tier support. You will have the opportunity to design, implement, and optimize customer support strategies for user satisfaction and retention.

Key Responsibilities:

• Lead, mentor, and develop a team of customer service representatives to provide exceptional support and service across multiple channels.
• Design and implement effective customer service protocols to improve response times, resolution rates, and overall satisfaction scores.
• Analyze customer feedback and engagement metrics to identify trends and areas for improvement.
• Collaborate cross-functionally with product, marketing, and operations teams to ensure a seamless user experience.
• Develop and report on KPIs, presenting insights to upper management to inform data-driven decisions and improvements.
• Proactively identify opportunities to enhance the customer journey and drive customer loyalty.
• Act as a point of escalation for high-priority customer issues, ensuring timely resolution and follow-up.

The Successful Applicant

The successful candidate will need to have:

• Proven experience leading a customer service or support team, ideally within a similar industry.
• Strong understanding of customer service principles and practices, with a track record of driving customer satisfaction and team performance.
• Excellent communication, problem-solving, and organizational skills.
• Ability to analyze data, generate insights, and take a proactive approach to continuous improvement.
• Adept at handling complex and high-stakes customer interactions with professionalism and empathy.

What's on Offer

The company recognizes talents by offering comprehensive benefits and extensive training to nurture employees & provide you with excellent career advancement. The company culture is about high levels of commitment and care for employees that helps achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities. They also place a lot of emphasis in workplace safety and employee welfare.

Contact

Vanessa Goh (Lic No: R22107263/ EA no: 18S9099)

Quote job ref

JN-102024-6566877

Phone number

+65 6643 9746

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