What this job involves:
Leading on-site operations
Are you a pro at giving on-site support? Working with a team, you’ll oversee the day-to-day client activities for the assigned facility. You’ll also implement facilities management procedures and performance measures—and ensure that they are always maintained. Likewise, you’ll boost on-site operations by promoting best practices and creating better processes. This job will also entail the question “How do I ensure the safety of my colleagues?” You will do this by promoting adherence to health and safety standards.
Winning our clients’ trust
As the assistant facilities manager, you’ll be working frequently with clients, so you’ll need to build strong relationships with them. Likewise, you’ll need to be proactive and engaging; and make sure that the clients’ expectations are met each and every time. You will also be the go-to person for any facilities-related concerns.
Keeping an eye on budget and contracts
Do you have a solid background in finance management? As the person in charge, you will take care of the site’s financial operations. Also part of your job is to coordinate with vendors and suppliers, and make sure that they deliver quality work practices according to the contract, and at the right cost.
Promoting teamwork across the board
At JLL, we strongly believe that teamwork is the secret behind every successful company. Do you share our thoughts? If so, then you are what we’re looking for. In this role, you will support our people’s growth and development through effective training and coaching sessions. Likewise, you’ll promote a culture that upholds the ‘I am JLL’ core behaviours and fosters teamwork, cooperation and performance excellence. Also part of your job is to ensure that the team is constantly motivated, and that trust and work ethics prevail among members.
Position Goals:
- To achieve high level of client satisfaction
- Establishing and managing the service delivery team
- Delivering key regional initiatives as well as ensuring consistency in processes, systems and reporting
- The role also ensures efficient and consistent operation of all facility activities to meet contractual obligations with respect to the property portfolio of the Client throughout the region, achieving the Client's regional outsourcing objectives of cost savings, consistency and risk management
Duties & Responsibilities:
Leadership
- Establishes the vision and strategy of the account plans and ensuring the client receives exceptional delivery
- Understand the client's key business drivers, focus the team to ensure those priorities are aligned with our deliverables
- Ensures the account team is high performing
- Hire, attract and retain a team of top talented employees; improve team performance through regular coaching and feedback; provide recognition
Client/Stakeholder Management
- Serves as regional single point of contact for JLL's service delivery and escalation point
- Accountable for the service delivery to meet contractual obligations of JLL
- Manage relationships with key stakeholders in the Client's organization
- Develop and implement business plan which meets the Client's outsourcing and JLL's objectives for the account
Financial Management
- Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.
- Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors targets.
- Meet the agreed growth targets for the account.
- Look for opportunities to cross-sell services.
- Responsible for collection of fees from client and tracking of outstanding payments.
Contract Management
- Ensure adherence to the contract
- Responsible for the achievement of key performance indicators, service levels and other measures as contracted
- Implement and manage the change control process
- Manage the governance process for the account
Operations
- Responsible for direct management of all resources involved in the delivery of services. e.g. recruitment, performance assessment etc.
- Actively manage the professional development of all direct reports
- Prepare and implement a Succession Plan for the account
- Responsible for the implementation of technology systems to support service delivery, and ensure the required reporting from the systems
- Develop and implement standard operating procedures and processes for the account
- Develop, implement and manage all regional initiatives and programs for the account
- Drive client specific initiatives such as savings targets, benchmarking and best practices
- Drive regional consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices.
- Prepare monthly and any instructed reporting to the satisfaction of the Client
Employee Specifications:
- Minimum 10 years' experience in Facilities Account Management
- Tertiary qualifications in Facilities Management / Property or Building Management
- Has handled complex account structures, either running multiple teams, across multiple locations and countries
- Has experience in handling client and/or Firm sensitivities' knowing when to escalate with urgency, or how to de-escalate certain risks
- Has demonstrated experience in balancing the interests of the client with those of the Firm
- Has experience in translating client needs into existing or new business growth
- Has handled a P&L
Personal Characteristics:
- Demonstrated superior client relationship skills - able to interact and interact face to face with external clients
- Demonstrated superior people management skills - ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
- Strong communicator - good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
- Flexible - able to adapt and effectively deal with rapidly changing, stressful situations
- Proven ability to initiate and follow through with improvement initiatives
- Able to work independently and be a team player
Sound like you? To apply, you need to be:
Competent and goal-driven
Do you have four to six years’ experience in a commercial / tenancy-based office facilities environment or other related fields? If so, you will be a perfect fit for the role. Likewise, an experience in managing commercial contracts and budgets may just help you land this job. You’ll also need to be a goal-oriented individual who’s an ace in health and safety requirements, vendor management and facilities technical systems management.
Organised and analytical
We’re looking for a self-motivated and quick-thinking assistant facilities manager who can solve problems using quantitative methods and holistic approaches. Likewise, we’re on the lookout for well-organised leaders who plan tasks in advance and constantly stay ahead of deadlines.
Engaging and professional
A passion for excellence is what makes a great assistant facilities manager. We’ll need someone who can do more than the bare minimum to meet our clients’ expectations. In this role, you’ll also be working with different kinds of people, so you’ll need to be an expert in handling them professionally. Likewise, you’ll need to effectively manage, train and inspire the team to always do better. You’ll also need to take the time to listen to your people to create better work impact.
What you can expect from us
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
