Responsible for full-spectrum of administrative support to company’s business operations.

Job Scope

• Coordinate with Sales & Marketing Department to prepare quotations.
• Involved in project delivery by receiving clients’ purchase orders, issuing delivery orders and return forms, arranging for equipment testing/ certificates and maintenance; responding to clients’ requests where necessary thereby ensuring smooth operations & maximum client satisfaction.
• Responsible for preparation of delivery orders, progress claims and invoices, and verifying details with clients.
• Responsible for monitoring clients’ payment status, and finalizing project accounts for completed projects.
• Maintain and organize important corporate documents, contracts, and records relating to equipment, operations and corporate compliance documentations.
• Manage and keep records of company’s assets within company’s internal system.
• Be responsible for any other duties that may be assigned from time to time as your superior/management deems fit.
• Entry level candidates without experience will be considered to apply as training will be provided.

Job Requirements

• At least 1-2 years of clerical admin would be an advantage.
• Minimum GCE O level/ NITEC graduate or administrative field.
• Proficiency in Microsoft Excel, Outlook and Word etc.
• Strong interpersonal skills, with ability to communicate with all levels in the organization.
• Ability to work in a team environment, including inter-departmental teams and key contact representing the organization on projects.
• Proactive, well organized and meticulous.
• Bilingual in English and Mandarin.

We look forward to enabling talented employees to build successful careers and transform into leaders. Great Upskilling Opportunities. Join Us Here!

Interested candidates whom have met the minimum requirements are invited to send the following to HR: [email protected]; [email protected]

• Personal Resume / CV
• Relevant Certificates
• A recent photograph (JPEG format)
• Reasons for leaving current and or last employment
• Expected Salary
• Availability date / Notice Period

Only shortlisted applicants will be notified for an interview.

Working Location: Woodlands

Working Hours: Mon - Fri 8.30am - 5.45pm Sat 8.30am - 12.00pm

14 days Annual Leave ● End-year bonus incentives ● Medical benefits/ insurance ● Career Progression

#sgjob #sgjobs #jobssg #sgcareer #sgjobsearch #jobsg #singaporejobs #singaporejobsearch #sgfulltimejobs

This is a full-time on-site role for a Corporate Sales Executive.

The Corporate Sales Executive will be responsible for managing and maintaining relationships

with clients, prospecting new clients, and achieving sales targets.

The Corporate Sales Executive will also be

responsible for providing excellent customer service and ensuring customer satisfaction.

An Account Manager is in charge of making sure each department meets the needs of their clients and customers. They handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures.

Account Manager Responsibilities:

• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Keeping accurate records pertaining to inventory and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.

Responsible for managing every aspect of the employment process, including orientation and training new staff members. Also assist with payroll management, so employees receive their paychecks on time.

Knowledgeable with employment legislation and possess strategic and commercial insight to the labor process. He or she must be able to negotiate with diplomacy.

· Ensure documentation update and control based on regulatory and certification requirements (e.g. FSSC 22000).

· Liaise with government authorities to ensure conformance to relevant food regulations and halal requirements

· Conduct internal audit and handling of third party audits

· Ensure effective implementation of all matters with regards to quality assurance and control e.g. pest control, effectiveness of cleaning chemical

· Supervise the handling of customer complaint and review of corrective action reporting.

· Supervise implementation of product and process checking based on QAQC program.

· Supervise health cert application handling and export registration.

· Ensure implementation of annual vendor evaluation on food safety & quality.

· Provide food safety training and relevant refresher training to team

Job Description

• Create and implement the hazard control plans and programmes.
• Prepare necessary documents and assist in internal and external audits by regulatory bodies and customers as well as follow up corrections/corrective actions.
• Liaise with respective departments for customer complaints and verify effectiveness of corrective actions.
• Conduct routine premises hygiene and sanitation inspections, mock recalls and traceability.
• Conduct training on food safety and quality related programmes (ISO 22000).
• Assist in new product development activities.
• Liaise with laboratory for product microbial testing and environmental testing.
• Support QA manager and purchasing department in raw material suppliers and external service providers documentations and audits.
• Manage pest control programmes for the plant and maintain pest control records.
• Create and recommend Standard Operating Procedure (SOP) or ISO 22000 documents to enhance product quality and compliance to ISO 22000.
• Collect and compile validation and verification data.
• Prepare reports to communicate quality issues.
• Willing to travel to other BU for audits and follow up on premises inspections and corrective actions.

Job Requirement

• Possess at least a Diploma in Food Technology, Food Science, Food Nutrition or equivalent.
• Minimum 1-3 years working experience in related field.
• Relevant knowledge in FSSC, ISO 9001, ISO 22000, GMP, HACCP.
• Knowledge of tools, concepts and methodologies of QA.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Able to work independently, as well as a team player.
• Working hours: 08:00 to 17:00.
• Working day pattern: 5 days per week.
• Location: Senoko area, few bus stops away from Woodlands North MRT Station (TE1).

Note: We offer lunch meal.

If interested, please send your resume to WhatsApp @ +65 9112 1178

Assist to coordinate and control environmental trainings, record-keeping, inspection, audits, etc. applies to company operations.

In addition, assist the Environmental Manager with internal or external environmental audits of all annexes;

Assist with environmental impact and assessments, environmental protection plans and waste management plans;

Assist with environmental training in disciplines ranging from solid and hazardous waste management, general environmental awareness and installation subject-matter;

to advise on and develop the management of solid and hazardous waste streams;

to be part of a creative team tasked with developing innovative economic and eco-friendly working practices.

To act on behalf of Environmental Manager during his absence, and to coordinate and control monthly Environmental deliverables with resect to the A-1800000 contract.

Basic Job Qualifications:

1. Proficient in English language. Both written and spoken.

2. Computer literate, including word processing, spreadsheets, power-point, graphic/chart and database management.

3. Environmentally motivated, and with a strong desire to make a difference.

4. Committed to Continuous Professional Development and take every opportunity for further training.

5. Take personal initiative, be self-motivated, and have the ability to follow specific directions.

6. Possess current valid Driver’s License

7. Forklift license is added advantage.

Position Specifications: Special Certifications or Training

1. Training or experience in the management of environmental compliance, solid waste, pest control, and hazardous waste is preferable.

2. Successful completion of initial and annual refresher training in accordance with Hazardous waste training requirements.

Education:

1. A minimum of Diploma school education, or a Degree or any professional certificate related to Environmental-related discipline, or equivalent work experience may be substituted.

Experience

1. Minimum of three (2) years’ experience in Environmental-oriented job.

• Disposition of Fab lots affected by planned or unplanned deviations (including those from Special Work Requests and Fab Conversions, or from Quality Deviations and Excursions).
• Work closely with Fab partners to identify and contain excursion material. Initiate and lead multi-functional MRB (Material Review Board) to conduct risk assessment and decide upon disposition of excursion material.
• Review and analyze proposed process conversion changes to ensure that the proposed manufacturing changes conform to current business standards, improve Micron’s competitiveness in terms of wafer yields and costs, and protect Micron’s product quality.
• Develops, evaluates, revises, and applies technical quality assurance protocols/methods to inspect and test in-process raw materials, production equipment, and finished products.
• Ensures activities and items are in compliance with both company quality assurance standards and applicable government regulations.
• Performs analysis and identifies trends in the inspection of finished products, in-process materials and bulk raw materials, and recommends corrective actions when necessary.
• Ensures that established manufacturing inspection, sampling and statistical process control procedures are followed.
• May assure compliance to in-house and/or external specifications and standards, such as GMPs and ISO regulations.
• Evaluates and analyzes the efforts in organizing, documenting, and interpreting inspection support documents and records.

Requirements

• Bachelor's Degree in Electrical or Chemical Engineering, Material Science, Physics and 3+ years of semiconductor industry experience
• Knowledge of Electrical and Physical Failure analysis of semiconductors
• Knowledge of semiconductor memory product and reliability testing
• Strong understanding of NAND FLASH operation and structure
• Intermediate understanding of wafer fab manufacturing process steps, functional probe and parametric testing methodologies
• Excellent statistical data analysis, troubleshooting and decision making skills
• Proven track record to work effectively in both an independent role and in team environments
• Excellent multi-tasking and problem solving skills
• Intermediate PC skills including MS Office Word, Excel and PowerPoint
• Ability to clearly communicate data and findings both verbally and in writing.

Position Summary:

Plans and implements activities related to the purchasing of materials, equipment and services for internal company use. Develops, communicates, and enforces company policies and procedures for purchasing. Reviews and approves purchases up to a specified dollar amount. May negotiate major contracts involving large dollar amounts. Monitors the cost, schedule and performance aspects of major contracts and subcontracts. Manages sourcing strategy for all goods and services. Directs and identifies sourcing and savings opportunities. Oversees negotiations, manages contracts, and relationships with vendors. Manages policies and metrics to ensure that savings goals are realized. Oversees relationship with technical buyers, engineers and management to identify new product needs, identifies new sources in order to meet business requirements. Responsible for quality control of vendor products.

Changes to individual responsibilities may occur due to business needs and other related duties may be assigned.

Responsibilities:

• Responsible for design, implementation and ongoing improvement of Lead strategic sourcing activities in support of Information Technology to ensure business needs are met.
• Provide functional leadership and direction on Information Technology teams.
• Routinely working on significant and unique issues with uncertainty where analysis of situations or data requires good level of business understanding and analytical capability.
• Works on projects where outcomes will be dependent on other functions / teams delivering commitments and the incumbent needs to be able to influence delivery of these activities to meet the overall objectives.
• Leads the strategic roadmap creation and implementation of category strategies for Information Technology
• Negotiates agreements (i.e., development agreement, statements of work, licensing agreement, supply agreements, etc.) achieving favorable terms that mitigate business risks and protect Illumina’s IP while reducing equipment cost. .
• Strengthen strategic supplier relationships to reduce business risk and support manufacturing site escalations.
• Collaborate with suppliers to develop capabilities, continuity, and capacity.
• Leads the execution of continuous improvement initiatives within Global Supply Chain.
• Partners with executive stakeholders to achieve functional and company goals.

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Requirements:

• Strategic thinker; anticipates and develops business opportunities and priorities for future action while also executing on concrete business objectives.
• Customer focused, able to listen, very responsive, and action oriented to meet business needs while maintaining a positive, professional outlook.
• Strong analytical skills that allow the successful candidate to extract core data from a variety of sources, draw conclusions and insights, and translate those insights into actions.
• Business acumen; demonstrated ability to understand financial and legal terms
• Ability to deal effectively with pressure, multiple tasks, deadlines, and rapidly changing priorities.
• Excellent verbal and written communication skills with requisite interpersonal skills to partner, collaborate and build relationships with business partners, suppliers, and regional teams.
• Experience developing and leading RFx events.
• Strong negotiator; ability to negotiate the best deal for ILMN and influence upward. Experience with Microsoft, SAP, & Salesforce preferred.
• Ability to travel up to 10% of the time
• Familiarity with ERP and procurement systems.
• Proficient in use of Microsoft Office (Project, Word, Excel, Outlook, Access).

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Experience/Education:

• Typically requires a minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years’ experience; or equivalent experience
• MBA preferred

Job Descriptions:

• To plan, coordinate and execute quality assurance and quality control of project
• To ensure all products are executed in accordance to contract specifications
• To liaise and coordinates with suppliers / sub-contractors to ensure quality control
• To plan and arrange of transportation for delivery of materials to site
• Facilitate in monitoring material status updates and traceability records while maintaining scheduled workload
• Facilitate on off-site inspection/ sampling / testing and submission of materials
• Maintains safe, secure, and healthy work environment and aiming for zero accident
• Making sure sites meet legal guidelines, and health and safety requirements
• Any other ad-hoc duties as and when assigned

Job Requirements:

• Degree/Diploma in Civil Engineering or related field.
• Min 3 years of QA/QC experience in the construction industry, preferably in structural steelwork
• Familiar with CONQUAS and QMA scheme
• Knowlege in quality control documentation.
• With welding inspection certificate (CSWIP 3.1) an advantage

Position Summary:

Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma). Diagrams and evaluates existing processes. Organizes, leads and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collects data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses.

Changes to individual responsibilities may occur due to business needs and other related duties may be assigned.

Tasks and Responsibilities

• Contribute to business operations strategy development and assist in the identification, planning, and implementation of business improvement opportunities.
• Continuously measure and monitor processes, risks, and controls through post-implementation reviews and gap analysis.
• Implement operational excellence strategies and roadmaps in alignment with organizational goals.
• Lead and facilitate process improvement projects using Lean, Six Sigma, and other methodologies to enhance operational efficiency and effectiveness.
• Develop and implement change management strategies and plans that maximize adoption and usage of required changes. Anticipate and minimize resistant behaviors from employees and stakeholders impacted by the changes.
• Mentor and coach continuous improvement champions to drive global metrics including productivity, cost, quality, delivery, and lead time.
• Act as a subject matter expert on process/continuous improvement methodologies, tools and techniques.

Experience/Education:

• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years of experience; or equivalent experience.

Preferred Requirements

• Minimum 5 years of experience in leading improvement projects, preferably in a manufacturing environment.
• LSS Green Belt certified and Black Belt trained/certified preferred.
• A solid understanding of change management principles, methodologies, and tools. Exceptional communication skills, both written and verbal. Training in OCM, ACMP, PROSCI, ADKAR would be advantageous.
• Proven ability to lead and facilitate workshops and training sessions.

Job Summary:

The BOM (Bill of Materials) Specialist is mainly responsible for leading the creation, maintenance, and management of accurate and comprehensive Bills of Materials and router within the company’s ERP system. This role is crucial for ensuring the integrity of product configuration data, supporting production planning, material procurement, and overall supply chain efficiency.

Essential Duties and Responsibilities:

• Include the following. Other duties may be assigned.
• Lead the creation, updating, and maintenance of parts, BOMs within the ERP system, ensuring data accuracy and completeness.
• Collaborate with engineering, production, and procurement teams to gather, verify, and implement product structure and component information.
• Manage the implementation of engineering change orders (ECOs) into BOMs, aligning them with production requirements.
• Ensure that BOM data supports material requirement planning (MRP), inventory control, and procurement processes.
• Identify, analyse, and resolve BOM discrepancies in collaboration with cross-functional teams.
• Mentor and support junior staff in BOMand router management and best practices.
• Drive continuous improvement initiatives in BOM, router or etcmanagement and configuration data processes.
• Develop and analyse BOM-related reports to support strategic decision-making.
• Support engineers on documents help request with cross function team work, such as initiate and follow up different kinds of forms, follow up change plan progress etc.
• Support engineering manager on administrative tasks for whole engineering department.
• Support engineering manager to manage ECO change plan progress summary for KPI and MOR report. Push related engineers to close change plans within KPIs.
• Ensure compliance with company policies, industry standards, and regulatory requirements in BOM management.
• Any other tasks assigned from supervisor.

Authority:

• The BOM Specialist has the authority to approve BOM updates and changes, including the implementation of engineering change orders (ECOs) into the system, which aligned with engineer’s requirement.
• This position also has the authority to recommend process improvements and lead initiatives within the BOM management function.
• While the BOM Specialist does not have direct reports, they have the authority to mentor and guide junior team members, providing training and oversight as needed

Education/Experience and Qualifications:

• Bachelor's degree in Engineering, Supply Chain Management, or a related field.
• 3-5 years of experience in BOM management or a related role in a manufacturing environment.
• Strong expertise in ERP systems and BOM management processes.
• Proven ability to work effectively in cross-functional teams and lead initiatives.
• Advanced proficiency in ERP systems, particularly in BOM management modules; strong Microsoft Excel skills, including the ability to use advanced functions and pivot tables.
• In-depth understanding of product lifecycle management (PLM), manufacturing processes, inventory management, and engineering documentation.
• Strong analytical skills with the ability to troubleshoot issues, interpret complex data, and generate actionable insights.
• Excellent verbal and written communication skills, with the ability to effectively convey technical information to non-technical stakeholders.
• Ability to lead projects, mentor junior team members, and drive process improvements.
• Exceptional attention to detail, ensuring the highest levels of accuracy in all work.

• Clean vertical surfaces, glass and ceiling
• Dust, clean and polish all items within the premises
• Empty waste bins.
• Keep drains clean.
• Maintain cleanliness of assigned areas.
• Polish glass doors.
• Refill consumables of toilets and premises.
• Report anything in need of repair or replacement to the supervisor.
• Sweep, mop, or vacuum floor or carpets of assigned areas including driveway and carpark. (Using a high-pressure water jet pump)
• Wipe table tops, shelves and partitions of assigned areas.
• Laundry Services.
• Cleaning of Toilets.

Work Location: 1 or 5 Senoko Road

Working schedule: 5.5 days workweek, based on roster. Rest day on any day of week.

Overview of the Job Responsibilities
As a Marketing Specialist, you'll play a key role in developing and executing strategic marketing plans to elevate brand awareness, enhance customer engagement, and drive revenue growth.

Your responsibilities will include supporting digital marketing, content creation, product promotions, and brand management. You will also work closely with other departments to ensure that our marketing initiatives align with the Group’s overall objectives.

Job Responsibilities:

1. Create and implement marketing plans that match our company’s goals.
2. Manage marketing projects to ensure they are completed on time and within budget.
3. Lead our digital marketing efforts, including SEO, SEM, social media, and online ads.
4. Develop strategies for new product launches to ensure successful market entry.
5. Develop go-to-market strategies for product launches, ensuring effective positioning and messaging.
6. Work with Sales and other teams to align marketing with business objectives.
7. Report marketing performance to Management and suggest improvements.
8. Any other ad-hoc duties as assigned.

Job Qualifications
Education Required:

• Bachelor’s Degree in Marketing, Business Administration or related disciplines.

Experience Required:

• Five (5) years of relevant experience in Marketing, with at least 2 years in a leadership role is preferred but not required.
• Having a strong understanding of the construction industry and market trends will be an added advantage.

Competencies and Skills Required

• Excellent communication and project management skills.
• Ability to think strategically and execute marketing plans.
• Proficient in digital marketing tools and channels.
• Strong analytical skills to turn data into actionable insights.
• Results-oriented approach.

Responsibilities

1. Oversee and provide leadership to ensure the production of high quality, safe and legally compliant products for Tee Yih Jia Food Manufacturing and its subsidiaries.
2. Collaborate, guide and provide technical support to various departments including production, shipping, warehouse and maintenance department to ensure compliance to quality, safety and regulatory requirements.
3. Lead continuous improvement to meet the desired product quality, safety, regulatory and customer expectations.
4. Provide governance of the Food Safety Management System, HACCP and Halal Quality Management System and lead the development and implementation of standards in the plant.
5. Lead and manage all external audits including 3rd Party (BRC, HALAL), Customer and Regulatory (SFA) audits etc.
6. Manage all customer inquiries and ensuring timely and professional response to Customer Complaints.
7. Lead QA Team to conduct Internal Quality, GMP, Supplier and HACCP audits.
8. To be the main point of contact for Government related agencies.
9. Lead QA Team in the application of relevant regulatory licenses and export health certificate application.
10. Provide new product development support including food regulatory requirements, product evaluation and testing.
11. Perform ad-hoc duties as assigned by Management.

Requirements

1. Minimum Diploma in Food Science or equivalent.
2. Candidate with 4-5 years of hands-on experience in the F&B manufacturing industry and minimum of 2 years managing a team.
3. Basic Computer Knowledge and proficient in Microsoft Office software
4. Proficient in English and Chinese due to the daily need to work with English and Mandarin speaking staff and customers' representatives
5. Be able to work interpedently with a high level of initiative and resourcefulness.
6. Fast learner and able to work under pressure.
7. Good communication and interpersonal skills.
8. Strong understanding of Food Safety Management Systems
9. Singaporeans only.

Responsibilities

1. Oversee and provide leadership to ensure the production of high quality, safe and legally compliant products for Tee Yih Jia Food Manufacturing and its subsidiaries.
2. Collaborate, guide and provide technical support to various departments including production, shipping, warehouse and maintenance department to ensure compliance to quality, safety and regulatory requirements.
3. Lead continuous improvement to meet the desired product quality, safety, regulatory and customer expectations.
4. Provide governance of the Food Safety Management System, HACCP and Halal Quality Management System and lead the development and implementation of standards in the plant.
5. Lead and manage all external audits including 3rd Party (BRC, HALAL), Customer and Regulatory (SFA) audits etc.
6. Manage all customer inquiries and ensuring timely and professional response to Customer Complaints.
7. Lead QA Team to conduct Internal Quality, GMP, Supplier and HACCP audits.
8. To be the main point of contact for Government related agencies.
9. Lead QA Team in the application of relevant regulatory licenses and export health certificate application.
10. Provide new product development support including food regulatory requirements, product evaluation and testing.
11. Perform ad-hoc duties as assigned by Management.

Requirements

1. Minimum Diploma in Food Science or equivalent.
2. Candidate with 4-5 years of hands-on experience in the F&B manufacturing industry and minimum of 2 years managing a team.
3. Basic Computer Knowledge and proficient in Microsoft Office software
4. Proficient in English and Chinese due to the daily need to work with English and Mandarin speaking staff and customers' representatives
5. Be able to work interpedently with a high level of initiative and resourcefulness.
6. Fast learner and able to work under pressure.
7. Good communication and interpersonal skills.
8. Strong understanding of Food Safety Management Systems
9. Singaporeans only.

As a Facilities Maintenance System Specialist at Micron Technology within the Global Facilities Department, you will play a key role are responsible for supporting the facilities teams at the front and back end manufacturing sites within your assigned region. In this role you will be responsible for governance, training, management of change, reporting, and maintenance of the FMS in collaboration with your counterpart(s) in other regions.

Responsibilities:

• Provide support to the site coordinators and site teams within your assigned region
• Ensuring sites are compliant with the Global Facilities guidelines for the FMS structure and execution
• Receiving requests for modifications/changes and ensuring they are properly reviewed for approval
• Provide ongoing training support to the site coordinators and site teams
• Development of Global Process Standards to be used as governance for each site
• Manage system data integrity
• Develop reports as required to provide the organization with the tools to make informed decisions

Education:

• BS in Engineering, BS in Information Technology

Required Experience:

• Minimum 2 years in Project/Program Management
• Minimum 2 years in Operation and Maintenance for a Facilities Organization
• Minimum 1-year experience administrative support of a Facilities Maintenance System (Maximo or SAP)

Required Qualification:

• Understands and knows how to operate within an Enterprise Asset Management System
• Able to use Microsoft application suite
• Excellent oral and written communication skills
• Ability to speak and write in multiple languages (Preferably English and Mandarin or Japanese)

Desired Qualifications

• SAP Superuser level of experience

Professional Certifications:

• Project Management Professional (PMP)

Role Description

The QC/QA Flavors Specialist will be responsible for maintaining and improving product and process quality throughout the production process. Ensuring compliance with both internal and external quality standards is paramount. The role necessitates the interpretation of ISO standards to develop and revise Standard Operating Procedures (SOPs). The QC/QA Flavors Specialist will play a key role in helping our team navigate and comply with international regulatory standards.

The specialist will work closely with cross-functional teams, including R&D and Production, to identify areas requiring improvement and to drive continuous quality enhancement initiatives.

Responsibilities

• Oversee quality control processes and monitor outcomes
• Analyze product and process data to identify areas for quality improvement
• Implement and interpret ISO standards into Standard Operating Procedures (SOPs)
• Collaborate with R&D and Production teams to improve product quality
• Assist in ensuring the company complies with international regulatory standards
• Develop, implement, and maintain quality assurance protocols
• Lead ISO, Halal, and any other Quality Assurance Audits.
• Ensure adherence to Good Manufacturing Practices (GMP), Hazard Analysis and Critical Control Points (HACCP), and other ISO standards
• Conduct audits and report findings, recommending changes as necessary

Qualifications

• Bachelor’s degree or higher in Chemistry, Food Science, or a related field
• Experience in Quality Control/Assurance in the food, flavor, or fragrance industry
• In-depth knowledge of regulatory requirements, including GMP, HACCP, and ISO standards
• Strong analytical and problem-solving skills
• Proactive and self-motivated with the ability to work independently and in a team environment
• Excellent communication and interpersonal skills
• Fluency in English, both written and spoken
• Experience with statistical process control (SPC) and/or quality management systems (QMS) is a plus
• Prior experience with flavor or fragrance analysis is a major plus

Job Description

• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post-sales functions via calls and emails.
• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
• Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with Agilent's policies, processes and legal requirements.
• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
• Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
• Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary
• Provide support in business projects related to process improvement, customer experience, etc.
• Performing on miscellaneous duties and projects as assigned.
• Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross-functional teams within Agilent to achieve goals as needed.

Key Deliverables:

• Effective customer account management and deliver an exceptional customer experience
• To understand and resolve customers' concerns by applying appropriate skills and meet customers' requirements in an effective way.
• Timely response to internal and external customers' enquiries and emails
• Accurate and timely processing of orders within turnaround time
• Ensure every order is always compliant to Agilent's policies and processes
• Prompt follow-up on order management to ensure revenue recognition
• Keeping customers informed about order status.
• Maintaining post order entry responsibilities using control-related reporting to ensure compliance
• Consistent contribution to achieve department key performance indicators
• Maintain amicable work atmosphere by communicating and acting in a collaborative manner with stakeholders to resolve customer issues and deliver trusted answers.

Qualifications

• Bachelors or Master or University Degree, or equivalent education in any field.
• 2+ years of relevant work experience in customer service operations or order processing/fulfillment handling Korea customers / market.
• Excellent interpersonal communication skills, both in English and Korean (written and verbal).
• Proficiency in MS Office – Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer centric mindset
• Goal oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Excellent phone skills with capability to handle high call volumes.
• Good team player who can cooperate cohesively within the team and with cross functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• Ability to work extended shift on when necessary, especially on the last few business days of the month.
• Korean Language expertise is a MUST.

Location: Woodlands

Working Hours:

• Monday to Friday: 8:30 am to 5:30 pm
• Saturday: 8:30 am to 12:30 pm (flexi-time/alternative Sat arrangements available)

Responsibilities:

1. Manage administrative tasks efficiently.
2. Communication with customers, regulators, and suppliers.
3. Oversee digital platforms.
4. Assist in production lines.

Requirements:

• Strong sense of accountability and ownership.
• Detail-oriented with excellent organizational skills.
• Ability to manage multiple tasks effectively.
• Quick learner with proficiency in digital tools.
• Team player with strong interpersonal skills.

Decathlon is your sports wonderland! 

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport!

At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together!